I think having a negative and rude staff is mandated for all Ace Hardware stores. No difference at…read morethis location. Generally, all we do is walk in, grab what we need, pay, and leave. And yet we get mutters and attitude. I used to think it was because we wore masks, especially during the height of the pandemic, but the attitude still prevalent now. I guess that's the price we pay for convenience.

TLDR: I would strongly recommend not purchasing equipment from this location. This location does…read morenot have the capability to be an authorized Stihl dealer. I expect it's the same with all the high dollar equipment including BGE. I purchased a Stihl RB400 pressure washer in the morning to strip paint off my house, as my old pressure washer wasn't up to the task. I used it for about 20 minutes before all 4 anti vibration mounts sheared off the chassis and the engine and pump fell to the ground. After looking at it, it looks like the mounts were severely over-torqued by Ace during assembly. It was a little frustrating to have that happen to a brand new $850 piece of equipment that's supposed to be top of the line, but whatever, things happen and Stihl has a great warranty right? So I called the store to make a warranty claim, and I was informed they do not have any repair staff on site and would have to ship it to a repair facility. I've owned a lot of Stihl equipment, I've never had an issue with a warranty claim until now. They gave me an estimate of 2 weeks to repair, but since I have a halfway unpainted house now, I told them I just wanted to return it. On the phone they told me no problem and to bring it in. I loaded it up and took it in. When I got there they told me they can't take Stihl returns and I'd have to send it in for repairs. I run all Stihl equipment at my house, and I own a business that runs Stihl equipment in all our crew trucks. I've made plenty of returns and had plenty of warranty claims at other Stihl dealers without ever having a problem. This Ace is either unwilling to help or unable to help, both cases are simply unacceptable. If you'll be purchasing major equipment, purchase somewhere that can stand behind it and make you whole. That's kind of the whole point of paying a premium for Stihl.

I have a cast iron doorbell cover I purchased a number of years ago that the center button broke…read moreand would no longer work. I emailed Fusion asking for parts to repair and I received a brand new complete unit. Thank you, Fusion. That's excellent customer service and you obviously stand behind your products. I'll purchase from Fusion again.

Amazing! Love this place. Anna and the manager were a super huge help in choosing two umbrellas for…read moreour back porch. I was working in a time crunch and they really stepped it up to help in a short period and answered all my questions and then some. Also a great selection of plants and gadgets and cute things to decorate your home and garden. It's like Home Goods and Ace Hardware had a local baby and I'm into it.

Home Depot on Pheromones…read more Comparable prices, friendly staff, lots of higher end hardware store higher end stuff.

Staff is always super helpful, friendly, and patient. This place is constantly saving my ass…read morewhenever working on cars doesn't go as planned. Please don't ever remove the nuts/bolts section in the back of the store because that thing has been a lifesaver on so many occasions. Appreciate yall!

I've shopped at this Ace Hardware location for over 10 years. I've never been treated so rudely…read moreand for no reason that I can tell. You go to Ace Hardware for more personal service, service you do not get at the big box stores. I have a plumbing problem and hoped I could resolve it, even if temporarily, before spending a couple hundred bucks on a plumber. Simple and reasonable, at least to me. I went in the store, showed the part to the guy at the counter, I folliwed him to the plumbing aisle, he did not have the replacement part and recommended a plumber. He said the part could not be repaired and did not want to sell me something that I could not use. He walked away to do something else. It took 5, maybe 6 minutes of his time. Ok, fine. I continued to look hoping for a temporary solution. I went to the counter and asked his opinion. 2 minutes of his time. He instantly became exasperated and impatient. He exhaled and grew increasingly irritated because I asked his opinion. He was rude, and clearly my presence in the store was annoying him. He provided a contact number for a plumber - of course I would never call his contact after my experience with him. I am so disappointed.

Yes, a great selection of high quality products first drew me to Urban Hardware, but it is the…read moreexceptional staff that keeps me coming back. I had an unusual failure of a newly purchased part to a patio heater that Ron, Kimberly, and Lee teamed up to work with the manufacturer to get resolved on my behalf. Their courtesy, and overall we'll do whatever it takes attitude was comforting. And it wasn't just one person - every single person on that staff like Sam and even the gentleman in shipping that helped retrieve a part was exceptional. It's service like this that will make my wife and me life-long customers.

First time at this store I was impressed with their wide selection of products. I was able to find…read moredifferent type of Azaleas. To make it even better, some of there were 40% off.

Great local place, very helpful except returning items, that takes a minute. I haven't compared…read moreprices to Orange and blue and seems like they are comparable. If you're close go, most times there is someone to help you.

I like Home Depot and Lowe's but Ace has a special place in my heart with a hometown feel and way…read morebetter customer service. Another advantage they have is the grilling spices and utilities are top notch.

I believe in yelping the good, the bad and the ugly. In this case, it was horribly bad…read more So because I would be in the Brookhaven area, I went here last week to top off my Propane tank. I had just did a trade-in a couple days earlier at Lowes and used the tank about 30 minutes on low while I sat out back to enjoy a cigar and a glass of bourbon. So since I would do the same on New Years, I wanted to simply top off the tank. The tank was still at least 3/4 full. I carried the tank to the front and the guy told me to leave the tank up front and they would take it back to be filled. While I waited 3 other people came in to fill their tanks. Now, I am used to how the East Point Hardware operates as they allow you to see them fill the tank and then they write down the amount of propane filled and you simply take it to the register and pay and then pull your car up to grab the tank as they do not allow tanks in the store due to it being a fire hazard. When (she) manager brough my tank and receipt it read full price for a full refill. I knew this was impossible as the tank was barely used. I asked her to show me the amount placed in the tank and she simply said it was a full refill. When I told her this was impossible, she stated all of the tanks she received were full refills. I asked again, how could a tank that was 3/4 full need a full refill (price)? She could not even look me in the face when she said this as I knew she was not telling the truth even after questioning this a few times with her. Unfortunately, I bet this has happened to a lot of customers that did not pay attention to their receipt as it looks like this location will charge you for a full refill no matter how much propane is in the tank at the time of receiving for refill. This is truly an unscrupulous way to do business. Not everyone waits until their tanks are completely empty before getting refills. I am not sure if this is the manager's business practice or if she was trained to do it this way. Either way, it's not good!! Overcharging for propane refills I guess is an easy way to additionally get additional profit from customers. I am all for making sure a business makes their profit margins on their products, services etc, but do it ETHICALLY! By the way, the 2 young high school looking guys at the front of the store were very friendly.

Not greeted , never asked if they could help. Came in to spend 1000 bucks on a new grill. Spent…read more15-20 minutes looking at their selection and was never approached by an employee or spoken to by one. While the display is nice, most had no pricing and or model numbers displayed.Oh well, maybe another Ace or Lowe's or Home Depot could use an extra grand$$ in sales today.

Unlike The Home Depot and Lowe's, they have employees that seem to actually want to work…read more Although I go to The Home Depot and Lowe's more frequently, it is only because those two are more conveniently located. I get the easy stuff at those locations. But when I have questions or need help finding the right product, I go to Howard Brothers where the employees make an effort to be knowledgeable of what they sell. Prices are a little higher, but you won't find yourself going back-and-forth exchanging what you purchased the first time making a return and purchasing the 'right' product on multiple trips. The Home Depot and Lowe's have gotten so bad, even the employees tell you to purchase 2 or 3 of something, try them all, keep the one that works, then return the ones that did not work. As far as that goes, I may as well just order stuff off websites which give you equally unhelpful knowledge of what you need. Yep, I'll continue to drive past The Home Depot and Lowe's to get to Howard Brothers when I know I need help or have questions purchasing the correct product the first time.

Called Customer Service to inform them about a friend who needed to grab some screws a few minutes…read morebefore closing. The receiver was very rude and harshly snapped "No!" at the request. My Friend still made the drive and was refused service despite having 2 minutes before closing. If you're looking for quality customer service, this isn't the place.

Service was great, the attendant walked me all the way to the aisle and the items I was looking to…read morepurchase. Variety selection Great value for my shower curtain and curtain rod

Home Depot a big for-profit company in Atlanta is a good place to get household items. It's a place…read morewhere homeowners, renters, and professional contractors can buy tools, building materials, appliances, paint, lawn & garden supplies, hardware, and more--in-store or online. Many stores offer free or low-cost workshops to learn DIY home projects. This location is straightforward to maneuver through. The corporation has been in the Atlanta area since 1978 founded in Marietta, Georgia by Bernard Marcus, Arthur Blank, Ron Brill, and Pat Farrah. This location is busy on weekends. There are always helpful associates to ask if you need help finding anything because of the vast number of products for sale. It's right next to a Target so you can kill two birds with one stone if you need anything from Target. This location is good but busy be mindful of this when driving in the parking lot as vehicles sometimes are not paying attention when driving on close quarters.

Great store in a good location with lots of good merchandise and amazing prices. I gave 4 stars as…read morethe service/attention from associates was subpar. I've only ever been to a harbor freight tools in person once. This time around, I knew exactly what I was looking for as I had seen it online, but I didn't know where to find it in the store. Yes, the sections were labeled, but that didn't help much. I walked around until I eventually came across what I was looking for.

This is my favorite Harbor Freight location in the Atlanta area. The store is always well stocked,…read moreand the employees are always happy to help. Huge shout out to Timo for being the best HF employee I've had the pleasure of meeting. He always makes sure all my coupons are applied, tells me about upcoming sales, and overall provides top notch customer service.