It's an insurance company that occasionally operates airplanes. Search "Icelandair reviews" its not pretty. I'm out $4553.30 for a ticket that was canceled without notice and I have n9 recourse. At least I didn't get stranded. If you have an alternative, take it. read more

ICELANDAIR WILL STEAL YOUR MONEY! On a recent trip with IcelandAir, we paid $50 extra for two aisle seats. IcelandAir reassigned us to middle seats upon just before the flight and refused to refund our $50. We paid $50 to select two aisle seats ($25 each for seats) Aisle seats are important to us because I am a disabled veteran with chronic back issues, I cannot remain seated for that long of a duration without going into immense pain and my back tightening. When we checked in for the flight the evening prior, we were still assigned those seats. However, when we went to the counter in the terminal to show our passports, the IcelandAir agent gave us new boarding passes. At the time we didn't notice that we were both reassigned to middle seats. We were not told of this change when handed the passes, and did not notice the change until we were beyond security. Once we noticed, in the middle of a meal, I immediately called Icelandair Customer Service. We were initially told that because we were close to departure time, only the airport agents could make seat changes. We went to wait at the gate counter for an IcelandAir representative to show. Once an Icelandair representative showed up at the gate, we told them the issue. At first, the representative lied to us and told us our seats were reassigned because "our payment did not go through". Even when we showed him the receipt, he stood fast on this and repeatedly lied about our payment not going through, saying that the seats were reassigned because we did not pay for the upgraded tickets - although this payment was included in the purchase of our tickets and other aisle seat selections. He then told us that we had to call customer service, that he couldn't help us. I again called Customer Service while at the gate counter. The Customer Service representative then told us that yes, we did pay for the seats but they were changed due to "an equipment change" and that only the check-in desk (prior to security) could reassign our seats, as it was too close to the flight time. As this was now about an hour until the flight, we would have missed our flight if we had to go outside of security, take the airport train to the terminal, try to get our seats back, go through security, take the train to the terminal, and run to the gate. Because this was not possible, we continued to ask Icelandair to give us the seats we paid for, or other aisle seats. We were eventually told that one of our assigned seats (27D) was broken and that is why our seats were changed. We were additionally told that it was a full flight and he did not see any aisle seats available at that time. Seat 27C, which we had paid to reserve (in June!), had already been assigned to a different passenger and the representative said once a seat had been assigned they could not take it away. Ironic, given that the seat had been PAID for and assigned to my wife that morning, yet they had no problem stealing it and giving it to someone else. The broken seat was apparent when we boarded and saw the taped off seat. However, the 27C seat was fully operational, yet that seat we paid for was also reassigned to a middle seat. WHY WERE BOTH OUR AISLE SEATS REASSIGNED TO MIDDLE SEATS WHEN ONLY ONE WAS BROKEN???? If this was correctly addressed at the proper time, I could have been reassigned to another aisle seat early. Because IcelandAir deceived and delayed us, I was forced into a middle seat where I was unable to get up as frequently as needed to alleviate my back pain. As a result of being forced to be in the middle seat, despite our paying for an aisle seat, I was practically immobile once the plane landed, and continued to be in pain for more than 24 hours after the flight and negatively affected our vacation. My pain was a direct result of Icelandair changing our paid for aisle seats without notice . All due to IcelandAir. We filed online for the return of the $50 we paid extra for the seats, since IcelandAir breached the contract and did not deliver the paid for seats. IcelandAir refused to refund our $50! They stated that "since seats in whole back cabin are with same price" we were not due a refund. If this is the case, why do they carge for seat selection! Stay away from IcelandAir; they are thieves. read more

To echo the other reviews..... our connecting flight was late. We we're 4 minutes late to the gate in sea tac. I watched the plane sit at the gate for 48minutes AFTER the door closed. They would not let us on nor were there even slightly compassionate. FU! Was the reply. Crap happens but the absolute lack of help??!?!? This family will NEVER fly Icelandair air again. We are now stuck in Seattle. Absolutely a terrible experience because of Iceland airlines. read more

Icelandair - Stuck for days - Airlines Near Me - Boston, Massachusetts

Absolute Worst Customer Service Experience When purchasing our tickets, we added paid meals for each of our children. Nowhere does it say that they are complementary. We received an email stating kids eat free, so we called to get the meals we paid for refunded. It is against their policy to refund, credit, or transfer the meals. We asked to speak to a supervisor, but we were told "supervisors are not taking calls" so we asked how to contact a supervisor and were told to email on the website. So, to recap, kids eat free, but you don't know that until after you purchase the nonrefundable meal at the time of booking. Nowhere on the meal portion of the booking, does it state you can have a child meal complementary. It is not even an option. You cannot add it online. You have to call the airline for that. However, if you want to speak with a supervisor, you can only do that online. Complete ridiculousness. We were told by the customer service agent that it was our own fault that we didn't use our "personal intuition" to call ahead of time when booking with children and that if we had "researched on the Internet" that it says kids eat for free, but nowhere on the booking platform, even when adding meals, does it mention anything about this. Lesson learned. We will never book with Icelandair again. read more

All ready for my flight to Iceland! But my return trip has a layover at JFK...FOR 20 HOURS!!! So I called customer service to see if they have any transit accommodations being that the layover is so long. I was just told they do not have anything. Then...silence. I stated, "OOOK....is there anyone else I can speak with"? She stated no there isn't....Silence. I have to admit, I was confused by the interaction (or lack thereof). I just hung up. She OBVIOUSLY wasn't interested in assisting me in any kind of way. She didn't want to be on the phone working customer assistance AT ALL. Is this how Icelandair does business?! All I've been reading before my trip is how Iceland is one of the friendliest places on the planet. Well, their customer assistance must be based somewhere else! They are unhelpful and rude. Will NEVER book with them again. read more

Don't purchase the cancellation protection. Even if you have a valid medical reason under the policy and provide a letter from your doctor, they will deny your refund request. I can't attest to the travel experience, because I will be unable to travel during the expected dates. But I am giving them the lowest possible rating as they have not upheld the agreement stipulated by the cancellation protection policy I purchased in addition to our tickets. Very disappointing experience and unacceptable customer service practices in my opinion. read more

We are 3+ MONTHS awaiting reimbursement for horrific layover in Keflavik...One hour layover turned into 4 days, Icelandair nonresponsive and never ever booking again read more

Roger Murdock: We have clearance Clarence Captain Oveur: Roger Roger. What's our vector Victor? (Airplane) _____________________________ BOARDING PASS Passenger: Nosy Norwegian From: REYKJAVIK KEFLAVIK INTL To: OSLO GARDERMOEN CHECKED BAGGAGE: 1 free bag up to 50 Lbs SNACK POLICY: There is no such thing as a free lunch. Not even a lone flavorless biscuit. Overpriced snacks are available for purchase on board, and there are a few dismal, expensive options for food at KEF as well. REFRESHMENTS: Complimentary bottles of Icelandic water are handed out upon boarding in addition to the standard beverages offered mid-flight. SEATING: Seats were not the most comfortable, but legroom was fine and the flight crew was diligent in handing out pillows and blankets. All seats include power ports/USB ports. SAFETY VIDEO: The instructional video was both amusing and visually stunning, using Iceland's landscapes as the backdrop for safety feature graphics that apparently include Wonder Woman's invisible plane (suspiciously piloted by neither Lynda Carter nor Gal Gadot). EXTENDED LAYOVER PROGRAM: Extend your layover in Iceland at no additional cost for a duration up to seven nights. What a deal! Thank you for choosing Icelandair, we wish you a pleasant journey. ______________ #WhattheKEF Is Wes Craven directing the KEF airport? Our experience was a horror show of confused mobs wandering zombie-style through a poorly marked terminal, with a conspicuous lack of direction from airport staff. The airport is severely undersized for current use, and the resulting insufficient number of gates means that most planes board on the tarmac, with buses shuttling passengers to and from the terminal. There are also no departure lounges or seats at the gates resulting in chaos and clogged hallways. Approaching boarding time, the lack of direction and signage led to several queues of passengers forming at once. While a lot of grumbling could be heard, thankfully no WWF-esque fights broke out from attempts to merge the lines. Overall I would recommend Icelandair if you don't want to pay astronomical fares, have extreme patience, and can run steps like Rocky in a training montage. While our flight and flight crew were pleasant enough (save for the snack issue), I would avoid KEF like the plague unless my destination was in Iceland, or if partaking in the extended layover program. One mini bag of pretzels for the KEF airport 3.7 mini bags of pretzels for the Icelandair flight and flight crew Zero mini bags of pretzels for the zero snacks we received. read more

Absolutely DO NOT fly this airline. We purchased business class tickets in January for flights from 8/30-9/24. After checking-in in Portland, we receive a text that we will have to fly in economy because of an aircraft change. This was disappointing given that we purchased full price tickets so long ago. Once at the gate, they said okay, now you are back in business class, but after a few delays the flight was cancelled. They said we will have to (gather our bags and) stay in Seattle, but we will have to make all our own lodging, transportation arrangements (due to a computer issue). Also, they said a representative would reach out to give us new flights to Rekjavik and a case would be opened so we could submit any expenses from the cancellation. We waited and waited and heard nothing. We called, but they are closed. Finally, I purchased new tickets (that were very expensive due to it being at the last moment) to ensure we could get to Iceland and make it to our cruise on time. Finally, late in the afternoon the following day while we are already on our way to Reykjavik (via Denver), we receive an e-mail saying we have flights from Detroit to Reykjavik. We were in Seattle, how were we supposed to get to Detroit? Even if they provided a booking to Detroit, the schedule would have got us in too late and we would have missed our cruise from Reyjavik (that we provided a 2 day buffer for). Why didn't they give us the schedule that I purchased on my own? On the day before returning to Portland from London (after our cruise), I notice my seat assignment (that I had since January) went away. I called, but the representative said it was due to the airport security. When we check in, the person there said it was actually an overbooked business class, but since I am checking-in early, I will be okay. Absolutely crazy! The planes themselves are outdated with recliner vs. lay flat seats in business. I will say that the flight attendants were great and the woman who checked us in at Heathrow was fun and wonderful, but this alone cannot make up for lack of customer service and follow through from the airline. Now that we are back after a month, we submitted a claim for reimbursement, but have not heard from customer support. Based on our experience, I should not be surprised. read more

Take your business elsewhere... Recommending to search for another airline. I've had trouble since booking and very unhelfpul interactions at every stage since. Situation was admittedly my fault: booked an itinerary (four flights total), and mistakenly one flight had the wrong starting airport. My booking was for a non-refundable, non-cancellation ticket, which was the cheapest option, and I booked one month in advance. I noticed my mistake the morning after booking and immediately called customer service, noting that I'd made an error and was there anything that could be done. Said I was willing to pay an up-charge for any difference in price, would like to keep my itinerary with them, and was apologetic. Was told absolutely nothing could be done, per the policy. When asked if there was anyone else I might be able to speak to, I was told I could call back and hear the same response if I liked. I did that. The next agent told me there was no absolutely no option, but that if I bought another ticket ($400), he'd be happy to help me speak with a refund team about getting back an airline tax. When asked if he could tell me an amount, I was told it would negligible, and when I asked if he could find out for me, I was told the refund team doesn't have a phone so he couldn't engage, but that I would receive more information if I paid p. I plead for some human understanding, that I wasn't trying to inconvenience anyone and was trying to keep their business. I was told again that nothing could be done, so I asked where I could submit a complaint and that was that. My issue was this: by helping out a new customer who made a mistake once, they would have made a good impression, kept my current and future business and very likely received the added bonus of another customer paying for the seat I gave up. As it stands, I've paid full price for a KLM flight and Icelandair will be losing my business and that of my family and friends for good. While this exact situation is certainly on me and hasn't arisen with any other airline, I've received excellent conflict resolutions from other companies (thank you KLM, Lufthansa and Japan Air). Never have I had an experience like this anywhere else, and that's enough to keep me away for good. Engage companies that treat you well. read more

Horrible experience - with a horrible airline- I am going to have to sue them in U.S. Small Claims Court to recover a complete refund for my airfare and also my hotel expenses associated with a flight segment that cancelled. Under U.S. Law- I am entitled to a complete refund when an airline cancels a flight - in this case a connecting flight from Europe to Iceland. IcelandAir is holding back $200 of my refund for some unknown reason.. In December, Iceland Air cancelled a Europe to Reykjavik flight segment say that the cancellation was due to weather conditions beyond its control......but they were able to operate other flights to other destinations on that day, and competing airlines were able to operate their flights into Reykjavik Airport. I will argue in Small Claims Court that their operations were within their control., Because the flight involved a connection to the US - on he same ticket number- I should be able to sue them for damages in US Small Claims Court. Their staff in Europe were racist in how they handled the passengers in the cancelled flight- White Europeans and White Americans were cheerfully reacodated, while Asians and Latinos were told to sit down and wait for an undetermined time for word from Reykjavik. Under EU Passenger Rights - when an airline cancels a flight - all passengers are entitled to hotel accommodations, reimbursement for cancelled hotel rooms - and to be whole financially. Again- Iceland Air staff cheerfully helped White passengers and told Asians and Latinos to " just shut up and wait for word from Reykjavik. Iceland Air is a third-rate airline - staff simply doesn't care about passenger service. Iceland Air is also RACIST and people of color are treated more poorly than whites. DO NOT FLY ICELANDAIR unless you're ok with being abused. read more

No integrity. They lied about reimbursement of food with delayed flights even though receipts were provided. Staff was about as cold as the weather and indifferent. I do not really think they enjoy tourists. Do not recommend at all. read more

I have NEVER been treated so poorly! Icelandair notified me there would likely be a strike on the day of my return flight, and asked me to reschedule. They did not have any flights available for me, forcing me to book a flight home on another airline - a VERY expensive flight. Icelandair did not compensate me IN ANY WAY for my ticket, and did not care in the least I would be stranded in a foreign country with my 80-year old parents (without their medication!) Shame on you Icelandair! I would give them "0" stars if I could, because that's how they treated me - like I'm less than a human being! read more

THIS IS THE WORST AIRLINE EVER!!!!!! I spoke with Icelandair customer service multiple times. Based on the information I received I booked my flights. I confirmed everything before and after the booking. Everything was fine until the next day when they sent me an email to inform me that the information was wrong. Now They are unwilling to refund me. They are completely unprofessional, rude, and unwilling to work with customers. After multiple phone calls they promised to listen to the recordings that would confirm THEIR mistake but all they did is lie that the recordings state something that was never discussed. NEVER EVER book with them!! read more

Really bad - uncomfortable seats, lackluster service, horrible boarding process, and lack of proper AC (both flights going and returning from Reykjavik). read more

When you book icelandair, you need to realize that this is a discount airline. This one, Aer Lingus, Norwegian Airlines, and a few more will be your most cost-effective ways to get to Europe from the US. If you want a cheap flight, just put up with the issues until you finally get there. If you want luxury, then take another airline like British Air, KLM, American, or Delta. Pay special attention to the luggage rules because they will check your bags. You get one bag to check in (50 pounds max) a carry-on bag, and a personal item like a purse or laptop. On the plane, there is usually room in the bin for your small carry-on. You can also put it under your seat. Roller bags may be a bit more difficult to stow in the small bins. Your leg room in the seats is tight but not as bad as some other airlines. The stewardess and stewards are very nice and helpful. The bathrooms start off very clean and get worse during the flight. It's best to go before you leave or when you arrive in Iceland. The airport in Iceland is very new and modern. Ten years ago, it was a wonderful place to change planes. It was all wood (floor, walls, and ceiling) - truly unique. Now they have built another wing that is more like all the other airports. You will have a little over an hour to clear customs (your bags get automatically transferred) and get to your next gate. Clearing customs is very quick and easy. After that, you will encounter a mass of people and you will probably be packed tightly in a bus to take you to your next plane. Don't worry about missing your flight. Icelandair manages everything with precision and will hold a plane if yours arrived late into Iceland. Get in touch with an employee if you are running tight and they will help you navigate the system. Make sure you clear customs and get to your departure gate before you shop or get something to eat or drink. With an average of 1 1/2 hours between flights, you will not be able to do much of either one. As I originally said, this is a cheap way to get to Europe from the US. Just put up with it and enjoy Europe when you finally get there. read more

Iceland Air has to be the worst Airline ever! Booked my trip 9 months in advance with Jet Blue (their Partner Airline)...and due to JB getting us to JFK 3 hours late we have been stranded for 4 days in NY (JFK). We keep re-booking thru Jet Blue (required by Iceland Air), and Iceland Air keeps canceling the tickets. At this point we have missed almost half of our vacation and we are out thousands of dollars due to no refunds on the hotel/car rentals and missed excursion. Three hours and 9 minutes on the phone this morning (4th day stranded) and again, the airlines are sparring as to who is screwing things up. Something has to be done to make these airlines be more responsible!!! read more

Not worth the hassle to save a couple bucks for a plane ticket. I've flown with Icelandair several times but they've really gone downhill lately. You used to get 2 checked items for free. Now you have to pay extra for any checked bag and they're really cracking down on size of carry on items. The seats are tiny and cramped, the on board WiFi doesn't work. Connections in Reykjavik are a pain and you'll always feel rushed. They time the flights so all connections leave at the same time and you have about an hour max, including boarding time. That means it's always packed with people, and there's never enough time to stop and grab a snack. Then the airline is too cheap to pay the fee for unloading passengers at an actual terminal, so be prepared to park 10 feet from a gate and have to use a stair car and a shuttle bus to actually get into the airport. This last flight was really the final straw. When I initially booked my flight, I got an email saying my flight no longer existed and to reach out to them. So I did and found they cancelled the flight for that day. Keep in mind, there's only one flight per day to my destination. My only option was to book the flight for the following day. I specifically asked for a window seat and that was confirmed in my follow up confirmation email. However, once I actually checked on for that flight, that was no longer the case. I spent 7 hours in a middle seat. Never again. If you want to check bags, after you add up the fees for that, you're better off booking through a nicer airline. It'll probably cost less and you'll have some nice human necessities. read more

While this is not the best airline I have ever traveled on by ANY means, I would highly recommend this company to anyone looking for a cheaper option to get to Europe then their pricier American counterparts. My partner and I traveled from Orlando to Paris, France with a plane change in Reykjavik. The most disappointing aspect of this international flight was no meal service for the duration of the flight. Food was able to be purchased, but this was my first and only experience with an airline not serving a meal on a flight which was almost nine hours long. While I was extremely disappointed in this fact, I do have to commend the amazingly friendly and classy staff that was present on our flight from Orlando to Reykjavik. They were some of the best airline attendants I've ever come in contact with, and this alone was more than enough to convince me to possibly fly them in the future, although I may be upgrading to Saga class next time. read more

Icelandair - Although they didn't serve food, they still had comfy blankets! - Airlines Near Me - Boston, Massachusetts

I mean, I got back and forth from Iceland in one piece, so I guess that's worth something. But in every other regard, Icelandair blows. These hoes don't give you so much as a biscoff or stroopwaffle. Nothing to eat. For a six hour flight. Of course you can pay 5100 ISK for a falafel salad or some other nonsense, but Iceland is expensive enough, I was hoping the price gouging would be over by the time I was airborne. You're not going to serve a meal (like all of your other transatlantic competitors do) then fine. But would a bag of pretzels break the bank? I don't think so. Icelandair needs to do better. read more

1) The check-in clerk insisted my wife and I check in our two small carry-on rollers. Never had issues with our carry-ons on any other airline (we've flown a lot). They weighed mine and let it go, but said my wife's was slightly over the weight limit. We offered to transfer some of the weight to a small backpack, but they wouldn't budge. IMO, the clerk had singled us out after I asked a question about our tickets. We were first in line and I feel he had a quota to meet. 2) Toilet was stopped with feces in it for a good portion of the flight. A tech had actually worked on the toilet before take-off and said it was ok. It wasn't. 3) 8-hour flight and they charge for meals? 4) Drink cart service was the slowest I've ever seen. I saved a few bucks flying this airline for the first time. Won't do it again. read more

Awful customer service and experience. They nickel and dime you. The flight was cancelled. They wouldn't release my spot to make other accomodations. I was then out hundreds of dollars for my hotel and missed tours. They ended up canceling the second flight too. Now it's two weeks later, I have yet to receive a refund.you open a ticket to which they close saying it's been refunded. I've replied twice saying it hasn't. No response. I called and they can't do anything or escalate it. read more

Any airline that doesn't offer free meals on their long haul flight is going to get a couple bumps down on their review. All Iceland airlines (this and WowAir) do not offer such services. I even read somewhere they wanted to get rid of complimentary drinks and charge for water as well as bathroom privileges. Lufthansa and Condor are my usual airlines and mileage mamas but I had to book with this airline on a very last minute flight, and I was reminded how spoiled I've become with my usual airlines after flying with IcelandAir. I want to stay spoiled. I don't want to stay hungry and having to fork over good $$ on crappy food, both on the plane and in Reykjavík airport. I fly frequently as I live in Germany but still work in California so I need comfort, convenience and I need to be fed. Especially with the prices we pay to fly. Last I checked food was a basic necessity. And as a general statement...Unless your destination IS Iceland, I would recommend avoiding Iceland as your layover if at all possible. The airport is smaller than the amount of flights it services therefore customs can be a nightmare and I've seen and experienced missed connections. read more

Terrible customer service, they will not give you anything back once they get your money, and they will not work with you. This is the worst experience I have ever had in customer service. They will take your money and forget about you. I try not to write bad reviews but this one might save someone a lot of money. I would go so far as to say they are verging into scam territory. I ended up filing a complaint with the Department of Transportation Aviation Consumer Protection (https://airconsumer.dot.gov/escomplaint/ConsumerForm.cfm) I booked a flight but had to cancel within 24 hours. I checked their policy on this and their own web site and documentation on cancelations says "regulations permit customers who purchase an Icelandair air-inclusive package to cancel the booking within 24 hours of purchase for a full refund." And not only that it is the law, according to the Department of Transportation. As the trip gets closer I have not received a refund and keep getting notifications about preparing for the trip. I tried calling the number several times and they said they could do nothing but I should keep an eye on my e-mail. The next email I got was that the trip I purchased through them to Snaefellsnes was cancelled. I still haven't received a refund for that either. Finally, the day AFTER the departure date they got back to me to let me know that I would not be getting a refund because I didn't make the request within 7 "working days". Nowhere before this point was 7 working days mentioned. Not on the Icelandair website, or in the DOT guidelines. I agree with other complaints on here. They will steal your money and are rude and unhelpful. Iceland is beautiful, the people are great. Go there just don't go with Icelandair. It is a tragedy this company is somewhat of an ambassador to Iceland. read more

Icelandair - e-mail notification denying request for being made less than 7 working days of departure. - Airlines Near Me - Boston, Massachusetts

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Mountains that go boom If you want to go to Iceland and want to leave from Logan, Icelandair is the way to do it. The airline is like the Icelandic people, quiet, unassuming but very, very efficient and pragmatic. Icelandair goes to a lot of places besides just Reykjavik, it serves a lot of Europe and even places like Anchorage but flights frequently end up in Reykjavik sooner or later. The flight to Reykjavik actually lands in Keflavik Airport which is a bit south of the capital but an easy bus trip to the city. Flying can suck and being on any plane for five or six hours with some screaming kid behind you can be tough but Icelandair is definitely the best airline I have been on. They employees are polite, useful but not exactly friendly. The usual stoic and reserved Icelandic personality, they concentrate on getting things done and not frivolous and foolish prattle and cute gestures. You get a little bottle of water as you board the plane and other crappy and pretty typical airline food and booze is available. Never a good idea to eat on a plane. Plenty of better food at the airports. Each seat has a nice little screen to watch stupid TV shows or better yet you can keep track of the flight's progress. Airspeed, altitude, direction and location is always fun to watch and the maps are entertaining to scroll through. Everything about the airline is so functional, and good package deals and prices can be found with a bit of effort. Reykjavik is a cool and unique city with lots of very cool things and Icelandair is the way to get there. Just make sure Eyjafjallajokull or one of it's friends aren't erupting or you just might end up staying in Iceland a bit longer than you thought. read more

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Iceland Air is my new favorite airline. I've put my mother on Iceland Air flights out of Logan for a few years, because it's the cheapest way to get to Scotland, usually. My mother travels there (home) frequently. Recently, I booked a trip to Scotland myself, and once again Iceland Air was the cheapest way to get to Glasgow. The flight is 4.5 hours to Iceland, a layover, then 1.5 hours to Glasgow. They also connect to many cities in Europe, including Paris, London, Copenhagen, Amsterdam, etc. The airline service is good, like other European carriers. No complaints whatsoever. Here is the GREAT thing: if you book direct on Icelandair.com, you can add a layover in Iceland up to 7 days, for no extra charge. So, my 10 day trip to Scotland, turned into 7 in Scotland, and 2 in Reykjavik. It's wonderful there. I'm going to France in May. Once again, Icelandair was the cheapest way to go, and once again I'm adding a layover. read more

Icelandair - Airlines Near Me - Boston, Massachusetts

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We recently flew round trip with Iceland Air from SEA to KEF. We paid extra for the economy flex which provide extra leg room. The flight over in terms of seating was very good with plenty of leg room and only 2 seats on each side of the plane with 3 in the middle. We had the window and aisle seat which was great. The seats were not that comfortable but plenty of room. Since we paid extra for those seats we thought we would at least be offered a meal, but all meals are extra. So ok, maybe a snack. No, all snacks are extra. We did get a choice of drinks, coffee, tea or soft drinks. It was a 7 hour plus flight and the service was marginal at best. They serve you soon after you depart and then they all disappear to the back of the plane until late in the flight. The bathrooms were dirty even though we were prompted to clean up after ourselves, yeah right. The flight was on time and we had no significant other issues. The flight back was a nightmare for seating. We again booked economy flex for the extra legroom which we got and it was fine. However the plane coming back was a more standard 3x3x3 seating arrangement with only 3 bathrooms for 160 people or so. This might be fine on a domestic flight but not overseas. The line for the rear 2 bathrooms was at times 15 people deep and I felt bad for those seated in the rear of the plane with passengers standing in the aisle for long periods of time. Again, service was marginal at best. No meals, no snacks and very limited service. Again, except for Saga class, the attendants sat in the back with the current closed. The worst part of this return flight was that my wife and I booked aisle and window hoping no one would choose the middle seat. Unfortunately our companion was 6'-2" tall and weight about 375 pounds. The seats were bulkhead and had the fixed armrests in between each seat. He could not fit in the middle seat without hanging over both the window seat and the aisle seat. He was not a happy camper and asked to speak to the stewardess and the lead person. Although they were nice, there was no solution offered except to change to another middle seat further back without the fixed armrests. I am sure the window and aisle travelers would have loved that move. My wife ended up giving him her aisle seat. She could not even open her tray as he was hanging over her seat. He could not open his tray because he was too big. Staff was apologetic to him but offered nothing to us in a way of apology for having to deal with this situation. The large gentlemen was very nice but it was not a pleasant flight for any of us. He referred to the seating arrangement as being suited for children and not adults, pretty funny. Bottom line, we loved Iceland and the people there but would never fly Icelandair again. We have never flown on a long distance flight that offered nothing other that water, coffee, tea and sodas without paying extra for even a bag of nuts. Very poor customer service. What is the cost of a small snack, maybe 50 cents or even a dollar, so raise your prices one dollar to cover it but that would also require the attendants to work a little harder and that is unlikely to happen based on our experience. read more

My flight was from Stockholm Arlanda to Boston Logon through Keflavik (Iceland). Unfortunately, it was not the most pleasant of experiences, but this was at least partly due to factors outside the airline's control. While planes were different, when I had booked my flight, I had reserved the same seat on both planes, in Economy-Comfort. When I went online to check from which terminal the first leg of my journey is supposed to leave, I already found that the flight was significantly delayed (by at least an hour). This delay later increased to almost two... Mind you I only had 90 minutes to make my layover originally, it seemed certain I would miss my connection (if nothing else changed). The plane did, however, get off the ground. Economy comfort seats on this plane were almost as comfortable as First Class (based on appearance). There was a power outlet in the row, but not at each seat (the way it is in First). The flight was uneventful, comfortable, cabin crew was nice, and the bathrooms were, even if by a cubic centimeter, more spacious than I remember from my Austrian Airlines flight. I did make the connection, but before I talk about that part of the journey, let me mention this... One of the people also waiting to get on the plane was talking about a time when his flight was also delayed and he was not able to make his connection. He said that Icelandair paid for a bus to Reykjavik, a hotel, dinner, breakfast, but forgot to cover the bus back to the airport... oops. Connecting flight is where there was some trouble. Because of the delay, the seats got switched around a bit. My economy comfort seat, while still having an outlet, was much more narrow... like economy. Now, I am not a small person, nor am I particularly large. Since I talked about. These seats seemed narrower than some other airlines (either that or my pockets were too full of stuff). I was lucky though, I was able to retain a seat in the same class. There was another person on my flight who was not able to retain the seat there, as was obviously extremely displeased. Again, the flight was uneventful. Food service was good (thankfully economy class includes food). The airline also gives water for free (soda I think too). Planes have WiFi, but unless you are in first class (I think) you have to pay for it. However, it is not a steep price. (Leg from Iceland to Boston cost around $15). I did not use it, but the person sitting in my row did. From my understanding, it may not be fast enough to stream Netflix, but it is enough to read the paper, use social media, or email. Customer service over the phone has a typical hold-time of around 10 minutes, and while not rude, my multiple calls (not all in one day) have yielded agents that seemed extremely disinterested... like they wanted to finish their shift and get out. read more

You may be tempted to fly them because of their low prices (I was!) but don't! They don't care about their customers at all. We paid $130 to upgrade to extra leg room seats on our flight back to EWR. The day of the flight they resold our seats to someone else and put my husband and I 12 rows apart! We both ended up in exit rows in middle seats. Middle seats on exit rows don't recline and they have the awful screen that comes up from under the seat. Definitely NOT the equivalent of the seats I had paid for. When I contacted them for a refund when we got home, they took almost a month to give me an answer. Apparently, they had a backlog....probably all complaints! When they did finally respond, they refused to give the refund because we were technically moved to "extra leg room" seats. Even though we weren't together and the seats were awful! They just screwed themselves. We travel a LOT and would have given them lots of business in the near future if they didn't have underhanded business practices. So, I guess they'd rather keep my $130 than make thousands off of me in the near future. As for the plane/flight itself. It's very basic. I knew that going in and was fine with it. Some people say their seats are hard. They seemed ok to us. There is very little leg room though and your personal item won't fit well under the seat in front of you...not much room there at all, especially under the middle seats. My husband had a half- full small backpack and it didn't want to fit under the seat in front of him. Flight attendants were nice. They couldn't do anything about our seats though because they were occupied by the people Iceland Air sold them to that morning. They don't give you any snacks, but do provide limited beverages. (coffee, tea, water) Please understand I knew all of that in advance and I'm not complaining about it. I drank water and brought my own snacks. Just posting it here so everyone else understands what to expect. We flew them from Newark to Paris (changed planes in Iceland) and then from Frankfurt back to Iceland with a one day stopover before returning to Newark. The Newark gate had no chairs whatsoever. Boarding was like herding cattle. When we changed planes in Reykjavik, we had to walk outside to the plane. When we flew back to Reykjavik, we had to be shuttled to the gate in a bus. The airport there is not really equipped for all the flights. So, add extra time to your schedule to land away from a gate and be bused to it. We also had to be bused to the plane when leaving Reykjavik. Luckily, it wasn't horrible weather, but it was annoying. Overall, I will not fly them again because of their lack of customer service and their shady business practices. Booking a flight with them is sort of like buying a watch from a guy in an alley....you never know what you're going to get and it's probably not what you want! read more

They left my dog in Iceland and never boarded her onto the plane that I was on for her to come home with me to Boston! My dog was in her crate with no food or water or being let out to go to the bathroom for 3 days, a full 72 hours! They never even acknowledge there wrong doing, so Fair warning... I travel A LOT .. & this is not an airline anyone should support! If your using Iceland air as a place to reach your connecting flight, please don't bother. You probably won't make it, and in the end, pay more staying in Iceland waiting for your arrangements to be made, than if you were to spend more money to just buy a direct flight to whatever final location your heading too. I hate writing reviews that are so negative but this was ridiculous and I don't want anyone to let their dog go through the same torture as mine did! read more

I flew on two flights with Icelandair: Seattle to Reykjavik (on a Boeing 757), and Reykjavik to San Francisco (on a Boeing 767). Pros: - Cabins on both planes were generally clean and well-kept. - Inflight service was efficient and acceptable. Even though the crew wasn't exceptionally friendly, they weren't rude either. - The entertainment system had a good amount of choices in movies, shows, music, and documentaries. The Icelandic selections were especially great. It was a touch screen interface, and very responsive. - Useful information for traveling in Iceland was provided in the magazine and entertainment system, such as a driving tips and places to see. - When boarding, every passenger gets a bottle of Icelandic glacial water, which I thought was a nice touch. The crew can refill the bottle for you later in flight, if needed. - The price was pretty good for Economy Standard, which included one carry-on and one checked bag, as well as advanced seat selection without additional charges. (Note that Economy Light is the cheapest option, and does not include a checked bag). - Flights departed and arrived more or less on time. - None of my luggage was lost, which I was greatly concerned about after reading other reviews. Cons: - No complimentary meals or snacks are provided in Economy. This was despite the flight from Seattle to Reykjavik being almost 7 hours long, and Reykjavik to San Francisco being almost 9 hours. For an airline that doesn't consider itself as low-cost, I don't view this omission as particularly acceptable, especially not for flights with such durations. Fortunately, you are allowed to bring your own food onboard. - Drinks are complimentary, but only non-alcoholic ones. Beers, wines, spirits, and cocktails have additional charges. - Head phones are provided for the entertainment system, but are not complimentary. Bring your own instead. - Wait times for the call center are generally extremely long, at least in my experience. I have always had to wait at least 30 minutes to be connected to a representative, and on one occasion waited almost 1.5 hours. I highly suggest that Icelandair hire many more call center agents, and outside of Iceland too (despite calling the US number, I always got connected to the center in Iceland, which doesn't always work because of time difference). For both flights, I was provided an opportunity to bid for an upgrade to Saga class, with better seats and included meals. Unfortunately, I was unable to get an upgrade in both cases, but thankfully no charges were made to my credit card. Overall, I found this to be an alright airline, as long as you can handle no complimentary meals or snacks for flights up to 9 hours long. read more

Wouldn't recommend it or take it again. Currently on a flight from DFW to Reykjavik with a 2-hour delay (because of weather though). My final destination is Bergen, Norway. Once we were finally in the air I was happy because finally I could eat, drink and relax. Only problem is their paying system wouldn't take my card even though it works everywhere else and there is money on it. There are no alternative paying systems like PayPal or cash. No effort was put in to trying again or using a different method with the system. For an international flight, this is just terrible, and I can only imagine it's happened to many other customers. For that reason, with the absence of complimentary drinks or food, No, I wont be using this airlines again. Really disappointed. read more

I cannot recommend enough against flying with this airline after our experience. We purchased tickets with Expedia for a roundtrip LGW-SEA but the outbound flight was cancelled due to bad weather. Expedia rebooked the flight for following day and sent us new tickets with new ticket numbers but when my son went to check in, the contract staff at the Iceland air desk told him they could not find his information and so he could not take the flight. Then they directed him to the Icelandair 800 number because the airport staff does not actually work for Icelandair and cannot access ANY information. At 3am I was on the line with Expedia who could not reach Icelandair but did agree to refund our tickets, and then I was stuck trying to find new last-minute tickets. Buyer Beware. Icelandair is TERRIBLE. I did find the same fare on United/Air Canada with shorter connecting times and I regret not doing that to begin with. read more

Horrible experience Flying Reykjavik to New York JFK. Our flight FI617 was cancelled and we were re-booked on FI615. After passenger boarding my wife noticed that many bags were being removed from the plane and white cargo containers were being loaded in their place. Many passengers ended up not receiving their luggage from the flight at JFK. It took over 48 hours for us to finally get our luggage. No explanations given. Apparently, their cargo was more important than passenger's luggage. I will NEVER fly this airline again. read more

I was supposed to travel from Toronto to Oslo to speak at a conference. I was staying in Oslo for 3 days before returning to Toronto. Quick work trips are always tiring and leave you jetlagged. You always hope that everything else about the trip is enjoyable. That is why it's important to pick the right airline for business trips. Iceland Air is not the right airline. I did not end up traveling to Oslo but Iceland Air made sure my experience was absolutely horrible from the moment I arrived at the airport. My passport was expiring a month after my travels and because of that, I was unable to fly. Which would had been fine, had the handled the situation professionally. After the attendant noticed the issue at the check-in counter, instead of just telling me that I was unable to fly, they had me wait on the side while serving other customers. An hour later I approached someone and it seemed they had forgotten about me. A supervisor looks at my passport and says she will "look into it after serving this customer." I wait another hour..when she is finally done her other work..the first thing she says to me is I cannot fly. So they made me wait two hours to tell me something they knew from the moment they saw my passport. She even admitted to not having looked into anything or tried anything because she knew I cannot fly. They were just lacking the courtesy and respect to tell me right away. Absolutely ridiculous. read more

I have never deal with a more dysfunctional company when it comes to flights. If the airline (YOU) we are flying on publicly states they will no longer be flying out of the airport departure city, you think they would go ahead and take care of their customers. Anyway I get the airline and Justfly on the phone at the same time and still can't get this resolved. They now have to send an email to the airline to confirm all of the information. Plus the information given to me of what you think you can do is AWFUL. My original travel I only had one layover on the way out Now I have a layover on the way out and you want me to have 3 connecting flights on the way back when it was directly. This has been nothing but a headache being on the phone with both of them for almost 4 hours and still got nothing accomplished. read more

I booked round trip to Germany, with a stay over in Iceland. There were some problems with the outbound flight (more on that later), but the coup de grace was the return. Upon attempting to check in the night before my morning flight, I discovered that the flight for the first leg was cancelled. We had received no notification via text, call, or email. When I called Iceland Air customer service, I was informed that there was nothing they could do for me. I was stuck in Germany (btw I do not speak German), with no way to get to Copenhagen Denmark to make the return flight to Reykjavik. There was no offer to rebook me and my family; I was on my own. I have never received such terrible customer service from an airline in all my years of traveling. Fortunately, I was able to book a flight home on KLM from Hamburg via Amsterdam, incurring hundreds of dollars additional costs. (The KLM experience was very pleasant). I also had to forfeit a $150 transfer fee to the airport that was nonrefundable with less than 24 hours notice. All in all, this debacle cost me an additional thousand dollars for two people. Additionally, the airport at Keflavik, Iceland's international airport, is definitely not ready for prime time. Even off season, the airport experience was crowded, chaotic, and exhausting. I enjoyed my time in Iceland, but if you go, find some other way to get there. I will never fly Iceland Air again. read more

Worst traveling experience of my life and I have not even gotten on the plane yet...which has been delayed. A number of other passengers will miss their connection. Terrible customer service. I was flying out of Paris and I wake up on the last day of my honeymoon to an email saying that Icelandair has overbooked and that they have rerouted our flights through British Airwaves. Turns out, I can't complete check in with British Airlines at the moment because Icelandair has not completed the transaction so I can't get a boarding pass. Also don't bother calling in. After a half hour on hold I moved up in the queue two spots from 18 to 16. Instead of spending a a relaxing last morning in Paris we had to rush to the airport. There is no icelandair representative at the airport. I am running around from terminal to terminal trying to talk to do different airlines while my wife is trying to information to get it resolved. They finally rebook us on our original flights (we are sorry for the poor souls that must have been kicked off). They have not compensated us in any way for the hassle except for seating us next to each other after we went to another desk and begged for that. (originally my wife and I were not seated together on an 8 hour flight). Overall terrible experience. I would avoid them at all cost. This company should be out of business. read more

Definitely not the best airline but its Pretty good for the price. Although they don't serve food on any of their flights ( I don't really get why, even their 5+ hr flights don't include food) and you have to pay for luggages if you are economy light (so you are only allowed 1 carry on) . Cabin crew is pretty friendly and efficient. Their IFE system is awesome, all other airlines I have traveled with usually have IFE systems that are not very responsive, but icelandair's was pretty responsive with no issues. I see a lot of reviews stating that they lost their luggage and prior to leaving I was extremely worried about that, but I had no issues. Overall its a great airline, especially for students. If you are traveling light and don't care about not being served anything to eat. read more

If I could leave 0 stars, I would. we had our flight cancelled due to the pandemic surge in December, and in addition, we were dealing with family health emergencies where my sister was hospitalized for a month. I wanted to get my open tickets switched to her name, and in return they refused to even try to help. what did they do? ask for more money to buy another ticket. this is absolutely ridiculous, since other airlines would offer a ticket change. There was no level of customer service, and a huge lack of help. The representative was snarky, and refused to even try to have us talk to the right person to even try. if you're thinking about using this airline, please use another. read more