I cannot say enough amazing things about my experience with VCRM. From the very beginning, I felt…read moresupported, cared for, and truly seen during such an emotional journey. After dealing with infertility for over 7 years, I truly never thought I would be able to conceive. Dr. Fady Sharara changed my life for the better--he gave me hope when I felt like there was none, and I will forever be grateful for that. His expertise, compassion, and dedication made all the difference for me. I'm so thankful for the protocol he created that worked for my situation, and I genuinely hope he can continue to help others who are just like me find their own success and happiness. A huge thank you to his wonderful nurses, Jill and Jessica, who were always there with kindness, patience, and reassurance whenever I needed it most. They made such a difference in my experience. I also want to recognize Maggie and Trisha at the front desk. No matter what kind of day I was having, they always greeted me with warmth and a smile, making me feel welcome and cared for. This journey isn't always easy, but having a team like this behind you makes all the difference. I'm beyond grateful for everyone at VCRM for their support and dedication, and I'm so excited for this new chapter ahead.

My gynecologist recommended that I work with a reproductive endocrinologist, and after doing some…read moreresearch, my husband and I chose VCRM and Dr. Fady Sharara. After the consultation with him and interacting with the staff, my husband and I trusted him to help us on our fertility journey. Dr. Sharara is very knowledgeable and an expert in the field, which made me feel comfortable and confident in putting our trust in him. I appreciated that he did a very thorough and comprehensive diagnostic work up to figure out the best treatment plan. As someone who is also in the healthcare field, I very much appreciate having more data. The nurses (Ava and Jessica), billing coordinator (Trish), and other staff (Maggie) were also wonderful. Compared to the brief experience that I had with a large fertility clinic, VCRM felt like a white glove service. I graduated this week from the clinic at eight and a half weeks pregnant and am incredibly grateful to Dr. Sharara and the entire VCRM team for their guidance, care, and support. I know that I'm very lucky to have only had to do one round of IVF and for the first transfer to be successful. Dr. Sharara gave me agency to decide when to start IVF (I personally didn't want to spend much time doing IUI) and was supportive of all my decisions as long as they were medically sound. I highly recommend Dr. Sharara and the entire VCRM staff!

Worst experience ever. Money hungry and lazy. Office staff is miserable. They cancel on you last…read moreminute after an hour of driving there.

Find another practice! As other reviews mention, they will cancel your appointment last minute with…read morezero empathy/flexibility on rescheduling. They called me 15 minutes before I was supposed to arrive for my appointment and said the doctor was actually in a different (further away) office so can I drive to that office instead. I said no (I was literally packing my kids in the car to drop them off at daycare and would not make it in time to the other office for my appointment time). They rescheduled me for the following day. When I got home and looked at my work calendar I realized that would not work, called back immediately (maybe 45 minutes after their initial call) and asked for another time. They said no, they can't reschedule me for this week because they already gave me the next available once (what?) I would have to wait another month at least. YOUR mistake in scheduling is not my issue. I was not offered an apology for the mistake. To be fair I am waiting for a call from the office manager to see if we can correct the issue- but still so much stress for a very easy solution....

I have never felt so horribly treated than by Dr Khan. He took away all hope of achieving pregnancy…read morethrough IVF. He repeatedly offered the use of an egg donor even when told it wasn't an option. His bedside manners are terrible and he has no compassion for his patients. I will never go back to Shady Grove ever again.

Dr. Khan and his staff were extremely knowledgeable and professional! Provided excellent care…read morethroughout our time there and would highly recommend!

Dr. Shara helped us conceive our second child and he also helped us with our first. He and his…read morestaff are incredible. They are thoughtful, empathetic and brilliant. Dr. S is always employing cutting edge research and creating 1:1, personalized care for every patient. His staff make you feel like family and take a challenging experience and make it warm and positive. Dr. S did what another clinic found impossible, he gave us the best gift in the world - our family.

Dr. Sharara was knowledgeable and kind. The front desk ladies remembered my name when I came in and…read morealways had the answers to my insurance questions. I was always in and out of there without waiting which I can't say for any other doctors office I've been to.

Our journey at this clinic didn't start off the best. After two failed egg retrievals, we made the…read moredifficult decision to switch doctors -- and that's when everything changed for us. Dr. Owen was truly amazing in every way. She took the time to genuinely listen and understand what we needed. She has such a caring heart and always made me feel like I was her most important patient. She carefully analyzed every result and personally called with detailed explanations, which meant so much during such an emotional process. I always felt like I was in the very best hands. Under her care, we had two successful egg retrievals, and on our first transfer, we got pregnant. We are beyond grateful -- there really aren't enough words to express how thankful we are. That said, the billing department needs significant improvement. Communication was very difficult -- phone calls often went unanswered with no callbacks, and responses were typically limited to once per day. Payments were missed on their end, so I strongly recommend tracking everything carefully. Bills were also not sent promptly. Overall, while the administrative side was frustrating, Dr. Owen made all the difference in our journey, and for that we will always be thankful.

During infertility, a woman can lose hope and dignity. Relationships can fray. A sense of self…read moreweakened. CCRM NoVa has truly skilled doctors, but its operations team only adds to everything a woman loses in this already-trying process. It's the day after Thanksgiving, and I'm in a waiting room with 25 other women. Waiting. For hours. We each had an appointment time, which was meaningless. We lost this pseudo-holiday to drive here and wait. I'll also note, unlike any other fertility clinic I've been to, CCRM NoVa allows children in the waiting room, which to some is another marker of insensitivity. Expect competent doctors, but also expect this practice to make your already stressful experience more stressful and frustrating.

About a 1-1.5: Dr. Kacedan is super popular, and it really shows in terms of trying to make a…read morefollow-up or routine appointments; most of the time, he's unavailable, and the office tries to pass you off onto a PA, which is a huge no-no in my book. Sorry, not sorry, but I'm here to see a doctor, not an assistant. +patients are passed off to PA +follow-up/routine appointments are difficult to make as an established patient

Dr. James Kacedan is one of the best!! My review is long…read moreoverdue but I speak the truth when I say Dr. Kacedan, hands down is the BEST. He is a great listener, with a great bedside manner, his old office team (nurses and admin) were also the best - they were caring, always smiling, and warm - always jokes and laughs giving good energy in the office. This is no reflection on his new team but I honestly cannot speak about the current team bc I moved out of town and have not had the opportunity to engage with them. I was Dr. Kacedan's patient for 5+ yrs. The Bottom Line Up Front is He Cares!!! He has always been supportive, timely, willing to research, willing to address any questions, helpful when trying to determine the best path forward, and he has been accommodating to take a call even after I moved - A 5 ***** Star Doctor in my book!!!

I scheduled a free consultation with Shannon which was incredibly helpful and informative. I was…read moreoverwhelmed with reading about surrogacy when I started researching. Shannon took the time to explain the process and broke it down step by step which made it easier to understand and much less overwhelming. There were so many questions I had and Shannon answered everything with detail and patience. When I researched surrogacy agencies, the fees were in the $30k-$50k range which are extremely high. Shannon offers the same support as an agency but goes a step further with her personal involvement in your journey and a substantially lower fee. The individual support is idea for me vs. working with different people at a large agency. This journey began with doubt, questions and financial concerns. I now have started my journey with confidence and security knowing I have Shannon's full support as my personal surrogacy advocate.

From the owner: We offer the same support and guidance as a surrogacy agency but I work independently. This…read moreprovides a much more personal experience for parents and surrogates as I support you on your surrogacy journey. I have completed three surrogacy journeys so I am excited to share my experiences and professional expertise with parents and surrogates.

Dr Famuyiwa is a very compassionate doctor who is very good at what she does. she is full of faith…read moreand positive vibes. The first time my husband and I walked into her office, she gave us her time and full attention. she explained to us in details all options and gave us hope. We were self-paid patient at the time, she guided us on getting the right insurance. I remember our first ultrasound was done for free. That meant a lot to us, that tells you she is not all about the money. She truly cares and ready to help.am so grateful that we met her. Dr Famuyiwa helped my husband and I to grow our family and today we are grateful to God and her practice for the gift of our little Angel. I highly recommend her to anyone in need of her professional service

This is a money making factory no care or compassion for the clients all about money. They…read moreroutinely missed my windows for needing things done and set me back multiple times due to internal communication issues. The front desk lectured me for not being 15 minutes early even though this appointment was scheduled as an emergency appointment 2 hours prior. Dr. Cross is does not explain anything and seems to not understand or care about what clients are going through during this time the compassion from her is zero. if you move forward with them, even if you ask to speak with finance multiple times, you'll be assured everything is fine then shocker it's not. they messed up our billing and put us as self pay even though finance assured us we have great insurance. the bill from them to me is almost 3,000$ and I never recieved any diagnosis or treatment. they also will not send me my results so that I can get a new doctor. This place needs to be shut down they are not complying with normal medical ethics.

Words can't even do justice to express my gratitude to Dr Martini and the CCRM Rockville team. She…read morewas always attentive, caring, and cheered me on. She didn't let another clinic's faults impact her careful approach to treatment. And as she'd always tell me, "we are accounting for so many variables". After 5 traumatic cycles with another clinic who didn't care to make changes, Dr Martini approached my treatment with purpose and care and it was successful! She may be younger than the other doctor at my other clinic, but she is a powerhouse. I've referred so many people to her and will do so forever. I just can't believe there are doctors out there who don't care as much as she does. Thank you Dr Martini and CCRM, from the bottom of my heart.

SHADY BILLING- FRAUD AND SURPRISE BILLING This review is for…read moretheir billing department. They repeatedly attempted surprise billing and seeing other people's review, I'm not alone. For me it was a total of $1721 of extra, fraudulent charges. They also do insurance fraud- I paid for an IVF transfer which was an all inclusive bundled fee that was self pay because it was known my insurance would not cover. They still submitted to my insurance and did it in a way so that they made money from this encounter. This is illegal. I am a physician so thankfully I understand what does and does not constitute fair billing practices and can advocate for myself. I worry that others who are less aware can be taken advantage of. If you don't want to learn about surprise billing and insurance fraud, THEN DONT GO HERE. I had seen other peoples reviews before starting here and wish I had taken their warnings seriously. I ultimately had to go through the better business bureau to have this resolved.

I am extremely disappointed and frustrated. On two separate occasions, my husband arrived with a…read moresemen sample for analysis, and reception completely forgot to check him in. If he would not have spoken up, would they let him sit forever? This is a time-sensitive, deeply personal medical matter, and their negligence is unacceptable. The reception staff clearly do not understand the urgency or sensitivity of fertility testing. The staff is irresponsible and unprofessional. I strongly urge the clinic to train staff properly and implement a system that ensures patients are treated with the seriousness and respect they deserve. Not just their radicicolous message check in!