BE WARNED, this hotel will SCAM YOU! My booking included $400 in resort credit to enjoy at the hotel. Dharina checked us in and I asked about the resort credit and how it could be used. Dharina said it could be used in the spa, or for upgrades at dinner. After checking in we were directed to concierge Melissa who asked if we wanted to book some spa services or make dinner reservations. I told Melissa I'd booked in the app when I had time, but I would definitely spend my $400 credit. The next day I looked at the servies and prices for the spa in the app. Knowing I had $400 to spend I selected an 80 minute massage for my party. When we got to the spa the lady there asked how we would be paying. I told her we had $400 in resort credits and would pay for any overages. She said she would charge it our room and to have the credits applied when we checked out. She then asked if I had any coupons. I told her no. The next morning we went to check out. Once again we were waited on by Dharina. She started processing the check out and said, ok, you have spa services totaling $436.20. I told her to please apply the $400 resort credit. She said, you can't use the full amount, that it's not a credit, it's a coupon. WHAT? My booking says $400 resort credit, not coupons. So I asked to speak to a manager. Another Melissa comes out from the back and I ask if she's the manager. She says she's over the clerks. I ask if she's the hotel manager and she says no. I asked to talk to him/her, and she outright said no. I asked for their name, she said "it's a private name and we're really serious about our privacy here in Mexico, we have privacy laws." Ummm, ok. I could probably Google it, but whatever. I explained in detail and she says, no it's not resort credit, it's $400 in coupons and you can only use one $25 coupon per spa service. What a bunch of bull. It was never explained that way, nobody said anything about coupons. The only mention of coupons was when the spa lady asked if I had one. Concierge Melissa is sitting across from the checkout desk and I turn to her and say, remember when you told me about my $400 to use in the spa? She shrugs her shoulders and plays dumb as a rock, what a joke. Back to fake manager Melissa. I tell her this is a scam and totally unacceptable and I would not be paying for the charges when I was told they were covered by the resort credit. I asked her to work with me, that maybe we can split the difference because I needed to get to the airport. She said, I am working with you and you will pay everything. Ummm, that's not working with your guests at all. I said to fake manager Melissa, you'd have to have 8 spa treatments to use the full $400 credit and she says yes. Again, nobody said anything about this. It's not on my booking, the word coupon is never used. I asked Dharina to print out an itemized bill and she prints me one in Spanish. I asked for it to be printed in English and she said, "oh our computers can't do that." I reminded Diarrhea that when she checked me in just a few days before, they asked me to sign an agreement that was in Spanish and when I asked to have that re-printed in English she was able to do so. She said, "oh no, we can't print anything in English." She is a clearly a liar. I again tell Melissa I will not pay the full amount because they are liars and scamming me. She breaks out her cell phone and says she's calling the Mexican authorities to detain me. Are you freaking kidding me? I should note, the Mexican authorities walk the beaches with assault rifles, so her comment was very scary and threatening. They forced a charge on my credit card and gave me a slip of paper with something handwritten on it. Melissa said without the paper the bell boys will detain you. Sounds like potential assault.ay as well. These women are scammers, this hotel is a scam, not to mention the outdated rooms with stained floors, fake guacamole and disgusting food they are trying to pass off as authentic. BOOK ANY OTHER RESORT HOTEL in Cancun. Skip this place! And you'll have way better food at your local Mexican restaurant in whatever state you call home. read more

NEVER WILL I GO BACK!! Food was nasty Limited in alcohol No 400.00 voucher as mentioned. read more

Iberostar Selection Cancún - View of room - Hotels Near Me - Cancún, ROO

I literally do not have anything bad to say about this resort! My family and I are avid cruisers, but we decided to try an all inclusive resort for this trip. When I say the service can't be beat, it really can't. We were welcomed from the time we stepped onto the property until we left. Top notch customer service! We didn't have high hopes for the food as I've heard resorts are normally mediocre, but this was excellent. We had reservations every night for the different restaurants and didn't have anything nasty or disgusting. The buffet for breakfast had a really nice variety. We loved the unlimited drinks and were never wanting for anything. The rooms need upgrading, but they are actively working on that. Everything else is immaculate! I recommend this resort to everyone! Don't listen to the nay sayers because this was one of the best trips I've ever taken! read more

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Staying for 8 nights, so will update review throughout the stay. Day 1 and 2: Arrived to a very professional and courteous staff whom made us feel very welcome. Very good smell in the lobby. Check in was easy;.However, we did request a King size bed for our room when we made the reservation 4 months ago. We made our reservation through the hotel as well (not a 3rd party traveling agent), and they could not fill our request. Instead, we got a room with two double beds. Room: old and outdated. The A/C struggles to keep up with the tropical temps outside. We did ask the front desk about this and they said they needed to unlock the temperature setting on our thermostat. It has been a little better since, but there is a moldy smell in the room; think it would be dangerous to stay here longer than a week or two. They must be renovating above us because the 1st morning, we started to hear drilling at 9am. Wish we would have gotten a renovated room. Food thus far: Hibachi and Maguey - very good, no complaints at all. Secret, make reservations for restaurants 2 weeks prior to arrival via email (for the first couple nights), then make the rest at check in. Service/Hospitality: By far the best we have encountered. All the staff members are eager to make sure you are having a good time. Day 3: Room is still a bit musty. A/C is definitely struggling. However, it's comfortable at night. We're not in the room much during the day anyway. Recommend to bring small bills to tip with; if you desire to tip. Front desk does break down 10's and 20's but they quickly run out of smaller denominations. Elevators not a problem until morning of day 4; all 3 were working but we think they put one out of service for the renovation workers (resulting in long wait times). Restaurant La Parilla (steakhouse): it's a pass - don't recommend! The buffet is better. Still great service! Update Day 4 &5: Upgraded a star; the construction noise was getting to be too much as it was right above our room. I went to the front desk and they offered to move us. However, since we were going to move in any case, I asked if there were any upgrades available. They accommodated the upgrade at a 20% discount and we were transferred to the villas. Absolutely beautiful! Just a short walk (2min) from the resort. Villas have all the amenities of the resort but also are newer (or recently renovated), bigger, and have a private pool (if you desire). The staff continues to be above and beyond. They are all genuinely super nice. read more

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Best all inclusive resort my ass. Initially the place seemed great with these super cool exotic animals but I was quickly disillusioned when we started having issues with making dinner reservations as it was apparently only accessible via some app and even when we got it there was still some issue with making the reservations and it made no sense. The air conditioning in the rooms didn't work so well and even at its lowest setting the room still felt uncomfortably warm. Another issue is the fact that everything is a far walking distance from each other and even then we finally made it to the pool it was strangely warm despite the temperature being 84 degrees and humid as fuck. Additionally, while at the pool a man approached us and offered us a reservation at the Brazilian restaurant if we purchased a bottle of wine which is crazy considering the fact that this is meant to be all inclusive and even then it wasn't even enough seating for our entire group anyways. There is also a lack of room service so not only have they made it difficult to access their method of reservation but they don't allow you to even get food to your room to make up for it. However the worst was the fact that although the reservations for the resort were made in December, one of the rooms, much to our chagrin, was two twin sized beds despite paying for a king sized bed and upon calling the reception they claimed that they had no rooms with king sized beds available. Overall the experience here has been egregious and the copious amount of issues we've had here so far has been pejorative. Despite the fact that this was the cheapest option available, the fact that we had to pay to receive better treatment despite being promised a 5 star experience was extremely disappointing and the only positive about this trip is the brevity of the trip meaning that we won't have to deal with this hotel anymore. In comparison to the many other hotels that we've traveled to it has been made clear that, although being more on the pricey side of hotels, they were clearly worth the money in terms of their quality and service. It is not at all nebulous that resort is clearly a tourist trap meant solely for those who are inexperienced in traveling in Mexico. Never in my 16 years of life have I ever been so vehement about my hatred of something but here we are. Do NOT waste your money here and invest in something better. read more

Me and my family booked this resort about 6 months ago thinking we were going to stay in a nice friendly and welcoming resort. We just came back from a 9 day stay and Unfortunately the first day we got there they gave one of my family members the wrong room. Me and my gf booked the ocean view room with a jacuzzi and sadly the view was not ocean view and the jacuzzi was only a one person jacuzzi so me and my girl couldn't enjoy it together. The service when we got there was friendly. But they wanted to just get us to purchase more items when we had already booked for an all inclusive stay. So once we said no to other items to purchase including spas and golf and other items, they didn't care to be nice anymore. We got there on a Friday afternoon, they have 5 restaurants including a buffet, unfortunately we couldn't book reservations for no restaurants we were only able to get reservations for Tuesday thru Friday. That was very disappointing. So we had to eat the buffet for 4 days and sadly all those 4 days was the same buffet food, nothing new just sale thing every day. For breakfast they only have one restaurant and as you can guess it's the same menu everyday! Nothing changes sadly and by the 4th day I was fed up with the food. Drinks were ok but pretty watered down. A lot of the workers seemed to have an attitude and not wanting to help. There was a few workers that were really amazing and made our stay better. The employees were Humberto the hibachi cook Hirving hibachi waiter Miguel buffet Francisco sandwich buffet worker Marisol head chef All the housekeeping was amazing they were really nice and helpful. One of the biggest let downs here was the vibe, there was no music in the lobby or any of the hotel. I have stayed in Cancun 3 times and I recommend staying at Krystal and also Royal Solaris. Sadly we wanted to give iberrostar a chance and sadly it disappointed. There is so much more I can write but I'll just leave it at this. 1-10 overall Food 4 out of 10 Alcohol 3 out of 10 Service 5 out of 10 Hotel 4 out of 10 Activities 3 out of 10 Overall resort 4 out of 10 Honestly only giving it a 4 out of 10 because of the few good employees we had help us if it wasn't for them then it would have been a 2 out of 10. I do not recommend this place and I will definitely not be staying here again. read more

Iberostar Selection Cancún - Bread had mold and I was served this as it was supposedly made fresh - Hotels Near Me - Cancún, ROO

We booked a specific room and upon arrival they put us in some crappy small room (we're 2 adults 3 kids) that could barley fit us and then after 6 hours and a fight they finally " found " a room similar to what we originally booked. The power went off almost everyday in the scorching heat leaving us with no AC. The mini fridge had a soda and when we called to get more they said we can go down and buy some (even though we had paid for the all inclusive). They tried to get us to some meeting to sell us some memebership so we can get a free couples massage. We attened this meeting and kindly declined the membership the manager got Butt hurt and told us ha you won't be getting your free massage as if we were desperate for some shitty hotel massage ( which it was by far the worst massage ever). We did end up getting the massage but all they did was literally rub lotion on our arms and back for 20 minutes) it was supposed to be 50). The 2 stars mainly go to the kids club where the staff were great with the kids and nurturing. And also the location of the hotel is beyond gorgeous just shitty rude staff and service. I wouldn't recommend this hotel location for friends or family in the future. read more

Room: 3/10 Food: 2/10 Drinks: 5/10 Service: 6/10 Entertainment: 4/10 Pools and beach: 7/10 Gift shop?: 1/10 I was very optimistic to come to this hotel. After being here for 6 days, I have had one of the worst experiences traveling I've ever had. Room: We stayed at the coral level and while the view was amazing the room was very sub par. The worst part of the room being that you cannot control the AC, the resort controls it for you. That being said the AC would often shut off and not come back on. When I called for them to fix it they said they would get to it and never did. The bed and pillows are very flat and not comfortable. The toilet clogged and when we asked for a plunger no one came till an hour later. The bathroom sink did not drain very well and the shower didn't have a door to close so water got everywhere. Food: The food here was mediocre at best. The buffet was the same thing everyday with very little variety other than one day. For breakfast it was completely the same thing every day with the buffet at the coral level being very very small. They had a few theme nights for dinner but did not let you know until the day of so if reservations were already made or planned, you would not be able to do both. The teppanyaki was bland, with very little show, and the steak house was just plain bad. An Outback Steakhouse would be much better. The American Bistro and the Mexican restaurant were both okay, but that's only if you're settling. The sports bar was only open from 11pm and on, which isn't ideal for watching any sports when they're all over. A group of buffalo bills fans had to beg for them to open early just to catch the game and the staff was very very hesitant to do so. The room service menu was very basic, with the late night menu just being pizza or a burger. Drinks: The drinks were okay, I have definitely had better at other resorts. They were very sweet with very little alcohol. The coffee shop was good and quick. The bars were quick as well, but unless you were ordering straight liquor, a buzz was incredibly hard to get. Service: The service was very mid. When you first arrive you are greeted and treated well, and certain staff members are really great, but more than not, you were treated as if every time you ordered another drink you inconvenienced them. Entertainment: The entertainment was okay, and you can definitely tell the employees in charge of entertainment are trying, but the hotel doesn't seem to care to put money into it. The crazy games consist of kicking a ball into a goal, then the next day same game but with a tennis racket and a tennis ball into a goal and then the next day hitting a ball with a golf club into the same goal. The night time entertainment was okay as well. It truly had a lot of potential but felt like everything was lacking production. The dance shows felt very long and that's never a good thing. Bingo was cool. The big show that was advertised all week for Dia De Los Murtos was extra. 30usd per person, which isn't much, but considering it's an all inclusive you don't expect to pay for entertainment. Pools and Beach: The resort itself is nice. The pools are spacious with a lot of room to hang out, the coral level pool is warmer while the main pools are much colder, but both are nice. At the coral level at the beach area they are lacking chairs and areas to sit. They have approximately 30 chairs on the beach. Which may sound like a decent amount, but like most all inclusives if a towel is placed on a chair it is claimed all day long, with most of the chairs being claimed before 9am. The seating at the pool at the coral level is even worse. With very few chairs that are all claimed early. Gift shop: Lastly, the small shop in the front was the biggest ripoff I have ever seen. Cough drops were 18usd for 10 cough drops. A small personal size bag of chips was 8usd. I understand typically those places are no good, but that was just a complete ripoff. We went into the city and the exact same pack of cough drops was 3usd. Ultimately I would not come back here, there are plenty other resorts in the hotel zone that was cheaper, better and have more to offer than here. As well as Riveria Maya. Save your money and go anywhere but here. read more

AWFUL ! This was my first experience at an All inclusive resort and Im horrified . I expected the watered down drinks , and I didn't expect top chef food but the food I was served was disgusting . No flavor , very cheaply made . Just no effort . On top of that the door knob to my room was broken , my toilet was clogged as well as our phone being broken , among other things . Upon asking for assistance from the front, they spun me around three times and never came! It wasn't untill I became belligerent and demanded a maintenance man FOLLOW me back up that I was able to receive any type of assistance. DEFINITELY, don't recommend. This was my birthday trip , and y'all ruined it ! read more

Iberostar Selection Cancún - Door is broken - Hotels Near Me - Cancún, ROO

I have NEVER written a review for a hotel before (good or bad) and I have traveled around quiet a bit. My significant other and I recently had our stay at Iberostar Selection Cancun. As it was our first trip together, we were really looking forward to this trip and were nothing but disappointed. Prior to arrival I did the online check in that said I was "all set and would just need to grab my keys at reception" which was not true. When we got there we still had to do a full check in and then were advised to sit with the concierge to book our dinners at the restaurants on the resort and our room would not be ready until after 3pm. After sitting down with Alfredo, we were told everything was booked and then he immediately directed to having us try to attend something for 2 free spa paces, when we just got there, could not make reservations, did not see the resort, etc. We then were directed to another desk to attempt to make dinner reservations. After all of this, we went to walk around, sit by the pool and just pass the time until our room was ready. At 3pm we went up to the room, by 3 pm we were exhausted. We'd had a long day of travel and were already 12 hours into our day, all we wanted to do was take a shower and nap. After getting into the bed, with no knock, our room door opened, a staff member from the hotel came in to drop off water. We took the water from the staff and got back into bed then there was a knock at the door. The previous guest was at our door asking if we'd seen her phone charger and after looking around and telling her no we did not see it, the guest took it upon herself to barge into our room (where I was under dressed and quickly covered myself with the blanket) to proceed to look herself. Hoping this was the last of the non-sense, the NON STOP construction started below us. CONSTANT drilling, that went on for hours straight. After an hour and a half of the constant drilling, we attempted to contact reception but the phone lines were not working. We got dressed and went down to the lobby. After speaking to reception, we were advised they couldn't switch our room the following day and we would need to confirm with them prior to noon. The following morning, we went back down to reception (phone lines were still down) to tell them our things were packed and we were confirming we still wanted to switch rooms. They retrieved our bags and were not given a time in which our new room would be ready. We proceeded with our day. Around 130 pm we went to reception asking for an update on our room and were told it would not be ready until 3pm. 3pm is check in for everyone, so we waited on the line with guests checking in waiting to have a new room and access to our belongings. After waiting on the line, now just after 315pm the hotel employee radios the cleaning staff to tell us the room still is not ready and it wouldn't be ready for another hour and we would have to wait in line, yet again. This was now day 2 of our stay, no room for hours and we hadn't been able to relax whatsoever. This vacation was $2,200 USD for a 5-night stay and this is what our experience was. We were extremely unhappy with our stay after this. If we had been able to, we would have switched hotels at this point in our trip. Food was decent, we liked the Mexican restaurant and buffet. We ended up leaving the resort for dinner 2 of the nights. Drinks were disappointing, the only bartender we had that was good was Marco. Pools close by 8pm and its nearly impossible to get a spot at the pool. One day we had a glass water bottle break near our pool chairs and reported it to the staff, it was BARELY cleaned up & we were tip toeing around the area for the duration of the day to ensure we did not step on any glass ( we would have moved chairs if there were any left) Entertainment was decent, we had a great experience with Fernanda, she was the highlight of the entertainment and great to talk to. The rooms were decent, nothing to brag about. Room service took over an hour, they had to call us to check if we ended up receiving our food 45 mins later. I have 0 complaints about the cleanliness of the rooms/resort. Overall, I don't think I would recommend this hotel if you're looking for a relaxing get away with you S.O. in your kidless and in your 30's or younger. I would say this is more geared for older couples (no children) or couples with teenagers. I would also say this resort is maybe 3/5 stars, definitely not a 5 star stay. read more

So I had been wanting to try this resort for a long time. The resort smelled wonderful upon walking in, the staff was very gracious so. The rooms were very average. The pool area was pretty nice also. The food unfortunately is disgusting, from the breakfast at the buffets down to the meals at the restaurants with the exception of the Hibachi restaurant. The Hibachi is the only restaurant that is edible. Thankfully we only stayed two days. My husband was ready to find food outside thebresort after day 1 if that tells you anything. read more

I have stayed at the chain of Iberostar in Jamaica and the grounds, food, amenities were impeccable. Cancun Selection is a beautiful place however the food sections aren't great, the building itself is in need of repair and all the amenities coat extra. I won't stay at this location again read more

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Don't waste your money on this dump. Check out RIU or any other all inclusive. This place is a total disappointment. Yes, the beach is gorgeous and yes location is great but if you're looking for service and good food this is not your place. Staff is awful, you can tell a management is the worst by the way employees act and perform. Lie after lie and face after attitude face. Will NEVER consider this chain again. I've traveled enough to all inclusive to tell you to stay away from this dump! Seriously look at RIU they are awesome! read more

I loved my stay at this hostel, they had plenty of food choices, the service was amazing. The hotel has plenty of swimming pools in addition to the amazing beach. The only thing that bothered me a lot, was the constant sales while trying to make reservations with the concierges for the specialty restaurants. Other than that, it was an amazing stay. If you are in the US, I would recommend you book through Costco Vacations or Delta Vacations. You get a better deal as a package. read more

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Overall this resort is great, it's clean , the staff is friendly and they have plenty to do without having to leave if you don't want to. We came here with a group to celebrate a birthday, some of us stayed in the main tower and some in a villa. The buffet on site actually has a good variety of food and they had everything labeled for those with allergies. They also have 5 restaurants on site (reservations required), a golf course with alligators, a few pools and of course the beach. They also have entertainment every night from magic shows to karaoke! read more

Make no mistake, this is a SUPER 8 dressed up like a Hilton. If you're looking for a place to take care of all your vacation needs, this ISNT IT. If you're a college kid looking for turnup for cheap come on in. We tried to leave early it was so bad. The hotel was aware of some of our issues and upgraded us. The new room has an old box spring, a sofa with a giant stain on the butt spot, and water coming up between the tiles from what could be a broken pipe. Nice of them to upgrade, but going from crap to crop its still gonna smell. Be aware the cigar lounge and sports bar are both closed until further notice. FOOD: overall its okay. Buffet is lackluster after only two days. Very hit and miss. Ice cream is not temperature controlled and literally melting in its container. Most of the food tastes batch made generic that whoever made didn't worry about because they're not there when you eat it. DRINKS: Terrible. We've probably had 30 drinks over 4 days each, and maybe 4 or 5 have been ok, with only 2 or 3 being good. They all taste hastily thrown together by someone who doesn't care. Tried to get a rum and coke and the bartender filled the cup all the way while laughing. I would have appreciated it if I was 22 but I just wanted a drink not a blackout. Each room has two bottled water, but it tastes terrible and literally smells like our dogs bowl. Really, it does. We took a cab to a store and just filled out mini-fridge with gatorade/water. RESTAURANTS: they're alright. Bland imitation versions of what they promise. They're basically someone who saw a steakhouse/hibachi/fine dining spot described it to iberostar and they made if off that. Cheesecake at steakhouse tasted like stale bread, and the mac and cheese tastes like dollar store. POOL: Very loud and rowdy. I'm all for it usually, been to Vegas and I love the turn up. This wasn't it. We literally sat and watched what looked like a ratchet frat party of drunk idiots falling around. Absolutely sloppy Someone else described is like putting a pool in a city bus station, just ratchet. Got a cabana day 3 so we wouldn't havr to get the drinks at the pool bar, they're terrible; and the waitress came by like once an hour. Not worth it. Even tipped her and still, ghosted. Day 1- Requested a King room ahead of time, only two double beds were available and told "you can keep checking each day and see if one opens up" Lunch Buffet, were sat at a table, got our food, and got back to our table disappeared. They must have put it with another table. Day 3- Wanted to shower but the maid hadn't visited the room since arrival, no towels. Called front desk and 30 min went by. Called again, 30 more min. Called AGAIN, 20 min. Finally someone came with like 5 towels. Maid came later in the day after we requested it, didn't give us any new Toilet Paper. Called down and someone finally came with more TP. Day 4- Maid finally came, 20 pesos went missing off the counter. Left it on the desk not thinking anything of it. Not a huge deal but still, how rediculous to steal money off the counter. Also didn't replace the soap. Can't wash our hands after the bathroom. read more

Food is bad, service is bad, pools are dirty. Pool water broke me out in a rash. The kiddie pool slides are dangerous. The staff was telling people to write good reviews. Do not listen to the good reviews, they lying. Cockroaches found every morning???? read more

We visited in March and it was an awesome experience. Friendly staff, one of the best beaches in the hotel zone, great for family. Will visit again! read more

We have a great time at Iberostar Cancun. Nando at the concierge department was super helpful and has a great sense of humor. The bartenders and the waitress were super nice and helpful. The housekeeping department was not that great. No towels were not provided. The requested blankets and pillows were not provided after several requests. Overall we had a great time. read more

Iberostar Selection Cancún - Hotels Near Me - Cancún, ROO

My husband and I had the most magical honeymoon staying at Iberostar for 10 days. The resort is just gorgeous. I found myself so visually stimulated most of the time from our room views, the vast amount of pools, beaches and the resort itself just stunning. The hospitality is top notch. I work at a resort as well so I'm aware of great customer service and every staff member we encountered had been extremely courteous, friendly, helpful, personable and attentive. We enjoyed all the food and all the restaurants were great! Make sure you make reservations right away since they book up fast. We loved all the shows they performed each night. The pool games they held were fun and engaging. I even won the golfing game and the prize was a free bucket of balls at the golf range. My husband and I also played golf one of the days and had a blast. Beautiful course and they even had crocodiles. There were some areas closed due to covid but we appreciated the facilities that were open like the fitness center and spa. We were coming from San Diego during the lockdown so everything was pretty much closed in Southern CA so we were thrilled to be able to use those facilities. We ended our stay with massages at spa and it was incredible. The cons: if I were to give some critique it would be the pool being cold and the scent in the lobby being a bit overpowering. Our overall experience was simply Amazing! Thank you Iberostar for providing the most magical honeymoon for my husband and I. read more

My big vacation of the year was at Iberostar Selection Cancun. We chose this resort because it had competitive prices, solid reviews, and one of the people in the group had stayed with Iberostar before. Overall, we enjoyed our vacation and had time to relax, but I don't think any of us would return. Pros: ⁃ It's all-inclusive; once you're there, you don't have to worry about the cost of food, drinks, or most of the activities ⁃ It's on a pretty quiet section of the beach ⁃ The water is gorgeous and clean ⁃ Easy to meet other people if you want to Cons: ⁃ If you're really looking for a resort experience, you'll have to splurge for the premium side of the hotel. Otherwise, the rooms are the same quality as a two or three-star hotel in the US. ⁃ The quality of the food is pretty low. Makes sense since they're focusing on quantity, but I'd say only about 20% of the food at the buffet was tasty ⁃ There's also almost no Mexican food, which we found surprising ⁃ A lot of the pools and entertainment areas were under construction ⁃ If your stay is less than ~5 days, know that you will NOT be able to get reservations at the nice restaurants in the resort. They're only open for dinner and availability is super limited. We were only there for three days and tried to get our reservations as soon as we checked in, but everything was booked until four or five days later. And it was even more confusing because when we walked past the restaurants around dinnertime, they were almost completely empty--but they said everything was taken read more

Iberostar Selection Cancún - Pools - Hotels Near Me - Cancún, ROO

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If you are a foodie, please avoid this place at all cost ... 50% of the staff want to help you and the other staff can care less Isaac (front desk) look irritated that our room key kept on malfunctioning. His solution was to keep the room key away from our phones. Ugh... worst service ever Please message me for details. Worst experience ever read more

Stayed here for 7 days during Covid time frame, I love the food but in easy to please, had the all inclusive package which was amazing. A few friends had issues with their rooms but the hotel took great care of them. read more

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Iberostar Cancun is by far one of my favorite all inclusive gI resorts in Cancun! The normal rooms in the main tower are pretty small but the amenities and the service are both outstanding. They have a few restaurant options to choose from: coffee bar (open 24/7 with yummy baked goods and delicious lattes), buffet (open for breakfast, lunch and dinner), taco grill with buffet on the beach (open for lunch), poolside grill (lunch only), French Restaurant (open for dinner, by reservation only), steak restaurant (open for dinner only, by reservation), hibachi grill (open for dinner, by reservation only), and Fine Mexican (open for dinner, by reservation only). They have multiple pools, multiple bars, and a nice set up with umbrellas by the beach. I've stayed here twice in the tower and once in the villas. The villas are nice because they're more spacious have their own private pool but they are further away from all the main amenities and pools. I would highly recommend Iberostar to all my friends! read more

Marisol in the spa is the best! She's pleasant and amazing at her craft. Everything else at the resort is wonderful, but I'll come back for a massage from Marisol read more

WOW! They exceeded my already high expectations! Iberostar Cancun... I love you! I came here with my future husband for our pre-honeymoon . We stayed here for 8 nights and 9 days. The service here is outstanding. Room service cleans your room often throughout the day if you give them that option (there is a card they give you that says "yes, please come in OR no, busy diving into sleep." Room service always created the cutest animal towel designs. Staff here is very talented! They also give you a basket of fruit, and they refill your refrigerator with soda and juice. There are 5 restaurants that you are able to dine in. Just make sure you reserve a few days in advance because they fill up quick. We loved all the restaurants equally: Mexican, Japanese, Steakhouse, and the breakfast buffet restaurant. They have a French restaurant, but we honestly didn't like the food. They also have a snack bar where you can order drinks and burgers. They have a cafe where they serve great coffee drinks and pastries! There is entertainment every day and throughout the day. We enjoyed archery, our spanish lesson with Alex (we miss your dance moves Alex during the evening shows), and the evening shows which included a magic show (our favorite), Broadway show, singing shows and more! I highly recommend booking excursions through the hotel even if it might be 20 dollars more expensive than the kiosk outside. I recommend the hotel excursions because they are more organized, reliable, and you will always have a tour guide explaining your tour in great detail! You will learn a lot about the Mexican culture and their history with the hotel excursions. You also have access to the other Iberostar locations. We went to Iberostar Parasio Lindo. We are thinking to book there for our next trip. There is a lot of wildlife at Parasio Lindo, which adds a unique touch to the hotel. Also the beach is calmer there. The beach is more beautiful at Iberostar Cancun, but it gets a tad bit wavy. We didn't mind. There was a lifeguard that was always on duty. We are looking to book AGAIN with Iberostar in the future. I am happy they have various locations throughout the world. read more

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Nice hotel and amenities with many pools, great views, attentive staff and friendly people. This was hotel was on a small footprint which made it easy to go from room, to beach, to restaurants without a long walk. Many beach chairs available even during the day, granted it was 1st week of December. Visited away from any holiday week. Beach was clean and didn't have much seaweed. Snacks and a bar available close to the beach'. Pools and facilities well maintained. Room was a bit dated and the A/C didn't cool the room too well but was just barely comfortable at night to sleep. Thermostat didn't work and was not accurate. Food selection at buffet was decent for a vegetarian and cooks were willing to make veggie pizza and pasta customized for our group on order. Many veggie/salad options available too. Fresh guac, chips and salsa were available at every meal and were flavorful and delicious. Staff at Mexican and Italian restaurants were very friendly. Not many veg options at other restaurant dining venues though. Food itself was good but nothing extraordinary. It was just nice to have entrees being served to you rather than going to the buffet again. This was an affordable price point and hotel for our group with around $1K including flights, transportation and stay for 5 nights at an all inclusive resort close to the Cancun airport (15 min ride). Good to stay and experience but unlikely to return again as I would try another resort. read more

This was my first time ever going to Mexico or on a vacation like this. That being said, I do not have anything to compare this to. However I can honestly say, I absolutely loved this resort! My boyfriend and I booked with another couple, and we each got free upgrades to master suits which were nothing short of beautiful. Our other friends on this trip had regular rooms and they were nice as well. Pros: The pool: super big with 2 hot tubs, very clean as well. The staff: very accommodating and friendly. The atmosphere: almost everywhere you look, there is a beautiful sight of the beach or pool, always a great photo op. The food: I personally had no issues with the food. I thought that with all the options the buffet had to offer, even the pickiest eater could be satisfied. For being an all inclusive buffet, I thought the quality of the food was great! Was it top of the line gourmet cuisine? No, but delicious none the less. Cons: The restaurants: This ressort has several beautiful restaurants that all are a part of the all inclusive deal. Sadly, we only had the chance to go to one, the French restaurant (which was pretty good, 3/5). They book up really fast. Where the issue is, you cannot book reservations until you check in because you have to provide your room number. Sadly, our stay was only four days so basically everything was booked by the time we could make reservations. Perhaps if we were staying longer we could've made reservations. The room service food: We ordered room service twice, and both times it tasted like soggy microwave food. Only order room service if you have no choice. The room: Although we loved our suit, there was flooding whenever it rained. Not a huge deal, but something the hotel should probably look into. read more

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I hardly write reviews, bc I often think people are just letting out their gripes, but we felt our experience was that BAD, that we had to warn others. All in all, we recommend you not stay at Iberostar until they make some serious changes. Pros: 1. The views. Absolutely stunning for those staying in an ocean view room. Cons: 1. First and foremost, we didn't realize how essential food was to the all-inclusive experience. To that point, the food here is ABSOLUTELY horrendous. Let's start with room service. We couldn't find a menu in our room, called room service and they said they would send one. We never received that menu. The food was lacking in basic quality standards. The burger had a mealy texture to it, the bread was extremely dry, and the order we received was incorrect. My husband asked for a ham and cheese wrap, and we received two pieces of dry white bread with some bologne-like concoction they called "ham". Needless to say, we didn't eat that. We tried to blame it on the time, bc we arrived late, but the buffet next day validated our concerns. The breakfast was disgusting. Everything was either soggy or dry. The chilaquiles had been soaking and looked inedible. Everything was wet from the nachos to the sugar packets. The coffee is served lukewarm, and honestly much was left to be desired. Unfortunately, you could not escape this bland, subpar food throughout the resort. Food: 0/10. 2. The rooms were extremely moist. The air conditioner said 18c but we always woke up in an uncomfortable sweat. It was also just old, and you could see the incomplete patchwork job they did. Rooms: 4/10 3. Pushy sales people. We get it all inclusive love to sell a membership, but we really just wish just hearing a "no" would stop the requests to sign up for their endless quests for business. All in all, the experience of the iberostar just was not worth another night. After 24 hours there, we cancelled the remaining part of our stay, and quickly switched to another all inclusive resort, as to not ruin the remainder of our trip, and we are so glad that we did! If you are looking for a better experience, check out the Hyatt Zilara or actually anywhere else but here. read more

We had dinner at LaParilla at the resort tonight. Our table wanted Chardonnay, which was not available by the glass. Our waiter told us the Kendall Jackson was $11 per bottle, which is comparable to US price. So we ordered 2 bottles. When it was time to leave, we received a bill for over $100 per bottle for an inexpensive wine. Be careful because you will be taken advantage of, if you are not careful. We were very disappointed that we trusted our waiter. read more

Before rating: * NO FREE SHUTTLE from airport. * MUST make dinner reservation in the 4 restaurants before you come to CANCUN...they only take reservation by e-mail: *********Iberostar website tells you there is no need to tip. ALL the staff makes $75.00 every 14 days!!!...I know this because I ask. ALL the staff is very attentive, professional and very welcoming. Have a heart, Please tip them ALL who serve you. 5 STARS ..a)Gorgeous lobby( SMELLS so good) b)Gorgeous pool c)Staff very nice d)Breakfast buffet has great choices. DELICIOUS. e)Restaurants El Maguey( Mexican food) and La Horma(International food) are very good.---- "ask your waiter to help you choose your plate"------------ 2 STARS....a)Restaurant Naga Hibachi ( Japanese),the waiter introduction is a confusing, Sushi is weird with cream cheese and the soy sauce is weak . The food is cooked in front of us and he puts a lot of butter on the rice !!!!! but delicious). 1 STAR....Lunch & dinner buffet looks attractive but lacking flavor and adding salt will not make the food tasty.The best bet is to be creative make your own salad or cut a piece of bread and create your own sandwich.*** Please make reservation in their 4 restaurants. read more

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No se lo recomiendo a nadie porque no le dan un buen mantenimiento al lugar. El sitio es muy lindo pero nada funciona y el personal no es amable y no hay ambiente de fiesta. La comida es mediocre. Nos quedamos en una villa y pagamos un precio extra por estar frente al mar pero ni así funcionaba el aire acondicionado, la puerta de la ducha no cerraba y chocaba con el mosaico, la tapa del inodoro estaba chueca, el lavamanos no drenaba el agua y el control remoto no funcionaba. Si bien es cierto trataron de resolver algunas de las imperfecciones, eso no debería pasar cuando pagamos $600 dólares extra por cuatro noches. También en el edificio principal los elevadores no funcionaban y con tanta gente y el calor que hacía no es justo que no tengan alternativas de subir o bajar de las habitaciones. Solamente el elevador de servicio que estaba sucio y olía muy mal y para ser breve quedesen en cualquier otro lugar que no sea esté. read more

Just returned from a 4 night stay at Iberostar Selection - family of 6. But we were with a larger group of about 40 people. Highly recommend for a group of several families! LOBBY - The first thing you notice is the beautiful aroma! They have industrial sized diffusers throughout the lobby area. You feel welcomed as soon as you enter. Lobby bar was a great hang out at all times of the day. CHECK IN - A bit slow, but no real issues with check in. CONCIERGE -Fernando was very welcoming and wanted to help with our dinner reservations but, we had already made our dinner reservations via email (recommend doing this). We discussed our daughters latex allergy with him and he promised to get us a letter to take to the restaurants explaining her allergy in Spanish. (and he came through on this promise, the letter was helpful on and off the resort). ROOM -We had an Oceanview Suite on the 8th floor, overlooking the Coral level building and pools. Sunrise was amazing from our large balcony. There was a bathtub with jets on our balcony, which we used a few times. Our adult children had a Standard room on the 3rd floor overlooking the Selection grounds, great view...both rooms a bit dated but very nice. HOUSEKEEPING - Rooms were clean; plenty of towels. They did fancy designs with our curtains and left a flower on the nicely made bed. Fridge was stocked with Coke, Sprite and Dos Equis each day. POOLS - FUN FUN FUN!!! And so clean. Make sure to get your towels in the morning. A lot of people get out to the pool early and claim their territory, if getting a chair by the pool is priority, do so early. The towels don't dry quickly. BEACH/OCEAN - Numerous lounge chairs under umbrellas and bar service! Water was beautiful but rough and there was some seaweed in areas (wear swim shoes). Vendors selling jewelry, cigars, bags, hats etc were roaming about. FOOD - Steakhouse: Fabulous steaks - very impressed; we ordered bottles of wine, which were charged to our room. One was great, the other, not so much. (wine by the glass was not very good in the resort) Hibachi: Fabulous experience....great food and entertainment. Highly recommend. Buffet: Great for all meals. Lots of choices and variety. Breakfast omelets were fantastic. Mexican: Loved the shrimp tacos. Husband had the Mole enchiladas...the mole was too sweet. Wine was nasty. Service was slow. Most importantly with this restaurant is that it is open air by the beach so although the view is amazing, the climate in the restaurant mimics that of the outside. The evening we went was very hot and humid. Coffee shop: Open 24x7; Great cappuccino, iced coffee and pastries There are also snack options by the pool and beach....all was very good. DRINKS - Take an insulated 20oz cup with a straw, they will fill it for you at bar. They made just about anything we requested. Dos Equis was the beer of the hotel. The only time we had any other beer was when we went off the resort. DRINKING WATER - Around the resort, many bars have fruit or herb infused water. I would take my cup and have it filled each morning and in between other drinks to hydrate. Also, in the room they provide water bottles, and you can fill them in the hotel with filtered water...do so and keep it in your refrigerator. I drank some tap water the first night and had a stomach issue the next morning. SERVICE - Staff was great. Always attentive. Take lots of small bills to tip. We actually got some rare $2 bills from PNC bank and when we used them, the staff would get very excited! ENTERTAINMENT - We attended one evening show in the theater, the circus, which was pretty awesome! Our kids enjoyed the Rock show too. Pool activities/entertainment all day long was fun. COVID TESTING PROCESS - HORRIBLE!!! You must wait in line with all your family's passports to make the appointment. We don't understand why this can't be done at check-in or online. The first time we went we waited over an hour and the line didn't move, the same 2 people were doing their appointment the entire hour!!! We decided to go back around 2pm, this time our kids went to represent our family. It was still over an hour process just to schedule. Fortunately, the actual testing was way less inconvenient. OTHER - The room safe gave us some issues - some of the numbers on the digital pad wouldn't work Our friends had a swim out villa. The room itself is smaller than our Oceanview Suite, but the pool was a great perk. We spent an entire afternoon over there, and they have bar service in the pool. Large Sea Turtles appear on the beach late at night to lay eggs...not sure if this is just a seasonal thing, but if you get a chance to see it, its pretty amazing. Iguanas roam the property, they are pretty interesting creatures. Cigar bar is closed, we did purchase some cigars from a vendor on the beach, but not the experience we wanted. read more

Currently I have been waiting for over 1 hour to get our room as Iberostar is going back on their word and is currently making us pay for additional fees when we had confirmed in an email such issue. At the front desk David has been nothing but unhelpful. Please do not take any email correspondence from Iberostar seriously as they are not a legit company that stands by their word and promises. They are not looking out for the customer best services. Its sad that I will end up staying in this hotel for the next three days after such an issue. Do not recommend this hotel base on the customer service. To add to this I just went to their restaurant, ordered a beer, and after waiting for 15 min and going to ask they said they did not have any cold beer. Not sure how I'm going to survive the next 3 days at this pace. read more

Amazing experience, great service! The only reason I would not give them 5 star as they did not have many vegetarian options for food! We ate Mexican for dinner and for lunch, we opted for pasta, fries and burger, which gets boring for a 4 - 5 day vacation! But rest all the facility, pool, and view was the best!! Will go there again for sure! Rooms were so spacious, with jacuzzi on balcony and constant room service! Thank you iberostar for a wonderful vacation. read more

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The stay was terrible! We were stuck in a power outage for a few hours at NIGHT. It started around 12 am and the power came back on at around 3 am. The whole resort was very hot since the air conditioner was not working. I had to walk down the stair case just to go outside in the pool. My grandparents were on a very high floor and it would take forever for them to walk down the stairs. I would recommend getting a room closer to the bottom if this situation happens again. BUT if you go too close to the bottom floors you will see lizards and creatures on your floor. The AC is terrible at night when the power is on. It would turn on and off randomly which is very annoying and hot. The rooms wouldn't even close all the way. We order room services for room cleaning and the cleaner left our room unlocked and open for many hours at NIGHT. I called the room service many times for a cleaning but the lady at front desk kept saying that they will send someone up but no one goes up. I requested towels and shaving kit but still no one comes up. The next day we ate breakfast and went to an excursion and when we came back the room services cleaner did not clean our room. We paid for the resort and still we can't get the bare minimum. Half the family also got FOOD POISONING from the resort. This has to he a very bad resort to book. read more

This is our second time staying at Iberostar and we love it! Every staff member here makes sure your needs and questions are taken care of. The food is excellent, the hotel, restaurants, and buffet are always clean! Franco who is the events coordinator was great! We spoke with him on our first day here and he told us about different excursions to do, the activities that were happening for the day, and even went as far as to ask my boyfriend if he needed shorts (we just flew in this morning and are still dressed in our flight clothes)! It's a great place to stay and we will keep coming back here! read more

My first initial impression when arriving to the resort was "wow this is awesome". Until we walk in. We were not greeted and check in took awhile. The lobby near the reception desk was hot. The decor, and ambience however was great. We stayed at the resort for 5 days. Commuting to and from the room was a hassle because the elevators were out of commission. As far as the room, it was outdated and mattresses were stained and dirty. The toilet made a loud screeching noise after each flush and our room was not serviced after each night. The food and bars were great and the view from the room and main pool were breathtaking. I had high expectations for this resort as this was my second time visiting Cancun but I'd respectfully say I will not return to this particular resort. read more

Iberostar Selection Cancún - Hotels Near Me - Cancún, ROO

What first concerned me about Iberostar in Cancun was that their website did not have enough information about activities and what is INCLUDED in the all inclusive resort. Once you arrive, they give you a pamphlet with information (see photo). GOOD: the outside was beautiful! The grounds are kept clean, beautiful landscape, clear blue pools, and average clean beach. The servers at the buffet/restaurant (avail lunch and dinner) were quick to take your dirty plates and also friendly. Dinner was delicious at the Steak, Japanese and Mexican restaurants. DISAPPOINTING: the hotel needs an update. The rooms are worn down, old furniture, cracked granite in the bathroom, shower changes from cold to hot and then cold, the sheets had hair and dirt on them, the pillows were very flat and hard. Men need pants to eat in the gourmet restaurant (which we didn't pack). The lobby had a strong smell of flowers, and perfume. Makes it hard to breathe. The chairs and huts at the pool and beach are often marked quickly by early risers. So if you want a nice chair or lounging bed you will need to wake up before 7am to mark it with your towels. read more

Iberostar Selection Cancún - Included "services" - Hotels Near Me - Cancún, ROO

It is a beautiful hotel. When you enter, you are greeted by wonderful smells and happy faces. Pros: Room service is fast. The WiFi is free and unlike most resorts I've stayed in in Mexico, it's very fast and reliable. The cafe is great and open 24/7 The employees are very friendly and attentive. They really take care of you. We only had one issue, which I'll discuss later. I traveled with a toddler, so I was able to navigate her stroller with their handicap ramps. It takes a while to get used to but I was thankful they were there. As mentioned earlier, the hotel is beautiful. It's the most small details like fresh flowers and scents that give it character. Our room was always cleaned very well. The kids club is nice. You can drop your kids ages 4-12 off to do various activities and have time to yourself. They had many fun activities planned The shows and random activities through the day were nice and entertaining. My daughter even got to perform in frozen. We really enjoyed the Japanese restaurant. I traveled with a toddler so I didn't check out the other ones, but that one is worth a visit. Issues: My major issue is the temperature of the room at night. It got very warm and became difficult to sleep at night. I tried calling over and over on two nights and no one ever picked up the phone. In the morning they left a note saying sorry they missed our call and gave us free credits which were basically coupons meaning I had to buy something to get a small amount off. This didn't help as our room continued to be hot throughout our stay even after speaking to someone. Another issue is that we bought goggles from the shop next to the pool. I was charged $7 for each pair which is expensive but expected at a resort. Someone took my daughter's off our table so I sent her with cash to get another pair. The guy tried to charge her $14 for one pair after we had just paid $7 each a few hours ago. I feel like he was trying to get over on a child and that really rubbed me the wrong way. We were sure not to purchase anything else there. Speaking of gift shops. We visited the one inside and were uncomfortably followed the entire time as if we were going to take something. I let the ladies know that we did not need assistance, however they still followed us insistently and hovered the entire time. It was so uncomfortable that I opted not to purchase anything. The beds are firm so if you prefer firm, they are great for you. I prefer plush and comfortable. The pillows were great. If you want a lounge chair, be sure to get up early and save yourself one. We figured this out after not having anywhere to sit for two days. We woke up early and put our towels out the subsequent days. People do this and hold their chair all day, so if you come out around 12 looking for somewhere to lounge, it will be nearly impossible. The elevators take a while. Finally, the food. I stayed at Iberostar in Dominican in November and the food was spectacular. It was one of the reasons why I chose to stay at Iberostar again. However, this food pales in comparison. It wasn't awful, it just didn't have the same quality. The buffet was average. The restaurant on the beach was probably my favorite. The view is phenomenal there. The food from room service was awful. I'll post pics of the burger they sent. The most decent thing we had from room service was the fruit platter and cheese sticks. Seaweed. The waves were rough a few of the days we were there and we were unable to swim. The days we were, the amount of seaweed was ridiculous. Overall we had an amazing time! The staff was great! The views and the pool were spectacular. The shows and events were beautiful. I would definitely consider going back. If not, it would be for a location with calmer waters and less seaweed. read more

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