I had really good service to the last couple weeks and the last couple days have been terrible…read moreevery time I call him there's 140 people complaining before me today there was only 28 but I waited on the line for quite some time and gave up so I'm currently seeking another Internet company

If you are searching for an internet provider with constant outages look no further. Let so much as…read morea gentle breeze occur, or a light drizzle. Immediate loss of service. Do not recommend for those wanting a stable connection.

Vexus internet. I would not recommend them. We signed up when they were new in Amarillo about 3…read moreyears ago and they were awesome. Since then the speed has gotten slower and the service keeps going down. Annoying spurts during the day I work from home and internet is critical. today they have been down for 5 hours so far and no ETA when we'll get it back. This is the second time in as many months where there has been a major interruption in service. I'm currently looking for a new provider.

Service and customer relations need major overhaul. When they came to install internet, they left…read morethe wire hanging low from the house to the pole wire in the alley. Called them to remove it and aside from not calling ahead to say they were coming, the service guy arrived at 8 AM pressing the doorbell rapidly and banging hard on the door as if he were going to break in. He removed the box and cut the wire and left it hanging in the alley. Very rude and unprofessional. The service is not worth the money. I was paying for the fastest internet and it was definitely not worth the money. Not to mention the over an hour and half on hold each time I called. Ridiculous

Optimus stole my credit card information from my internet to start me phone lines without my…read moreconsent and took out my bank without permission. they stole my card on!!!!!! Never returned my money said I owed for phones I NEVER Had!!

The worst wifi provider ive ever dealt with. From the time I started my wifi got increasingly…read moreworse, experienced constant outage, and horrible customer service. I upgraded to the 500mbps wifi plan hoping it would make my wifi somewhat better and not only did it not, they switched me to the 1GIG plan without my consent. Even on this plan I still got the same horrible 10-80mbps wifi for $120, when I tried to cancel this they refused change my bill, So I was charged $120 for 3 days of a plan I didnt use choose nor receive the benefits of. Like I said customer service is terrible, even when speaking to an 'agent' it's very clear you're speaking to a poorly made bot or someone from another country who barely knows what they're doing.

I would give it a zero if I could they don't fix their outages within a couple of oursread more

This internet service is quick to fix any issue we have had. The Plains Internet Technician Josh…read moreHubbs was very professional with great integrity. He was concerned about the internet service we were receiving. He went above and beyond with our concerns and system operation. He was knowledgeable. He fixed our router issues and took time to make sure that our home devices connected to our router and their internet service were operating properly. He was polite and respectful. Prior to leaving he stated that anytime we have concerns or issues please contact Plains Internet for service needed or questions. Thank You Josh for showing and having such great customer skills! Thanks to Plains Internet for the quick service response and having this employee in your company! Thanks so much! R/ Randy and Cindy Q.

Zip-a-Dee-Doo-Dah Zip-a-Dee-Ayy... This was the quickest…read moretransaction. I've had inside a cell-phone provider store, in a long time! Kudos to Nate and the entire team for their proficiency and willingness to help! To boot, the aesthetic is very pleasing, and the chairs are comfortable! I had a newer iPhone that I needed to replace with my old one and they got it done in a zip! I'm thankful for Verizon!

if you like getting ignored and then lied to in the sales pitch, then this is the store for you. as…read morefor me, I'll go back to ordering my phones online.

I'm commenting today as a business, due to the lack of help and accountability from AT&T…read moresalesperson who promised to give us multiple-phone lines and fiber optic internet, yet never delivered on their promise! The plan to move to AT&T Fiber Optics and Phone landlines from my current provider to AT&T was established in May. It is now Sept. 2nd and AT&T never delivered on their promise. I've been in contact with them (salesman named Philip) multiple times. My landline service from my recent provider ended August 9th. For four weeks my business has been without working phone lines! I missed 188 phone calls on Saturday alone. This promise to perform fiber optic internet and phone lines was poorly given and completely affected our business performance for multiple days! We've been patient but this has been absurd. We are transferring back to our recent provider because what they promise they deliver!

I have had AT&T since it was Southwestern Bell. They have DEFINITELY improved their customer…read moreservice over the past few years. Before that, it was hideous (outsourced to who knows where. Couldn't get anyone I could understand). Once they improved their customer service, it has been great. The technicians have always been wonderful. They provide a direct number to them after installation to immediately rectify any problems. Unlike rip offs such as Suddenlink, there isn't a cap on the internet. I receive the same bill every month - no surprise charges. About once a year, I call the. Customer Retention Department and see if they have a current promotion for better pricing. The representatives in that department and very kind and helpful.

Would give 0 stars if I could. Shady, cancelled service, got charged for a month of no use, call…read moreback to insure don't need to do anything else to verify cancelling of service, am reassured service has been cancelled. Nothing additionally needs done. Then get a random phone call a week after that indicating they need to come get their dish or we will be charged $300. We are no longer at residence, agree to meet with them and they cancel the appointment due to technician running behind. Give them the 2 remaining days we will be in town & they state they are not available. They try to schedule an appointment for after we are gone and we indicate we will no longer be in the area so they tell us they will be charging us $300.

We came into this store to transfer two lines from Sprint to our existing account and the process…read morewas seamless. Kimberly and Lani were amazing at setting up everything and getting the two new iPhones up and running with new screen protector's and cases. This store is in a quite part of the mall and is only 3 months old. If you're in Amarillo and looking to transfer, upgrade then this is the store to go to. Thank you for everything you did for us.

From the owner: Visit the T-Mobile store in Amarillo and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 1940 Civic Circle can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

AMA Tech Tel is the absolute worst! Their service is always going down. Their tech support guys,…read moreespecially one named Bell, is especially rude! Hanging up on me multiple times. Think it's time to look for a new provider. Even though we live in the sticks , there are more than one provider. Do NOT go with this company.

They don't give what you pay for the quality is awful the employees are rude and most of all their…read moreservice keeps going in and out