The Ritz-Carlton San Juan, Puerto Rico is currently closed for a major renovation project and is…read moreexpected to reopen in early to mid-2025. The renovation, which includes over $150 million in upgrades, is transforming the property into a "reimagined" resort according to News is My Business.

Solo fui al SPA…read more Desde que entras la experiencia empieza, el portero es muy cuidadoso con que persona entrar al sitio. Yo tenía una experiencia de masaje en la casa del árbol, ME ENCANTÓ ! Literalmente estuve desnuda en medio de la naturaleza en una casa en medio de los árboles muy privada pero con mucho por explorar, el masaje y experia de crear tu propio ingredientes es una locura. Al final de mi experiencia y de disfrutar de las actividades cómo la piscina y zona de descanso, la recepción nos regala un hermosa carta con unos brazaletes (que aún conservo). Fue espectacular gracias a todos por hacer mi experiencia tan linda. Era mi luna de miel y si me la gocé Desearía volver pero gastar $2.200USD no me lo permito ...

Love a hotel and casino combo! We wondered in here while…read morewalking from the airport towards the port (no, we didn't walk the whole trip to the port). We saw the word casino and knew we had to check it out. The lobby was pretty nice, with a similar set up to the Gaylord in Orlando. It's a huge open space with plants and a koi pond in the lobby. They also had a nice craft market in the lobby featuring local vendors with baked goods, clothing and jewelry. If we weren't on a mission to get to the port, we could easily spend the day here!

Okay for a night, extended stay might be rough…read more Came here as our rest stop before jumping on a boat for the southern Caribbean. Ground floor is lively, with a 4-way intersection in the middle of a manmade grotto and a handful of shops and stops along the outskirts. There's a lovely pool area in the back, and the casino is not too crazy when it's open. The room we stayed in was a little worn, weirdly humid and slightly damp smelling. The linens were clean and the amenities worked, but the room definitely showed its age. View from the window was of a lot of buildings, so not much to look at. Front end staff were friendly. Public spaces were clean, and the gym was small but good enough for a hotel gym area. Breakfast is a quarter of the ground floor. Plenty of seating, lots of options. Food was okay, a step above other hotels but still a low bar to clear. All the breakfast basics with omelette options. It's a perfectly fine stop if you're planning on going someplace else the next day. If you had to spend a lot of time here, I'm sure the issues would mount exponentially. Given its location to the cruise ports and airport, it's good enough. For travelers, Make sure to check which pier to go to if you're cruising. This hotel doesn't offer shuttle service and there's two ports on that side. If you get off at the wrong one, it will be a 1.5 mile trek to the other.

Worst Hotel Experience - Misleading Photos & Unprofessional Management…read more We recently stayed at TRYP by Wyndham in San Juan, Puerto Rico, and it was without a doubt the worst hotel experience we've ever had. We had booked this stay to celebrate a special occasion--our anniversary--and were extremely disappointed from the moment we arrived. To be clear, this review is not a reflection of the front desk reception staff, who were courteous and doing their job. However, the property itself was nothing like the photos advertised on Expedia. The exterior of the hotel was run down and immediately gave off an unwelcoming, neglected impression. Despite our initial concerns, we tried to keep an open mind and proceeded to park our rental car and check in. The experience quickly went downhill from there. As soon as we stepped into the elevator, it was clear that cleanliness was not a priority. The floors were dirty, the walls had visible smudges, and it was obvious the area had not been properly cleaned or maintained. We hoped things would improve once we got to our room--but it only got worse. The hallway leading to our room had a strong, unpleasant odor--like mildew or damp laundry left out for too long. When we entered our room, we were absolutely appalled. The shower was filthy, with so much buildup on the glass door that you could barely see through it. The tiles were broken, the caulking was cracked and discolored, and there was an accumulation of grime in the corners that made it clear the bathroom hadn't been properly cleaned in years. We were in the room for less than two minutes before deciding we could not stay there. We immediately returned to the front desk to ask for a refund, completely disgusted by the conditions. That's when things took an even worse turn. We were told a manager named Juan would assist us. Unfortunately, Juan was completely unhelpful and unprofessional. He brought us to see an "upgraded" room with an ocean view, which was just as bad--scratched-up mini fridge, dirty nightstand with old drink residue, and no real improvement in cleanliness or quality. When we told him we still weren't comfortable and offered to pay for one night if they released the rest of the reservation, Juan became difficult and dismissive. He refused to let us speak to a manager named Griselda, despite multiple requests. He insisted he was the only one in charge and claimed the reservation couldn't be refunded because of Expedia's policies--even though Expedia told us it was refundable. We were only able to resolve the issue after offering Juan $100 in cash--at which point he finally agreed to release the reservation and process the refund. Ironically, we witnessed him smoking cigarettes while on duty, which tells you everything you need to know about the level of professionalism at this property. We left and walked one minute down the street to Royal Sonesta, which was a true 5-star experience and exactly the kind of place that matched our expectations for a special celebration. TRYP by Wyndham San Juan is a complete misrepresentation of what is advertised online. It is dirty, outdated, and poorly managed. Juan, in particular, has no business working in hospitality--his behavior was sketchy at best, and I will be disputing the charge with my bank, as I have video proof of him confirming the refund. Avoid this place at all costs. Spend your money somewhere you'll be treated with respect and provided with a clean, safe place to stay.

Not many people write about three star hotels. First of all, they aren't exciting, not at all as a…read morematter of fact. Secondly, they are generally not bad enough to write an intriguing story about finding a dead rodent in the bed. Thus, they fall into the general category of: it's there, there is nothing to say about it. As the first time visiting this particular brand segment of Wyndham, it was a rather pleasant surprise. While the roof above the car pull-up area may have been leaking, there was a gentleman opening the door. The lobby interior is solid, in some elements beautiful for its star level. Front desk was to the point, without too much friendliness or rudeness. The room was decently sized and while no upgrade was provided despite status, it had extremely comfortable feather pillows. All elements of the room were clean and WiFi worked flawlessly. The room is quite nice design wise for a property of this caliber also. As a whole, this Tryp by Wyndham property is best compared to an Aloft or a Hyatt Place. It gives a good night's rest and is a solid representation of what a 3 star hotel should be.

An Absolute Gem in San Juan - Wish We Had More Time!…read more We stayed at the Fairmont for one night after disembarking from our cruise, and our only regret is that we didn't book a longer stay. From the moment you walk in, the entryway takes your breath away with a massive chandelier made of thousands of pounds of crystal--it's easily one of the nicest hotels I've ever visited. ​The amenities are endless. Whether you're looking for a casino, multiple high-end restaurants, or lively clubs and bars, everything is right on-site. We spent a good amount of time at the pool deck, which was amazing. The pools are intricate and beautiful, featuring plenty of seating and convenient swim-up bars. We also loved the easy access to the beach, which was notably clean and very peaceful. ​As for the room, it was massive and spotless. The king-size mattress was incredibly comfortable, making for a perfect night's sleep. We are already planning our next trip to Puerto Rico specifically to spend more time here!

A really wonderful experience we had here. It had the basics we like in our beach vacations-…read morewonderful beach location (a walkable beach!) with plenty of lounges and umbrellas. A fish and chips lunch available. Morning coffee ( Starbucks or indie) a quick walk away. Beautiful lobby area. Chill pool vibes, too. We were in the banyan bungalows- comfy and quiet- but still close to the ocean. We will be back.

Had an amazing few days here! Adriana was super welcoming from the moment I walked in and from that…read morepoint on, the rest of the staff Aracelis, Zoe, Pedro, Bienvenida and the manager, Xiomara, made the stay super relaxing. The coffee at Dulcesalado right next door is soo good and the lounge area in the back is perfect. They also have a small kitchen if you want to make teas or warm up food (which I definitely did). Loved this place and I'll be back!

Loved the location, right by the beach and close to a bunch of great spots in San Juan. The staff…read morewas super friendly, and everything was really clean, which I appreciated. Having onsite parking was a big plus too. Only downsides: no microwave in the room (which was a bummer for all my leftover food), and it got a little noisy at night since my room was near the courtyard. Overall though, I had a good stay and would come back!

We loved everything about the Dream Inn, the perfect getaway home base for our two weeks in Puerto…read moreRico. A peaceful hangout (especially the roof deck), walkably close to the beach and to great restaurants, and most importantly, every single person serving at the hotel made us feel at home. I cannot speak highly enough of the level of service Gautam, Nimu, and especially Jorge put into researching the area to have recommendations always at the ready for us for excursions, restaurants, holiday hours, and even including all the hotel guests in ringing in the new year with their extended family from the rooftop, where we could see a myriad of fireworks displays all over San Juan. We loved it and would stay there again in a heartbeat. (FYI we booked our room at the Dream Inn via AirBnB; it looks like some of their rooms are listed there by the owners of the boutique hotel, and others are available directly through their website.)

Staff was super friendly, great location near by some great cafes and a close walk to the beach…read more Thank you for helping us have an amazing stay:)

Three-star quality at five-star prices…read more Be sure to read the fine print when making a reservation. This hotel runs a "20% hotel tariff" scam that gets tacked onto the bill. The only logical explanation is that this policy makes the room prices appear to cost about $200 a night less than the real charges. Otherwise, why not just raise the advertised price by 20%? There is no doubt the property is in a gorgeous location, sitting directly on the ocean. The buildings are in good condition and the staff is courteous. But, I experienced several shortfalls compared to my expectations for this price point. The suites are provided a "butler," but the available hours are 10am to 6pm. The service would be more accurately described as a concierge. Bringing coffee in the morning is not on the list of duties, nor assisting with unpacking or packing or other typical butler activities. Sending out laundry the day before my departure, I asked to have it folded so it would be easier to pack. Everything came back on hangers. My room did not receive turn-down service and fresh towels during the third night of my stay. I asked to have a car booked to the airport from the hotel. The butler got it backwards and booked it from the airport to the hotel. Good thing that I took a close look at the confirmation and noticed the routing was backwards. The breakfast restaurant, Ola, is extremely crowded in the morning with a 30 to 60 minute wait being typical in my experience. The front of the property is in a skeevy neighborhood so walking somewhere else for breakfast isn't a realistic option. It's not bad, but also not a top tier. property.

Sooo my stay at Condado Vanderbilt Hotel was great from start to finish. Check-in was quick and…read moreeasy, and my room was spotless. The spa was absolutely beautiful, and the spa staff truly made the whole day feel like an experience, not just a service. Poolside, the staff were super helpful and accommodating, which made relaxing even easier. Breakfast at Ola Ocean Front Bistro was fresh, light, and so refreshing. Overall, it was a wonderful stay and the perfect getaway. I'd definitely return!

Truly enjoyed my stay here! We arrived earlier than the 4 pm check in time and had no…read morecomplications. We booked our stay through Delta Vacations and this hotel was a quick and inexpensive uber from the airport. Uber/Lyft were super easy to use to and from the hotel. Staff was friendly from the valet to front desk managers to the cleaning staff. The rooms were clean, pool was a nice vibe with no kiddos, food & beverage service at the beach came in handy and we enjoyed being able to cross the street to a beach umbrella, chairs and a table. I would definitely recommend for a relaxing solo or couples trip. The rooftop restaurant was also good for a quick and scenic breakfast. Hotel was also walking distance to a supermarket, a convenience store and a Walgreens

I absolutely loved my time at Aire de Olive. The beef empanadas were divine. The drinks were good…read moreand the service was good. They decorated my room for my birthday. It was an extremely nice touch. We also had a great time at the beach. I will definitely be back.

I visited July 23rd through 26th. I got there immediately told that I didn't cancel a second room I…read morebooked. I talked to reservation her name was Alejandra Rosa. The receptionist was extremely rude and didn't want to get Ms Rosa. My name and email address was wrong. Finally Ms. Rosa come out and was saying I was a liar that I never talked to her. I had her number in my phone 4 times her direct number. She still was saying it wasn't her and trying to charge me for the second room I was not using. This took 3 days to finally get resolved. I didn't like I had to interrupt my trip the get this issue straight.

Beautiful but expensive Pros- Beautiful hotel on the beach…read moreand nice pools. Clean rooms and comfortable beds. Cons- Very expensive plus they charge a surprise daily resort fee per day per room and they charge a daily fee for parking!