We went to an adoption event they were having this weekend and we fell in love with a pair of…read morekittens filled out the adoption application so we could meet them. Spoke with the owner for about thirty minutes before even heading inside to meet them to give her the baseline of things that typically raise concerns to cat rescues. We have two dogs, live in a studio, and they would stay in the bathroom while getting acclimated to us and the dogs. We let the rescue team know both dogs grew up around cats and have never shown any issues and they know to go to the door for potty time (ensuring the back door would not be left open for the cats safety). During this conversation I heavily emphasized and talked about my Pitty mix because she is off weird with people and we won't push that but she has never shown any signs of aggression towards other animals. They were very open to our situation and told us they do a "trial" period to ensure a smooth transition for the cats and even if it doesn't work out after the three weeks we can hand them back over with no ties. We were super excited to find a rescue that seemed open and willing to work with us. I have been the pet industry for over six years so I know how finicky cat rescues can be sometimes and was super excited to thought I have found some place different. We spent 45 minutes looking at the cats and they were absolutely adorable and we wanted to go through with the adoption process. We talked to the owner she approved our application and we set up at time for Monday for her to drop off the cats to us. We were told we would be getting a text from the foster that same evening confirming drop off time and sending over some pictures of the kittens. We didn't get anything that night knowing they were running the adoption event through the weekend and they may be busy we decided to send an inquiry email Sunday at around 3:40 pm. We didn't get a message back until almost 9pm on Sunday. The rescue staff knew both of us worked Monday-Friday so meet up would have to be after than. We went to the pet store on Saturday to buy the basic cat necessities and once we got a message confirming the meeting and that we would be receiving the cats we would order the bigger things (cat tree, things for outside of the bathroom, etc.) but given we weren't texted until 9pm the night before everything had not arrived or is now arriving today (Tuesday). When the foster arrived to our home we immediately felt judgment due to the location of our home. Before entering our home the foster asked to meet the dogs we allowed for her to meet one but again with my pit mix she is ultimately nervous around people and it's not worth stressing her out and the foster let us know that was a "concern" for her but ultimately something I didn't feel comfortable stressing my dog out for. After entering the home it just felt like a very judged and invasive process. Under the impression based on the interactions with the dogs she would not be leaving the cats with us she still proceeded to take pictures of our home which we do not know if they have been deleted or not. Ultimately I do not blame the rescue or the foster as I believe they are doing what they believe is best for the cats but I do also want to warn people that the adoption process was very very invasive and left us with an overall icky feeling. They got our hopes up and seemed super welcoming and willing to work with and then completely flipped when it came to meeting at our home and we were judged for a number of reasons. We set up our home for two new additions and still have materials being delivered to our home with no use now. Ultimately we just find it very rude and distasteful.

I recently applied to adopt a kitten and reached out to her foster. I was very interested and…read moreexcited, as I have a large home I own and years of experience caring for cats throughout their entire lives. I was surprised to be told to "pursue other kitties with other rescues." I completely understand if the kitten I applied for was ultimately a better fit for a home with other cats, and I respect making placement decisions in the animal's best interest. But the way this was communicated felt dismissive and unnecessarily hurtful. This experience has put me off from working with this rescue again. I hope all their sweet cats do find wonderful homes, but I can't recommend this organization based on how adopters are treated.

The owner was extremely rude and unwelcoming. I walked in with my two young daughters, ages 5 and…read more6, to inquire about a kitten, and we were treated very disrespectfully. She was dismissive from the moment we arrived and was quick to shut the door in our faces. I can't say for certain whether race played a role in how we were treated, but the interaction left me with the strong impression that we were not welcome, and I felt that there may have been discriminatory behavior involved. Based on my experience, I would not recommend this place. There are plenty of businesses that understand the importance of treating customers--and especially children and families--with basic courtesy and respect.

Update to the manager's response:…read more I had never been "unsure" about declawing, in-fact I'm 100% against it! That was never brought up in the conversation, that is absolutely false. And the garage in question had been converted into a room, it was actual well insulated additional room where I was planning to set up their space. Please stop making bs stuff about the conversation we had. I ended going with a better organization from where I was able to adopt. Lots of better options out there than your so called rescue.

We used happy paws Monday night after we found this sweet boy wandering around at night. They where…read morevery thorough and did a great job assisting us with our new friend and did a great Jos conforming the owners identity, we highly recommend them for all your stray animal needs.

Such an incredible team of vets, techs, and front desk staff. Their customer service and care to…read morethe pets and pet parents surpass all of my previous vet experiences. My dog came in for a ruptured anal gland and after speaking to them over the phone, I felt very trusting of this business because of their price transparency. On top of that, my dog's injury healed wonderfully. I felt that I was asking too many questions but the vets were always very patient with me and answered all of my concerns, which eased my anxiety. I also brought my chinchilla for his skin irritation and went home with lots of good tips from the vet who had chinchillas that lived to be 20 years old! I felt very reassured knowing that the help I was receiving was from personal and professional experience. Additionally, they emailed me articles about chinchilla heart murmur, which I am beyond grateful to read up on. Overall, my pets are still in great health after their vet visit and I am very thankful to have found a vet practice I am happy to bring my pets back to.

Great experience at Happy Valley Animal Hospital. The staff was kind, patient, and very caring with…read moremy puppy. They made a stressful situation feel much easier. Very grateful for their help, highly recommend!

We Love Dr. Greenspan who has cared for our leopard gecko Clarice for years. We always feel welcome…read morehere and Clarice receives top-notch care including thorough exams with plenty of advice about her care.

Follow up visit I received very good care for my dog post his dental extraction. I was told that…read morethe vet veterinarian did all the extractions while the tech did the anesthesia, etc. This is legal and as I told the Vet, I would've appreciated the involvement of the tech before. She agree and I imagine we modify her pre-Surgery communications to include the role of the tech. Disclosure and transparency are essential in any professional practice.

Do not bring your pet rabbit here. I brought my 11-month-old rabbit Sunny here because he was not…read moreeating or producing fecal output. Dr. Cupka told me it was just gas and sent him home. Sunny died less than 12 hours later. The radiology (x-ray) report, which I received after Sunny passed away, flagged a suspected obstruction and recommended immediate hospitalization and IV fluids. None of this was communicated to me. The medication Dr. Cupka prescribed (a gut motility medication) is contraindicated for obstructions. You are not supposed to prescribe metoclopramide for stomach obstructions as it may cause intestinal rupture. The staff is also unprofessional and lacks empathy.

I received amazing care for my guinea pig here previously during COVID, and thought I would bring…read morein my corgi today for a wellness check. Dr Cupka and his vet tech went above and beyond in providing my dog with thorough, compassionate care. They took time to listen to my concerns and provide helpful solutions without making me feel rushed. I left feeling assured my pet has been well cared for. :) Thank you to the fantastic Wildwood staff!

They are always very caring and kind. We have had multiple cats be seen at The Cat Hospital over…read morethe last 15 . We've seen multiple vets there and I've had good experiences with pretty much all of them when one of my cat was diagnosed with cancer, I really appreciated that they didn't just recommend the expensive chemo route but gave me various options for him based on where his health was at that time. The option they gave us and we went with bought us a little more time with him. My only mild complaint is it can be very hard to get an appointment for a specialty like an echo or an ultrasound or a dental appointment... but this is not unique to them Our old vet who retired before we came to The Cat Hospital had long wait times as well Overall, I highly recommend this that for any kitties that need care

I have been coming to The Cat Hospital for years now and their service just keeps getting better…read more (Now with greatly improved kitty dental care!) Despite being very busy, the staff and vets at The Cat Hospital always take the time for me and my cats. They are friendly and responsive! A special thank you to Janine for going out of her way to make me some awesome Cat Hospital magnets even though they were all out! (They are on my fridge and brighten my days.) And thank you, Janine, for hunting me down to get a hold of me (even calling an alternate number) and even staying late one night to wait for me to get a diabetic prescription filled at a local pharmacy. Also, great thanks to Lisa for literally saving Tiger's life, noting that when I came in Tiger was hyperventilating and having a diabetic crisis. Kudos to Lisa and Tania for following up with the docs for callbacks and prescription approvals, so many times. You guys are awesome! Tania always has a smile, even when I am running behind and making her stay late! And of course, a shout out to Dr. Compton for caring so much, giving good advice and explanations, and calling me even after hours to update me on my cats.

We've taken our cats to this excellent pet hospital forever & continue to be so pleased with the…read morevets & the techs -- compassionate & capable, always happy with their fine service. However, I promised an employee today that I'd spread the word about their website & recorded phone message being out of date: the office now opens at 8:30 a.m. Mon through Fri, instead of 8:00 a.m. as announced. The employee says that the staff keeps urging "the manager" to update the info but that's been futile so far, which sounds like some managers I used to work with..... The vets & techs are still top-notch, & that's what counts after all (once you can reach them)!

I've been to so many vets and Burbank is the only one I've felt most comfortable and trusted. I…read morereally love the vet techs team and vets. Dr Alvarado is my favorite and I know with absolute certainty my pets are in good hands. When I had to put my dog down, Dr Alvarado (who was not working on that day) made sure all the staffs and Dr Kumar is ready to receive us. Dr Shapiro was also one of the fun and wonderful vet. Sad that he has retired. I cannot imagine sending my pets to any other doctors other than Dr Alvarado. If she ever leaves Burbank, I'm going wherever she goes... Administration staffs are also very helpful and friendly. Mellisa was a great, great Manager!! I can't say the same about the new Manager (Jill). If anything, she might be the reason customers would leave Burbank.