Service of air conditioning performed the next day from our call. Technician was very…read moreknowledgeable and honest and fixed what was needed.

Two service calls and received excellent service both times…read more My most recent service call was yesterday, February 18. As you know, temperatures were close to zero. Around 4:00 I determined our Amana furnace must not be working. Placed a call to Farley's at 4:12. Service man came out, diagnosed the problem and had to return to the shop to get the part. By 5:30 the furnace was fixed and working properly. Office personnel and service man were very helpful and courteous. I'm sure the service call will be costly, however, a small price to pay at the end of the day with subzero temperatures. Any service call would be expensive. The other service call to Farley's was around 1/23/25 regarding my Maytag washer. Because we like to shop local, we purchased the washer & dryer from our local dealer Knie Appliance, you know the one that always asks you prior to service, "did you buy the appliance here"? Very annoying. You either service or you don't. I told them the code and the issue I was encountering. Because Knie had already replaced a part in October, I felt it may be the same issue. (This call to Knie was around 1/21/25.) Knie told me they would not be able to schedule a service call until the following week. (What?) I was leaving on vacation that weekend for two weeks and could not leave family members here without a washer. I called Farley Appliance and they sent a service guy out. He actually tested the bad part and removed it from the washer but did not have a part with him, and had returned to the shop to check stock. Before Farley's were able to get back with me, my husband called Knie himself and they ultimately came out same day, tested the part that Farley's removed and confirmed it was bad, and fixed the washer. I'm not sure what my husband said but I could tell that the service man that came, who also had come in October and was very pleasant, was not happy this go around. I had to call Farley's back and say it has been fixed by their competitor. Mind you, the office staff who took the call was very understanding and again, courteous. Farley's is actually located about 12 miles away, and although I told them it was okay for them to bill me for the trip and work they had already done, they never sent me a bill. This whole situation was uncomfortable for me at best but Farley's made it less uncomfortable and it is appreciated. This is service as I remember it should be. We already had some dealings with Farley's in the past as we had replaced the microwave that was purchased with the house. At some point in the future, I will be buying a new refrigerator and I will be making the purchase at Farley's. I anticipate we will also be investing in a new furnace and A/C, and plan to shop at Farley's as well. We now have to consider the service aspect in all purchases because, unfortunately, material things no longer last for any extended period of time. Farley's provides great service; we have had nothing but a positive experience with them.

Everything is the customers fault with this company. The owner talks to you like you're beneath…read morethem when you question their work or judgment call. You are right I am not a expert in heating and cooling that is not my profession. I hired another company turns out there was a leak in the fiberglass tape that caused the issue. Ron's heating blamed the builders saying not enough insulation or etc. Well you're wrong. You guys come to my house for 10 minutes . Yes it's on camera you can say different but it shows when you stepped in the doors and drove off. Total 12 minutes. You guys want to charge me a diagnostic fee FOR WHAT? You guys didn't diagnostic the issue another company did within 30 minutes. Get a second opinion before hiring this company because they are a one sided company and that side only Benefits them. I have my newborn room with improper heat coming into the room. It's 61 degrees when the house is set to 70 degrees and they blame the builders when it was due to their issue that they didn't even diagnose another company did. JOKE of a company. I tried paying the diagnostic fee that I honestly shouldn't because they rushed and didn't even spend the time to figure out the cause. They wanted to charge me a 3% fee for a debit card. Then they tried to charging me for a visit the the prior owner did and never collected on me. The owner wife was trying to pull a fast one on me then said ohh sorry I didn't realize it was a different name. Luckily I asked my total before providing my debit card number

The technician, Dennis arrived right on time. He checked & cleaned my furnace preparing it for the…read morewinter. Dennis was kind enough, since I was a new homeowner to answer all my questions, make recommendations on filters and review my thermostat with me. He even provided & put in new batteries in the thermostat for me. Super experience, very affordable. I highly recommend Ron's Heating & Air of Sycamore.

Had a problem with my furnace and the techs at J and G came to my house diagnosed the issue that…read moresame day. The other HVAC company I called before them said that they were too busy and the other said I needed an entirely new unit. Jose @ J & G diagnosed it with in minutes and it turned out to be a sensor. Saved me literally thousands of dollars and fixed it in less than 1 hour.

Great company! Honest. Efficient. Quality Work. Replaced a large double sink cement laundry tub for…read moreme and made short work of it. Highly recommend!

Dave Mapes was recommended to me and from start to finish I felt confident in his and his…read moreassistant's work. I needed a new kitchen sink faucet. He not only had one in his truck but quoted me the cost of it and their work and it was quickly and efficiently installed. I am happy with his work and would use his services again.

Super responsive to my desperate call about not having any hot water. They totally could've talked…read moreme into buying a new one and I was prepared to do so. Instead, they spent an hour and they repaired the unit at a super reasonable price.

My home warranty company hired them to replace a sump pump that had stop working, in April. They…read morecame out and replaced my 1/2 hp pump with a 1/3 hp pump. A few days later the check valve went, and there was a hole in the pipe, it was making an awful racket. I called them again. (Sunday) the owner came out and was mad he had to come out. In his haste he left the drainage hoses from the central ac out of the sump pit. I didn't check his work, figured he knew what he was doing. Well, I started using the ac at the end of May, and continued all through June, July, August. I opened up the doors to the crawl space to get something out, and there was water everywhere. I thought the ac had gone bad, I called my home warranty co.again and they sent out a person to check that is when they found the hoses out, and water had ran all under the house. I called JKRZ and got nothing, but denial. I feel it's his fault my crawl space is wet, and it will cost $2000-$4000 to dry out and remove ruined products. JKRZ is not owning up to this. DONT USE THEM, THEY ARE VERY RUDE AND HAVE AN ATTITUDE.

We called for a bathroom sink replacement due to faucet and pipe leaks…read more Mr. Roger Votaw helped us pick out a new sink replacement from Lowes via text and pictures while he removed the old sink and pipes. The job took about 2 hours. Mr. Votaw was very respectful and helpful. He cleaned up afterwards and charged us fairly for the job done. Our new sink is working great!! Many thanks to Mr. Votaw Patricia Wilson, Sycamore, IL

Great company, showed up on time, were clean, fast, honest and affordable. Fixed a leak under my…read moresink behind the wall. Will definitely use again and highly recommend.

We called them when our furnace went out at 1:00am during a blizzard and recieved great service…read more Terry was able to get it going with a similar motor then came back later with the correct motor. Great quick, and friendly ser ice. We have signed up for routine maintenance on our furnace and a/c.

My 27 yr old furnace finally died. Today the furnace and air conditioner was replaced by Dahlquist…read more They explained everything I had questions about and did a great job installing. I highly recommend.

The gentleman who came to your home in South Elgin was great!!! We had same day service and he was…read morefast, efficient and was $20 less than other quotes I had! He fixed our dryer in about 30 minutes. CALL THIS COMPANY IF YOU WANT GREAT, LOCAL SERVICE!!! Thank you, Quality Appliance!!

I called Quality Appliance because my dryer was broken. They were very knowledgeable, polite, and…read morefriendly. It only took them around five minutes to fix my dryer. I would defiantly recommend them to a friend.