I rarely leave negative reviews, but my experience at this dealership was so unprofessional that I…read morefeel others deserve to know what happened. Before making the hour-long drive to the dealership, we spoke with someone over the phone, submitted all of the requested information for a loan approval, and were told we had been approved. When we asked about the interest rate, we were told we would need to come in person to discuss it. Once we arrived, everything changed. The sales/finance manager immediately asked for pay stubs or bank statements. My brother, who is a government employee, explained that for security reasons he couldn't access his pay stubs from just any computer and would be able to provide them the following day from work. That seemed like a reasonable explanation. I simply asked whether they could give us an estimate of what the interest rate might look like in the meantime. Instead of answering the question professionally, the manager asked why I was speaking for my brother since he was the one buying the vehicle. I explained that he was a first-time buyer and that I had previously worked as a car sales consultant, so I was familiar with the process and was only trying to help. His attitude immediately became hostile. He told us that he was "very busy" because he ran both the sales and finance departments and that customers were calling to buy cars. He then said that us not coming "prepared" was aggravating to him--even though we had already submitted everything they requested before driving an hour to the dealership, and they were the ones who told us to come in. At that point, I told my brother we were leaving. As we walked away, the manager's parting words were, "Have a fucking nice day." I responded by telling him that he was being disrespectful and that an adult should conduct himself professionally. Instead of de-escalating the situation, he continued yelling profanities at us as we left. I've purchased and sold vehicles before, and I've never been treated with such disrespect. Regardless of whether a deal goes through, every customer deserves to be treated with basic courtesy and professionalism. Based on this experience, I cannot recommend this dealership to anyone.

BEWARE OF THIS PLACE!!!! I bought a 2021 Nissan Versa there with only 25,000 miles on it at the end…read moreof May 2025. I recognize you are taking a chance when you buy a used car but didn't expect any major issues because the mileage was so low and the carfax mentioned it was in a 2 fender benders but only cosmetic damage which was repaired before I bought it. However, a month after having the car I had to 1)replace tires, 2)brakes & rotors, 3)car putts and has stalls on me and still trying to figure that out after paying for 2 diagnostics. Took it to Nissan dealership because the powertrain warranty is still effective but dealerships do what they can and lie until the warranty expires so they basically did nothing but charge me for looking at it and give me a list of services I need to buy including 5) a bent strut assembly. Lastly, 5) the airbag light came on saying there is something wrong with it. So to my point the dealership basically sold me a piece of junk and offered me to buy an extended warranty 2 months later after my complaints. This is probably more of a moral issue than a legal issue but when a place has no integrity and don't care what they sell you, you probably should NOT buy from them. Also, learn from me to get the car thoroughly checked before buying regardless of what shape you think its in. It will save you the headache I have right now!

Selling my daughter's car last night (2/26/26) was the EASIEST process ever! We had a great…read moreexperience buying this same car 5 years ago from the CarMax White Marsh location but I definitely wanted to shout out CarMax Brandywine Crossing for their stellar customer service, and the efficient, quick and seamless experience! We walked in (on time) for our 4pm appointment and we were wrapped up and sent off (with a refund, BTW) in less than 2 hours! Sheesh ... the drive getting here took about the same amount of time! Would love to hear about YOUR experience. When you go, tell them you saw them on Yelp!

6:30 appointment for a test drive, walked out at 8pm... 1.5 hours of sitting around. 1.5 hours of…read moretime wasted!!!!

Yes I do recommend, I got the car I wanted and there salesmen employee try working with you to get…read morethe car you want..I got me a SUV n that picture I share is a car that is park there...sharing what they have..

Do Not buy from this dealer i drove 8 hours to pick up this…read morebike and they said i need to pay 17k. they only posted 15k. Waste my time. Liars

Always found their mechanics to be honest and experienced. Have spoken with them and have the…read moreright attitude to only recommend repairs that are actually needed.

I had a 9am appointment to investigate an emissions warning light. I arrived on time. After waiting…read moreover two hours with no communication whatsoever, I finally asked the service manager about the status. "Oh, he's just now hooking it up. Might need a new sleeve for the gasoline, not sure if we have the part if it does". My response: "if you have the part, how long will it take?" "Ohh..a few HOURS".. Terrible service, no communication. Obviously having an appointment means nothing....

I recognize that many people have had less than favorable experiences here; however, my experience…read morewas great. I have been in the market for a new car and have been all up and through to many of the car dealerships in the area. This was one of the few locations where the staff (Neisa) were kind, informed and not pushy. My experience with finance (TR) was favorable too. I won't be buying a car anytime soon, but I would be comfortable returning when it is time.

I am very disappointed...a 2015 Buick Encore (Purchased new from Winegardner Buick) only requires…read more4.2 quarts of motor oil. Brandywine charged for over 6. An $89 oil change...which was advertised by email for my car Identified by its vin, turned into $40 more. My vehicle just recently had a wheel alignment. The car has no tire wear that would indicate it is mis-aligned and drives straight as an arrow with no hands on the wheel (Brandywine wanted to charge me for a wheel alignment). When the oil was changed, Brandywine did not bother to reset the oil monitor (something I would expect the dealer to do). What really pisses me off is Brandywine recommended a new tire because of a sharp object had pierced the rear right tire. Turns out it was just the surface. The object did not penetrate the tire. Trust is hard to earn, once it's lost. Total bill over $500 if I approved the bogus repairs. Overcharged by$40 on the oil change.