Dr. Kara was so kind and insightful--she really listened and made me feel cared for. Staff was…read morefriendly and office was clean and tidy.

Wonderful experience, the staff, the doctor and the receptionist at the front desk, were superb…read more Thank you doctor Deborah Negusse.

It's was my first time there on July 17, 2025 I'm praying that my experience here will be pleasant,…read morepositive and healing. I'm scheduled for a colonoscopy- I was told that the soonest they could get me in for the procedure is August 21, 2025 I have called to ask for something sooner but his scheduler said nothing sooner and if pain persists go to the hospital. Honestly this was very unsettling. I had blood work done she also stated that the PA signed off on it so if something was alarming I would have gotten a phone call- this is neither reassurance. Initially to get in with the doctor I called for 5 days looking for a cancellation as recommended by the staff to be seen sooner (no success) some of these reviews are scary . Document Everything. I was also granted a referral for the Doctor but I seen the PA . I'm not sure what the protocol is.

I called in January as I had a procedure that was supposed to to be done within a year. I…read moreexplained that I had a recent heart attack and was on medication. I was told they could not do the procedure and would have to contact the heart doctor. Six months, never contacted the doctor but, they billed 265 dollars to take my phone call. What a scam! Borderline criminal tactics. So desperate for money you skim it from elderly disabled. Shame on you!

Office Experience is very poor, unhelpful on multiple occasions. If your elder or speaking on…read morebehalf of your loved one, good luck they don't have the patience or workflow to help you

I recently saw Dr. Andrew Dam at Platinum Digestive Health in Rancho Cucamonga regarding a recent…read morediagnosis. I was very happy with my decision to seek care at this practice and see Dr. Dam. He really took the time to listen to my concerns, answer my questions, and discuss treatment options. He reviewed my health history, including the familial history of my condition and the importance of this hereditary factor. I felt heard and seen, felt that I was important and not rushed. Dr. Dam made a referral for me to see a specialist for further treatment. I would highly endorse Dr. Dam and this specialty group. Everyone was kind and helpful. I am glad I established this relationship for my care team.

This establishment is unbelievable RUDE and UNPROFESSIONAL . I had scheduled an appointment with…read moreDr. Andrea Tieng two months ago and the appointment is on 05/04/2026. They texted me today and wanted to call their office. They couldn't confirm if I will have a telephone appointment or in person visit and they didn't even know what office I will go to??? That is the answer I got today after waiting for two months. No appointment confirmation, all they said there were no instructions from Dr. Tieng? My appointment is on 05/04/2026. If they can't even confirm what office i am going to ??? WTF would I keep my appointment for??? The operator was so unprofessional. All she said were I can't give no answer right now, wait until Monday then we will let you know??? Is this a JOKE!!!!!!

I want to give the best kudos to lovely Linda. she has always helped me out, going above and beyond…read moreevery single time there is something that I need or insurance causing troubles. she is very knowledgeable and great at communicating between me and the doctor in a timely manner. Dr Tieng has listened to my concerns and was also working on getting all possible testing taken care of to make sure I am healthy. I was not able to get everything done due to insurance issues- which I cannot blame an office for that. so just pending on new insurance. this office works well with my needs and accommodations and I appreciate it

What an amazing kind doctor! Dr Mohammad Shakfeh was awesome. I had my first colonoscopy performed…read moreby him last week and I felt comfortable and safe. I was told everything that was happening and he checked in with me during the procedure to monitor my comfort level. Would highly recommend!! And most importantly, a colonoscopy can save your life!

I was seen there 2 times. The doctor doesn't even look/check your stomach/take blood work. I sat…read morein a chair waiting for hours both times, I went to his office. He asked me questions that's all. I know my gastric bypass surgery from Kaiser in 2010, is not right. But this doctor just overlooked everything! According to him I'm fine. I'm just fat. Change my diet.

Dr solaimani is kind and seems genuinely concerned and interested in helping you however , his…read moreoffice staff , computer system and portal are incompetent. There is no follow through . No one takes responsibility for the total care of the patient here . The office staff controlled solve, the portal doesn't contain results or provide easy assess to enter information regarding history ,medications etc At My first visit ,Dr Solaimani ordered labs and other tests unbeknownst to me. The office staff scheduled an appointment for me to follow up with the doctor two months after the first appointment for which I had to pay a $70 co-pay and my insurance was billed several hundred dollars. When I got there, they told me I hadn't done the labs the Dr had ordered. I inquired as to why I wasn't notified of the labs at the first visit , there answer was " well we must've had a student who put you in the room and she didn't enter your specific lab you use into the computer " . When I ask about why there was no follow-through on this why no one called me to inquire about why I hadn't had the labs before my appointment, they said oh we don't do that. We don't have any way to know about that. They kept referring to possibly a student that made mistakes the last time I was there. No one wanted to take accountability and they couldn't explain the process of how these things are normally done. It sounds like computers run this office, not thinking responsible people. The nurse practitioner I saw (when I had scheduled an appointment with the Dr) spent only 6 minutes with me informing me "all the results of my previous colonoscopy was normal) something the Dr told me after the procedure. Then ushered me out to schedule another appointment in two months after I complete the labs they had "previously ordered. When I ask about why I didn't see the doctor at this visit, as previously scheduled I was told "oh you have to tell us when you come in so we can put you in the right room to see the Dr." "We don't know who your appointment is with!" This office needs an overhaul from the top down! I feel they just want to schedule expensive procedures such as colonoscopies and EGD's , bill your insurance then dismiss you after they have completed these .I will not return!

It is not a patient centered care office. They are hard to reach by phone. Most of the time one of…read moregals answers the phone with a generic greeting and mumbles as she puts you on hold without letting you get a word in. Then youre on hold for about 5-10 minutes...

Dr. Lah was very professional and brutally honest. His staff handled the appointment and transfer…read moreof medical records in a timely manner.

I want to make an appointment for my mother, the signal may be bad for the first time.and I tried…read moreseveral more later, the operator didn't answer directly. Doesn't she know how dangerous this is for the patient,very Irresponsible

Took my mother in this morning for her first appointment with Dr. Hung, and we had a wonderful…read moreexperience. From the moment we walked in, we were warmly greeted and treated with kindness by the two front desk staff members. Dr. Hung and his assistant were equally kind and professional. He took the time to truly listen to our concerns, thoroughly explained my mother's condition, and provided clear guidance on the next steps moving forward. Overall, the entire team delivered exceptional customer service, and we truly appreciated the care and attention we received.

Worst bedside manner. RUDE AND DISMISSIVE. Saw him once and never went back. Went to a REAL…read moregastroenterologist who actually listened to me. Couldn't be happier!

With a history of colon cancer in my family, this was my fourth colonoscopy--and honestly, it was…read morethe most comfortable experience I've had. Dr. Moe and his staff were great. The Glenwood Surgery Center in Riverside was super clean, and everyone there was really friendly and made the whole thing easy. They told me I might be there a few hours, but everything moved pretty quickly and I was out sooner than expected. The whole process just felt smooth from start to finish. I did my homework ahead of time and saw all the good reviews for Dr. Moe--now I get it. Definitely recommend Dr. Moe and the team at Glenwood.

Dr. Shakfeh is great and the staff too. He lets me know what he is doing thoroughly. thank you.read more

I recently had an appointment at ACE Endoscopy and Surgery Center, and I felt compelled to leave a…read morereview because the experience was truly exceptional. From the moment I arrived, every single staff member treated me with kindness, respect, and genuine care. In many service environments, there is usually at least one person who seems rushed or disengaged--but that was absolutely not the case here. Every person I encountered was professional, warm, and attentive. What stood out most to me was the culture of the entire team. You could clearly see that how they treat their patients and how they treat each other is extremely important to them. The staff worked together seamlessly and treated one another with respect and positivity, which created such a welcoming and comfortable environment for patients. Even in a medical setting--which can sometimes feel stressful--the team created an atmosphere where people could laugh, feel at ease, and feel genuinely cared for. I observed them treating every patient with patience, dignity, and compassion. Having gone through many medical procedures in my life, I can honestly say this is one of the best healthcare experiences I've had. It's rare to see an entire team operate with this level of professionalism, kindness, and excellence. Thank you to the entire staff at ACE Endoscopy and Surgery Center for making patients feel valued, respected, and appreciated.

We waited 6 months for my wife's Colonoscopy just to show up and for them to tell us that her…read moreappointment was cancelled. They were communicating thru emails when the appointment was set. They never sent a cancellation email. They sent a text from a 707 area code to cancel the appointment. 707 area code looks like a spam text. Why did they not communicate thru emails. Poor, pitiful customer service. Do waste your time with these clowns.