You could improve by having a more courteous receptionist. My appointment was scheduled for 1:30pm. The email I received told me I needed to be there 5-10 minutes early. I arrived about 7 minutes early and waited outside. They had a sign engraved on the door saying they are closed for lunch daily from 12:30-1:30pm. Ok, cool. Next time I won't pick the 1:30pm appointment but I'm all good. I see someone in blue scrubs approaching the door, as I'm leaning on the window right next to the door. She completely ignores me as she unlocks the door and walks in. I thought, 'Wow, kind of rude'. No, 'Hi! Let me just get settled and you can come on in!' No acknowledgement of me at all. I followed her in and she said, 'We're still closed for lunch. You'll need to wait outside.' As she's speaking to me, I look around and I see the nurse laying in the middle lounger. I'm thinking she must be sleeping because she's not even acknowledging that the receptionist walked in or that her next appointment was there. I said to her that the email, and a text might I add, that were sent to me told me to arrive 5-10 minutes before my scheduled appointment. She said 'Sorry, we're still closed and you'll need to wait outside.' They had seating in their reception area but that wasn't offered to me. I went back outside and she locked the door behind me. I sat on the ground in disbelief. Am I really going to continue this appointment? She was rude and although the nurse never addressed me or the situation, I thought that was pretty rude too. Am I now going to allow her to stick a 20g needle in my AC and I hope she does it as gently as she was going to? I wasn't sure I wanted to take that risk. At 1:31pm the receptionist unlocked the door, and walked away! Another opportunity for some courtesy but that too was not offered. She could have opened the door and said something along the lines of 'Thank you for waiting. You can come in now.' At that moment I decided to cancel. And I suppose I could have walked away and not said anything, but I didn't and I walked in explaining why I was not going to continue with my appointment. My reason was because of her rudeness and her lack of professionalism. She was very curt and argumentative with me. I would probably even add defensive of her actions. Kind of like my teenager. Not a great way to keep a customer. I've probably been to this location 5 times for myself and 2 for my 14 year old son. I've never encountered a problem. I think the Hydration Room offers a great service. But this receptionist, and possibly even this nurse, lost a customer today. The customer is not always right, but her lack of common courtesy and professionalism were just facts. To the owner of this location, I would hope that you would want your staff to be more respectful than they were. These are the things that make or break your business. IV hydration places are everywhere now. Just because I live in Santa Margarita doesn't mean I have to use your business. I can go anywhere, and I will. UPDATE: They responded and said they did nothing wrong. Shameful. read more

We were in town visiting family for the holidays and got sick. We came here in an attempt to save our trip and get some family time in without feeling like garbage. We were referred her by a family friend, and it did not disappoint! My partner and I got the cold & flu IV with an anti-viral boost. (For the most part) our body aches went away, fatigue decreased, my partner's headache went away, and in general all of our symptoms improved. We felt significantly better, especially the one of us that was in much worse shape. The nurses were nice, the environment was clean, and they gave us tea. Only things I would say could improve the experience would be the chairs could lean back a bit more while you get the treatment, and the nurse who inserted the IV caused some bruising and bleeding at the entrance site. Worth feeling better though. read more

Highly recommend this for recovery from any type flu. I was feeling very lethargic until I got my IV! read more

Hydration Room - Rancho Santa Margarita - IV Hydration Near Me - Rancho Santa Margarita, California

After a consultation I am finally here. The IV is painless. Loving the relaxing atmosphere and feel the affects of the drip . I am looking forward to more sessions. Staff are knowledgeable and friendly. Highly recommend giving it a try. read more

Hydration Room - Rancho Santa Margarita - Wellness IV - IV Hydration Near Me - Rancho Santa Margarita, California

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I have been doing IV therapy for about 3 years now, I used to have to drive all the way down to Costa Mesa but this new location is so convenient and I love the staff. I am now a monthly member, the staff remembers my name and they are friendly and kind. They listen to your needs and are very informative on what treatment you need. Highly recommend giving IV therapy a try, for an immune boost or general hydration. It is said that most people are walking around dehydrated and don't even know it. read more

Recommend the immunity boost when I feel a cold coming on! Seems to lessen the symptoms!

The nurse, Sloan, is really great. She is very warm and reassuring. Recently the front desk has been offering hot tea and it's a nice extra touch. read more

I have chronic Lyme and my t is nice to have a local place to go to get IV therapy. Nice staff and very helpful.

My gf was in need of a boost to get her feeling better, and this got it done. Pretty impressive.

Epitome of amazing customer service! The level of professionalism is unmatched compared to what I've been experiencing lately at other medical facilities. The staff here are all so warm and welcoming, genuinely care about your concerns and offer personalized care based on your symptoms. Best IV placement I've ever had, didn't even feel it! They brought me hot tea and encouraged me to put my feet up. It was the most I've been able to relax in months. So thankful for Hydration Room and looking forward to feeling better! read more

excellent service, very clean, professional staff, easy to schedule online, if you're looking for a local place to improve your health, definitely check out hydration room off Antonio parkway right next to pavilions. read more

Was so excited to use this service since it is right down the street from my house. I had just come back from 5 day trip to Florida from a cheer competition and as anyone knows traveling over an extended period of time is very exhausting. I had seen a sign in front this establishment that was offering B12 shots for new clients... great time to use this offer. I called spoke to Kelly she explained the service and can either do an appointment or walk-in. I opted to do a walk-In. My daughter and I placed out face mask on and walked in. Was met at the door by a blond, heavy set lady, perhaps European. We stood at the door and she began to ask... if she could help us? I replied I was there for a B-12 shot. Then she proceeded to look at me up and down and with a sigh... asked if we have ever been there before and which I replied, this is my first time. She then began to act annoyed and irritated then a pause of uncomfortable silence... said well you are going to have to fill out paperwork. So mind you I understand this is my point of view BUT all the while the front desk gal and my daughter just watched this uncomfortable exchange. The lady turned away and catered to a gentleman who had just had service and like a light switch was extremely attentive and polite and motioned to the front desk to pay for his service. At that time, I turned my daughter and said let's go. Deciding not to get any service with this establishment because at this point why would I let someone give me an injection who just treated me as if I was not worthy. It's amazing that someone can treat you like that and make you feel really unwelcome and uninvited and can ruin your day but yet the person that's doing it to you goes upon their day not even caring what they had done to someone. I am one to never use a race card, but this time I will because obviously I did not fit the look or the image for whatever reason that she thought that was acceptable. I have been an elite yelper for years, and this is one establishment that I am so disappointed with especially this particular employee. I called the front desk gal and left my name and number for the owners to call me, so that I can explain the service that I had just received. Let's see if they ever call me or care? My daughter had even asked me if I knew the lady because she seemed like she did not like me or knew me and did not want to help me, and when I made the call the front desk gal she confirmed how It was uncomfortable and apologized for what just happened in my treatment. I can't imagine the gentleman that just had treatment didn't pick up on it because it was THAT uncomfortable. So if anybody thinks that I'm being ultra sensitive... I don't think so! read more

If you want to boost your energy before a trip or when you want to recover from your night out partying, Hydration Room is your answer. My wife and I have been coming here regularly and it's always the best experience getting pampered with their smiling, gentle and professional staff. Great product and amazing customer service. Good job!! read more

Hydration Room - Rancho Santa Margarita - IV Hydration Near Me - Rancho Santa Margarita, California

I went to the Hydration Room for a vitamin b 12 and vitamin d shot. I also went back for a vitamin c shot and b vitamins. I felt very comfortable with both nurses, they were professional and warm as well. read more

Sloan is the best! She's got over 20 years experience running IV's and it shows. I went in for the cold/flu immunity IV and signed up for three sessions. Thanks Sloan!! read more

I love this place! I come once a month for the IV, and it gives me so much energy and hydration. The staff here is always kind and professional. It's in a calm and relaxing setting with Comfy reclining chairs, so I usually take a nap while I'm getting my IV. If you haven't tried this, check it out! Your body will thank you! read more

Omg! Zero stars!!! I called saying I had been exposed to covid 6 days ago with No Symptoms and tested negative 3 times in past two days and the nurse sounded so inexperienced she said they didn't know if they could treat me. I took a sip of water during our call and the nurse said she thought she heard some nasal congestion LOL. A psychic nurse?? I sound fine and have no symptoms and the website said there's an IV that is a proactive measure for covid yet the staff at the RSM location doesn't even know protocols. The Laguna branch I called sounds very professional and knowledgeable and can proactively help me this afternoon. I'm driving further to go to the Laguna location and will give them 5 stars on their Yelp after my treatment. RSM staff and nurse should be trained to handle simple questions as there are consistent covid surges happening for years now. The RSM website doesn't even work, says page not found. They brushed it off when I mentioned it. I wouldn't trust these people with any IV or medical evaluation. They don't even know the difference between a PCR and rapid test at the front desk. Thumbs down. Please train the team. read more