Rehan and his team were great to work with for installation of 3 carpet stair runners at our place;…read morewe paid a little extra for NY-style defined look and feel like it was worth it. The whole process from start to finish was a matter of weeks and everyone was so prompt and reliable. Even if there are cheaper options out there on thumbtack, we are glad we went with this full-service company because they brought carpet samples, ordered carpet, did cutting and installing, we didn't have to left a finger!

We had a great experience with stair runner installation by Rehan and his team. After I contacted…read morehim he got back to me promptly and came out within a couple days for an in home consult complete with samples to choose from. He kept me updated on the arrival of our carpet and came to install it within 1-2 days of its arrival at his shop. The installation was quick and looks beautiful. We would highly recommend this company to others.

We bought a home that was half carpeted- the carpets were 25 years old, former owner had dogs, and…read morethe carpets were beat. We went to see Dan at Wholesale - great experience! Professional, efficient, VERY fair pricing and quick install that was done perfectly. If you need carpet? Dan is your man! Highly recommend!

I just wanted to follow up after the installation on Friday and give you and the team a huge THANK…read moreYOU! The carpet looks so beautiful, we all love it! The quality and feel of the carpet is wonderful and the finished details are really excellent. Thanks for all the care and attention to detail.

Empire will bend over backwards to get you order and your money but the installation crews are not…read moreall the same caliber and quality control is lacking. I cannot in good faith give Empire a good reference, the quality is quite less than what it should be and they do not stand behind their product and installation. I have a soft spot on the floating flooring plank installed in my living room. I spent a small fortune, over $8000. total on the flooring installed by Empire and then they try to stick me up for another $350. to repair their defective work. That is totally unacceptable and adding insult to injury. Don't walk away from Empire, RUN!!! and do not look back. I will never do business with Empire again and will be happy to tell everyone else I meet and know to avoid Empire at all cost.

They receive 2 stars because the customer relations team was responsive and I was able to easily…read morecancel my contract. READ YOUR CONTRACT before signing! They are not liable for damages to your home, including wiring and plumbing. They use subcontractors. Our installer was awful and that's why we rejected the install and canceled the contract. He showed up 3 hours later than what he personally told us, he had old carpet and padding stacked on top of our new carpet (no protective barrier) and one of the carpets was incorrect. You have (3) days to electronically cancel your contract and a different date to mail your certified letter to cancel. We weren't willing to take the gamble after the first installer experience and so glad we read the cancelation policy. Good luck!

Hired them to do some pergo type flooring. Before hiring them I told them several times my floor…read morewasn't level and the only reason I wasn't doing it myself and was hiring them was because the floor needed to be leveled first. The said they could do it, and we agreed on a fee for leveling the floor. Great. But then they didn't level the floor. The installer said it wasn't necessary when I came home and he was 3/4 done with the floor. When I complained about the final result, they didn't offer to take up the flooring and level it to make it right. They did remove the charge for leveling the floor but otherwise charged us full price for the install. 6 years later and our floor has been awful ever since Day 1 and I still hate how bouncy it is in many spots and its now starting to pull apart. I already need to pay for a new floor when should have lasted 15 years or more. I will say everyone we spoke with was kind and never rude, even if they didn't offer to make it right.

Buyer beware! Why can't we give zero stars? I had never been to an AJ Rose before and was…read morerecommended by a neighbor. Upon entering the store they seemed pretty helpful although the man Who 'helped' me was pretty ripe. I could smell him through my mask which wasn't a good sign. That aside we discussed what I was looking for, he walked around with a calculator and gave me an estimate but made no effort to write down what I had wanted. Apparently that's the customers job and then when I called to get a final price I was scolded and told that they wouldn't help me because I questioned the actual quote that was sent to me. Don't call the owner A.J. or the manager they clearly don't care nor do they want to discuss what my questions were. The store didn't have AC. It was hot. The management was lackadaisical and they clearly don't need your business!

BEWARE words and ink carrying little weight!…read more Re: 6/11/18 16"x16" vinyl tile flooring of kitchen & hallway: Salesman Brian S seemed to be well-educated and helpful, until the day of installation when much of what he described and wrote in the contract just 11 days earlier proved to be just shootin' the breeze! On install day, a) two guys showed up, not 4-5 workers per Brian; b) the 2 guys would not rip up the existing floor-covering as per the written contract for the price we paid; c) they would not move the stove, which we disconnected according to NFD's instructions, nor install any tile under it, as included in the contract for the price we paid; and so therefore, d) neither did they do the sub-floor work (leveling with skim coat adhesive, nor nailing down squeaky spots) nor hauling away of any existing floor debris, per the contract for the price we paid. Calling the salesman immediately the day of, and also the 888 number speaking to the "manager" Liz, did absolutely no good; they both simply defended themselves saying this was all normal & this is what they say/do/give everyone, blah blah blah: "Everyone gets a rip up...when necessary." I retorted, "It WAS necessary; it's in the contract! AND... I find it hard to believe that the installers rip up, do sub-floor work & haul away old floors FOR FREE!" Neither did writing the NFD offices in Avon & Long Island City do us any good; no replies were ever received. We filed our complaints with the BBB & Massachusetts Consumer Affairs Office...and now Yelp. Beware!

They did a terrible job floors buckling , customer service was awful wanted to charge additional…read more600 to fix the buckling said was outta warranty after a couple months . Sales person talked a good game but could never talk to him again when problems started. BEWRe on National floors.

I couldn't be happier with my experience working with this carpet workroom on my stair runner…read more Peter guided me through every step of the selection process with incredible patience and expertise, from choosing the right carpet to understanding borders, layout, and finishes. His eye for detail and design made all the difference and gave me complete confidence in the choices we made. The installation was impeccable. The runner is perfectly placed, the workmanship is precise, and the overall result has transformed my staircase. Professional, knowledgeable, and a pleasure to work with--I would highly recommend them for anyone considering a custom stair runner or carpet project.

I had a wonderful experience with the Carpet Workroom. The staff is friendly and knowledgeable, and…read morethe carpet was delivered on time and expertly installed. I would happily use them again.

Fair prices, quality products and an absolute pleasure to work with. This is a small family owned…read morebusiness that goes out of their way for their customers. Incredible customer service all around

After a bad experience with a big-box store, Hubbard was very easy to deal with. Family business,…read morenice folks, good and appropriate advice, showed up pretty much on time to measure and install, nice professional work. Highly recommended.

They don't sell Acai and are not owned by Ali Landry. So why are they called Landry & Acai? False…read moreadvertising. This is a pretty spectacular carpet store located in Boston, and while it's not cheap, they have some amazing products here. We aren't even in the market for carpets, but because my family is Persian, I'll often will stop in and see what someone has on sale. Barbie is not too familiar with Persian stuff so I wanted to show her some of the more fancy types of things that you can get. She was pretty impressed, but not enough to part with enough of our money to get one (which she pretty much controls and I like it that way, I mean look at her). What's more - these are good people, and all things considered, this is probably where I would buy carpets in Boston if needed.

My stair runner looks beautiful. The edges are perfectly bound with a carpet trim in a perfectly…read morematching color. The staff helped me select this type of runner because of the issue of my dog and I wanted a stripe pattern to coordinate with my wall color. The installers mapped the stairs on site to make sure everything was perfect before slicing the runner at the shop. They came back with all the separate pieces to install exactly in each tread. The quality of my new carpet and the workmanship in installation from Landry & Arcari has added value to my house.

When my upstairs neighbor once again flooded my bedroom, I turned again to AJRose. I was sad to…read morelearn that Randy Fearon had retired but immediately reassured by the thoughtful, swift service I received. These folks keep records for years which is truly wonderful and sped the process both in terms of materials but also square footage. A measurer was quickly dispatched and even though I was told it would take several weeks for them to receive the carpet, they exceeded my expectations in terms of time. The crew they dispatched to remove the damaged carpet and install the new one worked quickly, efficiently and had my new carpet installed in an hour. They cleaned as they went and left the bedroom squeeky clean. The cost for the Mohawk brand carpet 174 sq ft including installation was $1600 - exceptionally reasonable for this beautiful, tough carpet designed for family living. If you are looking for high quality carpeting and outstanding customer service at a reasonable price, I highly recommend A.J.Rose - A+++++++

I had a wonderful experience buying carpet at AJ Rose in Natick. working with Romy. I had to…read morereplace carpet on a challenging "bridal staircase" and hallway. I shopped around and found they had a very good price. I was not happy with the installation and Bill came out. He immediately agreed that AJ Rose would replace the carpet and reinstall at no extra charge. He did not hassle me. He acknowledged the problem immediately. He sent a team that did truly expert work. A J Rose is an honorable company to do business with. They wish to satisfy their customers.

Max and crew were great. They replaced a LVP/Lifeproof floor that had been poorly installed and…read morewere communicative, prompt and professional all the way. We'll contact them again for future jobs. Thanks!

We had a terrific experience with Max and his crew refinishing our red oak floors. The…read morecommunication has been clear and reliable, the estimate was very reasonable. the floors were done during the discussed time frame and came out beautiful. Everything was covered, and I was amazed how clean the house was when it was done. I wasn't sure what to expect in terms of dust, but they took great care of our home. We highly recommend Luxe Flooring based on the experience we had. They were so professional and respectful of our home and our time.