National Floors Direct has now made the horrible installation situation even worse by submitting altered, aka forged, documents to two banks in retaliation to my "payment disputes". I have uploaded *my original* PINK copies followed by National Floors Direct's document they submitted to both Syncrony Bank & Capital One. This is not only illegal but it shows to the character of the business and its management team. **ALL pics uploaded to original review** To date, no remedy has been done to fix AND complete our laminate wood flooring job done in the majority of our upstairs floor. There are hazardous conditions for anyone to be walking on/near, especially a toddler. I have filed complaints with the Department of Consumer Protection in my state as well as the BBB, to which NFD has not responded to as the BBB already had copies of my original paperwork. Dumb move National Floors... PLEASE stay away from this company. You might get lucky and have a great experience but my husband and I have spent many, many hours trying to fix their mistakes and I wouldn't wish this on anyone. Except NFD owners/managers. :) Our home looks half-done and our child has injured herself on the jagged edges and unfinished portion. ----------------------------------------------------------------------------- Original Review: 7/27/17 *8/14 - 2nd UPDATE* Still NO resolution. NFD sent a rep out on August 5th (arriving at 3:15pm) who fixed the carpet issue. Installed riser & tacked-down the loose edges. Rep admitted there were several issues with installation of both carpet and laminate flooring. Rep called some woman, likely 'Samantha', who was actually on speakerphone. She was sighing/dismissive and trying to get the rep to explain away the issues to my husband to NO avail. We have the entire convo recorded. The rep said that someone from NFD would be contacting us soon to discuss options and set-up 'repair service'. We have called NFD three times, once this morning, and have got nowhere once again. The rep today said he couldn't find our complaint and had no idea anything was wrong with our installation. WHAT?!! Also, doesn't hurt to mention we were charged for the flooring weeks before it was even installed. Paying for a product we didn't even have yet! Syncrony Bank, who NFD uses to finance, had billed us for three months already and the flooring was installed on JULY 25th! My bank has stood behind me thus far though, thankfully. So, continuing on with the terrible customer service. I have a feeling NFD is delaying us so they can now use the "...it's been too long!" excuse. So exhausting that our home is torn apart and we can't do anything until we know when our flooring will be fixed...even better with a toddler in the home. *UPDATE* Such an unprofessional response, NFD! It shows exactly what style you use when dealing with dissatisfied customers. Your staff already mentioned my Google review to my husband when HE called again yesterday morning - just WOW! Slanderous? I uploaded photos; people can judge based upon the pictures themselves - no words needed. NFD called me yesterday afternoon, FOR THE FIRST TIME, at 4:15 PM to address my concerns (photo uploaded). My first floor was done perfectly by a competitor (check out my Yelp review for pics), so as far as referring to my "old home", I didn't realize "the home" caused the moulding to be left unfinished/jagged as well as the carpet to be cut too short. NFD only installs flooring into new homes now? ------------ ORIGINAL REVIEW: I am SOOO incredibly unhappy with my experience with National Floors Direct, I can't even put it into words. Loved our salesman, until he was fired apparently. We are remodeling our home - removing old carpet, painting, and installing new carpet in one bedroom and hard flooring in the hallway, landing, and master bedroom. Had major issues scheduling the installation, had to have my bank call them in order to rectify the problem. Next, terribly shoddy installation! I realize installation is done by a third-party licensed contractor but the work directly reflects on NFD. As you can clearly see by the photos, my installation was botched, to use a nice word. They nailed mismatched and unfinished quarter-round moulding onto my original, beautiful trim-board around the perimeter of the hard-flooring areas. Big gaps between the trim and flooring where I can actually touch the subfloor! I would GLADLY have paid more and had it done correctly and match my first floor flooring. Never would I recommend National Floors Direct - spend a few more dollars and get an experienced contractor, not a few hack jobs who can't speak English, who are probably receiving 1/8 of what we paid for the services. BUYER BEWARE! read more

Absolutely a horrible experience. DO NOT USE...I REPEAT DO NOT USE!!!!!!!! The salesman came out to give me an estimate which was still above the Home Depot price but I liked the guy and it was only 20 bucks more. In any case, that's where any good ended and that is why they have at least one star. I gave him a $250.00 CREDIT CARD deposit to install the carpet into two small bedrooms. Simple right...NO...They were supposed to arrive on Monday as I needed them to install the carpet for my guests arriving for the holiday. I had a worker standing by waiting for them but they said they needed me onsite to sign something and give them a check. I told them that I would head over there but I needed at least 30 minutes. They told me that their guys would then do a small job close to mine and be back by noon. I headed over to the job-site and waited until noon...guess what?...They never arrived.... and never called and then I started calling NFD...It took me five hours to get a hold of a real person who said that their crew was at least 1.5 hours away which would make their arrival 6:30. I told them that I had to leave and that it was completely unacceptable. They assured me that they would make good and scheduled me for another appointment two days later and they gave me a $100.00 credit toward another installation (whatever). A couple days later the crew showed up shortly after my arrival. After about an hour of measuring, the crew was looking very perplexed. They said that the carpet they had was too short and that they would have to reschedule again for another day. I told them forget it and I called NFD and canceled my order as I was not going to waste another day on carpeting. I spoke to a manager and she assured me that my deposit would be returned and that they would still honor my $100.00 credit for a future carpet installation due to my troubles. So far, not great, but what did I really expect for a company that advertises flooring on TV. I learned my lesson. Now comes the killer, I started to panic, I then went to Home Depot found another carpet and had them install it the next day with their next day installation. The carpet isn't great but I honestly didn't care at that point as I couldn't let my guests stay in a room that wasn't finished. Two hours after the Home Depot carpet got installed, I got a call from NFD and they inform me that I violated the terms of their contract and that they would not be returning the deposit. I told them the whole story, they assured me that no one said they would return my deposit and that I was wrong...ughh...You can call me some things, but not a liar....I'm so upset...so here is where Yelp comes in...thank goodness. Here (at least) I can vent my anger...ahhhh, it feels so nice. In the meantime, I have called my credit card company and they have put a stop on the payment and refunded my deposit, but now, I have to go through all this "rigamarol" which I assume will eventually lead to my vindication. Thank god I gave them a credit card!!!!!!!! Please learn from my mistake and do not deal with these jokers.Oh, to top this review off, I just got a phone call from them and they asked when they can come and install the carpet (two weeks later). I told them this whole story and they again called me a liar and promptly hung up on me when I asked to talk to a manager. NICE, thank you YELP..... Next stop the local news channel. read more

National Floors Direct I very rarely post reviews but in this instance I feel it is necessary. My husband and I decided to buy flooring for two of our bedrooms. We looked around and saw an ad for National Floors Direct. We scheduled an in home estimate. The Sales Person, Bruce, was very helpful and informative. Since we were buying flooring for two rooms we were able to get a small discount on the price. The order was filled that day and we went over what would be included in the price. Bruce told us that they would remove furniture from the rooms as long as we removed all the drawers. They also would include ripping out the old carpet and taking it away. We picked out the product we wanted, signed the contract, gave him a deposit and scheduled the install date for March 2nd. Turns out it snowed on March 2nd so the install was cancelled and we rescheduled for March 5th. Since March 5th was a weekday I had to take off from work (which I wasn't paid for) On the day of the install the workers came and showed me the flooring to make sure it was what we ordered. At first they couldn't find the flooring for the 2nd bedroom, but after a call to the warehouse they were able to locate it in the truck. They then came into the house to start work on the rooms. After about 15 minutes my husband called and told me he got a call from the company stating that the workers called and told them that the amount of furniture in the room was excessive and if we wanted the job to go forward we would have to pay $200.00 (cash, certified check or money order) for the workers to remove the furniture. The other option was for me to remove the furniture myself or the third option was to reschedule for a future date and to have the furniture out of the room before the workers came again. My husband spoke to Cliff at customer service and he told my husband that nothing could be done and we would have to pay the $200.00. He then asked for Cliff's supervisor and Cliff said he couldn't give out that information. My husband also called the Sales Rep and told him what had happened and he said the same thing. Apparently it is up to the workers to determine if the amount of furniture in the room is "excessive". So we decided to call a neighbor to help me remove the furniture so the job could be done and I wouldn't have to take another day off. We will never use this company again and would advise anyone looking for a flooring company to check out other companies out there. It seems as if the Sales People and the Installers do not communicate with one another. Just be aware of the things they don't tell you. If you decide to use this company in the future make sure they tell you everything that they are responsible for. I have a feeling that this happens a lot and people are held hostage - either pay up or the job won't get done. This is a classic bait and switch tactic. read more

my unfortunate experience with them... I found their website , submitted my info through their contact form and got a call back immediately and set up a free in-home estimate the next day. Sales guy was prompt, on time and very friendly. The price he quoted us was absolutely absurd. We negotiated down to less than half of the original quote! (Makes you wonder right?). This was on a Wednesday , installation was scheduled for Friday although they don't give you a time , they just expect you to keep the whole day free. So on the day of installation , i take hte day off from work, and at 7:30am i get a call from them to expect my install from 12-4pm. So 4pm rolls around and nothing, no call, no email, nothing. I call them to ask for a status and they claim the installers are in traffic, on their way and should be there shortly. 1 Hour and 40 minutes later, still nothing. I call them back and express my concern that my appt was from 12-4pm and it's now almost 6pm and this is my 2nd call. I live in a condo (and they knew this) , it's simply inconsiderate to my neighbors to have construction going on , starting at 7pm (OR LATER) until the later hours of the night. Anyways, lady on the phone tells me they understand completely and they're going to reach out to installation department to find out what's going on with my installers. 1 hour later, still haven't heard from them. The install guy (who National floors subcontracts out to) shows up at my place past 7pm and I refused to let him in. He was apologetic and he explained how national floors hired him for the job even though they're extremely far away, and had him driving all over the state for materials and other jobs. I've since cancelled the entire order and installation and scheduled appointments with other companies. I had paid in full, so getting my refund was tons of fun. Even though I had paid with a credit card, the lady on the phone (who wouldn't give me a last name or employee ID number) told me they wanted to refund me by check, and that the cancellation department would contact me in 48 hours. Really? I haven't heard that much bulls*** in quite some time. So in summary, if you enjoy taking time off work for absolutely no reason, wasting your time and energy, and making pointless calls to customer service that get you nowhere, then please go ahead and do business with this company. UPDATE: To be fair and provide an update, National Floors was able to refund me my money to my original payment method in a reasonable turnaround time. Don't get me wrong, the rest of their service still sucks. read more

Ever since I started with this company, there has been issues. First off, they canceled my first appointment for installation and rescheduled. The first portion of my order was completed, but there were three mistakes. A sharp item was left under the new carpet in my baby's room, there was a slice in the new carpet and there was an extremely visible seam in a place where there shouldn't be. This company demands payment by cashier's check before the work is even started. This should have been my first red flag. I contacted the company and several times they told me someone would come out to fix it. I missed several days of week waiting around for a company that never came and barely responded back. Finally, someone came to repair it, but all they did was look at it and take pictures (I had already sent pictures). I was assured this issue would be fixed when they came. The following week they showed up unannounced and took the item out of my baby's room, but did not fix the other 2 issues. I called again and again. Finally they said someone would come on Saturday May 18. This process started on May 3. On May 18, my appointment was confirmed for someone to come out between 9 and 12. At 12:30 I contacted the company and they told me that the order was completed. It was not. At 1pm, I called again and was told the truck was in an accident and the truck with my carpet had to be towed and the driver was sent to the hospital, but they would call me back in 10 minutes with a new appointment date. No one called back. On Monday, May 20, 2019, I called and was told the new replacement carpet was lost. Every time I call, I am being lied to and no one is helping me. I paid $15,000 for the carpet and hardwood floor in my home. This should not be happening. My carpet should have been fixed as soon as possible. I should have been called back and given a new date. This company is awful. I would never recommend or ever do business with this company again. I have had other issues with this company for the second part of my order (hardwood flooring) as well. They demanded $900 more when they got to my home stating they needed it for glue or else they would stop the job. They had already ripped up all the carpet and flooring in my downstairs. They left me no option, but to pay them additional money even though a big part of my job (sub floor) was taken off of my order. I have also requested an itemized bill which I never received. My next step is legal action. read more

We had carpet installed yesterday by national dloors direct. The in home estimate man was very nice and promised us the best price and told us all the old floor would be taken up and the carpet would be put down. When the two installers came my girlfriend was home by herself and sent me a message that she felt uncomfortable with them here. She sent me another message a little later and said the floors wouldnt be taken up, and they were carpeting over the old ones. This is not what we discussed with the in home estimate man. I called the national floors office and they said it must have been a miscommunication. She also said that because there was a difference in the height of the floors (a half inch) that they should install transition strips. I called my girlfriend back and asked to speak with the installers myself, as they were giving her a hard time. I told them that I had just spoken with the office, and that I wanted to make sure that the strips were put in. He said okay. My girlfriend texted me yet again and said that they said they wouldnt install them after I got off the phone with them. At this point I left work early to come home to deal with this. As I arrived at the house, my front door was left wide open. I closed it on the way in. I tried to speak with the installer about the strips and he just nodded and agreed. They finished putting in the carpet and we went to inspect. The strips were never installed. He said there wasnt much of a difference. However when you step on it, it feels like youre sinking. I went down stairs and my front door was propped open again. I asked them to keep .the door shut as there were hornets coming into the house and the AC unit was running. They got defensive at this point. They went back upstairs to finish vacuuming, and I had gone into the basement to finish laundry. And when I came upstairs, the door was opened up again. I told them that they needed to treat our house with respect and they were extremely angry. Shortly after they left, I went to use the bathroom and I stepped in their urine. They urinated all over our bathroom... After I finished cleaning, I went down stairs and it was boiling hot. It was 90 degrees out yesterday, but we had both of our ACs running. We then noticed there was heat pouring out of our registers. They turned our heat up to 95 degrees before they left out of retaliation. They also marked up our stair case going to the upstairs which now needs to be painted read more

STAY AS FAR AWAY FROM THIS COMPANY AS POSSIBLE....HORRIBLE CUSTOMER SERVICE....THEY ALSO MAKE YOU PAY FOR THE JOB BEFORE IT IS EVEN STARTED...THEY TREAT THEIR CUSTOMERS (WHO HAS GIVEN THEM A LARGE DEPOSIT) LIKE CRAP...ALSO, JUST KNOW I AM AN ACTUAL CUSTOMER (because I was told by 2 people at NFD that it is their competitors who write these reviews). They showed up at my house to do a 4-5 hr. job at 6:45 at night and they found nothing wrong with this when I called to complain..I was told "they do this all the time". I also spoke to a man by the name of Dan (their scheduler) who I can only describe as being the rudest person I have ever spoken to. THEY HAVE ABSOLUTELY NO REGARD FOR THEIR CUSTOMERS TIME, OR THE FACT THAT YOU ARE THE PAYING CUSTOMER. When I called to complain about this man Dan, I thought their were crickets on the other line. They did not want to hear it at all. I was forced to pay for a job that was not finished as the installers neglected to bring out the cove base (rubber baseboard) and after being promised they would be here "first thing Monday morning" they did not show up....all in all, HORRIBLE experience from the salesman (who when I called to complain to him about my treatment, I was told to "calm down and relax" mind you I was sitting in a chair with coffee in hand, having my haircut, so I was about as relaxed as could be), to the girl in the office who did not want to put me through to anyone when I called to complain, to their scheduler, Dan. I was called "rude" by this man, and asked 'who did I think I was". I AM THE CUSTOMER WHO GAVE YOU $500 TO INSTALL MY CARPETS!!! I think that deserves a little DECENT customer service. If anyone would like to contact me I will be happy to give you the whole story as I have taken the time to write it all down so I can file a complaint with the Better Business Bureau, the RI Contractors and Licensing board and any other place I can call. REMEMBER, PAYMENT IN FULL IS DEMANDED BEFORE ANY INSTALLATION IS DONE...read your contract thoroughly before signing it....when contacting the RI Cont. & Lis. board, I was told "NO REPUTABLE COMPANY SHOULD EVER MAKE YOU PAY FOR SOMETHING BEFORE IT IS COMPLETED!! TELLS YOU SOMETHING ABOUT A COMPANY THAT DOES THIS.....(just want you to know I gave them one star as you had to fill out this field, if it was up to me, they would have gotten a minus 5 stars).... read more

I wanted to commend the installers who did a fantastic job, however, want to express my utter disgust with the salesman who handled our job, Mike Gibbons. Mr Gibbons was extremely nice, friendly and professional when he visited our home, but after the fact, turned out to be a slick salesman full of lies. He did in fact give us a good price, but lied on several accounts. He stated that we did not need to have the toilets removed as they would be able to put the laminate around the toilets, (even though 2 other quotes we got stated that we would need to remove). As a result of that, on our scheduled appointment, Friday September 29, (which I took the day off using a vacation day), when the installers showed up, they asked if the toilets were going to be removed. When I advised them that Mike said there was no need to, they started laughing and mentioned that Mike says that to everyone, and this happens all the time. As a result, the floor could not be done without the toilets being removed, (another expense, a plumber), not to mention the wasted day off. Mike informed us when we signed the paperwork that all the installers are employees of National Floors Direct, and not subcontractors, once again a lie. (Again, the installers were very good and I have no complaint with them). When Mike came out for the estimate, one of the bathroom doors was very close to the current floor, but he assured us that the door would not need any alterations. Again, a lie, as the bathroom door, as well as closet doors in the other bathroom needed work done to them. Finally, the edge molding that was used was white, not matching the floor. When I asked the installers why it didn't match, I was advised that it could have been matching, but that was not in the order. We were never given the choice of matching trim, and had we, we definitely would have paid the extra money to do it that way, as it does not look fully complete like this. Overall, I feel I was sold a bill of goods that did not live up to what it was supposed to. The cost on the surface was less than other estimates, but when I take into account the plumber, the lost day of work as well as the "unfinished look", it may not have been a bargain after all. Not to mention, Mike has not even had the decency to return my call after leaving a message on the initial install date. read more

NASTIEST CUSTOMER SERVICE EVER, SHODDIEST WORK! I got a quote that was under $4000 and my contract clearly states "1/4" white molding" around perimeter of carpet. (Two separate contracts for linoleum and carpet) for my Mom's condo. Was told by Matt, the salesperson that I could easily get an AM appt because I was booking a month in advance. I live 2 hrs from my Mom's condo and by the afternoon, it takes 3 hrs+ to travel each way. I told him that the only reason I signed that day was that I am getting molding and that I wanted the molding and an AM appt. Day of installation- Called me at 8:10 AM to say they would be there between 1-4 pm. I explained I was told I would get an AM appt and was rudely told "this is it and it can't be changed or canceled". I was at the condo already so waited it out. At 12:20 asked for an update. After a long hold trying to "track them down" was told by Annesha (the rudiest of them all) that they were 1hr 20 min away by the installers GPS. Two hours later I called again. Annesha put me on hold when I asked where they were, and Keith came on. I told him that this was unacceptable and poor customer service. I also told him that I wanted an AM appt and comensation for the amount of time, gas, and frustration. He siad he would schedule me for an "emergency installation and put in a request to the "back rooms" for comensation". My sister-in-law rearranged patients to be there the following morning. Second day of installation- I get another call at 8:11 am from Annesha stating that they will be there between 1-4 PM. Im trying to tell her no, she is talking over me. She is the rudiest, nastiest person I ever had to deal with and I, unfortunately started cursing at her. I was told I couldn't speak with a supervisor, then she was the supervisor, then she hung up. Carpeting- they refused to give me the molding, as the contract stipulates, was hung up on and talked over EVERY time I called. the carpet doesn't meet the wall. The saddle came up that day, the carpet is already starting to curl, some parts looked patched! I have already started a complaint with the BBB and will sue them for contract violation and soddy work if I do not get the job done properly. NATIONAL FLOORS DIRECT IS THE WORST COMPANY EVER! STAY AWAY. RUDIEST CUSTOMER SERVICE REPS EVER! read more

STAY AWAY! I entered a contract with National Floors Direct to remove tile and replace with Mohawk Laminate. The installation crew arrived with no tools to remove the tile. They returned with a demolition hammer to remove the tile but admitted this was the incorrect tool which resulted in damage to my slab. They also used no dust containment and blew the concrete dust throughout my home causing major health concerns. The company then called and advised there was already underlying slab issued and charged more to correct those issue. Self level was poured with no prep work and they began installing the floor while the self level cement was still wet which is a breeding ground for mold. The flooring was poorly installed with hollow spots, chipped and cracked planks, cracked quarter round, improper expansion gaps, no waterproofing and multiple incorrect cuts. These issues all void the warranty from the flooring manufacturer. I called the company who sent out the same crew multiple times to correct the issues. These issues were not corrected and they attempted to cover the issues with caulk and putty. The company then sent a manager and advised they would send a different crew to do the proper repairs. The new crew arrived, observed what needed to be done and agreed to return the following weekend but did not show up. The company sent out the manager and original crew again and agreed to remove the flooring, correct the slab issues and replace the floor but would not provide anything in writing. The original crew returned, removed and reinstalling half of the flooring using the same materials. This resulted in more chipped/damaged planks and damage to the moisture barrier. They did not correct the expansion gap issue or waterproof steps required by the manufacturer and continued to cover new issues with putty and caulk. The company was given a total of 8 repair opportunities but the issues continue. Other flooring companies won't even provide quotes to perform any repairs due to the amount of work required due to the negligence of National Floors Direct. National Floors Direct will not offer any refund or take any responsibility for the mess they have created. Avoid this nightmare! read more

I just had a carpet installed in my family room in May 2011. Salesman was fine, seemed to know what he was talking about, so I wrote my deposit check and scheduled installation. I received a confirmation message regarding the installation with the wrong address...wrong street name and house number. I called and told them the correct address, they assured me that it was all set. The day before the install, I got a phone message again with the wrong address. I called again and corrected it, but on the day of the install, they showed up at my apartment, instead of the house we where renovating. Now about the installation, first of all, the 2 installers spoke minimal English which made communication very difficult. They put the carpet down, rolled it out and the edges where curled up under the baseboard heaters, clearly an error in measurement. The carpet around the entire room, all around the edges was clearly too long. Then they left. Before they left, my husband asked them to vacuum, they answered OK, got into the unmarked van and drove off, without vacuuming. I called customer service that same day. The rep would not listen to me until I sent some pictures, which I did. We set up a time for them to come back, between 12 and 4 on my day off from work. They show up at 315, same 2 guys. The first thing he says to me is "I don't know what you want us to do". I show him the problem, he gets a razor from his van, cuts the carpet down and properly tucks it behind the heater, clean and neat, out of sight. When I spoke to the rep I told him that I wanted the carpet vacuumed before they left, which was promised by the salesman that sold me the product. (I have heard horror stories about breaking your vacuum with all the cut up carpet left over after the install.) The answer when I asked if they would vacuum, " my vacuum is broken." Fine, whatever. I asked them, why wasn't this done right the first time? Just blank stares, no reply. So, if I needed more carpet installed, I would have to say No Way to Nat Floors Direct. I couldn't even imagine them installing a hardwood floor.... read more

DO NOT HIRE THESE CROOKS!!!!! We purchased flooring from National Floors Direct back in the spring time of 2019. The salesman assured us that our sub floor would be surfaced prior to the installation of the new luxury vinyl tile. This was clearly stated in section 16 of the contract of which we had signed. The installer did no such prep work and as a result we not only have planks that have separated due to dips in the floor but we also have a nail from the tac strip that was supposed to be removed poking through the floor. We filed a complaint once before and the suggestion was to go through the warranty process which was started in June, however the process was difficult and photo evidence was required. At the time of the complaint the floor had not totally failed. Once the floor had failed photographic evidence was provided and the company proceeded to tell me that the warranty had expired. But as a gesture of good customer relations they would come out for a one time repair free of charge in an attempt to fix the problems we were having. They had us sign a disclaimer before they would do anything and after much reservation we did because we were basically bullied into signing. The contractor they sent out came without any material. He looked at the problem and told me that he would be back in 3 weeks once he obtained the material. All in all he spent a total of 5 minutes at the property. After 4 weeks of hounding National Floors Direct multiple times I finally received a response as to the status of our repair. The representative that we had been dealing with throughout the process informed me that the repair would cost over $1,000. $1,000 dollars to fix the negligent preparation and poor installation that their company performed to begin with. We have been more than patient with NFD and feel 100% taken advantage of and consider this a breach of contract according to paragraph 16 of the contract that was signed. This company is full of scam artists and take advantage of people with their deceptive practices. Buyer beware DO NOT HIRE THESE CROOKS!!!!!!!!! read more

I did some more searching on google and learned that the company is owned by a father (Samuel Rosenberg AKA "Steve") and his sons Dan and Zach. Samuel had a similar company in New Jersey named Superfloors that was shut down for exactly the kinds of practices that are complained about here. He is not supposed to do business for a number of years, so now the new business is in his son's names. This is fraud across the board, and the company should be shut down. I will file complaints with the Attorney General, Department of Consumer Protection, and Better Business Bureau. Here is the news release about Samuel Rosenberg's fraud conviction and the $343,000.00 he was ordered to pay in restitution to his defrauded customers. floordaily.net/flooring-... Newark, NJ, September 22, 2006--The owner of Floor Superstores has agreed to pay $343,000 to settle a lawsuit in which the state alleged consumers were misled by false promises and denied refunds when merchandise was not delivered or was installed incorrectly, according to the Daily Record. Samuel Rosenberg, who owns Floor Superstores in East Brunswick, Eatontown, Livingston, Paramus, Springfield and West Paterson, admitted no wrongdoing but agreed to pay civil penalties and consumer restitution, acting Consumer Affairs chief Stephen Nolan said today. The state said Rosenberg also agreed to a list of reforms to his business practices, including adding specific information in invoices regarding delivery dates; issuing refunds when requested within 14 days of a consumer's request; not demanding a deposit prior to signing a contract and not charging a fee for removal of defective merchandise. In addition, Rosenberg, of Alpine, agreed to try to resolve all consumer complaints within 60 days if he opens a new flooring business in New Jersey in the next two years, the state said. All six stores named in the state's original lawsuit in 2004 have filed for bankruptcy. read more

I went to yelp after meeting with the Salesman for National Floors Direct and signing the contract with them to install Armstrong hardwood floors 3 1/4", Sahara color. It was a big project for 3 bedrooms, one hallway, and one family room, about 850 sq ft. After reading the negative reviews on yelp, I was extremely nervous and second guessing going forward with National Floors. I decided to get a second quote from Empire Floors for the same project. Although I found out that the National Floors Direct salesman "miscalculated" the area by over 100 sq feet, Empire was only able to match the price quote but couldn't beat it. We decided to call back the Salesman from National and tell him of his mistake in his calculations of the square footage, and he was able to take another $350 off the quote. We then decided to go forward with National. THANK GOD WE DID!! The installer, Anderson, and his crew were extremely hard working, very pleasant, kept us up-to-date throughout the project, and did beautiful work. After opening up 1-2 of the boxes of hardwood, Anderson discovered that the wood had too many knots in it, and pointed it out to us. Anderson decided to drive back to the manufacturer and return all 40 boxes of the original hardwood because he felt that we wouldn't be happy with it. The whole project which included rip up/disposal of the old carpets, taking apart/moving all furniture, and installation took only about 1 1/2 days..we are so happy with the floors, they are beautiful. Thank you Anderson & crew!!!!! My only advice would be to get at least 1 other quote besides National Floors to be sure that they measured the floors correctly. Otherwise, I would highly recommend them!!! read more