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    Hyatt Place Phoenix/Mesa

    3.6 (164 reviews)
    Open • Open 24 hours

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    Poorly maintained furniture

    This was one of the most disappointing hotel stays I've had, especially for a Hyatt. The room was clearly neglected. The wood furniture was chipped and damaged throughout, not minor wear but obvious deterioration. The headboard looked heavily used and worn down like it hasn't been updated in years. The couch had multiple visible stains, which immediately made the room feel dirty. Combined with old carpet, the entire space felt unsanitary. The bedding was just as disappointing. Two half-size pillows and one regular pillow for a bed is unacceptable. The sheets were thin and cheap, and the down comforter provided very little comfort. The walls looked like a rushed patch job with mismatched paint, making the room feel unfinished and poorly maintained. Even the basics didn't work properly. The TV remote was difficult to use and barely responsive. This property is not living up to the Hyatt standard at all. It feels outdated, poorly maintained, and borderline run-down. There is absolutely no excuse for stained furniture, damaged fixtures, and low-quality bedding. I would not stay here again and would not recommend it to anyone expecting a clean, comfortable hotel experience.

    Misty L.

    Very unpleasant I had to pay $500 to stay here for two nights the staff was very unpleasant and unhelpful my room was really it was like damaged none of the amenities were available they do not take cash for snacks and somehow my card keeps being declined for no good reason it's been a nightmare and I paid $500 for this I could have just stayed home and had a much better time and I don't know who works at the night but she is rude as hell and it's ridiculous I'm not happy and I wouldn't waste your money coming here it's not that great

    Kacee B.

    We stayed here for 2 nights and our experience was good. The front desk staff was friendly and the check in process was breezy. The room was spacious for 2 Queen beds and a sofa (and I think it is a pull out couch but can't remember since we didn't check it out or needed it). The microwave and fridge is by a small counter with a sink. It also has a little desk and chair too for any work you want to do. The bathroom was decent and clean and the shower/tub and toilet is in one room with a door while the sink and dresser is right next to it, which makes it very convenient and you don't have to wait for someone to be done with the shower/toilet in order to use the sink. The beds are very comfy and clean. The dresser with drawers is quite dated and scruffed up though. It should be updated cuz it makes the room cheaper in quality and looks. The pool area is nice and has towels for guests to use. We used it 2 nights and the first night we had the pool to ourselves but the second night was full of people and kids. There weren't any towels available when I got there, so I went to front desk and asked for some. They also refilled the towels straight away once they heard that. I gave them props for doing that right away cuz they really cared about their guests. The free breakfast was very good! Much better in spread and quality than some hotels, for sure. It has sausages, scrambled eggs, potatoes, wraps and various breads, bagels. Has fresh fruit, yogut, hot oatmeal, boiled eggs, various milk types, juices and coffee and assorted cereal. Definitely a nice, good spread and they keep everything filled and refilled quickly. There's a lady who also helps keep the area clean and tables cleared quickly. Kudos to the staff for that, both the back and front staff! 2 things, though, I would suggest the hotel to consider: 1. While the closet has sufficient hangers, I find the room is lacking hooks to hang towels or your clothes, esp in the bathroom where you want to hang your towels. Some wall hooks would make it more convenient for guests. 2. The towel rack in the bathroom/shower is all rusty underneath. REALLY should change it cuz not only it looks terrible/gross, it isn't sanitary, health/safety wise. Overall, it was a good, clean hotel, has friendly staff, good breakfast spread and location is safe and clean. I would come back here again.

    John G.

    This is a solid place to stay, though a little on the high side as far as price. Olivia and Gabriel were outstanding, as was the breakfast crew and housekeeping staff. Just four knocks: 1. Bathtubs instead of showers. No thank you. I don't want to die falling out of a narrow tub after showering. 2. Huge gap under the doors. I don want to get a contact high when the Jamaicans in the next room are passing the dutchie on the left hand side. Plus door gaps in scorpion rich Arizona mean you might get a midnight visitor or two. 3. Powdered eggs at breakfast. Perhaps a delicacy at a correctional facility but not what I would expect from a $250 a night Hyatt property. And 4. The carcinogenic chemical cream cheese caulking paste is not only unpalatable, but disgusting. Pony up the money for some Philly cream cheese.

    Stains galore.
    Norma M.

    The sink still has toothpaste stains. The box spring was torn and had some ever so wonderful stains. Never again y'all. I'm really just writing this review for myself so that the next time I need a hotel in Mesa I make sure to go to my own page. I wanna say the original prices was $250. Thank the lord for the AAA discount cause that would've been robbery! Norma do not stay here. It was gross. Don't get shiny ball syndrome because it's near bass pro. The end.

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    Ask the Community - Hyatt Place Phoenix/Mesa

    Is there free parking?

    Yes

    Inroom hot tub?

    There is not, it's just a bathtub/shower combo.

    What amount do they hold on credit card for incidentals?

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    Review Highlights - Hyatt Place Phoenix/Mesa

    “We stayed there for the Phoenix marathon.”

    Mentioned in 2 reviews

    Read more highlights

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    Home2 Suites by Hilton Mesa Longbow

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    The price was over $400 for one night! We stayed on Dec. 7th a Sunday. Weird there are no closet…read moredoors.. it looked like shower curtains. The doors for the shower would not stay closed... kept rolling open. Breakfast was over at 9:00.. most stay open until 10am. Room was nice and big. Staff were nice. Would like to add an update. Frank Romo the manager called me personally and his customer service is amazing! He resolved all issues and was so kind and professional. We will be staying there again for sure!!! Thank you Frank!

    We really liked our stay here minus a couple of snags. The site was very clean and inviting. The…read moreroom was spacious. The location was easy to find and conveniently located near a center with various restaurants, a grocery store, and entertainment options too. We were in town for a soccer tournament and this room worked perfect as it was myself and my spouse and our son who stayed on the pull out sofa bed. We had a short stay however I can see with the kitchen amenities it would be nice for longer stays. The outdoor seating was nice and the soccer players made themselves comfortable there at night. The pool area was nice and had nice views of the golf course next door. When I mention a couple snags - the shower was very nice it had both the waterfall over head option as well as a standard hand held shower head. There was some gross build up on the face of the shower head. When we were nearing the area from our Southern California drive we called and asked about early check in options and they advised to check back around 11a-12p. When we got there it was within that window and they seemed rather irritated about this ask. They noted that our room was being sanitized and would take up to an hour. They had a nice seating area in the entrance lounge space so we sat there. We took in the beverage station which was a great option, however we waited about an hour and a half before we finally began to ask for updates. The manager seemed over upset that we had been advised about early check in options. It all worked out and we got in a little earlier than standard check in. The next morning the breakfast was nice and there was various options beyond the prototypical continental breakfast.

    La Quinta by Wyndham Mesa Superstition Springs - Shampoo and conditioner small travel bottles.

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    Great location good view from floor 6 it's clean and a well maintained property and they even have…read morethe little travel bottles of shampoo and conditioner still. Highly recommend

    BEWARE OF THIS FACILITY !!!!! This is the first LaQuinta with outrageous problems we have had. Our…read morereservation was made the morning we checked in with a 3rd party company, paid full amount since non-refundable, checked in that afternoon, we're charged the $150 deposit, put luggage in room and left. That evening on return using the bathroom found a BIG PILE OF POOP in the toilet, how GROSS !!! so I flushed and cleaned the seat and around with our wipes. Upon putting our drinks in the frig found a half drunk orange Gatorade in the frig. Is the staff using the rooms after cleaning, or letting someone use the room after cleaning??. We also found the room unclean elsewhere. So, after our 3 nights we checked out, no comment about the bill when checking out, using a 3rd party they do not issue a receipt. The NEXT DAY on our credit card we find LaQuinta had charged us again for those 3 nights PLUS charged us another $150 deposit, without a refund for the first $150 from check in. Spoke to our cc company and said to wait see if charges dropped, 3 days later STILL 2 charges for room and 2 deposits, neither dropped off. Husband called LaQuinta spoke to manager said we never paid for room but no explanation for 2 deposits, had to call booking company, who verified room was paid for in their records. Once again call to La Quinta to speak to manager, who had found the errors and corrected them, returning the extra room charge saying the original charge must have been overlooked but NO REAL EXCUSE FOR CHARGING 2 DEPOSITS AND NOT REFUNDING THEM. BUT, now almost 2 wks later we still DO NOT HAVE THE REFUND FOR THE ROOM THEY CHARGED TO US. To the manager's credit my husband said he was very nice both times addressing the issue, the room was barely used no reason to keep deposit at all. Watch your credit card for extra charges at this facility, NEVER have we been so disgusted with a LaQuinta.

    Holiday Inn Express & Suites Phoenix East - Gilbert

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    Residence Inn by Marriott Phoenix Gilbert

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    Baymont by Wyndham Mesa Near Downtown - 2 Queen Bed Room

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    I gave this place 5 stars because it was clean and looks like the pictures! That's always what I'm…read moreworried about is bugs and cleanliness! It's not a resort but it's descent. This place was nice looking ok yeh outside and the lady who checked us in was very nice and efficient. Our room was like the pictures and simple. It was what we paid for, simple and clean. I had no complaints, we stayed for one night. If you need somewhere cheap and a quality safe place to sleep for the night, this is your place! The surrounding area is under construction but soon that will be over and the light rail will only make this hotel a better spot! ps. not every room comes with a sexy chocolate man!

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    Surestay Plus Hotel By BW Mesa Superstition Springs - Exterior

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    We chose to stay here again because our first visit was convenient, reasonably priced, and overall…read morea positive experience. Unfortunately, this stay did not meet those expectations. I booked through Booking.com with a "pay at the property" option. However, one night was charged to my account prior to arrival, which was unexpected and confusing. At check-in, there were issues with my payment method. The front desk told me they "only accept real bank cards" in reference to my SoFi card. This was surprising and came across as dismissive, especially since it is a legitimate bank card and had already been successfully charged prior to arrival. After asking me to wait, I was then told the card had declined, which did not appear to be the case. We offered an alternative card, but were told that was not an option. The situation felt inconsistent and could have been handled with clearer communication and more flexibility. Additionally, on the morning of checkout (11:00 AM), we stepped out briefly and returned at 8:45 AM to find that our room keys had already been deactivated. When we asked about it, we were told it was because we were checking out that day, even though it was still well before checkout time. This created unnecessary inconvenience. Overall, the main issue was not just the policies, but how they were communicated. A more professional and guest-focused approach would have made a significant difference. We hope the hotel can review these processes, as the property itself has potential. With improvements in service and communication, the experience could better reflect what we experienced during our first stay.

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    Hyatt Place Phoenix/Mesa - hotels - Updated September 2026

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