Alice was our nail tech. She did a manicure and pedicure for us and she was amazing. Very kind,…read moreprofessional and attentive. She asked questions along the way to ensure we got exactly what we came for. In addition to that, that staff here are extremely welcoming and friendly. Great atmosphere. I would highly recommend.

My wife wanted a manicure and pedicure for her birthday. I was going off of Yelp reviews and Yelp…read moreranked this as number 1. I read more reviews on both Google and Yelp which helped solidify my decision on booking here. We both received the deluxe manicure and pedicure. We had Grace and Lana as our technicians. They were wonderful. Definitely will come back.

The service here is great! Staff pays attention to detail and honored any requests I had with my…read moreservice.

I did a walk-in, so I expected a bit of a wait--especially since it was right before a holiday and…read morethe salon was super busy. The salon itself was big, cute, and very clean, and the staff was super friendly from the moment I walked in. They gave me the option to wait or come back at a set time, which I appreciated. I got a pedicure and a full set. The pedicure was really nice, and they did a great job on my toes. I just wish the massage had been a little longer. After that, I had to wait again before starting my full set, but once they got to me, they did an amazing job. The nails came out beautifully, with perfect shape and great attention to detail. It did take longer than I expected, but the quality was worth it. Overall, I'd definitely recommend making an appointment since they stay busy. Their work is high quality, the atmosphere is great, and the staff is super friendly and attentive. Just make sure to allot enough time!

I was driving around and noticed a new salon. It is very clean and trendy, a bit small and close…read moretogether due to the layout, but it's a pretty salon with new chairs and tables. When you come in, you check in at the desk with an iPad, and the wait isn't long. I was getting a pedicure and decided on the milk-and-honey pedicure with hot wax. They have a host serving drinks, which is a plus, and the prices are reasonable. The only reason they didn't get 5 stars is that I felt the pedicure was rushed. They set a timer--probably for a massage--but the lady turned it on once she started scrubbing my feet. Also, her painting of my toes was a little uneven. I recommend the salon; it's centrally located, but I wish there was more parking.

The service here was disappointing, especially given the price. I brought my 16-year-old daughter…read morein for prom prep, including brow and lip waxing, a pedicure, and a full set of nails with designs. I clearly explained everything she needed to the front desk, but that information was never communicated to the staff, which created confusion from the start. Lily, our nail tech, was kind and professional, and the nail designs looked good initially. However, my daughter's nails began chipping the very next day, which is unacceptable for a service meant for a special event. Lily also performed the waxing. While the process itself seemed fine, the wax used on my daughter's eyebrows left her face extremely red, which raises concerns about the products being used for facial services. On top of that, I waited over two hours and was not offered even a basic courtesy like a beverage. For a total of $183 plus a $50+ tip, the level of service and quality did not match the cost. Overall, while the staff was polite and the designs were nice at first, the poor communication, subpar results, and lack of attention to customer experience mean I will not be returning. I now have to find another salon in North Carolina to fix issues right before my daughter's prom. Update: another nail chipped...I will NEVER come back to this establishment!

Icon Nail Spa is located in the Harris Teeter shopping center off Kempsville Rd. I walked in on a…read moreWednesday and was immediately greeted and serviced. The gentleman that did my nails was hospitable and kind. He did a good job on my nails.

Designs are always on point. Great vibe and services are always friendly. Suggest making an…read moreappointment.

My nail technician is Nena and she is so talented and professional and pays attention to detailsread more

If I could leave no stars, I would. Beware, this place likes to scam and is not honorable. We were…read moresent a gift voucher from a family member who does not live locally so my daughter could get her nails done. The bottom of the voucher had the website address to this business where I booked an appointment for my daughter to get her nails done for her birthday. I used the address on the website to find the location and brought my daughter for her first ever full set on her birthday. When I came in, I told them specifically I have a gift voucher to use like the bottom of the voucher stated. They said "okay" and set my daughter up to get started. They did a good job making her wishes come true on the set. However, when I went to pay they told me they don't honor these vouchers as they don't sell them on their site. I had proof of the voucher and the email sent from them when it was purchased and they still told me it would not be honored. They told me I'd have to reach out to my family member and get a proof of purchase from them (from back in December, by the way) in order for them to honor it. My family member lives in a different time zone and this was not possible at this time. The manager would not budge on the issue and told us they'd just take my daughter's nails off and we could leave. My daughter is 9 years old and was in full-on tears at this point. As a mom, obviously I just paid in full and walked out. Other patrons in there could not believe it as well. Just beware that their customer service and honoring a gift that came from THEIR WEBSITE is not something they will do and that's just shady behavior. Thanks for taking something that was supposed to be special for my daughter on her birthday and turning it into something negative and sad. 10/10 do not recommend.

I've been coming here regularly for pedicures and gel removal only (gel-x isn't offered) for a…read morelittle over a year. Unfortunately, it feels like the service has declined lately. During recent visits, I've had to remind staff of missed steps, and my last two appointments were mishandled, either the second service was forgotten or not communicated properly. At my most recent visit, the same technician as last time seemed unaware of social cues. I was clearly reading a book and hoping for a quiet session, but she kept interrupting with questions, so I had to put it away. I also had to tell her multiple times that she was being too aggressive, despite me directly saying "this is uncomfortable and I am not enjoying this", she didn't adjust her approach. I'm now left with broken skin. Condescendingly when applying the polish she added a question "does this hurt." I don't think this tech is licensed. Meanwhile my second service was completed I had to remind the 'tech' to add the clear coat. When it came time to check out I noticed they added an unadvertised additional fee. Still giving them a 20% tip this was a stressful servicing. It may be time for a new fav salon.

Kyla is awesome! I'm from NJ but when I'm down here visiting family I plan to come see her…read more Kim is also HILARIOUS. Both are such a vibe

I had the best experience last time. I love a good massage chair during a pedicure. The manicure…read morechair actually was not as comfortable but regardless my pedicure and gel manicure were great and so was my champagne on the side!

While shopping at Lynnhaven Mall, I came across this nail shop. I decided to give them a try. There…read moreis a strong language barrier here. Some of the Vietnamese speak English and some do not. I happen to have one that did not speak very good English. He rushed on my gel manicure and really could not understand my recommendations. It seems like it is a quick rotation of people in and out. I have no plans to return. The customer should always be valued.

I have been going here for a few years now and every time I'm leaving so happy. Nina is the BEST…read morenail tech I've had so sweet and very particular about her work she'll fix anything she doesn't deem good enough. If anyone wants to go here definitely recommend Nina and Elena! Picture of what I got done today!

Great nail techs, relax and enjoy a mimosa while they do your mani pedi and wax your brow and or…read morechin

My friend and I found this place and wanted to try it out! We got there and the lady said go wash…read moreyour hands. We had an okay pedicure except she didn't understand I wanted gel nail polish on my toes as well but my nails look horrible and it was overpriced for something I didn't ask for. Will not be going back again. I have to get them redone somewhere else before my trip!

forgot my wallet in my husbands car,thank goodness they took apple pay! i'm not from around here,…read morei'm glad i picked Jenny's nails! Freddy did my nails!! she was the sweetest lady ever, took her time on my nails and we had some fun conversation. i didn't know card reader won't let you tip! so Bring cash for tips!! I will be back next time, Asking for Freddy and with cash! Go give them a try!

Always patient and do a great job Great customer service and care about their clients. They want…read moretheir customers to feel good about the themselves after they have done their work

I like this place a lot to get my pedicure with gel done. The price is really good so I only go…read morehere now. The owner I think is the man and he is really genuinely nice and I get him to do my pedicure. I love supporting this business. The job they do is always good and not rushed.