My phone hasn't worked properly since I got it on March 4. I went back for several days and the…read moretech in the store asked me what did I want him to do. Very rude and unhelpful. I have been asking for a new phone. My daughter phone works and mine doesn't. I even went to the Columbia store and they couldn't help. I have spent countless hours trying to rectify the issue this month w various AT&T techs. They will not honor a return when the phone doesn't work. Instead they make excuses about their raggety towers or try to deflect and blame on your location: . I have taken it back to AT&T over and over again and still not working. I bought 3 phones that day and everyone's phone works except mine. AT&T says that since the other phones work and it passes their diagnostics to take it back to Apple because it is an Apple issue. I received a case number to get a new phone today, I went to the Columbia mall Apple Store in Columbia Md. The techs ran the same diagnostics and did the same troubleshooting and the phone worked for a short time. The phone worked for a quick moment and as soon as I walked out of the store it went to SOS again. I come home call online again, I was on the phone w a supervisor by the name Anjelica and she was not helpful at all with my concerns. She said that I had to pay $30 and they put a $1500 hold on my phone to exchange the phone and give me another. This is unfair because I have already paid taxes on a phone that I have not been able to utilize properly. THEN she hung up on me. Although, I got the phone from the AT&T store in Ellicott city. He would not take the phone back and when I asked for his help he asked what did I want him to do. The AT&T supervisors say take it to Apple, Apple says take it back to AT&T. No one wants to take ownership for the device not working and I have only had it for 3 weeks almost 4 weeks. Each evening I spend 3-4 hour talking to a tech to get the phone to work and it is not working. The Apple lady, Anjelica said that may I can ask friends or family to help me pay to get a replacement. WHAT??! Why would I need someone to help me pay for a replacement when I have already paid for something that doesn't work. I am also sending this in yelp as buyer be ware and contacting the Better Business Bureau.

I went to this particular AT&T store to trade in my old iPhone X with a new iPhone 13 Pro. After a…read morebrief discussion with Chris, the store manager, I made the purchase with a monthly charge of $13. This included the price of the new iPhone 13 Pro ($8 per month for 36 months) after trading in my old phone and a $5 per month additional charge (AT&T Next-Up). I was made aware by the store manager that this $5 AT&T Next-Up charge includes both device protection (insurance) and future upgrades and therefore, I approved this additional charge on my account. But when I got home and checked my AT&T account, there was an additional charge of $17 per month (besides the $13) added to my account which I never approved in the store. This was very unlikely as the store manager never mentioned this additional $17 charge to us (me and my friend). We also asked him about this thing a couple of times but he never mentioned it to us. Although I was able to remove the $17 charge later after talking to an agent, I am disappointed by the fact that the store manager approved the additional charge without my consent. TL;DR - The store manager added hidden charges to my AT&T account without my approval.

So happy and grateful to have found Gadget Guru! Our DJI Mini 2 drone had a bad accident and…read moreneeded multiple repairs that we didn't feel confident enough to do ourselves. There was a consult/diagnosis fee, but they count this towards your final repair cost at the end, so it's free as long as you are getting your item fixed. Gadget Guru was able to fix our drone for less than the cost of having to buy a new one and we are so excited to have it back and running again :) There were unexpected delays in supplies of drone parts which we would have experienced ourselves as well (the times we live in). They reliably called with updates and thanked us for our patience. Great communication regarding what they found to be wrong and what they would be replacing to fix the problem, with time estimates as best they could :) I will definitely be a return customer with any other electronics in need of repair. Friendly, courteous service, with business hours late enough I can still reach them after work when needed. Completely recommend the Columbia Gadget Gurus :)

Went in requesting a laptop repair due to what I already knew were hardware issues on it (they…read moreclaimed it was not this at first). Staff were not communicative and they held my computer for over three weeks. They told me over the phone that they had backed up the data on my computer before performing any repairs but when I came to pick up the damage - they let me know that the data had apparently been corrupted. They did not charge me anything for my experience, though I would not recommend going here.

BAD BUSINESS!!!!!!!! BAD BUSINESS!!!!!!!!…read moreOwner was extremetly nasty and rude to my mother today! She signed agreement to pay $69, to be charged $10 extra without her consent AFTER the fact. When she addressed it with Representatives who were nice and professional stating they should notify the customers of increased charges BEFORE hand -- He interrupted their convo, refused her services and told her don't let the door hit you on the way out. Thank God he refunded her ALL the money. BAD BUSINESS!!!!!!!! BAD BUSINESS!!!!!!!!

Did a wonderful job repairing my iPhone 6 Plus. My phone looks brand new. Shop also has screen…read moreprotectors and great looking cases to protect my phone. Great discounts. Giving away phone as a gift but starting to have second thoughts. Very knowledgeable and helpful staff. Everything needed to repair my phone was right there. Repair took less than 2 hours. Will be recommending to all my family and friends.

Had a broken camera protector on my phone in which I initially thought was my actually camera…read morescreen was cracked. Friendly gentleman at the desk accommodated my request and he looked at it and assured me that it was just a protector that's broken. $15 for a 2 minute fix. That was great! He even threw in a free flexible screen protector since my old one is old and has some "leak" spots already. Assessed and installed in less than 5 minutes. Highly recommended.

scammed me out of $300. Got my device fixed and it broke the next day. refused to fix it or give me…read moremy money back.

Great customer service and definitely will be bringing in my PS5 for a cleaning aswellread more

Store provided an estimate of a flat fee of $50 to replace my outer screen. Went to the store they…read morewanted a $50 deposit, which I paid. Came back for the repair they had ordered the wrong screen. When they got the correct screen I went back for the repair, was charged another $278. That's $328 total to replace the outer screen on a Motorola razr 2025 ultra. These people are thieves. Avoid like the plague.

A full-service authorized Verizon store independent of corporate Verizon. Good friendly service…read more We had started a Verizon order online, then completed it over the phone. One item was delivered to us right away, but the rest of the order was delayed. We saw this store, and wondered if they could let us pick things up instead of waiting for delivery. This is when we learned that it matters if it's a corporate store or not. This location is a Victra "Verizon Authorized Dealer" store. Those orders we placed through the website and phone go through "corporate" Verizon. This store did have the items we wanted in-stock here. But to switch from our corporate order to an in-store pickup here, we'd have to return the already-delivered item to a corporate location, cancel that order, and start-over here. Nah, that's too much driving and re-ordering. Pro tip: You can buy through a Victa Verizon store like this one pretty much the same as online or on the phone. Deals might differ between Victra and corporate Verizon (online and by phone). Check in-advance if what you want is in-stock. Nice staff here. The line started to form quickly when they opened.

Consistently poor service. Honestly blame myself for continuing to come here just because it's the…read moreclosest store. Skipped in line twice today because the staff can't properly maintain a wait list. It's not a corporate store so they can't service all Verizon customers. Go to Catonsville or Columbia for proper service.

I've been a Verizon Wireless customer for over 20 years for one simple reason: their coverage map…read more I know there can be cheaper choices, and the specific phone and features that was my first choice today was not in stock. Despite this, I was treated efficiently and forthrightly and certainly have no plans to switch.

I recently stopped in the Verizon Store to make a return. When I got up to the desk, I was told I'd…read morehave to wait for management to get there and that she was due in at noon if she was on time. She came in at 12:30. She came to wait on me and said I could have had anyone in the store help me. I told her I had been waiting for more than 30 minutes and she then developed an attitude with me and said she was not going to help me because I was disrespectful to her and her family emergency. She said to me that I would have to drive out to Ellicott City store to make the return. I'm a 75 year old handicapped women. I told her that my time was just as valuable as hers and felt I should not have to repay the restocking fee. She just walked away and avoided me. I followed her and told her I was not driving out to EC and just wanted to make the return. Another employee begrudgingly made the return. If this women is any indication of Verizon management, Verizon is in big trouble. My advice is don't patronize this location at 6220 Baltimore National Pike in Catonsville. I was treated very poorly.