BEWARE words and ink carrying little weight! Re: 6/11/18 16"x16" vinyl tile flooring of kitchen & hallway: Salesman Brian S seemed to be well-educated and helpful, until the day of installation when much of what he described and wrote in the contract just 11 days earlier proved to be just shootin' the breeze! On install day, a) two guys showed up, not 4-5 workers per Brian; b) the 2 guys would not rip up the existing floor-covering as per the written contract for the price we paid; c) they would not move the stove, which we disconnected according to NFD's instructions, nor install any tile under it, as included in the contract for the price we paid; and so therefore, d) neither did they do the sub-floor work (leveling with skim coat adhesive, nor nailing down squeaky spots) nor hauling away of any existing floor debris, per the contract for the price we paid. Calling the salesman immediately the day of, and also the 888 number speaking to the "manager" Liz, did absolutely no good; they both simply defended themselves saying this was all normal & this is what they say/do/give everyone, blah blah blah: "Everyone gets a rip up...when necessary." I retorted, "It WAS necessary; it's in the contract! AND... I find it hard to believe that the installers rip up, do sub-floor work & haul away old floors FOR FREE!" Neither did writing the NFD offices in Avon & Long Island City do us any good; no replies were ever received. We filed our complaints with the BBB & Massachusetts Consumer Affairs Office...and now Yelp. Beware! read more

They did a terrible job floors buckling , customer service was awful wanted to charge additional 600 to fix the buckling said was outta warranty after a couple months . Sales person talked a good game but could never talk to him again when problems started. BEWRe on National floors. read more

I scheduled a free estimate and was given a two hour window. I scheduled another estimate from someone else in the two hour window after that. Day of, I did not receive a call until late in that window that the estimator would be there until about 45 minutes into the other company's window of time. The other company showed up on time, National showed up over an hour after their allotted window. I had made a deal with the other company and told National as much, but received multiple follow-up calls asking to come back out and take a look (despite being given a firm no). At the end of a trip this weekend, I turned on my phone to find 8 missed calls from similar Boston-area numbers- no voicemails. One happened to come in while I was looking at my phone... National. Hopefully will have no further calls after a very firm reminder I went with another company, and that the job was done. Even if I had broken my word and gone with National for the 15% off, this definitively proves it would not have been worth it. read more

I had the Florida rep Brendan who was friendly and nice and seemed knowledgeable however there is high sales tactics., pitches and promising you things that can not be done in the end. Be aware of what to expect. read more

DON'T EVER USE THIS COMPANY!!! My father had a new carpet put in his home from National Floors Direct. Within a couple months the carpet started bowing up in multiple places, so there's waves all over the house. They refused to do anything about and wouldn't return phone calls. He had to oay a 3rd party to come steetch ot hack out and shortly after that ot bowed right back up again. And now its come aprt feom the kitchen cabinet base. They also did a small part of laminate floor which was done incorrectly, there were large gaps in between the laminate and the trim. The carpet looks horrible and I hoke they're happy with taking advantage of an elderly citizen who worked hard all his life and is on a fixed income. read more

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Salesperson was not very honest. Promised certain things and didn't put it in the contract as a result the floor wasn't put in correctly When I tried calling customer service I was met with a very unprofessional agent who continued to argue with me on the call and flat out told me that it was not their responsibility to hold their salespeople accountable for what they promise and can't deliver to get a customer to agree to a contract read more

Used this company twice. Once in our bedroom and then on our stairs and foyer. Very neat clean people. Came timely. Did very nice work. Love my flooring!! Has been down 2 years now and no issues. read more

national floors direct is a scam/sham organization they installed the wrong color rug which I did not order and told me that there was nothing I could do about it. The installer ruined he baseboard and four feet up the walls in a bunch of locations. I would seriously look for another installer unless people like butchers. You don't even get what you pay for with these people. BEWARE read more

I am so happy I went with National floors direct!.. The crew arrived on time and were super polite and courteous, they moved my heavy furniture and cleaned up after the job was completed. They completed my entire home in one day which was super important for me. I am in love with my new flooring! Thank you for transforming my home from start to finish. Nathaniel the sales rep was super helpful when it came to selecting the color and design he walked me through the entire process it was an amazing experience. Jose and Suzanne Barreto read more

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Do not use this company!!!!! They are crooks, liars, and only care about telling you what you want to hear and no follow through. Lies... It starts with the sales person. read more

DO NOT EVEN CONSIDER USING THIS COMPANY!! The owners of this company need to be investigated, indicted, convicted, and jailed..with restitution paid to its victims. The salesman sold us wood flooring that he said would be our best option. Old floor comes up and there's a moisture issue. There installers stated that the wood flooring recommended by NFD, should not be used. Phone call to NFD to switch flooring to a floating lament floor went as follows: "we are not changing the floor, what are you worried about you have a lifetime guarantee". Now I'm stuck. I already paid in full. They put the wood flooring down...one month later it's buckling up everywhere in the house. Phone call to NFD: "Sorry it's not our fault YOU should have been better educated on flooring". This company is doing zero, nothing, zip to address this issue that there salesman sold and recommended to us. I'm out the 15k I paid these people PLUS the 15k I will need for a complete new flooring job. This is CRIMINAL boiler plate operation. Don't go near them! read more

This by far the worst company to do business with. If they ask to come to your home, LOCK THE DOOR and don't let them in. They charged what I thought was a fair price, you must pay cash in full before they will start. Upon paying and the old floor removed they said I needed to pay them an additional $3,000 because the cement was rough and needed to be smoothed out. Again pay the money upfront or they will leave the flooring and I could find someone else to finish. CROOKS, CROOKS, CROOKS read more

Your rep wouldn't give me an estimate because my wife wasn't here even though I'm the decision maker and check writer. Wouldn't even show me samples. I've got an estimate from another company. Do you want the chance to provide a competitive quote and beat the price by 15%? PM me with email and I'll provide it. If not then I expect a call from corporate and arrange for the free floor. read more

Stay away from this company - their carpets selection isn't great compared to other carpet companies, equally, they don't stand behind their agreement. We had someone out three weeks ago, their carpets were ridiculously more expensive than others. Additionally, when we asked them to quote the carpet we were looking at with another installer, initially, he gave us a price that was comparable, but then turned around and said, sorry, i just got a call their price was double. The sales person didnt offer the 15% less than the quote we had - and we never got offered "free carpet because they couldnt beat the price" Shady.. stay away.. this isnt your best option read more

I'd like to start with the Florida Rep...Brendan. He seemed knowledge anf friendly at the time of the sale (i know...shocking). He gave us what seemed like a good price....promised all sorts of things that were not even true. I aske if we would need a skim coat on our floors before installing lvp. He said yes. We then upgraded to a high end laminate. I asked the same question. He hesitated... thought not, but then called his boss who said we did. After being told the installers would be here at 7... they show up at after 11. We received Like he said we would Following up on the sale. We did. We were told we would get an email around 4:00 in the morning on the day of the install . The sales misrepresentative said they'll be here at 7:00. He also said they would remove our toilet and all they needed to have was the bolts undone and new wax rings. A harshly written email arrived at 4 saying if conditions weren't "perfect" 24 hours before installation...the crew would walk.. and not do the job. Thr new time was now 7:30-12. The crew showed up and said they would absolutely not remove any toilets or put them back on. Finally up to yourself the owner of the installation company which is third party by the way said there is zero reason to skin coat our floors. We have professionally laid 20-in tile floors that have no cracking or uneven edges . He said that would be the only need for skimming as if either of those conditions were present. I called National Forest Direct and spoke with someone who said they would confirm with the installer that it was not necessary and make the adjustment on the bill . They call the installer and verified . I was told that there would be an adjusted bill sent to me by email . Instead I get a phone call 2 hours later saying that the guys needed to put the skim coat on the floor and were told to do so . By this time there was already 300 square feet of flooring down and the rest of the area had been prepped completely . I told the guy that's on the phone and he said they should be putting a skim coat down. When I questioned the need for the skim coat based on what the installers were saying I was met with a rather nasty individual telling me that they put it down thousands of floors in multiple States and every floor requires a skim coat . I asked the installer about this and he looked at me like I had 10 heads . He confirmed that that was absolutely not the case . So now all the floors have to be ripped up and reinstalled . No refund will be given . This Crew is rather irritated . I've reached out to her sales representative who I see is reading the text messages but is choosing not to respond after giving me his cell phone number and telling me that he would be available if something were to go sideways . Beware. Very deceptive . I couldn't be more disgusted with this process . This is the Orlando area . I could not find this location to give a review . read more

I'm not sure where I saw that this company had 4.9 star reviews when I decided to use them. They must've gave themselves those reviews because they are absolutely awful and terrible to work with. Was told by the sales rep that the carpet installers would move my large furniture items, like my bed and dressers to install the carpet and would put everything back in place. The installers tried to leave with my bed in the middle of the room and my dresser on its side propped against the wall. Mind you, it's quite obvious I have a broken arm, and no way to move these items myself. I told the installer that the sales representative said they would put my furniture back in place. The installer tried to tell me that was something they didn't do. He reluctantly did it when I pointed out it said "move furniture" (or something like that) on my receipt. I paid the deposit upfront and was financing the remainder of the cost. Was given a price quote and signed it weeks before with the sales rep, but before the installer left, he tried to tell me I still owed $36. There was a language barrier and he didn't understand when I was trying to tell him that I had already placed a deposit and had a payment plan in place with approved financing for way more than what I spent. He called his supervisor or customer service because he then passed me his cell phone so I could speak to a representative. The representative, who was extremely rude, told me I needed to pay the difference in cash ($36) . How freaking shady is that? Just handover cash to pay off the remainder of the bill? Never heard of that in my life. When I refused and told him to bill the difference through my account he said something like "what, you don't have any cash on you?". And to top it off, I later found out that the installer completed the customer satisfaction checklist he had with him and was supposed to give me, and gave himself all excellent scores. Never even saw that sheet, but when customer service called to ask me how my installation went and I told them, they mentioned it didn't match the customer checklist I supposedly filled out. Worst company ever. read more

Do not use this company. They utilize pressure sales tactics and tell you whatever you need to hear to sign a contract on the spot. You can use other national brands or local companies that are more affordable, higher quality, do not employ pressure sales tactics and truly care about customer satisfaction. This was an expensive learning experience that I hope no one else has to endure. read more

As a former employee, and one filled with regret for what we did to people, I'm here to apologize. I had no knowledge of the industry and only learned what I was taught. Every negative thing here is true. I had several people told they "needed" 8-10k in floor leveling to the horror of people who don't have it. It's made known they'll lose their deposit if they don't suck it up. Their product is garbage and good luck getting warranty help. I feel terrible and can only apologize for my ignorance. There is so very much more dirtiness that I could go on and on but id just be restating more of what's already been said. Stay....away read more

Beware - Do not use this company! It has been a 10,000.00 nightmare! 4 Visits and the floor is incomplete and product waste is off the charts! Threats, intimidation, inexperience, unprofessional staff from installer to supervisor. read more

Salesman Brendan came to my house (no biz card, central NH) and became belligerent and raised his voice after I told him I wouldn't write a check that day. Seem to be more interested in us writing a check that day than anything else. High pressure sales techniques and bully sales ppl not the type of company I want to do business with. read more

The salesman came to the house, and I wanted tile because I needed waterproof. Salesman convinced me a new laminate was waterproof. I signed the deal and gave a check for half. I received a competitive quote a day later and found out they lied about the waterproof claims. I called to cancel and got a bunch of lies and wrong responses. In the meantime , I stopped payment on check and sent termination of contract overnight within 3 days of contract. Just found out from bank they tried to cash the check two days after they received my cancellation. THIS COMPANY Is FULL of liars and rip off artists. STAY AWAY. By the way the other quote was lower and honest!!! read more

RUN- do not let these people into your home. Everything the salesperson (Michael Nooney of Tombal) tells you is a lie. They pressure you to "waive" your 3-day right to cancel, so you can get their "great price" that is only available that day, then tap your name into an ipad contract that you never get to see until after the fact. Then if cancel, even when no ine shows up, no "in-stock" material is brought to your home, if you sign up for financing through Synchrony Bank, they charge the entire project to your card even though you have cancelled well within the 3-day right to cancel period and you were told nothing would be charged until the project was completed. Do not let these scammers into your home. I wish I had done my research and been smarter. Don't be like me - don't let them into your home in the first place! read more

I ordered 15 ft wide carpet, they said when the company Mohawk ran the carpet there was a problem with it so the National Floors came out with a new carpet option and I made sure it was 15 ft wide, they said it was. When it was delivered to my home it was not 15 ft wide. I told the installers I would not take it because it was not what I ordered. I called the office and the woman I talked to was really rude and told me If I did not accept the carpet I would lose my $2000.00 I paid down. Total cost for the the carpet was $6000.00. I was told that was my option, I would NOT get my $2000.00 back. So I let them install the carpet. Less then a year later the carpet has large wrinkles in it. I called them and they said I had a 90 day warranty and they would not send anyone out to stretch the carpet. The rooms I had carpeted are never used. I only sweep and dust in them. I would NEVER use this company again or RECOMMEND them to anyone!!!!! They lie right to your face. If I could give them a minus star I would. I can not believe this company is still in business. NEVER give this company cash money!!! DON"T believe a word they say!!! STAY AWAY FROM THEM!!! read more

Well I got sucked in by their TV commercial that says their best laminate flooring is $1100 a room. To much small print to read. We paid $7500 for 3 rooms and the installer said our floor was not level and charged us $800 to put down 8 bags of concrete or their is not warrenty. This was a rip off because we have soft spots in our laminate. They also broke two pieces of furniture they charged to move by dragging our love seat across the floor breaking a leg off. They moved our headboard and broke it also so we cant put the mirrors back behind the bed. They also broke a tile on our bath tub which they could have replaced because I always keep extra of whatever we have done. We also bought waterproof tile because we have pets and they say don't put water on the tile. What? We used Swiffer that they recommend but doubt the laminate will last long because the joints are starting to show already read more

Highly disappointed by this business!! They stole my deposit! I requested they install carpet in my laundry room. In my contract We specified that they would move my laundry machine. Upon their arrival they told me they were unable to move my laundry machine as intended. I asked for a refund and they denied me a refund although it was their fault they could not move the machine. Because the deposit was a check I was unable to dispute the amount with my bank. I asked to be refunded and they continue to refuse even though they did not provide the service. Please stay away from this business please please please. You will regret it. Also their customer service is very disrespectful and threatened to sue me. I've never in my life dealt with such a disrespectful company. Stay away. They are scammers and that's why they ask for a check, stay away. read more

These people are terrible. I paid up front and the job was not done correctly. Nails out the side of my staircase the carpets coming apart. Knife marks and hammer marks on my staircase woodwork. When I called the business they asked for pictures and when I sent them they told me it was normal. I asked them to come look at the job in person they refused and they were rude. Samantha (manager) and Cliff (customer service rep.) were horrible and condescending continuously. I have made a complaint with Mass Consumers Affairs and the BBB. Nothing yet. Everything out of their mouths is a lie including 3 rooms for $888.00 They told me the rooms have to be 10' X 15', a typical bait and switch operation. Do business at your own risk. read more

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We had a representative named Brian come to our house tonight. He arrived intoxicated. We could smell the alcohol on him. He proceeded to do the measurements and lost his balance a few times. By the time he finally gave us a price we were pretty sure we would not be going with NFD. We had already gotten other prices and when we told him thank you any way he became a bit hostile and said we were lying. It was a very upsetting experience. read more

I sent a quote request for an appointment and got a quick return call the next day. The appointment was scheduled for today, Tuesday. They said my window was between 9-11. A few minutes after 9 o'clock I called to see approximately where in the lineup I might be and they told me I was the first appointment of the day and he would be there in just a few minutes. An hour later I called back because he wasn't here so they told me that they were going to call him and left him a message. But they said if he's not answering it means he's on his way. 1115 I called back again. At that point they told me that my appointment was tomorrow. Even if that was the case -- and it wasn't why wouldn't you tell me that on the first phone call instead of ruining my whole morning -Now how can I possibly trust him to do the job. I went with a much better provider. I'd give them a zero if I could. A little while later I got a phone call from someone from their main office. He asked me what happened and I told him the above story. He says "oh no" Miraculously disconnected LOL. I eventually called them back and he says oh we must of gotten disconnected. How convenient. Don't do business with these people! Two hours later and another person called to confirm AGAIN! Hot mess! read more

THE SAGA CONTINUES! ONCE AGAIN DO NOT BUY ANYTHING FROM THIS COMPANY! Do not give them a deposit do not call them, don't waste your time they are a disreputable Scam company how they are allowed to stay in business is a mystery. After the previous report we agree to have them come at 9AM this morning to do the install. Again we confirmed two times since the Monday debacle and were promised between 8AM and 9AM this morning. Had someone at the house waiting and if you can believe it at 9:04AM call comes we are sorry but our installer called out and we will not be able to do the installation today. I TRULY CAN NOT BELIEVE what I am hearing at this point. The complete and utter audacity to cancel again is mind blowing. There is no recourse to get back my deposit other than small claims court, so I will simply let the world know that this is a scam company that should not be used for any type of service and my hope is that my warning here to others costs them more in business than the deposit that I have give them. BEWARE DO NOT BUY FROM THIS COMPANY!!!!! FINAL update we reported them to the better business bureau and they reached out directly to them. Within 3 weeks we got our deoosit back so be careful we got lucky. read more

This review is based upon my experience getting an estimate. I was/am starting to look into options for new carpeting. Initially I was scheduled for an estimate, yet no one showed up. As I approached the end of my two-hour "window," I called the company and was advised that the "something had come up" for the estimator and s/he would not be coming. Despite the skepticism inspired by this initial flash of dysfunction, I rescheduled my appointment. The person who came to give me an estimate yesterday was initially gracious and personable. However, I was struck immediately by the lack of transparency: i.e. carpet prices were not disclosed up front and the breakdown of the eventual "estimate" was not shared. When I expressed surprise at the price, it suddenly seemed that it was "negotiable." The estimator called her boss and astonishingly, I was offered a quote that was close to $1000 lower than the initial one. The impression was that the boss was being exceedingly magnanimous in providing me with this "great" opportunity. One caveat: I had to commit IMMEDIATELY or the "special price" would be rescinded. The experience of being pressured like this when my only goal was to get an estimate was extremely uncomfortable. I felt cornered and was asked to explain my hesitation, as if it was somehow aberrant that I would need some time to think about it. The estimator called her boss again and seemingly was asked to explain why I was not agreeing to the price. The fact that the saleswoman and her boss were discussing my ambivalence and seemingly dissecting the reasons for it (while I was sitting right there) only exacerbated the feeling of intrusiveness. I felt uncomfortable and downright pathologized for merely wanting to take some time to think about making a purchase of several thousand dollars. If only I had been afforded the respect of being given some time to think about it, I might have decided to hire them. Yet my failure to sign on immediately meant that there was nothing more to talk about: no opportunity for reflection, further conversation, or deliberation. I was not even given a business card, an invitation to to call with further questions, or a written estimate that I could review and consider. I had clearly Lost My Chance, and the disappointment of the salesperson was uncomfortably transparent. National Floors Direct, do not underestimate the intelligence of your potential customers. No thinking person will accept being strong-armed, cornered, judged or guilt-tripped for merely being a sensible consumer. read more

Least favorite experience of all time. Run from this scam of a company. Pictures speak for themselves but to add insult to injury the lack of customer service / unwillingness to try and amicably resolve was egregious. If you value your time and money please don't consider doing business with them no matter how big or small. You will inevitably get let down. read more

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Can I give zero stars? Worse experience of my life. They only take a check, ok no problem. Until it is and you have no recourse to get your money back. I placed an order, i needed it rushed, 10 days out for in stock material was the best they could do...ok I'll delay my entire project to make it work. Install day comes, sales person measured my existing subfloor wrong, not my mistake - thats why I HIRED someone do the work floor me. Now its a game of bate and switch in which I can hardly talk to a person - I'm mostly put on hold, talked to rudely, receive no apology and now they are trying to say that I need to pay them more than double the original agreement to put down subflooring...um no. I want my money back...can't have that either so say Cliff who claims he is the customer service manager and has no manager over him. He needs MAJOR training in customer service, you might just want to let him go. I'll be following up with the BBB to correct this. Completely shady from top to bottom. read more

Garbage company. They violated the contract by not following their own 72 hour rescheduling policy and tried to charge me outrageous fees for restocking after having to cancel, then doubled down when I fought back. They're all Liars and Cheaters, from the sleazy salesmen to the losers in customer service, specifically and especially Cliff. I got a lawyer involved and filed a demand - NFD cowered immediately and gave my deposit back. DO NOT DO BUSINESS WITH NATIONAL FLOORS DIRECT. read more

I wish I could give no stars. This company's practices are almost criminal - contracts are riddled with loopholes and their customer service is pushy, incompetent and rude. Do. Not. Use. Them. read more

We replaced a floor of carpeting with hardwood, and in doing so, we received quotes from several contractors. Included in this process was Empire Today and National Floors Direct. The Empire salesman was laid back, friendly, and was perfectly fine with not getting us to commit to an install on the 1st day we spoke with him. The National Floors salesman was rather pushy, and seemed intent on getting us to sign on his "today only" price. At any rate, the pushiness of the salesman aside, we are happy with National Floors Direct. They contracted the work out to a local flooring company, who installed the hardwood flooring within a week of our on-site visit. The whole process was similar to buying a car, so we had to haggle our way down on price. Empire Today was willing to match the price we got from National Floors, but we ended up going with National Floors. The two companies are running similar models so it seemed superfluous to switch at that point. The installation team was hard working, and they managed to remove the carpeting and install hardwoods in 3 bedrooms and a hallway in a 10 hour day. The floors came out great, so we are happy. We would do business with this company again. read more

Horrible. Never contact this company!! We were told that we had 3 days to cancel if we decided to, after receiving our quote. We paid the down payment and decided to go elsewhere. We called and got the runaround from the moment they answered. 1. We had 3 days to cancel: Your cancellation has to be to they're office by the 3rd day, which means you don't have time to explore other options! 2. Your cancellation must be delivered by TELEGRAM!!! Who uses TELEGRAMS!! 3. We had the telegram delivered (by a service), but its delivered to a P.O. box. We were told by the office manager, and the district manager that because it was in writing that we would receive our refund. Today, we are told we didn't meet the date requirements. The worst!! Don't bother, shop elsewhere!! They have no intention on canceling any orders. read more

We recently had the kitchen floor done for $6,200.00 we made the deposit I was in the hospital and when I got home wanted to pay the balance I called and was told no I can't pay it I said I would just find another company and her response was we will take you to court and sue you ?? I called the sales rep and she picked up the balance so now comes the day to tear up the old floor the guys had no clue that they had to take up the old floor. It was however on the paperwork he had in his hands, there were three guys only one spoke a word of english then to find out he did not have all the material so instead of pulling up the old floor then when they returned he would have the product. He said no and left, they came back a week later different crew and again no english (only one of them) so they take up the floor start to put down the cement or whatever it is they use they completed 2/3's of the floor then I get a call from some rude man from National Floors stating they need an additional $2,700.00 or the guys will leave I said not going to pay it and to leave all the product that I already paid for. He continued to call and additional 8 times then I blocked the number so now he is calling my wife...in the end sadly we agreed after being strong armed into it that the warranty would be waived he also stated they would not leave any of the product. As of now a week later the floor is a mess and in a matter of months will need to be replaced I am in the process of reaching out to the FTC seeing that they were already involved with prior complaints with National Floors Direct, also the material they promised is not what they installed they claimed to be scuff resistant, water proof etc you can't use water on teh material my opinion DO NOT DO BUSINESS with them you will regret it. read more

The WORST EXPERIENCE EVER! This company, if you even want to call it that, is a SCAM!! Brian Simone came in here with promise after promise after promise. All of it was BS!! We had the luxury vinyl installed on our top floor which does look great, but the installers were pigs, they broke the stabilizer on our fridge and broke the bottom of our pantry. They left black handprints all over the baseboards, doors and trim. There was glue all over the bathroom flooring that I literally had to scrape off with a razor. But this isn't even the beginning... We were supposed to have carpet installed in our lower level and not once but TWICE they showed up with the wrong materials. So that's TWO DAYS we have lost from work. Then today, after calling several times they are trying to say that my husband agreed to two different types of carpet for a $200 discount!! $200 hahahaha! Give me a break! This company has SCAM written all over it! Now I have cancelled the carpet and I'm hoping I don't have to jump through hoops with them again since they forced us to use their financing and wouldn't take our cash or our own credit card. DO NOT DO BUSINESS WITH THIS COMPANY!!! read more

Awful! They didn't come to the first appointment blaming the storm, which was nothing because my practice was opened and everyone was able to come see us just fine. They claimed they'd called but I didn't get anything on my caller ID. For the rescheduled appointment, they called me and left a message asking if they could come earlier. I had patients back-to-back and didn't return the call, thinking they would just show up at the scheduled time. But noooo, they didn't show at all!! After having read the reviews though, I'm glad things didn't work out. They would've screwed up my floors anyway. read more

I have so far had a terrible experience with National Floors Direct and would urge you to steer clear. After a sales rep came out to measure and prepare a quote, I agreed to hire them to install a runner on my stairs. Installer arrived at 3 PM (for a 9-12 window for the installation of a runner) and said he was there only to remeasure since he needed to bind the runner, collect money (cash payment only) for job, and then return later to install it, up to 10 days later! None of this was explained to me by the sales representative who came to do the initial measure, which was apparently incorrect anyway. The installation tech pointed out that the salesperson's measure had not taken into account that when replacing a runner you need to add an inch to cover any lines left by previous carpet. He was reluctant to proceed with any work due to the mistakes already made on the order. I have lost faith in the ability of National Floors Direct to carry out this job in a professional manner, particularly since it involves a steep staircase and could be a safety hazard if done incorrectly. I called Customer service to state that I would like to cancel my order, having missed a day of work for what even the person who confirmed the installation appointment was calling an installation but that later turned out to be a remeasure. I was informed, between being put on hold and disconnected several times in a rude way, that "cancelling is not an option" and that "I can't cancel because I signed the form." I was not provided with a copy of the information about any ten day wait period. I had been given a barrage of papers to sign very quickly, so much so that I had not even initialed any of the items on the installation form (which apparently was scanned into my order to be used by NFD later but not given to me at the appointment). I believe this not only shows the high pressure tactics used at the sales meeting, but also invalidates that part of the contract. Furthermore, no one informed me that my installation appointment was not an installation appointment, even the person who called me to make sure I would be home for my installation and to make sure I would have cash (!!) to pay once the installation was complete. I am very unhappy with National Floors Direct and believe I am due a refund due to their unprofessional sales tactics, poor communication, poor quality measurements, and lack of oversight of their employees. I have spoken to several people in their customer service department to no avail. I found this company to work on high pressure tactics that waste your time with a lot of talk and then rush you through the paperwork after wearing you out with all the BS. read more