During our first trip to Vancouver, we decided to stay Downtown. The hotel's location was fantastic - just a short 10-15 minute walk to the Waterfront, with plenty of restaurants and shopping options nearby. The Burrard Station was just a few feet away, making it convenient to catch the train. Additionally, the Capilano Suspension Bridge Park shuttle picked up and dropped off at this location. The hotel had a heated pool, accessible through the gym entrance, and a water station was available next to the gym, so there was no need to buy water. There were two restaurants inside the hotel, as well as a Starbucks in the lobby. Tim Hortons and McDonald's were just a few feet away from the hotel entrance. read more

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Stayed at the Hyatt Regency Vancouver for two nights while visiting the city. First off, it's in a fantastic location downtown. A number of areas that are worth checking out, especially as a visitor, are within walking distance or even a short car ride. For example, it's right by Stanley Park as well as the water and Chinatown and Little Italy are within a reasonable walking distance. The hotel itself is nice. Check in was friendly and efficient, and navigating the elevators and rooms was easy. Although we booked for a king, we arrived at 9am and the hotel was willing to accomodate us right away in a double room they had clean and available. We didn't mind this as we prioritized having a room in general vs having our preferred room so this was nice to be able to fully check in so early in the morning. The room was spacious and pretty modern. All the standard features of most hotels were available - flat screen TV, desk and office chair, etc. They also had two suitcase holders which was really nice so we could prop up both our suitcases. We honestly didn't spent too much time in the hotel as we were out exploring but everything we experienced was nice. Additional staff members were friendly and greeted us with a smile as we walked by and the whole stay was smooth and welcoming. read more

Really enjoyable stay at the upscale Hyatt Regency in downtown Vancouver. We wanted to stay a bit longer after our Los Angeles to Vancouver April cruise, so got a 3 night stay at this Hyatt. Marriott has done a number on me in maintaining my loyalty (both timeshare ownership and lifetime status), but Hyatt's point redemption value is at LEAST twice as good, and with their partnership with Chase Ultimate Rewards, it's worth always checking to see if a particular destination has a usable Hyatt. Vancouver did, so to maximize our stay, got a Hyatt Chase Credit Card to automatically get status (Hyatt Discoverist). It got us an upgraded room, complementary high-speed internet, daily bottled water coming in aluminum bottles, and late checkout. We got in early on a Friday to the Vancouver cruise port, and it was a 5 block walk to the hotel. They let us pre-check-in at 8, letting us know that we would get a text when our room was ready. They have a large room where you can store your bags (before or after your stay). We noticed later that the room ran out of space, so were using part of the lobby space (near the rental car counter) to keep tagged bags (with a dedicated attendant standing watch over it). The hotel is connected to the shopping mall (Royal Centre). It has a food court in the lower floor, and some of them were open during the morning hours. We got to notice all this while staying around the area. Our room was ready by 2 pm, so went back to reception, got our key, and went to our room. It's a nice, large room with two Queen beds, a 65 inch flat screen TV with most of the basic cable channels. There was a large desk with plenty of space for my laptop, a comfortable chair, and plenty of outlets. They offer two terry cloth robes for use, and the towels seem to be using Egyptian cotton? (i.e. very thick). We were on the 23rd floor, and could see the outdoor swimming pool directly below us (there is no balcony and the windows don't open). Plenty of storage space. The temperature controls worked well, and we were very comfortable during our stay. There is a small mini refrigerator and a small pod coffee maker. There is no way to heat up your food. We got to use a 'destination dispatch' type elevator for the first time at this hotel. There is an touchscreen console near the elevator where you would expect the up/down call button would be. You pick the floor you want to go to, and it will tell you which elevator to get on (A - E). The elevator comes, you get on, and that's it. On the side of the doorway, you can see which floors the elevator is slated to stop at and a display telling you which you are on)...but no buttons to tell the elevator where to go. (Hopefully there is a 'panic' button for somebody who didn't pick a floor to still be let off). It was really efficient. I didn't know if it had a load sensor, but assuming it did (since it did not ask for how many people needed to get on the elevator). We had just gotten off a cruise ship where waiting for an elevator (and seeing multiple fully full ones stop without being able to pick you up) was a daily aggravation (I know...first world problems...) Housekeeping was good throughout. We usually don't ask for housekeeping for a short stay (funny that rather than have to pick up a little bit before the housekeeper comes in, we just prefer to reuse our towels and live with our messiness), but this time, I really wanted to get my two bottled waters (complementary) because it came in those really cool aluminum reusable bottles. I wasn't sure housekeeping would feel insulted if I gave loose US currency each day as tip, but they didn't seem to mind. Got to use the workout gym everyday, and it's a good one, with plenty of treadmills and ellipticals and strength machines, along with free weights. One big no-no was the alcohol wipes used to wipe down the machines, was empty on one of the days I visited. They should have more than one dispenser to prevent that. For our final day (Monday), we were able to checkout a bit later (till 2 pm instead of the typical noon) because of the aforementioned status, so actually enjoyed the full solar eclipse across the US by watching CNN from our room (it was cloudy and rainy in Vancouver). We picked up a Lyft to the airport from the hotel (it was raining so didn't want to take the train with luggage), costing under $30 CAD and go there via local roads within 45 minutes. I got my final invoice the same day of check-out, and there was no balance on it (using points means tax and resort fees are taken care of as part of the points usage). Always nice not to have a hotel bill after your vacation. read more

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Very disappointed stay. Prime location 5/5. Cleanliness of room 4/5. Bathroom amenities 3/5. (Old shower tubes and shower heads. No handheld). No secured WiFi service for guest 1/5. And when room upstairs moved a chair it's like thunder down under. read more

My boyfriend and I stayed here earlier this month and thoroughly enjoyed it. The package we got included a high floor room with King bed, city view, daily breakfast buffet included and a daily $25 credit to spend in any of their restaurants or Starbucks, parking or room service. Food: We went down to the buffet for breakfast each morning and saved lots of money from not having to eat out. I liked that they serve breakfast until 11am so we had a later breakfast each day then went out and about on our days. Didn't even have to have lunch! The daily buffet was really good food, fresh, lots of variety of cold cuts, fresh fruit, hot oatmeal, scrambled eggs, turkey sausge (so good), sauteed veggies, roasted baby potatoes (my fav) and an omelette bar... among other items like bakery items, bread for toast coffee, juices. We had one dinner at their Mosaic grill (?) restaurant, my boyfriend's steak was good and my salmon was ok. If we didn't have the credits to use I would spend the money elsewhere on a better dinner. However, the staff at the mosaic grill and daily breakfast staff were extremely nice and friendly. Customer service: the hotel staff including housekeeping, servers, front desk, bell man were all so nice and genuine. The elevators are secure and very technologically advanced. We went to the pool once (it was too cold lol) and the hot tub each night. There were barely any people there, it was so nice. Would highly recommend this hotel. read more

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This is your fairly typical upscale high rise downtown hotel. Everything is modern and well maintained, but lacking in any particular esthetic comfort. It's located right next door to a Skytrain Station, which is most convenient. If you don't want to spend $39 for the buffet breakfast, there is a Mcdonald's and a Tim Horton's right next door where you can get an inexpensive meal. The one thing that I found unusually innovative here were the fully automated elevators, the likes of which I have never seen anywhere else before. You press the floor that you want to go to, insert your room key, and then it instructs you which elevator to get on and that elevator takes you directly to your floor. There is no panel inside the elevator to use. read more

Hyatt Regency Vancouver - Hotel Lobby - Hotels Near Me - Vancouver, British Columbia

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They changed a little extra, but allowed us to check in at 10:00am, and the room which overlooks Burrard St. is amazing. Took a swim and jacuzzi too. The room is large, spacious and very, very comfortable. Wow!!!!!!! read more

We stayed here for 2 nights (one weekday and one weekend). Weekday stay was fine but on the regular weekend the hotel is very crowded. Even to get in to the elevator, we have to wait for a while. Location is great, few minutes walk from Canada Place, Robson Street, etc. Rooms are clean and staff were very friendly. Would come back! read more

The hotel itself is fine, central location, refreshed rooms. The killer is not reopening the executive lounge after COVID ended. Seriously, the hotel is right by the financial district. It's also the only Hyatt property in the city. What's stopping management from reopening a lounge? It doesn't even have to be as lavish as the one at JW Marriott. Sheraton Wall Center has a modest lounge that is packed. I and others I know would make this Hyatt our frequent stay if they had a lounge. Not having one is just short sighted and says they don't care about their members. read more

Based on my experience and in my opinion. Nothing against the hotel itself, just on the overall Hyatt experience. After an exhaustive search for an upcoming family vacation, booked a week's stay at this location through Booking.com. Value of CAD 6,250+. Later, saw the 20% Price Match guarantee that Hyatt so prominently highlights on its website. As was required by Hyatt in order to be considered, made a second booking directly through Hyatt.com -found the latter to be more expensive than the former and accordingly, reached the Rate Guarantee Dept via phone (after being put through the terrible Hyatt automated phone system and following prolonged waits) - was then directed to fill out relevant online forms and provide necessary evidence of both bookings. Did so, promptly and lo and behold, was DENIED! Reason cited was both prices were similar and hence nothing to match!! Which was not the case! Responded via email with additional evidence by way of a screenshot of the actual Booking.com booking showing the lower rate together with the higher-cost Hyatt.com evidence. Also called the Rate Guarantee Department (after prolonged hold times again) to highlight and request a re-review. The rep escalated my case and I immediately received another e-mail, - DENIED, again!! This time, reason given was they cannot use booking confirmation screenshots for this purpose (imagine that, an actual, confirmed booking, is not adequate proof) and they draw data from Booking.com website via a new search!! Ridiculous, IMO...online rates change all the time based on supply and demand, so Good Luck, trying to replicate! Anyhow - following this second (or third denial, actually with interim ones) concluded that the published Guarantee is just window-dressing and that the whole system is set up more to deny/exclude than approve/include - the latter would have been a classy/customer-centered move that would have sold me on Hyatt! But no, I was made to feel like I was in the dock, with the entire burden of proof resting solely on me, and even after providing incontrovertible evidence, was told that I was unsuccessful due to some legalese/technicalities. Kinda reminded me of certain insurance company tactics! Again, providing my opinion based on my experience - Buyer Beware, is all I can say! In the process, read numerous similar complaints from other customers on various forums - I was obviously not alone! Needless to mention, canceled my reservations at Hyatt and went with Hilton instead! read more

I requested Hyatt Regency with StayVancouverHotel.com to arrive to a resolution. I escalated the matter with the Better Business Bureau. Neither Hyatt Regency and Stay Vancouver worked to arrive to a resolution when both parties failed to issue the terms and conditions for the defective Mastercard gift card. Buyer beware! https://www.bbb.org/ca/bc/vancouver/profile/travel-services/stayvancouverhotelscom-0037-2425740/complaints#1309169384 read more

We stayed here for two nights before a cruise last summer - other than the price (not super cheap), I have no real complaints. And technically, we didn't pay with cash, we paid with Chase credit card points, so with hotels *everywhere* pretty expensive in Vancouver, we basically got to stay in a nice hotel for the price of a "cheaper" one by using points, thanks Chase! So yeah, not a particularly *interesting* review, but I've got nothing bad to say. Checkin took 2 minutes, room was pretty big, bed was pretty comfortable, the room had a nice-sized desk with tons of outlets (both regular and usb!), plenty of clothing storage spage, a full size bathroom with a great shower, everything was working properly, wifi was reliable and fast. (Can't speak to the bedding, I'm picky, so I just bring my own. :p) And, granted luck of the draw, but our normal-priced (not upgraded) room had a pretty good city view, too! Coming from the airport by train, it was a 3 block was the train station to the hotel, and leaving by cruise ship, again was about 3 blocks walk to the cruise terminal (which was convenient, since it was also drizzling both days.) There was even a great bike rental a block away. Again, other than how much I would say this would depend entirely on exactly how much it cost at the time (and whether Chase was paying for it for me!), but apart from that, I had no complaints and would stay there again for sure. Which I would like to - Vancouver absolutely had far more amazing restaurants than I could explore in a day and change! read more

We were debating between Sutton or Hyatt regency but due to location we decided on Hyatt. Pro's: location location location. Friendly staff, clean facility and super comfy bed Con: price and bathroom Room #1..hot water would turn cold mid shower. Room #2 our shower would not turn stayed on or we would have to push with our toes several time mid shower cause it would release shower head function. We did request service and technicians came out twice but same problem. 2nd technician was little rude making it sound like we were lying. Last night here...i could get the water to stay on so had to wait 1 hr to finally work. So disappointed with Hyatt. read more

I don't give hotels very good ratings very often because I don't think most of them do a very good job of executing good customer service or offer clean, nice rooms at a reasonable price. I have to say this Hyatt goes above and beyond. They gave us a great room around 11am after we requested an early check-in and it was on the variable upper end of what we paid for... That was very nice. Then, they sent blankets and pillows up within 15 minutes when we asked for them. They also sent a microwave up to the room when I called and asked where I could find one in the hotel. Tons of USBs and plug ins all over the room in the most convenient locations. Clean room with plenty of nice, soft pillows. Only sticking points were that the TV didn't swing out away from the wall so we couldn't see it while sitting at the desk, which was the only place in the room where you could eat unless you wanted to sit on the bed. Also, the TV channels leave a lot to be desired. Very basic cable with mostly news channels. That sucked. These were annoying things but not enough to take away from the overall experience. I will definitely come back if I'm ever in Vancouver again. read more

Amazingly great I would be coming back for sure this place is peaceful and in the heart of the city accessible to the best part of BC read more

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Stayed here for 5 nights with our toddler in a king bedroom in the upper floors. Everything from the check in process to getting help navigating the city, was so easy. The staff here is amazing. So kind and helpful and they literally all went above and beyond to help us with easy question we had or assistance we needed. It's so centrally located that we didn't need to rent a car. The rooms are spacious and very comfortable. I would happily stay here again. read more

Hyatt Regency Vancouver - Hotels Near Me - Vancouver, British Columbia

They didn't follow through with the "FREE" night. They claimed I took too long (perhaps, it was a year) I didn't want to take advantage right away. So they told me that I could pay with points for half and the other half I could PAY for! WHAT? Am I wrong in thinking that is completely inappropriate? Their terrible service and the lying about the fact that they are accessible is not something that they have changed. I still experienced it and it completely ruined our stay there. Ahh! read more

Hyatt Regency Vancouver - The doorway is a little bit wider than 2 feet. - Hotels Near Me - Vancouver, British Columbia

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I'm always searching for ways to give a lodging a five-star review, but I rarely ever do. There's always something: problems with cleanliness, worn furnishings, sneaky junk fees, etc. This Hyatt, however, deserves a rare five-star-hotel rating. Why? * Extremely quick and polite check-in. When the gentleman asked if I'd ever stayed at the hotel before, and I replied I'd never been to Vancouver before, he handed me a free breakfast ticket and said "welcome to Vancouver." * Extra-comfortable bed. And while the hotel is older and the room decor wasn't to-the-moment contemporary, the room was clean and in great shape. * Excellent views from the balcony of the surrounding neighborhood. * Super super damn convenient to everything: Burrard Metro stop is a block away, meaning airport is extremely easy to get to & from. Buses on nearby streets run every 5 or so minutes. Bikeshare just around the corner. Etc. * The Most Efficient Elevator Concept Ever: I've heard of these but never experienced one. You enter your destination before getting in, the AI analyzes the current usage patterns, floors, etc., and tells you which elevator to wait for. Get in the elevator -- which only has buttons for Open, Close, and HelpTheCableBrokeAndTheBuildingIsOnFire, and head, usually directly, to your floor. It's the future, man. * The restaurant (of free breakfast fame) had an excellent buffet and the Grain Tasting Bar had a lot of great Canadian beverages for tasting as well as nice views of the area through its open windows. Only minor complaint was that, even up on the 21st floor, sirens and guys doing their best Honda Civic fast-n-furious imitations were audible during the night. So I'll deduct down to 4 1/2 stars, which still rounds up to 5. When in Vancouver again, I'll be back here. read more

First stay in a Hyatt. The beds are fulls (I think?) and not queens. We just came from Victoria (HGP) and beds were def larger, so this was a letdown. We have two kids 5/9 and we are both 5 foot 9/10 and our bed felt small and also kinda taco-y (depressed in middle). I have "discoverist" status due to biz card but when I arrived the guy at check in apologized and said he'd have to put us in a lower room instead of higher "due to busyness". I honestly wouldn't have known the difference but the apology made me feel let down. That status only gets you water and late checkout, which we did not need. i got status from a recently acquired hyatt credit card. I got a text the day before arriving offering any help I needed via their text system. When I checked in Kenneth told me he'd logged in the system to bring more towels and waters up. They never arrived. I texted later asking for more pillows and got an immediate reply saying my "request would be accommodated in 15 minutes." 2 hours later I had to text again, and they forgot the pillows and the waters. Bummer. Lobby was being transitioned to non-Christmas so it was pretty empty. Elevator wait was pretty long given the crowds, I even took the stairs once due to the wait. 8 floors was a workout! Room cleaning. We didn't request it but also weren't warned they wouldn't clean. Last hotel (Victoria) they did, either way, clear communication on this point would be best. UPDATE: the maid came at 5:30pm and apologized saying they were understaffed. She insisted on cleaning the bathroom while we were relaxing in the room. The next two days we missed cleaning because they came late when we were in the room already. Our room was a good size and felt clean and modern. there was a mini fridge. We were on floor 8 on the poolside which was a bit loud but not after 10 when it closes. Parking: there is paid parking in the attached lot. There is a Tim Hortons, Starbucks and McDonald's right in/next to the hotel. Overall a fine hotel but no frills or real extras other than gym/pool/hot tub. Central to the things we wanted to do and also right next to a metro stop. The Good: Room is spacious and modern. Nice gym. Outdoor heated pool and spa. Robes in room. Fridge in room. read more

Great service, I highly do recommend this hotel when touring Vancouver Canda, the breakfast buffet experience was wonderful, I always would attend the buffet when I would have the chance. The Hyatt Regency Vancouver is in a perfect location for you to explore Vancouver, and the many sites around it! read more

It's my second time here, and the staff was so nice, the room was clean, and the location was good, so I could walk to the restaurant. I will definitely stay here again next time read more

Stayed here for two nights before our big Disney Cruise Line cruise to Hawaii (October 2023). The location was great, lots of shops and restaurants nearby, we only ubered to Granville Island and the cruise terminal. The Starbucks in the lobby was great and useful to us and we ate at one of their restaurants one night. All of the employees were nice and helpful ... it was raining the day we went to Granville Island and we could borrow umbrellas from the hotel (we borrowed from the bell services person in the lobby, but we later found out that there was one umbrella in the room). I would stay here again...I've only ever stayed in the Richmond area before, and loved the location and closeness to Robson st! read more

Amazing location in downtown Vancouver, super friendly manager and front-desk staff, nice lobby area with Christmas displays and beautiful rooms. read more

Wow! This place is well worth the price I paid for this room. It is located in the center of the city. You can easily get around town from this hotel. For those out of town, you'll possibly need a taxi to get around... good thing there is one waiting at the lobby most of the time. 4/5 The room is well above average. The only way you get a better room is in Vegas or a suite 5/5 the room came with a sick view of the city skyline 5/5 gym this is in my top 10 for hotels read more

Hyatt Regency Vancouver - View from the 31st floor - Hotels Near Me - Vancouver, British Columbia

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Had to find a last minute booking due to an Airbnb fiasco and Hyatt was able to accommodate us! It was a really hard night for me as our flight was delayed and on top of that had to find a last minute booking but the employee Siegfried really helped turn the night upside down. He was SO nice and helpful! He gave us instructions on booking so we can choose to stay at the Hyatt for our entire time in Canada and about all the guest services we can take advantage of such as the suspension bridge shuttle and the coupon offered by guest services. The room was clean and spacious, the robe was comfortable, very clean, and loved the toiletries! Located centrally to everything so you can walk to all your destinations. Siegfried made me think of the quote, "I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel." Thank you for the amazing stay Hyatt! read more

What a pleasant experience at this place!! Amy from the front is very nice and welcoming. She's amazing on what she do and excellent in customer service. My friends and I took 2 days trip in vancouver to briefly experience the place. Our Hotel experience itself made our vacation "Fun"tastic! Hyatt Regency never disappoint me. Staff and Management are excellent. Every areas of the place are clean and has a nice touch. Kudos to everyone! read more

Hyatt Regency Vancouver - Presidential Suite Hyatt Regency - Hotels Near Me - Vancouver, British Columbia

Nice hotel. Green bananas at breakfast but I'll survive. Haven't tried the Wifi yet but it better work because I need to watch the baseball game this afternoon. Haven't seen any bratty kids yet either which is great. Alien invasion is concerning read more

Hyatt Regency Vancouver - Hotels Near Me - Vancouver, British Columbia

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The hotel's location is perfect to walk around the city. Everyone that I interacted at the hotel was friendly, kind, and polite. I received awesome upgrade to the room on the 33rd floor and nice welcome amenity was delivered upon check-in. I believe the hotel has been around for a while, but the room was not showing dated sign at all. I liked imitation fireplace that I had in my room! Since my stay was short, I did not have a chance to explore lots of hotel facilities, but I am definitely coming back again - hopefully to stay longer next time! read more

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The hotel is great, but we were on the 15th floor and the next day they had a convention with 2000 kids. The elevator was impossible to use. We had a 4yr old with us and we had to keep using the stairs. Kids were kids very loud, we got several phone pranks in the middle of the night. I just wish if the hotel would let us know ahead of time during the booking that there would be a large convention, which limits or makes some services to use harder. I would have just booked a hotel next door. read more

First time trip to Vancouver and boy am I glad we chose this hotel. Thank you to Hina for an amazing experience checking in. I know most reception staff are supposed to be friendly but she raised the bar. Also shout out to the wonderful staff at breakfast, friendly, welcoming and efficient. Special thanks to Fritz for making some amazing omelets and engaging with the guests while flipping omelets one after the other. read more

My husband and I stayed at the Hyatt Regency for one night. The room and bed were very comfortable. The reason I gave it three stars are due to some issues I had with booking and some costs during our stay. I had been given the option to ask for a few things at booking such as a higher floor and quiet room as well as an early check in. With the early check in they asked for a time. I asked for check in at 2:00 PM. My confirmation said check in was at 4:00 PM as well as subsequent reminders of my stay. There was no email, confirmation, declination, or response of any kind to the early check in request. The week we were going, I got an email that allowed for early check in at 11 AM for an additional 50$. I knew were weren't going to be there that early, but didn't want to wait to go in our room for two hours, so I clicked on it and agreed to the extra 50$. An email came after with an update to our reservation, still saying a 4PM check in time. I figured it didn't go through. The day of our trip there is horrible construction traffic and we ended up not getting there until 3:20. I figured it's close enough to our check in time that the room might be ready anyway. It was at the desk that the guy tells us that we had early check in so we could go to the room all of 30 minutes early. He was all serious that the only reason our room was ready was because I'd paid for it to be. There were tons of people checking in and going to their rooms without paying. I wouldn't be so frustrated, but there was never any communication at any point that I was actually getting early check in. There was also an extremely high cost of in room dining that doubled the cost of going to the restaurant with service fees, delivery fees, and other fees, and the food delivered was less than half the quality you get in the restaurant. Also, the in room options were very limited. Finally, the shower in the room was one of those overhead rain showers. Not enough pressure to actually rinse off and get clean without any type of handheld shower head to go with it. Overall the room was comfortable, clean, on a higher floor as requested, but near the elevator and not what I would call quiet. I can't give more that three stars based on the issues we encountered. read more

We had a good stay here at the Hyatt Regency in Vancouver. The staff were all friendly and the rooms were nice and clean. The location was great, and I would definitely recommend staying here when in Vancouver. read more

This is our second stay here and the rooms are very nice, super friendly staff, great proximity to the waterfront and walkability to most anywhere we wanted to go. Easy pick up for tour buses and the room was cleaned daily which was nice- still don't see that much these days post Covid. read more

Great hotel with great a great location. I stayed here for work with an event at the Vancouver Convention Center (8 minute walk) and couldn't have been happier. Breakfast buffet was great! read more

This Hyatt definitely garners additional stars simply for it's perfect central location and proximity to classic visitor haunts like Stanley Park, Gastown, and the Seabus terminal. The housekeeping staff definitely get five stars. Our room was refreshed daily and the staff was always smiling and hospitable when we ran into them. Yes, the rooms are a bit dated and the balcony could definitely use a new paint job. In addition the front desk staff needs to be more helpful in terms of off hours transportation options for guests. But if it's your first time visiting, you can't beat this location. read more

My husband and I stayed at the Hyatt in May 2021 (Covid season) and we were one of 6 guests in the entire hotel. As a result of low occupancy, the water system was messed up and there was only hot water - too hot to jump into the shower. Instead of a romantic night to celebrate our 25th anniversary, it became an issue of how fast can we get away from the hotel. As compensation we were gifted another night. Now we're using the hotel gift receipt and was given a room directly by the elevator, with a crap view. The rooms are tired; we've stayed on and off several times for the past 25 years and this is the absolute last straw. We will never stay here again, and never recommend the Hyatt Regency. read more

Location, location, location! Located right in the heart of downtown - - easy walking distance to quite a few different attractions. Right next to a subway station as well as a bus station. About a seven minute walk to a convenience type store for water, and anything you may have forgotten. The room itself is clean and nice. Have to ask for towels each day, but they were prompt. Everyone we encountered was kind. We also have a nice view of the city from our room. Elevators were super easy to use and very modern - - really didn't have to wait or push others aside when getting on or off the elevator because of its tracking system. Would not recommend the breakfast buffet - - not much there for how much you're paying.. read more

Baci!!! Travels for Baci!! Pet hotels #19!! Since we've been doing a lot of four seasons and fairmont chains, decided to try the Hyatt with Baci! Normally, Hyatt is my goto with points and membership perks!! Now Baci get to try it! Sooo! Vancouver downtown is kinda like downtown Seattle. Impossible to park/find parking / expensive overnight. The hotel valet suggested I park in the garage right through the hotel valet: it's used for restaurants/ shops etc and which would be cheaper. Ended up being $24 for a whole day/night. Valet was $42 I believe. Thanks, Valet dude! Normally pet floors are lower but I love high floors and well platinum membership got us a room on 20th. It rained the whole time but we enjoyed staying in and hanging out in the balcony. People watched in the rain and cold! The bed was comfortable. Room was nice size: a little on the smaller side. Just a tiny bit but still nice. Roomy. Baci love the bed and the couch! :) The lobby has Starbucks, a bar and hangout area with plenty of umbrellas for that crazy rainy weekend. We walked around in the evening for a bit but coming back was the best part! Especially for Baci. He doesn't care for the rain. The only complain was lack of microwave for my pups food. The room service can come and get it and do it for you. But seems like too much hassle. Ended up ordering new rice for his meals. A lot of food deliveries were ordered too! And that 2 pm check out! Great for us to explore the Robson street the next day, walk the Canada place and the harbor. All within 5 -10 minutes walk!! Baci loved it so, I did too! Woof woof! read more

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Stayed here recently, so as you arrive be sure to have your mind made up if you plan on doing valet or self park. I knew when arriving that my ride would be too tall for the hotel garage so I was able to self park at Royal Centre. Hotel valet was about $45 per night, self park at Royal Centre is about $20 per night over the weekend. Self park (underground) is just on the backside of the hotel so you wont be driving around forever trying to find it. Entrance for self park is on Melville St and the height clearance is pretty tall. There's also hotel entrance from the self park area. It was real easy. As we were checking in, hotel staff was very friendly with greetings, directing you to front desk, if you need to drop off luggage for them to hold before checking in, concierge questions, all that stuff. Hotel was very busy that weekend with large tour groups but staff kept cool and checking-in was pretty easy. No buttons in the elevator so be sure you hit up the touchscreen business before you enter the lift. Lift to your room is a little different, scan your room key card before you enter the elevator on the touchscreen, enter which floor you are going to, the touchscreen will tell you which elevator bay to go to. Room itself was pretty nice, clean (I checked the sheets and under), great view from the 32nd floor (didn't see any hanky panky from other nearby buildings), bathroom was clean, rainfall effect when showering, plenty of fresh towels, good closet space to hang and store your stuff, a mini fridge to keep your drinks & snacks cold, tv was large, nice desk to work from, good amount of plugs, AC settings, different lighting options in the room if you the amorous tourist, and most importantly WiFi worked liked a charm. Also there's a Starbucks downstairs. Only thing that bothered me a little was in the middle of the night the walls seemed thin and I could hear a lot of things such as, upstairs walking, hallway stuff, and neighbor lady wanting her man friend to fill her with stuff. Overall, it was a pretty good stay, location is central to a lot of stuff so the walk score to attractions is high. I typically prefer smaller boutique hotels because I'm stuck up like that, but for this hotel being a huge chain it was fine and would consider staying again. read more

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I have spent 3 hours over 2 days on hold trying to change my credit card that I paid with accidentally. I asked it be refunded and immediately wanted to book 2 nights instead of one. I keep being told the room is nonrefundable butt the online reservation system didn't give me any other purchase options. I am aware it is my fault for selecting the incorrect card but the local Hyatt and corporate are no help at all!!!!!!!!!! read more