Disclaimer: I only stopped by on a whim while in the area to look at the adoptable dogs. We did not…read moreend up adopting any so I cannot speak to the adoption process. The location is a bit isolated at the end of a street where it looks like there's some illegal dumping. But the building itself and facilities were very clean. It's honestly either the best shelter I've seen or the one closest SPCA to my home is extra rundown or both... You can stop by without an appointment just to look at the animals. This place does not smell. Really! I'm used to walking in and the shelter reeks of dog or waste. I don't think I saw a single accident. These kennels are all inside. They're glass. The dogs don't immediately cry and bark for attention! They're actually calm and happy for being in a shelter. The shelter has a little bucket of treats. You can help train the dogs to be calm by giving them a treat. What a wonderful idea! The bios are pretty detailed for each animal. They also have a couple in foster care but those bios are in the hallway wall. While we were there we saw they do a schedule and put different shelter dogs together in an outdoor area to play together. Play dates! Great idea for enrichment and to help learn more about an animal. From what I saw, I wish every animal shelter was this nice and all shelter dogs could be this comfortable!

Hispanic lady with long black hair was EXTREMELY rude, if you want people to adopt your pets have a…read moregood attitude. Everyone else was a dream :)

There's some difficulty getting in touch to make appointments, phone number is unhelpful.read more

Dr Mayer and staff ladies were amazingly helpful and caring! My first visit and I will be coming…read moreback Elizabeth, Charlie and Bibi

wow this place has really gone downhill. I have been coming for 4 years but original doctors have…read moreleft, and newer staff is so rude. Marjorie must not like working there or answering phones. EVERY TIME I've ever called and left a message, I get a call directly back. She called my emergency contact first this last time and my contact was confused if it was a routine call, and Marjorie acted like my contact was incompetent and when she called me back she said I need to update my contact information? She just called the emergency contact first instead of me but she was so rude about it. Mind you, she called at 7:50 for an 8am same day appointment. They just want to run tests without actually giving treatment. Incredibly expensive and no actual direct help. Dr. Brooks also always seems annoyed when you're asking questions. She always seems rushed and like she has something better to do. They don't keep good records on the actual patient file. My cat got diagnosed with mild cerebellum dysplasia and every time I take him in, the nurses make a comment about "how funny looking he is" and asks me what's wrong. They always asked about his last vaccines. Respectfully, do you folks not look at a patients chart before taking them in? I kindly called to have them send the vaccine records to the new vet since the office said they didn't have them, and Marjorie went "check with receptionists I sent them". Again. So rude and am not sure what for. All that coupled with Marjorie being rude was enough to make me not go back. Took my cat elsewhere and immediately got care and medicine. Paula the nurse was the only reason I kept going. She was incredibly kind and caring. Can't say the same for the rest of them. Save your money and go elsewhere where the staff actually cares about animals and not running up the invoice.

The doctors and staff were wonderful however we paid $1200 for them to tell us our dog had a muscle…read moresprain and we're sent home with anti-inflammatories.

I have had excellent experiences with my two cats. One got hit by a car and we were mailed a very…read morenice card! Very thoughtful. Our first cat that got hit, had a bad bite that was treated and he healed nicely. Our new kitty Raven has been getting kitten care and she is doing great! Good vet care costs money and Aptos Creek side gives quality care and they know what they are doing. Also fast and convenient service with dog and cat separate entrances. Thank you

Poor communication overshadowed otherwise good veterinary care…read more The veterinarians at Aptos Creek Vet seem knowledgeable and kind. Unfortunately, our experience with the office staff was so frustrating that we won't be returning. About a month ago, we brought our cat in for an exam and bloodwork and spent over $500 to diagnose a thyroid issue. He was prescribed medication, which has worked very well. He has gained weight and seems happier. When we went to refill the prescription, the refill was rejected. When we called to ask why, we were told our cat needed to come in for additional bloodwork costing another approximately $250 before the medication could be refilled. That in itself wasn't the issue. What we asked, repeatedly in different ways, was: * Is this additional bloodwork a one-time follow-up? * How often will this testing be required going forward? * What should we expect the annual cost to be for managing this condition? We could not get a clear or direct answer to these very basic questions. Instead, staff repeatedly said "the vet requires it," without explaining the longer-term plan or costs. When we asked for clarification, we were told we must not have been listening during the original visit. As the conversation went on, it became more frustrating because no one would simply explain the monitoring schedule or expected annual cost, which is necessary to make informed decisions about long-term care. Even when the office manager got involved, the questions were still not answered directly. The situation escalated unnecessarily, and we were made to feel at fault for being frustrated after repeatedly asking for straightforward information. I really don't think we were the a$$holes here. If you value clear communication and basic transparency around ongoing care and costs, I'd recommend looking elsewhere.

I haven't needed Dr. Good's services in over a decade but she and her assistant were great caring…read morefor my 18 year old cat. I dont recall exactly how she helped out but I felt Mrs. Tiggs was getting the care she needed

Dr. Good responded to my inquiry from an email. She didn't need to respond to my stream of…read moreconsciousness email which was confusing on my part. Any one who would take the time to write a thorough, informative reply deserves five stars. If I had a pet, I would definitely take my pet to Dr. Good for treatment and regular health check-ups.

I like going into the SPCA. The pets are so cute :) My…read morehusband and I just adopted a kitty. She is so wonderful. I feel in love with her right away. She was friendly and playful. It's my first pet. She is easier to take care of than I thought it would be. I'm glad we adopted her. All volunteers at the SPCA were great help :)

The lady who is in charge of adoptions on the weekends is the rudest person ever. Her customer…read moreservice skills are terrible. After being in the store for almost 2hrs interested in adopting the dog that we were interacting with for half of that time, she decides to make it clear that she wasn't going to let us adopt her because she didn't see any interaction. Really?!

Last week we stopped by this location to stock up on cases of our spoiled Seal Point Ragdoll's wet…read morefood. We were pleasantly surprised to find our fussy feline's favorite brands, as well as some new ones thanks to our helpful cashier! And I'm happy to say she has been devouring everything we brought home with no complaints! And our cashier also mentioned their second location in Freedom CA carry the Primal Cat Freeze-Dried Nuggets I was looking for that our cat loves crumbled as treats! Stella and Chewy's Carnivore Cravings Duck & Chicken and Chicken & Chicken Liver Recipe~ Our Seal Point Ragdoll loves both of these grain free easy-to-use pouches with no preservatives, flavors or colors! Not to mention their meat is grass fed and cage free! Weruva Cats in the Kitchen Love Me Tender and Pumpkin Lickin' Chicken~ Our Seal Point Ragdoll loves both of these grain-free and carrageenan free easy-to-use pouches! Not to mention this company is family owned since 2006 and BRC verified! Feline Natural Chicken & Lamb, Lamb & King Salmon and Beef & Hoki Feast Canned Food~ Our cashier recommended this brand and our Seal Point Ragdoll loved all 3 flavors of this veterinarian and nutritionist approved canned cat food from New Zealand! Not to mention it's AAFCO approved and grain-free, meat is grass fed and free range, with absolutely no artificial flavors or preservatives! I would definitely recommend this location and we'll definitely be stopping by again next time we're in the area, I think our almost 8 year old fur child is stocked up for over a month now after this shopping trip! I could only hold a few pouches/cans in one hand at a time to capture the images with my other hand, he he! Support small! SYOY! =^.^=

I like visiting pet stores in other cities to see what is out there. On this occasion, I needed dog…read morebiscuits and did manage to find some to buy here. However, this is a very small store! It is located in a strip mall with a Safeway and an Ace Hardware. They are primarily focused on dog/cat food. The clerk was friendly, which is always a plus.

Have only praise for how they have taken care of my cat. He requires daily medicine for his kidney…read more They do require that shots are up to date. My cat was very content while there for 5 days. I type out a memo of his schedule so they have something to refer to. Highly recommend.

It was a few years ago and finally getting around to posting a review…read more What a relief; with all the stresses associated with the Santa Cruz County mandatory evacuation, Kitty Hill was able to house my 4 cats on a moments notice. On another occasion, due to extended power outage, I sought Kitty Hill again on a moments notice and on both occasions. I kept in contact with the Kitty Hill staff who kept me informed of my cats progress. I made an appointment to visit but decided otherwise I did not feel it was appropriate for the Kitty Hill staff watch a grown man cry. Highly recommended!!