1. Hotel Providence

    1. Hotel Providence

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    Providence, RI

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    Hotel Providence

    3.6 (209 reviews)
    ModerateHotels
    Open 12:00 am - 11:59 pm

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    Heather W.

    Really odd stay: Stayed in suite, w beautiful old furniture. Carpeted and upholstery everywhere; very dark rooms with very dim lamps. Not great for a person allergic, as this place is also pet friendly and there is dander everywhere. Luckily the bathroom was well lit. There is coffee service (but the coffee is cold, oddly, despite their being in vacuum dispensers); there is also snack service (appreciated!); the lobby is beautiful but not peaceful to sit in because the desk people are extremely loud and screaming at the top of their lungs to each other at all times. Upon check in I thought it hilarious that I couldn't understand a word she was saying. (I'm a native English speaker.) There is a vending machine which does not vend, which then eats your money then returns it in quarters. The expensive valet doesn't help with bags. The desk people disappear at night for large amounts of time, so no one is there if you need your key re programmed (they gave us one bent key which only sometimes worked, then blamed us for bending it; the next day neither worked; the replacements didn't work; the desk girl 'blamed' it on the person registering us (which was herself, the same incomprehensible person aforementioned.) The walls are very thin and we were kept up by loud people all night; additionally there is some kind of strobe light shining in through the curtain in the middle of the night, which woke us up. The hair dryer only blows cold air. On the way back home we discovered itchy welts. Now in reading all these, I wonder if we stayed in a bedbug infested room. I wouldn't doubt it, based on all my itching and it being so dark in there. The curtains only opened halfway by design. A note about the area - as someone mentioned, there are homeless people wandering about/loitering the entire time. We chose this place due to it being 'downtown', but on a Sunday, most things are not open. There are few open restaurants/shops, but in the area most spaces are vacant. Check internet listings, as many places are permanently closed. Basically I sat around waiting for most of the day due to this. Additionally most places which ARE open close early for dinner. Other: the wifi worked consistently, but unsecured. The 'Backstage' restaurant staff is friendly; but it closes early as well, despite the signage. Therefore you cannot access the outside courtyard during non -restaurant hours. They have really nice (albeit very very fragrant) soap in a community dispenser. The furniture is beautiful.

    Bed bugs!! Manager Brad was zero help! I stayed at hotel providence on March 3 2025. This experience was my much different than the positive experiences I've become used to in the past with Wyndham properties . I pull up , the valet didn't move from his lean on the valet desk fine. When he say I was staying at the hotel offered zero help carrying bags from car to lobby ( also fine but weird) still tipped him $20. Being a weekend out we went out downtown and then I ended up falling asleep on the couch and not the bed . In the morning when I went to move from the couch to the bed, I was disturbed to find bedbugs all over the mattress and sheets. I immediately gathered all my belongings and went downstairs. I went to go show Manager Brad, the videos of what I just found. He had no interest in going and looking at the issue with me and told me he'll look into it. I literally just found bugs in the bed and he said he was gonna look into it or bring me no help or even an apology I had a $3000 Louis Vuitton duffel on the bed along with all my jackets. I said what is the procedure on making sure these are clean he said he wasn't sure of the procedure on that. So as a general manager, he had no idea how to even rectify a situation. I call back the next day and he said there was nothing in the room, even though he saw the videos that I took seconds before talking to him. He is extremely unprofessional. I will never go back to this property. This is something I've never had to deal with a Wyndham before and I've stayed at this property before I know it very downhill since the last time I stayed there . Beware . They'll openly let their customers stay in rooms with bedbugs and do nothing to help out . On top of that the bathtub was absolutely disgusted, filled with long black hairs when I filled it up with water. It seems like the cleaning and hygiene factor at this hotel has tanked in the past couple of years. I have video and pictures showing the room with bed bugs for anyone who wants to see them . I am praying that I didn't bring them home with me . I wish I could up load the videos here that show them moving

    Scratches from Valet Parking
    Lance D.

    AVOID. I was ready to give this hotel a 4 star review until I looked at my car the next day. We paid $40 for the overnight valet parking and I even tipped the valet an extra $20 upon my arrival. When we left the next morning it was raining so we rushed into the car without giving it a good look over. The next day we noticed these scratches all over our hood (more not pictured). I'd like to believe it wasn't the hotel staff, but either way that means they aren't parking cars in a safe location. This was on top of paying approximately $350 for a one night stay...

    Nice lobby
    Alan B.

    On their website, the Hotel Providence claims they offer European flair and New England charm, and that their hotel is steeped in historic character dating back to the 19th century. This is 100% accurate from my perspective, an old, beautiful and nicely maintained property, with a lovely lobby and wonderful architectural details. They also say that you can "Savor a delicious meal or handcrafted cocktail at Backstage Kitchen & Bar, serving creative New England classics with innovative twists". But according to recent Yelp reviews and my prior experience, this is sadly not the case. They currently have a 2.5-star Yelp rating, as was evident by their nearly empty restaurant and bar the other evening, as we walked past on our way to Red Fin Credo (which was packed). It's unfortunate, as the hotel restaurant is very attractive and offers a wonderful outside patio. The rooms are spacious, with high ceilings, large windows and large bathrooms. The staff is courteous and attentive. They provide complimentary (and quite good) coffee first thing in the morning, in the lobby. And they offer valet parking, which was $30 a day. Note that there is a parking lot directly across the street if you don't want to hassle with a valet, which is $25 a day. The fitness room is in the basement. It is large and well equipped, but of course it is windowless. There is a stairway down from the lobby. They provide treadmills, elliptical, dumbbells, a small Hoist universal and a weight bench. It's fine, certainly adequate. The Hotel Providence is in an excellent location. This is my second visit and I'd be happy to return. Rates are not inexpensive, but you do get an attractive room, comfortable bed, bathrobes, and a beautiful property. One nitpick on this visit was the lack of pillows. This is supposed to be an upscale hotel, but our bed had only three pillows. Two per person should be the minimum for any hotel, especially for the "only AAA Four Diamond luxury boutique hotel in Providence," which is "passionate about providing stellar hospitality."

    Beautiful church with a clock played a beautiful sound during the day.

    If you are looking for something older and boutique this would be it. The best thing for me was the view from my window of a beautiful church and steeple. Food options are limited and not open long enough. Walking distance to other bars and restaurants.

    Pretty clock
    Marie H.

    The gentleman that checked me in at night was super nice. The room was pretty, but the walls are thin. Didn't get any sleep first night, since the person above me kept walking around. They did give me a white noise machine for the following night and offered ear plugs. I can or will sleep with ear plugs. The machine help somewhat, but never got a full good night sleep. Last night getting my car, I found it strange that 2 valet people had been riding in my car together? Why? Both mornings trying to get my car before 6 am was a challenge. This morning I called the front desk starting at 5:30, had to keep calling back for over 20 min. Front desk attendant Jason was nowhere to be found. Barely made it to work on time. Horrible!! Location great, pretty, but not worth what you pay!

    Helena E.

    Recently, I've found myself staying at boutique hotels. Hotel Providence is a beautiful establishment. It's right in the heart of downtown Providence. This area boasts culture, color, and liveliness, which you can see and feel as soon as you hit the streets of Prov. The parking lot across the street from the hotel has beautiful murals - you should definitely check out if you're into that sort of thing. I stayed in a standard room with two queen beds for a business trip. The room was nice, clean, spacious, with a decent view of the city from the 5th floor. The room came with a mini-fridge, safe, desk, ice bucket, coffee/tea maker ironing board, premium channels, pretty decent free WiFi, two white robes, and a matching pair of large slippers. The room did not come equipped with a microwave but you can simply call the front desk and have one delivered to you if you need one. Okay so can we talk about the bathroom? The lighting was excellent. Also, this was one of the first hotels I stayed at that had a digital scale. It also had a magnifying ring light. I fell in love right there. My only gripe about the bathroom is that they don't have shower caps. I feel like that's a very basic bathroom essential. The hotel itself is interesting. I stayed on the 5th floor and the architecture seemed almost maze-like. It would be interesting to know what the building served as prior to becoming a boutique hotel. FYI: There is no free parking in/around the downtown area (someone please correct me if I'm wrong). I think this is a major flaw for the city. Even Washington D.C. has free parking after a certain time, even with all their zoned parking. Valet is $30/night. Everything else is metered. The front desk staff were interesting. Not really rude or friendly. Just there.

    Exploring
    Traci V.

    Staying here was so nice. Staff awesome- room awesome- location awesome- price good. Covid restricts so much but everything was clean and tidy and the staff will even bring happy hour to your room since bar was closed. The weather was frightful but with so many food and drink options in this Arts district I was happy to face the cold winds! Pet friendly so this is a huge plus for us!!! You have to walk up to the college to find some grass for your pet (and bring your tissue for pick up) but the walk is so nice. I wish I could give this place 5 star but it's not THAT fancy;) still pretty nice! We love the history behind the building too!!! We stayed in 304. 2 queens and a pull out sofa.

    Dust connected to door frame.

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    Thanks to a welcoming staff and professional service all around! Eli was very helpful and courteous as well as the parking attendant!

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    Simply the best! Amazing staff, reasonable rest, perfect location. Can't recommend it enough!

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    Page 1 of 6

    Ask the Community - Hotel Providence

    Review Highlights - Hotel Providence

    The staff was so warm and welcoming, and I seriously couldn't have asked for more fun, magical, and authentic weekend.

    Mentioned in 3 reviews

    Read more highlights

    You might also consider

    Hampton Inn & Suites Providence Downtown - Guest room

    Hampton Inn & Suites Providence Downtown

    (93 reviews)

    $$

    DownCity

    We had an exceptional stay at the Hilton in Providence! Providence is truly an extraordinary city…read moreand we fell in love with it. It's so beautiful and historic, but what surprised us most was how welcoming and kind everyone was. We felt right at home. A very special thank you to Jenn, our shuttle bus operator -- she was AMAZING. So friendly, knowledgeable, and professional. She took us everywhere and made getting around so easy and fun. She really made our trip! We packed so much in -- great local eateries, walking around Brown University, wonderful museums, and fantastic vintage shops. But the absolute highlight was the WaterFire event. Absolutely magical and unforgettable. The Hilton was the perfect base for all of it. Clean, comfortable, great service, and ideal location. We can't wait to come back! Thank you Hilton Providence and thank you Jenn!

    Checking in was super easy. I did it through the app and it was easy to come to the desk and pick…read moreup my keys. The only issue I had was that I requested a late check-out and the person working the counter really gave me a hard time about it. I understand that late check-outs aren't guaranteed, but her attitude about it was really off. She kept insisting that I need to speak with her manager to approve it, but she never offered to get the manager. I just gave up and decided to speak with someone else the next day. When I came by the next day, the person working let us have the 2pm check-out and the manager did happen to walk by and said it was not an issue at all. And it turns out the girl from the night before did mark me as a 1pm check-out. Honestly, though, this was still an issue because housekeeping came at 1pm to clean the room... The room itself was a room. Clean and standard to Hampton Inn. The bathroom was good, with a nice shower stall and good water pressure but a low flow toilet. My room was in a separate part of the building with only like 6 rooms on the floor. This was nice when it came to hotel noise. However, the windows are very thin and the complaints about car drag racing all night are not incorrect. The location of this hotel was fantastic, an easy walk to many of the sights in the area. One day we decided to take the shuttle and that was fabulous. This hotel is worth staying at for the shuttle alone.

    Graduate by Hilton Providence

    Graduate by Hilton Providence

    (326 reviews)

    $$

    DownCity

    I must say we had a beautiful stay. I got married and this was my hotel of choice. I stayed two…read moreseparate nights once with my family and then once with my husband, back to back days. So this will help the review. The Thursday night we stayed was my mother and I, she got a junior suite. It had 2 king size beds, a beautiful living room area with a lot of seating and tv, a huge walk in closet and beautiful decor all around. This was a perfect set up for all the girls to get ready for the wedding the next day, it was spacious and made for beautiful pictures. Some areas do need a little cleaning up, and some decor needed a little tweaking but overall the room was magical. We stayed on the 10th floor and overlooked the city, it was a beautiful view. An issue that I ran into was the doors slam HARD. You'll get used to it but it sounds so loud you can hear everyone leaving their rooms if they don't slowly close the door themselves. Also the toilets when you sit they move, kind of feels like they're broken even though they aren't so be mindful of that. And then being that high up be mindful it takes about 5-10 minutes for the shower water to warm up. It does get extremely hot after that waiting period but if you didn't know you'd think there's no hot water. The check in process both times was pretty smooth. When my husband and I checked in for our stay, the lady who checked us in was pushy and kind of rude. I didn't like her very much, an older taller woman. All the younger people were sweet as pie and very helpful. We stayed In a one bed and this was excessively smaller to what I had the night before of course but we worked with it. I think for the price point for this room it didn't match. Yet again we needed the hotel for pictures and the ambience, and it did its job being able to take pictures in the lobby, the grand staircase the balcony area all of those were worth it. But I would never get that room again , it's not worth it. The decor is beautiful don't get me wrong but we had too much stuff from the wedding that room became extremely tight- fast. The elevators are very small, and creepy. But they did their job. The security personnel were great. They did their job, were great to talk to, and very kind. They even helped us navigate places- when we had questions. They became like our friends because we used them a lot since so many of us were in and out to prep for my wedding adventures. All and all I had a great time.

    Long overdue review for my (2) night business stay at this hotel, let's go!…read more- I'm loyal to Hyatt, however- no options in D/T Providence...thus Hilton is my next choice - I've never stayed at a "Graduate" property, and yes they are different! - I like the idea of an older building/hotel that "fell out of favor" and gets renovated (it has character!) - Front desk/service was very good upon check in - Room was upgraded b/c of my status with Hilton (thus a bigger room/suite) - Although the decor of the room clashed AND no way would I ever decorate like that, it had a good vibe - Room was big, clean and comfortable - If/when I were to head to Providence again for business, yes I would stay here again

    Omni Providence Hotel - Omni Providence Hotel

    Omni Providence Hotel

    (324 reviews)

    $$$

    DownCity

    Overall good hotel, especially on the west wing. I stayed here on two different occasions. The…read morefirst time I was on the west wing. It was quiet, spacious, and more updated. Although the sheets were worn with holes in them, I was willing to overlook it because of the room size, view, and bathroom size. The second room on the east wing was smaller in space and size. The chair was in front of the mirror which was oddly placed. It was not as clean either with hair in the bathroom and towels upon arrival. Still, it was a good night's sleep. Just nothing to write home about. Great location though. You're right next to the mall and cvs and right across the street is the bus center and 2 blocks from train station. Front desk is super friendly. I'd give it a 3.5 star honestly.

    Several outlets in my room could not charge my phone. I woke…read moreup in the middle of my first night there to realize that there was a smell coming from the bed, as if it had been soiled and then improperly cleaned. The room had two beds; the other one was fine. Do not disturb signs are not provided. So house keeping is coming whether or not you like it, and if you happen to return to your room while house keeping is there, you will be politely asked to wait while they finish. That's not the fault of the cleaners, it's the company's responsibility to provided DND signs. The was a locked door connecting my room to someone else's, through which I could hear everything. Forget talking, I could hear every footstep, every furniture creek, which means those poor people could hear everything I did. The front desk called me on the hotel room landline while I was packing because they were confused by my scheduled late checkout, and needed me to tell them if I was leaving at 2 or 4. I had to press both ends of the phone cord into the receiver and the phone body, respectively, to hear anything that was said. When i finally managed to hold everything just right to permit a clear channel of communication, like some WWII radioman, I said I was in the middle of packing so I could check out at two, but if they were offering to let me stay til four, I'd gratefully take it. They said no. The conference chairs are medieval metal frames hidden under the illusion of padding. I skipped panels because my body hurt, as did others I spoke with. The attached bar is excellent.

    Hilton Providence

    Hilton Providence

    (201 reviews)

    $$

    DownCity

    Wonderful newly renovated hotel with awesome workers. Our room was basically brand new (could…read morestill smell the names). I know on other sites I was a little skeptical to stay here because of the reviews of it being worn and tattered but they've done a revamp of the whole place (and still are) and what they've done so far is grand. The hostesses at the front counter were so warm and welcoming. The front area is spacious and perfect for talking with friends who visit. Great location not too far walking distance from DT and the train and bus station. Highly recommend.

    Long detailed review. In summary, don't come here. Location great, sure. Service is the worst…read more There is no service. There is no accountability. Please just don't come. Go stay at the Residence Inn across the street! So many more parallel options. AVOID THIS PLACE AT ALL COSTS. The sole admirable trait of this hotel is its location. If that means a lot to you, you have numerous other options in the downtown Providence area. Just do yourself a favor and go to the Mariott down the street. The room itself is fine. Nothing spectacular. Very average. It is after all, a Hilton Garden hotel. I am not expecting anything fancy. Where things start to fall apart is basic services. Firstly, we booked a single room with a king bed. The front desk said that they ran out of king beds so had to put us in a 2 double room. There was no notice. We are traveling with a 14 month old so we requested a crib. The main phone number was not working and I could tell customer service was going to be subpar here. To ensure I get the crib I called twice to confirm before arriving. I called once a month out and one more time about a week before. Upon arrival, front desk had no idea what I was talking about so had to inquire the custodial staff to assist. Eventually they did get us a crib. We got in later in the day and were tired so we just decided to not say anything. We checked in Thursday afternoon. On Friday, we requested a clean/room service early afternoon when we were leaving directly to the service staff who was finishing up the room across the hallway from us. Upon returning 3 hours later, nothing. No service. We requested once again for service Friday afternoon while being gone for 3-4 hours. Again, nothing. Yet alas, we tried again on Saturday morning. We left from about 9:30am to 1:30pm letting the front desk know we would be leaving and nothing. At this point, things were getting desperate. We had an event that night so we left at 3:30, letting the front desk know we had not been serviced in 2 nights so to please ensure they service our room. We arrived tired from our event at 8:30pm and to no one's surprise our room had nothing. Our baby needed to sleep at this point and we couldn't have full housekeeping come. So we requested the bedding and towels so we could just make the beds ourselves. That phone call was about 15 minutes ago. I am waiting for my bedding so I can make my bed right now at the hotel. I grew up broke as hell and I've never made my own bed at the roughest of motels next to the highways. If I knew what I was in for, I wish I had left to go to the Residence Inn across the street. Unless you are specifically tied to the Hilton properties (which really doesn't seem to matter we are a gold Hilton member), I would highly recommend considering a different location for your stay. I'm sure I'll get a response here, "oh we're so sorry for your experience." I've read that many times here. You know what, there is never accountability for any of the poor experiences guests have faced here. If you're the actual general manager of this property, please message me directly.

    Providence Marriott Downtown

    Providence Marriott Downtown

    (245 reviews)

    $$

    Smith Hill

    When I walked in I was greeted by a lady at the front counter. She was kind and explained all the…read moreamenities available to me. The snack corner near the counter is super over priced. I get that there's not much around the hotel but there's no need for egregious pricing. The elevators are clean and you need a room key to use them. That's a good layer of security. Hallways leading up to the room are clean and do not have a musty smell. They smell clean. My room was very clean and had all the amenities I needed. The only part of my room I did not like was the shower. It does not have a door to close. It's a half glass door.

    Stayed here for a work trip, so although I didn't get to choose my lodging, this is not the one I'd…read moreever pick. This hotel is lackluster at best and dated for the typical quality you'd expect from the Marriott brand, basically a Marriott disguised as a 3-star hotel. Other than the fancy lobby areas (which they upkeep to make you think it's high class) the room itself is musky, old and outdated. Vents were dusty, and I found a water bug in my room on arrival, but after a long day of flying and unpacking your bag, no one wants to move rooms. Parking is a steep charge $32 a night for not even covered parking which wraps around the building because several close spots are for preferred club members. Of course no complimentary breakfast is provided (expensive restaurant) but at least they had coffee in the morning. One nice thing was the shuttle service that will take you within a couple miles, and service/drinks at the bar was great. I would not say the location was amazing, as it is downtown but appears a bit away from a prime spot full of bars/restaurants.

    Hotel Providence - hotels - Updated September 2026

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