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We had a great stay at Iberostar Cancun. We were part of a wedding group (wedding was off site, not part of resort). We enjoyed our cabana for pool time. We didn't try too many of the restaurants but I want to highlight, Santiago who worked during the breaks fast buffet service. He had excellent service and always made sure l had a cappuccino in the morning. We also really liked the little food truck trailer set up near the pool/beach area. I loved the quesadillas. Watch out for the birds. They will come after you and your left overs. The access to the beach is really nice but proceed with caution in the water. The current was very strong even if you're only a few steps into the water. Very beautiful blue waters to enjoy.
Visited here with my toddler and had a great experience. I'm always weary about all inclusive buffet food; it tends to be subpar. Luckily, the buffet food here was actually good! I always found something that I enjoyed. The kids' pool area is great for younger kids, such as toddlers, since the water is shallow. Kids can stand and walk around freely. Adults can also accompany them on one of the 4 slides, which is so nice. I've stayed at resorts where adults are not allowed on the kids' slides, which made them unusable for my son at that age. So this was a great experience! My son could play in the pool area all day if I let him. The ocean water is not as warm or calm as further down in riviera maya, however still pleasant enough for us to enjoy. Red flags are up daily indicating they do not recommend swimming, but most people still swim. We felt safe enough to swim in the ocean and enjoyed it. Service is kinda at most areas and resort feels very clean; they are constantly cleaning! Nightly entertainment was great as well. We particularly enjoyed the live saxophonist and live singer. The highlight of the trip though was the foam party. This was the first foam party I've experienced, and it was nothing short of epic! Of course my son was thrilled with the excessive amount of bubbles! The staff at the foam party did a great job of making it such a fun experience. They danced in sync to all the songs while the saxophonist played along to the beats. It was an unforgettable experience and would return just for that again!
My friends and I had a great time at Iberostar Cancun celebrating my friend's 30th birthday. Its located in the Hotel Zone and a quick ride to and from the airport. I believe I paid around $500 for 3 nights and it was certainly worth the price. The food and drinks weren't amazing but decent for an all-inclusive experience. Getting dinner reservations for their restaurants was annoying and they were all fully booked out by the time I checked-in. Fortunately, they do have a few restaurants that are walk-in and are easy to get into for dinner. I had the hotel room that was oceanside and on a high floor and it was really nice. The biggest headache was the elevator. They only had two functional elevators so it would take me around 10 minutes to get down each time. My friends were upgraded to an oceanside villa with a swimout pool which was awesome. It was really nice to have that privacy and easy access to the beach. The spa at the hotel was overpriced, but I was able to get a free massage by participating in a timeshare presentation. This is where they showed me which rooms the "members" stay in and they proceeded to show me the villa my friends are staying in without being a member! Other than the timeshare presentation, the hotel experience was great and I would highly recommend it for the price point.
First time at an all inclusive resort and I definitely expected better from the food. The food was at best mediocre with the a la carte options being a little better but still just mediocre. Service however was phenomenal. The guest services folks treat you like kings and queens, it honestly took me a little getting used to. Rooms and beds were clean. Bed was a little stiffer than what I'm used to. Pillow was not that comfortable but not bad. FOOD: 4/10 SERVICE: 9.5/10 Recommendation: Go with the expectation that food is mid.
Where do I start? The property looks beautiful from the outside, but looks do decieve. The age of the rooms tells you what you need to know, old stained and cracked floors with hair. I immediately had to call someone in to come back and clean the room I had already waited 4 hours for. Started in the buffet where I ended up burned due to negligence. The medical staff came to assist and had no type of butn cream or anything to help. I was told I had to pay out of pocket for separate medical help including some burn cream. They didn't even have a badic first aid kit that provided some, which they usually do. Not sure how room service operates but the things you place outside of your room to be picked up (food, cups, ect) can sit outside your door for a least 24 hours. Pretty much everything closes outside at 6pm while its still bright and early then the pools at 8 pm. Weekends included. So imagine you come on vacation wanting to hang around late night. You wont be doing that here. At this time, you would think you'd get to experience the promised 5 restaurants and buffet but no. 2 restaurants were closed/under construction. 2 were closed the entirety of the saturday I was there. Buffet food was nasty and repetitive so with everything closed, your options were limited. With such limited, that means a hugh volume of people trying to get into and eat at the other 2 restaurants and people getting turned away because there is no seating. Yes, you can take an uber and each at a nearby restaurant but why would you be paying at least $500 a night to stay somewhere that is supposed to have these things and they not be available when you get there? The entertainment was mediocre at best. I think they have better entertainment on carnival cruises honestly. Huge theater and stage for 4 people in costumes to do a few songs and minimal dancing. Clearly room for full productions to be taking place. Seaweed season is in so the beach was pretty much inaccessible aside from the one day it cleared up. Overall, I would probably never go back. Im young, I stay up late and I like to eat good food. This is more people who live a boring life, have children that go to sleep at 6pm and possibly people who have retired and don't expect much. For the proce I paid, I really wasted my money and Im not happy about it. I get everyone's experience is different but yea, no. If you want to have actual fun, be somewhere nice with great food and get the biggest bang for your buck, I would really recommend staying somewhere else.
Last summer, I spent a fun week at the Iberostar Selection All Inclusive Resort in Cancun Mexico. I booked through a JetBlue package, so the airline made it easy to book the vacation. The resort was massive; it had several pools, restaurants, bars, auditoriums, and recreational rooms (ie: game room with a pool table). This was nice because it gave my friend and I a lot to do, so we never got bored. The resort had different daily events that took place such as Trivia, Salsa Dancing, Magic Shows, and other live performances. Every one of them were very fun to participate in. The staff especially knew how to rile up the crowd and make it really entertaining! Service Rate 10/10. The room I stayed in was clean, relatively big, and had a beautiful ocean front view. The overall hotel was clean, however some parts of it were outdated (ie: the slow elevators), but it was still well maintained. Resort Establishment Rate 7.5/10. The resort had different restaurants from Italian, Steakhouse, Mexican, Japanese, and American. They also had breakfast and dinner buffets, and a cute little cafe with pastries and coffee. The food tasted average, nothing special, but that's understandable considering this is an all inclusive resort. That said, the unlimited drinks/open bars were the best part of the resort. The drinks were good, while others tasted subpar. Food rate 6/10. In terms of price, this is perfect for anyone who wants to vacation on a budget since everything is included and the overall cost wasn't too expensive depending on the flight/room/time you go (I went in May). Overall, I would definitely recommend this resort for anyone who is down to have a grand time in Cancun!
We just vacationed here for 5 days for a friend's wedding. We were not impressed with the overall resort. It seemed to be run down and in need of some renovations and more food options. Our room was dirty, only had 2 working outlets, and no overhead lights. The elevators are extremely slow. They only really have one option for breakfast and lunch each day-buffet. Reservations for restaurants were hard to get. We did however enjoy the habachi and steakhouse. Overall, Food and drinks were just okay. Beach and views made it worth it!
I want to go back! Two of my friends and I visited in February and had a wonderful time. We stayed in one of the rooms that had a perfect view of the ocean and of the pools. The staff throughout the whole stay were incredible including the front desk, housekeeping, bartenders and servers. The buffet was the go to breakfast spot although there were a couple other options on the property. We ate at all of the specialty restaurants for dinner and had no complaints about any of them. The property was clean and well maintained. The only complaint I had was some of the entertainment was not that great. They did not always start on time and it was just a little boring compared to other resorts I have visited. To be honest, the bartenders were my favorite and made me want to go back in a heartbeat! I definitely recommend this resort!
This place has beautiful views (depending on where your room is), but it is definitely at the bottom of all inclusive hotels I've visited in Cancun. On the first night, we made reservations at one of the restaurants called American Bistro. The food was okay. I later learned that it was definitely better than the buffet. We wanted to make reservations for some of the other restaurants, but we kept waiting until the day of and they were booked. The buffet is open for breakfast, lunch and dinner. The breakfast options have not been great for me. I don't eat diary, egg or meat. But I do eat fish. So the breakfast options are sparse. I've been eating hash browns, tomatoes, guacamole, nuts and olives for breakfast. There's usually a fish option at either lunch or dinner. The salad bar has cold tofu, but there's no dishes with vegan proteins. The good thing is they have plant based milks (almond and soy), a salad bar, and fruit. Sometimes, they have vegan dessert options. One night they had coconut flan, which was not bad. Overall, the food is mediocre at best. As a coffee enthusiast, I found the coffee and the cafe quite disappointing. It breaks my heart. I ordered an iced caramel latte with almond milk. Tell me why this lady made my drink with some espresso already brewed!? The disrespect. The facilities are okay. The gym is quite small and they're not limiting the number of people, so it can get crowded. They take your temperature and give you hand sanitizer and a towel when you come in. They also have water available and sanitizing spray and towels to wipe off the equipment. The rooms need some upgrades. They do have central air, which is great. Room service and housekeeping are daily. You can tell it's an old facility. For instance, the elevators don't have air conditioning...the toilet in our room runs water after flushing it. The shower needs an update and the bathroom counters are worn down. If you don't spend a lot of time in the room, you'll be fine and maybe won't notice. There's activities everyday, but a lot of them are very fitness oriented. Of course, I like this lol but not everyone is trying to get a workout in. The alcohol is watered down--my friend took three shots and had two cocktails before she felt tipsy. There's higher quality alcohol, but it's actually not included. I wanted a shot of premium reposado tequila, but I had to pay $20 USD for that shot. I haven't tried the spa (and probably won't). One thing I do like about this hotel is the way it smells when you come in. It smells so good! But I wouldn't pay to stay here again. There's better all inclusive resorts in Cancun.
No, my Summer Body was not ready for me but I've been ready! And living it up beachside and poolside at Iberostar Selection Cancun reminded me that Summer is gon get whatevers in this bikini! I mean, how can you be self-conscious in Cancun?! Not this bikini babe! To celebrate my BFFs 30th birthday, she opted for the beautiful beaches of Cancun to relax upon. Having been vaccinated, I finally gathered the courage to get on a plane after a year+! As a frequent traveler, I've truly missed it, but happy to have waited until I was vaccinated and able to prep in advance. So when she told me we were staying at Iberostar, and in a swim-up villa to be more specific - OH BABY, I was thereeee! Upon entrance, Iberostar really sticks out. With its Mayan-like-shaped building, you can tell how grand it is from the drive up!! From the moment we walked up, it was a 5-star service! We were greeted, our bags sanitized, contactless temperature taken and taken to our room and when we walked into the lobby - PHEW! Gorgeous! The staff was SO friendly, so chatty, and kind, the check-in process was about 30-min it seems, but it went by smoothly thanks to the sweethearts at the counter. Let's get to the room: LISTEN. Maybe all this traveling on a dime is not all it's chalked up to be, LOL. I usually stay in nice spots, but not NICE spots because I'm cheap LOL but with my girls, of course, we had to live it up! Our swim-up room was beautiful! We opened our sliding door and waded right out to the beautiful pool we shared with 2-3 rooms next door, but still had our own level of privacy where we could lounge and look upon the beach. Our room was spacious and in an amazing location, I couldn't have chosen a better room! Iberostar being all-inclusive was superrrr clutch. It's always great to not have to worry about pulling out your card to pay or figuring out where to go for dinner because it's all included! Although never truly "top shelf", I enjoyed the unlimited Dos Equis, the champagne at brunch (some don't know it's available!), and the amazing Margarita with Tajin on the rim that I enjoyed at the fabulous swim-up bar! I didn't get to explore too many restaurants but the Buffet was my favorite surprisingly! Breakfast there was amazing every day, filled with such a great variety of options and I was excited to go back each morning. I really could go on forever because I truly enjoyed our stay here! The customer service was excellent, the food options were surprising and delicious, the views unbeatable - this is definitely a place to live your best life!!! (Safely. With a mask. )
Spent 3 days here last week with a group of girlfriends and we all had a good time. Facilities were clean (although the rooms were a bit run down) and the pool/beach area was beautiful. The staff was the highlight - everyone was so friendly and I appreciated the range of activities they had mapped out for us everyday. A big shoutout to Pedro, Jaime, Erich and Adrian for hosting all of the crazy games. The food at the buffet was very average (definitely recommend making reservations at the restaurants ahead of time if possible). Drinks were good and the bar was well stocked. All in all not bad for the price and I would recommend a visit!
4 years ago
8 years ago
What a beautiful hotel. The pool grounds are kept extremely clean. The pool is huge- there are multiple pool sections where you can either just relax- play a aqua volleyball game- water aerobics- grab a drink, etc. The beach grounds are also very well kept. Very clean sand, clear blue water. August is a big time for seaweed, which they can't prevent but still beautiful water. The buffet I would rate 3.5/5. They have options, but not many allergy friendly options (celiacs, peanut free). I travel with someone who has celiacs and I can imagine how frustrating it is to just be eating rice for 7 days. Not even their dressings for salad was gluten free. However- we compromised. The Japanese restaurant I would rate 3.5/5 only because- yes. They have a gluten free option. HOWEVER- for someone who is severely allergic- there was cross contamination when cooking the shrimp. The chef had already used non-gluten free soy sauce on the rice and cooked the 'gluten free' shrimp on the same stove. We did ask for it to be cooked in the back as steamed but they did not understand I guess. Almost had it, guys! The Mexican restaurant I would rate 4/5. They had gluten free options, which was nice. The only thing is- during this time of the year it's HOT and humid. There isn't much air circulation unless you open the windows. However, the view is outstanding. The service was amazing as well. The French restaurant, which was considered the 'fancier' restaurant, only gets 3 stars. The food was just ok. It wasn't anything spectacular. I was a little disappointed, but the service was great. Lastly, the Steakhouse! 5/5. The food was very, very good. The service was also very good. The view is amazing if you sit by the windows. Which we did. Aaaaaand lastly, the room! We stayed in room 261. We had an amazing view of the ocean and the bay side. Absolutely beautiful. We had a giant balcony with pool chairs, a hot tub and two chairs and mini table. Pictures posted below. The hotel staff was very friendly and accommodating. The bartenders work their tails off and do a wonderful job. What stood out most was the entertainment staff. We met some really awesome people- Ailyn (Ilene), Marina, Carlos, Rodrigo. Awesome people, they do their best to make everything very fun and work very long hours and they always have a smile on their faces. Thank you for making our stay so much more memorable. read more
10 years ago
Stayed here with my boyfriend for five days for a business trip. The beach and views are very nice! The hotel is nice but is a little outdated. We had an awesome room with a huge deck-literally bigger than our room. If you stay here try to get a room on the end of the hotel so you can get the deck as well. The food could be improved on a lot. It was all very bland and the room service is a no go. It takes over an hour to get even one thing and all of the room service food is obviously frozen. read more
8 years ago
8 years ago
Very big hotel with a beautiful beach right in front of the house. for my taste it was a bit too big and busy. The rooms wer grade A. The breakfast buffet was pretty tasty and the variety was okay. read more
10 years ago
Pros: -the villa we stayed in had a private pool with a view of the beach, very beautiful!!! We lucked up getting this villa because of a mistake by the hotel we paid for double beds but they gave us a king, they will try and pull a fast one on u if u let them so stand your ground!!!!! Thanks to the front desk manager GERARDO RIVERA -The grounds are kept up very nicely -no bugs at outside buffet, whatever bug sprays they use its the bomb!!! -I don't drink but heard the liquor drinks were good -the staff was pretty nice..loved David and Victor (they r with the entertainment staff) and they both spoke and understood English very well -had a 50 min massage which was pretty nice not the best I've ever had but still nice -liked the mall -liked XPLOR Cons: -the scent in the hotel was horrible, if I ever smelled it again i would know it anywhere.... They should really consider changing it all together -THE FOOD- not impressed at all. The buffet had a lot on it but just wasn't that tasty..... The dinner restaurants filled up quick so make your reservations early because they WILL NOT overbook but what was funny every time we went there were always empty tables!!! Also the menus never changed if u decide to go to the same restaurant twice be prepare to see the same limited menu... The food was OK -their sodas aren't good -not much to do but they have a show every night at 9:20pm which was ok not as upscale as the shows on cruise ships -if u decide to leave the resort and take a bus be prepared to feel like u are in a race because they drive FAST AS HELL - don't waste your time going downtown, u will get harassed -get your XPLOR tickets from the mall, it's wayyyyy cheaper Hope this helps someone!!!! read more
My first time in Cancun and since the early eighties absolutely enjoying this nice 5 star resort Really great pools, cabanas, hammocks, swim up bars, right on the ocean. Great view of the ocean wonderful service. Clean rooms, but I do wish the water was a little hotter in the shower but warm enough. late night dining options 24-hour room service great Vibe here. I'll be coming back to this one.. read more
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Girls Trip 2021. We splurged for the villas with swim out and steps from the beach...location was fabulous but service was the worst ever! It took us about 3 hours to check in and nobody greeted us with hand sanitizer or drinks. We had booked our 4 rooms in a block, with 2 queen beds per room. What we got were rooms all spread out and all but one had kings. They tried to make it up to us by moving us to different rooms midway through the week. "Minibar" had only 2 beers. Room service was horrible and didn't start until 11 am. It took many calls to get extra water bottles and ice. We never received a bottle of wine that took 6 calls to order- but we got to pay for it at check-out! The pool and beach wait staff were great and the merchants on the beach weren't too pushy. The food was satisfactory. The spa was overpriced. Check-out was painful. We will not return to this resort. Would recommend Hilton or Secrets over Iberostar...maybe even Super 8. read more
10 years ago
The grounds were beautiful and the beaches were clean and had plenty of places to sit and enjoy the sun or the view. However what I did not like about the place was if you want to have a visitor there; they will charge a ton of money to get them a bracelet. The bracelet does not give them access to all facilities either. The food was plentiful but I only liked the breakfast buffet. The lunch and dinner buffet were gross in my opinion. We dined at the steak house, the French and the Mexican restaurant. The food was about average. I liked the fact after partying even at 3 am they will bring whatever you order to your room. I will stay here but it's beaches of the grounds. The food was very mediocre in my opinion. read more
5 years ago
Iberostar is one of those places that you know you're going to have a good time, as the food and accommodations are generally several notches above average. Iberostar cancun was another positive experience. The bellmen were very attentive, we got our connecting rooms, and the beach, pools, food and drinks were waiting for us. Good and drinks were typical, top shelf alcohol if you ask for it...plenty of food options, all the activities you could ask for, plus a golf course attached to the resort...loved it. Played golf 4 days...course is in nice shape...some fun holes, wide forgiving fairways, large greens, all you can eat and drink with green fees... Beach was nice, but each morning a 3 foot wide swath of algae washed onto the beach, and by mid morning began to smell. Each resort was working to clean it up. The waves were breaking during our morning walks, and the sand seemed to go on forever...in some sections people were 100 yds from the beach in waist high water...pretty cool... The resort is nice and you can do as much or as little as you'd like, the thing I like most about iberostar resorts is, they never seem crowded, even at full capacity... Give it a try, you'll enjoy... read more
11 years ago
Had an amazing time at iberostar just wonderful customer service, food is great they have different buffets and restaurants, they have kids daycare were they do daily activities , room service 24hr, very comfortable beds clean bathrooms the hole resort is very clean and smells good fresh just had a wonderful experience will recommend and definitely go back did I mention their spa and pools with a bar yes best resort read more
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We had a wonderful vacation at this resort. We stayed in one of the villas for one week. The food, amenities, service...everything is great! They even had sushi in the buffet...good sushi. I would definitely stay at other resorts within the Iberostar chain. read more
11 years ago
8 years ago
Amazing Amazing Amazing resort to go to me and mom just got back from a 8 day trip from here, and all I have to say it everything was amazing. At the airport that had a shuttle waiting for us with the air condition cranking (which was amazing because it was blazing). Once we arrived we were promoted to go to the front desk where we were greeter with a cold cucumber drink and received our all inclusive wristbands. Next we better are Concierge her name was Yanet, she was the most helpful person and also greeted us with a smile and hug, she helped us book all of reservations within the resort (whether it be Mexican, French, Steak, Gourmet, or Japanese). Next she walked us to a desk where we could book all of our excursions which was amazing. We stayed in the villas which were on the other side not connected to the actual hotel, the gave us a golf cart to come to and from our room all you had to do was call. Beautiful beautiful resort and beach. My mom and I highly recommend and defiantly will be coming back. read more
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Where do I start this is a amazing hotel the staff was great the restaurants in it where all good the view from the room was beautiful. Really enjoyed my stay and will be back as soon as possible, if ever in cancun check it out for yourself. read more
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