Where to start. From the moment you walk in and smell the musty air, you will be hustled 24hrs a day from the ghetto merchants in the courtyard and the time share people. Your rooms are dilapidated and dirty. "King size bed with ocean view" means two twin beds and the view of the rooftop duct systems. AC systems keep you at a balmy 85 degrees all night long, phones are way old and the mini fridge didn't work. Food is absolutely terrible. And I mean terrible. All fried Mexican items are simply fried tortillas with no contents. Salsa is crap and every dessert has the same taste and consistency of a sponge. I have had bad food, but this is questionable for consumption. Drinks are also terrible. You're in Mexico but can't get a corona here. All mixed drinks are super flat and all bars close way early. Overall I would give a honest 1 star. We literally left after the first day to go stay elsewhere because the hotel and the service was disgusting and rude. Please evaluate your stay here very carefully. read more

Just finished up a 5 night, 6 day stay here with my hubby and 2 kids. We stayed in a suite with a large terrace. The accommodations were clean and we'll maintained. The customer service was excellent. Beautiful pool and ocean front. The food was okay, not spectacular, but decent for the all inclusive buffet. I did use the gym one day and the equipment was in good shape with a nice view of the grounds. My only real complaint is the tipping. Now, tipping isn't required when you stay at an all inclusive, but of course is "welcome is you feel that you've had good service". This got to be a little annoying when you want to live in your swimsuit, beach hat and not worry about carrying money. The other thing is that I am never really sure of how much to tip for some services.. Like the excursions we arranged at the hotel via some local travel agents. They all say "tips appreciated".. but nobody (I asked the concierge & front desk staff for suggestions before we went) could tell me what was appropriate. I didn't want to insult anyone by under-tipping and didn't want to break the bank unnecessarily. For one excursion to go snorkeling, we paid in advance $240 for 3 of us to go. We encountered approx 8-10 people running it from the host, manager, actual snorkel guides, boat driver, cooks (for our included meal) and bartender (there were drinks served). I had no idea how much to tip or if it was just some or all of them. At the end, the host said if we were happy with the service to leave a tip and reminded us of how many people were involved. Parasailing the nest day was the same way.. Different group, numerous people involved.. Asked for tip if happy with service, but I have no idea what to tip or how to divide it up among them. I would rather pay more up front knowing everyone is paid fairly, and not tip.. both at the hotel and for these excursions. It really caused me anxiety worrying if I was making the right choices along the way.. lol. All in all.. a good time, but now I need a vacation without the kids! read more

We took a week long vacation at Iberostar Cancun during July 4th holiday. Our family of four all got food poisoning at the end of the trip. My son and daughter started diarrhea the night after having dinner at the Mexican restaurant (one of the four restaurants in the resort). My daugher had fever the next day. Hotel called the doctor for us but refused to pay. Then the day after that both my wife and I started diarrhea. So it definitely the food or drink in the Mexican restaurant. I wanted to talk to the Hotel manager for a few times. Everytime I was told the manager was not available. The other problem we had was the room cleaning. The hair and sand on the floor or in the tube were not cleaned. We had to call the room cleaning back to do it again. read more

We stayed here for a few nights for our tenth anniversary and it was amazing! Upon check-in, they upgraded our room to a villa at no extra cost (assuming because it was our anniversary) the rooms are beautiful and very clean. The patio of our villa had a nice view as well as a private pool! The bar near the pools have good hotdogs, burgers and fries. The only negative thing I'd have to say is we weren't impressed with the food when it came to the room service and buffet. But the restaurants such as the Japanese and steakhouse I highly recommend!! The staff was friendly and really go out of their way to make sure you're having a great vacation! We would definitely come back!! read more

I can't describe the seriously poor level of customer service we received, from the minute we arrived to the minute we left. We spoke with members and non-members alike, to discuss the horrific experience we had, and it seemed to be a running theme. From the front desk staff, who I doubt could identify one single principle of customer service, to the beach bar/restaurant attendants who looked like they'd rather cut off their own finger than continue to deal with guests, I've never seen anything like it. The pictures look beautiful, but buyer beware.... read more

Iberostar did not disappoint me. The price seemed high but I was still satisfied. The food at the main restaurant with the buffet was incredibly good, fresh, and beautifully presented, including fresh quality ceviche, ravioli, paella, hamburgers, salad bar, vegetables like hearts of palms, asparagus, prepared while you wait omelettes, variety of liver pates, all different breads and rolls, guacamole, chips, and delicious hot sauces, cheeses, fruits, desserts, and the crab legs on Christmas eve. The drinks were made with top shelf liquor, I enjoyed the Dirty Monkey made with banana and creme de coco and the Mai Tais. The service was unbelievably good and we tipped happily. The employees were so kind and helpful. The live performance by the singers, dancers, and band members was OK, I wish they had played more music that had Latin influence such Santana, salsa, mariachi, etc. and skipped the Gloria Gaynor, Elvis, and James Brown. They played some Joe Arroyo songs on Christmas day for a dance contest near the restaurant, and those were fantastic. The fitness facility was great, beach was fabulous--clean and safe, etc. The staff running the activities for the guests were super nice and fun, even the spectators were amused with the beer drinking contest, the dance contest, etc. Our room in the Plumbago villa was extremely comfortable and we slept with the doors open out towards the ocean. The bathroom had two showers and two sinks, which was great for me and my guest, and the decor was VERY tasteful of the room with Mayan Hieroglyphs on the wall. Most of the other guests were families and they all seemed very contented, hardly any screaming kids. There was a nice pool with slides for the kids, and excellent hot tub that could fit about 4+ families. The only areas of possible improvement were they were overbearing on trying to get you to go to an orientation where you could get $150 in "coupons" in exchange for being held hostage at timeshare presentation at their sister hotel that had 4000 rooms. Also, the concierges were very insistent on buying excursions through the hotel. After about the 5th time of saying that I had been to Iberostar before (which was true), they stopped trying. The only other less than stellar experience was the Japanese restaurant where the waiter seemed to get confused on our orders but nothing that serious. All around, I am deeply impressed by the staff who made our vacation stellar! read more

This place isn't kid-friendly. My daughter wanted to play soccer because it was listed as a kids club activity. The game was on the beach and the players were two kids and seven adults. Of course some culo chingado had to take the game too seriously and sand got kicked in my little girl's face. She was upset (so was I) but physically okay. Accidents happen, right? Well, the next day I saw Aldo, the hotel employee from the soccer game, playing water polo. He called out "Be on our team!" and laughed. I'm more angry about that than about the sand kicker. I'll never stay here again, this place is the worst. read more

Upon arrival, checkin experience was a disaster, we we're never accommodated what we booked 6 months in advance. They never properly introduce any of the facilites to us, we had to figure them out by running into them every day of thesat. On food, If you know your food and drink don't do all inclusive in Iberostar! you are singing up for an average buffet quality food for three meals a day at the same location! All the fancy restaurants serve low grade meet and they either over cook or undercook it for you. They also require reservations for all the main restaurants but when you in there there's is a lot of empty tables available! buttomline, they don't want you easily get in those restaurants since it is better quality (trust me it is not). On the all you can drink department, lowest shelf drinks that I never heard of before, only two-three kind of beer available they are all on tap or twist off bottles (do they refill the ?). Somehow, the beer doesn't give you buzz same with the cocktails, my wife's description was 'watered down'. The facility is great, there are alot of staff running a huge operation everyday. My lesson from this trip is, ALL INCLUSIVE IS A SCAM, I WILL NEVER DO IT AGAIN. read more

Iberostar was nice. We did have a few issues upon arrival. I was there recently to celebrate my birthday with a bunch of my girlfriends. Upon arrival we were greeted with juice while we waited to check-in. We arrived around 11:30 and was told by Guest Services that they had rooms available on the first floor. Mind you, we paid (through Apple Vacations) for an oceanfront room and to our surprise we were given the lovely view of a green, spongy colored roof top. After deciding that we were not happy with the view, we decided to ask for something else and was told that the hotel was booked and that we would have to wait until the next day. We go back to the room and could not get in. It took an hour for maintenance to repair the lock on the door. Once we were inside, we noticed water on the floor and this had to be repaired as well. One group of girls (not a couple) were given a room with a King sized bed. Again, we paid for certain rooms but was told that the resort was booked. We were all promised an "upgrade" the next day. The upgrade turned out to be what we were supposed to have in the first place. Go figure. The restaurants... So there are 4 restaurants on the resort and we made reservations as soon as we checked in and was told that all but 2 were booked during our entire stay. Hmmm.. How could this be? When we dined at 2 of the restaurants they were half full. I'm still questioning how this could have happened. The food was decent, nothing to write home about. The buffet offered somewhat of a variety. Drinks were plentiful and included top-shelf alcohol if you asked. The staff was friendly and available when needed. The resort grounds overall were nice and clean. Make sure that you are clear on any additional costs. I treated myself to a massage and was told that the cost would be $100 and that I would pay when I checked out. When I checked out the cost was $10 higher and when I mentioned that I'd been given a different price prior, no one knew what I was talking about. Hmmm... One of my friends experienced the same thing at the gift shop. Overall, the stay was nice. I was slightly disappointed with the room issues and the over booked restaurants but I'm not sure if this was something that could have been prevented by my travel agent or if it were slight negligence on the resorts end. Nevertheless, my guests and I did enjoy our stay. read more

hi ...this hotel is really nice stayed here for 6 nights at a villa it was beautiful staff is very attentive soo pleasee tip them after we finish checking in Yanet from the concierge came and told us what was included in our hotel stayed she was very professional and curtious she did offer us togo to a prestige program prensentation and we declined no hard feelings but hey im on vacation !! food was great 4 restaurants to chose from and a buffet overall averything was awesome !! read more

this is one of the most beautiful places i have ever seen...but the customer service here...sucks, sucks, sucks...

I've been to Cancun 3 times and I stayed at the Iberostar the 3rd time. By far the worst resort yet. They lost our reservation and we had to wait 2 hours to get our room. The staff was horribly rude and would not accommodate us in any way for their mistake. The food was awful. We were sick almost every day after eating. Do not recommend this hotel. read more

Food was awful, raw eggs, no Flavor and they can't even cook MEXICAN cuisine. Room service took 1 hour when they said 30 minutes and it was so awful I couldn't even finish... mediocrity at its finest... PLEASE don't go; waste of money read more

I'll try to be less emotional and try to bring up major points 1) Iberostar failed in addressing medical emergency when my son (18 month old baby) was in critical condition. It took us screaming and begging for help until paramedics showed up. I am not going to mention all the horror around medical care in Mexico and the way my family was treated. It was scary, traumatic, and unsafe! We traveled to Mexico every year for the past 10 years and only this year, we realized how unsafe and poor the medical care is and our naive perception of what is happening outside of the hotels 2) We have been trying to contact Iberostar hotel, managers, headquarters in Miami for months to ask for a refund that we were promised in the hotel due to medical emergency, and guess what, no one ever returned or answered our emails 3) Don't even get me started on the hotel! It's a scam! We were fool'd by a 5 star reviews! There is no way this hotel is 5 stars! It barely meets criteria for 3! Not going to mention all the horrible interior and exterior, just want to add how unethical staff was disclosing my son medical condition left and right to all the guests! Overall, Mexico is not on my agenda for the next decades of my life! read more

If i could give this resort negative stars I WOULD. We're sent here by delta after our plane got delayed for the next day. As we walked in, the lobby seemed nice and smelled good but only went downhill after check in. We're here with a lot of family and friends and my oh my our concerns. Let's start off with the rooms. As i got into bed after a long day at the airport, i went to get into bed to find a big ass period stain in my sleeping spot followed by hair on my pillow. WTF. Do them bitches not clean after new guests?!?!?! Not only was the room HORRENDOUS but there was a SHIT STAIN on my mother's towel. How would i clean myself with something so dirty. idk about you but that's very gross and unsanitary. Next , the lights . The power in our room shut off three times in the course of 15 minutes and power was completely out in my sisters room and when we called for assistance, no one came. Which brings to our next concern, Checking in was a very long and stressful process. We also requested a few things multiple times and was told people we're bringing it up and no one ever came forcing us to go downstairs to complain. The final time we called they told us the were "busy and couldn't help us". Food was also very nasty. Thank you. read more

This NOT a five star hotel. The food is average, the room was average, and the beach front was above average. If you don't like drinking or the water life, don't stay at this hotel. The one plus is the staff... they were five star. It's also very noisy in the lobby area during "Happy Hour." read more

After my fantastic experience at Iberostar Puerto Vallarta, I expected to have the same experience in Cancún but I was very disappointed. The hotel landscape, kid amenities, and excellent design and use of beautiful ocean views in all of their restaurants and pool areas are amazing, but those are the only attributes that impressed me. Rooms are subpar - outdated design, tub drain stopper was broken, and we were unlucky enough to stay on the side where the construction of their premiere tower distracted the ocean view from my room. We experienced miscommunication from staff on multiple occasions regarding timing of activity, reservation of a restaurant, taco meat choices - minor things that added to things this hotel can improve upon. The nightly shows are also not nearly as fabulous and entertaining due to lack of talent and deceiving themes - we watched a "pirate show" that was more a contest involving audiences with the host dressed as a pirate; the show had nothing to do with pirates whatsoever! Plenty of food choices but nothing appetizing or savoury. Expect a long wait before being served your food at the Hibachi restaurant. The beach is beautiful with clean turquoise blue water and white soft sand, and the kiddie water park kept my 3 year old entertained for a long time which were my only two highlights here. read more

We booked this hotel because of the exceptional service we had at the previous location in Puerto Vallarta. Thinking it would be similar, but we were wrong. The staff here are not rude, but they are not polite in comparison with P.V.. We had gone to one of the nightly event which was supposed to be a pirate show, instead it was a competition where the guys strip down and dance. It had nothing to do with a pirate show. We were only able to eat at the Steak House & Japanese Hibachi Grill (which was great), but for some reason wasn't able to book the Mexican restaurant. One of the staff said she had no room to book and to come back the next day. I came back and another guy said there was a convention and it will be a buffet instead. I am not sure what's true or not. The iron's cord was messed up, the drain stopper in the tub was not working. I wish they would train with the Iberostar in Puerto Vallarta, it is because of this that we will not stay at another location of theirs again, unless it is back at Puerto Vallarta! read more

I looooooved the customer service here. Food didn't kill us. Shows were decent. The villas were roomy and private.

I am pleased with our stay there on August, 2014. We couldn't forget the best customer service that Dario gave us. We get to celebrate our friend's wedding and were able to stay in a master suite to celebrate our anniversary. We really enjoyed the hotel experience. Thank you. read more

Love this place. It was rebranded a few years ago, used to be a Hilton Resort. I have stayed in the tower, but the beachside villas are the best in Cancun. (I do not know of any other resort in Cancun with villas.) Excellent friendly service and food. read more

Do NOT get MARRIED at this resort! The worst experience ever. We brought a large (over 60) guests to this hotel for a destination wedding and had nothing but problems. The AC was a big issue and was never corrected (the brides room was 85 degrees and the bridal party was expected to get ready in it). The wedding planner is completely absent and not helpful to any questions we had, she also complained to the other staff involved in the wedding because the bride asked for a timeline of THE WEDDING DAY.. which she ended up messing up any way. So if you expect any type of decent treatment for bringing a lot of business to a resort and also paying for a wedding, I would suggest looking elsewhere. We asked for help, explained we weren't expecting red carpet treatment, just that the guests and bride n groom were comfortable. We were basically blown off.. We were made to feel like we traveled there on a group on.. THE ABSOLUTE WORST ! read more

My family had a weeding at the hotel well over 100 people. -Bars /everything close at 1 AM. -Food is not good. -NO kids at the restaurants!!! -Swim up bar closed -No top shelf alcohol---Jack.D only one bar had jack in lobby no where else-i guess i should be grateful -Attempted to double charge me as i checked out, after arguing for 15 min finds out i in fact did pay. DO RESEARCH BEFORE ACCUSING A GUEST OF NOT PAYING. ---WILL NOT LET YOU LEAVE TILL PAYMENT IS CONFIRMED SO WHAT IF YOU HAVE A FLIGHT IN AN HOUR AND HALF THEY DO NOT CARE. you need ticket ( PROVING YOUR BILL IS PAYED IN-FULL) to leave hotel!!!!! -room service dose not even pick up the phone sometimes?? -MY Nephew cut his chin at the pool, so we went to guest services they stated go to hospital NOOOOO,,, we asked for the disinfectant and bandages so we can do it our self's GET THIS they said in order for them to provide the medical supplies they need a consultation the COST $115 LOL too funny!!!! will not be going back,,, room was good but i was in swim out ocean villa payed a higher price read more

Wonderful time with the family!! Best service ever and my kid-8yrs- had a blast with all the activities there. Another mention is the food, plenty of options and all 5 stars. We will be back!!! Thanks Iberostar!! read more

I enjoyed a 6 night stay at Iberostar. The upkeep of the premises is remarkable. The staff is constantly cleaning up to ensure cleanliness, especially around the pool area where drinks are everywhere. The beach front that the resort is on is awesome, plenty of sun chairs for everyone and bars are conveniently located. The views and organic beauty of this place is remarkable. The pictures are not deceiving, it really is that beautiful. When we arrived our standard room with an ocean view overlooked the HVAC system on the level below. We weren't excited about looking at this eye soar for the week so we asked to be moved. There were no other rooms available that day so they asked that we stay in that room for the night and they'd move us the following day. Much to our surprise, not only did they give us a better view, they upgraded us to a balcony room with an ocean view at no extra cost. The rooms were clean and the staff very friendly. The food... Honestly, there's not a lot of good to say about it. I wasn't impressed with anything we ate at any of the restaurants on the resort. The guacamole was good and we had tacos from the Mexican restaurant nearly every day. Otherwise... Blah. One thing that was annoying- the folks swarming the courtyard trying to sell tickets for local night clubs. I would recommend this resort and if I go back to Cancun I will certainly consider Iberostar for my stay. read more

Staff was super friendly and very prompt. Food was very good. Room service menu is limited, but the room was AMAZING. we were in an ocean view suite on the 7th floor Property was beautiful. I would recommend this resort to my friends. read more

Poor view. We reserved two standard rooms with ocean view and got roof top view. I am less than impressed. I will be writing into Expedia and submitting pictures with complaints. read more

Maybe not the spot for people looking to party all night, but super relaxing for a vacation. Great place to put your brain on auto pilot. Staff was friendly all around, everything was clean and tidy. Rooms were nice enough, but who the hell comes to a beach resort for the rooms. The beach was great, pool was perfect and the grounds were very well kept. My only complaint was the food. The buffet has a good selection but quality wise, a lot of it wasn't on par with the rest of the hotel. Went to their hibachi restaurant, it's ok, but nothing great. The mixed drinks were great, but they only serve Dos Equis beer. Went home relaxed, that's how I know it was a nice spot. Would go back again. read more

My husband and I just returned from Iberostar Cancún, we stayed seven nights and eight days all inclusive. The ride from the airport was uneventful and took us about 12-15 minutes. We booked our vacation through Apple vacation so they took care of our round trip transfer via Amstar. There were about eight people in the van but we were the first to be dropped off. When we arrived at the resort we were immediately greeted by the bell boy, who helped me out of the van then assisted my husband with luggage. Next we were given a ticket for our bags and instructed to check in. We checked in and was given our Villa keys then was was guided over to some representatives who gave us more details about the resort. At this time it was recommended that we made reservations for any of the four restaurants because they booked quickly. We really wasn't in the mood to choose and told the rep that for now we would book one, we chose the steak house. We ended up leaving the restaurant because we didn't appreciate the service we received from Oscar. He was a bit abrupt with us and cut my husband off when he was speaking. There was a couple that came in after us that he appeared to be patient with. Maybe the food was good but from the little taste I had it was just okay. Other people we talked to said they enjoyed it. Also, we both ordered the rib eye but It looked more like a flank steak. I ordered mine cooked well done. I would suggest no more than medium well with the steaks being on the thinner side. We also eventually made reservations for the French and Japanese restaurant. Both of these restaurant staff were on point. The food at the French was yummy..I ordered the Shrimp entree with spinach, my hubby had salmon and risotto it was good and so was my chocolate concoction for dessert. I think my love had the cheese cake for dessert. I had the squash soup for an appetizer and he had the calamari. We had some good wine and the staff took pics of us. There was also a string quartet or something similar which was a lovely touch. Now the Japanese restaurant was AWESOME SAUCE so just book it. There were about seven couples at our station, we had a great time..eating and drinking and mostly talking with the couple from Finland, they were cool. The Buffet is where we ate breakfast and lunch each day. The food was good but I do wish they would have served fresh pancakes and waffles. Honestly, except for the poor service received from the guy in the steak house restaurant everyone else were great. We especially want to give a shout out to Wendy the waitress inside the resort at the main bar, the guys at the pool bar, pool snack food and bar and the bartender on the far side of the pool as well as the activities team: Both David's, Eileen, Maureena and Mauricio. I cannot say enough about you all. You are the best, most energetic group ever.we are coming back just to see you guys. The aqua aerobics and other fun pool sports were great. We enjoyed all the night shows held in the theater also. I must give a solo shout out to Chef Nelson, you made up for the poor service we received at the steakhouse. We adore you and appreciate the VIP treatment you humbly gave us. Staying in the Villas gave us access to the private pools and hammocks so cool. But the pools everywhere and the beach was just fantastic, we loved hanging at the main pool and swimming to the walled area and hanging there. We were able to sunbathe at hut 80 all week. We literally kept our hand out and it never remained empty, they kept me coming.... I have to say that the resort wasn't super crowded which made it an even better stay for us. So I'm not sure if it's like that all the time but we will probably come around the same time next time we visit. We would have given a five star rating but the incident at the steakhouse, our room wasn't cleaned one day ( when housekeeping came we asked them to come back but I guess he forgot). K & M read more

We just returned from a 4 day 3 night trip at Iberostar with two of our children. The resort was very nice and clean. Our room was just okay. We had a standard room, no balcony. They do have daily maid service so it was cleaned on a daily basis. They had a lot of activities throughout the day that my kids enjoyed (beach volleyball, soccer, water polo, etc). I loved the bars and the drink selection. They come by what feels like every 10 minutes to see if you need a refill. I was not impressed with the food at all. We had reservations at the hibachi restaurant, the Mexican restaurant and the steakhouse. I am a pescetarian so my options were severely limited. The restaurants have you go to the buffet for appetizers and desserts. We ate at the buffets for lunch and the food was just okay (salad, burgers, hot dogs, etc). I did like the breakfast buffet - it had a huge selection (omelette station, waffles, pancakes, French toast). I have stayed at all-inclusive resorts in the past and was told they cannot accept tips. At Iberostar I noticed that everyone was accepting tips and they have tip jars out at the bars, etc. Although a family friendly resort, with it being all-inclusive you do have the obnoxious drunks. We saw people get wheel chaired away from the pool area and someone had thrown up on our floor so it smelled really bad. We would definitely go back again! Was just hoping for better food!!! read more

My husband and I celebrated our 25th at the Iberostar Cancun and we couldn't have picked a more perfect resort!!! From the moment we arrived till the day we left, we were treated like royalty! We stayed 4 nights in one of their ocean front villas. The room was beautiful and clean. Everyday, we had something special left in our room, then at night, we had a turn down service with bottled water by our bedside along with chocolates. The staff literally go out of their way to make sure you are well taken care of! The property is just breath taking! There is constant food from morning till night! They have 3 buffets a day with copious amounts of food. Plus, there's a snack bar serving hamburgers and hot dogs. If that's not enough, they are grilling something totally different either by the pool or on the beach. Food all day long!!! The staff is constantly having activities for the guests as well as entertainment. All-inclusive is the way to go! Reading some other posts, people comment on the 'time share' selling. Yes, they do ask if you want to participate in a breakfast presentation and tour, but we just simply declined. No big deal! We saw others who did sit in on the 'sell'. I would only do this if you're interested, otherwise, don't feel pressured. We did get a call on the day we were leaving to see if we wanted to do a tour, but again, we said no. They didn't try to pressure us, they just said okay and asked if there was anything they could do for us before we left. Very nice staff throughout the property!! One more thing, but I would not necessarily call this a negative. Remember, you're at an 'all-inclusive'.... So, we made dinner reservations at 3 of their restaurants. First night was at the French restaurant. Very nice, but the food portions were really small! When we left, we were still hungry. But, we could have easily ordered another plate; we just chose to get something at the dinner buffet instead. Perfectly fine! 2nd night, we ate at the Japanese restaurant. That was our favorite and we got plenty to eat. We were full when we left. Definitely would recommend eating there when you come to this resort. 3rd night, we ate at the steak restaurant. Again, portions were small, but still good. We also had a salad bar // appetizer bar that can easily feel you up. We will definitely come back!!! LOVED THIS RESORT!! read more

The resort was nice but rooms need a little of an overhaul. Two tone paint as well as chipped paint on walls in our room. The view from our balcony was beautiful and the beach was very clean compared to some of the other nearby hotel areas of the beach. The food was okay in the buffet not great but better than cruise ship buffets by far... Major complaint for us was the cheesy sales tactics upon checkin. They will invite you to a "welcome"breakfast where you listen to a sales person while you eat at the buffet, talk about Iberostar time shares. We were given a personal conceirge upon checkin and told he would help us make our dinner reservations. That never happened because he had only intended to get us to the sales meeting. Our room wasn't ready when we checked in so he asked that we come back to tell him our room number once it was available. We knew exactly what was happening so, chose not to go back to the sales desk. We went to our room and our phone rang every half hour( trying to reach us to remind us of the morning meeting). They left a note on our door and when we went down for breakfast the next morning they had a line of sales people with our concierge waiting by the door, so there was no way to avoid telling them we weren't interested. He drilled us to try to find out why we didn't want to go... Point here, very off putting when we just wanted to relax( first trip without our toddler). All in all probably 3.5 star resort. Best parts were friendly wait and bar staff and the views/ pools. Would recommend if you are open to the sales pitch. read more

Very fun experience. I had so much fun there with my family. The hotel was more than kind when it came to room service and helping you find activities. The pool was amazing, the drinks were great (glad I didn't get alcohol poisoning). My only complaint is that a few days before leaving my headphones went missing. I woke up and put my headphones on the nightstand and then went down to the pool, when I came back my room was clean and my headphones were gone. I know I should have put them away because someone could break in to my room. I called the front desk and asked them if one of the maids took them. The said "No." but didn't even check with them. I asked the front desk to ask them. They called me back a little bit later and said none of the maids knew where my headphones were. The very last day, 30 minutes before we left for the airport, I went up to the front desk with my dad and put some major heat on them. They eventually called the maids again and they said that a maid found my headphones. They wouldn't tell me how they ended up outside my room. They had security bring my headphones out and I was happy. I honestly would have been okay if I didn't find them, I know it's hard for a lot of the people in Cancun and they are just trying to do what they can for their families. Plus, every person I talked to who lived in Cancun were so extremely nice. My frustration with the headphone conundrum is easily overshadowed by my enjoyment of Cancun. read more

My husband and I did 6 days 5 nights for our 10 year anniversary. I've always wanted to come to Cancun and we so enjoyed Iberostar Grand in Jamaica so we thought this was the perfect place. Everything was great but no true adult night activity. I would come back if we were bringing children or just wanted to relax and regroup. read more

Fantastic Resort! Staff was excellent, food was outstanding. Do yourself a favor and upgrade to the Prestige package, 400$ extra but well worth the cost. If just for the prestige beach club, and the private beach cabanas with their own wait staff. Ocean view suite was fantastic, whirlpool tub on the secluded balcony. Big shout out to David who was all over the place, Yadira and Maria at the prestige beach bar. Jorge and the other bartenders at the main bar and Vanessa at the guest services desk who helped us every step of the way. We will return. read more

A little slice of paradise. The beach is simply perfect, and the staff is exceptionally friendly and willing to jump to it for any request. I felt years of stress melt off within the first hour of arrival. The on site restaurants are short of gourmet, but very good with a wide enough variety that we only ate at an outside restaurant three times during a week at the Iberostar. The clientele is a good international mix. We met several couples from the U.S. and Europe that we enjoyed hanging out with. read more

Trouble in paradise - arrived they told us that rooms will be ready shortly and to come back at 130 pm we come back at 130 pm and still not ready come back 45 min later and they tell us that it's two king size rooms. Not what we were told we were getting. Customer service is horrible. They act like they are doing us a favor of giving us another room (what we paid for) in 1-2 days. Travel agent calls hotel to get straightened out - they were told that everyone was out to lunch. Meanwhile I'm in the lobby watching the entire staff - they are not out to lunch. Front desk "manager" has no people skills and doesn't understand what it takes to make customer happy. Even if the room they move us to is the penthouse suite - it is not worth the 4 hours of aggravation that we just experienced on top of having to move tomorrow It's a beautiful resort but this just really dampened my vacation. This is not how we start a fun trip read more

Buyer beware!!! So with all the negative press surrounding Iberostar, I was very concerned with my upcoming trip that is scheduled there. I'm scheduled to visit their resort in Cancun in October. I reached out to their customer support to cancel my reservation. The experience has been beyond awful. I've made at least 5 different attempts and spoken to a variety of their customer support folks. I keep getting the "run around" with who I should go to cancel. Finally I was given an email address to send my cancellation notice into. Well, four emails later to the address they've given me and no response! I've contacted American Express to dispute the charge because I can not get these folks to respond. You would think with the amount of negative press they are getting for the tainted liquor issues, that they would offer world class service to calm the nerves of their guests. This is not the case at all and I must say their lack of response to my request just indicates to me, and should indicate to any future traveler that the media coverage is not over blown at all. What a terrible experience dealing with Iberostar has been. read more