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    Häagen-Dazs

    2.9 (15 reviews)
    Closed 10:00 am - 8:45 pm
    Updated over 3 months ago

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    They gave me a size I didn't ask for because they didn't let me choose.

    Today, September 2nd at 9:16 p.m., three women and one man -- the women were very racist and the service was very bad. They don't ask what the customer needs, and the person was spoken to in Spanish but refused to respond in Spanish, yet spoke in Spanish with their coworkers, and they were playing games to prevent me from posting the review about the bad service.

    a menu on a counter
    Dante W.

    Their ice cream is great - service is hit or miss, usually it's pretty fast though. It's in both food courts at the mall, regular ambiance and vibes.

    Ice Cream Flavors
    Robin W.

    While at the Sawgrass Mall Shopping, we were looking for an ice cream place. After shopping all afternoon and buying nothing,we were in need of a treat. We were directed to Haagen-Dazs, which is at the edge of one of the Food Courts. Customers were gathered around the display cases trying to decide which flavor to choose. Several servers were working behind the counters. My friend chose a cup of Strawberry Cream Ice Cream. Besides Ice Cream, Sorbet was also available. There were many flavor choices. The newly hired Server put a very small scoop into the cup. The ice cream was delicious but for the amount she was given, it was very pricey. Perhaps we would return again if celebrating a special occasion.

    Dessert area

    Yummy ice cream! I get the strawberry ice cream with a waffle come every time I visit. The ambiance is regular mall like scenery! The service is exceptional and efficient!

    Jay C.

    My experience at Häagen-Dazs in Sawgrass Mall was purely circumstantial. The mall was quite hot, and it seemed like the air conditioning wasn't working properly, so my wife and I decided to seek a cold drink. We opted for a strawberry smoothie from the Häagen-Dazs kiosk, and it turned out to be a delightful choice. To our pleasant surprise, they used real fruits with their blenders to craft our smoothie, and the taste was nothing short of fantastic. My wife and I shared one smoothie on that occasion, but we were so impressed that we're already planning to return and try more flavors. The strawberry smoothie hit all the right notes, and we're eager to explore their mango smoothie as well. It's evident that Häagen-Dazs takes pride in using quality ingredients, and that truly reflects in the taste of their smoothies. While I didn't sample their ice cream this time, I can confidently say that their smoothies are simply fantastic and definitely worth a visit to their kiosk. While there was a medium size line, service only took about five minutes, but that's because they made a smoothie by hand, fresh..so no complaints.

    Andrea N.

    The worse staff ever! My husband ordered one smoothie and one bottle of water. The person passed his credit card in the machine 3 times and when My husband asked for the receipt she said she could not give him the receipt because he was not charged, the transaction was not completed. My husband gently opened the bank app and showed that he was charged and he asked the receipt once more. The lady that entitled herself as the manager got upset and took our food from the table and throw it away. At this time I was in shock with her behavior . Than my husband asked his money back and she answered " I don't need your money" . Than he said "I will complain with Haagen Daz" and she sarcastically said "I am super afraid of that" . Well... here I am leaving a review and hoping that the Owen of that kiosk and Haagen Daz Corp could have an opportunity to read my comments and take an action . It's unacceptable to treat a client in a such rude way. This happened on April 10th 2021 at noon. The self- entitled manager is Brunet, long hair.

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    6 months ago

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    2 years ago

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    9 months ago

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    10 months ago

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    2 years ago

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    7 years ago

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    5 years ago

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    8 years ago

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    6 years ago

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    9 years ago

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    Ask the Community - Häagen-Dazs

    The Baked Bear

    The Baked Bear

    4.7
    (106 reviews)
    0.2 mi
    $$

    Free samples are a dangerous thing. One minute you're "just looking," and the next thing you know…read moreyou're standing at the counter ordering ice cream like it was your idea all along. That's exactly how The Baked Bear got me. Hook, line, and sinker. If you've never been, the concept is simple and brilliant. High-quality ingredients and a build-your-own dessert approach. Cookies, brownies, cones, ice cream, toppings. You mix, match, and create something that feels a little more custom than your average scoop shop. And the ingredients really do deliver. The cones are nicely crisp, and if you've never had one of their ice cream sandwiches, start there. They'll build it with warm cookies on the outside and freezing cold ice cream on the inside, which might be the most satisfying hot-meets-cold dessert combination ever created. Warm cookie. Frozen ice cream. Zero regrets. For my order, I went with the berry crumble and strawberry cheesecake on a waffle cone. The waffle cone had a great crisp to it, and the flavors were light and refreshing. You got a nice hint of berry without it being overpowering. If anything, I would have welcomed a little more berry punch, but it was still very enjoyable. We also tried the campfire s'mores, which absolutely popped with bold flavor, and the cookie dough, which was fine but a little more average compared to the others. The one area where things felt slightly limited was the flavor selection. They offered around a dozen choices, but many leaned heavy into chocolate territory. If you're a chocolate lover, you'll feel like you hit the lottery. If you're looking for a wider range of lighter or fruit-forward options, the variety could be better. Still, the concept is great and the ingredients are excellent. Tip: do not accept the free sample unless you're emotionally prepared to buy ice cream immediately afterward. Four stars. Great concept, excellent flavors, just a little light on variety. Definitely worth the trip even if the sweet tooth hasn't kicked in yet.... Oh, and it's okay sometimes to have dessert for dinner... and this would be the place for that!

    Stopped in on a Friday afternoon because it was a hot day in Florida and the ice-cream looked…read moreyummy. It was cute spot in between Cheesecake factory and Cviche 105. I felt a little hot inside, the door was open though so maybe thats why. There were about 6 chairs facing the window for customers to sit abd enjoy their ice-cream. The staff greeted us nicely and they allowed us to try samples. They sell cookies and ice-cream. You could purchase those individually or in an icecream sandwich. Cool idea. They had nice ice cream flavors but not what I wanted. There was a blue one which I though was a cookie monster but it was something else. I really wanted the cookie monster. They had a cookie monster cookie but not the ice cream. I loved the cookie options. Walked out with a carrot cake cookie for $3 which tasted exactly like carrot cake. They warmed it up for me. It was yummy yummy

    Photos
    Front
    Front
    Menu
    Menu
    Toasted s'mores ice cream with cookies and cream cookie and biscoff type cookie

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    Toasted s'mores ice cream with cookies and cream cookie and biscoff type cookie
    Sweet Aloha Ice Cream

    Sweet Aloha Ice Cream

    4.9
    (352 reviews)
    4.9 mi
    $$

    Just back to mention they've expanded their menu significantly. They have vegan, gluten free, and…read morenon dairy options and I was today years old when I found out they also have alcohol-infused ice cream and it's to die for!!! The place is always impeccable and the customer service is second to none. Plus they are kid friendly and have the best tunes. Grab a couple of scoops and then a pint to go, you won't regret it!

    Been here twice so far and I'll keep coming back! I love their unique flavors!…read more At my first visit, it was much busier but service was still good. Tried several samples until I saw they had a Dubai chocolate sundae, in which I ended up getting and it was pretty good. At my second visit, I came on a weekday afternoon and it wasn't so busy, there were 3 people behind the counter, but only 1 actually working. The other 2 didn't acknowledge me or even say "Thanks for your patience, she'll be with you shortly." But I understand it may be lack of customer service skills. When I was their age, I didn't really talk unless I was talked to lol. Turns out the other two kids were working behind the scenes preparing ice creams to film for social media. Also, they didn't have the sticky mango shake they were marketing on socials, so I'm going to assume it's only available on the weekends because the main girl working on our ice cream orders said she's working on that bad currently for tomorrow (Saturday). She didn't specify if it's only a weekend special. So I'm omitting a star for lack of communication, but the rest of the stars remain for yummy ice cream! This time, I got guava cheesecake and white macadamia -- a great combo! All in all, I'll still keep coming back to try their unique flavors. Maybe next time I'll get the 21+ flavors! FYI, it's a quaint, small place with limited parking in the plaza. If you go with friends, I recommend carpooling! And if you have a big family coming on the weekend, it's not a guarantee to get a table, nor is it a cute plaza to walk around with ice cream at hand. It truly is a grab and go situation with minimal seating.

    Photos
    Love the ice cream flight concept. A sampler of all the flavors you want. Brilliant.
    Love the ice cream flight concept. A sampler of all the flavors you want. Brilliant.
    Sweet Aloha Ice Cream
    Mango, passion fruit, guava shaved ice.

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    Mango, passion fruit, guava shaved ice.
    Origamy Gelato

    Origamy Gelato

    4.8
    (58 reviews)
    4.3 mi
    $$

    Actual vegan gelato!…read more Not the "we have vegan options....berry sorbets". It's so rare to find actual vegan gelato. I got the Stracciatella, which I do not think I have ever had in a vegan version. Got a couple of vegan/gf croissants for the morning: plain, and peanut butter and jelly. Everything is clearly marked as plant based, with gluten free noted when it is. They do serve a few animal based menu items, so pay attention to that. The worker was helpful and let us know it would be a bit for the croissants as he was putting out the gelato selections and serving gelato to customers. Ok by us as the croissants were ready when we'd finished our gelato. There are pictures on the wall describing the various gelato flavors, which is a nice touch. It's a small gelato store with a case you can sew into with limited seating, but it was welcoming enough for us to take a seat and enjoy our gelato. The croissants were fabulous for breakfast the next day.

    With my gluten dairy free diet, I bookmarked this spot to try out. It's heaven sent when you don't…read morehave to worry if the food you order will make you sick. I finally made it happen today and I was excited to try out the food. I ordered a Power chicken arepa and a lemon tart to go. Both gluten free and dairy free. The lady behind the counter was friendly and knowledgeable about the menu. The restaurant is beautiful with lots of desserts and gelatos to choose from. I can't wait to return to try those out. My arepa was hot and delicious with every bite and my lemon tart with a great balance between sweet and tartness. I will be back to try more items.

    Photos
    Cute interior
    Cute interior
    CHICKEN SALAD
    CHICKEN SALAD
    WAFFLE CROISSANT

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    WAFFLE CROISSANT
    Saffrano Crepes

    Saffrano Crepes

    4.6
    (439 reviews)
    3.1 mi
    $$

    I absolutely love crepes! I stumbled upon this place while at Quest in the same plaza. I love how…read morethey have breakfast and lunch crepes. I had the Marsella crepe. It had chicken, mushrooms, and a white wine creamy sauce. It was everything that I expected it to be and more! I will definitely be back for more. The service was good. I liked how the staff took the time to answer my questions. I was quickly given a to-go box when I couldn't finish the whole crepe. The restaurant was clean and nicely decorated. I liked that it was well lit, bright and airy. Next time I've got to save room for something sweet!

    The Saffrano eatery certainly was a unique and charming spot. Its blend of Colombian inspired…read moreflavors and subtle French ambiance created a warm and inviting space. The attention to detail, from the custom hard covered menus to the poetic signage on the walls added a touch of character. The barista, Elizabeth, provided superb hospitality and a personalized delicious espresso experience which seemed to reflect the overall thoughtful service of the cafe. The oversized cakes are available for customer's sweet tooth or parties, which definitely added a fun element, even if the crepes and waffles aren't available for catering. The outside covered seating was inviting on this cool day but chose to take a small inside table listening to soft music while relaxing with my espresso. The unisex bathroom with separate stalls for girls and guys certainly adds a quirky and modern twist to the cafe's atmosphere. It's alluring design choice that sparks curiosity and adds to the overall unique vibe of the space, blending practicality with a bit of mystique. It's not often you come across this kind of setup, so it would definitely be a conversation starter for those who notice - like me. This surely was a place that offered something a bit different. Will return soon to take a chance at the loaded Nutella Fruit Waffles or a Boston Chocolate Batter Crepe and update my review.

    Photos
    Saffrano Crepes
    Cr Caracas
    Cr Caracas
    Buenos Aires waffle

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    Buenos Aires waffle
    Cold Stone Creamery

    Cold Stone Creamery

    2.8
    (76 reviews)
    2.3 mi
    $$

    Yummy ice cream!! Will be back with my grands. Although crowded service was quick and efficient.read more

    Took a couple of friends here after the FL Panthers game around 1110pm. The ice cream store was…read morehopping but the line was moving quickly. Except for the Panther loss the customers seem to be happy. Plenty of ice cream flavors to choose from, in addition to fantastic sweet candy toppings. We chose our ice cream flavor of chocolate with Reese's Peanut Butter Cup and a few other flavors. We watched our ice cream maker go to work on the ice cold slab - part of the experience at Cold Stone. The masterpiece was complete and paid $6.45 for a small size. Back in the day, that was the price of the "Gotta Have It" LOL... those days are long gone... We sat inside and started chatting while eating our delish cold treat, BUT, the five employee girls were having a way better time, literally screaming behind the counter, overpowering our voices, for a full ten minutes - they were having a blast, so the great experience became an annoyance and we left early aggravated, which could have been avoided. No way a manager was on staff, I sure hope not for the owner's sake. The bathroom was very clean and the ice cream was tasty. Not sure if I would come back to this location. Would have given a strong 4 star rating but due to the blatant disrespect for customers, sadly I simply cannot. I am a loose rater but unfortunately only 2.6 stars here at this point.

    Photos
    Cold Stone Creamery
    Cold Stone Creamery
    Cold Stone Creamery

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    Häagen-Dazs - icecream - Updated July 2026

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