My husband I were on our way to Oregon after vacationing in Montana. Just past Toppenish WA and out…read morein the middle of nowhere our truck with camper broke down. It was 8 p.m. and we had no cell service. A kind stranger stopped and let us use his phone so we could contact our roadside assistance. It took quite a while as apparently there were several emergencies that night. When Tyler (our tow truck driver) finally came, he very efficiently got us all hooked up. It took some time as he had to drop the driveline. We rolled into Toppenish about 1:30 a.m. exhausted but when he went to the address our insurance company gave him, it was an empty parking lot. Toppenish is not the safest town to be in, especially at night so Tyler called his boss, Cody and asked if he could bring us to the tow yard in Granger for the night until we could arrange for repairs the next day. We stayed over and a kind Auto Zone employee brought us the truck part we needed and we got out of there around 3:30 p.m. It was really nice to see that there are still so many good people in this world. Thank you Dwight, Cody and Taylor for being so kind and helpful.

OUTSTANDING quick service !! Can't thank Cory enough for helping us out ! Price was very reasonable…read more! Woohoo! As good as it gets!

We broke down (burned out clutch plate) near Vantage. We were fortunate to be put in touch with…read moreBilko. Dan arrived first, and was super communicative and helped us understand all the dynamics of our situation, including why he was unfortunately unable to tow us with his rig (comms snafu, wrong rig for our car, 3rd party liable). So Dan helped us get in touch with Bernie immediately. Bernie arrived exactly when he said he would, and quickly got us squared away and towed to our destination. Really appreciate the honest, upfront, helpful, friendly, professional service. Big thanks!

Beau arrived promptly, very helpful and loaded my vehicle with ease. I appreciate his…read moreprofessionalism and courtesy provided while performing his service. Thank you Beau and Bilko.

Above and Beyond - Truly Exceptional Service…read more A couple of days ago, my truck's clutch gave out while I was driving from Seattle to Boise for an urgent family matter. I was stranded on the highway and really in a pickle -- but calling Ruggles Auto Repair turned everything around. From the very first call, they treated me like family. They offered to drive me after hours to a nearby town just so I could rent a car and make it to where I needed to be. The next day, they worked tirelessly--well past closing time--to replace the clutch and get me safely back on the road. They even brought me lunch while I was waiting in the lobby. Who does that anymore? Their kindness, honesty, and dedication are something you just don't see often these days. If you ever need car repairs and want to be treated with genuine care and respect, Ruggles Auto Repair is the place to go. They turned a stressful breakdown into a reminder that there are still great people and great businesses out there.

So thankful for everyone at Ruggles Auto Repair! Today they arranged a tow from my home and…read morecompleted the repair while I was at work--something that would've been a major headache anywhere else. One of the biggest frustrations I've had with car maintenance is finding service that works around a full-time schedule. Ruggles consistently finds ways to make things easier, and that flexibility is a game-changer. Now, I know this might sound like a biased review--my mom, Deana, is the warm, welcoming face you'll see at the front desk. But hear me out: I've watched time and time again as everyday customers receive the same care and attention I do. Whether it's Victor going the extra mile or the team doing what they can to accommodate real-life schedules, they treat people with genuine care. That's not family favoritism--it's just who they are. If you happen to wait for your service, you'll find comfy chairs (dangerously good for an accidental nap) and a welcoming, down-to-earth shop atmosphere. My whole family and I happily recommend Ruggles Auto Repair. Thanks again, you guys. You really make a stressful process feel easy.

I had a very frustrating and disappointing experience with this business. I called ahead because I…read morespecifically needed a used tire and gave the exact size over the phone. The person I spoke with assured me they had plenty in stock, so I drove all the way from Wapato to Yakima based on that information. When I arrived, I was told they didn't actually have the tire I needed. Instead, I was pushed toward buying a new tire for $100, which I felt pressured into since I didn't want to keep driving on a spare. A couple of weeks later, my other tires are now losing air, despite never having any issues prior to this visit. That raises serious concerns for me about the quality of their work or honesty in general. I kept my composure while I was there, but I left feeling misled and taken advantage of. I've dealt with many other tire shops and have never had an experience like this. This place felt dishonest and unprofessional. I strongly recommend going somewhere else if you want reliable service and straightforward communication.

Very friendly and quick service. There prices are great! We highly recommend this company.read more

Great service...good price right on time.he towed my car on October 29 2022 around 1:00am…read more He was on time and did great work

What a joke. Company hangs up when you try to call and give new owner info on a vehicle they…read moreimpounded that we sold to another private party, to help them out. DOL.WA.GOV states right on their website that when you PURCHASE a vehicle the new owner has 15 days to transfer, yes we should have done the report of sale in a timely manner, but we did not, the new owner is still responsible for transferring title which I tried to explain, which is also why there are $ penalties when they finally go to do so. But I understand towing companies don't need to care about their reputation. Shitty customer service guys. Was just trying to help a fellow auto related company out. I've been doing this type of paperwork stuff for over 30 years, and I know how frustrating it can be sometimes. So much for trying to help out.

The Owner, Brian is a very good Mechanic. He has worked on my vehicles for many years now and I…read morehave always been satisfied.

We've been taking vehicles to BIC for many years. If you want an honest mechanic who knows what…read morehe's doing, take your vehicle here. We've always gotten excellent service, above and beyond what you would expect elsewhere. Don't go elsewhere. Go to BIC.

I needed to purchase an additional key fob for a new car I bought. Called them and they responded…read morepromptly. Gave me an estimate for the job which was less than half of all the previous quotes. They purchased the fob, and came to me to do the programming. They took care of all the codes needed. After it was all completed, he showed me the report and then verified that I checked the new key function completely. I absolutely would recommend their services.

Our families go to guys!! The fastest around! So grateful they arrived quick in an emergency…read moresituation and propyly solved our problem. So respectful and professional. Store their contact information in your phone now! After waiting 9 + hours in the winter for another company who picked up a towing through insurance, never go trough the hassle again. They also work with insurances and offer key and battery replacements. Thank you again so much!

I asked if they have Mobil 1 oil and they replied yes, I requested it be installed. I could see…read moreunder the hood they were not installing it. I called them out on it and they got very rude and offensive the same guy lied said I did not mention Mobil 1 oil. I will not be giving them any more of my money.

1st thing, these guys are very professional and take the time to explain there services. pricing up…read morefront. it was my 1st time there. my son recommended this place. I'm very picky who works on my truck. I had the oil and oil filter already. I explained what I would like them to do. they said no problem. quoted me a price. when it was my turn. pulled me in the bay. I sat in the truck the whole time. ask me for the 10 quarts of oil and oil filter. took them about 25 mins. when it was done. they showed me the old oil. it's a desiel truck. I can not say enough about this place. great job guys