We went to an adoption event they were having this weekend and we fell in love with a pair of…read morekittens filled out the adoption application so we could meet them. Spoke with the owner for about thirty minutes before even heading inside to meet them to give her the baseline of things that typically raise concerns to cat rescues. We have two dogs, live in a studio, and they would stay in the bathroom while getting acclimated to us and the dogs. We let the rescue team know both dogs grew up around cats and have never shown any issues and they know to go to the door for potty time (ensuring the back door would not be left open for the cats safety). During this conversation I heavily emphasized and talked about my Pitty mix because she is off weird with people and we won't push that but she has never shown any signs of aggression towards other animals. They were very open to our situation and told us they do a "trial" period to ensure a smooth transition for the cats and even if it doesn't work out after the three weeks we can hand them back over with no ties. We were super excited to find a rescue that seemed open and willing to work with us. I have been the pet industry for over six years so I know how finicky cat rescues can be sometimes and was super excited to thought I have found some place different. We spent 45 minutes looking at the cats and they were absolutely adorable and we wanted to go through with the adoption process. We talked to the owner she approved our application and we set up at time for Monday for her to drop off the cats to us. We were told we would be getting a text from the foster that same evening confirming drop off time and sending over some pictures of the kittens. We didn't get anything that night knowing they were running the adoption event through the weekend and they may be busy we decided to send an inquiry email Sunday at around 3:40 pm. We didn't get a message back until almost 9pm on Sunday. The rescue staff knew both of us worked Monday-Friday so meet up would have to be after than. We went to the pet store on Saturday to buy the basic cat necessities and once we got a message confirming the meeting and that we would be receiving the cats we would order the bigger things (cat tree, things for outside of the bathroom, etc.) but given we weren't texted until 9pm the night before everything had not arrived or is now arriving today (Tuesday). When the foster arrived to our home we immediately felt judgment due to the location of our home. Before entering our home the foster asked to meet the dogs we allowed for her to meet one but again with my pit mix she is ultimately nervous around people and it's not worth stressing her out and the foster let us know that was a "concern" for her but ultimately something I didn't feel comfortable stressing my dog out for. After entering the home it just felt like a very judged and invasive process. Under the impression based on the interactions with the dogs she would not be leaving the cats with us she still proceeded to take pictures of our home which we do not know if they have been deleted or not. Ultimately I do not blame the rescue or the foster as I believe they are doing what they believe is best for the cats but I do also want to warn people that the adoption process was very very invasive and left us with an overall icky feeling. They got our hopes up and seemed super welcoming and willing to work with and then completely flipped when it came to meeting at our home and we were judged for a number of reasons. We set up our home for two new additions and still have materials being delivered to our home with no use now. Ultimately we just find it very rude and distasteful.

I recently applied to adopt a kitten and reached out to her foster. I was very interested and…read moreexcited, as I have a large home I own and years of experience caring for cats throughout their entire lives. I was surprised to be told to "pursue other kitties with other rescues." I completely understand if the kitten I applied for was ultimately a better fit for a home with other cats, and I respect making placement decisions in the animal's best interest. But the way this was communicated felt dismissive and unnecessarily hurtful. This experience has put me off from working with this rescue again. I hope all their sweet cats do find wonderful homes, but I can't recommend this organization based on how adopters are treated.

Update to the manager's response:…read more I had never been "unsure" about declawing, in-fact I'm 100% against it! That was never brought up in the conversation, that is absolutely false. And the garage in question had been converted into a room, it was actual well insulated additional room where I was planning to set up their space. Please stop making bs stuff about the conversation we had. I ended going with a better organization from where I was able to adopt. Lots of better options out there than your so called rescue.

I only looked up IBOK's Yelp reviews after having an upsetting experience with them, which I think…read moreis worth sharing for others navigating the adoption process. I was initially very excited about IBOK, particularly their thoughtful two-cat policy, which made a lot of sense to me. They were also flexible and kind about my living a few miles outside of Santa Clara County. I was approved to adopt and the process started off on a positive note. After being approved, I was quickly directed to a specific pair of kittens who were older than I'd hoped for. They sounded wonderful, but while young, they don't look like what you picture when you think "kittens." Our family recently lost our 20-year-old cat, and my children, who are younger than that cat, have always hoped to experience raising kittens. The initial email recommending the pair was polite and said if we didn't feel they were the right fit, there would be many others to consider. I felt bad tentatively turning down the pair they suggested and said as much in my reply. They quickly let me know that I might have to wait a few months because it was not kitten season. What made the situation upsetting was what happened next. A few days later, IBOK posted about eight 7-8 week old kittens on their Facebook page, asking for foster help. I was excited to see young kittens despite it not being "kitten season" and I inquired if it might be possible to adopt a pair instead of fostering as we are probably not up to giving up kittens we've taken into our home! We got our last cat at this age. I also commented (in what I thought was a friendly way) that the kittens were all cute and that one particularly reminded us of our late cat. The response I received was unexpectedly harsh. Part of the text read: "As you were not interested in the kittens we recommended to you as a perfect fit, you may want to look at other rescues for your new kittens. Wanting kittens as young as possible isn't a characteristic we look for in our adopters. We want the best match possible for our kittens, and you do not seem to be looking for a match that would be in the best interests of our kittens. We're sorry, but you asked us for help in finding the right pair for you, and we did that. But you were not interested. You should be looking for the right personalities, not just how they look." This response made me feel hurt, stupid, and misunderstood, and I regretted commenting on the kittens' cuteness, as it was meant to be chatty and friendly. It also made me feel very judged for expressing a preference for younger cats, which I already felt bad about but hadn't realized would disqualify us as adopters. Despite feeling upset, I responded apologetically to her text (even though my husband suggested I simply reply, "Are you OK?"). I dislike confrontation and understood that they were not going to let us adopt, but I didn't want to leave on a bad note. I never received a response back. As someone who works with a horse rescue, I understand how those in deep in the trenches of rescue work are often overwhelmed and exhausted. Still, I think it's important to assume the best of people who come to you hoping to love and care for animals. My interaction left me feeling like one of the Dursleys, and it's going to take me some time to build up the nerve to approach another rescue group. I know I should re-examine my preferences too. I imagine that adopting through IBOK could go well if you accept the cats they recommend for you, avoid expressing preferences about age or commenting on appearance, and pass their tests. Their focus on finding the best match for their cats is admirable, but I think they could benefit from more compassion and openness when communicating with adopters. Especially after reading the other reviews, I'm sure many people would likely be willing to adjust their plans if guided thoughtfully. (I'm leaving 3 stars because I think that's the fairest option considering I only experienced one small part of the adoption process.)

Tammy is great with the The cats giving dedicated attention. We highly recommend her as we've been…read moregoing to her for a nearly 10 years..

Our cat Ari has stayed at The Kitty Hotel a few times and we've always had a very positive…read moreexperience. It's easy to request a stay and they are quick to confirm. We've met both Tami and Marissa during the drop offs and pickups - they are both super kind and we feel 100% confident that Ari is in good hands during his stays. Whenever we've gone inside the facility it's always clean, the cats look content, and the environment is quiet and peaceful. The first time he stayed I was a little nervous about how he was doing (he can be shy and unsure of himself in new environments) so I periodically emailed The Kitty Hotel and Marissa was kind enough to provide updates that helped ease my mind. He always comes home without any physical or behavioral changes and easily transitions back to home life without any issues. The price is reasonable for the high level of care the cats receive. Highly recommend The Kitty Hotel!

Such an incredible team of vets, techs, and front desk staff. Their customer service and care to…read morethe pets and pet parents surpass all of my previous vet experiences. My dog came in for a ruptured anal gland and after speaking to them over the phone, I felt very trusting of this business because of their price transparency. On top of that, my dog's injury healed wonderfully. I felt that I was asking too many questions but the vets were always very patient with me and answered all of my concerns, which eased my anxiety. I also brought my chinchilla for his skin irritation and went home with lots of good tips from the vet who had chinchillas that lived to be 20 years old! I felt very reassured knowing that the help I was receiving was from personal and professional experience. Additionally, they emailed me articles about chinchilla heart murmur, which I am beyond grateful to read up on. Overall, my pets are still in great health after their vet visit and I am very thankful to have found a vet practice I am happy to bring my pets back to.

Great experience at Happy Valley Animal Hospital. The staff was kind, patient, and very caring with…read moremy puppy. They made a stressful situation feel much easier. Very grateful for their help, highly recommend!

We used happy paws Monday night after we found this sweet boy wandering around at night. They where…read morevery thorough and did a great job assisting us with our new friend and did a great Jos conforming the owners identity, we highly recommend them for all your stray animal needs.

I guess I'm not the only one who thinks this place needs work. Your last 4 reviews are all one…read morestar!!! You need to fix this place or get out of the animal business. Even the staff is bad. But of course, the doctor hired them so it makes sense. I went in to get flea medicine the other day and they wouldn't give me even one dose because I haven't done a yearly exam. I was overdue a few days!!! I have never been treated so poorly. I emailed them and Samantha who is the office manager emailed me back and basically told me they would send my records to whomever I was moving my cat over to. Of course I would leave. You guys are nasty people who are money hungry. You don't care about animals. My cat has never been diagnosed correctly. Not once! Good riddance.

I am so disappointed with Quito. Your receptionist Diana hung up on me after making a rude comment…read moreand tone of voice stating,"THIS IS A PLACE OF BUSINESS MAM." My cat was feeling heavily stressed and sick, so naturally I was on the emotional side this morning. Before even going in to be seen, over the phone, Diana was giving me all these estimates that gave me a shocking response because it was so expensive. It's hard times out here. It was absolutely unnecessary to respond the way she did to a customer where I have brought all 4 of my cats to and have spent lots of money at. I understand you are a business but you didn't have to make me feel worse than I was already feeling. Thank you for showing your true colors. You have completely turned me off to this vet and when I stated I will not be doing business with them anymore Diana also said ,"good, don't then." I work in customer service and my advice to you is retrain your employee. At least fake that you care. Horrible experience and you best believe I will be spreading the word.

I have been using their service for 5+ years. Ailsa and Steve are reliable and responsive. Both my…read morekitties love them. They send check-ins when they visit and brought in packages on doorsteps. They require us to send a check-in back to them when we are home otherwise they will send another visit the next day to make sure your furry friend is taken care of - they really care! Ailsa and Steve do the visits themselves and never send a random third-party to your home. Appreciate them so much! I would recommend Greenman to anyone who needs pet sitting around the area.

How have I not written a review for Steve and Ailsa?? They've been our reliable and trusted pet…read moresitters for 20+ years now! They're so pleasant to deal with and obviously love their work. It's such a good feeling knowing that our pets are in good hands while we're away. They have thought of every possible thing that might go wrong and discussed and documented our wishes ahead of time. And they're so good with our pets - they have no problem giving medications and even send us occasional pics while we're away. We've used several other services in the place and no one compares to Greenman Pet Services!

I now have 3 cats! Naturally, I brought my new sweetheart girl Eve to Dr. Peet…read more She was a kitten that my partner found abandoned under a food truck. She was there for a few weeks and we decided to take her in. She had all her vaccines at Alpha (we bought the kitten package). We also got her spayed here in January. While it's more expensive to spay here, I think it's worth it because they do a blood panel. She actually had some high kidney markers and we postponed her spay. Got her retested a month later and all good. Everyone here is fabulous, especially Dr. Peet and Sophia! I've referred 3 friends here as well as my mom who rescued a kitten too. Everyone loves Alpha! They're honest and upfront with pricing.

We are in the process of transporting one of our pets to another country and it requires a USDA…read moreclearance. It is really important to not only research the USDA website criteria but also to be very timely and accurate on who and how you go through this process. Today I made a call to Alpha to ask for information and help with the process. Sophie answered the phone and I was extremely thankful she did. She is a fountain of knowledge about the USDA process and was able to give me very important advice as to how and what is needed for the country we are desiring our pet to go. Sophie is the most informative person I've met in this process. She gives very accurate advice and also warns of the problems that can arise in the process which is greatly helpful in people desiring their pets to travel as streamlined and efficiently as possible. Thank you so much Sophie for your help today. You are an asset to the Veterinary/animal community and to people who genuinely love their pets.