I had a pretty decent stay here for one night before going back home. Our cruise ship docked early in the morning so headed straight to the hotel to drop off our bags. They informed us that it would be an extra 75 dollar charge for early check in which we opted out of. We walked around for a couple hours and got the text that our room was ready so that was nice and unexpected. Our room was pretty large and comes with a fridge and coffee. Not a lot of other amenities besides cotton swabs or cotton rounds. Shampoo and soap were decent. They have a pool and gym as well which we utilized. The elevators are pretty cool as well and you can only go in them if you have a card. I am giving this hotel five stars because of the staff (especially Moon and the other gentlemen) who were super helpful with our luggage and gave us a map and recommendations. Pretty cool that there is a free shuttle that goes to certain tourist spots. All in all, it was a relaxing stay! read more

Hyatt Regency Vancouver - Hotels Near Me - Vancouver, British Columbia

This hotel is in a fantastic location! It's centrally located and within easy walking distance of many of Vancouver's popular neighborhoods, including Yaletown, Gastown, Robson Street, and Granville. The staff was friendly, and the rooms were spacious, modern, and, most importantly, very clean. Having a Starbucks on the main floor was a nice bonus for grabbing a quick coffee before heading out. My only complaint is that the check-in area and the hallway leading to the elevators were surprisingly dark. Aside from that, I had a great stay and would definitely recommend this hotel for anyone looking to explore Vancouver. read more

My daughter and I stayed here while vacationing in Vancouver. I chose this hotel because there's free shuttle to Capilano Suspension Bridge and there's a train station (Burrand) next to it. You can take the Expo Line from Burrand Station to Pacific Central Station and then take Amtrak to cross the border back to the States. I had a rental car for a night where I took it to Whistler for a day trip. We really enjoyed our stay here especially there's so many places to shop and restaurants to eat as well. We'll definitely come stay in the future. Parking is shared underground parking with Royal Centre. During Christmas time, there was a display of gingerbread houses. If you need to do laundry, I recommend Laundry Valet (coin laundromat). Price was very reasonable. read more

Hyatt Regency Vancouver - Gingerbread house display in the lobby - Hotels Near Me - Vancouver, British Columbia

Fantastic location and a wonderful stay! I'm a Hyatt member and used points for a one-night stay with my friend. Our room on the 10th floor had a great balcony view, and the convenience couldn't be better, there's a McDonald's and Tim Hortons right outside the hotel. We were able to walk to Robson Street, the Waterfront, and several nearby attractions with ease. Parking was $40 CAD and included in-and-out privileges. Check-in was quick and smooth, and after a full day of sightseeing, we slept soundly. I did grab the extra pillow and blanket from the closet for extra comfort, but that's just personal preference. Overall, a great experience, I'd happily stay here again! read more

Hyatt Regency Vancouver - 10th Floor balcony view - Hotels Near Me - Vancouver, British Columbia

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Haven't stayed here in years and ended up paying less per nite than the Marriott Pinnacle. It's been years since I last stayed at this location and was given a really nice room on the 8th floor which all things considered I rarely stay at a Hyatt brand having been a Marriott Bonvoy member for such a long time. Room rates per night were insane and I booked over 45 days ago prepaying to get a lower rate most likely due to Cruise season which started in May and the hotels throughout the city jacking up the rates for The FIFA Cup. I normally stay at the Marriott Pinnacle but that hotel price was higher than the Hyatt this time around. Besides liking my room, I like the convenience of Starbucks being in the Lobby and opening up at 0530 hours and proximity to the restaurants that I would go to in the area. Ice machines are on the 4th floor adjacent to and outside the gym instead of being on every other or each floor. read more

Hyatt Regency Vancouver - RFID chip technology inserted into my Bamboo card key - Hotels Near Me - Vancouver, British Columbia

We stayed at the Hyatt Regency Vancouver for 3 nights before our cruise and really enjoyed our stay! We booked with points, and the location couldn't be better--right in downtown, close to major attractions and easily walkable to many sights. Our room had a lovely view of the Fairmont Hotel, was quiet, and had everything we needed. The bathroom was clean and functional, and we especially appreciated that housekeeping was able to provide us with indoor slippers upon request. The front desk staff were also very friendly and welcoming. Overall, a great stay--I'd definitely choose the Hyatt Regency again the next time we visit Vancouver. read more

Hyatt Regency Vancouver - View from our room - Hotels Near Me - Vancouver, British Columbia

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Staff is very attentive Check in is easy and greets with a warm towel and water Rooms are very spacious and beds are comfortable! Views are pretty good and the bathrooms are well done and modern. They execute and do a great job of making you feel welcome read more

Great location. Wonderful staff. Comfortable rooms. Would stay here again. Food choices were reasonable

Great location and excellent service. Like the rooms and good views. Price is reasonable.

Amazing hotel! Location is great and felt very safe especially for being downtown. The staff were more than accommodating. This was probably one of my favorite hotels I have stayed at in a long time. You won't be disappointed. read more

Uhm. WOW! This is the best hotel I've stayed at probably ever. The staff was incredibly friendly and helpful without overwhelming us and the ambiance was superior. I think the best thing was that every space we entered felt so calming, intentional, and smelled GREAT. Our room had some beautiful wood work in the entrance and opened up into an open concept room with a large window. We had a great view! The hot tub was great and we enjoyed some juices from the bar. Plus the gym had so much great equipment. 10/10 going to stay agin when I'm in Vancouver. read more

Service here was impeccable. Seamless checkin and our concierge was fantastic. Recommended great places to eat and where to go. Even lent us an umbrella. First class service. My room was huge on the 23rd floor. I had a fantastic view of downtown. California King bed. Super comfy. Love their Starbucks at the lobby with places to sit and catch up on morning work. I'd definitely stay here again when I come for business. Highly recommend. Cheers! read more

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This hotel exceeded my expectations. Very friendly staff and accommodating. Front desk staff offered an early check-in, which was most needed as my wife wasn't feeling well. Cleaning staff was wonderful and helpful. So great to have a Starbucks in the lobby, and many close restaurants nearby. Easy walking distance to ship port terminal, Gastown, and other attractions. Took a few extra steps to figure out the hotel elevator/lift. I hope to be back in Vancouver one day. Would definitely stay at this hotel again. read more

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Review for the hotel for a conference. Service and staff for conference was great. Unfortunately the ballroom was very hot and the door was a hit and miss. All chicken dishes were great on all days but the other protein dishes were either overcooked or under seasoned. All beverages stations were well maintained and bar service was wonderful during evening events read more

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This was my first time visiting Vancouver and after staying here four nights I am really glad I did. The convenience of being within walking distance to all the restaurants and shops. Or a short Lyft ride to tourist destinations (Stanley Park, Granville Island) cannot be beat and made my trip very enjoyable. Pros The staff at check in, and valet are friendly and very nice. The elevator situation is a little weird at first but very efficient and kind of fun once you get the hang of it. You will scan your key card and it will let you know which elevator to enter. There are no buttons inside the elevator. Efficient set up of the room. Allowing for comfortable walking space around the room, lots storage for clothing and stowing luggage in the closet. Spacious counter in bathroom with a large mirror in the bedroom. Lots of areas to plug and charge your electronics on your bedside lamps and the desk. Pharmacopia bath products that come out of a dispenser and not single use bottles We had a small countertop for our coffee bar and refrigerator. We asked for a microwave and they quickly accommodated and brought one to our room. I sent a text message and they came within minutes. Water refilling stations located next to front desk and on 4th floor next to gym Starbucks offered in your room to self brew for or buy Starbucks on first floor lobby (check the hours, they are limited and close early). Or try Tim Hortons the Dunkin Donuts of Canada but way better. Beds were comfortable, pillows are down feather. Pool is small for the size of the hotel. But there is a sauna next to the jacuzzi that can fit 6 people comfortably. Being that it rains so much in Vancouver there is an umbrella in the closet for you to use. At the entrance they provide umbrella bags for your wet umbrella. The Hyatt Regency Vancouver is the designated pickup for the Capillano Suspension Bridge and tours for Grouse Mountain, the airport pickup for the bus (for those with reservations). This is all on the side of the hotel which is a small street that is not nearly as busy as Burrard. Cons These are things that could improve but did not ruin my experience. No laundry room on site. Only dry cleaning. Not ideal for a city that rains so often and can lead to an emergency where you may need to launder your clothes. This is a very tall hotel next to the RBC building. I was in a room facing that building and on Monday morning I had a good view of the workers in their cubicles and even in their break room. Not sure if they could see me or not but I kept my sheet blinds shut just in case. Wall are thin. On my second evening there was a loud group that I could hear talking, opening and closing their dresser drawers, making popcorn late at night. I found out the next morning that six people had stayed in that room. Luckily they only stayed one night. I had a comfortable stay overall, just what I would expect from Hyatt. I look forward to coming back to this beautiful city. read more

Excellent Hyatt alert! Staff was very friendly and made sure to offer me all the upgrades and extensions they had at the time. This location is in the heart of the city and has plenty of restaurants within walking distance. From the YSR airport we went upstairs to the 4th floor, tapped to pay, and entered the canada line shuttle which takes you just three blocks from the Hyatt regency...soo convenient. Refillable water stations are bottles are available (fee may occur based on hyatt status). There is a Starbucks, bar, restaurant, and fitness center on the premise. To my surprise the rooms have starbucks coffee, thank God! Rooms also have medium plush beds with medium firm pillows. Room also has lounge and desk chairs, and plenty of lighting. Lastly they have dedicated elevators by floor, super convenient once you get the hang of it. This Hyatt has all the bells and whistles and I highly recommend a stay here. read more

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Great location and great property. Administration staff were really polite, knowledgeable and very helpful. Per my reservation I had the option of early check in when I got to the hotel around 9:45AM my room was ready and clean. House keeping service was to the point and quick. Security was to the point and you can feel that. There are two restaurants in the lobby, serving breakfast, lunch and dinner based on their schedule. Taxis are available all the time right in front of the entrance. My bed was so comfortable and had one of the most comfortable mattress I ever slept on. Shower had hot water instantly, water pressure was great. All and all, I will stay at this hotel again and again. read more

Hyatt Regency Vancouver - View from 27th floor. - Hotels Near Me - Vancouver, British Columbia

I've stayed here a couple of times. Most recently in January 2026. Very central being on Burrard. Less than 10 minute walk to the light rail station on Georgia. Room was clean & bed was comfortable. The upgrade of $20 CAD per night to a "higher floor" was probably worth it as it was quiet up there. Mini-fridge was nice. Not sure about the pretty expensive reusable water bottles though (would have been nice to at least one that's complimentary). Some items can be requested (i.e., slippers) that will be delivered to your room. Starbucks in the lobby. McDonald's & Tim Hortons right outside. read more

We stayed here for 5 nights and really enjoyed our stay here. The staff was always polite and helpful, and we were fortunately upgraded to a room with an amazing view of the city. It's also very close to the subway station, so taking it from the airport was an easy ride. What I really liked about this hotel was the location since it was so central to everything. Also, they had a Starbucks downstairs, as well as a nice bar with a nightly happy hour if you wanted to end your sightseeing with a nightcap. Finally, right out the door was a Horton's, McDonald's, and a small drugstore in case you wanted to buy something quick. It also was one of the places where the free bus stopped for the Capialano Suspension Bridge, which was really convenient for us. I do have to preface that we used mostly our free nights or points, so take this review with that in mind, but overall, we thought this was a great hotel if you plan to visit Vancouver for sightseeing. read more

Spent two nights here. Great location where we walked everywhere we wanted to go. The staff were helpful. The room was comfortable and very clean. We stayed up high and the view was excellent. Highly recommended. read more

Hyatt Regency Vancouver - View from 26th floor - Hotels Near Me - Vancouver, British Columbia

We had an amazing stay at the Hyatt Regency in Vancouver. We reserved a room on the higher floors and the view was stunning. The room was very spacious and super modern. The bathroom felt very luxurious and I loved the rain shower. The bed was very comfortable and it was quiet throughout our stay. Breakfast was really good, however, we went with the a la carte option instead of the buffet. Their breakfast entree portions are plentiful so we didn't see the need to do their buffet for $40. There is a Starbucks on site that opens really early. If you are not in the mood for Starbucks, there is also a Tim Hortons and McDonald's right next door. The hotel is located in the financial district and was perfect for our sightseeing adventures, Burrard Metro stop is a block away. We didn't have a car so I can't speak to the parking situation, I did see they have a garage. Wi-Fi was very fast and we had no issues. They have a station in the lobby to fill up your water bottle which was very convenient. The online check-in process was seamless. Staff was very friendly and helpful. read more

Hyatt Regency Vancouver - View from room on high floor - Hotels Near Me - Vancouver, British Columbia

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The Hyatt Regency Vancouver is an amazing location, and very easy to walk to many things nearby. We only stayed for two nights and we used points for our stay with a nice redemption! They put us on a high floor with an amazing view and even gave us one complimentary breakfast! Parking can be a little annoying if you don't park in the hotel's garage. But we did, with the exchange rate it wasn't too bad considering the location, around $35 or so a night. The gym is super nice and they also have a hot tub and pool. The rooms are a little dated but the bed was super comfortable and the room was pretty spacious. Overall, we had a very nice stay! read more

Hyatt Regency Vancouver - Hotels Near Me - Vancouver, British Columbia

Hyatt Regency in Vancouver has a lot of love from me in the form of location (downtown), food and drink options downstairs, and really helpful staff. During my visit, I arrived at about 1PM, early and I asked if the room was ready and they said not yet so I took the opportunity to park my luggage in their side room while I grabbed something to eat and walked around for a bit. I'll discuss in a bit for the three stars but I felt like them allowing me to go in my room earlier than 3PM was the best thing they can do for me. I thought my World of Hyatt club, points usage, and loyalty to the brand would have accommodated my other requests but it was denied. As has been the case, I was already reached out by a rep after filling out their survey but I'll just follow up with a review. I asked for a higher room because that's what I initially requested when I first booked, but was never changed from the 5th floor. I asked for a room where the balcony door could actually lock because it's a huge safety hazard but was never moved. I asked if someone could fix the lock the next day while we were away but no attempt was made. Will I stay here again? Sure. Would I recommend it to others? Yea. Was I happy with my last visit? Nope. read more

Oh boy. Sad to give this rating but the earned it even when the manager upgraded us and tried to make our stay better. Well over all the regency product of Hyatt post covid times has become more of a Hyatt lower end product. ! This place has some issue of charging people for Svc not provided ,nor did they explained why. Example pet fee. I would gladly pay one if I was given the option. Just don't go behind my back and do it. Nor should it be for Svc animals. Next issue. Not an inviting place to pull Up. Avoid @ All cost if ur arriving around 5 or 6 pm. The streets downtown are terrible and u cannot turn. Crazy system very European! So American drivers keep away. Though the bell/valet staff wonderful. The grill. Oh boy ! The receptionist /maitre d Needs to be sent back to finishing school! This review would be even longer. Enough said. Anyways on my globalist free breakfast I enjoyed it the second day because drama caused by the receptionist the 1st day ! We attempted to leave the Hotel early we understood when someone makes u feel unwanted. Anyway s dint miss miss much and the breakfast in the room was great. So the next day I return to the grill! I had the buffet ,,,,the fruits were fresh but not the hot area. The potato's and eggs were stale even around 8:30 am. My waiter was wonderful and I even tipped him extra and made to order omelet! The omelet station chef was wonderful as well. That was fresh. Overall this is a great place for a conference , like my younger days staying @ regency.s. !!now as an older person this place doesn't cut it. As for the area it's a mixed bag. Everyone said how wonderful Vancouver is. Yes it is but walking around is nice as long as you don't end up @ Gaston area ! Something needs to be done! it s like the bad areas of any Us city. So spare ur self and go and stay @ spirit ridge in Osoyoos , Canada. If you're a globalist. They will treat you better read more

Hyatt Regency Vancouver - View from 24. - Hotels Near Me - Vancouver, British Columbia

Why 4 stars? Because the location and cost were ideal. --- --- --- We spent a couple of nights in Vancouver and were looking to book with points. Ultimate Rewards are amazing and Hyatt is easily the best hotel partner. Compared to Marriott properties, Hyatt hotels are laughably better for point redemptions. That's what led us here and it was quite an easy decision. The hotel is located right in the center of the city, which is exactly what we were looking for. And everything was nice and updated. As for the negatives: I did not love the bed. I really did not love the soft and lumpy pillows. And the rain shower was not my favorite. However, we were in Vancouver for 36 hours and this hotel was just fine for what we needed. read more

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Loved this place! We cashed in on points and stayed here. We loved the central location in Vancouver! It was easy to explore neighborhoods from here. We also walked around the area for great coffee and meals! Easy to walk to Robson for shopping too! Hotel is huge, with very clean space. There's a Starbucks downstairs, but we skipped that and chose to explore the local coffee shops nearby instead. The workout room was well appointed, had an indoor swimming pool adjacent to the fitness room. We'll stay here again! read more

We stayed at the Hyatt Regency Vancouver pre-cruise in April. The hotel is in the perfect location, close to the port, shops and restaurants. Very walkable to the waterfront and Stanley Park although the latter is about a mile away. We booked both a king room and two double beds room. Both room were spacious and comfortable with the amenities like a mini fridge, coffee maker and robes. The elevators are quick trip where you pick your floor from the lobby and they take you directly there. It cut out all of the time stopping on different floors for other guest and made trips to the 23rd and 25th floors quick and easy. All of the staff from front desk to valet were friendly and polite. There are numerous restaurants in the area including a Tim Hortons right next door. We found the shawarma truck out front and the Cactus Club Cafe down the street good choices also. We'd chose the Hyatt Regency Vancouver again for our next trip to the area. read more

Hyatt Regency Vancouver - View from the 23rd floor. - Hotels Near Me - Vancouver, British Columbia

We stayed at the Hyatt Regency before going on a cruise. The hotel was bustling. Valets and guest services were very helpful. The beds (doubles) seemed very small. It's in a sort of business-y district--I would probably pick a different hotel next time just because of location. We used the outdoor pool and hot tub--was a great perk. The sauna wasn't working, though. We did the buffet breakfast on Sunday and it was well stocked, lots of options. read more

Exceptional above and beyond service! Very grateful to stay at this Hyatt. The bell man was kind enough to offer two incredible restaurants based on our needs which were both incredible! Had a room with a balcony and enjoyed going out on the balcony early mornings and late evenings! O read more

This is a very nice hotel with an excellent location, just a short walk from the water. The hotel staff were very courteous and helpful. I had requested an early check-in and although they had informed me that this could not be guaranteed, they were nice enough to have the room ready before I arrived. The room itself was nicely appointed, clean, plenty of outlets, and most importantly a temperature system that worked well. The bed was comfortable and the view of the city was quite nice. I was here for the conference. The conference provided lunch that I assume was catered by the hotel. The lunch was of very good quality for such a large group. Excellent hotel. I recommend it highly. read more

Hyatt Regency Vancouver - Another view from the room - Hotels Near Me - Vancouver, British Columbia

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I really enjoyed my stay here. The room was clean when we walked in. We were also comp. upgraded to a higher floor room. The check-in process was easy and quick. The front desk told us everything that was needed to know and sent me away with a QR-coded paper in case I forgot anything. The breakfast buffet in the morning was decent. I wouldn't have felt like I was missing anything if I didn't go. The dinner, though (not pictured), at the Mosaic Grille was extremely delicious, and I enjoyed that very much. I had the chili chicken quesadilla but had it in my room instead of in the restaurant. This location is also amazing. It's right next to a Tim's, and it's only a few blocks away from Granville and next to the shopping places on Burrard. The location made it easy for us to come and go as we wanted and to not have to touch our car once we parked it. It's also right next to the Burrard Skytrain Station. Given its location, it was a fairly quiet hotel, and I didn't hear much while I stayed there. No windows that open in the room, though. Parking tip: Go next to the hotel on Melville St. and park in the Royal Centre Parking Garage and follow the signs up to the hotel and get your plate info. Miss the mumbo-jumbo in the front of the hotel unless you're wanting to valet park your car. We self-parked, and it was $41.66 w/tax. Overall, I'd 100% stay here again and would recommend it to anyone if you were looking for a place to stay. read more

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Not not stay here if you are a larger person. If you are over like 5,11 your feet will stick off the extremely small beds that only have two pillows and barley for two people. The staff were very friendly. The room rate was also very good. I will stay again when I shrink! read more

Hyatt Regency Vancouver has a prime location in downtown with many surrounding walkable restaurants (5-20 min walk), close to Robson Street, and about 6 min walk from Vancouver City Centre station for the Canada Line. ROOM -- I was lucky to stay a room with a balcony facing southeast with city views, since not all rooms have balconies. My room was very spacious with two double beds, a full bathroom, a desk, TV, AC/heating, closet, safe, coffee/tea station, and a mini refrigerator. Pillows were great, but I personally found the mattress too soft. Water pressure from the shower head was strong, which I appreciated. AMENITIES -- I didn't take advantage of the many of Hyatt's amenities since I was out most of time, but they have a fitness center, pool, spa, parking, and onsite restaurant. STAFF -- Front desk staff were very professional and friendly; check-in and check-out process were quick and easy. Check-in is at 4PM, and since I had an early flight into YVR and my room wasn't ready yet, I left my luggage at the bell desk and started exploring the city. Daily housekeeping did a very thorough job, removing the trash/recycling and restocking fresh towels and toilet paper. Overall, it was a pleasant and comfortable stay at Hyatt Regency. Concierge is very helpful if you have questions or need any recommendations for excursions/activities, restaurants, or even a quick history lesson! I would rebook with Hyatt Regency if I return to Vancouver. read more

Hyatt Regency Vancouver - Hotels Near Me - Vancouver, British Columbia

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The Hyatt Regency Vancouver is an excellent choice for both location and comfort. Situated right in the heart of downtown, the hotel makes exploring Vancouver a breeze. Plus, the property itself is beautifully maintained and well-appointed, offering a modern and upscale vibe. Location You really can't beat the location--it's central to everything. Restaurants, shops, and major attractions are all within easy walking distance, making it the perfect base for a trip to Vancouver. Bonus Highlight One unexpected perk of our stay? Just a block over, they were filming The Last of Us! We got to see the set and props being rolled through the area, which was such a cool and unique experience to stumble upon. Definitely a fun story to take home! Overall The Hyatt Regency Vancouver combines convenience, comfort, and a touch of unexpected excitement with its prime location and impeccable accommodations. Whether for business or leisure, this hotel is a fantastic pick. read more

Hyatt Regency Vancouver - Last of Us set - Hotels Near Me - Vancouver, British Columbia

Loved the hot tub in the Vancouver weather. Service was always responsive. Rooms were cleaned well and the linens were very good quality. read more

Fancy fancy fancy. The room and bed were luxurious. The shower was superb. Everything was clean and tidy. Great location to walk places, but oof don't try driving anywhere. Parking rates were astronomical, but I guess that's to be expected. Very nice and professional staff. It was kinda glorious, really. Especially since after four nights here I spent one at a Super 8 on the way home. Talk about night and day. Yikes. read more

During our first trip to Vancouver, we decided to stay Downtown. The hotel's location was fantastic - just a short 10-15 minute walk to the Waterfront, with plenty of restaurants and shopping options nearby. The Burrard Station was just a few feet away, making it convenient to catch the train. Additionally, the Capilano Suspension Bridge Park shuttle picked up and dropped off at this location. The hotel had a heated pool, accessible through the gym entrance, and a water station was available next to the gym, so there was no need to buy water. There were two restaurants inside the hotel, as well as a Starbucks in the lobby. Tim Hortons and McDonald's were just a few feet away from the hotel entrance. read more

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Stayed at the Hyatt Regency Vancouver for two nights while visiting the city. First off, it's in a fantastic location downtown. A number of areas that are worth checking out, especially as a visitor, are within walking distance or even a short car ride. For example, it's right by Stanley Park as well as the water and Chinatown and Little Italy are within a reasonable walking distance. The hotel itself is nice. Check in was friendly and efficient, and navigating the elevators and rooms was easy. Although we booked for a king, we arrived at 9am and the hotel was willing to accomodate us right away in a double room they had clean and available. We didn't mind this as we prioritized having a room in general vs having our preferred room so this was nice to be able to fully check in so early in the morning. The room was spacious and pretty modern. All the standard features of most hotels were available - flat screen TV, desk and office chair, etc. They also had two suitcase holders which was really nice so we could prop up both our suitcases. We honestly didn't spent too much time in the hotel as we were out exploring but everything we experienced was nice. Additional staff members were friendly and greeted us with a smile as we walked by and the whole stay was smooth and welcoming. read more

Really enjoyable stay at the upscale Hyatt Regency in downtown Vancouver. We wanted to stay a bit longer after our Los Angeles to Vancouver April cruise, so got a 3 night stay at this Hyatt. Marriott has done a number on me in maintaining my loyalty (both timeshare ownership and lifetime status), but Hyatt's point redemption value is at LEAST twice as good, and with their partnership with Chase Ultimate Rewards, it's worth always checking to see if a particular destination has a usable Hyatt. Vancouver did, so to maximize our stay, got a Hyatt Chase Credit Card to automatically get status (Hyatt Discoverist). It got us an upgraded room, complementary high-speed internet, daily bottled water coming in aluminum bottles, and late checkout. We got in early on a Friday to the Vancouver cruise port, and it was a 5 block walk to the hotel. They let us pre-check-in at 8, letting us know that we would get a text when our room was ready. They have a large room where you can store your bags (before or after your stay). We noticed later that the room ran out of space, so were using part of the lobby space (near the rental car counter) to keep tagged bags (with a dedicated attendant standing watch over it). The hotel is connected to the shopping mall (Royal Centre). It has a food court in the lower floor, and some of them were open during the morning hours. We got to notice all this while staying around the area. Our room was ready by 2 pm, so went back to reception, got our key, and went to our room. It's a nice, large room with two Queen beds, a 65 inch flat screen TV with most of the basic cable channels. There was a large desk with plenty of space for my laptop, a comfortable chair, and plenty of outlets. They offer two terry cloth robes for use, and the towels seem to be using Egyptian cotton? (i.e. very thick). We were on the 23rd floor, and could see the outdoor swimming pool directly below us (there is no balcony and the windows don't open). Plenty of storage space. The temperature controls worked well, and we were very comfortable during our stay. There is a small mini refrigerator and a small pod coffee maker. There is no way to heat up your food. We got to use a 'destination dispatch' type elevator for the first time at this hotel. There is an touchscreen console near the elevator where you would expect the up/down call button would be. You pick the floor you want to go to, and it will tell you which elevator to get on (A - E). The elevator comes, you get on, and that's it. On the side of the doorway, you can see which floors the elevator is slated to stop at and a display telling you which you are on)...but no buttons to tell the elevator where to go. (Hopefully there is a 'panic' button for somebody who didn't pick a floor to still be let off). It was really efficient. I didn't know if it had a load sensor, but assuming it did (since it did not ask for how many people needed to get on the elevator). We had just gotten off a cruise ship where waiting for an elevator (and seeing multiple fully full ones stop without being able to pick you up) was a daily aggravation (I know...first world problems...) Housekeeping was good throughout. We usually don't ask for housekeeping for a short stay (funny that rather than have to pick up a little bit before the housekeeper comes in, we just prefer to reuse our towels and live with our messiness), but this time, I really wanted to get my two bottled waters (complementary) because it came in those really cool aluminum reusable bottles. I wasn't sure housekeeping would feel insulted if I gave loose US currency each day as tip, but they didn't seem to mind. Got to use the workout gym everyday, and it's a good one, with plenty of treadmills and ellipticals and strength machines, along with free weights. One big no-no was the alcohol wipes used to wipe down the machines, was empty on one of the days I visited. They should have more than one dispenser to prevent that. For our final day (Monday), we were able to checkout a bit later (till 2 pm instead of the typical noon) because of the aforementioned status, so actually enjoyed the full solar eclipse across the US by watching CNN from our room (it was cloudy and rainy in Vancouver). We picked up a Lyft to the airport from the hotel (it was raining so didn't want to take the train with luggage), costing under $30 CAD and go there via local roads within 45 minutes. I got my final invoice the same day of check-out, and there was no balance on it (using points means tax and resort fees are taken care of as part of the points usage). Always nice not to have a hotel bill after your vacation. read more

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Very disappointed stay. Prime location 5/5. Cleanliness of room 4/5. Bathroom amenities 3/5. (Old shower tubes and shower heads. No handheld). No secured WiFi service for guest 1/5. And when room upstairs moved a chair it's like thunder down under. read more