Hotel Zico is one of the best hotels I have ever stayed at. The interior is beautiful, extremely clean, and modern. The decor makes you feel like you're on a beautiful cruise ship. The breakfast is also wonderful and fresh. The prices for the experience are unbeatable. We were also treated amazing by Brita, who was working the front desk at the time. She was a breath of fresh air that made us laugh, made us feel welcome, and overall gave impeccable service. We will most definitely be back and recommending to everyone we know! read more

Staying at the Hotel Zico started off with a warm welcome from Brita. She's the reason I'm giving a 5 star review. She is friendly, full of fantastic suggestions and professional. It's a welcome like hers that can make or break a stay along with her attention and prompt assistance. My hats off to Brita!! I will add that the Breakfast room could have had more staff, service wasn't very fluid. This hotel is great for a quick business trip. My room was first floor and opened to a sitting area. read more

Very clean, nice size room, microwave , fridge , Keurig machine a plus. Breakfast was awesome especially the made to order omellete. Donn and Brita, spot on their recommendations. Malika is very helpful when asked about the internet/wifi connection. Esperanza & Laura are very courteous, caring and always keep the breakfast tables clean. The housekeeping team - Mercedes, Margarita & Elena are the best, very detail. Thank you so much for all you do. The place is very accesible to grocery store, restaurants, and has a biking/walking/running path that you can enjoy. Overall, this place is centrally located in the Silicon Valley. read more

Cute little hotel with a nice touch! It feels like Italian vibes which I love. Only a couple minute drive to downtown Mountain View. Staff was friendly and informative. The room was clean and I like the decor and feel that it has for the price. Breakfast was also really good! read more

Had a great check in with Brita! She was lively and very welcoming. She gives an enthusiastic first impression of the hotel. The room's amenities are up to date, comfy bed and way to many TV channels! read more

I had one of the worst experience staying in this hotel. Especially for the price you pay for this place, I think 2 stars is generous. The hotel stinks of some sort of mold and nasty food. The room itself was fine but then the loud highway and the noise from the hallway and room next door kept me all night. Finding hairs in the bathroom bat and on the bed totally grossed me out. I had a nightmare where giant bedbugs crawling all over me. I can't imagine if you stayed in the first floor since my room creaked and squeaked every time I walked and I'm like 100 lbs and I walk like an old people. Wait, I am an old person. That's beside the point! The point is that don't stay here. Especially if you are traveling alone as a woman. This place made me so paranoid, I didn't sleep a wink even though I had a very important meeting the next day. I blocked three doors with chairs and my suitcase and all that. So, you're welcome. BTW, the hotel staffs were just great hence the two stars. read more

A gorgeous entrance and a better than average breakfast buffet (omelet station!), not to mention stellar service at the front desk (shout outs to Brita and Don!) can't make up for the fact that this hotel was apparently built before insulation was invented. Other reviews have mentioned the freeway noise, but that is like a calming white noise compared to the clanging and banging from other rooms heard through the walls. When someone in an adjacent room washes their hands, you hear it. When someone in an adjacent room closes their door, you hear it. And even low/normal volume conversation could be heard through the walls of my room. The rooms are decent enough but literally every night I've been here I've been woken up by hotel noises. read more

My stay was pleasant at Hotel Zico all thanks to Brita! She was so kind and helpful with all of my needs. Because of her, I enjoyed my stay at the hotel! read more

I can not tell you how much I LOVE this place!!! Whether it's for business or pleasure, Hotel Zico is the go to spot in Mountain View! From their amazing and professional front desk Brita, who by the way is super sweet and amazing...their hotel is lovely and super clean! We keep coming back here from LA because we love this place and especially Brita! I love how friendly and considerate she is, not to mention she actually remembers us as guest, and makes the appropriate accommodations. I'm disgusting by that reviewer who left her that erroneous review! I have never seen her drinking on the job, besides coffee, and she is ALWAYS prompt and professional. That person clearly must have been having a bad day and decided to lash out on a super sweet and dedicated lady! Hands down, this place deserves 10 stars! read more

Just read another review that corresponds with my stay and find it to be completely out of line. The lobby featured complimentary wine and cheese for the guests, a nice touch. Britta, who mans the front desk, served but did not partake. The hotel had no oily smell. As for the computer going down, I as a guest caused a blown fuse by plugging in too many things in my room. I was embarrassed but Riccardo, the new manager, played it off. A simple flipping a switch in the fuse box fixed that in seconds. I stay at Zico when I come to Mtn View because of Britta, Don, and all of the other sweet employees. Consider me "the type of people who use this hotel", a satisfied customer! read more

This fun hotel was a perfect place for us during a weekend get away! Centrally locates, the delicious breakfast (free by the way), along with the free wi-fi & parking also made it the perfect choice. Staff was friendly & helpful(Thanks Brita for your suggestions). Looking forward to coming back this summer & sharing the cool, "Instagram worthy" decor and experience! read more

This hotel is awesome! I was greeted by hotel associate, Britta. She was professional and personable. Britta made my visit at Zico very pleasant. Kudos to Britta. The rooms are very clean, updated and zen like. The grounds were lush with plants. There is under parking garage. So much amenities. Yes this is my new go to hotel. read more

The hotel seems like it was smashed into too small a place. If it wasn't for the gentleman at the counter I would have given it only 2 stars. I have stayed in almost every hotel in the area. And he is the finest in the business. The fitness center is in the lobby. The rooms seem like they are from a thrift store. Breakfast is really good. If you want a great breakfast and a cheap room. BINGO read more

Great atmosphere and clean rooms with modern fixtures. Front desk staff, especially Brita, are very friendly and attentive. Lots of amenities provided and hot breakfast daily. Internet service was great. They also have a nice gym. read more

We had a very nice mid week stay here. Rooms were very clean, bed was very comfortable. Hotel is trendy and modern. They have a very nice free breakfast, which we both enjoyed. I didn't have any dealings with any of the staff. I'm only giving it 4 stars because of the freeway noise, though the windows and doors in the room do a good job of keeping a lot of the noise out. read more

Clean, well-equipped, and quiet. Didn't get a chance to partake in the breakfast due to our schedule, but it's nice that it's offered. Underground guest parking (free) was a welcome touch. Only part that was a little annoying was the entrance. It's not easily spotted as you're coming off the main roadway, and if you miss it, it is not easy to get back to. Once you know it's there, however, it's not an issue. read more

This was a great place to stay for multiple reasons. First of all, the location is great. This hotel is a short Uber ride away from the main attractions of food and entertainment of downtown Mountain View. This makes it a very convenient pit stop on the way to an enjoyable evening. The second reason, the cleanliness of this location. The hotel staff does apparent good work. The lobby was festively decorated and clean. The room itself was clean. The underground garage was even being power washed to keep it clean! All in all, a well taken care of environment. The third and final reason was that breakfast was included. This wasn't expected but greatly appreciated. They had a decent sized room with the usual breakfast type foods including cereal, oatmeal, and eggs. This also included an omelet stand where fresh inlets were prepared to your liking. If the occasion should arise I would be happy to stay at this location again in the future. read more

Enjoyed the stay here. Neat theme/decor. The property and room were clean. Bed was comfortable. The balcony was a shared one with the other rooms upstairs, but still cute. The staff was friendly. Parking was easy (right under the property.) And the breakfast selection was great. They have a made to order omelette bar! The only thing that isn't so great is how close the hotel is to the freeway - you can clearly hear the traffic zooming by. Definitely recommend requesting one of the rooms not facing the freeway. read more

Came to Hotel Zico Thursday night as we wanted to be near the hospital for early Friday surgery. Brita at the front desk was very helpful and went out of her way to make sure we had what we needed. Very much appreciated. Comfortable room and bed. read more

This place is really as good as it gets, for the money you spend. I really do not know what other reviewers are talking about with their complaints about the service or the freeway being too loud. I booked this hotel for my girlfriend who was visiting from Seattle for New Years. It was like 70-80 dollars a night. Seriously, the price is great for the kind of room you get. Our heater was a little loud but it worked wonders in this exceptionally cold california winter. There was also free internet which was very convenient. The restroom was small but clean nonetheless. I really liked the faucet. I think some other Yelpers posted a picture of it. BTW the soap and shampoo here smells amazing! GRAPEFRUIT FTW!!!! The breakfast was also really good. Full on buffet style continental breakfast. And whoever said the omelette lady was never at her stand, you are wrong! well at least the day I went. She made some bomb omelette forreal. Don't miss out. To address the freeway sound problem that many other yelpers are experiencing, I really didn't find it that loud at all. I had the room closest to the freeway and didn't have a problem with that at all. It really just sounds like an ambient beach. well thats my opinion. The plus side about being near the freeway is that you are smackdack in the middle of Luckys, Walgreens, Smart and Final, and a friggin IN N OUT. OH please help me god. read more

I stayed here about a dozen times in 2014, and about as many times at similar hotels dispersed throughout the south bay. I spent a few minutes comparison shopping before each visit. Thus, I have a good sense for the options in the $80-$160 price range. Verdict: If you can get a room in the $90-$120 price range (I never paid outside of this range), Zico is guaranteed to be the most comfortable lodging in a 10 mile radius. * The service is consistently excellent. * The rooms are consistently clean, and all appliances work well. * Breakfast is basic but by far the best for the price * The decor is very tasteful and modern, both in the lobby/halls, and the rooms themselves. * The mattresses are comfortable, and the linens/comforter don't feel cheap. * Either the walls are thick, or the folks who stay here are very respectful. Either way, I have never heard a single peep from another occupant while staying here. Overall, it feels like a small, welcoming boutique hotel you wouldn't expect unless you started looking at 1.5X the price and up. Tips: * Check online for best rates. Then call the front desk, and ask what their rate is. Whatever they say, ask if they can go any lower on it. (They will usually lower by an additional $10.) If this quote is still higher than the online quote, they will often match your online quote, to cut out the middleman. * Rooms facing the front of the hotel have patio areas. Rooms facing the back don't. You'd think patio is a plus, but the patio areas are all joined, so anyone can peer into your room at any time. I like sleeping with the window open, so I always ask for a room facing the back. * Rooms closer to the freeway can get noisy. Rooms just a bit further down the hall away from the freeway are notably quieter, so make sure to ask for this. * It's right next to a fairly confusing intersection, so turn on your phone or car navigator and pay attention. Once you find the hotel, it's no trouble to find again. read more

If I could give this hotel 1 star, I would. I chose this hotel because of its free breakfast and hypoallergenic linen option. Unfortunately, none of these things worked in my favor. Here are the cliff notes of my HORRIBLE stay: My room was not hypo-allergenic when I first arrived, like I requested. This made my allergies flare up and I had to to walgreen's at 11PM in my pajamas to get benadryl. It took FOREVER for the night front desk staff to get into contact with the manager. When she finally did, I was told that I would get a different room, so I packed all of my stuff and went to the upstairs waiting area and the TV didn't work. I waited there for 1 hour just to be told that they instead changed my sheets only, and I could return to my room. This means, I waited out in with all of my stuff for nothing. Due to my allergies, I took Benadryl, which made me super drowsy. I ended up sleeping straight through breakfast because I was medicated due to the hotel error. When I was in the shower in the morning, the light kept turning off (I recorded this on video). Upon checkout, I asked the guy at the front desk if I could speak to the manager and he told me he wasn't available and he didn't know where he was. I told him about my problems, and he just apologized and said "since you've already prepaid, I guess you're all done here". I asked him to leave a message for the manager and have him call me. The manager NEVER called. I called the hotel the next day so that I could speak to the manager. Again, nobody knows where he is or can get into contact with him. The front desk lady sends an email to Tushar Patel (who isn't even the manager, I don't know who he is) and he doesn't respond to me either. Then I get this STUPID survey in my email. Why doesn't anyone want to speak with me? This hotel is horrible, the management staff obviously doesn't care about anybody but himself. I am going to contact the Better Business Bureau if I do not get a response by this afternoon because this is RIDICULOUS!!!! read more

There aren't a lot of things I absolutely require in a hotel, but the ability to sleep is one of them. The Hotel Zico violated that simple requirement. This is how they did it: I had a Do Not Disturb sign on my door while I napped. Housekeeping wanted to come in but saw the sign. So they went to the front desk and had them call me to ask if it was OK to come in. Seriously, the woke me up to ask if it was OK to ignore the Do Not Disturb sign. And when I talked to the front desk about this they said that this was the hotel POLICY. Otherwise the Zico is nice enough, with free wifi and an ok breakfast buffet. But if they won't let you sleep when you tell them you want to sleep, why would you ever stay in this hotel? read more

I don't know why this place has such good reviews to be honest. Pros The staff at Hotel Zico are very friendly. They are also approachable to you can ask questions to them and they will try their best to answer your questions The breakfast was good considering the price of the hotel. It wasn't an amazing breakfast though. We had to wait a while to get the omelette since there was a long waitlist of it. Also, they ran out of bacon and hash browns constantly so you may have to wait a while before they refill it. Cons It is difficult to find the hotel since the entrance is in the corner as soon as you enter. Our bathroom was not cleaned properly. There was hair on the bathroom floor that was definitely not mine and the tub, which made me feel uncomfortable to take my shoes off in the whole hotel room. I really wish they would clean the bathroom properly before having guests. The walls are PAPER THIN. I am not a light sleeper, and this usually is not a problem for me, but boy the walls were thin. I could hear everything from the next room and outside as well. If the other room was using water, I could hear that. If the people in the other room was talking, I could hear that too. So even if you are like me-not that sensitive to sound-think twice about this place. The place is not as nice as it is pictured. It is the same, it's just not as bright and not as clean as you think it is. I would probably pay more to stay somewhere nicer than here. Definitely not going to return to this hotel again. read more

This hotel was a very nice get away from home. The atmosphere was breathe taking the colors of the hotel was sooo warming & welcoming.. The housekeepers were nice, the Breakfast crew was nice & the breakfasts was good & tasteful for a hotel.. Some hotels you go the breakfast is uneatable.. The desk clerk *BRITA* is a breath of fresh air, She has an warm hearted spirit, friendly, caring of her guest & very helpful, It was our first time she gave us a lot of information about places to eat & shop.. A beautiful soul person... read more

I really want to give this place five stars, they just don't deserve it in my book. First of all let me start off by saying it is rather challenging finding this hotel. So, when one turn's in off the street. There is the hotel off to the right, hotel Zico is the first hotel. The signage is VERY POOR for this hotel. I actually wound up driving past this hotel to the hotel next door, just be aware of this. Eventually I figured it out, I even mentioned this to the friendly folks working there. They were very accomodating for me. This is a small boutique hotel, I got from booking.com which is awesome. So..I was able to move to a seperate room with two beds. The bathroom sink is a total trip, like a waterfall. The towels are pretty basic. There is bath soap, no shower gel. The rooms are very clean and light. The beds and pillow are extremely comfortable. There is a towel rack in the bathroom. At first when I entered the room ..I thought 'Where is the refrigirator?' Turns out that's in the closet. They have a small, very basic fitness center that I made use of. Normally when I stay somewhere I want to take advantage of the facilities as much as possible. I was able to leave some of my business cards at the front desk, which I greatly appreciated(I drive people). The breakfast the following morning really hit the spot. I had juice, bannana, hot cereal, muffin, and pancakes. All made there fresh for staying at the hotel. Parking is down below the hotel. Then I'd take the elevator to the room. This hotel was inspired by a visit to Greece by the owners of the hotel. read more

Brita!! Love her love the room thank you Brita will ne back because of you!! The room is really cozy and very clean and comfortable. read more

Brita at the front desk was awesome. They were super friendly and overall had a excellent experience. Would definitely stay here again.

Zico is an exceptional value for the price, but you will have to go in accepting a few the drawbacks. I have been consulting in the bay area for about 12 years now and have seen the best and worst of the area and Zico has been one of the best hotels in the area. Take into account that it's only about $80 a night compared to $180-$230 a night for the only other hotels I would consider comparable, it makes it more attractive. In a sentence, Zico is a Greek boutique Spanish revival smack in the middle of techno-mecca. Or in a word, 'eclectic'. It definitely has its funky charms, from the humorous park at your own risk signs in the basement "We're not responsible for spam (either kind) or damage to your vehicle" to the fountains, twin peaks bathrooms and refrigerators in the closet. The rooms are very good. The beds are very comfortable, however the blankets and bedspreads are a bit light. The sink is neat, but sometimes a bear to shut off all the way with the joystick controller.The staff is great. Jim who works the night shift is very friendly and gotten to recognize me by name. Everyone has been very attentive. They sell a few snacks at the lobby and they dont charge ridiculous prices. Breakfast is good and fresh. You have to get creative by yourself making different combinations with the eggs, bacon, sausage hashbrowns, cereal and oatmeal. The omlette bar is a ghost town as many have noted, but if you ask they will happily make an omlette for you. Ask nice, and the ladies will be more than happy to make you over easy eggs (she really makes them to perfection). There is a nice little common area on the second floor so you can watch a game on a nice sized flatscreen or work at 2 computers. The amenities in the room as far as Starbucks coffee, premium shampoos and good working dryers are very nice. Also, they have the best wireless of any of the hotels I have stayed at in the area. Some of the other hotels were just pathetic. I had faster service tethering to my Droid, I feel sorry for the sheep on their iPhones that can't even do that in a jam, but Zico's wireless is a welcome relief, fast, free and consistent. Now for the drawbacks, the most minor are the shower curtains. You would expect that you could take one layer into the shower and leave the other layer out, DONT DO THIS unless you like a flooded bathroom. The inner curtain is for entertainment purposes only, it leaks worse than a swedish website, bring both layers into the shower with you, some of the floors on the lower level room are soft because of this. The next thing I wish they would do is set the $#&*#) clocks in the room. Most of the rooms are set to work with iPhones/iPods, but for the life of me I can't figure out how to adjust then, they are always off by an hour and sometimes they go off at 3 in the morning to most dreaded accordion ranchero music this side of the border. Please - housekeepers, just set the clock, thats all I ask - I hate trying to do the math to figure out Zico Standard Time. Next, the entrance is hard to find and difficult to navigate, You can only enter from the North El Camino. One trick if you are coming south on El Camino, get on the 85 North onramp from El Camino toward San Francisco and IMMEDIATELY get back off at the El Camino south offramp. Its a large cloverleaf exit and saves you a 3/4 mile trek to try to make a u-turn otherwise. When entering the driveway, give your self plenty of prep to navigate the driveway and watch for the occasional pedestrian. Now to the more serious problems. Those nice wooden blinds everyone talks about, they were cut about 2 inches too narrow. If you are a female traveler. I would avoid 1st floor rooms, especially along the common patios (2nd floor too) and request a backside room on the second floor as it is waaaay too easy for someone to sneak a peak into your room. I wish the owners would add some curtains to put over the side edges to not only provide a little better security, but to also block light in the morning. Lastly, the biggest complaint is the noise in the room. It comes from everywhere, the walls and floors are not insulated and you get to hear and participate in just about everything (A few weeks ago, the couple in the room next door was making my bed shake). The rooms on the north back side are the most quiet, but the hardest to get. The rooms on the southside will get the worst combination of freeway noise and traffic noise from El Camino. Note the staff is SUPER attentive to take care of guest noise issues and each room is also provided with free ear plugs and night mask. With the ear plugs, the room is perfect and the voices in my head slowly lull me sleep :-). In all, once your expectations are set, it's a great hotel. reservations on their website are a breeze and the rates for what you get simply can't be beat. I have been a guest a few nights every week for several months and will continue to stay there until I finally move to the bay area in the summ read more

Thanks to Brita for good service checking us in. The room has a modern feel which is very enjoyable.

Great hotel. Stayed here many times. Very comfortable and peaceful. Brita is awesome!

Buyers beware. The hotel is actually negative stars. We checked in the hotel and the entrance is very shabby. It smells and the hotel room was not liveable. The room stinks. We immediately moved out. Then the manager would not refund the charge because of one day cancellation policy bs. Please stay away and don't fall the gamed reviews. read more

Upon arrival the welcoming smile of brita Its our anniversary and not only did she set us up with a great room.,, she even made our dinner reservation and they (eureka restaurant) even took great care of us... thank you for making us feel really special read more

Wonderful staff (Brita especially)!! The rooms are beautiful especially the ones with the patio gives it a more Mediterranean airy feel. Love this hotel!! read more

I was very excited to stay here after looking at the pictures of the hotel. It was very close to my destination and since we travel there often were hoping to find a regular hotel to stay in. The person at the front desk, Richard, was more than helpful on the phone prior to my stay. When I arrived, an elderly gentleman was working the front desk and seemed to be bothered by my presence (I arrived with my brother in tow) until I told him that I actually had a reservation. Later will explain why this might be the case. Upon first glance, loved it! Loved the patio and garden areas you walk through. The lobby was super cute as well. I love the decor. The bedroom upon first glance was great too. Dropped of stuff, ran back out for dinner. Come back later. First time really being in the room. There is a toenail clipping right in the middle of the bathroom floor. I have no idea how that could have been missed. Gross. We decided to sit out on the patio and have a glass of wine - about 5 minutes in to what wasn't even considered loud conversation, the neighbor opened her sliding door and demanded we go inside because our voices were carrying and she couldn't sleep. We did the nice thing and went inside. Well, inside is no better. Nothing I can do about that. The noise of the highway and street didn't bother me at all. I've lived in CA most of my life, I'm used to it. What did bother me was what sounded like bowling coming from above my room. I'm not quite sure what was going on upstairs, but I could hear people, clearly intoxicated, almost word for word, and what sounded like bowling balls rolling across the floor. I never did investigate because I just wanted to get out of there, but maybe indoor bocce ball, shuffleboard, or something like that? There are also random people and couples that go in to the hotel at all hours of the night. Then when I finally retired, I layed down on the bed. So disappointing... either side of the bed was so sunk down that there was no cushion, however the middle of the bed did have a big hump. It was extremely uncomfortable, although the pillows were good. If you are going to take the time and money to upgrade an older hotel like that, infrastructure and things like plumbing should definitely come first. The bathtub filled up mid-calf both days. This leads me to believe either the staff doesn't clean the tub and they don't know about it -or that it has been reported and nobody cares about it. Same for the bathroom sink - looks very pretty - but fills up on a single handwashing or teethbrushing. Disgusting. I have family going next month, told them to go somewhere else. The only thing I really liked about this hotel was the patio, and even then I could barely use it because the neighbors complained. I definitely would NOT recommend this hotel. read more

I arrived at Hotel Zico after booking it on Hotels.com Because of the Social distancing from COVID-19 In every service like Hotels.com 1 of the amenities is Free Breakfast included. Usually I look for this when picking a Hotel. Even though it is a listed perk when I chose and booked the room for 8 days for 4 adults. So I get to the Hotel and the room was smaller especially the Bathroom. The room was not that well cleaned. So Hotels sent me an Email. They wanted me to review. So not feeling great about the little to small a room I picked it apart in my review. Pretty much a negative. I recieved a call, it's the night manager. Her name is Brita She asks me how I like the accommodations ? I knew instantly Brita had read my review on Hotels.com I was honest and summarized what I reported. She listened and suggested a couple other rooms. Brita knows what customer satisfaction means. Happy customers are likely to share their opinions on a business to friends and family. They are also the best kind of advertising. Brita was determined to make me a happy satisfied customer even after a shakey start. She definitely made me think differently about the Hotel. Because she is excellent at providing top level customer service. Her friendly outgoing empathetic demeanor is something that seems rare to see in most customer service/ Hospitality these days Hotel Zico is lucky to have an excellent manager like Brita Doug.I read more

I enjoyed the art and ambiance of the hotel. The rooms were also nicely decorated. With a complementary hot breakfast in the morning and mini fridge and microwave in the room I was able to pamper myself and stay within budget. shout-out to Brita on the check-in staff. she was super accommodating and definitely put her best foot forward to set me up in a room fit for my needs. I will be sure to experience Hotel Zico again. read more

Brita at Hotel Zico is the best! She is so sweet and goes out of her way to help you. The rooms are nice and spacious. It's right next to freeway, but they accommodate you with ear plugs and eye masks. The decor is cute. Stayed for 3 nights and really enjoyed it. read more

Hmm. Don't know why this hotel only got 3 stars so far. I had families coming from Southern Cal. Since last time they stayed at American Inn, and did not like the bathrooms (supposedly smelly), I checked out a couple of places before deciding on Hotel Zico. Actually, I decided on Zico pretty much after I walked in. Love the ambience. Totally have the European Boutique feel. Quiet, too. Even though it's right by 85. Love the whole decor. Not to mentioned the price!!! I found the hotel on orbitz first, but they I booked the rooms on the hotel's own website. it's totally a bargain for what i paid for. Great breakfast, too. Great hospitality. This is my first review on yelp. Since I got such great value, can't resist to spread the word. If you have out-towners coming, this is the place. read more

If I could give 0 stars I would. My friend and I attempted to access our reserved room after spending a whole day moving him into Stanford. We dealt with the general manager who I assume to be EXTREMELY RACIST after our interaction. I have worked in the hospitality industry for years and I have never encountered a more heartless and less hospitable worker, let alone a MANAGER. Here's the situation: my friend who booked the room forgot his license and passport but had scanned copies but he refused them without a physical copy. Which is understandable, we swallowed our pride and went back to my car to add myself to the reservation to use my own ID. When we came back he informed us he had CANCELLED our reservation with no regard whatsoever to our situation. My friend proceeds to become slightly agitated, which is also understandable and Ricardo then calls the cops on my black male friend, and not myself, a white female. This place is a disgrace, I can't believe they would treat any human giving them business with such disrespect. We are currently asking Stanford to remove them from their recommended places to stay as this is inexcusable behavior. Stayed across the parking lot at the extended stay america with no problems and impeccable service. I beg of you to not give this place and its racist manager any business! read more