The owner was extremely rude and unwelcoming. I walked in with my two young daughters, ages 5 and…read more6, to inquire about a kitten, and we were treated very disrespectfully. She was dismissive from the moment we arrived and was quick to shut the door in our faces. I can't say for certain whether race played a role in how we were treated, but the interaction left me with the strong impression that we were not welcome, and I felt that there may have been discriminatory behavior involved. Based on my experience, I would not recommend this place. There are plenty of businesses that understand the importance of treating customers--and especially children and families--with basic courtesy and respect.

We had a wonderful experience with the kittens. The play area was clean and the requirement to wear…read moresocks (no shoes or bare feet) a pleasant surprise. We also had to use hand sanitizer. I lowered my rating for two reasons. I am disabled and it is difficult to sit on low seating. There was no accessible seating in the entry or play area. I went outside to sit on a bench and a woman lit up a cigarette. A steady stream of smoke was blowing in my direction. I finally told her that I am allergic. She did not care. It was her smoking break (right outside the entrance) and that she was having a bad day. She continued to smoke. She told me that I should be inside with the kittens. I got up to go to my car determined to write this review and told her that she should consider accessible seating. The kittens were admirable though!

We had such a great experience adopting from AFFR. They were professional and friendly. We got…read moregreat information about our pup before meeting her, and had a lot of time to spend with her before making a decision. Once we decided to adopt, the process was easy, and they had all of the vaccine information we needed. Our dog is perfectly healthy, friendly, and amazing! Plus, Elena is awesome and checked in long after our adoption to make sure our pup was adjusting and doing well. She is so thoughtful and caring, and Angel's Furry Friends is a great organization to adopt from.

We went in looking for a different dog but ended up meeting our new dog Samantha at the meet-up. We…read moreplayed around with the other dogs before making the decision and left that day with her. Overall it was a great experience and we are very happy with our new dog.

Can't believe we got the cuddliest lap kitties here! My other cat is a cat distribution backyard…read morecat and we could not desensitize her in time. We came here last minute on a Friday and wasn't able to see any cats as they're closing. Dont go unless you have 2-3 hours before the closing time. The next day we wanted to see 2 kittens but they couldn't locate one of them and they also happened to be part of a bonded pair so we assume maybe they were adopted. We knew we wanted 2, so we asked to see 2 more kittens, and they allegedly gave my partner some attitude but let us see them. We got one free vet visit and went to VCA already, easy and great staff. They were 10 and 13 weeks at adoption, and are quickly growing and such a blessing. No fleas or ticks, both spayed and the older one with rabies shot, both began to do their other vaccine series as well.

I am extremely disappointed with my experience with San José Animal Care & Services regarding a…read morenoisy dog complaint. I invested a significant amount of time documenting the issue, maintaining a detailed log, and collecting audio evidence of the excessive barking. Despite making every effort to provide objective documentation, my complaint ultimately went nowhere. I was informed that the department could not open or review the audio files or links I provided. During a phone conversation, I attempted to play the recordings for Supervisor Flores so she could hear the barking firsthand. Instead of evaluating the obvious evidence, she complained about the noise herself and insisted she couldn't hold a conversation with the barking. Experiencing the barking first-hand only led her to give me unprofessional and rude service over the phone rather than admitting the barking established an issue. The requirement for a second petitioner was another major source of frustration. In my view, a complaint supported by detailed documentation and objective evidence should be evaluated on its own merits. Whether another neighbor is willing to sign a petition should not determine whether a documented nuisance receives attention. Their claim is that it eliminates targeting, but it does the opposite, whereas soliciting around my neighborhood would in fact create a great opportunity for targeting me. The system is backwards. Staff can read the rules off a sheet of paper but when asking the why/reasoning behind these requirements they can't elaborate. Throughout the process, I felt that staff were unable or unwilling to provide meaningful assistance or offer reasonable alternatives for submitting evidence. When I initially attempted to escalate the problem I was transferred and did not receive a call back in a timely manner after leaving multiple voicemails. I asked for the supervisors contact information, and was given the incorrect number for the Supervisor. Rather than working toward a resolution, the process felt focused on procedural barriers that prevented the complaint from moving forward. As a resident, I expect a city department tasked with enforcing nuisance animal ordinances to fairly evaluate documented complaints and provide workable methods for submitting evidence. Unfortunately, that was not my experience. I am left feeling frustrated, disappointed, and with very little confidence that the current complaint process is designed to address legitimate concerns from residents. I sincerely hope the department reviews its procedures for accepting evidence and reconsiders policies that may discourage residents from reporting ongoing nuisance issues. The current process did not leave me feeling heard, supported, or served.

Update: Barkley gave us 12.5 wonderful years and losing him was tough. Sonny just turned 12, but…read morethis resilient senior pup is still as energetic as ever despite losing his brother. We are so incredibly thankful for this organization for giving us such wonderful pups. They have made our house a home for over 10+ years and we never had any issues with health or behavior until their older age (11+)

I saw my little Rosie (Yorkshire Terrier) listed on Petfinder a couple weeks ago and I sent an…read moreemail, then called to follow up. They asked some questions, I came in to meet her and talk with them... and just a few days later I was able to pick her up! She is beautiful, healthy and full of energy. I am also happy to say that the process to adopt her was so quick, easy and smooth!!! (I've tried working with some other organizations that did not seem organized to say the least) Loree and Lanae were the ones I worked with and I just want to say thank you so much!!!

I am writing this on my dog's 17th birthday. We got her 12 years ago from SBPR…read more In that time, my mother also adopted a dog from this organization, and my husband and I adopted a second dog from them last year. To say the least, we love and fully support this organization as it has brought THREE wonderful dogs into our lives. Every person we have talked to at SBPR is friendly, knowledgeable, and has the best interest of the animals at heart. Our first dog was our very first, but we put in the time and research to demonstrate that we were ready for a pet. Though we were newbies and fully disclosed this, SBPR saw that she was a good fit for us as a "first dog," and we have been smitten with her ever since. She is even "bosom buddies" with my mom's dog from SBPR (who is 14 going on 15). With our recent second dog, also from SBPR, we were unsure how our current dog and new dog would get along, both being older and set in their ways. The foster mom allowed us to have a meet-and-greet, and even a trial weekend to see how they would live together. She saw that we were committed to what was best for both dogs, and the potential for a loving home with another SBPR "alum". We are so happy it was a successful transition. These dogs have brought so much love and light into our lives. SBPR cares about dogs and finding loving forever homes, and we are so lucky no-kill orgs like this one exist in our area. We treat our dogs like family, and this organization is to credit for these 3 little beings in our life. Eternally grateful to them for the great work that they do!

I was so fortunate to work with SBPR. Together, we short and…read morelong range, permanent that is, adopted a Cane Corso. Dogs life is great and now so is mine. Excellent folks with good hearts doing their best with next to zero resources. Adopting a dog can be problematic. Especially if you have zero pet experience. It is a commitment. It is worth it. So embrace the dog and show compassion for all involved. Adopting doesn't mean free dog for your pleasure. It's welcoming a living creature into your life. Like SBPR, DO YOUR BEST WITH WHAT YOU HAVE. MAKE A DIFFERENCE IN THE WORLD.

We have adopted two kittens from the HSSV located at the Petco in Saratoga. Both experiences were…read moreexcellent. This time a woman working there named Cat helped us pick out our kitten and answer all our questions. She was very sweet and knowledgeable. Wouldn't have got my baby if she had not been there to help. Thank you! Also a volunteer named Florence was great help too!

I've tried to visit twice now, both times during posted business hours (once mid-day, once evening,…read morea couple months apart) they have been closed both times. The staff at Petco knows nothing about their hours either "it says they should be open...so they should be back there" both times

What a wonderful day we had at Our Pack Animal rescues 5th annual Woofstock. The people who run…read morethis are so caring and compassionate in finding homes for these 4 legged kiddos. Please check them out and support in any way you can.

After adopting two rescues in August and realizing they were reactive to other dogs, we initially…read moreworked at home and around the neighborhood to start socializing them. That went well but we were ready to for the next step of getting closer to other dogs in a controlled way. This is when I found out about Our Pack's Sunday drop in dog training. I was much more comfortable with this approach over a dog training class because I felt we could participate as much or as little as we were able. So the first time, we mostly observed from a comfortable distance. The second time we selectively participated and, this last time, we were fully engaged in the class. So far, this has been the perfect next step for us and I plan to continue going on a regular basis. Thank you for making this available!

I've submitted a few application for other dog on pathfinder, but I haven't had any luck or updated…read morewhether I'm approved or no. My hopes and dream of getting some specific dog on pet-finder melted when I heard when some dog has been adopted. Application takes about two-one min to fill it out but it waste our time of the day doing it. I'll be using Craigslist for now on to adopt my future puppy.

This is a great rescue with great people who love cats and dogs. They take great care of their…read moreanimals and make sure each one is adopted to a wonderful home. Highly recommend!!!

Teena is fantastic. Our husky was a rescue and she assured me he was in good hands, and he was…read more He went in looking very much out of the shelter, and came out looking like the pack leader he is. Making a follow up appointment was easy. And her prices are very competitive and worth every penny.

First time here. Alisha was responsive, polite and punctual. She did an outstanding job on my dog's…read morehair cut! I love that it only took a little over an hour unlike larger business where it becomes an all day thing. Reasonably priced as well! I'll be back!

I have been going to Andy's for almost a year now. I have a snake, and they have everything there I…read moreneed for him. I mainly come for the high quality frozen rodents after my snake didn't want some mice from Petco. They individually seal their mice and rats and have them at many stages/sizes. Adult mice are $2 and rat pups are $4 plus tax. It's a very small store but they do a great job and are friendly. Return policy is amazing since it's any time with a receipt. Their prices are very competitive and sometimes lower than Petco or Amazon. The quality is so good my snake grew a foot after I adopted him at age 6 a year and a half ago. They've definitely got a forever customer here.

Great place with, less commercial items like bulk hay or custom wood pet houses. I love that they…read moreused to have pet sitting services- sadly no more...