I called them after I was already waiting, for a different tow company, EAGLE TOWING , for over an…read morehour and a half, when originally told 45 minutes... One call to 1st class and Zach was here in 20, called before arriving to make sure we still needed help. Professional, respectful. Safe driver and an awesome guy thanks again man would refer to anyone

Stranded on the side of the road, one of the drivers for 1st class towing stopped to check on us…read more He called another tow truck, due to our problem and they arrived within 10 minutes. WOW, hooked to the car up and even drove us home so we could unload our groceries. Zach Chandler was our tow specialist and was very friendly and courteous. I would recommend 1st class towing to all. Thanks Zach.

I busted tire late at night and I called them to put the…read moredonut on my car They came fast arriving 15 minutes after I called. Any anxiety about being a young woman alone at night with a towguy quickly went away. Brent was professional, quick, and thorough. Reasonable priced, good service, and no complaints. Would recommend them to anyone in the area

Amazing service! Great response time! Professional, personable, and cost-effective!!…read more Highly recommend!

They're fast. They're super friendly. They are kind to children. This is a great company that cares…read morefor the people who are calling on them in a time of need. Thank you for helping our family tonight! Scot and Stephen are fantastic! People who were with us were shocked with how fast you got to us, but I wasn't!

From the owner: Towing and Roadside Assistanceread more

Fast service I believe the money we paid was well worth the tow. No complaints here! Driver was…read morefast and efficient as well.

Highly recommend this company, especially if you are a GVSU student!! They are open 24/7 and were…read moresuper helpful!! They have a student discount and it's relatively inexpensive in comparison to all others in the area!! I had excellent service and was given helpful tips on what to do next!! 1 star ratings are from mad students who got their cars towed for too many absolute boots!! Overall, I had a great experience and would recommend this company to anyone in the area

Witnessed a series of dangerous and aggressive maneuvers from a driver in a truck tonight, when I…read moretried to get his attention, he hung out the window yelling and pointing. Real professional, what a joke. Hire them at your own risk. These guys are basically glorified repo men with about the same level of integrity.

My mom was in an accident that totaled her car a few days ago. She called Merl's to get it towed…read more Although the driver was very kind and asked where she would like it towed, he did not tell her she would be charged if it was brought to their lot-$45 a day! When she spoke with the office there and mentioned that the driver did not tell her, she was told that the drivers are not allowed to quote the cost! This is predatory and terrible to do to someone who has just experienced a traumatic incident.

Experienced a flat on boat trailer on way to lake for boating. Tim sent out the nicest…read moreprofessional right away and had us back on the way to enjoy our day of boating! Thank you K & R!

My wife, daughter and I were driving from NWI heading to Charlevoix, MI this morning and broke down…read moreon the side of US 196 near Zeeland. We googled towing services in the area and K&R popped up. A quick phone call later and a truck was on the way. In about 15 minutes or so Shay showed up with a flatbed and got us loaded up and we were on our way to the dealership in Grand Rapids. He dropped it at the service department and it wasn't long before we were back on the road! Shay is a true professional and has a great personality. He went above and beyond what he needed to and made us feel safe and comfortable. Kudos Shay!!!!

just had a dead car brought back to me from bloomingdale out to South haven. The driver, Robert,…read morewas really good really fast, and put the car right where we wanted it. could not ask for more. very Happy. Use these guys, they are very good

Asked me what I want to pay for the service and then got upset and complained about gas prices when…read moreapparently my offer wasn't good enough. Make your own prices if you want to get paid the number you're looking for.

Not sure if detailing is a service they offer, besides the one you get by getting work done through…read morethem. I Took the time to get someone to take me to drop my car off (also transporting a little one) for them to have my car all day and the detail work is something I could have done from home in 30 mins. Being so strict about a 9am drop-off while keeping a car all day and delivering subpar results is . The inconvenience of arranging rides and losing my vehicle for an entire day was not worth it at all. To add as I'm seeing more of my car they had taken things off my car that were stuck on. So now they cannot be stuck back on because the adhesive was removed. So disappointed the more I notice from this "detail" not worth the time and as I see from other reviews the $

I have used this business before, but still appreciated the curtesy shown by the office staff. The…read moreinspection was quick and professional, as was the quality of the work done on my truck! I'm happy to say it looks new again! I would be happy to rate this business as a great place to have repairs done! Thank you! X-Pert Auto Body of Hudsonville, Michigan