Excellent customer service every time. I've been a customer since this Wild Birds Unlimited…read morelocation opened years ago, and they have consistently been helpful, knowledgeable, and friendly. They always take the time to answer questions and offer useful advice. I highly recommend them.

I attempted to return an item purchased from another store unfortunately in another city. I was…read moreassured I would be able to do so if I was not able to use the purchase. Oh no no no. As a separate franchise we can tell you to go pound sand... long story short they were not accommodating and worked around not helping me by offering me 20% less than my purchase price because their location sells that item for less (20%?). The out of town location is send me a return label for a full refund. Ownership and management make all the difference. When you charge $50 for a bag of $12 bird seed you ought to be customer friendly!

THEY ARE CLOSED!…read more They lasted a long time. They are not more. I hope whatever they are doing they are OK. They were friends and helpful when I had a fish tank.

Horrible experience they never stay open till the time they say the door says 6 and they will close…read moreat 4 and 5 without notice. I stood outside banging on doors for 20 min and they cut lights while looking at me ! i use to love this store but now I DESPISE THEM! people have jobs and pets and need to get supplies after work and they don't care

The staff was wonderful, especially Piper. She went above and beyond to help me get my Husky mix…read moreinto the dog wash. My dog can be fearful and reactive, but Piper was incredibly patient, calm, and kind throughout the entire process. Her compassion and willingness to help made what could have been a stressful experience so much easier. Outstanding customer service--thank you, Piper, and thank you to the entire team!

I cannot say enough amazing things about this Pet Supplies Plus location. Every time I visit, I'm…read moregreeted and helped right away. I love my dog's scruffy gremlin look but I decided to get her looking prim and proper for the holidays. It was her very first time, and she was trembling. Rosalind took the time to talk me through how she would start slowly with Jackie and follow her lead. She spoke about her like she was a real baby, which instantly made me feel at ease! A few hours later, Rosalind texted me to let me know Jackie did amazing and was ready for pick up. When I arrived, Jackie wasn't shaking at all. she was playful and happy, and I knew she had been treated with so much care. Her haircut was adorable, and she smelled AMAZING thanks to Rosalind's special scent blend! I will always support this location. They truly go above and beyond!

Very cute birds and mice , guinea pigs, and hamsters and big variety of fish and small amount of…read moreturtles. The employees were nice and theirs also a big section of pet home accessories

Friendly customer service. Ive gotten fish here before and they have never been sick. Amazing…read moreselection on fish. They have rocks for aquascaping and even chicken deed that you can buy by the pound instead of a big comercial bag. Great atmosphere.

The pet glider is a hidden gem. I've been in houston since 2007, and thought I knew all of the…read moreexotic pet shops in Houston. I found them 2 weeks ago, and have gotten a glider plus toys and treats from them. Stephanie, in particular was pleasant to deal with. She was knowledgeable about her gliders and helped me find a suitable mate for my other sugar glider. They have a different diet that they feed their gliders here, than other exotic pet shops. They have a specific formula they feed their gliders, that I haven't seen anywhere else and it seems as though the gliders thrive on it! The pet glider is the BEST place to get your glider and glider accessories. Though they are a bit more pricey than the average exotic pet shop, it's still worth it. You get what you pay for.

For anyone attempting to drive to this location, they are not open to the public AT ALL. All orders…read moremust be placed online. They are not open on the weekends as yelp suggests or even their posted sign at the facility. I'm not sure when this started, but I drove almost an hour this morning, only to be turned away. I called ahead of time and didn't get to speak with anyone, but their answering machine indicated that they were open. The last time I stopped by (2 months ago) they were open, but just not allowing people inside (curbside assistance). I was able to get supplies and my get my girls their nail trims. Now it appears they aren't even doing that. I called when I got there, and a young lady came out to let me know all of this. She said that we can only pick up online orders and when we pick up our supplies someone may or may not be able to do nail trims--she wasn't sure. She was very sweet, but I was so confused. There was nothing on the website that indicated this. I understand that these are difficult times, but I just wish I knew before I loaded up my gliders and headed that way. Still a fantastic company, but I felt a little blind-sighted. Yelp literally says that they are open until 6pm today (it is 11am on a Saturday). Clearly that is incorrect. Do yourselves a favor, save your gas and don't drive to this business without actually contacting someone first. And order everything online.

Went there for the first time - a lot of supplies here and I could see that I would have difficulty…read morefinding the particular dog food that I sought - aisles of dog food. It was for a local dog shelter in need. I bought out their supply of this particular food - 3 bags plus a neighbor's bag of another type of dog food. The employee who assisted me to select the dog food then walked me to the checkout counter. After paying, the checkout person then assisted me to my car using a dolly (it was over 100 lbs of dog food). Above and beyond - He offered - I didn't ask for the assistance. Both employees were very helpful. A photo of the dog food delivered to the shelter - not necessarily relevant, but just to let the reader know that I did deliver the contribution.

I made a quick stop in to get some treats for my cat and kitten. Of the pet stores in Houston this…read moredefinitely has the best selection for cats. Caren checked me out and was extremely helpful talking about different treatments. That would be good for fur balls. So far 10/10 I would recommend for food, treat, toy, options for your cats and kittens in your life. Chidi and Jianyu are going to be head over paws with these treats

I wanted to find somewhere close and had same day availability since our usual groomer was booked…read moreup so I called them. Well, that was a GRAVE mistake and I see why they were so happy to get me in asap. First of all, the girl that answered the phone gave me some pricing "based on weight" which I totally understand. I then ask her about the discounts they showed online and she started stuttering as if she didn't really want to give it to me. Her response was "oh um yes, if you were a first time customer then i guess we would give you 10%". You knew I clearly was but moving along. I told them I wanted teddy bear cuts for my 2 mini poodles. She said they might have some matting charges and I said that's fine. I took them up there, the groomer barely examined them or talked to me before proceeding to take my dogs in the back to get started. 5 hours later, I pick them up and my dogs look NOTHING like what I asked for. I wanted to maintain length but they chopped off half on both of their bodies. I wanted a rounded teddy bear face and they SHAVED their faces. I have NEVER went to a groomer where they did something without calling me. If you're not able to do what I asked then I should have been at least notified by phone. NOT when I'm picking them up and the damage is done. On top of that, the ENTIRE cut on BOTH dogs were choppy! Not to mention they charged me $250 WITH the 10% discount. The girl also tried to charge me extra for trimming of the paws and ears. I asked isn't that included in the full groom? She said "oh yeah, let me take that off". THE WORST part?! I asked why the extra $80? She said it was because they had to detangle for an extra 15 minutes. Yes. 15 minutes. I will post the receipt. Lastly, for this price you would think that they would put a bandana or a bow on them. NOPE. They will never touch my dogs again. They do not care about the dogs and you can tell they are here just for the money. I'm sorry but I'm leaving my babies with you, I have to trust that you actually care. I will be posting pics of them AFTER a groom at Happy Snoutz on Sept 16, 2025 and also pictures from today. PLEASE do not waste your money or think because it's in River Oaks that they are quality. They are definitely NOT

Trash experience. Incompotent management and very rude. Grooming service was good, but didn't like…read morethe way the management handled my grievances.