I am very confused about the bad reviews, because my experience was nothing short of pure…read moreexcellence. My husband and I visited ERC for his 30th birthday, and it exceeded all expectations. This was the most beautiful and relaxing place we have ever been. We got the swim up suite room, and loved it. The resort was so clean and well maintained, the rooms were wonderful, the food was the best we have ever had, the shows/activities at night were so fun, the drinks were delicious, the app was great at navigating the resort, and the pool is kept at the best temperature. The staff was truly the pinnacle of excellence. They made our experience so incredible and much better. Thank you so much Mario for making my husbands birthday so memorable. My only recommendations for guests, is that some of the restaurants have a dress code (my husband hates pants, so we had to buy him a pair at the gift shop), bring sunscreen/sunglasses/wide brim hat/after sun care, and if you get eaten to death my mosquitos bring bug spray. My husband didnt get bit at all, and i got bitten over 40 times. We cant wait to come back!

This place is amazing! We will absolutely be back. Clean, friendly service, anything we asked for…read morethey would do their best to accommodate. Loved the pools, especially the lazy river. All of the restaurants are great, my favorites were Basmati and Spice. The only room for improvement: I wish there were healthier options available by the pools do lunch. The taco truck is great but doesn't open until 4pm.. a little late for lunch. I don't want fries/hotdog/burger/nachos for lunch. The Linux buffet was great, but it would've been nice to have a salad or tacos by the pool. Loved the shows and trivia every night! Can't wait to go back.

My experience here has been positive. This is one of the resort that I've noticed provides really…read moregreat customer service and a true all inclusive resort. Food was surprisingly better than I expected. I stay at the Sunrise, which is the middle (Nizu more budget and Grand is the high end). It was perfect, there were plenty of activities for the little ones and nice shows for the adults. The restaurants consist of several all you can eat and several sit down restaurants. The nicer sit down restaurants, you'll want to reserve in advance and bring some nice cloths. I spent several mornings going to their gym, the coach is super friendly. I took some of their fitness class - kickboxing and physical fitness. The coach does their best to cater towards your physical fitness. I was lucky one morning to be the only person there, so I got a one on one experience, love it! I would definitely go back in the future. Short drive from the airport as well. You should download their app since it gives you all of their information and restaurants, reservations times, etc. Just watch out when you check in and check out, there's some sales folks who will try to hustle you. Just say no thank you. Spend time at the place first, and unless you know you're coming back for sure, just say no thank you.

Ok so Moon Palace is HUGE! I'm fairly new to the all inclusive lifestyle until recently when a few…read moreof my friends have had weddings at these types of resorts. I'm usually more inclined towards an adventurous vacation but there is a time and place for everything. Moon Palace certainly has everything! This resort is only about 10 minutes from the Cancun airport (CUN) and is actually compromised of three properties in one - Nizuc, Sunrise, and The Grand, each with increasing level of "fanciness." You can travel between all three on foot or by golf cart and take advantage of the amenities at each, except The Grand which is wristband access only. Each property has all of the things - swim up bars, restaurants, beach access, lobby bars, night bars and clubs, grab and go food, and more. My friends and I upgraded our standard room to an ocean view room right near the golf cart stop and it was worth it. Getting around the property does take a little coordination and it was nice to have the golf cart stop nearby. The room itself was spacious with a well stocked fridge and hard liquor dispensers but does have a large bath tub in the center of the room which took up a lot of space. I'm not sure who is using these. We got room service almost daily for breakfast and a late night snack and it came quickly and was fairly good quality. The staff were all excellent so definitely do not forget to tip! They of course are gracious for anything that you are willing to offer - pesos and US dollars included. Please, please tip as they all work really hard to make sure that you have everything that you need. I will say that the check in process was a little confusing. When you walk into the lobby at Nizuc, there are several large desks immediately to the left that look like the check in but these are actually the check OUT. Check in desk is actually down a couple of hallways and not well marked. I had to get a bellboy escort me. We also had some issues with our wristbands. Since my party arrived at different times, some of our wristbands got deactivated when the rest of the party arrived. Luckily we were able to help one another out getting into the room and finally got it resolved at the desk. My only real reservation about this resort was the number of young teenagers. Admittedly, we visited during spring break but teenagers they were everywhere! Drinking age is 18 in Mexico but many of them looked like they could be 14 years old drinking at the bars and going to the clubs. Many of them were quite rude too yelling at the poor waitstaff for more drinks, not tipping and not saying thank you.

We arrived at the Royalton Spash in Cancun Mexico on June 10th. Three adults and 2 children 5 & 9…read more From the moment we walked thru the front doors, it was an amazing stay! Checkin was a breeze and we were shown an area to get something to eat and drink right away. Then shown to our rooms. Two large room with 2 queen beds. They were very comfy to sleep in, along with nice pillows and bed covers. Lots of drawer and hanging cloths storage. The bath room had a double sink. Bottled water, body lotion, shampoo, conditioner & body lotion were provided. There was the most powerful hair dryer I had ever used! To the right was a large area with a big frosted door that opened to a huge soaking tub and an over head shower. The bath tub had lots of hot water but the shower only got luke warm. To the left was another frosted door that opened to the toilet.  Each room had a balcony. Large TV. Fridge stocked with a variety of drinks that were refilled every day. There were also a variety of snacks. Each day Enrique or Ivan would check in on us to see if there was anything they could do for us. Before ending their shift, they would again ask. They were great and we loved their service. We ordered room service for one day, as none of us had ever done that before. We put our order in with Enrique and in the morning it was delivered at the time we requested. We made all our dinner reservations thru Enrique or Ivan also. There was one main dining area, The Gourmet Marche' with more food and variety than we could of imagined. From main dishes to salads, breads, desserts, drinks....you wouldn't go hungry! Our little ones especially enjoyed the chocolate fountain where they dipped marshmallows. A variety of resturants, from sushi (the best I have had anywhere!) to steaks. All of the food was amazing. There was an outdoor place called Nibbles where you could again get a nice variety of food for lunch. Two areas where you could get burgers and fries. I think also chicken strips. A place for ice cream and gelato, also desserts. A coffee cafe where you could order speciality drinks. There was also a coffee bar for regular coffee where you could help yourself. And another that had a machine with lattes and other coffees - again helping yourself. Also desserts, bagels etc.  Almost forgot to mention the pizza - it was delicious! They made their dough right there and toppings were added, then baked in a wood fired dome. Lots of birds around but never saw one fly! Outdoors, the pools went on forever. Lots of places to sit or lay out with umbrellas. You could go up to the bars and order a huge variety of drinks or one of the many waiters or waitresses would take your drink orders. Tipping was not required but we did tip them. There was a swim up bar with stools where you sat in the water.  Lots of activities all day long - water volley ball, water exercise. One day there was a foam machine and everyone loved that! Long white balloons were given out and adults and kids were having fun with those. Another day there was a water balloon fight, where groups on either side of the volley ball net. Water balloons were flying as fast as anyone could grab one! After that we all got a pineapple with the top cut off and filled with a watermelon drink. Lemons, limes and other fruit made up faces on each one. There were two lazy rivers. One with large tubes for floating and the 2nd you just floated in. The current in the 2nd one really moved you along. There were plenty of water slides for adults or kids. The littles had 4 slides. They would end up in the water with lots of smiles and giggles. The adult one also had several. You had to carry your 2 or 4 person raft to the top and down you came.  Tho we were right on the beach not many ventured out there. They were having an issue as many other beach areas with the seaweed. Just long rows of it all along the beach and it stinks. Even tho it was always quite breezy we never smelled it up at the pool areas. Every night there was entertainment on the outdoor stage with lots of chairs and room to dance.  We left on the 15th and check out was once again a breeze. We had been given bracelets the 1st day we arrived. They were little oval discs that we worn the entire time. You used them to gain entry to your room. Know this is a long review but there was just so much and all of it was amazing. The staff were friendly, helpful, always saying hello as you passed by. There were little kisoks where you could get info on other services but no one hasseled you. Oh and several nice stores to shop in. Would advise taking water floats if you have little ones, as they ran $15.00 and up. And childrens tylenol.....$48.00 for a 4 oz bottle.  I would highly recommend the Royalton Spash and look forward to visiting some of their other resorts. We came from Oregon USA. Customs going into Mexico and back into the US was a breeze.

Royalton is an excellent All-Inclusive resort for families. I was just at the Hideaway, which is…read morepart of the same property. So my review of the Hideaway pretty much covers the same ground. If you're an adult booked at Hideaway, you have access to the full complex, that side and the family side. Kids, of course, can't go over to Hideaway--which is nice; you can go back and forth between families and semi-loud music and a more quieter atmosphere, in just a short walk. Check out Agave and Taj restaurants; some of my favorite food that I've had at an all-inclusive, to date. I think you'll find the staff is very accommodating and friendly as well. Truthfully I can't say enough good things about Royalton Riviera Cancun; since completing renovations this past December, they've moved up to the top of my list of A-I's to recommend.

Fancy resort not for regular but for corporate events. Expensive and not very clear with their…read morerules. It was free aka company sponsored so I cant complain. Rooms were huge, bathroom was huge, balcony to the bay/sea or jungle. You must take a golf cart to get to the main areas but there are plenty with the drivers. Mosquitos where eating us alive when we went. They sprayed but that's nature.. Food was delicious and while we wanted to try all the restaurants, we were told we could not, then we could but then we could not.. The rumor is that it used to be the presidential home in Cancun. Kosher for those that need that. 100% of the crew members were very polite and accommodating.

The best resort in Cancun has to be Nizuc. The infinity pool is gorgeous. The staff are absolutely…read morewelcoming and friendly. The restaurants are nice their brunch is really tasty. I cant say enough nice things about this place. It's just amazing.

I'ts been almost a month since we enjoyed our stay at Haven and I am STILL wishing I was there…read more 10000000/10, can't recommend anymore. I'm not even sure where to start, but let's go. Check-in was amazing. We upgraded to the Serenity Package so we got a separate lobby check-in area which included a snack bar, a private bar where they were ready to serve us drinks while we waited for our room keys, etc. The workers that got set up with our rooms were fantastic and got us ready to get to our rooms quickly. Upon check-in we gave our bags to the waitstaff and they made sure they were ready in our room once we checked in which was awesome. The resort itself is simply fantastic. There are a ton of restaurants and bars to check out, shows to see on a nightly basis, and just a ton of property to explore in general. Everything was pristine and pleasant. The employees were INSANELY kind here. And it wasn't even seemingly forced - everybody here seemed to enjoy their jobs and they were so attentive, personable, and kind. It made the experience that much more special. The food was actually so good - I saw so many reviews claiming that it wasn't that great but we were pleasantly surprised. Room service menu was so solid (esp after a day full of tequila shots...) and I LOVED that they have a cool little room service cubby where they place your food so you don't even have to answer the door late at night! We absolutely loved the Vista restaurant (Serenity Club only). The shrimp tacos and ribeye tacos were SUPERB. My dad was craving a shrimp ceviche and they only served veggie ceviche, but they got our room info and made sure that they had specially made shrimp ceviche for us the next day. Not only was it DELICIOUS, but they were expecting us and knew exactly that we were the group ready for the shrimp ceviche! The nightclub (Moons Cabaret) is a little on the small side, but it's fun for a quick show/dancing moment before bed. The bar gets a little busy, but that's to be expected. My husband and I also indulged in the spa and absolutely loved our treatment! We did the hydro hot/cold experience and it was fantastic. I'm a baby when it comes to cold water, but it was so refreshing and our spa waiter was amazing and so kind. Highly recommend. ABOVE ALL, the highest of my kudos go to our butler/concierge, Miguel. With the Serenity Club package you're given a butler/concierge that you communicate with via WhatsApp and he helped up with EVERYTHING the entire trip - and even became a friend. He made all of our dinner reservations, replied to all room requests, and even helped me on my quest for my lost glasses (LOL, another story for another time). Miguel made our stay the most seamless experience ever and he was so funny, kind, and caring. I literally can not say enough good things about him. If I found that Miguel took his talents to another resort, I would visit that resort just for him. I highly suggest upgrading to the Serenity package just for the chance of being introduced to him! We were looking forward to this trip for nearly a YEAR and it lived up to every expectation. There are so many things that I left out that I could talk about all day - just know that if you are vacationing here, you will NOT regret it.

Absolutely fantastic time here! Would highly recommend giving this place a try!…read more Restaurants - They have many different restaurants here (some are Serenity Club members only). 24 hour room service as well as a restaurant open around the clock! The food was absolutely delicious no matter where we ate at. Olios was probably our favorite but it was hard to choose. The taco station out by the pool was incredible too. Just simple tacos but the flavor was high quality! Pools - We chose a swim up room because that's the vibe we were going for during this trip. Party pool was really nice (not as crazy as other places we've been to). Their biggest pool is the "quiet" pool and because this resort is so close to the water, the view is incredible! Bars - Drinks are flowing wherever you go! Great pours, creative specialty drinks, and a wide variety of alcohol Service - Top tier! All of our wait staff and bartenders were fantastic. Even the people that turned over our room twice during our stay were very nice and respectful. Rule of thumb for any place you're staying at is be friendly and treat others nice, and you get it back in return x10. A couple bartenders got to know us so well that they would bring us drinks that we frequented that we didn't even ask for! Massage/spa - Probably the most unique and in depth massage/spa experiences we have ever had and will have in our lives. No phones in the spa area so I don't have any pictures. Their website doesn't do the justice. It's worth every penny and the experience from start to finish (while a long one) is absolutely worth it. Book it on a cloudy/rainy day, you won't regret it! Everything here is very walkable. Other resorts can get very big and in the heat, walking is quite the chore. Here, many things are very close to where you're at so walking from one end of the resort to the other isn't very strenuous. Overall, this would be a resort we'd come back to. There's many resorts in Cancun but this one stands out above many others!

Just got back from a four-night stay at Hideaway Royalton. I work in the travel industry, but this…read morewas a personal trip. I'd been to Royalton Riviera Cancun several years ago, but this was my first time there since they completed renovations at the end of last year, and I can happily say that the updated look of the resort is excellent, and the staff among the best of any resort in Mexico. I'm a big buffet fan, and Royalton has one of the largest, most impressive buffets (available for breakfast, lunch, and dinner) that I've ever been to (this was one item I remembered with great clarity from my previous visit, and if anything the buffet is even better now). Staff members Graciela and Angel were particularly helpful. I also checked out Agave, the Mexican restaurant, and the food was superb, as was the service from my waiter, Jorge. And on my last night I hit up Taj Indian Cuisine, with excellent service from waiter Marcelino and hostess Suleman. The appetizer I ordered was so good, I requested a second plate of it. I like the way Royalton proper and the adult side, Hideaway, sit next to one another. It's easy to get between the two, but if you need some quiet and it's too loud by the main pool, you have several other options. I particularly like the small swim-up bar located just around the corner from the louder main pool/swim-up bar. The Hideaway Beach Bar (with excellent bartenders Manuel and Frank) is great for people like me, who enjoy being at the beach but get too much sun very quickly. The lobby bar just inside Royalton is also really cool. Lots of selection, and friendly bartenders like Alberto, Angel, Mateo, and Antonio (I may have spent more than a couple hours at this bar). Alejandro at the Martini Mix bar was also very nice. And Yuriana on the housekeeping staff--I can't say enough good things her and the housekeepers in general. If you want them to, they will do a comprehensive cleaning of your room, including sweeping and mopping the floor, every day. I greatly enjoyed this resort. Their renovations were well done and the staff and food are great. Seaweed is an issue this time of year, in this area, but they've got trucks hauling the stuff away, morning to evening, to clear it up as much as possible. I can recommend this resort without any concerns/reservations.

I just spent a week at the Hideaway Cancun with 26 friends. It was so disappointing. The resort…read moreis so nice and the beach was beautiful. We had good because it a fun group but the quality of the food and alcohol was completely unacceptable. I didn't have one decent cocktail or one decent meal the whole time I was there and I tried almost all of the restaurants. Unfortunately, this group plans to take this trip every year but we are all in agreement that it will never be a Royalton Resort.

This is a beautiful resort with so much to see, and do. Endless activities for the entire family. I…read moreabsolutely love coming here. In the spa, Carmen, the lady who did my facial was amazing. She explained everything, asked me about my concerns, and answered other questions I had about the spa. On another note. Many of the female staff members in the spa, on the women's side were not helpful at all. If they spoke english, they all acted as if they couldn't. Each, and everyone of them would walk away in the middle of you trying to talk to them. I am not exaggerating. No-one in there was helpful, or cared to help. No one gave tours, and no one explained anything when asked a question. It was frustrating, and angering. As much as I wanted to love my experience, I couldn't. The female spa attendant workers ruined what could have been a great experience. However, if you asked a male worker on the men's side, they were bilingual, very outgoing, and helpful. What gives??

The property is huge. For its size, it is fairly well maintained. The main paths are well manicured…read morefor the most part. The activities for kids are numerous. The variety is much appreciated. The pools are nice and the service is great. We went during crazy sargassum so the beach was disappointing. If it wasn't for the seaweed, the beach looked like it had potential. The food here is hit or miss. Many of the portions are on the smaller side so you can order several dishes if you wanted to. If you come during spring break, or any other major peak season I'd imagine, it can get super busy at the restaurants. Many need reservations, which become impossible if you wait too long. We booked whatever time slot was available and just showed up whenever we wanted to eat. The staff was always able to to accommodate us. Luckily, if you don't have reservations, the buffet is pretty good for an all inclusive. Room service is also a great option. They cleaned our room several times a day for some reason, but that was nice since our kids always made a mess throughout the day. The water park is nice. Lots of areas for different age groups. The pool lounge chairs can be difficult to snag during busy season. We were unable to see most of the resort during our 5N there.

Lots of points for being super affordable. The food was pretty good and there were tons of options…read more The rooms were fantastic and the service was very nice. We all agreed it was a small resort and there was a wait for dinner every night. You have to wake up early if you want to get chairs. I also thought there would be more activities. I think I might but get bored if I stayed more than 3 nights. Overall it's a nice option for cheap, quick trip!

Stayed at Secrets that was attached to Breathless but couldn't find it on yelp, so I'm posting…read morehere. Service was slow, they never filled my in room bar, I had to call housekeeping everyday to get my room cleaned. I asked for another bottle of champagne and they told me I had to pay $60 for it....How does that make sense at an all inclusive? Food was horrible and basically went all stay with barely eating. Almost everyone on my group got bad diarrhea. Underwhelmed and basically only a party place. I wouldn't recommend this resort for a nice, relaxing stay. Preferred club was okay, at best. I won't be back.

If you are looking to relax this is the resort for you. Bars close at 11pm Pool DJ shuts down at…read more3pm ( way too early ) . The restaurants were delicious. I would not recommend Butler's service... if you ever had butler service in the Caribbeans there is no comparison. In Mexico they do not do NOTHING for you but text all day , maybe visit you in the pool areas but that's it. Not worth it at ALL. Our Butlers were Norma, Catherine & Enrique ( who we never met) Catherine visited us twice by the pool and Norma was the main texter sweet but none didn't do very much . Some of our favorite ppl was Efrain the bartender love his sense of humor, the Bell Boy Toribio I believe was his name was very helpful, other than that everyone else was nice but nothing really stood out. We stayed in the new building Marriott Diamond Club 4th floor ... gorgeous room but no body mirror, no iron or iron board, nothing to hang your towels on in the bathroom, the shower floor is VERY slippery it really needs a rail to hold on to. Room service took 1 hr the food was cold. Ate at the Joya 2 days and some of that food was cold too. There is an Asian restaurant in the new Diamond building that no one talks about that is delicious. There is also a bar and pool table in that building as well.

Beautiful Resort!!! The food was delicious (a lot of seafood)…read more Angelica was amazing, assisted us with whatever we needed. Made our dinner and activity reservations. Yolat helped behind the scenes as well making our stay comfortable and enjoyable. Mely was a wonderful barista. I loved how she made my drink. Such a bubbly personality. Mariza was so friendly, always greeting us with a happy smile. Our waiters were great - Manolo. Our bartenders and servers as well. Such a wonderful experience. Such great hospitality

I recently stayed at Dreams Sapphire in Cancun (Puerto Morelos), and overall, I'd say it's an okay…read moreall-inclusive--nothing super luxurious, but not bad either. When we first arrived, we booked a swim-out room, which was nice, but the rooms and parts of the resort definitely felt like they could use some updating. My biggest issue was the AC in our original room--it was barely working, and the first night was honestly uncomfortable. The humidity made it feel stuffy, and I had a hard time sleeping. Because of that, we decided to upgrade to the club/villa section on the opposite side of the resort--and that completely changed our experience. That area is much more secluded, quieter, and feels more upscale. We upgraded to a swim-out king room there, and it was beautiful--much newer, cleaner, and overall way more enjoyable. The private rooftop pool and more exclusive vibe made a huge difference for us. The food was actually really good, which was a pleasant surprise--no complaints there at all. Overall, I'd say this resort really depends on the room you book. If we had stayed in the original room, I probably would've rated it around a 3.5-4. But because we upgraded, we ended up having a great time. Tip: If you're considering staying here, I'd definitely recommend booking or upgrading to the club/villa section--it made all the difference for us.

We just wrapped up a four-day stay at Dreams Sapphire, and it was a fantastic trip. First off...the…read moreweather in Cancun this time of year is about as perfect as it gets, which definitely didn't hurt. The staff throughout the resort were incredibly friendly and courteous. Everywhere we went, people were welcoming and helpful, which really added to the overall experience. The rooms were clean and comfortable, and there was no shortage of food and drinks...something was always available no matter the time of day. The ocean did have some seaweed while we were there, but the resort staff clearly worked hard to manage it and keep things as clean as possible. One of the highlights was definitely the pool ...it might be one of the biggest and most fun pools we've experienced in Mexico. Plenty of space, great energy, and just an all-around good time. Overall, a great stay with a fun atmosphere, great service, and everything you need for a relaxing getaway. We'd definitely come back.