Our technician was very pleasant and professional, he came in and introduced himself, we directed…read morehim to the laundry room and he immediately begin with the service repair. He found our problem fixed it and was done. I would recommend him and Aurus to my family and friends. Great value for the price. Keep up the good work.

Our tech from Texas via Ukraine was very polite very professional and concise with his skills…read more Recommended +++++

this company came and looked at our commercial 10 burner2oven appliance…read more I was charged 150.00 for a service call then an estimate of 3500 to repair. this company does repair it replaces. 2000 dollars for parts 1000 labor. thus us a big ripoff I had a local guy fix the stove for 300$ stay away from these" experts ".

We purchased a Samsung Bespoke fridge that stopped cooling and called multiple repair companies…read morethat said the parts were back ordered and therefore were not able to come to us until later in the week. We called Urgent Appliance Repair and they showed up the same day and were able to get the repair done. Great service done by Vito, highly recommended! Saved me hundreds dollars.

Monny is a certified washer and dryer repair specialist and the finest technician I know in his…read morefield . Professional, Efficient, and on time. Do yourself a favor and call Matthews Appliance first.

Local guy who responds quickly, shows up as promised, and delivers as expected. Wow! Is this 2023?…read more We bought a mid-century home with lots of charisma that needed lots of TLC. Both the washer and dryer were 25 years old but worked well--until yesterday. I tried fixing the dryer without success. I Yelped and discovered Matthews Appliance. Winning. Sent a text and within 2 hours Monny arrived with tools and parts in hand. After an hour not only was the dryer functioning, the washer was also repaired even though I didn't know the top part of the agitator didn't work. These older machines run circles around the newer expensive models that break down often after just a few years. For now I'll keep these golden oldies! Looking for someone to steer you right? Has my "Give 'em a whirl" set to heavy duty and fluff. Call Monny. His prices are more than fair.

Big thanks to Proline and Robert Pot! We have a built-in panel-ready fridge and Robert replaced the…read morecompressor fans and control panel to get our fridge working again after we were told by another company that they couldn't compete the repair (meaning we'd have to spend 10k on a new panel ready fridge!) thank you Robert we so appreciate your service and professionalism!

I called Pro Line Appliance Repair because my dishwasher was not draining properly. It was giving…read moreme a code. I thought it might be the filter so I cleaned out the filter to the best of my ability but was still getting a code. I called Pro Line and told them that the diswhasher wouldn't drain properly and gave them the error code. They said they would send someone out the next day. The service call would be $49.95 and it would be applied to the repair if I chose to do it. The tech came the next day, thinking that he was here to work on a clothes washing machine. This was likely due to a language barrier on the part of the woman who booked the appointment as our address had to be repeated over and over also due to a language barrier. When the tech got to the dishwasher he looked at it a long time, then tried to run a cycle, got the error code, looked up some stuff on his phone and called someone, then looked at the connection under the sink. Then just looked at the dishwasher some more. He did not pull it out. He did not empty the water to check the filter. Basically no hands on work was done. Then he told me that the pump was bad and that it would be $388 to replace the pump--parts, labor, tax, etc. I told him I would have to think about it and so he charged me $49.95 for the service call which I unfortunately paid. I asked him how he knew the pump was bad and he said the fact that the dishwasher was not draining indicated the pump was bad. After he left, we talked to my brother in law who lives out of town and he asked some good questions. I called Pro-Line back and talked to the man in charge. I asked again how they KNEW the pump was bad and needed to be replaced instead of a clogged filter or kinked line or something else. The boss told me that when the dishwasher will not drain they always replace the pump and that fixes it. I asked why there was a need for a service call then since I had already told them it was not draining and gave them the code and they could have given me the quote over the phone. I asked why they didn't check the filter or anything else. He said the 49.95 was just the service call. If they actually did anything to the dishwasher, it would be a $200 labor charge. He continued to justify the tech who had checked nothing and done nothing so as were getting no where and I finally hung up on him and did a little YouTube research. It turns out with my dishwasher that if the filter is clogged, it shuts down and gives an error code. After the filter is cleaned (which I did) the code has to be cleared. I found a video that showed how to do that and cleared the code and now the dishwasher, including the pump that "needed" to be replaced for almost $400, is working perfectly. I honestly don't know if these guys are incompetent or fraudsters (likely both), but they charged me $49.95 for nothing and recommended a repair that was not necessary. I would have gladly paid the $49.95 if he had come out, checked the filter and cleared the code--at least he would have done something. I assume if they always replace the pump, that will also involve clearing the filter and resetting the codes--so replacing the pump always "works"--just like if your car was out of gas and the mechanic put in a new gas tank which he then filled with gas and the car ran again. "Every time we put in a new tank and fill it with gas, that seems to solve the problem." But this guy didn't seem to know anything or he likely would have reset the code in the least.

Great electrician Figured everything out and repaired the…read moreproblem. Was a tad more complicated than originally thought. He worked it out and solved the problem well. Good problem-solving process.

Scammed! They didn't mention there was an upfront fee to come out. They also didn't mention that…read morethey didn't intend to do anything except tell me what I already knew when they came out. I begrudgingly paid the money thinking that they'd come back later and complete the job, but I never could get ahold of them. Don't waste your time with these guys.

Exceptional service!! Very quick response and repair same day. Very knowledgable about the issue…read morewith my refrigerator. Worked quickly to evaluate the possible areas of concern. He was able to validate all my needs and explain the repair to my satisfaction. I highly recommend AGA Appliance Service to anyone with an appliance concern. David

Arthur did a very thorough job. The team was very flexible with my available time and extremely…read moreresponsive.