Above and Beyond - Truly Exceptional Service…read more A couple of days ago, my truck's clutch gave out while I was driving from Seattle to Boise for an urgent family matter. I was stranded on the highway and really in a pickle -- but calling Ruggles Auto Repair turned everything around. From the very first call, they treated me like family. They offered to drive me after hours to a nearby town just so I could rent a car and make it to where I needed to be. The next day, they worked tirelessly--well past closing time--to replace the clutch and get me safely back on the road. They even brought me lunch while I was waiting in the lobby. Who does that anymore? Their kindness, honesty, and dedication are something you just don't see often these days. If you ever need car repairs and want to be treated with genuine care and respect, Ruggles Auto Repair is the place to go. They turned a stressful breakdown into a reminder that there are still great people and great businesses out there.

So thankful for everyone at Ruggles Auto Repair! Today they arranged a tow from my home and…read morecompleted the repair while I was at work--something that would've been a major headache anywhere else. One of the biggest frustrations I've had with car maintenance is finding service that works around a full-time schedule. Ruggles consistently finds ways to make things easier, and that flexibility is a game-changer. Now, I know this might sound like a biased review--my mom, Deana, is the warm, welcoming face you'll see at the front desk. But hear me out: I've watched time and time again as everyday customers receive the same care and attention I do. Whether it's Victor going the extra mile or the team doing what they can to accommodate real-life schedules, they treat people with genuine care. That's not family favoritism--it's just who they are. If you happen to wait for your service, you'll find comfy chairs (dangerously good for an accidental nap) and a welcoming, down-to-earth shop atmosphere. My whole family and I happily recommend Ruggles Auto Repair. Thanks again, you guys. You really make a stressful process feel easy.

We were planning to take a trip out of town and as we were loading up the vehicle, we noticed that…read morethe tire was completely flat. I panicked but quickly tried to problems solve. I checked Yelp for assistance and called Les Schwab, but they were closed. This was my second call, and they answered right away. The person who answered gave us an estimate of about 45 minutes and $80 for a tire repair. The price can vary so don't lock in on that rate. The best thing was that they arrive to the house and quickly repaired the tire within the 45 minutes and we were back on track for our trip. Grateful for the fast and friendly service. Would recommend this service again.

Great Prices and Service! I bought 4 New on my other car last year. Happy customer here! if you…read morewant the best deal in Yakima Valley hit them up.

In a world where customer service is basically non existent, these guys are OUTSTANDING…read more I am a lineman, I need my truck. I expected to wait a half day to get new Michelins, but the entire crew got me in and out in an hour or less. Very friendly, helpful and kick ass on doing stuff right. Les Schwab was SUPPOSED to do this order, but 2 stores dropped the ball and offered ZERO help trying to get the situation fixed. Shop local....... Shop tire Center. And be thankful when you find great service.

This tire shop took extra time to double check my tires and breaks before a long road trip. They…read morewere professional, courteous and efficient. Thank you for taking the time to help me!

Giving false info to customers, saying transmission need replacing instead of fixing what you took…read moreit in for egr valve , bad business practice...

Had my truck towed in not knowing what was up, I'm not from the area but Jeff treated me like I've…read morebeen a customer of theirs for years....Come to find out my engine was siezed and will require a swap out, Jeff gave me options and a beyond reasonable repair ESTIMATE of 3500 installed.....This guy knows his stuff and has a great team of guys working for him. I headed home and he didn't waste any time assuring me it was OK to leave my truck at his shop until we come up with a game plan.....Thanks Jeff and the A+ team at Rads....You guys rock

AAA recommended their services to get my wife's car back home from Ellensburg (to Bremerton) and…read morewhat an outstanding experience this was!!! Definitely recommending for your towing needs - car placed in our driveway after the car broke down on the way to my son's wedding!!!! Would definitely recommend to anyone needing towing on the east side of the Cascades!!!!

Kudos to Mike a good man that saved us!!!…read more There's a gentleman by the name of Mike that was our lifesaver! As another company never showed up and never let us know they weren't coming. I flagged this gentleman down late in the evening ( those started early inn there day) Mike had a truck with him that wasn't able to tell our vehicle ( it was for trailers/ semi etc) He went down to a shop an hour out of the way and came back an additional hour drive picked up our car and told it home to safety which was an additional hour to hook up, driver drop and head back to shop. Come to find out that the other tow company had denied the call and nobody informed us so we were sitting there just waiting and probably would have been there all night if Mike hadn't driven by and stopped do to my frantic waving of arms. ** Thank you Mike!!! sorry for the late evening I don't even have the words to express how grateful we were for you and your kindness to the stop Thank you is not even enough say. May God bless you and your family for all you do for others!

Excellent customer service and great communication. We trust our big and small jobs to Greene's…read morePoint S. So glad we have them locally!

I will never again return to this shop. I purchased, balanced and aligned tires for my truck here…read more I was told to return if it bounced or shook at all. It did, so we returned to have them checked and rebalanced today. I was told today that they were balanced as best as possible and that my rims were bent. We leave and the truck is shaking worse than ever and can't even get it up to freeway speed without the WHOLE truck shaking. Long story short, stopped in at Les Schwab on the way home who told me Point S overloaded the weight on my tires and my rims weren't even slightly bent. Thanks for your laziness and/or incompetency Point S. 2 stars only because I'm still irritated, but we called Point S and spoke to the manager who was upset and disappointed by our complaint and said he'd take care of straightening out his employees and was willing to reimburse me for the fix at Schwab's.

We were in town to see our son play baseball games with the Pippins and needed to get our air…read moreconditioner looked at in our Jeep. After talking g with the counter man who was wonderful, I scheduled service for the next morning. I took the car in, met with the same man, the car was finished in the timeframe that he said and the price was the estimate that had been given! Thank you!

Always honest and helpful. Careful review and assessment of vehicle to diagnose the problem and a…read morerealistic estimate of the cost. Technician was great at keeping us updated on the status of repairs and any changes to cost. Shadow provides exceptional customer service

Randy is the best! If you want honest, fair price car repair or maintenance service, go here!…read more He prioritizes what you need to fix now or wait on. If he can't fix it, his referrals are spot on!

Randy is so personable and trustworthy. I feel very confident that he is giving me what I only need…read moredone and with a fair price.