Had a great experience purchasing with Mancini's. Selection was great and Rich heard what I was looking for and knew exactly how to guide my purchase. An issue came up with one of the mattresses I purchased. Elias went above and beyond to support me in the process to get the issue resolved. Will be purchasing here again when the need arises! read more

It was a really fruitful opportunity because I was able to purchase the mattress that will suit our needs and was delivered the next day which was really good.Very nice experience. read more

Mancini nightmare world Our experience with Mancini's Sleep World started with such promise -- the in-store staff were courteous, and the buying process was smooth. But the **delivery turned into one of the most stressful and upsetting home experiences we've ever had**. There was **no delivery time slot provided**, no courtesy call, and when we reached out for an update, the **customer service was shockingly rude and indifferent**. Things only got worse once the delivery team arrived. Without any prior notice, they announced they could only take **one old mattress instead of both**, leaving us scrambling. We have a **one-year-old baby** and **child-proof gates** throughout the house -- yet the delivery team handled everything **roughly, carelessly, and without regard for our home or safety**. One of them dragged a mattress down the stairs **alone**, despite my repeated warnings. In the process, they **broke our child-proof gate** and left deep scratches on the walls. I was horrified watching it unfold. When I asked them to stop, they **ignored me and kept going**, until I finally had to **demand they leave our property**. It turned into a **scene no family should ever have to experience** -- shouting, chaos, and a genuine sense of being **threatened in our own home**. What was meant to be a joyful upgrade turned into an **emotional and physical mess**, leaving us shaken and furious. Mancini's Sleep World may sell mattresses, but the way they handled our delivery **robbed us of peace, safety, and trust**. I would never have imagined that buying a mattress could leave us feeling this violated. read more

I bought a Tempur-Pedic mattress during a Black Friday sale for $3,100, with the promise that I could exchange it within 120 days for a firmer or softer version, only paying a $99 restock fee. When I returned after 90 days to exchange it, the new store manager suddenly claimed I had to pay an extra $900 (plus $99 + 3% of the original price) due to a "price change." When I told him this wasn't what I was originally told, he smugly said, "I guarantee you won't win." Then, moments later, he suddenly offered to "split" the $900 with me if I paid half--clearly trying to squeeze more money out of me. Frustrated, I called Sleepworld customer service to report this. They told me they would call back within 48 hours, but it's been four days now, and no one has followed up. Clearly, they don't care about customer service or standing by their policies. Thankfully, I went to the Sunnyvale Sleepworld, where the manager honored the original policy and processed the exchange with just the $99 fee--no hassle, no extra charges. This proves that the Mountain View store is just trying to rip off customers. Their lack of transparency, dishonest pricing tactics, and poor customer service make them completely untrustworthy. Avoid them if you want honest service! read more

Store Manager Cameron is super friendly and professional. He listened my request patiently. Then he offered me a good deal for the product I am looking for, better than Sunnyvale and Cupertino's Mancini store and Cupertino's mattress firm store. Although because of personal reason, I did not purchase the mattress right now. I would like to share my good experience this time. Cameron is the correct person you could talk to if you are looking for Mattress purchase recently! read more

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If you're searching to buy a mattress..you can stop looking. Because you found it. Very happy with the customer service I received from Alex. He answered all my questions and concerns. I never felt pressured or rushed. I even had to upgrade the original mattress I originally bought. Called and spoke to Alex and he made the whole process from beginning of purchase (including the exchange) to the end smooth and painless. Kudos Mancini. High praise for Alex. Forget the 5 stars. Mancini and Alex gets 5 diamonds read more

Mancini's Sleepworld is hands down the best place to buy a mattress in the south Bay Area. It's super COVID friendly and prepared, and make sure you ask for Cameron- he goes above and beyond for his customers (if you have trouble finding him, he's impeccably dressed from head to toe)! When I first arrived in my new apartment my first instinct was to look online for the best possible mattress both for the selection and price. Naturally you can imagine I came across multiple online mattress options, notably Purple and Nectar. There are some really excellent YouTube videos out there that go into detail about these different mattresses. However, you really have to try these mattresses in person to get a sense of how good they are for you. Mancini offers in person opportunities for you to try these popular mattresses. (In another review I could tell you how awful my experience was with the Purple mattress, although the Purple company does get major props for how easy the return process was. There was almost no support to the Purple mattress and I spent my first few nights at my new apartment sleeping on the carpet just because the purple mattress was way too soft for me!) This is when I started looking for an in-person mattress store. Of course I went to Yelp to find the best reviews for an in-store mattress company. I actually visited 2 Mattress Firm stores, one in Palo Alto and one in Menlo Park, and the selection just wasn't there. I remember the agent in Menlo Park trying to sell me an old mattress for $3000 from the store's back room...it didn't feel professional at all. This is where Mancini's Sleepworld came into play. I was so lucky to find a store with really excellent selection. The quality of the mattresses was superb and everything was clearly Covid-friendly and well-kept. However, the best part of the store was Cameron because he was able to explain so many details to me, like how to really prolong the lifespan of my mattress. Without him I wouldn't have realized the importance of a good foundation for the Tempur-pedic mattress I ended up getting. Thanks to Cameron I can get a solid night of sleep and I could not be more grateful!! read more

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When my Grandfather called the store, he was greeted by a gentleman by the name Albert. All sound really good. My Grandfather explained what his needs were and after the call stated, " Albert was very knowledgeable, professional and very kind, And he would like me to drive him to Mancini Mt View to work with this gentleman regarding purchasing a new mattress." And no pressure. We liked that, and so we made plans to come to the store the next day. When we arrived at the store we were greeted by a Representative named Brittney. Unlike Albert, who was precise and answered our questions. Brittney stated one price regarding a mattress we were interested in, and later gave a higher price for the same mattress. She was all over the place conversation wise. I checked my phone and noted it was cheaper at Mattress Firm. The gentleman named Albert was precise and never wavered or changed the prices, which is why we came to Mancini because of him. I work in Marketing , and I was very impressed by Albert's knowledge and whole presentation . He's so genuine and people friendly. He has a gift! We only met Albert via-phone, but I almost offered him a job. Seriously !! Buyer beware, if you happened to go to Mancini MT View and Brittney greets you. Thank her, and ask for Albert. read more

I came in a couple times in the last few months looking for a new bed. The first time I was helped by Brandon and he guided me through the process and testing the fit and feel of the various mattresses. A couple months later I had remembered all that testing and David helped me complete the process. I came in expecting to save because of the sales tax event, and he gave me an even greater discount for a very nice mattress and bed set up. The process to complete the purchase was very simple and the bed was delivered 2 days later. So far it's been a great bed and David has been helpful in understanding the financing rules and when each payment can be made. It made the process pain free and easy. read more

My fiancé and I were on the hunt for a new mattress! We walked in and was immediately greeted by a gentleman by the name of Cameron. He walked us through every mattress option and gave us his undevided attention. Cameron gave us great suggestions based on our desires. He even gave us an amazing deal and we saved nearly $3,000! He was patient with us the whole time and made great conversation. We can not recommend this location and Cameron enough. Our mattress will even be held in their warehouse until our move in date with no additional charges. Thank you so much Cameron! We appreciate you and your team so much! read more

I had so much back pain I couldn't even get out of my old crappy bed for every morning. I finally decided to go to mancinisSW. I was not disappointed, customer service was incredible. They gave me an amazing deal, the delivery was super fast on time and efficient. Best part... No more back pain. Aireloom extra firm Queen read more

Got great help and guidance from Brett with a king size bed foundation. I will definitely visit the store for my next mattress

Great selection of mattresses. You will for sure find your perfect fit. The attendant was very welcoming, very knowledgeable, and gave us enough space and time to try the mattresses. read more

Had one of the best experiences shopping here for a mattress. They had a really wide selection and the staff are really helpful. You're given plenty of time to try out different mattresses and see which one you like. They usually leave you alone and give you time to adjust yourself and think about just the mattress and not engage in a conversation at the same time. I had the pleasure of working with Cameron who is the store manager. Extremely knowledgeable and I never felt pressured into purchasing a mattress. Was always informed of which mattresses would be on sale and which ones he thought would suit me best based on weight, sleeping positions, and climate. The delivery was very simple and the crew was very nice. They were exactly on time and ready to drop off the mattress we had a great conversation about the mattress as well. Overall I had a great experience all around and will be recommending my friends and family come here for their future mattress purchases. Thanks again, Cameron! read more

We were looking for a king size bed for our home and decided to drop into Mancini's to check out the different mattresses. David was super helpful and knowledgeable on all the beds. We brought our two kids with us on a Thursday evening and he was incredibly patient and kind to our entire family. He was polite and not super pushy as a salesman. He gave us space to discuss and peruse the floor while attending other customers as they came into the store. We had a lot of questions (especially when we found conflicting info on the internet-most was due to sponsored posts ). We found exactly what we wanted and he gave us a great deal. If you're looking for a new bed, I highly recommend coming in to Mancini's and seeing David. He'll help you with what you're looking for. read more

Cameron was very nice introducing Us to different brands and types of mattresses, very professional. I'd definitely recommend my friends to this store. Very good experience! Found the mattress we liked and with a good price! So much better than just purchase something directly online. read more

Mancini's Sleepworld - Mountain View - Mattresses Near Me - Mountain View, California

Richard is the tanner-Burt Reynolds looking man that saved the day. MIL and I had just come from a nasty encounter with the SleepTrain place in MV and was convinced all of these people were shisters. When you're selling a product that everyone knows is marked up 500% and you're treated like shit? No, forget that. Anyway, back to Richard-Burt-Reynolds - he took care of us. MIL needed a bed, drawers for underneath instead of box spring, night stand/table and a dresser. All items ordered, delivery date set, and threw in a pair of expensive pillows to boot. Look, I know what I'm paying for is service but he was so knowledgable, great suggestions, happy to look up anything with a smile, that you've got me as a customer for life. Next time I need my cal-king replaced, I'll be getting it from my friend Richard. read more

Cameron is great! He was very helpful and respectful of what we were looking for! I went in w my mom to pick out a bed for her guest room. He was kind and took his time. He really listened to my needs for the bed and tried to help us find things within the budget we wanted. I can be picky so I ended up with a bed more expensive but not at all his fault lol. If you are looking for a new mattress please go see him!!! read more

What a wonderful experience ! We walked in looking for a new mattress for our 10-year-old master bedroom, thinking "buy the same as we have". We were greeted by Brandon and the magic started right then He gracefully qualified our needs, patiently allowed us to test several options and we purchased the perfect new higher-end mattress. Brandon is a credit to your organization along with Store manager Cameron and the sales associate Charlie I recommend Mancini's highly. Very well-trained and product-knowledgeable staff read more

Me and my mother and sister came here a couple minutes ago from me writing this review and we were looking for a mattress, a man came to us and assisted us for a couple minutes like around 7/8ish minutes but during his assistance he was seemingly annoyed which was displayed in his tone although of course he kept his face normal, as well as his body language wasn't exaggeratedly annoyed but he did up and leave us when we were going to check out another mattress on the front right side of the store. It might've been due to the language barrier that might've annoyed him or how we walked away a little to look at another mattress that was a few feet away but it was a tad rude to do so and if an employee is annoyed for a not good enough reason then they are not quite fit to work there. Might be a me thing but it was quite noticeable behavior and I do not tolerate such things. read more

My Labor Day shopping was a great success at the Mountain View store! The service by Alexander Rogers was excellent. I came in with a mission and was given a number of options and selections. I had enough time to explore the differences on the selected mattresses. My questions and explanations of the differences help me in my search. I highly recommend the Mountain View store and the entire staff to assist in your next purchase. read more

The worst experience we have ever had! Cameron sold us a mattress with customer satisfaction guaranteed. My husband and I purchased a new mattress from him. We needed his assistance with replacing it due to a horrible sleep. During the conversation with my husband he underrated him and hung off the phone in his face! I was shocked! He knew that he would lose his commission and flipped! Disrespectful, not everything is about money! 0/10 customer service I will never recommend working with Cameron read more

Best local selection, very knowledgeable staff (across the board). Ended up with a great value thanks to David working with us to meet our needs. read more

If you want professional, knowledgeable & pleasant experience ask for the Store Manager Cameron. He is very good at doing a comfort tests & listening to customers needs and wants. He is very Patient... His attention to detail and how he makes things personable is so refreshing because instead of feeling like you are buying from a sales man you are buying from a friend and because of that I have referred him to all my family and friends. What also makes him go above and beyond for his clients is that during delivery when I had a question. I gave him a call and without hesitation he answered even on his day off (as I hear him playing with his son) and made sure I had my question answered. Even if he didn't know the answer or had a computer in front of him he made sure to call me back to made sure everything was taken care of and that the delivery ran smooth. And lastly, even after the mattress was delivered he checked in to see how everything was going. It goes to show what type of man he is and that this is more then just a job to him and he truly cares about his clients! My family and friends are also very happy with their purchases and have nothing but good things to say. He is a great person and has helped many of my family and friends sleep better! Ask for Cameron! read more

ANTHONY is the guy you gotta go to when you're here and want the best mattress of your DREAMS !! My boyfriend and I are moving into our first apartment together and needed a mattress. We didn't know where to start and so happy Anthony was there to help guide us through the different types mattresses and fills and feels that would fit our preferences. He was so chill and helpful, we felt good being there looking around asking any and all the questions we had. I loved that he introduced to us the KLUFT, because 1) didn't know we needed a Cal king sized bed (Dan is a tall man and we would like his feet to be supported too haha) and 2) it was the MOST LUXURIOUS EXPERIENCE ON A MATTRESS WE HAVE EVER FELT. Unfortunately, it's completely out of our budget BUT Anthony was able to find us a VERY SIMILAR AND VERY AFFORDABLE alternative . We lay on it and we fall in love. I was so in love, I had dreams about it for days before we officially decided that mattress was THE mattress for us. So we rushed back the week after (02/19/22) and said YES TO THE MATTRESS if y'all want a really nice alternative to the Kluft plush pillow top mattress---go with Sealy !! (We love a good dupe) We got the pillow top plush one and we can't wait to use it when we move in in March Thank you again, Mancini's Sleepworld in Mountain View and HUGE THANK YOU to ANTHONY you da bomb, bruh. The experience was so nice and the process was so easy. --Amanda and Dan read more

Need a new mattress? This is the place to come. Cameron helped my family and I out today. He was very knowledgeable and made the process smooth. He was patient with us and answered all our questions while giving us the insight needed to make the correct selection for our needs. We are very happy with the service we received today, and we are excited about our new mattress! Everyone here went above and beyond, and I would certainly recommend this place !!! Thank you, Cameron!! read more

Cameron and the guys were amazingly nice and friendly. My family can't thank them enough. Cameron, in particular, was the gentleman who helped my wife and I pick out the correct mattress for our needs and again another mattress for my mom. He was very educated and well versed on all the products. That actually helped a lot and saved time. He was also very attentive as far as our specific needs, giving us numerous options and keeping budgets in mind. Our experience was fantastic. It was also a bonus finding out that most of them were into cars just like me, so we became enthusiasticly side tracked a couple times lol. I will refer everyone I know to Cameron no matter how far they have to drive. It's worth it. Thanks again for all your help guys!! read more

I needed 7 sets of mattresses and was considering an online seller that we all know because of their prices but if anything is wrong with those orders, return shipping is a pain for something as large as a matress. Well, Cameron made things painless for sure. He offered competitive pricing, quick delivery, and set-up, which is worth its weight in gold when 4 sets have to go up 2.5 flights of stairs. The whole procrss was quick and easy, and I will definitely go back to do business with Cameron and his team again. read more

Ask for Cameron! Cameron was very friendly, informative, professional, and a trustworthy salesman. My girlfriend and I have been looking to invest in a long lasting/quality mattress for quite a while now, and it looks like we've finally found our good nights' sleep. Highly recommend and would not have been comfortable spending as much anywhere else. read more

I recently came into the store to purchase a mattress for my Father who relocated back to the Bayarea. The store manager Cameron welcomed me in. He was kind and extremely patient with me. I didn't realize how hard picking out a mattress for someone other than yourself could be. I appreciate him answering ALL (was a lot) of my questions and doing it with a smile and great attitude. read more

5 stars isn't enough for my experience while shooing for my first mattress! Cameron was beyond amazing ! I called in ahead of time, he remembered my name and helped me immediately! As a first timer, I have no idea of what I was looking for. Cameron showed me amazing options, he was very patient and did not pressure me into buying anything. He repeatedly told me to take my time (I appreciated not being rushed into making a decision) answered my million questions, he was so friendly and knowledgeable! I also happened to be shopping with my toddler and Cameron was so friendly and kind to him and super patient. I was in the store for a long time trying out all the mattresses and pillows, he checked all the stock for me, and made miracles getting me the mattress I wanted immediately! I am so grateful and looking forward to going to bed on my new, super comfty mattress! If you're looking for someone that isn't pushy, will listen to your requests and take the time to explain ask for Cameron! He's your guy! read more

Mancini's Sleepworld - Mountain View - Awesome new mattress! - Mattresses Near Me - Mountain View, California

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Had the best experience shopping for our first mattress at Mancini's with Cameron! When we first arrived, we didn't really know where to start as we have never gone mattress shopping before. The first thing Cameron had us do was try different mattresses to see what we liked the most along with telling us the many options his store had to offer. Usually when you walk into mattress stores, they usually will try to upsell you to buy the more expensive option. However, we never felt pressured when dealing with Cameron. He was very flexible with our budget and gave us a great deal on a bed! If you're ever in need of great customer service, ask for Cameron! read more

Great experience with Brandon at Mancini's Sleepworld in Mountain View. He was friendly and knowledgeable and made the sales process as easy as possible. read more

Great service from Brandon watt he knew exactly what i need it and give me so many choices and direct me to what it was better for me i totally recommend him ask for him . read more

Mancini's Sleepworld - Mountain View - Best service ever Brandon watt was super helpful and knew exactly what i needed. Totally recommended! - Mattresses Near Me - Mountain View, California

Great customer service from Anthony and Brandon, both of them were really attentive and answer all of my questions, I highly recommend Mancini's Sleep World In Mountain View for your next mattress, I bought one there which last me over 15 yrs., and today I bought a second one, they have excellent quality mattress there. Thank you again guys, excellent job. read more

I am giving a one star because they did process the refund quickly. Dishonest, they offered to sell a floor model for full price and said there was a 9 year warranty. When the mattress didn't arrive on the day scheduled, I called and the salesman Brandon wouldn't answer. The guy on the floor set delivery for the following day. Nothing. I called the mattress manufacturer and learned they do not warranty floor models and that what I paid was full price. I called to cancel and the manager Carmen offered a new mattress for same price, when he sent the estimate he had taken off the sheets, mattress protector, pillows all the items they kept adding on to keep the sale. Delivery would be in 7-14 days, I had already waited 10 days. I declined as I do not do business with dishonest people. I drove to SF and went to Saatva. For more than half the price, great warranty, excellent customer service, I have a new mattress. Save yourself, don't deal with this company. read more

I was looking for new bedroom furniture and found the perfect wardrobe! Of course, when you come to this store, you are most likely looking for a new bed and mattress. Cameron, was so patient with me and did not pressure me at all to buy anything. He wore a mask the entire time and there was a protective cover to use for both the mattresses and pillows when I wanted to try anything out. The checkout process was painless and included the removal of my old dresser! I did not buy a mattress that day but I really appreciated the easy going attitude of Cameron and he really just wanted to make sure I found what I was looking for whether it was at Mancini's or elsewhere. Amazing customer service! I would also like to add that the delivery team was amazing! I got a confirmation call the day before and the morning of. They arrived on time and were so careful and didn't rush to just drop off the furniture. They more masks the whole time and cleaned up the boxes and packing materials in addition to hauling away my old furniture. I lucked out that this piece was ready to deliver within a week! read more

Mancini's Sleepworld - Mountain View - I got this in another color but you can fit so much in here! There's a mirror on the right door which I loved. - Mattresses Near Me - Mountain View, California

Cameron was very helpful and knowledgeable. Made choosing the right mattress for my wife and I simple. Unmatched customer service! Sending all our friends and family to Cameron at Mancini's! read more

Brandon was the best. He was very helpful ' he wasn't pushy help me to pick the bed for my comfort very knowledgeable. Nice smile very pleasant. read more

Needed an adjustable bed frame for my Queen Size posturepedic mattress and Cameron responded lightening flash to my text as well as greeting me when I came into the store! What a great guy-professional, hilarious and smart! Showed me all the features of the adjustable bed via remote control, and was so fun to talk to. I felt like I knew Cameron for a long time. Did buy the adjustable frame and will definitely be back again! Kudos to Cameron! read more