This review is long overdue…read more Such a bittersweet review for me... I inherited my late mom's beautiful Vacheron gold watch from the 1970's that was no longer working and missing a part. I did extensive research and decided on Seregin's and I'm so happy that I did. Not only were they friendly/kind and super professional, but this watch, being a relic, and extremely thin and intricate, at this point, was a hard one to fix. Paul, the owner, went above and beyond, connecting with his own network to find the parts that were no longer for sale publicly. He called me multiple times to confirm the heftier price tag that parts and service would cost and when the timeline would be extended. When I came in to pick up the final product and he listened to my story of my beautiful mother and the watch, he truly had compassion and added to the story of this watch. This wasn't a faceless transaction and for something like an inherited treasure, that truly meant something to me. Overall, they clearly know their business here, from your more normal watch to luxury pieces. They care about the products and the customers they service.

Came in for a bracelet adjustment and to check the time keeping on my Seiko. Bracelet fix was fast…read moreand cheap. He tested the watch and it is losing too much time. He suggested sending it in under warranty myself else it's a lot of money to fully service the watch there. I appreciate the frank honesty. Lots of pretty watches to see in the cases while you wait (which is to be expected I suppose.

Amazing selection and very very nice people!! Will defintely come back - beautiful watchesread more

they were amazing from the second I walked in. immediately diagnosed my watch issue and explained…read morehow I was not using it properly! the staff kindly explained the movement of the watch and how to appropriately set it and within a minute it seemed perfect. no charge, no hassles, tons of useful information. gave me a number to contact them if I had any further concerns. could not be happier! in todays age I cannot imagine who offers to fix your watch and educate you about it for free! I give my highest recommendation.

I needed to get a ring significantly resized (from a size 8 to a size 4!), and I was worried about…read moreit affecting the shape and/or it being very expensive. Vartan was my point person at Union Street Jewelers, and he was very informative/realistic about whether the resizing was feasible and the potential "risks" of getting the ring adjusted. He also quoted me $175, which was significantly cheaper than another jeweler I had visited earlier that day. About a week later, I came to pick up my ring, and it fit perfectly. The shape wasn't affected either. In addition to the high quality of the craftsmanship, I also really appreciated how hospitable Vartan and the rest of the associates were. He really treated me like a long-time friend even though it was my first time meeting him. Highly recommend!

Velix saved me today, my daughter broke the clasp on the diamond tennis bracelet I got her for her…read moreBirthday. She gave it back to me sad and a bit defeated, asking "Daddy, can you fix it?" I am no jeweler, so I went to Union Street Jewelers, and a miracle happened. Fixed!! Better than the original clasp! All while I waited with a wonderful cup of coffee. thank you Velix. My heart smiled today thanks to you.

Great people terrific service. Highly recommended and if they can't help they will point you to…read morepeople that can.

I took my G-Shock GGB100-1A to Ben for a battery replacement after he assured me he could handle…read morethe job. Unfortunately, here's what happened: 1. The job was not completed within the promised timeframe. He didn't bother calling me in advance and informing me about the delay. 2. The incorrect battery was installed, and now the mechanical arms no longer function correctly. 3. Several screws were stripped from overtightening, replacements difficult to find. See the photos. 4. The case is not properly closed, compromising the waterproofing. Have zero trust in this watch after seeing the quality of his work. 5. My follow-up phone call and voicemail were ignored. This watch isn't just a piece of jewelry, it's a functional tool I depend on. Ben should have declined the job if it was beyond his expertise; He would lose 35 dollars but that level of honesty would have earned him a 5-star review from me. This shop might be fine for simple watches, but for more complex or technical work, be aware of the risks. I hope my experience helps others avoid the same mistake.

Great friendly service! Needed my watch battery replaced and they did it so quickly. After I left…read morethe second hand stopped working so I returned and they were happy to fix The jewelry also looked really pretty, will definitely consider them next time

They've repaired my necklace and replaced watch batteries. Very nice, good work, reasonable…read moreprices. Excellent local business!

Lucky to have these guys in San Francisco. Fantastic watches for sale, incredible caring…read moreknowledgeable horologist that do far more than just repair your watch but often make it better than when you bought it

I wanted to shout out to Peter, young gentleman helped me with my Gucci watch. He didn't hesitate…read moreto help me. I explained my situation and he replaced new battery. I asked him how much. He said no costs. I was in total shock. I insisted paying him. He said no. He advised that my watch did not pass some kind of test and recommended to go to repair shop that specialized on Gucci brand. I was so touched. In return, I looked around other watches at his shop and decided to buy a nicer watch for myself. Thank you Peter!. You made my week.

Well, customer service just isn't what it used to be, am I right?…read more Tried for days to order online a new watch strap and the website concerning shipping certain items to California is horrendous. Figured I'd go into the store on the weekend, because they would surely have a large selection of watch straps in all sizes and materials--that was not the case! After some back and forth with the store clerk, she indicated that she could place the order and have it shipped. After being on the struggle bus for over ten minutes, I asked to see the order one last time before paying. Of course, despite my very clear instruction that I was seeking a 20mm watch strap, she had the wrong size. Oops! If you're looking for top-notch customer service, maybe best to try another location. For the price point and value, this experience doesn't instill much confidence in the brand after being a loyal customer for a decade. Felt like I was shopping at Foot Locker. I totally get the complaint that Shinola is just a nostalgic version of Fossil or some other middle-of-the-road watch company, but I have tried so hard to like this brand. Do better folks!

The staff were super helpful. The small sized dog bed was sold out, yet they managed to locate it…read morein another state. Our pup loves his new bed and it looks great in the room. Thank you!

In my endless search for the right pair of eyewear, I've never experienced a place quite like Time…read moreFrame. As so many others have mentioned, the collections of Japanese vintage eyewear here are truly special, each carrying its own story and character. What left the deepest impression on me wasn't just the eyewear itself. It was the exceptional hospitality, craftsmanship, and customer care that came with it. Curtis, the owner, deserves special recognition. You can immediately tell the difference when someone genuinely cares about what they do. What could easily be a simple business transaction becomes something much more meaningful. His passion for curation is evident in every interaction, and it naturally extends to the people around him in sincerity. Despite my multiple troubling visits for adjustments, Curtis treated me every time with the same warmth and patience as the first - if not with even greater kindness. That level of care is something I genuinely appreciate and deeply respect. I'm already looking forward to my next visit in the fall. Whether you need a pair or a place for inspiration, I wholeheartedly recommend Time Frame in the Mission as your next stop!

The gentleman there was very welcoming. The shop has many different sections of watches and…read moresunglasses from vintage to modern.