This place sucks. Our room had NO HEAT on new year's day, there was no engineer on premises to fix it, and the refund we were offered to stay with an extra sheet and an old space heater was never credited to us even a month and a half later. read more

MOLDY BATHROOM AND BASEBOARDS in room, shower leaked into main room. Called them twice, no offer to move us, no explanation, they credited me around $50 for the issue. If you want to stay in a shoebox and breathe in mold def. stay here. The problem had obviously been going on for some time. I guess they didn't care. Paid over $800 for two nights in this room. SMH.... read more

I stayed here Nov. 11-13, 2016. This was my 1st time in NYC with my best friend. It's a clean small boutique-style hotel. The price was affordable, considering we were out all day touring the BIG APPLE. The front desk staff was polite, they greeted us with champagne glasses, offered free water and gave us directions to nearby cool restaurants. The room was small and contemporary, but the only downfall was the bed, which was hard and we slept uncomfortable. The hotel has a really nice view on the balcony and there's a bar downstairs next door. It's walking distance to the Brooklyn Bridge (which we walked over), Barclay Center, Subway Station and other shops. I'd stay here again if I had visit Brooklyn,or rent a car to drive around but I will probably book in Lower Manhattan/Midtown next time since our trip was mostly spent there. If you are looking for a place to sleep, shower and not be in all day long then this is for you. I will post pictures and a video. read more

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Pros and cons regarding a four night stay the last week of April. The front desk personnel were helpful answering questions, the beds were comfortable and the proximity to several subway lines a plus. Rooms were very small, with little room in front of each of the queen beds. Drawer space is located at the front of the bed, in lieu of box springs. Water pressure was so low in the sink the first night, with no hot water in the shower the first morning, I phoned the front desk. I was advised it took 3-5 minutes for hot water. The following morning I left a request at the front desk for the water problem to be resolved and it was, with no reason given for the lack of hot water. Water pressure in the shower remained a problem. There are no cab stands within a half mile radius of the hotel, necessitating walking through a seedy neighborhood when dressed for an evening in Manhattan. We had to request the car service for a drive into Manhattan to attend a play and again to return to JFK. read more

This is a swanky, somewhat hip, but clean hotel with all the amenities you'd expect including a small gym. Service was friendly. My only reservation( geddit) was that the window in our room overlooking the bed was missing a shade so light would come in. Great location in Downtown Brooklclose to everything read more

I wish I could give negative number of stars! What a disrespectful staff. We had a reservation with King size bed in this hotel for the weekend. When we arrived it was an hour before their check in and they said the room is not ready. They sad we can drop the bags and go to eat and our room would be ready by the time we are back. Now, check this out, when we are back they say sorry, there's no more room with King size bed. We were shocked. They go "Get 2 Queen sizes or cancel the reservation". Seriously? They didn't come up with other fair option. So, what if I came back at night? What I would do???? They say we gave your room to someone because they came earlier... WOW!!!! How about to call me and inform about it? No one cares. Absolutely disappointed! I consider this as extremely unprofessional and disrespectful. We ended up looking for another hotel in New York on Saturday night. Great customer service!!! DON'T STAY HERE! You gonna take a chance read more

If zero star was available, i would give it for my recent experience. I was coming into the city before the usual check-in time and i called a few hotels and asked if i can check in early due to circumstances, and the hotel indigo staff on the phone was the one who said yes it is possible. Relieved, i made the reservation right away and told the representative specifically what time i would be coming by the hotel to check in. Before hanging up, i asked once again that if in fact i can check in early, and yet again, she reassured me that she had me down for 11am check in. on the day i came in to the city, (april 8) it was raining horrendously and there was a flood advisory in the area. so instead of stopping by and getting something to eat, i decided to go at 10am and wait in the lobby until it was 11am. I approached the front desk to let them know that i had arrived early than anticipated and if they could let me know when my room would be ready. RIGHT AWAY, the woman announced that there were no rooms available until 3pm....(the only thing going on in my mind was WHAT???) I tried to let her know that there must be a mistake and that i specifically made a reservation because i would be able to come in early. she started blasting at me that it was not a guarantee unless i reserved 2 days stay. she had the audacity to say 'i would love to hear the back story of this, but like i simply said, we will not have any rooms until 3pm'. wanted to claw her at that moment but i had other things to worry about. i had to figure out how to get some rest as well as get myself indoors. thankfully i called a few Inn's that were nearby (that was all i could afford since indigo charged me for the room) and was able to get a room. point of the story, DO NOT GO TO THIS HOTEL. The people working there either don't know what they are doing and they simply deceive people. The staff themselves are a joke. i mean come on, instead of bombarding me with the whole we have no rooms crap, at least try to hear what i have to say. Go to sheraton right across the street if anything. best of luck to anyone reading this. read more

This hotel is great, the interior design is well thought out to a certain extent and the people that work at the front desk are very nice and helpful. It's also right down the street from Junior's which is famous for it's cheesecake, but I digress. Most nights the area is calm but god forbid you stay there on a night of a nearby party because even 9 floors up this building is not properly sound proofed AT ALL. You will feel the vibrations from music you may not like to listen to late at night, very obtrusive and headache inducing. I know this isn't really the fault of the hotel or their staff, but they better do something about the soundproofing soon because even though the city never sleeps, people need to get some kind of rest from the hustle and bustle of the city. Great hotel though, just remember to soundproof next time. read more

Be warned that the rooms are extremely small. The hotel is a very narrow building. But the room I stayed in was very clean and looked updated. The staff is very friendly. I can not stand hotels with rude staff. Overall I enjoyed my stay here and would consider staying here again if I'm in Brooklyn. read more

Great staff! Lamar was informative and helpful at check in. Offered a welcome glass of champagne and free wifi. Room was clean, bedding nice and comfy. Room service until 1am is great and an awesome breakfast/brunch menu as well. I would definitely stay here again. read more

I read over some of the negative post and you know don't hang your hat on them. I too travel a lot for work and I have stayed in places all over the world and Hotel Indigo was pretty good. Yes right there is construction going on but that doesn't justify lowering the score you give a hotel when spraying in a big city. And for cleanliness my room was spot on nothing on the drapes or comforter so maybe they replaced them or something. The staff was very friendly and helpful they even printed me directions up to walk to Katz Deli in Manhattan. yes you have to use Vic's parking but they are reasonably priced. you have the option to valet or park yourself the valet only cost $10 extra so just pay for the convenience read more

the worst place i;ve ever stayed. Valet parking a rip off. They charge guests $45 daily, then take your vehicle two blocks away, where valet is $16.00. No fridge, no micro. Rooms way too small. And construction on same street, which blocks traffic, and construction begins every morning at 6:30am. forget about sleeping late. Horrible. Save your money, and look elswhere. Also downstairs bar/restaurant, which plays LOUD music until closing 2AM! A horrible place to stay!!! Trust me, stayed 4 days, and was more than happy to leave!!! read more

I booked on this hotel and when I got there the front desk guy said that unfortunately they overbooked and would transfer me to a best western 3 miles out. I asked to speak to a manager and was told that the manager was on his personal time and did not want to talk to me, horrible hospitality! read more

Small 'wanna be hip' hotel. However, very small rooms. TV was out of order for my stay and after having to depart a day early they charged me the full room rate. Overall a disappointment when it looked so good from the pics on the web. read more

Great hotel. This time I was upgraded to a suite on the top floor which would usually be ideal. However, one of their elevators was broken and it literally took 20 minutes from the time I hit the button to when I actually made it down to the lobby. If you're staying here and have to be somewhere, allow yourself an extra 15-20 minutes for the elevator. Other than that, I like this hotel but the elevator situation was very frustrating for guests including myself. read more

Stylish, small rooms, pricey. No hot water for 7:30 am shower. Called the front desk, they sent an "engineer". He said sorry, the guy who fixes these things doesn't come in until later. They offered to let us shower in anther room, but this was not a $300 dollar experience. read more

The staff in the first floor lobby was extremely rude while we were waiting patiently for our Uber. First the doorman rudely asked us to move out of the way when no one else was trying to get through, or even in the lobby. Then the desk employee removed himself from behind his desk and told us to "get the fuck outside" since we were not residents of the hotel, although we had just spent at least $500 dollars at the bar Mr.Purple. We ended up leaving the hotel in aggravation when the desk man followed us out and proceeded to heckle us telling us to "fuck ourselves." When asking his name he refused to tell us; overall very unprofessional and would not return. read more

This hotel was one of the worst I've ever stayed in. Tiny rooms, not clean, sink cracked, mirror cracked, lights not working over bed, peeling wallpaper, scuffed walls, noisy. Avoid. read more

This hotel is a joke! They changed my king size bedroom to two queen size beds without confirmation with me. I found out about it only upon arriving at 9pm. The front desk person gave me an option to take two queens, non working AC King room ( while 90F outside) or leave! After long trip I had to find different hotel because we I can't sleep with my husband on queen size bed. read more

Very small room.Neat and clean but no room to move around.Literally hit my leg on the side of the bed all night.check in staff was polite but when going in and out of the hotel throughout the day staff didn't pay any mind to us or greet us. read more

I LOVE this hotel! The customer service is excellent! The staff is respectful, courteous and thoughtful. My first night there the representative at the front desk called me to make sure that I got to my room safely. The night before I was scheduled to check out one of the people from the front desk called to see if I would need anything such as, car service for my departure. I initially booked a room for 1 night but after having breakfast at the restaurant connected with the hotel I re-booked for another night because the food was so delicious. I was pleased when I had dinner upon my return. The beds are comfortable, there are high definition televisions in the rooms and the toiletries are wonderful. In addition, the maid service is excellent. Again, I LOVE this hotel and would recommend it. Thank you, thank you, thank you to the staff at Hotel Indigo Brooklyn. Robin F. Miller read more

Very clean and very comfortable. The beds were incredible from the sheets to the blankets to the pillows. And, the staff was very friendly and accommodating. One day it started raining and we asked the front desk if they had umbrellas for sale. The girl went to the back and returned with her personal umbrella and offered it to us. I would definitely stay again. read more

The price here is very reasonable. The rooms are pretty small in terms of space. Very suitable for petitie or Asian like people. It's comfortable and clean. The shower is amazing. The area the hotel is located is very nice. You have access to a lot of things around here. Shopping, parks, the brooklyn bridge, and renting bikes. There is a restaurant next to it that serves great food and drinks. I've been here 2 times already and I will definitely be back. If you are in the area definitely check it out. read more

My sister and I just loved this little hotel. I can best describe it as cute & cozy. It felt like a quite a gem in the middle of downtown Brooklyn and easy to find seeing as it's new, tall and skinny and didn't look anything like the hotels or buildings around it. Manhattan is 15 minute train ride away as well so that's a plus but, like mentioned already, on Saturday night the Dekalb center on the back side of the hotel and another club on the front side blasted music well into the am hours. I came to NYC to partay so it didn't bother me but if you're here on business or have young kids take this into consideration if you're staying for the weekend. We did not use any of the amenities ie. gym, lounge but they all looked sweet. Overall I had a pleasant stay and would definitely stay here again. I miss New York! read more

Had the best time!! Nice accomodations and an amazing staff - so helpful and professional. Only place to stay in Brooklyn. I'll definitely be back!!!! read more

Hard to give this place a single evaluation. The staff were amazingly friendly, warm and helpful. Over a stay of 5 days we had some fine chats. I really enjoyed them. The room, however, was a disaster. Small, yes, but totally unorganised. No closet, no place to hang any clothing. I went for a wedding and there was no spot to hang my suit or shirts. The hangars that did exist were placed over, on top of, the coffee machine! The only drawers were in the bed at floor level. Telephone not usable. The attached restaurant was again staffed with fine and interesting people. The food, however, was commonplace and overly priced. Have your breakfast at nearby Junior's. Finally, the location could not be better for transportation links and proximity to many Brooklyn attractions. I suggest that the management let their staff take over and remake the place. read more

I really liked this hotel. The price was totally reasonable and we also got the package that came with a free pizza! We also were upgraded to a suite for free upon arrival. Valet parking is run by a lot down the street and it's a little pricey but what isn't in NYC. The hotel was clean, the staff was friendly and the bed was really comfortable. Everything was beautifully designed and the view from our room on the 18th floor was amazing. I highly reccomend this hotel. My only complaint is that they won't call a cab for you and there are not a lot around so if you stay in this area, prepare to get very familiar with the NYC transit system or prepare to walk A LOT!! read more

This hotel is in an amazing location. That's the only reason I gave it two stars. Everything else was bad to terrible. Pros: Location, location, location. There were three train stations within a few blocks and could take you almost anywhere in the city. We were all over the place since this was our first visit to NYC and this location was an amazing home base for all the traveling we did. We never took a taxi or uber/lyft. It's that great of a location. Cons: Service at this hotel needs improvement. The check in process was easy and leaving our bags with the front desk until our flight was also good. The annoying changing of WiFi passwords after one night (because they change on Monday morning), the open complaining about the lack of elevators from employees, and the general attitude of the staff was off putting. I've slept in larger closets than the room we had. I knew to expect small but this was a new "small". This room was hardly cleaned the entire time we stayed there. The bed was made, trash emptied, and towels replaced. That was literally all that was done to that room. The shower had reddish mold in the grout, the floors were never mopped/vacuumed, and the corners of room had lots of dust/other people's hair. And the curtains? Grease stains. It was uncomfortable and nothing was done about it. During our stay, one of the elevators was down for two days. That made traveling from the 10th floor a pain. The walls are paper thin and you can easily hear people in the hallways. And what's with the weird wallpaper on the ceiling. The bar on the first floor was downright neglectful. You sit down, no one offers a menu, talks to you, or greets you. Drink elsewhere. There are two hotels across the street from the place. Stay there instead. Again, the location is perfect but that's it. read more

It was just fine. The room was tiny, but that was precisely as advertised, so that certainly wasn't a problem. I arrived a bit early, but they got my room ready for me. There was really nothing remarkable about my one-night stay, for good or for ill. Next time I need a hotel in Brooklyn, I imagine I'll stay here. read more

Do not stay here. The hotel's customer service is abysmal. I stayed here did work and was overcharged. I was originally supposed to stay a week, but due to changes in my schedule has to change it to a one night stay. I changed the booking online and talked to the front desk staff. I was never informed that this was a problem. I was later charged for two nights. I contacted both the hotel and the IHG customer service line, and was never contacted back, despite repeated calls to both. I will never stay at this properly again. I will also be filing a fraudulent charge with my credit card company.? read more

We loved it. We stayed in one of the suites and the room was amazing! We had views of the Brooklyn skyline along with floor to ceiling window views. The bathrooms were clean and modern. The decor was great. The staff members were responsive. Matt was particularly helpful at check in and similarly assistive were Brian, Alex ad Keith. read more

This seems to be a very new hotel. The rooms are small (still not as small as The Hudson) but workable and well decorated. The location is OK; it was convenient to our business location. The 4th star is earned by a really low price; under $120/nt. Despite the price, I would not stay here if I needed to be in Manhattan, but would stay again if I wanted to stay in Brooklyn. read more

It is a little tricky to find but it was a nice hotel. The rooms are small but this is NYC. Some would say that the room rates are pricey, but again NYC. It was a very comfortable room and the staff helped me out when some issues came up that had to change or plans. I found them nothing but acommodating and helpful. The beds were very comfortable and even though there seems to be a lot of development in the area, I was able to get a good nights rest. I would gladly suggest this hotels to friends looking for a hotel in the area. read more

Room tiny but modern. comfy and clean in general, but a little mold in shower. efficient use of space. If you're up high, you'll get some views . staff helpful and pleasant. i'd stay here again. location puts you right in the thick of brooklyn downtown so if you're looking to be in a super posh area, this is not the area for you. (apple maps seemed to have trouble finding the hotel). also, the 'Duffield St' street sign is covered up a little so if you're driving, look at street signs going both directions carefully) bathrooms in the lobby could use some attention. one didn't have hand soap when i went in. (most hotels know NOT to put a bathroom in the lobby as it basically becomes a public bathroom) also, no need for a car in brooklyn. you're going to pay a lot to park ($35 per day), and there's subway stations within 5 minutes walking. as a side note: i would definitely try to go see the brooklyn tabernacle choir which isn't far from hotel indigo. they sing during services. check website for times. we also found a few other cool things to do in brooklyn on tripadvisor.com read more

Really a nice place for affordable rate at the same time so close to Manhattan. By the way, the front desk is beautiful and nice!

Yeah, my room was tiny. It was also perfectly functional and totally comfortable with great aesthetics. Excellent shower. Really cool 19th story outdoor terrace. Very friendly staff. I really enjoyed my stay. read more

Booked my night for Saturday night & checkout on Sunday. I booked only so my total was $190 (taxes included) overall the place is very nice. The room is pretty small but the bed is comfortable, the bathroom is so beautiful. there's free wifi and controllable AC. Get a fridge and a keriug in the room. And a nice size television. This is the perfect hotel since it's near everything. It's also across from two other hotels so just incase its over booked. Overall was a good hotel and nice staff. They helped made my boyfriend and I feel welcomed! read more

The location is very convenient and within about a 5 minute walk from the AC subway line (Metro Tech). The staff was pleasant, but there were a few small issues. First, my reward account had someone's name associated with it. I have no idea how that could happen, but it did. And after I had stored luggage, I gave them my name and my claim tag, and they brought out someone else's luggage! That was very concerning. With respect to the room, it is one of the smallest I've ever stayed in, either in the US or in other countries. The coffee machine has to be put in the closet area, since the desk is so tiny (and placed in an awkward spot, very close to the door and narrow entrance to the bedroom). And the closet area is about 1 foot wide, and you have about 6 or 7 hangers that are hung high up to give clearance for the coffee machine and safe (I hope no one uses the coffee machine in there!). I believe there was no availability when I booked, but I recommend looking into Aloft down the street. It's a little further from the subway, but I had a larger room there a few years ago. read more

If I can give a negative star I would. This place was the worse its a hole in the wall. Seems like they just dropped hotel in the middle of down Brooklyn and cut cubicles out and called them rooms...my husband had to walk sideways to get from his side of the bed. No where to put your bags.... 200.00 for two nights and 100 incidental fee...the only incident possible is us tripping over each other smh.....two days of a waist of money a joke.... Let's not forget of traveling there was one chair to eat I stood to eat my food just craziness... I was fooled by the pics.... NEVER AGAIN read more

I loved Indigo and would stay here again. The location was nice with shopping areas nearby and great places to eat. Only two blocks from Long Island University if you are visiting the campus. The room was beautiful, clean, and definitely small, but you're in NYC, so it's a common thing. I paid around $160 for each night I was there. So for the price it was worth it. Staff was very friendly and helpful. The only problem I had was with housekeeping in the evening. I asked for an extra blanket and pillow, but I never received it. I'm guessing they are short on staff later in the evenings so if you need something from housekeeping try getting it earlier. There's also a subway stop on the same street so you can get to Manhattan within 25 minutes. Parking is on the next street over, behind the hotel. $35 for the whole day/overnight. Overall, it was a good experience. read more