I really can't find anything to complain about with this hotel. Everyone was so friendly, from the front desk to the valet fellas. Having an ABC Store right downstairs was also super convenient. The bed was comfy, the bathroom was cute and overall it was just a really nice place to stay. This was my first time staying in Waikiki and I'm really glad I chose this hotel. I'd definitely stay here again! read more

Hotel La Croix - Hotels Near Me - Honolulu, Hawaii

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My family and I stayed at La Croix and felt it was good value for the remodeled rooms. We spent a few nights in the un-remodeled room (silver king) and we felt it was quite old and more of a 3*. We had a better experience with the remodeled rooms, which were spacious and the AC was strong. Each room also had its own small balcony with 2 chairs. I will say that we still were not fans of the remodeled baths. They look okay but they are all a half glass partition, and the rainfall showerhead from the ceiling is not moveable, so you are guaranteed to get water on the floor outside the bath, which was annoying. I can see in the remodeled baths that they tried to replace / paint over the surrounding baseboard, but it would be better if the door closes all the way and there is a higher lip to prevent the water from getting on the bathroom floor at all. A couple of family members stayed at the beach haus, which could be noisy during pool hours (9 am - 8:30 pm) as the pool is literally 5 feet outside your front door and there is a small gap at the bottom of the door, so sound travels. Also, it's hard to keep the shades next to the door open as people can see inside to the kitchen area, so they mostly kept that closed and only opened the curtains to the patio for sunlight. The check-in area downstairs is small but around the corner there are some chairs and a table. It wasn't the kind of reception area that people would hang out at, just mostly for checking in and grabbing some filtered water, etc. The second part of our stay, we also had monkeypod access. It was a nice to have but it's definitely not something I think is worth paying for. We had the hotel breakfast ($20) in the mornings a few times, which is located in the same room as the monkeypod lounge. It usually is the same spread every other day with 4 hot foods - one day it might be fried rice, sausages, scrambled eggs - and the next it would be bacon, pancakes, and scrambled eggs - and it would repeat again. The other items, such as apples and oranges, bottles of water, a coffee machine that makes lattes (just ok), cereal and granola - were available all day, so if you have monkeypod you would be able to access these snacks. Just no hot foods which are breakfast only. It was nice to come up to the pod and see the views over the city as it's on a high floor. The stand-out and why I am giving 4* is because of their customer service. When I booked back in April, I took screenshots of the final amount and details, as their website does not automatically send me a copy of it. It only emails you to tell you the deposit charged and final amount, no breakdown. When I checked in, the amount didn't look right but I also didn't want to spend my vacation figuring out why. After my trip ended and I returned home, I emailed the hotel with all the info. Within a couple of days, they were able to figure out the billing discrepancy and get back to me with the refund issued. I'm very pleased with their follow-up and that they were able to take the info and figure out the solution, instead of me chasing and following up, so props to their customer service! TLDR: - great customer service via email when it comes to billing discrepancies - silver rooms were not remodeled, expect older, outdated style - beach haus is noisy - remodeled room was great, just watch out for water pooling outside of shower stall - monkeypod is nice to have if it comes with your room access but i wouldn't pay extra for it - breakfast is basic, skip and eat elsewhere - pool was small, maybe 10'x15'? It is on the northern end of Waikiki so to stroll down to international marketplace took about 12-15 min but it's a straight shot and walkable. It was also quieter at night than if you were center of Waikiki, I imagine. I did get a good deal for the suite booking (2 rooms, 2 baths). If there are no decent promotions, then I think some of the newer boutique hotels closer to mid-Waikiki might be better value. I was overall happy with the remodeled rooms. read more

Hotel La Croix - Bathroom with half partition - Hotels Near Me - Honolulu, Hawaii

Place was clean, centrally located, easy to get around. The keycard / lift situation was kind of frustrating since we were a large group on different floors and we couldn't get to each floor. Pool was on the smaller side but nice. Staff was nice. Checking / out was easy. Pricing was decent for the area. read more

Hotel La Croix - Pool - Hotels Near Me - Honolulu, Hawaii

We had such a stay at La Croix, all of the staff was super nice. Every morning we were welcomed with a smile an a good morning. I love that they had snorkel gear, beach mats and chairs available for us to check out. read more

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Let's hope it doesn't rain during your stay at Hotel La Croix? I am not one to post bad reviews, however, Hotel La Croix deserves zero stars. My family joined us in Hawaii this year and stayed at Hotel La Croix on the 12th floor and were without power for 3-days. While there was a flash flood, many surrounding hotels, restaurants and entertainment shops had electricity. Somehow, Hotel La Croix did not. The process of restoring the power, mental clarity and communication did not exist. When my family asked the staff if the breakfast could be comped on night 2 of no power, the answer was no - the breakfast still came with a fee. One of my family members is required to have medicine refrigerated. My dad was smart enough to move the fridge into the bathroom where at one point, one outlet was working. Contrary, that outlet along with every light, elevator, hot water, and AC went down on night 3. My family is 70 years old and had to walk up 12 flights of stairs with flashlights. In addition, the room continues to be hot and there still haven't been any talks of hotel reimbursement or reassurance on a restoration of power timeline. This is unacceptable. For every person who stayed this long with a power outage and cold water deserves better. Management you must make this right. Cold showers, no AC, walking up flights of stairs, medication going bad because of a lack of refrigeration is not any standard of an operating hotel. The lack of communication to guests and no generator is unforgivable. The travelers to Hawaii deserves better. Make this right!! read more

Hotel La Croix - February 2026 - power outage for 3-days is unacceptable. - Hotels Near Me - Honolulu, Hawaii

We were able to book one of their penthouse suites last minute after we had a pool mishap at the Airbnb we were originally booked to stay (the pool was under renovation despite confirming prior to our arrival); the pool at this hotel was great; the bartender at the pool was honestly the reason we stayed. There was on-site breakfast for purchase available and that made it convenient to plan our mornings. We really wanted to like this hotel given how close it was to everything on Kalakaua Avenue; however, the bed at our penthouse suite was questionable. It was essentially 2 twin beds mushed together to create a king bed and I kept falling in between the two beds; we had to ask cleaning staff to clean our rooms; otherwise, they would have never entered; and the kicker, we found a live cockroach crawling underneath our mini fridge. We were about done with this place by the time we were scheduled to fly back home. Gotta say, I understand hotels are generally smaller in Hawaii, but I've stayed at a ton of nice hotels (the Palazzo at the Venetian in Vegas; Kimpton Hotel Vintage in Portland) and Hotel La Croix's penthouse suite was lackluster. It has a ton of potential, but management has a ton of growing pains before that can be achieved. read more

An Amazing Stay at Hotel La Croix! Our stay at Hotel La Croix in Hawaii was absolutely amazing! From the very first moment we arrived, we felt so welcomed and cared for. Even when we dropped off our car, the staff greeted us with such kindness and excellent customer service. They were also incredibly fast and professional when getting our rental car ready for us. Everything was handled smoothly and efficiently, which made our arrival and departure so easy and stress-free. When we checked in, everyone was so friendly, polite, and welcoming. They truly made us feel like we were at home. Our room was very clean, and I really appreciated that the room was cleaned every day. The entire hotel was well maintained. The gym was clean, the sauna was clean, and the pool area was wonderful. My sons especially enjoyed the gym, sauna, and pool. One of the things we loved was the fresh coffee available in the morning for everyone. The mini market was also so convenient, especially when you need something quickly. The location is perfect because everything is close by, making it very convenient to explore and enjoy Hawaii. A special thank you to the amazing bartender! She was always so welcoming, smiling, and friendly. She made us feel so comfortable and at home. I loved that she would even bring your drink to the pool or wherever you were enjoying your time. That kind of service really makes a difference! I also want to recognize the incredible employees who made our stay so special. Ralph, the manager, is an amazing person. You can truly see that he brings such positive energy to his team, and I believe that is one of the reasons the employees are so excellent. His leadership really shows throughout the hotel. And Taylor at the front desk provided amazing customer service. He was so welcoming, polite, and helpful. When we were heading to the beach, he let us know that the hotel had everything we might need, including beach chairs, umbrellas, and other items. That was such a thoughtful and helpful touch! Every employee we met was kind, welcoming, and genuinely made us feel good throughout our stay. Thank you to the entire Hotel La Croix team for making our stay so wonderful and memorable. I traveled with my two adult sons, ages 24 and 21, and my 12-year-old daughter, and this hotel helped make our Hawaii vacation truly special. We had an amazing time, and we will definitely be coming back to Hotel La Croix! Thank you to everyone at Hotel La Croix for making us feel so welcome and for giving us such excellent service. You made our trip even more a read more

Hotel La Croix - Hotels Near Me - Honolulu, Hawaii

The hotel advertised as newly renovated is a loosely used term. The rooms tub and sink didn't drain. There was tons of overspray all over the bathroom floor from painting/glazing the bathroom and tub. There is no phone in the room so you have to physically go downstairs for any help/service. The rooms are way smaller and rougher than the pictures. Almost like they renovated offices into makeshift hotel rooms read more

We stayed here back in July and it was a decent stay. The location isn't too far from the airport and it's about a 10 minute walk to the busier parts of Waikiki. Some things to note about our stay: - pretty close to airport and the "strip" - lobby has a water refill station - list of amenities were given to us, including in room dining and beach rentals / purchases - kiosk was available to use to peruse for activities - room was decent sized - comfortable bed; on the firm side - pillows also on the decent side; firm but a bit high - in room fridge - personal "balcony" - shower's water pressure was good - shower amenities small; personal sized items but can ask for more - shower was definitely outdated - toilet flapper was broken so the toilet kept running every few seconds; unable to hear it much with the door closed; fixed it by having it stop against lid - AC unit was great, kept the room cool - front door wasn't very heavy so it didn't close well, had to make sure every time we went in and out of the room The check in staff was great. Kansas helped check us in and was very kind and even gave recommendations. Any time we saw him during our trip, he'd ask us how things were and what plans we had! There is no onsite parking so the options were either valet for ~$45/night with in and out privileges or risk it elsewhere for ~$35/night but no guarantees of in and out privileges and how close/far it would be to the hotel. I would say the hotel in general would be a 3 star (just your average hotel) but the location brings it up for me. I liked that it wasn't in the mix of all the hot spots and was far enough where it was fairly quiet. read more

Highly recommend! A great hotel with great service and the location is excellent, 10-15 minutes to the beach , 10 minutes to the downtown Waikiki. 5-10 minutes to the food court. The room is clean and the hotel service is good . The front desk lady Chiqui is very nice and helpful. We will come back again! read more

Nice, clean hotel in the perfect location of Waikiki Beach! Affordable price and an ideal location. The pool is small, but you don't go to Hawaii for the pools, right?! The Monkey Pod access was kind of a let down only because it's all inside and no views of the ocean. The access to the juice and water was nice but not worth the upgrade, especially when you're already booking a room with a balcony. They also don't have beach towels for pool or beach use so keep that in mind. But it was great for us for a one night stay before catching our cruise the next day. read more

Hotel La Croix - Hotels Near Me - Honolulu, Hawaii

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When I arrived to check in there were multiple people in the lobby with rooms that were not operating properly. I checked in and the air conditioner was not working. Front desk representative made customer service look like an illusion of words. It's simply values gone wrong; issues happen, things go south but own them and make adjustments. Fan not a fan 06/19/2026 read more

If I could give this place a zero I would. This hotel is very dated and mismatched furniture in all the rooms. Rugs are stained in bedrooms. Sheets looked clean still I started itching. Tried talking to management to get refund on the dirty room no budge on refund. They don't care you have medical issues they just want your money. If you want a ghetto hotel close to Waikiki with substandard accommodations this is the place. They even have loud old dudes trying to get people to drink. Very annoying when you're trying to rest. This hotel needs to be sanitized and revamped. I would take no children here. read more

I went to urgent care on Sunday, ER on Monday, and doctor again yesterday because of stomach inflammation/gastritis. After eating and swallowing liquids, it hurt. I called hotel La croix 2x on Sunday to dispute it, get a refund, or credit, as I booked through airbnb and rly thought I was going so I had no issue with the non-refundable, but I thought they would be sympathetic, but the lady on the phone was rude and said I had to go through airbnb. When I called and talked with airbnb, they told me I have to talk to the hotel. I'm unable to dispute a refund through the resolution center, so airbnb and hotel are greedy. Airbnb said hotel is refusing to refund me my $221. That money could have gone toward my medical bills. I would have been open to hotel credit for the future, as I always wanted to go to Hawaii, but I decided not to since I have to watch what I eat and drink since it all hurts me. Stress can make gastritis worse and they made my stomach worse too by being rude and not agreeing to the refund. Read TripAdvisor for other bad reviews about them! read more

I stayed at the hotel for three nights on a recent visit. You can tell this is an older hotel but it has been renovated well. However, when I tell you the staff offered top-notch customer service would be an understatement. While they were all great Vince, Cheeky and Quinton were who met us at check in were the best! Making sure all our needs were met, giving direction and suggestions on places to visit and/or eat and also very personable. The breakfast was delicious and the gentleman working that area(whose name I forget)was absolutely amazing too. Wow wow wow. I have not experienced this type of customer service in years. My only suggestion is for the hotel to invest in more irons to service more guests with less wait time. Other than that this is a great place to stay! read more

yelp viewers checking out trips to Honolulu / Waikiki search the Hotel La Croix's website. My stay, June 29th through August 1st was awesome. Customer service is the very best 5 stars. All Front Desk Staff was polite/ cheery/ dressed professionally / never made a frown to those asking for special needs. The Breakfast Buffet on the tower level overlooking the city is great, attendants also polite/ smiling / attentive / keeping the room clean 5 stars. I particularly was fond of Ralph- handled my luggage /opened my room when I lost my key, always there when i needed something special. Then there is Harold the maintenance director that keeps all running smoothly in the hotel. I first met Harold when he had to open my locked my safe. Little did I know Mr.H is the maintenance director - keeping the entire hotel safe,etc 5 stars ! read more

We didn't get to check in till way after our original scheduled check in time and neither did like 30 other people. Waited in line while essentially one guy assisted everyone. He was very nice and explained no one cleaned the rooms. So hours later we got to check in just to find our room dirty. I spoke with another guy who was extremely rude, the last thing you want to do is sit waiting for hours after travel to get into your room. The bald headed dude should be fired along with the cleaning staff, hotel was just not well kept I would advise to avoid if you don't want to sit and twiddle your thumbs for hours waiting for your room to be ready. They should provide some sort of refund or accommodation. read more

The room I recently stayed in did not have a vent or fan in the bathroom so it was very steamy in the bathroom, we got towels that were dirty and requested clean towels and they never came, the gentleman that got our car for us the day we were leaving was very rude...he got the car and parked it on the side and walked away...didn't say hi, we didn't get a goodbye...he literally left the keys in the car and walked back to the garage. The front desk staff and bartender for the pool were great though. Also, the blow dryer did not work. read more

Problems checking in and billing was incorrect after check out. Otherwise stay was good. Liked the money pod.

This is an example of putting lipstick on a pig. The remodeling wasn't very inspiring. They gave us a room behind the elevator. They forgot to install a vent in the bathroom. The room was very sparsely decorated. Great service staff at the front desk. The price was right, but you do get what you pay for. read more

Location: 5 Price: 4 Staff: 5 Cleanliness: 3 Amenities: 3 The hotel is a motel with a facelift. It looks nice, but the details don't hold up. Shower pressure was odd, consistently ran out of warm water, A/C was finicky, elevators smelled bad and were stuffy, sheets scratchy, and have that old brown fuzzy blanket. Thin walls, no padlock on door. I would compare it more to a hostel with single rooms than a hotel. But if you temper your expectations and focus on the location, it gets the job done. Location is very convenient, and the staff are very helpful read more

Just got back from a quick last-minute three day trip to Oahu for my birthday. Booked this hotel for the location and the rates, also had great reviews on TripAdvisor. We are so so so so glad we chose this hotel! First of all, they have a really good local discount, and the price can't be beat for this class of hotel. The rooms are small, but have been renovated and are quite clean. We had a king room with a nice size TV and a good size fridge/freezer. We really appreciate it. They have a free ice machine and filtered water machine as well as a microwave. My husband has a pretty strict diet so we tend to bring food with us on vacation and he was able to use the big fridge in the microwave quite often. They also have quite operated laundry if you need it The housekeeping staff were so kind and friendly and super helpful, offering us extra towels and supplies whenever we saw them in the hall. The highlight of this hotel is the staff. From the second we walked in, John greeted us, (I recognized his name from the TripAdvisor reviews) and when I mentioned it, he just lit up! He lives up to all the review hype!! Apparently he is also a dream at the poolside bar, so make sure you go see him! Speaking of the poolside bar, we were so lucky to have Vincent as our bartender, he is SO sweet, so nice, makes incredible drinks and was so cute to make a big deal about my birthday . We had the best time just chatting away with him, I could've spent all day up there hanging with him . AND the drinks are absolutely delicious! The ube piña colada and the mango mule were so delish! The pool also has a nice deck with chairs and lounging couches and large outdoor games like Connect 4 and Jenga. The infinity pool is small and definitely heated and has a nice view of the city because it's on a upper floor. Super clean pool and deck area, awesome for lounging with a great vibe. We also had the amazing pleasure of meeting Shaun Kennedy, the ops manager - what a guy!! Ended up chatting with him for a long time and he also went way out of his way to celebrate my birthday - he and Vincent put a happy birthday song on the speakers by the pool and brought cheesecake with a candle! I felt so special. Then when I got back to my room, Shaun had arranged a surprise in our room- a cake made out towels arranged on the bed and a box of macadamia nut chocolates Whoever is doing the hiring here should win a gold medal and all these folks should get raises or bonuses because they are the reason we'll be coming back!! Alice at the front desk was also so sweet and so friendly and helpful. We will definitely make this our go-to hotel when we come to the island. We live on Big Island so will come more often now that we have a spot we really like to stay. Tha k you everyone who made our stay amazing. See you again soon read more

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Hotel La Croix was an amazing stay! The staff were extremely friendly. Our personal favorites were the front desk staff, Vince and Kansas! Both were extremely personable and answered any questions we had. The rooms were just what we needed since we were adventuring during the day. I do wish there was a thicker comforter, but they did provide me an extra blanket which was perfect. And I wish they had little moisturizers like the shampoo/conditioner, but that is so minimal. But overall it was a great stay and I definitely would be back! read more

The pool is not an infinity pool. The breakfast which ranges from $10-$20 depending on when you decide to have breakfast, was the worst continental breakfast of any hotel or motel I've ever stayed at. There was no milk, the eggs were made from powder, the cantaloupe was sliced as thin as paper, there was no flavor for the plain oats, the muffin options were half just cornbread. There was no bacon. The yogurt was overly sweet, but not flavored and served in one large bowl for everyone to scoop from. The only breakfast meat was sausage. I didn't like the French toast, but my partner thought it was fine. There was no cereal. White rice was interesting to offer. And there was also miso soup. There are three small pools next to each other, but none of them are a hot tub. The breakfast was 0 stars. Charging $20 for powdered eggs, paper-thin cantaloupe/pineapple, flavorless oats, no milk for cereal or coffee, sausage, and French toast as the options, plus white rice/miso soup is actually crazy. And the breakfast area was incredibly small and stuffy. Not sure why it was called a terrace since there was no fresh air - it was completely closed in. read more

Stayed here in 2021 and had a wonderful experience and decided to book again. I regret it. Has to wait super long for our room Because it "wasn't clean yet".. When we got the room, it seemed old Scratched furniture, dirty roof, not the best Parking - only valet available. Miles from valet was the best read more

We had a skyline room. It was comfortable, the staff was great!! Natsumi was so helpful! The money pad group was fantastic! VINCENT MAKES THE BEST MAITAI!!! The room is a little older but the view is priceless. read more

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My husband and I stayed for 5 nights at this hotel we both agree this hotel is more suitable for couples or individuals that are just doing a simple getaway or staycation. If you have a big family with children you may want to stay some where else where it's more family oriented only saying that because it's a very simple hotel to stay at. The saltwater pool was something we visited every morning. We noticed if you go later during the day it gets crowded around 4pm and it's a small pool. But it's super nice when you have the pool to yourself so you can actually swim in it. Our room (terrace penthouse) was simple and small the terrace its self was nice to just hang out during mornings and nights. The bathroom was spacious. The beds and pillows were okay it isn't anything luxurious so just a heads up on that. The monkey pod room however came in handy. It's a cute little esthetic room that offers drinks and snacks up until 8pm. It came with the room we went with you'd have to pay if your room doesn't come with the monkey pod access. Customer service: Customer service was awesome! Kansas is a wonderful individual his hospitality is amazing so we just want to say thank you Kansas for making us smile and laugh and we notice how hard you work!!! Upon check out Kansas was working front and valet which I can only imagine how hectic it could be with it just being him. Your hard work and efforts are not unnoticed we appreciate you!!! Kaya did a wonderful job at checking us in as well thank you to the both of you !!! Bartender John was amazing as well!!! His hospitality was so comforting!! We enjoyed our drinks and shots and small talk with him!! I didn't get the other bartenders name but he was wonderful as well so thank you both for awesome bartending service and hospitality!!! DRINKS AND FOOD I RECOMMEND mango mule - tasty Hard lilikoi lemonade - my favorite (I wanted to try the drink with chili pepper vodka but unfortunately they weee out of the chili pepper vodka so with that being said I'm going to assume that one is a must try as well!!) Mai tai is strong of course my husband got a quick buzz off of there Mai tai lol Ube colada / cold brew colada were nice if anything I really enjoyed the cold brew one over the ube but both were delicious We sampled the pizzas that were alright it could be better the mozzarella sticks where okay I figure they would be alittle better if they were hot when it got to us but if I could just say the one item we both were kinda disappointed about was the garlic fries...they looked nothing like the picture and were so cold when we got them we wish it was better but maybe this review will help out just a little bit with that...it literally was naked fries sprinkled with grated Parmesan the kind you could buy from the store we were both bummed about that but like I said maybe this review will change it up. ATTENTION: This hotel doesn't offer free parking its valet only and it's $45 a day which my husband and I were both like oh boy lol but ayye at least our vehicle was safe and being watched over, since you never know what would happen in Waikiki it's expensive so if you can work around this then good on you!!! Anywho our stay here overall was nice the hotel isn't a luxury hotel so just keep that in mind it's simple and offers the necessities. If you don't plan on staying in your hotel room for majority of your vacation then this place is perfect !! I'll give this hotel a 5 stars based on the friendly customer service. Cause really they make the hotel pleasant to stay in. LOCATION: Before I forget the location of this hotel is perfect!!!! You're right in the beginning of the strip so the walking adventures are well worth it!!! Your walking distance to practically everything!! Just make sure you where comfortable foot wear so you don't get any blisters from all the walking and to wear your sunscreen!! lol GodBless to your staff and I hope all of you know how much you are appreciated for your hard work and wonderful customer service read more

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Booked this hotel through Costco: the price was amazing (probably one of the best we found that was in Honolulu). Although the price was very affordable, the hotel obviously wasn't a 5-star resort or anything like that. Basic rooms, for a low price (compared to anything else in the area). Room is clean and has a AC unit to help cool down the room. The front desk is very very helpful! No complaints there at all. One elevator wasn't looking the best when we were there, and there's really nothing special about this place, but honestly; a good price for a clean, basic room that gets the job well done if you're going to be out for most of the day anyways. read more

Hotel La Croix - Pool - Hotels Near Me - Honolulu, Hawaii

Excellent experience. Kansas and Ben at the desk were accommodating, friendly and helpful in every way possible. The rooms were clean and tidy, and mine had an excellent view of Waikiki and even though it wasn't Beach Facing; I'm sure those views are even more stunning. The Hotel itself is in a great location, and it was a great price considering the accommodations and location. Nothing but great things to say about this place! read more

Room clean and nice Amenities couldn't ask for more Location the best Parking? That's Honolulu's fault Customer service? hit or miss Accommodation and just pure hotel hospitality? Needs improvement. Are they able to adjust on the fly ? No Did they fix my issue ? No Shall I come back here? Probably not. It's the hotel business if you are able to fix then do it. Tons of hotels in this area overall it could really be better Bought out by a new Korean outfit. Needs improvement really. read more

Hotel La Croix - The hotel itself - Hotels Near Me - Honolulu, Hawaii

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Staff is amazing at Hotel La Croix. I came for my friend's birthday and I wasn't sure about upgrading rooms if available. On arrival they let us take a look at the terrace room for upgrade. We decided we'd rather stick with two beds and not go for a single bed terrace room. The staff was so accommodating and kind about all of it. They are very personable and always looking to offer customer service at the lobby asking if you need any assistance. Location is good. It's about 15 minute walk to the main downtown shopping of Honolulu or the beachso you won't need your car unless you want to go to other areas of the island! My only con is that the gym is only open 8am-8pm. I like to try to leave a hotel by 8:30/9 to explore for the day and an earlier workout would be a bonus. read more

They refused to refund me when I called to cancel the DAY BEFORE my reservation due to the NATIONAL DISASTER FLOODING!!! We couldn't get there read more

This used to be my go to hotel and loved staying here since the rooms are always clean, the Kama'aina rates were decent, and the staff was super welcoming. But during my recent stay, a few things really threw me off. In the morning, someone actually opened our door while me and my friends were asleep (yes, we double locked it and had the "Do Not Disturb" sign up). Luckily, one of my friends woke up, said "hello," and the person immediately closed the door. Pretty sure it was a staff member or housekeeping, but still very unsettling. On top of that, the Kama'aina parking discount wasn't honored. I was told I'd get 25% off ($45 regular rate) and that it would come off my deposit, but I ended up being charged full price. Don't think I'll be staying here again after this experience. read more

**THE WORST HOTEL EXPERIENCE OF MY LIFE - A COMPLETE SCAM** If you value your time, money, and sanity, **DO NOT STAY AT HOTEL LA CROIX.** This place is an absolute joke from top to bottom, run by a team of **clueless, incompetent staff** who have no business working in hospitality. ### **A DISASTER FROM CHECK-IN** It took **AN HOUR** just to check in from one of the teenage girls who I didn't get the name of. That should've been the first red flag. But it only got worse. We had to move rooms **FOUR TIMES** because this place **can't get anything right.** **First room?** **ALREADY OCCUPIED.** Imagine walking in on someone's belongings everywhere. What if they had been naked? Or worse? This is a MAJOR security issue. And what did we get? A pathetic "sorry" from **Kaya**, one of the two **teenage-level IQ** front desk girls who I'm going to call **Dumb & Dumber.** Honestly, this should be a **fireable offense.** **Second room?** **LEAKING FRIDGE.** Back down to the front desk we go. This time, **Kansas**, the so-called manager, gets involved and throws us a **laughable** discount--dropping valet from $45 to $38 (as if that makes up for their complete incompetence) and comping **ONE NIGHT** of the resort fee. Oh, and an "upgrade" to a **two-balcony room.** ### **THE USELESS "UPGRADE" & MORE ROOM CHANGES** This "upgraded" room? **A joke.** One of the balconies was **literally useless**, stuck in front of the door with **no furniture.** The **only** difference was a **small Keurig and a red fridge.** But we were exhausted and tried to make it work--until we realized **the AC didn't work.** We kept the thermostat at **61 degrees for TWO DAYS** and the room stayed a stuffy **70 degrees.** So once again, we asked to move. **Kansas, being the unhelpful tool that he is, tried to stop us from switching rooms.** He even sent maintenance up to "confirm" if the AC was broken. The maintenance guy--who, by the way, was **more competent and sympathetic than Kansas**--checked in **two minutes** and said, **yeah, it's hot in here.** No kidding. Then we moved--**again.** Not even to the same upgraded room, but at this point, we just wanted a room that worked. ### **MYSTERIOUS CHARGES & MORE SCAMS** Just as we thought the nightmare was over, we checked the bank account and saw **mysterious charges:** - **$244.77** - **$379.08** - **$675.88** FOR WHAT?! We **already paid for our stay online.** When we confronted Kansas, his first excuse was **blaming Expedia.** But after **another** hour-long battle, he was suddenly able to **waive all the charges.** **HOW CONVENIENT.** Valet fees started at **$45, then $38, then $22, then suddenly FREE.** Resort fees? First, **one night waived, then half, then all of it.** Was Kansas **pulling numbers out of his ass?** This place is a scam, plain and simple. And after all that? Their idea of an apology was a **box of chocolate macadamia nuts.** **Are you kidding me?** ### **OTHER ISSUES BECAUSE WHY NOT?** - **Dumb & Dumber (Kaya included) wouldn't even make eye contact with us** after their constant screw-ups. Yeah, I'd be embarrassed too if I were that useless. - **Beach towels aren't included.** You have to **PAY EXTRA.** What the hell are the resort fees even for?! - The final room still had issues: **dirty sugar packets, filthy floors that turned our feet BLACK, and a toilet that sounded like a jet engine and needed a double pump to fully flush.** ### **THE ONLY GOOD THINGS?** - **Valet was actually good.** The valet guys were the ONLY competent workers at this hotel. - **Baby Jean is a saint.** The one and only staff member who actually cared about making things right. She showed us multiple rooms, helped us move, and tried to salvage this disaster of a stay. Give this girl a raise and fire everyone else. ### **FINAL VERDICT: NEVER STAY HERE. EVER.** Hotel La Croix is a **SCAM.** The management is **useless,** the front desk is run by **Dumb & Dumber**, the rooms are broken, the AC doesn't work, and they will **randomly charge your credit card hundreds of dollars** just to see if you'll notice. This was the worst hotel experience of my life. **Avoid this place at all costs.** read more

The photos on the website are entirely falsified and misrepresenting of what is actually happening in the hotel. It's a disaster; our door handle literally fell off one morning as we left our room, the shower water does not get hot, front desk staff told us it's the best they have, the ac broke and was eventually fixed but it was so hot until then, the road noise was absurd, the amount of sirens disrupted sleep for 5 nights, there is no jacuzzi, no microwave in our room, incredibly loud, dirty as all get out and the shower didn't drain, it was a pool of dirty water as you shower. Only positive was front desk staff were awesome, would not stay again for free. read more

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Positive first, All staff was friendly and helpful with info. The bed was comfortable and seemed clean. Location of hotel is pretty good. The cons: LOTS of sub-par "renovations" visual. The overall condition of room items/furniture was pretty nasty. Lampshade dust for years, furniture old and musty smelling and looking. The parking garage is so tight, we could not even get the convertible jeep in without closing the top. The balcony railing was partially missing and VERY unstable. read more

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Avoid Hotel La Croix. Check-In Experience: Upon arrival, we were told our room wasn't ready, even though it was already check-in time. After some back and forth, they eventually accommodated us. Unfortunately, one staff member, Kansas, was especially rude and dismissive. We also noticed that while he was warm and helpful with white guests, he was noticeably less friendly toward us and other guests of color, which was deeply upsetting. Hidden Fees: We were charged a daily "resort fee" that was not disclosed on the hotel website or through our third-party booking platform. This unexpected charge felt sneaky and dishonest, especially since this hotel does not offer a resort-level experience. Room Conditions: The room was a disappointment. Stained sheets and walls that appeared to have painted-over mold Outdated furniture and an overall lack of cleanliness No in-room phone, we had to use our personal phones to text for help AC didn't cool the room properly, making it hard to sleep for several nights Bathroom shower was clogged and would overflow Final Thoughts: This was one of the worst hotel stays I've ever had. Poor service, deceptive fees, and uncomfortable conditions made this a regrettable experience. Please look elsewhere and save yourself the stress. read more

Love this quaint boutique Hotel, clean, comfortable and relaxing, the Manager Vincent, was absolutely amazing and helpful, my daughter got Married while we were there, he made it so special for us! It's very close to shopping, restaurants and there is an ABC store connected to the Hotel. Definitely will stay again. read more

Booked last minutes for the Christmas trip for a good deal. The resort fee was included on my package and I got $50 credits for food only. Got an upgrade for gold corner studio which has 2 balconies. The room is nice and clean. Got a welcoming package which includes bottle waters and macadamia chocolates. The room has coffee maker, iron, and fridge. The hotel has fitness and pool facility. The receptionist was very nice. They stored our bags after checkout. It's very convenient that they had an ABC store near the lobby area. The location is great. Only 5-10 min walking distance to Waikiki shopping center. We used our credit and order food using the room service. The food is like a store bought food where they just heat it in the oven and serve it to us. The price is also different when you order through receptionist compare to their website. read more

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Quick weekend trip with my fiance. Booked a silver king room through the Capital One Travel portal / credit card. Total for 3 nights came out to $626 + $141 in hotel fees paid upon check in. Valet parking on site is $45+tax and there is no self parking. Some of the streets around the hotel does have parking though so you may get lucky and skip the valet parking fee. Check in was easy and the front desk reception was very nice. We arrived at 1pm and our room was ready (although I did call the night before to ask about early check in - not sure if this helped). They give you free water bottle upon check in as well, along with a single print out page containing WiFi details, gym information, and other amenities (beach chair and beach umbrella is FCFS, along with $12 beach towel to purchase - I thought this was a nice touch). I would rate the check in process as a 5/5. However, the room itself was a 3/5 and would sway me to not stay here again. As other reviews have said, the pictures on the hotel website makes the room like nicer than it really is. Upon entering our room, there was some sort of cleaner/disinfectant smell mixed with a tinge of old or antique smell - very hard to describe. It's not the worse but it's also not great. The bed also had no headboard even though the bed in the website does. On the website, there also is no picture of the bathroom from what I could find. The bathroom itself is a bit dated, more so on the shower side. There was also construction going on at the building across from our room so I wouldn't necessarily sit outside on the balcony or leave the blinds open, unless you don't mind. AC for the room worked great though and even got a bit too cold for us so we turned it down. The in room fridge is quite spacious so that's good. All in all, this hotel is good for a quick 1 or 2 night solo stay, or if you deem the quality of the room up to your standard. I personally would not stay here for a honeymoon or any sort of romantic getaway, unless you do not plan on staying in your room much and only need a place to sleep. I would much rather pay an extra $300-$400 and stay at Alohilani if I were to return. read more

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