Had a great experience purchasing with Mancini's. Selection was great and Rich heard what I was…read morelooking for and knew exactly how to guide my purchase. An issue came up with one of the mattresses I purchased. Elias went above and beyond to support me in the process to get the issue resolved. Will be purchasing here again when the need arises!

It was a really fruitful opportunity because I was able to purchase the mattress that will suit our…read moreneeds and was delivered the next day which was really good.Very nice experience.

My husband and I have been doing a lot of online research on natural and organic mattresses for a…read morewhile now. There is no better way to find out than actually seeing and feeling the mattresses that suit our preferences best so we finally decided to check out their Los Altos store around Memorial Day week / weekend. We were very kindly greeted by Daniel Phuong. We were given a short questionnaire that gave him an idea on our sleeping preferences, the kind of sleepers we are, and the opportunity to feel the mattresses by really taking our time to lie down on different softness / firmness levels around the store. He very patiently, answered all our questions on the details of the mattresses. He was very nice and patient to the customers, and above all, knowledgeable of their products which was incredible as it made us feel very comfortable during our visit. We never felt rushed nor pressured to make a purchase right away. We actually took our time in buying the mattress and returned a few months later since there were a few things we had to consider before buying it. We definitely looked for Daniel right away since we had a (Daniel, if I may) PHUONG-tastic experience with him previously. We surely made time to see him regardless of the time and distance from us, and we made the right decision to purchase the perfect mattress for us. The quality of their products is superb and surely won't disappoint. Their customer service is impeccable, and we'll surely recommend their store to our friends and families!

Very nice selection of beds to choose from and very helpful gentlemen to serve you and give you the…read moretime to sit on the beds and explain the differences without pressure tactics. Got our bed in about two weeks after our order and installation team was also very nice and provided good communication about delivery time.

We came here not really knowing what we wanted. Kami met us up front and walked us through the…read moredifferent options. She made the experience super each as she showed us all the options. We were super happy with the bed we ended up choosing. I highly recommended this store and Kami. Great value for the bed we picked!

In December 2025, my wife and I went to Mancini Sleep World to replace our mattress. We selected an…read moreextra firm king size mattress and ultimately the experience of shopping there was excellent. The company delivered the mattress about a week after we ordered it, and the delivery/installation crew had the bed installed and working very quickly. Three weeks after it was installed, we discovered the mattress was much too firm for us so we went back to the store to request and exchange as they offer a 365 day satisfaction guarantee. To our surprise we were charged $150 to exchange the mattress. This was a surprise as we did not understand why a $4500 mattress was costing us $150 to exchange for an exact replacement although not as firm. We paid the money and the company was very quick to have the replacement mattress delivered within a week. The delivery crew came very promptly on the delivery day and that's where the problem started. They took out their cell phones turned the flashlight on and examined minutely every inch of the mattress, they found several locations on the mattress where there was a slight yellow discoloration, no more than an eighth of an inch and stated that they needed permission to pick the mattress up as it looked damaged. They photographed these discolorations and sent them to their Warehouse for approval to continue with the exchange process. They even flipped the mattress over onto the other side, which is completely unusable and noted that one of the buttons that holds the mattress together from the bottom was missing. I explained to them that the moment the mattress was delivered we use the brand new waterproof store supplied mattress cover and had never exposed the mattress surface to anything else since we owned it. The delivery crew was accusatory and their demeanor towards us as if we had damage the mattress and we're trying to get rid of it rather than take responsibility for it. When we first asked for the replacement mattress, I asked the store sales staff what they did with the used mattresses on an exchange. The comment was that they are recycled and not reused. With this in mind, I was puzzled as to why the scrutiny was so thorough on a mattress. We were clearly unhappy with. This experience completely tainted our opinion of Mancini's and we did not appreciate the behavior of the delivery staff. They spent a good 15 minutes, examining the surface of this mattress and kept saying look. Here's another spot, Look. Here's another spot. I submit that this mattress was delivered to us, soiled and broken, or during the initial delivery process was damaged and not reported to us. Ultimately the manager at the warehouse agreed to the exchange and they picked up the old mattress and brought us our new one. Ultimately, this experience has made us feel that we couldn't really recommend this store due to the behavior in the treatment that we received during their "" satisfaction guarantee process.

If you are looking for a smart bed/mattress or simply a set of sheet, look no further and stop by…read morethis location. I have the pleasure of working with Matt and his staff on multiple occasions during our visits. We are very pleased with the purchases and will certainly be back for any future bedding needs. Matt was patient and took time educating me on various mattresses. I really appreciate the time (2 hours including trying on diff mattresses) he took to aasist me before making a decision. If you are unable to stop by at the store, give them a call. Matt and his staff are just as helpful in person as they are on the phone. I highly recommend this location!!!

I bought a smart bed from Sleep Number in Palo Alto on the fourth of July to take advantage of sale…read morepricing. I have yet to sleep in it. The salesman was inept and didn't order properly, he also misled me about what was to be installed by Sleep Number technicians. I have had recent wrist surgery and my right arm is in a cast. He knew that I would be unable to install anything and yet stated it would not be necessary. When I called for him to correct the order he was dismissive and would only give me an 800 number to call. The customer service required 52 minutes on hold, after which, I talked with the worst customer care reps ever. They refused to assist me in any way. We are still waiting for necessary parts. Do not deal with this company. The worst retail experience I have ever had. Richard M.

Duxiana and it's Palo Alto store continue to be a huge source of frustration for us. We purchased…read moreand paid for two sets of mattresses in late August. Delivery took forever supposedly due to warehouse issues in LA and then to find an available delivery service. When delivery did occur in late December the order was incomplete and remains incomplete to this day. Getting any kind of assistance is impossible. No one is ever at the store when it's suppose to be open. Saturday hours are until 5:00 pm, I went there today at 2:30 pm and they're closed. This isn't the first time no one is at the store during published hours. We've also written multiple emails, left voicemails and no one ever gets back to us. I am missing multiple sets of pillows and legs for both beds. Our sleeping experience thus far sucks. I would strongly recommend staying away from the company . They took an upfront payment, failed to deliver a complete order and have zero interest in communicating or addressing my satisfaction. Worst customer experience and company ever!!

I purchased a Dux Bed years over ten years ago and along with experiencing a great bed, I've…read moreexperienced a company that should be a model for great service, here is why: 1. Three years ago, I began noticing a shifting in the bed springs that are part of a pad that rests above the box spring. Needless to say, I was unhappy with what looked like a design flaw but my wife told me she would take care of it given my state of mind. She returned with a complete set of springs and said there was a recall. The fix was a simple inclusion of velcro straps - the recall was probably not cheap and perhaps not needed but Dux gets huge points for this proactive move. I was surprised when she said that the sales person at the store saw to it that we got our replacements without hassle and as soon as possible. I wondered, who are these people....anyway I never forgot the gesture and that leads us to number 2. 2. Last week I passed by the Dux store (by the way, locals should like the idea of having a place to go that has been open continuously through three Silicon Valley boom/bust cycles) and thought I would go into the store and see how the folks at the store would respond to some sleep problems I've had since a rotator-cuff surgery last year and years of sciatic (from piriformis muscle thankfully) The fellow at the store was fantastic in describing how the bed can be customized to deal with the nuances of my age-related sleep problems (that was the point we both connected with.) It didn't stop there, even though he couldn't find our original invoices, he remembered his interaction three years ago with my wife and worked out a solution that cost me much much less than the alternatives, First let me say, Thank you Michael, if all the sales people in the Dux company are like you, then they know how to hire the right people. Second, I work on the Stanford Cancer Survivorship project and one of the key areas of helping with survivorship is a concept called Sleep Hygiene (the quality of sleep,) the project taught me that we should all care about the quality of sleep and that the health repercussions of bad sleep pays for investing in a good bed. Third, it pays to be nice, even though I was a bit testy, Michael was going to help with the springs, when he remembered my wife(and how nice she was) and said he would pick it up on his ride home - he even called me on his day off - Nice work Michael - I really appreciate it. And yes. I would recommend this bed and the Dux Company again! Oh and I really really slept better. I am very happy, forget the MRI.

Five stars for Josue H., not for Avocado…read more My experience with the company itself was frustrating; wrong products shipped, a purchased item lost somewhere in their system, and lead times that stretched well past what I was originally quoted. On the operations and distribution side, it was rough. What saved it was Josue H. in customer service. Over the course of 25 emails, he worked through every issue and proactively reached out to make sure things were moving rather than waiting for me to chase him. Five stars is for him. If Avocado's distribution centers operated with half the care Josue puts into his job, this would be an easy recommendation.

The experience and walkthrough on the mattresses were very good. If they get a good sense that…read moreyou're interested and ask a lot of questions about the mattresses they are very attentive and service is very informative and helpful. I think this place benefits if there are 1-2 groups browsing otherwise the staffs attention gets divided and it doesn't feel personal which I think when buying a mattress is needed cause it's kind of a lifelong commitment buying one. We tried different toppers, pillows, and features of the bed to adjust the height of your head/legs. We didn't order so I can't speak on that however they did say shipping will take a while so don't come here if you're looking for something quick They also sell headboards and side tables which is a nice plus. Also water and on tap healthade kombucha is offered

Many styles to view and try. Excellent knowledgeable sales…read moreperson Jag helped us out. My husband was able to find something he liked and we are glad we came here first.

I worked with Calvin and he was super helpful in finding the right mattress, showing me mattresses…read moreall within my ranges. He reached out to the delivery team, Carson, and they were able to get a delivery set up for the following day. Calvin was very efficient and got me in and out quickly without sacrificing service.

UNFORTUNATELY STRONG RECOMMENDATION TO STAY AWAY FROM THIS STORE. They can't seem to manage a…read moredelivery of a mattress for my son. They require a delivery fee of $100, but this far have cancelled 3 delivery dates for unknown reasons. We are now over a week past the promised delivery date and still no mattress has arrived. This company will only change their delivery policy if people avoid this store. Unfortunately I have to strongly recommend people to stay away from this store on El Caminor Real in Menlo Park.

HORRIBLE EXPERIENCE WITH DISORGANIZED PEOPLE. I went in, selected the mattress and they said we…read morewill deliver in a 12 days. She then said it could be delivered in the week becuase it was in stock in Fremont at warehouse and it would be delivered by their "Direct Service". 10 days later, Thursday, no mattress. I called Menlo Park and had to leave a recording. I got a call back saying she was on vacation last week and was addressing the issue now. She called back and said could they deliver on Saturday. On Friday She called back and said I would have to cancel the order and reorder so they could ship by regular service. She also indicated they could not find the mattress in stock and would call me when located so it could be purchased on a new order for Saturday delivery. I told her to cancel the order as I could go many other places and get it sooner without all the confusion and hassle. Saturday rolls around and the mattress shows up. Monday Mattress Firm calls me and threatens me with credit reporting that I did not pay for the mattress because they already refunded me the money on my credit card. They are a never ending nightmare of confusing disorganization.