I feel so bad giving this place three stars. Maybe I've been in a cave the last twenty plus years…read moresince I haven't been in a sanrio but I was SHOCKED to see the prices here. Brought my daughter here for birthday and almost had a heart attack when I saw the prices on all of the items. I was so happy I was able to convince her to settle for a keychain which was still $15. I'm all about supporting businesses but would def recommend going online for hello kitty products. Customer service wasn't bad. They didn't greet us but were amazing to my daughter when they found it was her birthday. Best part of the visit!

BEWARE OF RESEALED BLIND BOXES! ALL SALES FINAL! No returns…read moreand exchanges. I ordered two Hello Kitty Fruity Paradise blind boxes for pick up. When we finally got home to unbox them, my toy was wrapped in BLUE GIFT WRAP and my daughter's toy was inside a sealed bag. The bottom of my blind box looked tampered compared to my daughter's box. The fun part of unboxing is opening the bags to reveal the toy. I am very disappointed in this store. They are deceitful. I will no longer will shop here.

My family loves coming to Kawaii Klaws. Some claw machines can be very hard to win but that's what…read moremakes it fun. The staff are all friendly. Bella was working the front counter when we came and she was very nice in explaining how the trade in works. This is a fun place for kids, teens and adults. We've come different weeks and have seen different prizes. Great selection of plushies. They had lots of hello kitty and Disney items. For us personally it's worth the value especially because you trade plushies.

I was told about this place, so I decided to try it out, and my kids had so much fun! It's filled…read morewith toy claw machines, and I especially loved their back wall decorated with a bunch of plushies. We spent about $30 and ended up winning two plush toys. I've seen some people win more, but you're also paying for the fun and experience the kids are having. Some of the machines can be a little tricky, but once you get the hang of them, your chances of winning definitely improve. The staff member working that day was incredibly kind to my kids and very pleasant to talk with. I can't wait to go again!

They moved to a new spot in the same plaza and I decided to take a look. They finally updated…read moreprices and started seriously stocking in season gunpla kits. Prices are competitive and now cheaper than buying online + paying for shipping. Their gunpla selection includes rereleases and new releases such as the seed freedom kits from the recent movie. I'm glad this place has significantly improved and now I have one more place in SGV to check out.

I shop for my grandsons and buy books that are educational but fun for them to look at pictures…read more The staff are patient and helpful in finding items that would be age appropriate and educational. I found that they need a better selection of hard cover books, such as encyclopedias, dictionaries and subject matter focus. I would buy more, but the selection is limited.

I absolutely love this location. I currently live in Covina, but I do not mind taking the drive to…read morePasadena to this location because the service is always excellent and whenever I need assistance or help using the laminating machine, they are always there to help with smiles on their face no complaining, no dirty looks, just amazing employees, who genuinely love their job.

This place is closed. Very frustrating as we traveled quite a while to get there. It clearly had…read morebeen close a while.

The one star is for the employee working on Sat 12/17 around 9:00 pm. I walked in the store to…read morepurchase a train set for my grandnephew. I asked the employee how much it is since there's no price. He then asked me to bring the big heavy box to him so he can scan the barcode then he sneezed so hard I felt staying in there will make me catch Covid. Anyway in as much as I was going to purchase the train set I left the store in a hurry. The store missed a sale. They had great toy selections but their employees need to be courteous and wear a mask.

Overall good experience, good communication. Keep in mind they don't ship on weekends, so place…read moreyour order early in the week

This company had great customer service! Replied to emails very quickly. Wide range of inventory, I…read moremainly collect Autoart 1/18 models and I had a smooth purchase when I went to their warehouse. Thank you Ben & Rose, see you soon to buy more models. (:

Shoutout chalice for not selling dead packs and boxes for TCG's. Pulled a SP Luffy from an OP15 box…read moreI bought here at market price. They also have a lot of Pokemon sealed product.

Not the biggest fan of Funko Pops since the figurines attract some of the lowest scum of human…read moresociety (look into Funko Pop autograph shenanigans at anime conventions and you'll see) and in general if I had the chance, I'd just purchase a Nendoroid instead of black soul-less eyes on a figurine that is going to end up in a landfill and face galaxy collapsing heat death with Labubus, but that's neither here nor there. Though, speaking of Labubus, you can get them here as well. You definitely can get Funko Pops here and there's deals on them too. A good number of Squishmallows and some blind boxes for sale too. There's also some TCG and other figures and collectibles. Despite the inward cringe that I feel, the staff's super welcoming and helpful if you do have questions. It looks like some people have not had a good experience here with the quality and inconsistency of pricing, so double check with online sources and know the value of the items that you're collecting (but that goes with everything to be honest).

All of the workers here are goated, they help me with pokemon and are chill to talk to. They're…read morereally chill and are really nice. 10/10 service fr

Everything here is overpriced and the business model runs on taking advantage of kids and parents…read morewho don't do their research on what MSRP should be. $19.99 for a SINGLE pack of a Pokemon booster that's not even Prismatic is atrocious.

Recently have an obsession with Smiski. And I have regularly purchasing my collection here every…read moreother week. The girl at the cashier is super sweet and helpful. Patiently allow me to have time to make up my mind. I will be back for more for sure!!

I came in and bought a Bicute figure. Been here multiple times actually…read more After the transaction, the employee asked if he could open it to check if anything was missing. That's not normal and very odd. Thats the first time that happened.

I stay coming to Kohl's mostly for their Amazon drop off & I always have a great experience. The…read moreguy I always deal with is super friendly & nice. They're usually quick & I get to go on my way! Since I receive a little coupon after returns I sometimes shop around & stop by the Sephora in there (: Yesterday I did my return & got a $5 off coupon so got some stuff since I needed to find a gift for this weekend! Joe at the front register helped me out & he was super friendly also threw in a 20% off with my $5 off so that was so helpful! Love additional discounts! The store is always kept up well & clean!

I came to this location during the Black Friday sales. There was plenty of parking. Everything in…read morethe store was very organized. I really liked how some of the sweaters look, and I also got some Christmas lights.