This is my go to hardware store for kerosene (refill my container) and to refill my propane tanks. They're reasonably priced and always friendly. read more

I never leave a review but rn I'm not feeling good and I believe others should know about this store/"manager". I'm not sure if it's the pregnancy that is making me feel so sensitive or that in fact the "manager" Jeff was very rude. I wanted to return and equipment because after buying multiple ones it's always the same THING they stop working after a day or two so we started buying a new brand but he said he cannot accept broken equipment but he said that he could fix it which would take 2-3 weeks and I could sell it somewhere else if I needed the money, I asked to speak with someone else to get another option or response because I didn't want the equipment anymore and he said well I'm the manager and what I'm telling you is the only option you got. I was asking for credit from the store to buy oil because we're not buying any equipments from this store anymore. I DO NOT RECOMMEND THIS STORE. Bad service. El servicio es muy malo, quería regresar un soplador después de 5 días de haberlo comprado de echo es el quinto que se me daña que compro con ellos pero el señor Jeff Mitchell "manager" no tiene compasión fue muy brusco diciendo que no podía tomar cosas quebradas o dañadas que si yo quería me lo reparaba pero que tomaría 3 semanas y que lo vendiera en otro lado pero que no iba a darme crédito o tomarlo para atrás pedí hablar con alguien más para obtener lo que yo buscaba que era agarrar crédito de la tienda por el equipo que estaba devolviendo pero salió con que el era el manager y la única opción que tenía era la que el me estaba dando read more

Over the years the customer service has become worse. They used to be very knowledgeable about their products, but now they're all about the dollar! read more

So our lawn mower broke, so we went into the Duluth branch looking for a replacement part. We didnt know to find the part number ahead of time because we are noobs. The duluth branch found the part number and told us to go to the doraville storw cuz they didn't have it. So we went to the doraville store, but forgot to get the part number from the Duluth store. I approached the counter, thinking the guy can just look it up like the guy did in Duluth. This big white guy didn't even give me 5 seconds of his time. Or take a look at the broken part we brought in . Or offer to help us look it up on the computer. He just said "can't help you if you don't have the part number." I was so shocked at this kind of customer service. As someone who works in service industry, I would never leave a customer stranded with that kind of response. I really wanted to leave a 1 star review but Gerald stepped in and helped us find the part number, explained to us how to put it in, and exchange contact information in case it doesn't work out. Doraville should thank Gerald for getting you guys a 5 stars where I could've just left 1 star for that guy. Gerald did a superb services to us to take the time and help the customers who comes in to ask for help. read more

Salesmen Jeff and Richard are worthless. They need to be out digging ditches instead of selling stuff because it was obvious they didn't wanna sell me something when I'm 3 hours away. If they didn't have the only mower I wanted I would've went elsewhere. When I went to load my new mower it was out of fuel and would not start and I was pretty much called a liar as he said it had fuel. After he got out of his chair and seen it had no fuel some guy comes out with a 1 gallon gas can and put a splash of fuel in the mower. Really about a cup worth. I loaded my mower and got the hell out of there. I won't be back. Get some better salesmen!!!! read more

Love the hardware side. Anything you could ask for with extremely friendly service. The lawn tool side needs some work. Overpriced with VERY unfriendly service. read more

Beware of lawn mower repair service. Took my Honda in because it wouldn't start. Asked to be told if the repair would be over $125. Was over $180 and no one contacted me be fore the repair. Paid and took the mower home. Started once after using starting fuel. Cut small front yard once, haven't been able to start again. Went back several weeks later and talked to the man behind the counter. He said I should have brought it back that their work was good for 30 days. Was afraid to. If it didn't work after $180.00 charge how much more would it cost??? read more

I normally get great service here but when I came in to get a key cut for my car the guy quoted me $40-$50. When I came in with my key he said it would be $75! I usually come here weekly but may look elsewhere as the guy did not even apologize. Don't quote prices if you can't back it up Update. Manager asked that I email him which I did twice yet he never replied or tried to remedy the problem. Poor follow up. I'm done with this place. Don't waste your time. Also most of their prices are incorrect (probably by design) so make sure you check at the register as it's always higher at check out read more

Great place to get hard to find fasteners and good quality lawn power equipment. Higher cost than the big box but I am okay with that due to experience of sales folks on the floor. However, the repair shop is woefully inadequate. Paid $135 to have the carburetor on my Stilhl blower replaced to correct a stumbling problem. For another $265 I could have bought a new blower. Traded it to a friend for tree removal services and it continued to run poorly. He paid to have the coil replaced and it now runs great. Howard's repair shop is more like a part replacement shop than a diagnostic and repair shop. Be forewarned of having your equipment repaired here. read more

Howard Brothers will charge me $45.00 if the Echo Trimmer carburetor is not covered by warranty. It's only 2 cycle engine, which will only take mechanic 10 minutes. Echo sales it with 5 year warranty, but warranty repair shops like this make the warranty useless. I ordered $12.00 replacement carburetor on Amazon. read more

I would not suggest them at all for repairs. I called on Oct 3 and asked if they sharpened lawn mower blades and if they could do it while I was there. They said "yes". I went Oct 4 to have this done, and they said I would have to leave it until Monday......I said, "It will only take 5 minutes" and the guy promptly replied, "that means my service guy will be behind 5 minutes, and we have stuff here since mid-August". WOW. MID-AUGUST. That is embarrassing. Overall, customer no-service!!!!! Find another place to go. read more

The truth is 9 out of 10 times I've gone in there has been a representative to direct me to whatever I needed to go Ace Hardware on Jimmy Carter is also good but at at Howard it is exceptional read more

Provided a simple fix rapidly and get this............at no charge. Just asked me to come back the next time I had a real issue. Definitely built some trust and a return customer. read more

They have just about everything you need in a hardware store but without the hassle of going to HomeDepot or Lowes. Always friendly service and can get my propane tank refilled quickly for my grill! read more

I carried in a small garden tiller for repair. They provided in writing that an estimate was to be provided in 10 days. They called in 14 days and said they had been unable to reach me even though I had no calls or voice mails. They advised that it would require a new carburater and the repair cost would be $175.00 including a tune up. New carb cost is $50.00 for the part. I would have paid another 50 for labor and tune. However, $175.00 was not feasible less than a month before Christmas. I went to retrieve it and was charged $36.00 for an inspection fee and the carburator was disasembled and taped to the unit in a plastic bag. I asked if the $36.00 fee could be applied to the repairs if I brought it back after the Holidays? They apologized and said no that it couldn't. I am quite dissatisfied given that I have purchased lawn blowers, edgers, chansaws and etc. from this retailer and they have my purchases on record. Needless to say, I will find another business for my outdoor equipment needs. In all fairness, they were never rude or disrespectful and they have a good selection of merchandise. read more

the management and staff are always great, they have been apart of my success in running my business for years , they need a raise, because you don"t find good customer service any more, thanks for always being there, mark seagle mgr plant improvement co read more