So. I like the IHG brand, but this hotel falls Into the no need to stick to brand loyalty. If you find something closer, with nicer more accomodating front desk team at better price take it. It's not worth the hastle Long lines at check in, the front desk team could care less, they walk off Intermittently leaving the other alone. At check in time no rooms were available and I was asked to stand in the lobby for maybe 20 minutes.... ????? Maybe? Until a room was available. The rooms are TINY. TINY. TINY. I got a late start to my day, so I left about 1pm. No one had bothered to come clean the room. Funny this is we asked for service at the front desk. And she diligently appeared to be making a note, however now I am convinced she's was writing down her lunch order. ‍ Not my first choice hotel for customer experience final thoughts: pass. read more

Stayed here for only one night. The location is amazing! Subway is just at the corner of the street. Plus it's right next to Fulton mall which adds to the charm. There was construction in the area and there was a truck loading/unloading something in the middle of night. The rooms are really tiny albeit clean. The room which we stayed in only had a night stand on one side of the bed and no power outlets for chargers. They do have keurigs in the room along with a mini fridge and a closet. They didn't allow checkin an hour before the time but they did offer to keep our luggage which was good. read more

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Arrived at 3 pm to check in and was initially told the room would be ready in 20 min. It's now been over an hour and a half. In the time we've been waiting, others have had a myriad of issues (luggage taking forever to get retrieved, billing issues, etc.). Wouldn't recommend if you're here for any reason that extends beyond sitting in a hotel lobby waiting for your room. read more

First room they gave me smelled like it was hotboxed with cigarettes. They gave me another room- same smell. Room: holy crap is it small! (Thats what she said) seriously though, modern design, but other than that the size of the room outweighs the other 'pros.' read more

This hotel is closed despite the fact that they took my reservation and money. No one at the hotel can be reached. Very predatory and shady. Do not book here. read more

I chose this hotel due to location and price. I needed to be near downtown Brooklyn and my budget would only allow for about $200/night. This place looked fairly modern. I read other reviewers who stated rooms were small, so I wasn't expecting a suite or anything like that. First, the AC in the room I was assigned did not work. It was hot and humid. I called to get it fixed, but no one came to fix it. I called again about 1-2 hours later and was moved to another room. That is a fine accommodation, but the new room I was given was much smaller and not the king bed I had in the first room. There is not any filtered water provided or bottled water provided in the room. Instead, I bought a large Voss water for $10+tax. Ouch. There was a mini fridge in each room, so that is a plus. Then at about midnight, the fire alarm goes off. Now this wasn't the hotel's fault, but it was still annoying. The location was OK. Here's what I mean by that. It was close to the business meeting, but there isn't a lot of restaurants in the area. The bar/restaurant located next to the hotel was just OK. There are only 2 elevators for the hotel and both guests and staff use the same. I waited to get to my floor for almost 10 minutes because staff was using the elevators too. There is a terrace on the top floor which is great open, private space if the weather is nice! The plus was the fact that they were flexible with my check-out. My business meeting ran extremely late, luckily the front desk allowed me the late check-out. That was truly above and beyond. I guess the flexibility on checkout made up for some of the shortcomings for this hotel, but I can't give more than 3 stars, as there were many inconveniences during my stay. read more

If I could give 0 stars I would. The reason why we booked here was for our honey moon. The room we booked was unavailable due to the balcony being "ruined by the winter". I still have no idea what that means. There was no advanced notice of this prior to our stay so when we showed up we were thoroughly disappointed. We had nowhere else to stay so we took the the room. Once in our new room, the window faced a massive construction site. We woke up the next morning to extreme construction noises IN our hotel AND out the window. We asked the front desk if we chose to leave would we be refunded for the rest of our booked stay. They said yes so we checked out. They said the manager had to sign off in it but they also said it shouldn't be a problem and they do it "all the time". That was untrue. They refused to refund us . We tried multiple times. I have NEVER witnessed such poor hospitality at any hotel in my life. We will NEVER do business with Hotel Indigo again. Shame on them. In a positive note, our next hotel- Hotel Williamsburg- treated us like royalty and made the rest of our honeymoon incredibly special. read more

Decided to stay in Brooklyn on a recent visit to NYC, have previously stayed on Manhattan, was time for a change. The area was central to everything/everywhere we wanted to visit and getting into Manhattan was easy. A short distance from the Brooklyn bridge, slope hill restaurants and bars and the area has a real neighbourhood atmosphere. The hotel itself was a total dream. Small and cosy with the friendliest staff who went out of their way to make our stay perfect. Helpful, polite, personable , not what you would expect in nyc! The rooms were cosy, but impeccable clean, bright and interesting art on the walls, really comfortable beds and crisp linen. Great views from the patio at the top of the hotel. read more

As much as I loved this hotel, they HAVE to clean their grossly stained curtains (looked like semen). Their pillow cases had blood stains or brownish stains?? How in the world would they just keep using them?? Absolutely mind boggling, it's like they want a negative review eventhough everything else is pretty much awesome. Frontdesk guy was a sweetheart, although lacked more confidence with his service skills. Morning frontdesk ladies, one of them specially FANTASTIC COSTUMER SERVICE. The positive: - Room service prompt and friendly. - Despite gross curtains and pillow cases, clean room. - Secure safe place (I travelled on my own, and as a woman some places can make you more nervous than others, here it felt alright.) - Modern decor, young feel to it. - Great amenities Good/Decent Value for the $250 bucks? I would say so, great location. Within walking distance of great vegan restaurants, can't speak of other type of restaurants, sorry carnists. Finally: I was hungover in the morning and freaked out about the room not having bottled water. Called frontdesk, boom, they sent me 2 bottles of water. Needed to print my bus ticket: Bah bam! They printed it for me. Would stay here again. read more

Do not use this hotel for your wedding block! The staff was unorganized and unapologetic. There were several issues so I will list them. - The link to the room block didn't work and the sales manager I was working with just kept telling me that she spoke to IT and they said nothing was wrong. Eventually it magically started working but for a while I had to have my guests call. - Once the link was working it was not requiring a credit card. I later learned that those without credit cards updated would have their rooms cancelled 48 hours before check in if there was no credit card on file. I had to reach out several times to the sales manager (who is no longer working there) to have her contact those with missing card numbers so that the rooms would not get cancelled. Luckily, none were cancelled. - They gave my brother someone else's room. He checked in and walked into the room they gave him with his wife and three kids to find someone else's things all over the room. They corrected this, but really? - I arranged with the Manager Kiki to have welcome backs placed in each room. This did not happen and when I spoke to the front desk they informed me that they knew nothing about welcome bags, after they themselves took them from me and placed them in their storage closet. They then advised they would deliver them to the guests that had already checked in and then hand them out to the rest of the guests as they checked in. I come to find out after the wedding from some of our wedding party that they never received a bag. This may seem like a small thing but trust me, when you spend time and money putting together cute Brooklyn themed welcome bags for 25 rooms that include a printed timeline of events, it matters to you as a bride. - We hired a sitter since we had an adult reception, so part of our contract included a conference room so the kids would have some space. I confirmed this with Kiki more than once. When the sitter arrived the conference room was full things as it was being used as storage. Luckily there was a second space on the second floor that they were able to use. - The hotel handed over a key to my brother's room to the sitter to take the kids up to their room and get ready for bed. This was not part of our plan and it was not discussed with the parents. This turned out okay but it was unsettling to hear that the hotel freely handed over keys to someone other than the person staying in the room. The only positives would be that the hotel was clean, and the restaurant Manager who arranged dinner for the kids as well as our farewell brunch the following day was very helpful and organized. My wedding was perfect in every way aside fro this hotel...there are many other options in the area so you should use one of them. read more

My family and I were supposed to stay at this hotel for 4 nights, starting tonight. We had been coming to celebrate my grandmother's 90th birthday as well as do some business. We left Massachusetts and stopped at a diner for lunch, at which point we decided to call the hotel and give them our ETA. When we called, we got the answering machine which said that the hotel was closed to guests but did not give a reason why. We were never informed of this. We tried to connect to the general manager but also got their voicemail. This left us scrambling to find a new hotel. This is a terrible way to treat your guests. If something happened and they needed to close, then they should have informed their guests as much in advance as possible. I would never recommend this hotel to anyone. read more

Website is a complete bait-and-switch. (See photos below.) None of the amenities listed on website are functioning: "fitness center", brewpub, terrace, room service, meeting room... All of them are permanently closed, with no mention of this on the Indigo or IHG websites. Check-in at the postage-stamp, dirty, cold entry took 45 minutes on a Saturday (I arrived at 4 PM.) because of the line snaking into the street, with only one desk clerk. Angry customers kept returning to the beleaguered clerk to report that their rooms still weren't cleaned nearly 2 hours after the 3:00 check-in time. My penthouse suite (the top dollar room in the hotel) was dingy, with mismatched furniture, and I waited in the room as the cleaner finished turning it down until 5 PM. Carpets in the halls are dirty. I've stayed at Indigos in Edinburgh, London, Manhattan, LA and Sydney, all of which have been lovely. This place is appalling, with astonishingly poor management, and it seriously tarnishes the brand. read more

Truly awful, I cannot begin to describe the putrid experience I had here but one thing's for sure - no one deserves to go through it so don't waste your time here. I booked a "standard room" online, paid for an Uber all the from Manhattan and got to the hotel only to have them tell me the "standard room" I booked does not have any air conditioning because it was at a discounted rate. Unacceptable in the middle of summer; but even more so because this was not communicated to me in any form or written anywhere prior. Essentially, the place is a scam and mistreats their customers. To top it off, the front desk staff were nonchalant about it and overall disrespectful. A truly disgusting experience and i down 50 dollars from paying to travel there. Avoid, avoid, avoid. read more

Great hotel in Brooklyn Granted not much for views but it was still a very nice hotel. Our reservations got messed up, so i ended up getting my own room (traveling with 3 people) which worked out great. Of course it being New York the room wasn't huge, but man was it nice. Room was looking absolutely spotless and clean. Nice huge king size bed fresh sheets and the bed was super comfy. Bathroom was very clean and tidy nice modern touched with the sink and faucet. Its very close to shopping, bars and restaurants all in walking distant. found a great little dumpling spot close by really cheap and produced great dumplins. overall great hotel to stay in while in Brooklyn, I would stay here again. read more

At the end of the day - despite the small rooms - we enjoyed our stay here. The hotel, in Downtown Brooklyn, was very central to all the different sites that we visited. The staff was friendly and the rooms were stylish, but small (did I say that already?). We had a decent view of the city and the elevators seemed to move fast. That rate was reasonable and I'd say that I'd return here if I came back to NYC read more

If you need a big room this is not for you But if you want a reasonable hotel, with a great location and an awesome staff, this is the spot. Would stay here again read more

Hotel Indigo Brooklyn - Hotels Near Me - Brooklyn, New York

Atmosphere: Quiet and small. At entry the front desktop was very polite and helpful. Because we arrived early, our room was not yet ready. The attendant took our bags and stored them away to allow us time to go eat. Once we were in the room it was clean, at first glance. After sometime there is was obvious that deep cleaning hadn't been done in awhile. There was dust all over the table, especially in the crevices. Location: The location is very convenient. The river/water taxi, popular pizza restaurants, shopping, Brooklyn bridge and major train lines are all at walkable distance. Experience: Overall, we enjoyed our stay. Comfortable for couple and soloist for short stays. read more

I get it. It is New York. The rooms are all small. But my husband and I could not even pass each other in the tiny aisle. I felt like I was in a dorm room. The saving grace was the high ceilings and full wall window. The bathroom was surprisingly spacious. However, the lighting was horrible. I had to put my make up on in the main part of the room. Also, our sink was cracked in several places. That being said, the staff was fabulous. Very courteous and helpful. The entire property was clean. Decor, not so much. But that is an individual preference. It's an inexpensive hotel in Brooklyn. I can't complain, just reset my expectation. read more

I am about to leave my comfy bed at the Indigo Hotel, I have an amazing view from the 12th floor and a construction site next to me, I was able to take pictures and show my kids and they were super excited. I love the hotel, the price and the neighborhood. I am definitely staying here again. read more

I've stayed at Hotel Indigo on 3 different occasions this summer due to an HBO show filming in my house. They chose Hotel Indigo for my accomodations. Upon walking in, I thought the lobby looked nice, but the hallway to the elevators was small and cramped. Also, 2 elevators for the entire hotel seemed like too few. If I hadn't been placed on the 15th floor, I would have taken the stairs, but instead found myself waiting several minutes for an elevator on most days. I had a queen single room. It was nicely decorated, and having a fairly new flatscreen TV and Keurig in the room were a big plus. However, I found the lack of a microwave to be strange, considering they provided a mini fridge. The sheets and linens were clean, but the curtains had gross stains on them and the windows didn't look like they had been cleaned. Also, the room was very cramped. Some of the front desk was extraordinary. Sue was always extremely helpful and very polite. I was constantly asking her for recommendations of good places to eat nearby and cheap delivery places. She never once said "I don't know." If she didn't know, she would pull up yelp and find something for me. She always printed out menus and directions right there from the front desk, too. When I thought I had left my wallet in the room the day I checked out, she was the one who took my frantic phone call and immediately had housekeeping go up and check the room, and then took the time to call me back and follow up even though it hadn't been found. However, other front desk employees could care less. There was a girl who worked the night shift usually (11-7) who was incredibly rude every time I encountered her. I wish I could remember her name, but every time I had to speak with her, she was rude and spoke to me like I was stupid. Not to mention every time I approached the desk, she was on a personal phone call which she proceeded to finish before asking if I needed assistance. Another nice thing about the hotel: You're literally around the corner from the Fulton mall, with tons of shopping available. If you have a Planet Fitness Black Card membership, you're in luck! There's a spacious PF right next door. You can catch just about any train you need, too. And if you want to take a car service, the front desk will call one for you, but make sure you get a quote on the phone! One thing that I left out of the rating (because it's not the hotel's fault) but should be noted: There is a large construction project across the street from the rear of the hotel, and they start working at 7am sharp! It's not a problem if you have to be up before then, but if you like to sleep in, you'll want to request a front-facing room to reduce the construction noise as much as possible.. or bring earplugs. Overall, would I stay again? Yes. If I had friends coming to the city would I recommend that they stay here, specifically? Probably not. There are cheaper places closer to the city. Good if you're just staying in Brooklyn though. read more

This place was great. I was really happy with the modern amenities. At $145 a night through my company it was a bargain. I even think the hard wood floor was heated. read more

Hotel Indigo Brooklyn - Very modern - Hotels Near Me - Brooklyn, New York

This is really not as bad as everyone makes it seem. I was thoroughly surprised at how our stay went. This is centrally located in Brooklyn, minutes away from the Barclay center. The rooms are tiny, I will say, but if you're just there with 1 person for 1 or 2 nights, it's the perfect amount of space. If you have a lot of luggage and are travelling from out of town, I would not recommend this hotel because of the room size. For our purpose, the room was exactly what we needed (for 1 night). The room was clean, bathroom was updated and nice. TV worked great. We were comfortable and had everything we needed. Staff was also very sweet. I would definitely recommend for a quick stay, and would return again. read more

Let me go ahead and state the obvious: Yes, this is New York City and yes, the rooms are the size of a walk in closet. Long and narrow. However, once you accept the fact that you won't have Texas sized rooms -- you realize that this hotel truly is a gem and has a lot to offer. The location is amazing! Shopping, train & bus stops, grocery stores, the Brooklyn Bridge, The courthouse, Downtown Brooklyn, and so much more is all within a 10 minute walking radius. The front desk staff is friendly & housekeeping arrived promptly each morning to refresh the room. I really enjoyed my stay here & I will return again! read more

Avoid this place. The lobby is a dump. The people are unprofessional and unhelpful. I requested a quiet room as we were coming from the West Coast. I wasn't told there would be a huge construction project right outside our room, that started at 4:00a.m. PDT. The room is so tiny you can't walk around the bed. There is no room for more than one suitcase. This place is terrible. We got in from the airport at 10:30p.m. and had no options that late. Don't stay here. read more

Could be so much better... The location is great; very close to the subway and a neighborhood being revitalized. Good restaurants are within walking distance, and Prospect Park is about a mile away for a training run. Positives aside, the hotel is basic, at best, and in dire need of renovation. The room was extremely noisy with trash collection, construction, and general street noise. This was a surprise given the hotel is not on a busy street. Also the bathroom was pretty horrible. The shower door would not stay closed so there was a large puddle of water on the floor. Also the tiles in the shower were quite mildewed, and the sink drained very slowly. I will only return if there are no other options. read more

I arrived about 10pm, checked-in, went to cracker box size room, and ordered room service from adjacent restaurant. The restaurant could not get the order correct. Ordered side salad with chicken wrap, but got fries, even after correcting on phone. Got sparkling water instead of still water even though correcting on phone. The person bringing the food to room had to take my card back to restaurant to run it. I sent sparkling water back to get still water. The called me to say they were out of still water. I asked to switch to diet coke. When delivery brought my credit card and coke up he also brought the salad, as they had remembered they made a mistake. With the change from water to soda the price went up and for my corporate expense I now had to submit an itemized receipt for the meal and the delivery didn't bring that up. In the meantime, I turned my bed back to find a live bug on my pillow. I called down and informed them. They were going to put me in another room. I had it by this point and decided to go across the street to Aloft to get a room. No apologies, comped soda from restaurant, nothing. Still waiting to make sure they don't try to charge me for room, even though they said they wouldn't when I checked out an hour after arriving. read more

Very nice location. Easy to get to public transportation and very close to outlet stores. The neighborhood is also very clean. The room is definitely New York sized but clean. The only hint would be to add a shelf in the shower for the soap. read more

Can't understand how you have such poor cable TV. Almost useless. What is it just what you can get for free over the air?

Stayed here for 2 nights and was pleasantly suprised. Yes, the rooms aren't large but it was fine for what we needed. The area around the hotel is alright but I'm sure many are staying here for its proximity to the city by subway and not the area itself. The front desk staff were great just because they knew what they were doing and did it fast. Which is a huge upgrade from other staffs I've had to deal with at NYC area hotels. The Brooklyn Brewhouse is connected to the hotel and the rooftop offers nice views. I took off one star because the rooms didn't have a mini fridge or microwave but I knew that going in. Would stay here again. read more

Ok here goes...I stopped staying in Manhattan on business trips because a friend told me Brooklyn is "friendlier and cooler"....and it is. I booked this room on Hotels.com because it had a four star rating and was reasonably priced. The 4.1 rating was spot on. The room was tiny but efficient and clean. Two things I judge a hotel by: 1. Bed (this one was extremely comfortable!), and 2. Bath towels. Towels weren't so hot. I actually thought at first the hand towels were it as that was all that was on the rack, and thought you've got to be kidding. BUT I finally found two bath towels folded up under the sink pushed way back on the shelf! Really? There was an empty towel rack on the wall and the bath towels are "hidden"? Lmao. And they were pretty stiff. Again lil coin spent on a comfy bed and soft towels goes a long way in my book! Now the BEST thing about this place is the staff. They are friendly, knowledgeable, courteous and they alone get five stars for being so damming cool! Yes...Would stay here again as for the area it is a great value for the price! read more

I feel badly giving a 2 star rating given the employee were all extremely kind and accommodating... but in 2018 when you're paying for a hotel you expect to have working WiFi which they didn't. The only restaurant spells like a college dive bar and the rooms while very clean, are tiny. It is a nice hotel on a budget but you can spend a little more and stay somewhere nicer with better amenities. read more

I just loved this hotel, its right in the heart of downtown Brooklyn. If you are driving, you must have a navigator, the area has changed and the streets are very tricky. Once you are there at this skinny building across from the other hotels, you greeted with a nice cool modern lobby. The rooms are on the small side but good enough for people who are in the city for few days without the family. This is to me, not a family hotel due to the small rooms. I assume they may have some rooms big enough for more than a couple. The funny thing that came to my mind was the shower. Its so small but big enough for a medium to small build person. If you are overweight and wide body, you may have a problem with the shower. Everything is so clean, I was the first to break in my room since the hotel just opened in the area Aug 1. would recommend this place if you are looking for a nice cheap hotel outside Manhatten. read more

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I was all ready to fall in love with this adorable new hotel. The location is great, and I loved the rooms' modern, comfy design. I didn't even mind that the rooms are kind of small. However, the experience changed my mind. I don't think I'll EVER be back to a Hotel Indigo, or any part of InterContinental Hotels Group (this includes Crowne Plaza, Holiday Inn, Holiday Inn Express, Holiday Inn Resort, StayBridge, Candlewood). I'm a former New Yorker, by the way. So it's not a case of an out-of-towner thinking locals are "rude." And I was 100% courteous. First, there were hairs on the shower wall (clearly not mine), and the heat didn't work, so the room was COLD. I was assured everything would be fixed while I was out for the day. The concierge told me the issues had been fixed when I returned, but they weren't. Same cold room, same gross hairs. They switched my room to a bit bigger one, but didn't offer anything to smooth over the issue until I asked--then I got one breakfast comped. The hotel's credit card policy wasn't fully stated when I booked. The email said "Please note that your credit card may be pre-authorised prior to your arrival." Be warned: what they really do is authorize the first night, then charge the full stay. So until the authorization falls off, you've basically been overcharged. This locked my account; I hadn't planned on an extra night, so I didn't have enough in the account at the time. I was given the okay to write a check instead, which I did. The next day, the manager called and overrode this, saying they would not accept a check. After berating me over the phone, she called 911 and had the police order me out of the hotel. Yes, you read that right. It was awful. The hotel had empty rooms during my stay. They weren't losing money on me. Instead of full payment and a happy, returning customer, the hotel manager chose to lose money, credibility, and future business by kicking me out one night early. I still can't believe it! read more

WARNING ! Grimy 'hood, no lobby, teensy rooms, filthy building. Measured my room: 134 square feet (a Ford SUV has 126 sq ft). I've stayed at a lot of small NYC hotels, never one this ridiculously micro There is no lobby--just a hallway. AVOID ! read more

Beware. Do you really want to stay at a hotel that refuses to honor a gift certificate donated to a charitable auction in March? We won the bid and now have the framed gift certificate on our desk collecting dust because they won't let us redeem it. The manager has refused to speak to us directly, which adds insult to injury. The hotel was, of course, promoted at the charitable event. We paid for our winning bid and were hoping to get away for one night without the kids. I would be happy to delete this review if they would agree to honor the gift certificate. read more

We stayed at the Hotel Indigo because my cousin was getting married in Brooklyn and, being in the wedding party, I needed a place to stay for multiple nights that wasn't going to kill my wallet. There was a block of rooms reserved for the wedding at a much pricier hotel, but it just didn't fit into my budget. The groom-to-be randomly came across the Hotel Indigo a few weeks before the wedding and suggested we look into it; I am so glad we did. I seriously LOVE this hotel. It's absolutely a place I would recommend to anyone staying in the area. I was originally terrified of what we were going to get for the less-than-$150/night price tag and was so psyched when we arrived. The hotel itself is in excellent condition, and the hotel staff is one of the most warm and helpful I've encountered in a long time. Within the first five minutes of arriving, one of the people working the front desk suggested (without being asked) a parking spot for us that we didn't even know about and ended up saving us $$$$ that we were planning on putting into a paper shredder I MEAN paying to park at a more expensive garage down the street. The atmosphere of this whole place is great. The lobby has a cool vibe. I am confused by people reviewing this place that say it has no lobby. I talked to my aunt for like ten minutes in the lobby, so I don't think I'm imagining it. The hotel is clean and modern. AN IMPORTANT NOTE: the rooms are SMALL. I repeat: small. They are in excellent condition and feel luxurious and awesome, but they are small and if you have an issue with that you might not love this place. That said, being a bridesmaid that weekend, I had to lug with me: a super formal floor length satin gown, multiple boxes of heels, dresses for the rehearsal dinner and other wedding-related nonsense, and on top of all of that my boyfriend's suit and the rest of the stuff we needed to stay for a few days ... I thought the amount of space was limited but totally fine. However, a few other family members were staying at the Hotel Indigo with us and one of the older couples complained about the size. So there's that. Back to the good stuff though -- the bathroom decor is sleek and awesome, and stocked with delightful-smelling little Aveda products. We had a corner room on one of the highest floors, so we had an INSANE view of the city (the windows in the room were gigantic and stretched up to the ceiling). So awesome lit up at night. Another note -- the location is great! And not just for the wedding we attended. We had to get a place that was accessible to both the church in Brooklyn and the venue in Manhattan and it was great for both. There are a bunch of shops right down the street and the subway was super close too. Boom. HIGHLY recommended! read more

This was one of the worst experiences I have ever had! I travel frequently for work and have never seen such incompetence from a hotel in 10 plus years. My partner is a first responder this stay was his first week off since January when he began working in the morgue at the hospital. On this trip we also were celebrating my birthday that is next Weds. We started off the trip believing we were staying at the Hotel Indigo. We saw a review where the hotel "was closed." WE NEVER RECEIVED A NOTIFICATION FROM BOOKING.COM OR THE HOTEL. My partner called the hotel, emailed the hotel and emailed booking.com and NEVER RECEIVED A RESPONSE. When we arrived at the hotel, a sign was on the door saying the hotel was closed & we were to go to the hotel Sheraton!?!? That is not where we wanted to stay! We wanted specifically a boutique hotel. When we got to the Sheraton we were displeased with the view (a construction site) and the service. We asked for towels only never to receive them until I asked again 24 hours later, the thermostat did not work, and there wasn't an option to upgrade to a better room (with a fridge or microwave). Strangely, when called down one day, the GM for the Hotel Indigio picked up the phone, Mr. Gromley. I told him about our experience and he was incredibly RUDE and APATHETIC. He even agreed I should call corporate and I noted how unhelpful he was being. Again, we would NEVERhave chosen to stay here. The service and lack of communication is astounding. read more

No accountability for the rooms not being ready after leaving and coming back to check in with NO idea on how long it would take. Nothing to offer for an hour wait to accommodate and running off schedule. The lack of preperation made me uneasy since i had an issue before arriving with my booking randomly being canceled for no reasons why. No vending. I will say the attendants did try their best and most are out of their hands. They are the 2 stars. read more

My mother in law booked the 2 bedroom suite for the day before my wedding and after. It had great views and we even had a skylight view (how romantic). The room was super comfy for my guest and i, thank you Hotel Indigo! read more

I expected to see blue interior instead of purple in the lobby :) My room was small, but very clean - #1 priority for me. I love that they provide Aveda products. Location of the hotel is good - lots of restaurants, shops, metro stations around. Staff was helpful. read more