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    IAA Vehicle Purchasing

    1.0 (1 review)
    Open 7:00 am - 9:00 pm

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    2 years ago

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    Ed Hicks Imports

    Ed Hicks Imports

    4.4
    (20 reviews)

    Roy T!!! You are the man!…read more I was searching for a C300 with specific features and found one 3 hours away. Roy and I handled all negotiations over phone, text, and email before I made the trip. When I purchased, there were no surprise fees or charges. What I really appreciated was being treated as an equal by Roy as well as the entire dealership. There are plenty of times where professionals will discuss with my husband even though I am the ultimate decision maker for my car. Minor details that could've been a hassle if it wasn't for Roy's communication, follow-through, and general professionalism: - The C300 had a few small paint chips from normal wear and tear. - The spoiler wasn't attached properly Solutions: Roy said he'd mail over a touch-up kit, and he did. He also advised me to take it to my local Mercedes dealership for warranty repair (I didnt have the time to wait for the service to be done same-day at Ed Hicks). I followed up with my local dealership and like roy said, it was covered under warranty and everything went smoothly. The whole experience was easy, honest, and pleasant. I'm planning to buy future cars from Roy

    Do not recommend spending money here and if you do don't give your business to Steven. Talked to…read morehim first thing in the morning and made him well aware we were looking for a pre owned vehicle and were just going to test drive cars and check it out in person. When we arrive for our scheduled appointment instead of showing us the car and having a conversation he immediately asks " are you here to test drive and buy elsewhere". Truth is he knew the appointment was to look at the vehicle, but because we didn't agree to buy the car in 5 minutes he didn't show us any vehicles, didn't test drive anything and wasted my time. A dealership is for test driving vehicles and checking out vehicles, not forcing sales in the first 5 minutes. Steven was unprofessional, very unhelpful, and had commission breath.

    IAA Vehicle Purchasing - auctionhouses - Updated August 2026

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