Surprisingly welcoming. On the pics it does not give this place justice. Came in for a wedding and the staff was great to us. The room seemed like and upgrade and I was happy to be staying there for such a great value. read more

I would give five stars if the staff had better customer service. Our first night, Thursday the bar tender seemed really agitated. I asked for a Pina colada and it was just ice,not blended, coconut and rum. I asked if they had pineapple juice and his response was,'I knew you were going to ask! No we don't have that!' He just seemed like maybe it was a bad day. I have hit and miss with the rest of the staff. Even though it's a beautiful hotel,I'm not sure if I'll stay again. read more

I travel to the Mesa area frequently for work and after a wonderful experience with the Hyatt Place in Plantation, FL I knew I would get a comfortable nights sleep here as well. It did not disappoint. Hyatt bought out AmeriSuites a few years ago and redid all of them before opening up as Hyatt Place. The Mesa location is unique in that it is completely brand new. The staff is absolutely wonderful, many times delivering my meal to my room even though that is not part of their services. It is near a major freeway, but I've never heard a peep. The gym is nice, clean, machines have always been working. I really could go on and on about this place; it's one of my favorites! read more

As a business traveler, this hotel checked all the boxes...central location, clean, free wifi, free breakfast, gym and spacious rooms. What puts this hotel in the five star category was the staff. They were superlative - friendly, helpful, and genuinely nice people. Jim, the guy who works at night, was particularly awesome. I've stayed at hotels all over the world and these guys really rocked on customer service. I highly recommend this hotel for anyone needing a place in Phoenix - business or leisure. You'll love it. read more

The hotel was fairly new . The rooms were almost like a suite. There was a large TV in the middle of the room . The room uses all its space there is a large sitting area . The staff was friendly. The breakfast was not very tasty . Fruits were limited read more

We stayed here on 11/27/2015 and really loved the place. Staff is super friendly and rooms are very very clean. Beds are very comfortable and breakfast is filling and freshly made. I would recommend this place to family's looking for value and cleanliness. They have a good gym that I also took advantage of open 24/7. Great work people at Hyatt place. Keep it up!! read more

Very clean and the room was actually larger than expected. Front desk gentleman Raphael is very friendly and very helpful.

One of the best Hyatt Place hotels I've stayed at. Clean, comfortable and friendly, accommodating staff. They even have a putting green (that I didn't get to use)! Centrally located near the Bass Outdoor Superstore & Mall, near the 202 and 101 freeways. However, they could maybe upgrade their breakfast service a bit. Will come back, excellent value. read more

I am currently staying here with my husband. The room is beautiful, the bed is very comfy, and the staff is superb! I would recommend it to anyone! read more

The best staff ever!!! The bartenders at night are amazing and the early am staff are so upbeat and happy! Love this place.

Clean,comfortable, very friendly staff. Lots of Tv's everywhere. Rooms are quiet and well appointed. Nice free breakfast, yummy cookies at the 24 hour cafe. I wouldn't hesitate to stay here again. Wow. read more

This hotel was great. New facility. Extremely friendly staff. Great rooms flat screen tvs. Gym pool spa. A great breakfast daily included. Try the yogurt it was my favorite. Also they will drive you anywhere in 5 mike radius for free. Which includes mill av (part street of the world) I had a great stay and will be returning again next year. read more

This place was a big surprise. Not only was it inexpensive but the rooms where nice and the included breakfast had a large variety of continental choices. read more

This review is only in regards to today's service. We LOVE this Hyatt Place and stay here every time we're in town. But today we were met at the front desk by Joey. He could not find us in the system. We have been staying at THIS Hyatt Place for years, we're in the system. We also had come here once before and was waited on by Joey who could not find us in the system then. He must have recognized the name because he became obviously nervous, offered us water, apologized with the wait, and ultimately after much fumbling, gave us drink vouchers. Maybe Joey needs some training? read more

I will never stay at any Hyatt ever again. On our way home I noticed my husband didn't pack any of the stuff we bought down there. So I called the hotel to let them know. We left wallets and shirts I bought. That if they find them my mom mother in law would pick them up.So they sent me to the house supervisor, the only thing she asked was what was the brand and to give her a call back. One she gave me the wrong number two she was super rude when she found out I was already home.When I finally got a hold of her she said she only saw empty bags and that no one was in the room. But that's a lie because room Cleaning was always in our hotel room by ten. My mother in law got in involved and the Manager told her that only the person in that room was house supervisor. They are never dishonest people. read more

This is an AMAZING hotel. My family's hotel room was cheap for how large it was. Two queen size beds and a fouton. There is a nice pool and a hot tub. The staff was VERY respectful, proffessional and fast. Breakfast is also provided. This is a very neat clean and tidy hotel and relatively cheap for the room sizes. 10/10 would recommend. P.S. there is also mini golf. read more

checking out at 4:30am bleary-eyed to catch a 7am flight. get down to the lobby and panic sets in. wait...where are the rental car keys!?! we tear open the suitcases, run back up to the room and turn it upside down. NO KEYS! Holy mother of g-d, we're going to miss our flight! what do we even do now? call AAA? call Hertz? call POTUS? Oh the humanity :( So i go to the front desk area, which is essential a ghost town this time of morning, and find the night manager on his laptop. "Sir" I say, trying to control the panic in my voice "did someone turn in car keys???" I get back a bored, disinterested "huh? no one told me nothing about any car keys". Then he's back looking at his laptop. The guy acted like I asked him if he knew where I left yesterday's newspaper. I'm like "sir, can you kindly get up and go through these draws behind the counter and look? please, this is important I need to get to the airport". He acts pained that I made him stop watching the movie or whatever he was doing on his laptop (i hope he was at least watching porn which would make it understandable why he didn't want to stop watching, but I have no idea if he was) and makes a half-hearted attempt at looking in the desk. The whole time convinced that because no one mentioned finding keys to him, they couldn't possible be there. Finally I make him roust the night custodian to take me out to the pool to look there, and then he finally comes out to the pool with "is your car a Kia? I found Kia keys in the manager's desk". Of course it's a Kia and of course those are the missing keys. Seriously, you thought it was just a coincidence that I lost keys and you stumbled upon some in the managers desk? Had I not been an aggressive di*k to that guy, I'd have missed my flight and the manager would have showed up at 8am and said "oh, I locked them up in my desk, why didn't he look there". At the end, I tried to engage him in a conversation saying "do you now see why I pushed you to check everywhere?", but he was just gave me a cold wall of professional responses like "sir, I'm not going to answer that question" "sir, I hope you enjoyed your stay". Which I was actually kinda impressed with. Hyatt at least trained him well on how to handle an irate, annoyed patron. read more

I stayed here on business and loved it. Excellent customer service from staff, beautiful rooms and decor and great breakfast selection. I would definitely stay here again! read more

Very nice hotel. Stayed here for work for one night and wish I could stay more! The breakfast selection was different than other hotels... Better! Thanks Hyatt for a pleasant stay. read more

I stayed here for four nights on business and it's definitely one of the nicer hotels I've visited. The staff, especially the concierge, Nick, were fantastic: always willing to help, offering free shuttles, knowledge of the area and things to do after work. The room bore a pleasant ambiance, not killing you with fluorescent lighting, and contained ample outlets for whatever I needed to charge at night. There's not much more you can ask from a hotel. read more

This was a very nice hotel. The staff was very friendly! Probably one of the best hotels I've been in. The room was unique and very spacious. The bed was very comfortable. What I liked the best was that you couldn't slam the door if you tried. That's the main reason I hate staying at hotels, because of all the thoughtless people that don't care about other people and slam their doors. There was nothing like that. They had 60 channels to choose from. They had a really nice pool area and a fun atmosphere on the weekends. The breakfast was delicious in the morning. It was far above the normal "continental breakfast" that most hotels have. The room was like new inside. I will definitely stay here again when I'm in the Phoenix area! read more

Having stayed at this hotel multiple times and having moderate rooms with ok service, I knew what to expect. HOWEVER this trip was THE worst. 1st-Having well in advance requested a first floor room (for many reasons) we were given a third floor room nearly as far from the elevator as possible. When asking to change it for our lengthy stay we were given a cold shoulder attitude and no help or care about our request or situation. 2nd- Staying near the end of the third floor smelled HORRIBLE. Something between wet dog and sweaty gym shorts. This dirty smell also lasted the week. 3rd-Cleaning staff seemed swamped and day two of trip cleaning lady on the elevator said, "I hope these people check out early, I have to get my work done." Hmmmm sorry we the public make work for you! 4th-VERY ILL mother in law was with and again staff was on the SLOW elevator yapping with each other as loud as they could hollering across us. Ugh! 5-Just don't even try and work with Miss Lana at the Front Desk. Grumpy, Rude unhelpful and uncaring. 6- Daily breakfast items are used day after day after day. I personally watched them re-serve the fruit, yogurt and bread. Oh and the "cage free eggs" are cage free because they are over cooked based from powder. OVERALL this hotel has gone way way down. Find a better location to spend your money with staff who actually cares about their customers. read more

I reserved a room with 2 Queen beds for a weekend in late April using Expedia. My father and I left the west coast after work and finally got to the Hyatt at 1:30 in the morning. After nearly 7 hours of driving, we were told that they didn't have any rooms with Queen beds. Instead we got a King bed and a sofa bed/sleeper. I paid almost $200 a night to sleep on a sofa bed. The staff was friendly and helpful and when we checked out, I was given the Asst. Manager's card and told to expect a call within 3 days. It's been almost 2 weeks and no call. I have to call him. Morning breakfast was simple - coffee, tea, toast, muffins, bagles, cold ceral (5 kinds). If you want anything hot - waffles, pancakes, eggs, you'll have to break out the wallet. Hot meals are not free. The hotel was nice, clean, close to shopping, restaurants, and the freeways, but I will not be staying there again. read more

I have to say, after reading all these awesome reviews I was so excited to stay at this hotel. After staying there, my experience was mediocre at best. The hotel itself inside and out was very nice and clean, the lobby was nice, and the staff at the desk immediately greeted us. We checked in, and they asked for the credit card we paid with... I had paid for the room online already, but I figured it wasn't an issue and they were just checking to make sure everything checked out. She proceeded to swipe the card and say "this is for the incidentals." What does that mean??? She didn't tell us how much it was for when asked, or explain what these incidentals were. We went up to the room and we were literally scared to open or use anything in the room incase it was going to be charged back to the card. The room was nice, and clean, I looked out of the window and was pretty much staring at a wall across from us, I could kind of see the pool but otherwise not much of a view. There was a small fridge, but no microwave.. if we wanted to heat something we had to go back to the breakfast area by the lobby. During the evening and through the night there was a fair amount of noise, I don't know if the people next to us/below us were having a party or something, but there was consistent banging around until the early hours of the morning. Before we went to bed, we decided to have a drink at their "bar." You honestly wouldn't even know they had one if they didn't advertise it, it's just a high top countertop with some TV's on the wall behind it. They have their drinks on display in a small corner shelf with the typical beer selections. I asked for a margarita and they said they were not sure they had the mix. They searched for it and came back with a strawberry margarita mix... fair enough, that will do, and my husband had a bloody mary. When we received the bill it was $17! Are you kidding me?? for two drinks that were poured out of a bottle?? The next morning we had breakfast, which was pretty good, they had tasty egg sandwiches and a selection of cereals, breads, juices and coffee to choose from. Overall, as much as we paid for this hotel room, I would have been just as comfortable somewhere else for less. Maybe it was because I read all these reviews and that peaked my expectations, who knows, but I honestly don't believe this hotel is worth the price they stick on it, even if it is a Hyatt. read more

had a very pleasant stay at Hyatt Place Phoenix/Mesa this past weekend.Room was large and well appointed with good amenities.Unbeilavable location just off the best area of Michigan Avenue so best shopping and great restaurants. Best person there - Carlos - the doorman - first class and really knew how to get us around lounge enterttainment on Fri/Sat night super read more

Thank you John! You and your staff were great all week! I can't say enough about the housekeeping, front desk and cleanliness. It's my first time in a Hyatt Place. I usually stay at a Regency (Huntington Beach). Very very happy with my stay! I will be back! read more

I had an initial issue with my reservation at this hotel as I was staying during a special event for which this entire hotel was booked. After a disappointing situation in which they were not willing to honor their policy, I received a call back from a manager, individualized attention, and a sincere apology. Not only did they fix the issue, but I received a very personalized gracious welcoming when I arrived. They went above and beyond to make it right, care for me and ensure that they handled my reservation with professionalism. Thank you to Alana and Kelly. Everyone there was wonderful, kind, thorough and thoughtful. The rooms are beautiful, spacious and super comfortable. A really great place to stay and impressively conscientious business. So refreshing! Yay for this place. read more

We used this hotel in mid-September 2016 because it was very close to our daughters wedding venue. It is clean and modern. The rooms are neat and efficient. The front desk help is anything but....not helpful and slightly rude. Our room was not ready at the time that the website said it would be and we asked more than once if it was ready yet. We were met with rudeness, eye-rolling and abrupt responses from the front desk ladies. After waiting for 2 hours past check-in time in the hotel lobby and bar area....they said we could have a different room on a different floor and I explained that would not work because I needed to be next door to the bride to help her get ready because I'm her mother and the maid of honor was staying with me. Then the ladies told me that we would have to continue to wait then. I asked for the manager. His name is Dave I think. I explained the situation to him and he offered to take some off the price of the room and suddenly...our room was ready. Dave stepped in and made the situation "right". (I would have loved to give them more stars had it not been for the attitudes of the front desk ladies. I should not have ever had to even ask for the manager. We had this block of rooms booked 3 months in advance.) THANKS TO DAVE, FOR PUTTING THE IMPORTANCE OF FAMILY AT THE TOP OF HIS LIST, HIS UNDERSTANDING OF THE SITUATION AND FOR FIXING IT. read more

We had more than a pleasant stay here. It's just smiles all around with the friendly and dedicated staff! They provided us with complimentary shuttle service to and from a couple locations which saved us money on transportation. The rooms were clean and comfortable and best of all affordable! read more

We stayed here for 2 nights and our room was very clean and spacious. The pool was also very clean and nice. The front desk staff helped us and was very kind. When we asked for good food recommendations they had list of food around the hotel which was nice! Overall would definitely stay here again! read more

The Hyatt Place is actually one of my favorite hotels. This one is in a great location-next to Walmart, Bass Pro Shop, Chilis, Cracker and Barrel and a ton more. The rooms are big, open, and the whole theme is a bold modern clean. I am in favor of staying here but there's a few things they could step up. The complimentary breakfast involves bitter fruit, stale bagels, and that kind of bread that resembles cheap stock toilet paper. There are hot breakfast sandwiches that seem to be a simple and popular choice-though I can't say since I passed (not a fan of egg). Ill just say its fine if you're too lazy to step around the block but if you want some good fare-be ready to do so. I had another food disappointment our first night; I ordered chicken tortilla soup and was told it'd be 3-5 minutes. 15 minutes later I got chicken noodle soup with two tortilla CHIPS planted on the top. I was too fatigued to combat the issue since it wasn't an error, I was the only person, the only order, and the chips were a clear indication that the mock soup was delivered in the hopes it wouldn't be an issue. On the bright side, the chicken noodle was pretty good! The housekeeping staff is really friendly! The front desk staff is absurdly robot-friendly, which is certainly preferred vs attitude or surly folks. On our 3rd day here I had the bacon-cheddar burger, and it was awesome. All in all, a great stay with a few misses on the food. Also, put-put in the back! LOVE IT! read more

We've stayed here several times and have always had a good experience. The rooms are clean, the beds comfortable, staff friendly, breakfast is generous. We enjoyed the pool this last stay and it's sparkly clean and well kept. We ventured into the fitness center. It's well maintained, although small which is typical for most hotels. read more

If you are thinking about booking a room at the Hyatt Place in Mesa, stop reading this review and book it RIGHT MEOW! I booked this hotel after seeing good reviews here and on trip advisor, and finding a good package deal with flight and rental car from Allegiant. After arriving in Mesa from Wichita this afternoon, my husband and I were pretty tired and stressed. Walking into our room, the tension was instantly relieved. If we were to design a hotel room ourselves, this would be pretty damn close. Let's run down the highlights: dry bar with mini fridge and single cup coffee maker, desk with office chair and lamp right next to the data hub which you can use to plug your laptop into the tv (squeeee), swiveling enormous flat screen tv, separate sectional in 'living room' area that feels like being at home, good quality bedding, separate vanity outside bathroom that includes bathtub shower combo (I had wondered about this), digital thermostat to control room temp, power outlets galore, and lovely mid-century modern design that marries cozy with clean and sleek. Pictures provided by the hotel website and other yelpers are very accurate. The only negative I have noticed so far are the usual scratchy towels hotels provide, but for me this was easily forgiven. It is obvious this room was desgined with guests in mind. Every inch of the oversized room is utilized in a productive way, making it feel more like a small but functional studio apartment than a hotel room. However, this hotel is really what you see is what you get, there is no room service, though there are a variety of sandwiches, appetizers, snacks and pastries available for purchase in the lobby and they do provide a free continental breakfast. There is a pool and a small gym area but no spa or resort like amenities. If you are like me though and just want a clean, comfy and quiet room with tech friendly perks, this is as good as it gets. read more

We had a perfect stay. Rooms were spacious and spotlessly clean. Every staff person was friendly and helpful. When they say pet friendly, they mean it. We all felt so welcome, including the pup. Price was very reasonable. Breakfast was so good that we had some members of the group having 3-hr breakfasts! Can't say enough good things about the place. read more

Very clean and modern, safe area. Pleasant front desk staff, called me after check-in to make sure all was ok. Detached sitting area, fridge, spacious, big TV. Negatives: Strange thermostat, hard to figure out, and the usual lame Arabica Hyatt in room coffee. Not on older car GPS software, as it is a newer hotel, so beware if you are driving and have an older car, can be tricky to get to unless you know where you are going. When I woke at 7AM on a Sunday it was very quiet and I was surprized at how peaceful it was, unlike weekend Embassy Suites, but then very shortly thereafter I heard kids running up and down the hall and mirthfully screaming in Spanish. There was a congregation of seven people loudly chatting, also in Spanish, in the hall who seemed to deliberately get even louder when I stuck my head out to see what the commotion was about. I suppose I cannot blame the hotel for the rudeness of its family-oriented clientele, however, as this is a universal problem in cheaper hotels with large rooms and extra sleeping areas. Perhaps a check-in written discrete request to guests asking them to respect quiet hours would be in order? ( I know, wishful thinking). read more

Nice, clean property, with better than average appointments!! The staff is LOVELY, and I'm talking about the way they treat the guests. Very personal and make you very comfortable. Not a full service hotel , but, so much better than the other brands version of this offering. Free breakfast everyday. They term it continental, it's a lot more than that, but, not a full buffet. Still, hot and cold cereals, fruit, yogurt bar, bagels, pastries, toast, breakfast sandwiches and either waffles or french toast. Juices, coffee, milk, and it was all fresh. Full bar, a dessert bar. Pool was pretty, workout room. Free shuttle service in a 5 mile radius. What it doesn't have and it wasn't a big deal to me: No store, no room service. read more

I don't rate it a 1 star period. It was one of my worst experience s w booking a hotel period . First off the booking agent no knowledge of her area whatsoever . Bcz there was some event going on rooms were limited . We were put first off in a handicapped room. The room wasn't completely clean free of debris from previous person/persons who stayed in room. The bed was not even close to Hyatt standards it was out of shape lumpy and one side caved in like whom ever was there before was there a long ass while. Bcz it was past cancellation RULES ... I unfortunately couldn't cancel. Needless to say we complained alot good that did $192.70 later plus the $2.50 water is where we are. I will not recommend this place unless everywhere else is booked and way more expensive than this place. The free breakfast eeeeeehh plenty of places you d be better off going to then even to eat as a hold over meal. Clearly I M dissatisfied 100%. Hyatt first time disappointed. All out there unless your life depends on it find another place !!! read more

Fantastic place to stay. The rooms are great, but what makes it fantastic is the staff. They all are friendly, eager to assist, and make guests feel appreciated and welcome. Stayed for 7 days. Will return. read more

I have stayed in many high-end hotels, some many times more pricey than the Hyatt Place in Mesa, but I have really enjoyed my three stays at this hotel. Really great value and very nice people managing it. The breakfast set-up is fast and efficient, too. read more

The hotel has spacious rooms with very friendly and service oriented, friendly employees. The breakfast bar was very good with lots of choices. They had a lobby area that was a nice meeting place instead of a room, A will definitely be back when I am in the area. read more