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    Humane Animal Care Services

    3.0 (2 reviews)

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    6 months ago

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    17 years ago

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    East Lake Animal Clinic

    East Lake Animal Clinic

    2.8
    (162 reviews)

    East Lake Animal Clinic has an experienced veterinarian/surgeon in charge and he has done wonders…read morefor my three little Maltese dogs advising on their care. His staff and their manager have been helpful even though there was a surge of appointments since people are taking their pest more to the doctor's office during Covid. What won me over is they explain what they are going to do and why, share their advice and options, and follow though. My rule each day is dogs first and they have the same care in mind for all pets.

    The most unprofessional vet clinic on the Central Coast. Our team is not sure why they have…read moreattitude, but every person we've sent to this clinic has had the same experience. Corporate needs to clean house, starting with Dianna, the office manager. It's bad vet medicine, and when we discussed it, their answer was not to address our team's input from multiple fosters, but instead go on the defensive. After this last incident as a rescue we will not work with them. One of our pugs tested positive for Erlichia. This was verbally communicated to our transporter. First the front desk person said the pug had heart worm and this was later corrected by Dr.Padilla. No written documentation was delivered to the rescue. After 3 email requests, we received it. They sent home antibiotics with no written instructions or explanation. We will not use this vet practice again and will let their management company know as they are corporate. They need to clean house as the attitude and hostility is condoned by management. .

    Monterey Bay Loved Pet

    Monterey Bay Loved Pet

    4.6
    (315 reviews)

    A wonderful experience at such a sad time. We had to make an overnight decision for our sweet boy…read moreBruno. The hospital we took him to uses a place in Gilroy for their cremations. When I had reached out to the place in Gilroy to see if I could bring him to them that day and they immediately turned me away and said no appointments after 3pm. We had scheduled his appointment for 4pm at the hospital. I reached out to Jim at MBLP and he immediately let me know that he would have someone waiting for me when I get there. Germaine (Not sure of the spelling) called me to let me know that she would be there when we get there and to not worry about the time. Germaine was so kind and professional and handled our situation with care and patience. I would highly recommend MBLP for your time of need. Thank you Jim and Germaine for your kindness. Sincerely, Pam

    All critters great and small, including their two-legged companions are treated with dignity and…read morerespect and compassion here. We lost one of two litter-mate gingers last October and Dr Nagel helped us through that experience. The second of our boys had the same genetic kidney disease and died last night. We didn't really need a vet so we called MBLO and arranged to take our companion of 16 years for cremation. First, the facility is in a beautiful setting in Royal Oaks. We immediately felt at peace as we drove in. Warmly greeted the "business" part was so light-handed it spoke to what professionalism really means. We had retained the ashes of our other boy and the kind folks at MBLO without hesitation agreed to scatter the ashes of our boys in their memorial park. We felt so good that our ginger boys were together again.

    Humane Animal Care Services - petservices - Updated June 2026

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