Hm, someone else said location is everything and it really is for this hotel. Otherwise, it's a…read moresupposed 4-star with mediocre (sometimes rude) customer service and a lot of not maintained areas including facilities and room. Pros: -location inside San Antonio Center in MV -fairly new I hear Cons -everything else, including: -staff who spread hate on their customers (ex. How many K-cup pods do you need THIS time? since we had no decaf in our room) -unprepared (ex. no spare bedding for sleeper sofa in room) -unkept (ex. cushions lying around pool) -unmaintained (ex. exposed pipe cover is detached from wall) -Bee Kind bath amenities smell like lemon cleaners -room layout is not as shown on the online "3D tours", which I can understand but still disappointing

Stayed here a handful of times for the last 4yrs . Really enjoyed all my stayed. Great location,…read morenice & friendly staff. Nice breakfast restaurant with great menu plus not bad of a bar during HH and evening. It's right next to everything, offices, movie theater, shopping complex plaza, apartments, restaurants strip, park, etc. the rooms are nicely designed and decor. Clean and got everything that you might need. The pool is indoor and not bad at all. The gym has all the machines and weights for the quick workout sweat. Overall, it's a great place with great staffs and a trusted branch name that easily recognized.

UPDATE: management addressed my concerns. Feedback on rooms stand but great service…read more I feel really bad writing this review because the service staff have been kind even when it's late, but a hotel this expensive should not have these issues. I've been up since 3 am and switched rooms twice and am writing this at 5:20 AM when I have to be up for work in an hour. First room's AC didn't work at all and second room lights were flickering constantly even when turned off. This is not just me and you can read other negative reviews to see that this is a trend.

Warning: Saturday night parking is a nightmare if there's a local concert. Event attendees fill the…read moreentire garage, and there is zero street parking nearby. Completely unacceptable for paying guests.

Wait a damn minute. I was so impressed by this hotel. From the moment you pull up, it's an…read moreexperience. The grassy area full of games. The restaurant bleeding out into the grassy area and fire pit. The new and modern feel of the hotel. Love. Then you meet staff and they're so kind. They had tangerines you can basically take freely. The cafe is right there as well. So ideal! And on top of that, the rooms are spacious and so! Clean! Maybe one of the cleanest rooms I've been in tbh. Amazing. I love how big their shower is and that they have a stool you can use. Though I didn't get to use amenities like the fitness center, pool, or free bikes, I would've loved to had I had more time. They all looked really nice. It was such a luxurious stay with a friendly feel. Almost like a mini wellness resort. And perk is it's close to a freeway entrance. Gotta love that. Would definitely recommend and come back.

Finally. An upscale hotel in Silicon Valley that doesn't break the bank. My daughter and I recently…read moredid a little staycation during the hotels five year anniversary. My six-year-old and I spent the weekend there celebrating my birthday. Upon check-in, I discovered that they had upgraded our room to the King corner suite which was a fabulous surprise because the room was exquisite. Very large accommodations. Modern but cozy. We had a lovely sitting room that had lots of light with floor to ceiling windows and the bedroom looked out onto the entrance of the hotel. I booked our stay directly through the hotels website because they offer special packages and pricing. So I went with the luxury package which included two splits of sparkling wine. A nice way to start our stay. I also booked a massage which was easy to add on during the booking process. I opted for a 60 minute Swedish massage and it was exquisite. The bathroom in our accommodations was perfect. The bathtub was situated next to a lovely shower. So my daughter was able to take a little bubble bath while I showered. The hotel seems to be very secure, considering the lobby doors close at about 9 PM I believe. And the only way to access any of the floors via the elevator requires you to use your room key on a scanner pad before you are able to press any of the floors. It definitely gives a sense of security and safety. The pool is quaint, but perfect for a dip and some tanning. In order to place orders with the bar for drinks and food, there are menus where you scan a QR code. I did find it a bit of an issue so I opted to just walk up to the bar to place my orders. The luxury package I booked also included a late checkout for our day of departure. Usual checkout time is 11 AM but the late checkout is at 2 PM which is very nice. However, I unfortunately, had to go to the front desk to have our room keys adjusted to reflect our late departure time. Our room keys were first disabled at noon and then again at 1:30 PM. This was a bit of an inconvenience to be honest. If our stay included a late checkout at 2 PM, our keys should have worked without needing to be re-scanned twice. My only gripe about our stay is their restaurant, Roger. Our first meal there was Friday night when we checked in and it was definitely our last. The restaurant is vast, but luckily it wasn't busy. However, that did not help with the level of service we received. Once our order was taken, we never saw our server again. I assume she clocked out. But unfortunately, our table was not transferred to another server. So after my first glass of Prosecco, I was never offered another drink, and neither was my daughter. Once our food came out from the kitchen, and I noticed that nobody was tending to our table, I had to get up and go to the stand to ask for dessert menus. Besides the terrible service, the food was nothing to write home about. It was actually surprising how un-appetizing it was. Including the dessert, which should've been easy, considering it was just a brownie baked on a chocolate chip cookie. But it was hard like it had been refrigerated because it had been cooked and then stored. Since the server our table had been transferred to was not coming back, I just got up to leave. And I was going to let the people at the stand know our room to charge our meal. Absolutely atrocious. However, when the manager at the check-in desk asked how my stay was and I mentioned the terrible service we had, I noticed that our Friday night meal was completely taken off of our bill. Which I did not expect, but extremely appreciated. A very nice gesture. After our experience at the restaurant, I understood why I was seeing DoorDash drivers show up with meals for guests at the hotel. All in all, I will most definitely be staying at this hotel again. I just won't be frequenting their on-site restaurant.

Stayed here for two nights while moving my college freshman (I'm now officially an empty nester!)…read moreonto Stanford campus, and while the accommodations themselves were quite satisfactory, there was a recurring issue with our room keys failing to work that took away from the overall experience. To be fair, each time we had to go back to the front desk to get one or more of our cards rekeyed, staff was quick to do so. In general, service at the hotel was great, including valet parking charging our Tesla for us. Pro tip: use the app (Hotel Citrine is part of the Marriott Bonvoy program) to make requests and get fast responses - it's very efficient!

Hotel Citrine is a chic, trendy hotel accessible via the Marriott program. It has a tiny pool but…read moresurprising popular with locals looking for an urban getaway, afternoon kids / family fun outing. The pool connects with an indoor/ outdoor dining area - perfect for a drink (a glass of bubbly perhaps) plus a small bite. The bar area also has free Equator (local North Bay beloved coffee) for patrons. The rooms are small but efficiently designed. Modern design with some mid century modern style metal bars, decors, and motifs. Front desk sells glass bottles of Evian water if you want to have something fancy. It is not quite in the Stanford part of Palo Alto but is a quick uber ride or a drive away. Perfect for reunion, campus event or silicon valley tech events. We stopped by for a staycation. Loved it. Beautiful, boutique, well designed, also minimalist, efficient - perfect for a business trip

In the lounge, they have live jazz on Some Fridays 6-8. Tonight they had Terrigal Burn on keyboard…read moreand Tamara Dunn on vocals. The quality of the musicians was great. But the acoustics of the room are terrible, and the sound system provided by the band was sub-par. This is yet another case where the construction skimped on acoustic treatment. Because of the bad acoustics, I don't think I would recommend the jazz nights. If you go, you can either pay $10 for valet parking, or you can park across the street on San Antonio Road and walk over.

Great hotel and very clean. Totally recommend when on a business trip. Rooms have a great layout…read moreand designed nicely. Gym is clean, bar at front is really relaxing, customer service was great and they have a great breakfast. No pool fyi.

Just had one of the best hotel experiences ever at Hotel Strata in Mountain View! It's family-owned…read moreby Mr. Patel and his wonderful family, and you can feel the love and pride in every detail -- from the warm welcome to the spotless rooms and top-notch amenities. Our room had a Toto bidet, heated floors, blackout shades, plush bedding, and even complimentary snacks and drinks -- features that many 5-star hotels don't even offer! Mr. Patel and his team truly went above and beyond to make sure we were comfortable and taken care of the entire stay. If you ever find yourself in the area, skip the chains and stay here. You'll be treated like family. Highly, highly recommend!

I stayed here for a business trip for a team offsite. The accommodations were nice, but what really…read morestood out to me was the customer service. I left a purse in the closet after checking out and flying home (thankfully it was not my primary purse). The minute I got home, I received an email from the staff saying I left my purse there and that they'd be happy to ship it back to me. Before I could respond, the owner sent a second email saying he was going to be in my city the following week visiting his daughter who lives there (turns out we lived 5 min apart) and he'd be happy to bring the purse with him so I didn't have to pay for the shipping cost. If that's not great customer service, I don't know what is!

We stayed here this past weekend for a Stanford football game. The hotel is in really good…read morecondition and is close to a lot of food choices, downtown Mountain View, Stanford University and many businesses. It has underground parking, which is really nice. The staff are absolutely fantastic and a solid free breakfast with good options. The only negative I would identify, and others have mentioned it, is the lack of soundproofing. I walked out of the room and one point and could still hear my wife talking a couple of doors down. Nothing can obviously be done about it at this point, but just be aware that your neighbors can hear you!

Decent. To go down the list of what's important:…read more -Check in was fast and easy - can have a digital card on phone -Room was as expected -Clientile was mostly those on business trips -Has continental breakfast tho very bare bones -Walking distance to many cool restaurants/area Cons: -Crazy high pricing considering the amenities, breakfast, size of room and class of hotel but then again, everything else was also expensive in this area. But yea, decent, not anything special.

Super friendly staff, from front desk to housekeeping. Room was great for our overnight stop,…read morestarting a cross-country road trip. Bed was comfortable, complementary water bottles, strong a/c, everything worked well, and reasonably priced.

My son and I stayed here for a week last month and really enjoyed it. The staff was so nice!! I…read morereally felt like they cared about our happiness and comfort during our stay. The room was clean and comfortable. Even though we were on a main road, it was very quiet and relaxing. The pool was very nice and perfect place to relax on a hot day. I would definitely stay here again.

Overall nice hotel, especially for a longer stay. We were here for approx 45 days. Needed a long…read moreterm place to stay due to some medical needs. Stanford Medical and University is just under 4 miles from hotel. Plenty of places to eat and shop including grocery shopping. Less than 1 mile away. The hotel serves a nice hot breakfast and mixes it up daily. Coffee is pretty good along with a variety of teas. On M-Th evening from 5:30 - 7:30pm the hotel serves Beer & Wine and includes light bites. The selection of light bites is actually really nice. Ranges from Soup & Salad w/ Cheese & crackers with fresh cut up fruit. Other nights included Hot Dogs with Fries or Spaghetti with Garlic Bread. The hotel tries to mix it up and offers variety. We stayed in an Urban Suite which was perfect for our stay and provided a fair amount of room for a large stay. We had a full size refrigerator with 2 burner electric stove and microwave. Had a dishwasher and all the basics, dishes, silverware, pot and pans and things like a cutting board, can opener, large knife and other things. 2 TV's (1 in living area and the other in bedroom area). Plenty of storage and closet space. 3 washers and dryers on the property, nice gym with variety of weights and a pool area along with 2 barbecues. A big shout out to Elizabeth (Front Desk Area). She was very helpful and was one of the main reasons we stayed at this property. Very comfortable place to stay. The staff is very friendly and helpful.

Fairly all-around terrible stay…read more (1) Drinking water is a real problem at this hotel! The room comes with just two bottles of complimentary water. The sundry shop in the lobby has various snacks and drinks, but NO bottled water for sale. (WHY??) The front desk can offer you free room temperature bottled water, but all they have are those tiny 8oz bottles, which are worthless if you're really thirsty. I walked out to buy water in the neighborhood, but there is nothing close. The Chevron station across the street closes early. Even the fitness center had no bottled water, just a water dispenser that offered just a trickle of water. I had to fill a couple glasses of tap water and put it in the fridge to make it palatable. BRING YOUR OWN WATER!! (2) The shower products absolutely suck. After just one shower, my skin and scalp were dry and itchy. BRING YOUR OWN SHOWER PRODUCTS!! (3) I booked and paid in full for my stay in via booking.com. But of course, the hotel double-charged my credit card for the two night stay. So I had to spend time the next morning on the phone hashing that out. CHECK YOUR BILL UPON CHECKING OUT!! They do offer a pretty legit breakfast spread, however. So two stars for that. But there are plenty of better options in Palo Alto.

The front desk man who checked me in took really good care of me and was very kind. His name starts…read morewith an M it's hard to remember but I think it's Mirki forgive me if I'm wrong but his smile and friendliness made my one night stay a very pleasant experience. He had such a kindness about him give that man a raise $$$$!! The valet parking man who also brought my luggage up to my room was kind as well. My room was nice, great bathtub and of course the bed was a dream and I slept better than I had in a month! Next day went to the spa. Clean zen and great tea. Overall 10 stars I will be back!

My friend and I came here around 3pm on a Saturday…read more The property is beautiful. There is a lounge, bar, and restaurant. In the back, there is also outdoor seating. We didn't have lunch and the Quattro Restaurant was closed until 5pm, so we decided to get something to nibble on before dinner at the bar area. We ordered the salami charcuterie board. It was good and we would come back again when the restaurant happens to be open again during dinner service.