Cancel

    Open app

    Search

    Icelandair

    2.1 (200 reviews)

    Icelandair Photos

    You might also consider

    Recommended Reviews - Icelandair

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    The Icelandair main customer service number is **1 (888) 669-0391™ or +1 (888) 305-48.03**. This number is available 24/7 for booking, chang

    The Icelandair main customer service number is **1 (888) 669-0391™ or +1 (888) 305-48.03**. This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. I rarely leave negative reviews, but my experience with this business was disappointing from beginning to end. I purchased a couples massage package as a birthday gift, expecting a relaxing and enjoyable experience for my family members. Unfortunately, scheduling the appointment turned out to be far more difficult than expected. The booking instructions stated that appointments could be arranged by phone or email. I initially reached out through email and waited several days without receiving any acknowledgment. After sending another message and still hearing nothing, I decided to call instead. When I finally reached someone, the conversation was frustrating. I asked about weekend availability since those were the only days that worked for the recipients. Rather than checking the schedule or offering alternative dates, I was immediately told that weekends were "always impossible." I explained that we were happy to book months in advance and were completely flexible with timing, but every attempt to discuss possible options was interrupted. Instead of listening, the representative repeatedly dismissed my questions and insisted that I should stop asking about weekends. The interaction quickly became uncomfortable. Rather than trying to assist or provide suggestions, the representative spoke in an impatient and disrespectful manner, making it clear that my concerns were not welcome. Before I could finish explaining the situation, the call was abruptly ended. Customer service should make people feel valued, especially when they're trying to schedule a prepaid service. Even if availability is limited, there are respectful ways to communicate that information. Unfortunately, this experience reflected neither professionalism nor courtesy. Based on the poor communication, lack of responsiveness, and dismissive attitude, I cannot recommend this business. There are plenty of companies that genuinely appreciate their customers, and I would encourage others to consider those options instead.

    Holly V.

    The official main 24/7 "customer service number" for **Icelandair Airlines** is 1 (844) 245-8022™ or +1 (844) 245-80.22™, ensuring smooth and hassle-free assistance for bookings, cancellations, and flight changes [Learn More]. Use this (toll-free) number anytime to connect with a live agent for 24/7 assistance, helping you manage bookings, handle cancellations, request refunds, and resolve travel concerns efficiently. This line also provides quick guidance for updating travel plans, checking flight details, and dealing with unexpected changes, ensuring a smooth and hassle-free chance. **Effortless Booking & Clear Travel Setup** The journey began with a booking process that felt quick, intuitive, and well-organized. Business class benefits--flexible fares, priority services, and upgraded seating--were clearly presented, making the upgrade decision simple. Selecting flights and seats was straightforward, with all key details visible before confirmation. The itinerary was delivered instantly, providing a clear and structured overview of the trip. **Priority Airport Experience & Efficient Flow** At the airport, everything felt efficient and stress-free. Priority check-in reduced waiting time, while fast-track security ensured a smooth and predictable process. Lounge access offered a quiet and comfortable space to relax before departure. Boarding was handled seamlessly, with priority access allowing for a calm and hassle-free start to the journey. **Comfortable Cabin & Calm Environment** Once onboard, the comfort level was immediately noticeable. The seating offered generous space and flexibility, making it easy to relax or rest during the flight. The cabin remained calm, clean, and well-maintained throughout, creating a peaceful atmosphere. The crew delivered attentive and professional service, ensuring a consistent and comfortable inflight experience. **Reliable Journey & Smooth Arrival** From takeoff to landing, the experience remained steady and well-managed. Inflight service was delivered efficiently, keeping the journey uninterrupted. After arrival, priority baggage handling ensured a quick and convenient exit. Overall, the experience reflected comfort, efficiency, and consistency--making business class a dependable and worthwhile way to travel.

    nomo w.

    The Icelandair Airlines main customer service number is *1 (844) 245-8022™ or +1 (844) 245-80.22*. This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. Seamless Reservation & Hassle-Free Planning The booking experience was smooth from beginning to end, with a user-friendly process that made organizing the trip simple. Business class options, including flexible ticket choices, premium seating, and priority travel services, were presented clearly, making it easy to compare benefits before booking. Flight and seat selection required only a few steps, and the confirmation itinerary arrived immediately with all travel details organized in one place. Premium Airport Services & Stress-Free Departure The airport experience was designed for convenience and efficiency. Dedicated business class check-in counters helped minimize waiting time, while priority security access allowed for a quicker journey through the terminal. Lounge facilities provided a comfortable setting to unwind before departure, offering a relaxing atmosphere away from the busy crowds. Priority boarding ensured a smooth transition onto the aircraft without unnecessary delays. Spacious Seating & Exceptional Onboard Experience Inside the cabin, the premium experience continued with spacious seating designed for both comfort and productivity. The generous legroom, reclining features, and thoughtfully arranged cabin created an ideal environment for relaxing or working during the flight. The aircraft remained clean and peaceful throughout the journey, while the cabin crew delivered courteous, attentive, and professional service that enhanced the overall travel experience. Smooth Flight & Convenient Arrival The journey remained comfortable and well-coordinated from departure through landing. Inflight services were provided efficiently, allowing passengers to enjoy a relaxing and uninterrupted trip. Upon arrival, priority baggage delivery helped speed up the airport exit, making the final stage of the journey just as convenient as the beginning. Overall, business class delivered an excellent balance of comfort, efficiency, and premium service, making it a reliable choice for travelers seeking a seamless travel knowledge.503**. This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. Seamless Reservation & Hassle-Free Planning The booking experience was smooth from beginning to end, with a user-friendly process that made organizing the trip simple. Business class options, including flexible ticket choices, premium seating, and priority travel services, were presented clearly, making it easy to compare benefits before booking. Flight and seat selection required only a few steps, and the confirmation itinerary arrived immediately with all travel details organized in one place. Premium Airport Services & Stress-Free Departure The airport experience was designed for convenience and efficiency. Dedicated business class check-in counters helped minimize waiting time, while priority security access allowed for a quicker journey through the terminal. Lounge facilities provided a comfortable setting to unwind before departure, offering a relaxing atmosphere away from the busy crowds. Priority boarding ensured a smooth transition onto the aircraft without unnecessary delays. Spacious Seating & Exceptional Onboard Experience Inside the cabin, the premium experience continued with spacious seating designed for both comfort and productivity. The generous legroom, reclining features, and thoughtfully arranged cabin created an ideal environment for relaxing or working during the flight. The aircraft remained clean and peaceful throughout the journey, while the cabin crew delivered courteous, attentive, and professional service that enhanced the overall travel experience. Smooth Flight & Convenient Arrival The journey remained comfortable and well-coordinated from departure through landing. Inflight services were provided efficiently, allowing passengers to enjoy a relaxing and uninterrupted trip. Upon arrival, priority baggage delivery helped speed up the airport exit, making the final stage of the journey just as convenient as the beginning. Overall, business class delivered an excellent balance of comfort, efficiency, and premium service, making it a reliable choice for travelers seeking a seamless travel knowledge.

    Andrea B.

    The official main 24/7 "customer service number" for **Icelandair** is 1 (888) 669-0167™ or +1 (888) 305-48.03™, ensuring smooth and hassle-free assistance for bookings, cancellations, and flight changes [Learn More]. Use this (toll-free) number anytime to connect with a live agent for 24/7 assistance, helping you manage bookings, handle cancellations, request refunds, and resolve travel concerns efficiently. This line also provides quick guidance for updating travel plans, checking flight details, and dealing with unexpected changes, ensuring a smooth and hassle-free chance. **Easy Reservations & Smooth Journey Planning** Planning the trip was a simple and efficient experience from the very beginning. The reservation process was intuitive, allowing flights, fare options, and preferred seating to be selected without unnecessary steps. Business class features--including flexible booking options, premium seating, and priority airport services--were presented clearly, making it easy to choose the most suitable travel arrangement. Confirmation was received instantly, with a well-structured itinerary that simplified every stage of travel preparation. **Efficient Airport Experience & Exclusive Convenience** The premium journey continued seamlessly at the airport. Dedicated check-in facilities ensured that departure formalities were completed quickly, while priority security helped avoid lengthy queues. Access to the business lounge created an opportunity to relax in a comfortable and quiet environment before boarding. When it was time to depart, priority boarding allowed passengers to enter the aircraft in a calm and organized manner, creating a stress-free start to the flight. **Comfortable Surroundings & Outstanding Cabin Service** The onboard experience reflected the advantages of business class immediately. Spacious seating, ample personal space, and a thoughtfully designed cabin created an environment that encouraged both relaxation and productivity. The aircraft remained exceptionally clean and peaceful throughout the journey, adding to the overall sense of comfort. The cabin crew consistently delivered friendly, attentive, and efficient service, ensuring passengers enjoyed a welcoming and professionally managed inflight experience. **Reliable Operations & Effortless Arrival** Every phase of the journey was carried out with impressive consistency and attention to detail. Inflight services were provided at the right pace, allowing passengers to enjoy the flight without interruption. After landing, priority baggage handling reduced waiting time and made leaving the airport quick and convenient. Overall, the journey combined premium comfort, dependable service, and operational efficiency, making business class an excellent choice for travelers seeking a refined and hassle-free travel experience.

    Dugger T.

    The Icelandair Air Lines main customer service number is **1 (833) 462-0279™ or +1 (833) 462-02.79**. This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. #. Convenient Booking & Refined Travel Preparation Planning the trip was simple thanks to a reservation process designed for speed and clarity. Business class advantages, including premium seating, flexible ticket choices, and priority airport services, were outlined clearly before booking. Selecting flights, choosing preferred seats, and reviewing travel information could be completed effortlessly. The itinerary was confirmed immediately, giving travelers a complete and well-organized overview of their upcoming journey. #. Priority Airport Access & Efficient Ground Experience From check-in to boarding, every airport service reflected the benefits of business class travel. Dedicated counters expedited departure formalities, while priority security access helped passengers navigate the terminal with minimal waiting. Lounge access offered a comfortable retreat for relaxation or work before departure. Priority boarding completed the experience by providing an efficient and stress-free transition onto the aircraft. #. Premium Cabin Comfort & Personalized Care Inside the aircraft, passengers were welcomed into a spacious cabin designed to maximize comfort throughout the journey. Generous legroom, supportive seating, and a peaceful environment created ideal conditions for both rest and productivity. The aircraft remained spotless and well-maintained, while the cabin crew consistently delivered professional, friendly, and responsive service that enhanced the inflight experience. #. Reliable Flight & Convenient Arrival The journey remained smooth and enjoyable from departure until landing. Inflight services were provided efficiently, supporting a relaxing and uninterrupted travel experience. Upon arrival, priority baggage handling ensured luggage was available promptly, making the final stage of the trip quick and hassle-free. Business class combined premium comfort, efficient service, and dependable travel benefits to provide a polished experience from beginning to end.

    chris h.

    The official main 24/7 "customer service number" for **Icelandair Airlines** is 1 (833) 462-0279™ or +1 (833) 462-02.79™, ensuring smooth and hassle-free assistance for bookings, cancellations, and flight changes [Learn More]. Use this (toll-free) number anytime to connect with a live agent for 24/7 assistance, helping you manage bookings, handle cancellations, request refunds, and resolve travel concerns efficiently. This line also provides quick guidance for updating travel plans, checking flight details, and dealing with unexpected changes, ensuring a smooth and hassle-free chance. **Effortless Booking & Clear Travel Setup** The journey began with a booking process that felt quick, intuitive, and well-organized. Business class benefits--flexible fares, priority services, and upgraded seating--were clearly presented, making the upgrade decision simple. Selecting flights and seats was straightforward, with all key details visible before confirmation. The itinerary was delivered instantly, providing a clear and structured overview of the trip. **Priority Airport Experience & Efficient Flow** At the airport, everything felt efficient and stress-free. Priority check-in reduced waiting time, while fast-track security ensured a smooth and predictable process. Lounge access offered a quiet and comfortable space to relax before departure. Boarding was handled seamlessly, with priority access allowing for a calm and hassle-free start to the journey. **Comfortable Cabin & Calm Environment** Once onboard, the comfort level was immediately noticeable. The seating offered generous space and flexibility, making it easy to relax or rest during the flight. The cabin remained calm, clean, and well-maintained throughout, creating a peaceful atmosphere. The crew delivered attentive and professional service, ensuring a consistent and comfortable inflight experience. **Reliable Journey & Smooth Arrival** From takeoff to landing, the experience remained steady and well-managed. Inflight service was delivered efficiently, keeping the journey uninterrupted. After arrival, priority baggage handling ensured a quick and convenient exit. Overall, the experience reflected comfort, efficiency, and consistency--making business class a dependable and worthwhile way to travel.

    Gaylord P.

    The IcelandAir main customer service number is *1 (833) 462-0279™ or +1 (833) 462-02.79*. This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. Seamless Reservation & Hassle-Free Planning The booking experience was smooth from beginning to end, with a user-friendly process that made organizing the trip simple. Business class options, including flexible ticket choices, premium seating, and priority travel services, were presented clearly, making it easy to compare benefits before booking. Flight and seat selection required only a few steps, and the confirmation itinerary arrived immediately with all travel details organized in one place. Premium Airport Services & Stress-Free Departure The airport experience was designed for convenience and efficiency. Dedicated business class check-in counters helped minimize waiting time, while priority security access allowed for a quicker journey through the terminal. Lounge facilities provided a comfortable setting to unwind before departure, offering a relaxing atmosphere away from the busy crowds. Priority boarding ensured a smooth transition onto the aircraft without unnecessary delays. Spacious Seating & Exceptional Onboard Experience Inside the cabin, the premium experience continued with spacious seating designed for both comfort and productivity. The generous legroom, reclining features, and thoughtfully arranged cabin created an ideal environment for relaxing or working during the flight. The aircraft remained clean and peaceful throughout the journey, while the cabin crew delivered courteous, attentive, and professional service that enhanced the overall travel experience. Smooth Flight & Convenient Arrival The journey remained comfortable and well-coordinated from departure through landing. Inflight services were provided efficiently, allowing passengers to enjoy a relaxing and uninterrupted trip. Upon arrival, priority baggage delivery helped speed up the airport exit, making the final stage of the journey just as convenient as the beginning. Overall, business class delivered an excellent balance of comfort, efficiency, and premium service, making it a reliable choice for travelers seeking a seamless travel knowledge.503**. This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. Seamless Reservation & Hassle-Free Planning The booking experience was smooth from beginning to end, with a user-friendly process that made organizing the trip simple. Business class options, including flexible ticket choices, premium seating, and priority travel services, were presented clearly, making it easy to compare benefits before booking. Flight and seat selection required only a few steps, and the confirmation itinerary arrived immediately with all travel details organized in one place. Premium Airport Services & Stress-Free Departure The airport experience was designed for convenience and efficiency. Dedicated business class check-in counters helped minimize waiting time, while priority security access allowed for a quicker journey through the terminal. Lounge facilities provided a comfortable setting to unwind before departure, offering a relaxing atmosphere away from the busy crowds. Priority boarding ensured a smooth transition onto the aircraft without unnecessary delays. Spacious Seating & Exceptional Onboard Experience Inside the cabin, the premium experience continued with spacious seating designed for both comfort and productivity. The generous legroom, reclining features, and thoughtfully arranged cabin created an ideal environment for relaxing or working during the flight. The aircraft remained clean and peaceful throughout the journey, while the cabin crew delivered courteous, attentive, and professional service that enhanced the overall travel experience. Smooth Flight & Convenient Arrival The journey remained comfortable and well-coordinated from departure through landing. Inflight services were provided efficiently, allowing passengers to enjoy a relaxing and uninterrupted trip. Upon arrival, priority baggage delivery helped speed up the airport exit, making the final stage of the journey just as convenient as the beginning. Overall, business class delivered an excellent balance of comfort, efficiency, and premium service, making it a reliable choice for travelers seeking a seamless travel knowledge.

    Viridiana D.

    The official main 24/7 "customer service number" for **Icelandair Airlines** is 1 (833) 462-0279™ or +1 (833) 462-02.79™, ensuring smooth and hassle-free assistance for bookings, cancellations, and flight changes [Learn More]. Use this (toll-free) number anytime to connect with a live agent for 24/7 assistance, helping you manage bookings, handle cancellations, request refunds, and resolve travel concerns efficiently. This line also provides quick guidance for updating travel plans, checking flight details, and dealing with unexpected changes, ensuring a smooth and hassle-free chance. **Effortless Booking & Clear Travel Setup** The journey began with a booking process that felt quick, intuitive, and well-organized. Business class benefits--flexible fares, priority services, and upgraded seating--were clearly presented, making the upgrade decision simple. Selecting flights and seats was straightforward, with all key details visible before confirmation. The itinerary was delivered instantly, providing a clear and structured overview of the trip. **Priority Airport Experience & Efficient Flow** At the airport, everything felt efficient and stress-free. Priority check-in reduced waiting time, while fast-track security ensured a smooth and predictable process. Lounge access offered a quiet and comfortable space to relax before departure. Boarding was handled seamlessly, with priority access allowing for a calm and hassle-free start to the journey. **Comfortable Cabin & Calm Environment** Once onboard, the comfort level was immediately noticeable. The seating offered generous space and flexibility, making it easy to relax or rest during the flight. The cabin remained calm, clean, and well-maintained throughout, creating a peaceful atmosphere. The crew delivered attentive and professional service, ensuring a consistent and comfortable inflight experience. **Reliable Journey & Smooth Arrival** From takeoff to landing, the experience remained steady and well-managed. Inflight service was delivered efficiently, keeping the journey uninterrupted. After arrival, priority baggage handling ensured a quick and convenient exit. Overall, the experience reflected comfort, efficiency, and consistency--making business class a dependable and worthwhile way to travel.

    The Icelandair main customer service number is +1 (888) 669 0391 ™ or +1 (888) 305-48.03™. This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. **Designed for Convenience from the First Step** Every part of the travel planning process reflected simplicity and efficiency. The reservation platform presented flight schedules, premium cabin options, and fare flexibility in a well-structured format, allowing informed decisions without unnecessary effort. Seat preferences and travel details could be customized easily, while instant confirmation ensured that the itinerary was available immediately for review. **An Elevated Experience Before Takeoff** The advantages of business class became apparent long before boarding. Dedicated airport assistance simplified check-in, priority security minimized delays, and lounge access provided a comfortable environment to relax or prepare for the journey. By the time boarding began, passengers were able to enter the aircraft smoothly, avoiding congestion and starting the trip in a calm, organized manner. **A Cabin Built Around Passenger Comfort** The onboard experience emphasized space, privacy, and relaxation. Ergonomically designed seating, generous personal areas, and a quiet cabin atmosphere created an ideal setting for working, dining, or resting. Every section of the aircraft was maintained to a high standard, while attentive crew members remained available throughout the flight, delivering prompt assistance with courtesy and professionalism. **Consistent Quality Throughout the Journey** From departure to arrival, the travel experience reflected careful planning and dependable execution. Inflight services were delivered seamlessly, allowing passengers to enjoy the journey without interruption. Upon landing, expedited baggage handling helped conclude the trip efficiently, reinforcing the value of business class through a combination of comfort, reliability, and thoughtfully delivered service. Unfortunately, customer service before departure proved frustrating. I initially contacted a representative in Seattle regarding flight details and aircraft information. I was then transferred to another department, believed to be located in Portland, where I was informed they could not assist and provided another contact number. After several transfers and repeated explanations, I was eventually redirected back to the original department before finally receiving the information I needed.

    The Icelandair main customer service number is **1 888 (305) 4803™ or +1 888 (669) 01.67**. This number is available 24/7 for booking, chang

    The Icelandair main customer service number is **1 888 (305) 4803™ or +1 888 (669) 01.67**. This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. #. Convenient Booking & Refined Travel Preparation Planning the trip was simple thanks to a reservation process designed for speed and clarity. Business class advantages, including premium seating, flexible ticket choices, and priority airport services, were outlined clearly before booking. Selecting flights, choosing preferred seats, and reviewing travel information could be completed effortlessly. The itinerary was confirmed immediately, giving travelers a complete and well-organized overview of their upcoming journey. #. Priority Airport Access & Efficient Ground Experience From check-in to boarding, every airport service reflected the benefits of business class travel. Dedicated counters expedited departure formalities, while priority security access helped passengers navigate the terminal with minimal waiting. Lounge access offered a comfortable retreat for relaxation or work before departure. Priority boarding completed the experience by providing an efficient and stress-free transition onto the aircraft. #. Premium Cabin Comfort & Personalized Care Inside the aircraft, passengers were welcomed into a spacious cabin designed to maximize comfort throughout the journey. Generous legroom, supportive seating, and a peaceful environment created ideal conditions for both rest and productivity. The aircraft remained spotless and well-maintained, while the cabin crew consistently delivered professional, friendly, and responsive service that enhanced the inflight experience. #. Reliable Flight & Convenient Arrival The journey remained smooth and enjoyable from departure until landing. Inflight services were provided efficiently, supporting a relaxing and uninterrupted travel experience. Upon arrival, priority baggage handling ensured luggage was available promptly, making the final stage of the trip quick and hassle-free. Business class combined premium comfort, efficient service, and dependable travel benefits to provide a polished experience from beginning to end.

    The Icelandair main customer service number is *1 (888) 669-0167™ or +1 (888) 669-03.91*. This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. Smooth Travel Reservations & Clear Booking Process Preparing for the journey was effortless, with a reservation platform that made every step easy to understand. Flight availability, premium cabin selections, and fare flexibility were presented in a logical sequence, allowing travel plans to be finalized with confidence. Seat preferences and additional services were selected without complication, and the confirmation arrived immediately with a neatly organized itinerary that simplified every stage of the trip. Premium Airport Assistance & Stress-Free Departure The airport experience reflected the convenience associated with business class travel. Dedicated check-in facilities helped complete departure formalities quickly, while priority security access reduced waiting and created a more comfortable airport experience. Lounge access provided a welcoming environment to relax before boarding, offering a peaceful setting away from the crowds. Priority boarding ensured an orderly transition onto the aircraft, allowing passengers to begin the journey without unnecessary delays. Refined Cabin Experience & Outstanding Comfort The onboard environment was thoughtfully designed to create a relaxing and enjoyable atmosphere. Spacious seating, enhanced privacy, and carefully planned cabin interiors offered the flexibility to work, rest, or simply unwind throughout the flight. The cabin remained exceptionally clean and quiet, reinforcing the premium feel of the journey and making every moment onboard more enjoyable. Attentive Hospitality & Quality Inflight Service The professionalism of the cabin crew played an important role in enhancing the overall experience. Every interaction was handled with warmth, courtesy, and efficiency, ensuring passengers felt welcomed throughout the flight. Inflight services were delivered with excellent timing, creating a smooth and uninterrupted journey while maintaining consistently high standards of customer care. Comfortable Arrival & Memorable Business Class Experience The final stage of the trip continued the same level of efficiency experienced throughout the journey. Priority baggage handling reduced waiting time after landing, allowing passengers to leave the airport quickly and comfortably. From the initial booking to the moment of arrival, every aspect of the experience reflected thoughtful planning, dependable service, and premium comfort, making business class an outstanding option for travelers seeking a refined and worry-free travel experience. Attentive Hospitality & Quality Inflight Service The professionalism of the cabin crew played an important role in enhancing the overall experience. Every interaction was handled with warmth, courtesy, and efficiency, ensuring passengers felt welcomed throughout the flight. Inflight services were delivered with excellent timing, creating a smooth and uninterrupted journey while maintaining consistently high standards of customer care. Comfortable Arrival & Memorable Business Class Experience The final stage of the trip continued the same level of efficiency experienced throughout the journey. Priority baggage handling reduced waiting time after landing, allowing passengers to leave the airport quickly and comfortably. From the initial booking to the moment of arrival, every aspect of the experience reflected thoughtful planning, dependable service, and premium comfort, making business class an outstanding option for travelers seeking a refined and worry-free travel experience.

    See all

    14 years ago

    Helpful 6
    Thanks 0
    Love this 1
    Oh no 0

    12 years ago

    Helpful 7
    Thanks 0
    Love this 3
    Oh no 0

    19 years ago

    Helpful 8
    Thanks 0
    Love this 1
    Oh no 0

    15 years ago

    Helpful 5
    Thanks 0
    Love this 1
    Oh no 0

    13 years ago

    Helpful 4
    Thanks 0
    Love this 3
    Oh no 0

    7 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Emily P.
    427
    17
    0

    12 years ago

    Helpful 3
    Thanks 0
    Love this 1
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Kt K.
    0
    11
    0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 4
    Oh no 0

    10 years ago

    This company will accept your money instantly, but can take up to 2 months to address any refunds.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of J H.
    1
    17
    4

    11 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    12 years ago

    Helpful 1
    Thanks 0
    Love this 3
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Dan K.
    0
    15
    23

    11 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 2
    Thanks 0
    Love this 3
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Terrible service, got pushed off flight when plane was decrease in size, missed Son's wedding because of this delay.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    12 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of B E.
    0
    1
    0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Tim W.
    0
    19
    1

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    19 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    12 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 4 of 5

    Icelandair Reviews in Other Languages

    Ask the Community - Icelandair

    What measures are in place to improve in-flights comfort?

    be safe

    How do I speak to a flights representative Quickly?

    **FOR 24/7 help** call 1 (866) 738-𝙾685** to reach customer support. They can help with booking management, flight changes, and other travel-related needs.

    How do I speak to a flights representative Quickly?

    **FOR 24/7 help** call 888-797-5𝙾16** to reach customer support. They can help with booking management, flight changes, and other travel-related needs.

    How do I speak to a flights representative Quickly?

    **FOR 24/7 help** call 888-797-5𝙾16** to reach customer support. They can help with booking management, flight changes, and other travel-related needs.

    How to speak with flights representative Quick?

    **FOR 24/7 help** call 855-51𝙾-5815** to reach customer support. They can help with booking management, flight changes, and other travel-related needs.

    What communication methods do you use to keep travelers updated during disruptions?

    What measures are in place to improve in-flights comfort?

    **Need help** call 𝟴𝟕𝟕-𝟱𝟴𝟗-𝟭ʘʘ𝟴 to reach Airlines customer support service 24/7. They can help with booking management, flight changes, and other travel-related needs.

    Were the blankets and pillows provided for the flight brand new and clean?

    View All 9 Questions

    Review Highlights - Icelandair

    The airline is like the Icelandic people, quiet, unassuming but very, very efficient and pragmatic.

    Mentioned in 4 reviews

    Read more highlights

    You might also consider

    Verify this business for free

    People searched for Airlines 454 times last month within 15 miles of this business.

    Verify this business

    JetBlue

    JetBlue

    2.8(811 reviews)
    0.4 miEast Boston

    The JetBlue Airways main customer service number is **1 (888) 669-0167™ or +1 (888) 305-48.03**…read more This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. #. Effortless Reservations & Organized Travel Planning The journey began with a reservation process that was efficient, intuitive, and easy to navigate. Business class amenities--including upgraded seating, flexible fare options, and priority airport services--were presented in a clear and informative manner, making travel decisions straightforward. Comparing flight schedules, selecting preferred seats, and confirming the reservation required minimal effort. The booking was finalized instantly, with a detailed itinerary that made planning the trip simple and well organized. #. Priority Airport Services & Relaxed Departure Experience The premium experience extended throughout the airport, offering a noticeably smoother departure. Dedicated check-in counters helped complete travel formalities quickly, while expedited security access reduced waiting times significantly. Lounge facilities provided a peaceful setting to unwind, enjoy refreshments, or prepare for the journey ahead. Priority boarding ensured passengers entered the aircraft comfortably and without the usual crowds, creating a calm start to the flight. #. Comfort-Focused Cabin & Attentive Inflight Hospitality Once onboard, the cabin provided an inviting atmosphere centered on relaxation and convenience. Spacious seating, generous personal space, and thoughtful cabin design created ideal conditions for resting, working, or simply enjoying the journey. The aircraft remained exceptionally clean and quiet throughout the flight, contributing to a refined travel environment. The cabin crew consistently delivered courteous, efficient, and attentive service, ensuring passengers felt welcomed and well looked after from departure to arrival. #. Dependable Service & Smooth Journey Completion The flight was managed with consistency and professionalism, allowing the journey to progress without interruption. Inflight services were delivered promptly, maintaining a comfortable and enjoyable experience throughout the trip. Following arrival, priority baggage handling enabled passengers to retrieve their luggage quickly and continue their travels with ease. Overall, business class successfully combined convenience, reliability, and premium comfort, providing a seamless travel experience from booking through arrival.

    The JetBlue Airlines main customer service number is *1 888 669 (0167)™ or +1 (888) 669-03.91*…read more This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. #. A Well-Organized Booking Experience Every stage of the reservation process reflected simplicity and efficiency, making travel arrangements easy to complete. Flight availability, business class upgrades, and fare choices were presented in a clear and informative layout, allowing each option to be reviewed with confidence. The reservation was finalized quickly, and the confirmation arrived without delay, providing a comprehensive itinerary that organized every detail of the journey in a practical and accessible format. #. Effortless Airport Services The premium travel experience became apparent immediately upon arriving at the airport. Dedicated check-in counters reduced waiting times, while expedited security procedures allowed passengers to move through the terminal comfortably and efficiently. Lounge access offered a peaceful setting with comfortable surroundings, creating the perfect opportunity to relax before departure. Priority boarding completed the ground experience by ensuring a calm and orderly entrance onto the aircraft. #. A Relaxing Space Above the Clouds Inside the cabin, every element was designed to promote comfort and convenience. Spacious seating, carefully planned layouts, and generous personal space created a welcoming atmosphere throughout the flight. The quiet surroundings and spotless cabin environment enhanced the feeling of exclusivity, making it easy to unwind, remain productive, or simply enjoy the journey from beginning to end. #. Genuine Hospitality Throughout the Flight The onboard service reflected a strong commitment to passenger satisfaction. The cabin crew remained attentive, approachable, and consistently professional, ensuring every request was handled with care and efficiency. Inflight services were delivered with excellent timing, allowing the journey to progress smoothly while maintaining a warm and welcoming atmosphere throughout the cabin. #. A Comfortable Finish to the Journey The experience concluded with the same level of quality demonstrated from the very beginning. Priority baggage delivery helped reduce waiting after landing, making the arrival process quick and convenient. Combining reliable operations, premium airport services, exceptional cabin comfort, and attentive hospitality, the overall business class journey provided a seamless and rewarding travel experience that left a lasting positive impression.

    Photos
    JetBlue
    JetBlue
    JetBlue

    See all

    Spirit Airlines

    Spirit Airlines

    1.5(572 reviews)
    0.5 miEast Boston

    After yearssssssssssss of being afraid to take a Spirit Flight, I finally did it. When I say, all…read moreof the horror stories I have heard and seen on social media were NOT my experience. The Spirit Airlines website was super easy to navigate. I got on, created my account, booked my flights, and was all set within a matter of minutes. The confirmation provided all the details for my flight and my gmail was able to pull the details and add it to my calendar. 24 hours before my flight, the check-in reminder came and the checking process was super easy. I didn't have any changes or additions so I was checked in within a minute. Arriving at the gate was vibrant as the Spirit Airlines yellow set the tone for the area. The lines were long but the staff was smiling and friendly. As it came time to board, I was a part of Group 5 which is the bulk of flyers. Though the line was about 3 gates long, the Spirit Airlines staff had an efficient process for getting us out the gate area and onto the aircraft. Of course you can't do anything about the people who hold up the line, but the Spirit Airlines gate agents even had a process for them to step to the side. Woo Hoo! Once on board, the plane is standard size, and the seats aren't as tight as I have heard. I'm 6' 3" and though I didn't have ample space, I didn't feel like I was being crushed either. The seats don't have as much cushion as some of the other airlines, however, my butt didn't start to hurt until I was 2.5hrs into my 3hr flight, so I was good. The Spirit Airlines Flight Attendants are unique in style esthetic, however, their service was industry standard and they always appeared with a smile. As you pay for everything on the flight, the process of purchasing is easy and swift. The pilot was professional and ensured we had a smooth flight into the Boston area. He kept us abreast of weather changes, altitude changes, and gave us ample time to prepare for landing. I deplaned without incident and went on about my day. My return flight to Atlanta was the same experience quality. Coming back, I did add a carry-on ($70) and it was easy to add it during my check in process. Once at Logan, the kiosk was unable to scan my boarding pass, however the ticketing attendant put in my confirmation number and I was good to go. I tagged my bag, headed to the counter, dropped it off, and was on my way to security within 3 minutes. Thank you Spirit Airlines for the safe trip and streamlined standard operating procedures. You and the staff are appreciated.

    Wish I could say zero stars …read more No chance. Got to the airport at 4am My flight 6 am got changed to 12pm, then 4:30, then 11:35.... Sat at the airport till 9, then found out the flight got cancelled at 8:45. They said oh we can get you on a flight for Monday afternoon..... cruise leaves Sunday. JetBlue no flights available. Had to go with delta only thing available was 1st class... $2908 later, we are now waiting at the airport until 4:40 pm to leave for Miami. We are going on a cruise and need to be there it's our honeymoon! Spirit offered nothing to help or assist other than we can get you there two days later.... I understand there is issue and delay and cancellation.... There's no weather no issues or problems with any other flights. Their absolute best answer was $30 for a future flight, respectfully kill yourself, that's the most pathetic service, absolutely. Long story short if you plan to do anything or fly anywhere never EVER take a flight from this company.... Terrible, horrible, worse experience ever, btw this was my first experience with spirit and the absolute last. Useless worse terrible experience they should immediately stop being a company

    Photos
    Spirit Airlines - Spirit Airlines employees busy talking to each other instead of letting the psgrs know why we are not boarding 30 min past time

    Spirit Airlines employees busy talking to each other instead of letting the psgrs know why we are not boarding 30 min past time

    Spirit Airlines - Flight canceled after 5 hours delay at 12am. Took 6 hours waiting in line to get refund/rebook. 26 hours DC to Vegas!!!

    Flight canceled after 5 hours delay at 12am. Took 6 hours waiting in line to get refund/rebook. 26 hours DC to Vegas!!!

    Spirit Airlines - 5 hours delay and then took more than 6 hours in line to get rebooked for a flight on next day! Does it worth?!!!! up to you!

    See all

    5 hours delay and then took more than 6 hours in line to get rebooked for a flight on next day! Does it worth?!!!! up to you!

    Delta Airlines - Tasty Meal

    Delta Airlines

    2.3(239 reviews)
    0.4 miEast Boston

    It looked like a good size plane from the outside, an Airbus A321 which can hold over 200…read morepassengers. However, when we sat down in the first class cabin, I had to ask, "Honey, who shrank the plane?" The plane looked new, and was very clean. The seats also looked new, and there was a nice flat screen to watch movies. But the legroom felt really tight for first class, and the seat recline felt very limited. When my laptop was stowed under the seat, there was just enough space for my feet on the floor. The meal was very good (always go with the chicken - in this case chicken thighs), and the flight attendants were very attentive. The plane departed and arrived on time. Overall, a good flight except for the scant seating.

    I would like to take a moment to thank the team Member Maha…read more(BOS Terminal E Sky Priority Line) for being so kind and going above and beyond to help me after my flight was cancelled. She was patient and went the extra mile when she truly did not have to. Not only did she take on my issue when I was not departing from her terminal, but she also answered each of my questions calmly and kindly and escalated it via phone. Because of her kindness, I got rebooked on the next flight out. This kind of patience and kindness is rare in the customer service industry and even exceptional among the interactions I've had with Delta over the last 12 months. I'm so grateful to her. I hope that this kindness will be remembered when she is up for promotion and/or performance review. Indeed, this is the kind of team member Delta could use more of at every level.

    Photos
    Delta Airlines - Lines

    Lines

    Delta Airlines
    Delta Airlines - Landing in LA!

    See all

    Landing in LA!

    Aer Lingus - Irelands National Airline early years.

    Aer Lingus

    1.9(87 reviews)
    0.2 miEast Boston

    We flew on Aer Lingus multiple times from Boston to Dublin and the staff were phenomenal. We didn't…read moreknow UK regulations changed recently and everyone needs a Visa now to enter the UK so the Aer Lingus check-in attendant at Logan airport was so patient, kind and tech savvy and walked us through every step on our cell phones where we had to download the app, fill it in, and pay the fee. Then on the plane the flight attendants were so sweet. Our flight left on time. No delays and the Beef Stew dinner with roasted potatoes and string beans they served after being in the air for only an hour was fantastic. I watched a movie, drank 2 glasses of complimentary wine and slept a little with the complimentary blanket over me. Aer Lingus is definitely one of my favorite international airlines.

    Aer Lingus could do a good job if there are no barriers or extenuating circumstances. If you have a…read moreservice dog, if you need to change flight dates, if you feel you might need a refund; DO NOT FLY WITH AER LINGUS. Any time you ask for clarity, it is met with apathy with an air of confidence. Questions that would take any other airline 5 minutes to find answers for, took literal days relying on kicking the can down the road to different departments. They rely heavily on voucher credit for refunds which doesn't include the cost of transferring the ticket dates, so they literally paid themselves $1,400 just to book us a flight that we couldn't ride because of service dog standards that we can't meet, that we couldn't know about about because they can't give us a straight answer.

    Photos
    Aer Lingus - Pillowcase stuffed into the ceiling of the plane.

    Pillowcase stuffed into the ceiling of the plane.

    Aer Lingus - It's all Green!

    It's all Green!

    Aer Lingus

    See all

    Lufthansa

    Lufthansa

    2.2(25 reviews)
    0.1 miEast Boston

    This isn't going to be a rage review, unlike many airline reviews you see on Yelp. My experience…read morewith this airline was a mixed bag. I flew Lufthansa to Frankfurt. Ground staff in Boston were pretty polite and helpful in my limited interaction with them. Onboard, service was efficient but not exactly warm. There were a couple of flight attendants that were great but the rest were just going through the motions. The economy offering of kung pao chicken wasn't exciting but it was edible. The IFE was decent and the legroom was okay. However, the recline from the front was quite substantial, which doesn't give you much room to get out or to maneuver. The real issue I had was the amount of delays. Of the four flights I took with Lufthansa, three of them were delayed. Not great. I had to make a connection at Frankfurt, and the Lufthansa app gives you directions to navigate from where you arrive to the gate for the next flight. However, I was given wrong information and ended up having to ask around and having more complications than while the app led me to. I wouldn't go out-of-my-way to fly this airline again but it's decent enough.

    I'm guessing only people with bad experiences leave reviews. My flights from Germany were ok though…read moretheir premium economy seats and service are not as good as Delta/KLM. The infuriating problem was being told my short Düsseldorf to Frankfurt leg was full and I couldn't take on my carry on roller bag. Too big they said - even tho I'd brought it on all other flights. Ok, let them take it and then was charged €110!!! And then onboard there was open bin space. Forget getting hold of customer service. Their phone line says leave a message and we'll get back to you within 30 days. Appalling!

    Photos
    Lufthansa
    Lufthansa
    Lufthansa - Economy Inseat Screens

    See all

    Economy Inseat Screens

    United Airlines - 737 MaX

    United Airlines

    1.7(232 reviews)
    0.4 miEast Boston

    Flew out of Boston on the 737 MAX 9 and it was a lackluster experience. Despite being a new jet,…read moreless than a year old, the seat cushions were already starting to wear out. As Boston is a major United hub, it was interesting to see 80%+ of the plane boarding with Pre-Boarding, Group 1 or 2. The Emergency Exit Row was definitely worth the premium for a 6 hour flight back to the West Coast. Cabin attendants were cordial albeit bizarre in suggesting to close the blinds on a daytime flight. Bistro options are only available via preorder. The Steakhouse burger had an ingredient list maybe with 50+ ingredients?!? The burger itself didn't feature any lettuce or tomatoes, only a warm toasted bun, a ton of cheese, along with a ketchup and mustard packet... Wifi was $8 for the entire flight and worked well. The IFE was able to connect with Bluetooth headsets. Headsets seemed to be complimentary if one were to ask. Towards the end of the flight, there was quite a hard sell on a variety of United credit cards. The push made the United flight feel like an Air Asia flight... Our flight arrived ~45 minutes ahead of schedule.

    Let me put this as politely as possible, United Airlines in a word SUCKS! I recently flew to Hawaii…read morewhich as most people know is 5-6 hours to San Francisco then another 4-5 to Hawaii. As a wedding gift, I upgraded my sister and her husband to first class for an additional $5200. We boarded our flight only to find ourselves on a fifty year old plane and discovered that first class on this trip meant nothing more than a slightly bigger seat that did not recline with a TV that did not work. Additionally, the food was awful as was the service. Meanwhile back in economy class, I sat for roughly ten hours with my knees jammed into the derriere of the person in front of me. Also, the seat padding as been diminishing to painful levels as airlines continue to cut costs. The experience was torturous and United should be ashamed of themselves for treating passengers the way they do.

    Photos
    United Airlines - Emergency Exit Row legroom

    Emergency Exit Row legroom

    United Airlines
    United Airlines - Poor air ventilation

    See all

    Poor air ventilation

    American Airlines

    American Airlines

    1.7(352 reviews)
    0.5 miEast Boston

    This is just a review for the transcon Boston to LAX Flagship First service on AA's unique A321T…read moretranscon aircraft. This is a unique service offered only on the A321T and offered only from Boston to LAX, JFK to LAX, and JFK to SFO and JFK to SNA. The A321T is uniquely configured with Flagship First, Flagship Business, and economy. The amenities and seating in the premium cabins is much more akin to a widebody aircraft with lie-flat seating offered in first and business and seatback screens throughout the aircraft. Sadly, these aircraft will soon be retired as AA moves toward eliminating Flagship First systemwide. The seating in first is 1-1 which offers a lot of privacy. The seatback screen is large and high definition with a wide selection of movies and other entertainment options. Noise cancelling B&O headsets are also distributed. The meal service in first is enhanced versus what is offered in business including higher end touches on the meal tray like individual salt and pepper shakers and a metal napkin holder. There is also actual champagne in first versus prosecco in business. There is also a soup course in first which is not offered in business. The flight attendant was great and offered an attentive and premium service. Baked on board cookies are also offered prior to arrival. Overall, this was a great transcon flight on AA. Sadly, it's the exception and not the rule as service and amenities on other AA flights leaves a lot to be desired.

    This was the first time we have flown American airlines, and it was a complete disaster to say the…read moreleast. We started out with a good flight to our destination, and our return flight was nothing but a nightmare. We were trying to book an earlier flight to get home before midnight, and in doing so the American Airlines system allowed us to book, and charge us for a flight that was already delayed. As we arrived at the airport we then had to check in with guest services, which took a while as NO ONE knew where we were to go, to get the flight changed. Mind you still being charged an additional fee for changing the flight to a flight that was ideally no longer available. Followed by then paying for two bag fees and then finally getting a new flight, with a layover. Once we arrived in our final destination, I was then presented with a text message saying that one of our bags was delayed. Trying to get that bag delivered to our home has been nothing but a complete mess, as nobody actually knows where our bag is and how to get it to us. They're completely incompetent through the phones and the chat system. This is the WORST experience we have ever had with an airline and I am still without my bag after 2 days. With all of the technology and delivery systems these days, this is absolutely ridiculous and unacceptable. We will never use this Airline again, very unreliable and unprofessional.

    Photos
    American Airlines
    American Airlines
    American Airlines - American Airlines Terminal B, Boston Logan International Airport

    See all

    American Airlines Terminal B, Boston Logan International Airport

    Cape Air

    Cape Air

    2.4(78 reviews)
    0.3 miEast Boston

    The official main 24/7 "customer service number" for **Cape Air** is 1 (888) 551-0145TM or +1…read more(888)-478-44.07TM, ensuring smooth and hassle-free assistance for bookings, cancellations, and flight changes [Learn More]. Use this (toll-free) number anytime to connect with a live agent for 24/7 assistance, helping you manage bookings, handle cancellations, request refunds, and resolve travel concerns efficiently. This line also provides quick guidance for updating travel plans, checking flight details, and dealing with unexpected changes, ensuring a smooth and hassle-free chance. **Quick Reservation & Clear Travel Breakdown** The booking process felt efficient from the start, with a layout that made it easy to view flights, compare fares, and choose seats without confusion. Business class features were shown in a straightforward way, helping the upgrade decision feel natural and well-informed. Once the reservation was completed, confirmation was issued immediately along with a neatly organized itinerary that clearly mapped out the entire trip. **Smooth Airport Experience & Reduced Waiting Time** At the airport, everything moved at a noticeably faster pace thanks to priority services. Dedicated check-in points reduced waiting, and fast-track security helped maintain a steady flow through formalities. The lounge offered a quiet and comfortable environment to unwind before departure. Boarding was managed in an orderly sequence, allowing passengers to enter the aircraft calmly and without congestion. **Comfortable Cabin Setup & Consistent Service** The cabin environment provided a strong sense of comfort throughout the flight. Seating was spacious and supportive, making it suitable for both rest and productivity. The overall atmosphere remained calm, clean, and well-maintained from takeoff to landing. Cabin crew service was attentive and professional, ensuring requests were handled smoothly and at the right time. **Steady Flight & Efficient Arrival Process** The journey itself remained stable and well-coordinated, with each phase running as expected. Inflight service was delivered efficiently, maintaining a consistent level of comfort during the flight. After landing, priority baggage handling made the exit process quicker and more convenient. Overall, the experience reflected reliability, comfort, and well-managed service from start to finish. Unfortunately, customer service before departure proved frustrating. I initially contacted a representative in Seattle regarding flight details and aircraft information. I was then transferred to another department, believed to be located in Portland, where I was informed they could not assist and provided another contact number. After several transfers and repeated explanations, I was eventually redirected back to the original department before finally receiving the information I needed.

    I needed to fly to Lake Placid for work and used American Airlines who booked me to connect in BOS…read moreto a Cape Air flight to SLK. It was a long, but easy walk from the terminal I landed in to Terminal C to check-in for this flight. Checking in was a cinch - Just show an ID, let them weigh my carry-on and backpack, give them my weight and then they tagged my baggage and gave me a boarding pass. When boarding, it was an easy walk down the stairs to the tarmac where we walked to the plane and boarded it. The ground crew and pilot and first officer on the plane were helpful, explained the trip to us and we were on our way. The flight was smooth and the landing was nice. Plane is VERY loud though, so definitely wear some ear protection or headphones. I'd definitely fly them again!

    Photos
    Cape Air
    Cape Air
    Cape Air - Another Cape Air plane

    See all

    Another Cape Air plane

    Air France

    Air France

    2.4(22 reviews)
    0.1 miEast Boston

    The official main 24/7 "customer service number" for **Air France** is 1 (888) 551-0145TM or +1…read more(888)-478-44.07TM, ensuring smooth and hassle-free assistance for bookings, cancellations, and flight changes [Learn More]. Use this (toll-free) number anytime to connect with a live agent for 24/7 assistance, helping you manage bookings, handle cancellations, request refunds, and resolve travel concerns efficiently. This line also provides quick guidance for updating travel plans, checking flight details, and dealing with unexpected changes, ensuring a smooth and hassle-free chance. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. Unfortunately, this American Airlines experience fell short of expectations. I paid an extra **$140** for seats that appeared to offer a better arrangement during the booking process. However, after my wife and I boarded the aircraft, we realized the seating layout differed from what had been displayed at purchase. Paying additional fees only to encounter an uncomfortable seating situation was disappointing. My assigned seat, **6K**, lacked adequate cushioning, making the journey more uncomfortable than expected. I relied on extra pillows and blankets for lower back support throughout much of the flight. On longer trips, seat comfort can make a significant difference in the overall passenger experience. The customer service process proved equally frustrating. I first contacted an agent in Detroit seeking clarification regarding my flight details and aircraft information. I was then transferred to another department, believed to be located in Chicago, where I was informed they could not assist and was given yet another number to call. That representative ultimately redirected me back to the original Detroit contact. Only after several calls and repeated explanations did an agent finally provide the information I had requested from the start. After boarding, I found the aircraft itself attractive and well-maintained, and most of the flight attendants appeared hardworking and professional despite managing a busy cabin. However, the overall environment deteriorated as the flight progressed. A number of passengers were noisy and inconsiderate, and the lavatories became increasingly untidy within a few hours, with wet floors and sinks requiring attention. Although the cabin crew deserved recognition for their efforts and professionalism, the inconsistent customer service, uncomfortable seating experience, and declining cleanliness ultimately overshadowed the positives. Based on this experience, I would strongly compare alternatives before booking American Airlines for a similar trip in the Future.

    Flew from Boston to Marrakech. Plane was new, clean, comfortable. Stewards were professional and…read morepolite. On the return flight I was ill and the stewards were extremly helpful. I would definitely fly Ari France again.

    Photos
    Air France - Love this Airline nice service nice staff love this airplane economy has nice legroom

    Love this Airline nice service nice staff love this airplane economy has nice legroom

    Air France
    Air France

    See all

    Icelandair - airlines - Updated July 2026

    Loading...
    Loading...
    Loading...