My daughter booked this hotel prior to our cruise. It wasn't too far from the cruise terminal, but we still needed to take a car to the terminal, but the price was reasonable. The lobby isn't much to look at. Not enough seats for the four of us while we waited our turn to check in. Since it was too early to check in, the very nice receptionist took our luggage to hold in another room while we explored the area. There were MANY shops nearby to shop for clothes or souvenirs. It's also walking distance to many places to eat. Once we were able to check in, I couldn't wait to see our room. Unfortunately, there was no window. The TV didn't have that many channels that I liked to watch. The bathroom had shampoo, conditioner, body wash, body cleansing bar, loofah, and vanity set which was nice. I was able to find a housekeeper who gave us more so that we didn't have to share. I was so glad to see a mini fridge. There were also a coffee maker, coffee, tea, sugar, and cream. There were two large beds which were comfortable and also were the pillows. I HATED the rainfall showerhead though because the water pressure was bad. Washing our hair was horrible because it took forever to rinse out our hair. read more

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We loved our stay at Hotel Milano. The pluses: the toilet flushes well (and it is very loud), newly renovated, comfortable beds, FANTASTIC service. The room is made for sleeping and bathing - that's about it. There is tile everywhere which helps keep it cool and the ceilings are TALL. The tiled hallways mean sound echos so bring ear plugs. The AC works very well - we froze however it was nice after a warm day of exploring Old San Juan. There are a lot of options within walking distance for food, coffee, exploring, and shopping. We would stay here again. Great experience!! read more

Very clean hotel. Nice location in old San Juan. Coffee in room. Nice ice and water dispenser. Fridge in room. Nice shower and double vanity read more

Hotel Milano - Hotels Near Me - San Juan, Puerto Rico

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Hotel Milano Rooftopbar has the best mofongo and homemade Sangria in Old San Juan. Not to mention, it's a must thing to do if you're traveling solo. Great friendly staff and if you want to get a good seat to enjoy the view, you better book in advance or you could always secured spot at the bar inside! read more

Hotel Milano - $5 Happy Hour Sangria - Hotels Near Me - San Juan, Puerto Rico

Booked our hotel stay through booking.com to stay the night prior to our cruise sept 12, 2020. According to Hotel Milano, they would not refund our paid stay because we booked during a pandemic. The pandemic started in March. Who knew it was going to last until goodness only knows when. Submitted both cruise and flight cancellations with a letter from Carnival stating they will not be returning until 2022 to San Juan and this establishment wouldn't do the right thing because of greed. I wouldn't recommend booking here! "Dear Jana Fields, Thank you for contacting Booking.com. We approached Hotel Milano on your behalf to request the cancellation of your reservation. We are sorry to report that the accommodation is unable to make an exception in this case, and you will be charged the entire cancellation fee. Accommodation's comment: "Greetings Jana, We are sorry to hear you're not going to be able to stay with us. Unfortunately, you booked this reservation on June 4, 2020 which was in the middle of the pandemic. Therefore, we are not going to be able to offer a refund or a credit. We hope to see you in the near future so you can enjoy our new renovated rooms. Best regards, Valerie Cintron Assistant Manager" Your reservation is currently live in our system, and will remain so unless you cancel it. If you choose to cancel, you will receive a confirmation email with more details shortly. For any questions, you can contact the property at +1 7877299050 or send them an email." read more

This place services it purposes. I have definitely stayed in worse places . But you can't check in until 3. And we found out why in the morning when we got up. The floor was full of water . They turn the air off for those two hours so they can stop the condensation and clean up the mess . Then when you check in the room is burning up. It does cool down in a reasonable amount of time. But I would stay here again because it's walking distance of cruise port. But I would book a higher priced room. read more

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Let me first state that we haven't stayed at this hotel, but after my experience today I would caution anyone from using this hotel. My wife & I came to San Juan a day early for a cruise. My wife set up a reservation thinking it was the Courtyard By Marriott ( my wife travels a lot for business ) & uses Marriotts. When she talked to a man calling himself Carlos a week ago & specifically was asked if this hotel was the Courtyard Miramar ( which my wife stayed at 6 months ago) & he claimed it was. She then asked if she could use her Marriott points & he said no. But NEVER indicated this was not the Marriott Miramar as we asked. When we arrived at our correct hotel we found out about the error. The Marriot manager called Carlos & was very rude & REFUSED to correct the problem. He said he was going to charge us for the room anyway. I believe Carlos & the Hotel Milano is very rude & shady for the following reasons 1) the moment Carlos heard my wife wanted the Courtyard he should have said we had the wrong hotel 2) the moment my wife asked about using her Marriott points he should have said that we had the wrong property 3) Carlos NEVER sent a confirmation, nor did he say anything about the stay being non - refundable. 4) When the manager our the hotel called him to try to correct the problem Carlos refused to help. 5) when my wife tried to talk to him when we got to San Juan Carlos was rude, refused to help, & said he was charging our credit card. Then he hung up on my wife. Very shady treatment by this hotel. Use at your own risk FOLLOW UP -- I received the following on Facebook from at this hotel-- Hello John Mulloy, Every clerk that answer the phones answer it the same way. "Thank you for calling Hotel Milano. How can I help you"? The clerk stated several times during the conversation that she was talking with the HOTEL MILANO and not the Marriot. The conversation was pass to another clerk and he to stated that it was the Hotel Milano. Then the conversation was pass to the original clerk that answer the call. After each reservation a confirmation is sent to the e-mail provided by the guest that made it. If the e-mail the guest gave the clerk is incorrect then the e-mail won't get thru. The clerk specifies during the conversation all the detail after filling out the reservation. Name, type of room, etc. Including the type of reservation and she chose the non-refundable. She gave the credit card information and the clerk told her the total amount that was going to be charge to it. If she wanted to cancel the reservation by the hotel policies all cancellation must go thru customer service. They are the only once that can cancel a reservation and give back refund if any. When your wife calls back to the hotel at claim this allegation. She was hysterical and not very cooperative. This conversation was also handling by two clerks and both answer the same way to this review of your statement. She basically harasses the clerk to the phone constantly after they explain the situation and the hotel policies. Att: Richard D. Diaz Martin Hotel Milano Reservations Manager Tel. 787-729-9050 Fax: 787-722-3379 e-mail: milanohotelpr@gmail.com website: www.hotelmilanopr.com I sent the following back (continues to receive poor customer service) Hotel Milano -- INCREDIBLY POOR customer service RESPONSE & untrue. I listened to the original conversation as my wife had it on speaker phone. At no time did you let clerk say Hotel Milano & my wife clearly said she wanted the Hotel Miramar (Marriott Courtyard). So what your clerk said absolutely UNTRUE! If your clerk had said Hotel Milano my wife would have said wrong hotel & ended the conversation. Next --my wife already sent a complaint email the email you provided above & got absolutely no response!!! Furthermore, we NEVER received a confirmation email from your clerk. If he said he sent an confirmation email out he is LIEING! We, while at the Marriott, asked for an original copy of the Confirmation email & he could not supply one; this conversation was witnessed by me & the hotel manager at the Marriott. You accuse an customer of harassment! That is untrue & the manager at the Marriott can confirm that! Calling my wife hysterical is over the top, slanderous & the manager at the Marriott can confirm that my wife was not hysterical and acted professionally. By the way. The manager at the Marriott even had problems with your clerk. We have advised our credit card to block your charges & if you attempt to charge our card we will dispute it! I will also report it to the Police. I believe "Fraud by Deception" is a crime in San Juan. Your rude response will be posted on Travelocity, Yelp, & other social media services. I would think you would have handled this in a professional manner but obviously not!! read more

This hotel's reception doesn't know good customer service. They share a lobby with a restaurant and we came early. The receptionist felt to be overly controlling and rudely told us not to sit on the reclining chairs. Apparently there are two different owners of the hotel and restaurant and whatever their problem with each other I think there shouldn't be any control of the guests where they want to sit to wait regardless where they are going, the restaurant or the hotel. By the way, the lobby was empty. read more

This hotel is very nice. Yes, the rooms are outdated and do not have flat-screen TV's, but if you come to San Juan just to sit in the hotel room, you're better off getting a chain hotel on Condado Beach with the rest of the gringos. The staff at Milano is incredibly friendly. They watched our bags until we were able to check in, called us a cab whenever we needed one, and provided us with advice or tips when we asked. There is a restaurant on the roof of the hotel, but the rooms are separated from that traffic by a locked door (each guest has a key to that door and to their room). You really can't get any better in terms of location and authentic Viejo San Juan. read more

The best thing this hotel has going for it is the location. It's a small, private (non-chain) hotel surrounded by shops and restaurants. The people at the front desk were helpful, too. However, it's HOT (no a/c in the halls?), and the rooms resemble that of a cheap motel: double beds covered with 1970s bedspreads, rooms painted that motel-ish pink/beige, bathrooms that smell like b.o. and that the a/c doesn't reach, old school tv's with about 10 channels... you get the picture. Prices were high, probably couldn't stomach this place more than two nights. read more

We stayed here 3 days total before and after a cruise and enjoyed it. We stayed in two different rooms of the same tier, though they were vastly different. One was dated and the other seemed renovated recently. The signage around the hotel states that they are in the process of renovating their rooms, which can explain the difference in the two rooms we stayed in here. It is a convenient hotel right in the middle of Old San Juan, very near the cruise docks for arrivals but not near the cruise terminal for cruise departures. You can walk to every tourist site in San Juan from this hotel, so again very convenient. The other negative I've had with this hotel is that it they lock up the front of the hotel late in the evening. When we arrived from a red eye flight and went to check in very early in the morning, the front doors were locked and no one was at the front desk. We had to call the hotel, which rang the front desk, until someone walked out from the back room to get us in. Pros: Convenient location to tourist attractions and restaurants Cons: Inconsistent rooms, late night check in can be a hassle read more

I was so appalled with this hotel. I felt like I was in a run down hostel. Never stay here. There are so many other hotels in San Juan. The ceiling was dripping brown stuff, the ceiling was made of those squares that elementary schools had, like white cork board and the floor was linoleum. The moment we walked in the receptionist didn't even look up. Not welcoming at all. Then the smells that were wafting up the stairs were disgusting. It must be coming from a restaurant in the building. UGH. Luckily I had to stay only one night. Trust me don't stay here. read more

I think I'm just repeating what everyone else is saying but you're basically paying for the location and nothing else. The location is great. The hotel not so much. Staff - the front desk guy was nice. Bags - we left our stuff there for the day after we checked out and it was so ghetto- they left all the bags in the lobby because they have no back room and just tied it up with a chain. Rooms - so weird they use an old school key to get onto the floor your room is on and into the room. The door to the floor squeaked loudly and was right outside our room. Very annoying. The room itself was like something from the 1960s (maybe the tv was from the 80s). The whole thing looked a little drabby and there was no window. They had a weird book everywhere that they were trying to get you to read. I didnt open it but it looked like a cult they wanted you to join. Very cheep soap and shampoo in the bathroom and the bathroom looked like a hostel bathroom. I paid the same price for a four star hotel in Washington DC a few weeks ago so I definitely feel that this place is overpriced and really ghetto. Just know that you are only paying for the location. read more

Not sure why there's so many negative reviews. This is a great place for the money. It's a budget hotel (like Motel 6), so don't expect 5 star. But the room was clean, friendly service, and awesome location. You get what you pay for. Would definitely stay here again. read more

Perhaps it's because my wife and I stayed in a "street view" room, but we had no problem with this hotel. The TV was a (small) HD Vizio which had more channels than we needed because, as everyone has said, the location is fantastic. Also, the AC was very, very cold which felt great on hot days. It is what it is; an inexpensive ($120 a night) hotel with a great location. It could use some updating, but everyone is friendly. Yes, they do hold your bags in the lobby as one reviewer mentioned. They're unobtrusive and will hold them on the day you leave so you don't need to lug them around the city. I suggest finding a B&B in the area, or seeing what deals are being run on apartments for the weekend first, as this is probably the best bang for your buck. However, if you're looking to stay in a traditional hotel, this one is fine. read more

This hotel is a worthy consideration given it's location. It's fairly priced for being in the heart of OSJ, but it isn't going to win any awards for decor or amenities. The staff is very nice & helpful, the breakfast is standard continental & only $5.35/person, aka what you'd pay for 1 coffee at Starbucks! The rooftop terrace, however, doesn't provide much of a view. The AC worked well, the wi-fi was spotty. There's a tv w/ satellite cable, vending machines, etc. If you are a light sleeper, this might not be the best choice over a weekend, as I could hear music from the clubs until about 5 AM. Not loud enough to keep me up, but noticeable. We only stayed here 1 night, though if we had stayed longer I wouldn't have been disappointed. For those coming with vehicles - there are 2 parking garages on Calle Recinto Sur. Use the 2nd one! They are right next to each other & not easily discernable to a first-timer (like we were), but there is a major price difference. The first garage is $2.75/hr, 24 hours a day. The 2nd garage is $4 after 6 pm & $2.50/hr from 6 am. We paid over $40 for one night of parking & were not pleased! read more

Nasty rooms! I'm not a 5 star hotel kind of girl, but I do like warm showers and not feeling grossed out when I'm in my room. The location is very outdated and I didn't feel very safe walking around or even in the hotel. There is no one around except for the slightly creepy guys that sit at the front. Forget if you have a problem. The front desk can't do anything but tell you what they can't do. If you do have a problem (such as the spider I found in my room or the air conditioner that didn't work) you have to send an email where they will only address part of your concerns. read more

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I honestly can't figure out why this place doesn't have a 5 star rating. Check in was quick and painless, our room was clean and in order, the hotel itself is located within walking distance of the cruise port and major tourist areas - not to mention restaurants and bars for days. The roof top restaurant was phenomenal - great local dishes and amazing waitstaff and bar tenders. This is a great place to have fun an experience the best of what Puerto Rico has to offer! read more

Hotel Milano is a small local hotel that is right in the middle of the action of oldtown San Juan. The innkeeper is friendly, and the location is great as a base to enjoy the restaurants, sights, and nightlife in the area. Due to its location, the pricing is also higher than some of the option, but the location justifies the price. Upside: Location is great for downtown sighs, restaurants, and nightlife. Downside: Somewhat pricy, older building read more

Older hotel, but don't be discouraged - was clean, very friendly staff & literally in the heart of the city - walking distance to everything - really nice rooftop restaurant is a plus - they even let us do a late checkout & kept our bags until it was time to head to airport - will come back here for sure. read more

The hotel is great for the price and it sits in the most perfect location the heart of old san Juan. Everything is literally walking distance the parking is a few blocks away and it only cost $4 for 24hrs not bad at all. I think I found my go to spot from now on when I venture to the homeland on a quick R&R. read more

We were told to wait for a table, even though there were tables in plain view. We ordered drinks from the bar. Fine. Next we ordered our food. Our drinks ran out and no one ever came back to our table. We had to flag down another server just to get any help. 45-50 minutes later, our food showed up. I noticed that other tables around us had to wait a similar amount of time. Everything was cold. My son's fries were barely even cooked. My rice was dried out. My wife's seafood was cold. Our server was hanging out in other areas of the restaurant on his cell phone. Atmosphere was fine. Would be better though if you could get any service or a drink even. Would not recommend this place unless you are going on the wagon and on a serious diet. read more

Hotel Milano - Hotels Near Me - San Juan, Puerto Rico

This is going to be short and to the point. Location is perfect. Hotel is alright. Employees are super nice. Price is very fair. We only stayed one night since we were waiting for a cruise. Perfect place for one night. read more

Usually I don't care about food service when I'm on vacation but this experience was horrendous. Where is it okay to just get your table drinks and not follow up at any point. Our waitress pulled the whole I'm pretty so I don't have to worry about your table as much routine. I understand when some One is busy and she was not at all. At the end of the meal she asked me why "I was so cranky?" What an asshat. Service far exceeds food to me and this place lacked just that. Plus the mufongo gave my friend the runs. read more

I spent 5 nights at the Milano. The rooms are small but very clean and the bed was very comfortable. I was "upgraded" to a room with windows which you have to stand on a chair to look out of and which overlooked the air conditioning units. However, I still found the windows helpful as they only had a few lights with 25 watt bulbs which I found it very difficult to read by. (I finally went out and purchased a 60 watt to work by. )I found the staff to be somewhat indifferent, the food in the top floor restaurant to be very good and the location of the hotel excellent. On Friday and Saturday nights the music from a nearby nightclub actually vibrated the walls and my bed from 10:30 pm to about 3:30 am. but the music was so incredible I didn't care! All in all, still worth the stay and I would be happy to stay there again. read more

Location, location, location! We stayed at the Hotel Milano two days prior to our cruise on 5/12. You are in the center of EVERYTHING. While the hotel is not a 5 star luxury hotel (it is a smaller, no frills,older hotel), it is the place to stay if you are looking for a clean place to sleep while exploring the city of Old San Juan. Elevator is quirky, but once you know the trick of how it works, it is fine! Centrally located, walking distance to many restaurants and historical sites, it was just what we were looking for. We would rather spend our money on things other than costly hotel rooms than we are only in for a few hours. Staff was friendly and helpful. They have a restaurant on the roof, Punta de Vista which has the best food (mofongo) and drink specials. It is also near the trolley stop that takes you around the city. We also booked directly with the hotel rather than going through "money saving" travel sites, and found the rates comparable. We had all of our confirmations well in advance to avoid any problems. We would not hesitate to stay there again when visiting San Juan. read more

This hotel was a piece of shit!!! No windows horrible customer service. Cleaning staff only cleaned our room twice in a week . We had no windows in our room. The bald guy in the front desk is rude!!! He denied us water. The elevator felt like it was going to break at any moment.The tv was smaller than a computer monitor . No iron or board in the room . Worst part of it all they have bed bugs . Get a air B&B instead . Only pro is bars are nearby & restaurants . Do yourself a favor and stay away !!! read more

Location, Location is wonderful everything at walking distance. This hotel is A classic piece of history. I was here just one night before my cruise and I'm very pleased room 209 was great With a awesome view of Old San Juan. If u like simple over elegant this is the place. I'm big on simple with a great location I'm happy and this it did it for me will defintely return and this place will be my choice thx u so much. read more

A very bare bones hotel, but it got the job done! The room is very plain, tv is teeny tiny and the tv is probably older than me, but you shouldn't be spending much time in the hotel anyway! No on-site parking but there's affordable parking just a few blocks away. Nothing special, but for the price and location, I'd stay here again. read more

I only gave it one star because no stars was not an option. We had just dined at the restaurant on the roof which was a terrible experience but that's another review. After making our way down I asked to use the locked restroom in the lobby . The clerk, a bald male in his 50s said smugly "you should have used the bathroom at the restaurant". Being in the hospitality business myself I would have fired him on the spot. read more

The good thing to say about this hotel is the great location. It is super smelly in the hallways. Room makes you feel very dirty and unclean. Very expensive for what feels like a super 8 motel. Very unfriendly hotel concierge and it felt like it was a chore for him to help us. read more

This review is only for the rooftop restaurant Punta de Vista, not the hotel itself. Our family, a mix of locals and visitors from San Francisco, were enjoying a stroll in Old San Juan on a recent Sunday & popped over to this place for lunch. Wow o wow!! Started with bacalaitos & mixed empanadas with a pitcher of white Sangria. From the beginning we knew we were in for a treat. PR food at its absolute best & fantastic service...Those who posted anything bad DON'T know anything about authentic PR food. Our only regret is we didn't take any pictures. Way way better than Raices which is a tourist trap. read more

The service was amazing but the food and drinks were average. The was a recommendation from someone friend that was in the group. She talked about it for 4 days so we tried it. We have better food since we have been here and a whole lot better drinks. read more

We stayed here 4 nights for the festival SanSe. It's right in old San Juan and close to everything. We didn't stay in the room much being that there was festival going on. Everything was clean and pleasant. Secure building with a desk clerk there 24/7. The hotel is not pricey but at this time of year with the festival gaining in popularity ALL the hotels were expensive. We didn't eat at the rooftop resturaunt felt it was a little pricey. With so much around you to eat the view wasn't worth the cost. Will visit again. If you're looking for something fancy, this is not the place. If your looking for something clean and a decent shower after your day this will work fine. read more

This hotel could be an easy pass if you based it only from the very front. It doesn't stand out very much because of the paint, though the cat sculpture out front is unique. Inside, though, it is classic. Clean, cool, and cheap (if you buy online- moderate if you buy straight up). The rooms are somewhat small, but you'll want to be out walking, eating, swimming, dancing, or any of the hundreds of other things that are within 3 blocks. Though slightly small, the rooms are immaculately clean. The hotel staff are on point. The gentleman at the front desk seemed pretty cool, too, and especially professional. The bathrooms are perfectly sized for 1 person at a time, spotless, and have water pressure fit to power wash a car. The reason I gave it a 4 were the beds - I do not like "soft" beds, and these are bouncy soft. But this is me - if you don't have back issues, then it probably wouldn't matter to you. What double downs the reason to stay here, though, is the amazing rooftop restaurant. Check out the Punto de Vista restaurant. read more

LOVE THIS PLACE! Sweet, quaint, ultra clean and in the middle of it all. This is a positive energy place, and you feel it. This is a good place to stay. I recommend it to you and your mother. Good for all. read more

We needed to change the date for a hotel. I contacted Expedia, and they said that the hotel wanted to do everything by email. They took one week before they finally got back to Expedia, and said they would not let us change the date at all, so they kept our money. Please be aware they will not work with you if you need to change the date at all. Very disappointed. read more

Most of the reviews are on. We stayed here 1 night before our cruise. The location is fabulous. The price is relative to location, I suppose... It was fine for our use. The breakfast the next morning was fine too. If you are looking for luxury, it's not for you, however the hotel by the piers was more than double, so it really comes down to getting what you pay for. I'd stay the again. The staff was great too. read more

Decent hotel in a great location! We stayed here one night before a cruise. We had a 4th floor room on Fortalezza St, and it is noisy from the bars late at night. We were able to sleep, but it might be worse on a lower floor. The hotel is basic and clean enough for most. The staff were great, particularly Jose at breakfast! Breakfast is $5.35 for continental, with a nice rooftop location. I would recommend this hotel, unless you are looking for luxury. read more

A good stay for the budget traveler. Pros: great location in old San Juan. Close to shops & restaurants & sites. Room was clean & comfy but bedside lamp didn't work. Cons: room was tiny with no windows. Bathroom was really tiny. Had to do gymnastics to maneuver into the shower stall. read more