I took one of our family vehicles into the Prince Frederick location for regular scheduled…read moremaintenance. As always the staff is polite, courteous, and efficient. Or vehicle was serviced promptly and no "up sale" was attempted. The service adviser, I believe he name is "Bailey" explained what the technician had done and what issues they noticed, without attempting to push me into more work or spending additional money. I will return to this facility when my vehicle requires additional service. Ricky H.

Do NOT deal with this company! I paid $44000 for a new GMC Acadia & within 1 week had a problem:…read moreThe driver's seat back developed an unsightly black mark at the base (where the lower back sits). This made me think about something a Winegardner employee said when I was in the dealership getting ready to buy my new vehicle: "Just spray it! ..... The gold Acadia out front!" Could they have known about the mark on the seat of my car before I bought it & were trying to cover it up? I took it back to the dealer & they agreed to fix it, saying it was a fault & actually ended up replacing the seat back (so they said!). Ok so far & they even gave me a free loan car. One week later, I noticed the black mark was back - same as before - all the way across the base of the back seat section. This being tan leather it really stands out! I called the dealer again & they said it would not be replaced a second time for free. SO, I decided never to go to Winegardner GMC ever again. However, a few months later my Acadia would not start at my house, so I called GMC Roadside Assistance. A sub-contractor was sent out, who said there was nothing he could do & it needed to be towed to my local GMC dealer! A recovery copany was then called, who came & took it to Winegardner GMC in Prince Frederick, MD. When the dealer called me to tell me it was there I also took the opportunity to ask the dealer again if they would fix the mark on the driver's seat. I was told they would call me back with an answer; when they did they said they would not fix the seat. I asked why & was told it had been replaced once & was not a warranty fault. When I asked what was causing the black mark, I was told it could be "an item of clothing, maybe a leather belt!" I told them that was unacceptable - for me to have to not wear a certain item of clothing (black leather belt), to avoid the black mark getting worse! I have been wearing the same type of clothes/belts for many years & have NEVER had any black marks left on seats. This particular mark will not come out with any type of cleaning solution. I suggested the quality of the leather on teh Acadia was sub-par & that they should complain to GMC but to no avail. To add insult to injury, the reason my car would not start (they said) was because it was 'low on gas!) The gas gauge was not even on the 'low gas' warning level, so how could that have caused it not to start? On top of that, the Service Manager was extremely rude, short-tempered, unfriendly, uncaring & did I say RUDE? I am seriously thinking about trading in my Acadia for a Toyota or Nissan, as I have had excellent feedback from friends who drive those makes & good reviews of the respective local dealers.

TERRIBLE! went in for a broken shift cable and left with a fixed cable, grease stains on the door…read moreof a recently fully detailed car(1 week) and a check engine light that's now on with 2 codes that mysteriously have nothing to do with the repair... Also, they tried to charge me $130 for a $60 - 80 part. But, at least they fixed it.

A couple of years ago, the transmission gave out in my 2002 Hyundai Accent. I spent weeks dealing…read morewith other shops in the DMV before I finally took it to AAMCO in Fort Washington. I knew AAMCO offered great warranties on their services, but I was most pleased by the customer service. Robert Graham, the manager, was wonderful. He helped to put me at ease during a very stressful time with his professionalism and great sense of humor. He pretty much bent over backwards to ensure that I could have my car fixed, despite my less than stellar financial situation at the time. He helped me out a lot and ensured that my car was in tip top shape, which pleasantly surprised me, as I had grown accustomed to sub par customer service and mechanical work dealing with other shops. Also, the location is great! You can walk to 7-Eleven, Giant and KFC as you are waiting to get your car done. Nothing is worse than being stranded in the middle of nowhere without a car... although often times I just stayed at the shop to shoot the shit with Graham. My Hyundai lasted up until it was hit and totaled a month ago (I moved to Pittsburgh shortly after my car was fixed, and Pittsburgh drivers are notoriously awful). But because of Graham at AAMCO, I was able to keep my car long enough to move and establish myself in a new city and at a new college, which was a godsend. If I had to get a new car before I moved, I would've had to postpone my move and delay going back to school. Before you waste any time dealing with any other auto shop, go see Graham at AAMCO in Fort Washington. You will not be disappointed! You may even get a new friend out of it all... I know I did!

I was stranded late at night with two shredded tires and 495 Towing and Auto came through for me…read more They went above and beyond to get me back on the road with fast, courteous service. Fair prices as well.

Big Parks Towing is the best. Called him and in minutes he was there. Can bet his prices and his…read moreprofessionalism. Trust me, you won't get any other services better than this towing company. I stamp this company.

I had to have my tires changed and needed a tow. They were expedient and got me to the destination.read more

They claimed to have come to pick up my car. Yet not a single truck passed by. They also claim to…read morehave called me, yet no missed calls or anything. So they wasted hours of my night.

I was charged $175 for towing 7 miles at 3 pm on a sunny 50-degree weekday , but was told I was…read moreupcharged for snow! Service was incredibly rude (he drove so fast and cut curves so close that I thought the side where my tire wasn't tied down was going to bounce off, he insisted that the garage I was going to didn't exist, and he seemed generally annoyed that he had to tow my car). He also charged my account before telling me what he was charging. When asked at the time what the charge covered, he said it was automatically calculated. The garage I towed to was surprised at how rude this person was to me, his inability to follow a simple instruction on where to place my car, and floored by the cost, especially after finding out it was only seven miles! This was a very disappointing interaction. The bill was not itemized and when questioned about the cost a few days later, I was told they could charge whatever they want. My family and I have used this company for towing services since the early 1990s. Not any more. I'm keeping their card in my car with a note to specifically not use them (that same card I've had for decades and that has moved from car to car!).

EXCELLENT! !! My experience taking my Range Rover Sport to Land Rover of Alexandria has always been…read moresuperb. I will start by pointing out that they always provide excellent service. They have a comfortable location, great check an check out experience including friendly customer service; and most importantly, knowledgeable technicians. They explain everything in a detailed and professional fashion. No pressure; just facts and suggestions. Thank you Land Rover Alexandria Team!!!! You can count on me to continue to be one of your perpetually happy customers. Best regards. Alejandro

Dropped my car off for an oil change and alignment for vibration at night. They call me back saying…read moremy tires are flat. I literally dropped it off last night. No manager is there so I can't talk to them. At the last visit there I was told my tires are great. To diagnose the vibration they want over $200+. Please stay away from this corrupt dealer. Dont be fooled by the nice waiting area.

This place is great. I've had work done here twice. First was out of pocket and second was through…read moreState Farm. Both times, the work and customer service were excellent. The wait time and prices are probably average or higher range but absolutely worth it.

I guess this is kind of a two part, maybe three part review. They took care to restoring my vehicle…read moreafter it was recovered and needed some TLC. I was fortunate enough to have my vehicle be fixed and not totaled. My vehicle, when released, was towed here and I was alerted of this. I went over to this location and talked with the employees. Hector, who I dealt with face-to-face on many occasions, was amazing. He walked me through it all any time I had questions or concerns. On my first visit he showed me my vehicle and let me rummage through it to see if there were any personal objects left in the vehicle. It also gave me a chance to see the damage. Hector also said to point out anything that the initial inspection by insurance missed or they may have overlooked when it got to their location. Good thing I did. I noticed a few things that neither had noted. After pointing them out I they added them to the list of things to do. I was also able to find my front license plate that I was told was tossed. It was tossed, just to the back of the vehicle. Once that was done, I was given a timetable to come pick up my vehicle with an absolute end date that it would be ready. However, before I left I was told that it would be ready well before that time and they would call me to let me know, about a week before the deadline. This is where I knock off a star. That week comes and they call me on the Tuesday before, on this call they ensure me that it will be ready by Thursday of that week, no later than Friday. I was ecstatic by that, I was set to go on vacation and thought that it was going to be great timing. Thursday rolled around and they called me close to closing time. They were calling to inform me that it was not ready on that day but would be ready by Friday. OK, fine, I can roll with that, they also told me they would call me by 1 the next day to let me know to come pick up my vehicle. One came and went on Friday and I ended up calling them. When I was told that it was not ready. I had asked when it would be ready, they said they weren't sure. When I told them I had to call and cancel hotel reservations for my vacation I was put on hold. The lady I was speaking with said they needed to check with the paint bay and ask when it would be ready. The worker in the paint bay said it would be ready Tuesday of the following week. The day after Labor Day, and getting nearer to the deadline. I somehow was able to set up transportation to go home over the holiday weekend and was dependent on my family for transportation. Tuesday rolls around and we are set to head back down to pick up my vehicle. Something told me that it wasn't going to be ready. Before I left Pennsylvania to take the four hour drive down I called. This time, it was the same lady, she sounded annoyed I was calling. She must of sensed my irritation as I have now been told for the third time that my car was still not ready. Informing them again of my vacation that is basically nonexistent at this point, she goes back to the paint bay again. This time I am told that the paint bay was down for repair. I'll tell you one thing, they are great at coming up with excuses to cover up their lies on dates. She starts to tell me when it would be ready, this is where she started to fumble. I was told Thursday, one day before the deadline. Then she back peddled and said Friday, the original due date. If y'all were going to just stick to that date in the first place, you could have saved each of us a headache by telling me that's the date and that's that. If it got fixed beforehand and I received a call, I would be excited by that. The amount of times that I had to cancel and reserve hotel reservations it was so much of a hassle. However, who kept his word and was a standout throughout this all was Hector. He never lied to me when I spoke to him. He was the one to actually call me on the due date. He did inform me that they were waiting for the glass guy to put the one last piece on the vehicle (when it was stolen they tried to rip off my front collision detection camera). However, he didn't want to hold onto my vehicle longer and I could come pick it up. He also had a bit of bad news, for some reason my insurance company denied the detailing of my vehicle. But he did guide me a bit here. Told me to contact them with the evidence that someone was smoking in my vehicle (spoiler, it wasn't me, I don't smoke or allow other people to smoke in my vehicle). I was finally able to go on what little vacation I had left and waited for a call that they would be able to get that one last piece put on. I was surprised when Hector called to let me know I could bring it up that I was approved now for a detailing. I dropped my vehicle back off and went on my way for a few hours. I got a call it was finished. In the end I got my vehicle back in better condition than even before it was stolen. Maybe close to when I first purchased it.

steve, thank you l…read moream very grateful this is the company l called came to my rescue adc towing & recovery but steve is what you hope for excellent service, great prices !!!!!!!

Absolute scammer please do not let them touch your car. They will take it back to the yard and…read morecharge you whatever they want for it.