Ruidoso Lodge Cabins, oh how I would love to go back!…read more While we were there, we stayed in one of the Hidden Canyon cabins, which was so wonderfully remote. Tucked away between the foothills of the mountains, we got to experience a peaceful, quiet long weekend. There are only two other cabins on the road that ours was on, so the quietude really was palpable. In the mornings (we got up before our neighbors, apparently) it felt like we were the only two people in the whole world. Even though it was chilly, we would go out on the deck to enjoy our morning coffee (for him) and tea (for me) while listening to the creak of the trees, the chirp of birds, a distant woodpecker hunting for breakfast... it was just so lovely. Actually, the in-your-face nature reached a whole other level when we had a moment interacting with the local deer population. We were on our way to the car to head towards town, when we suddenly realized that there was a herd of deer wandering towards us. Not wanting to scare them with the car door sounds, we just stopped and stood completely still. We had expected them to just continue on their way, but they actually decided to stop and check us out. A few of them actually came right up to us and (I swear, I couldn't make this up!) licked our hands! (For the "pics or it didn't happen" people out there, please do see the pictures I've uploaded. Told you-- I couldn't make this up!) Regarding the cabin itself-- the amenities were everything we could have hoped for. The kitchen was immaculately cleaned and ready for us to make a meal in, the bathroom was lovely with its skylight and river stone shower, and the bed... well, it might have been just about the most comfortable bed the husband and I had ever slept in. Not kidding! Honestly, I can't do this place any justice by writing about it. You'll just have to go take a look at the pictures, or better yet, go stay for a weekend yourself! It really is an amazing experience.

Don't be deceived by the pictures. It is nothing like what they show. We have been staying here…read moresince the cabins were built. This is the first time that we have been back since the flood. This place is very sad and depressing. They not spending anything on taking care of the yard, no flowers, no upkeep on the cabins. There is still a duplex cabin that wash ravaged by the flood next to the cabins. Management is very difficult to get a hold of when you need something. A lots of excuses! Have a good time and stay somewhere else.

My boyfriend and I stayed at the Will Scarlet cabin and we had a really fun, relaxing time. The…read morepeople there are really nice and helpful with our first experience. I do recommend this place

Have been staying here for years. Property is beautiful, cabins super clean. Owners so helpful…read more Highly recommend!!!

My Family and my Daughter's family stayed in Sam's Cabin in July of 2018 and had a great time! To…read morea person, everone's reaction upon entering the cabin was "Wow"! It's a rustic but very nice, if not luxurious "cabin", although it's furnished like a home! It has 3 bedrooms including a master bedroom with a master bedroom bathroom. One of the rooms has bunk beds which my kid and grand kids loved! The main bathroom has a massive jacuzzi tub! The kitchen is fantastic and includes granite counter tops, a full size stove, oven, refrigerator, microwave, coffee maker and it's fully stocked with everything you need to cook. There's even a full size washer & dryer which came in handy! The cabin is furnished with free WiFi, an HD TV, Blu-Ray Player and a small assortment of DVD's. The TV has some smart features including Netflix. The front porch is great. We spent a nice afternoon from the porch watching the rain. The back yard, and deck are wonderful, as they are furnished with a tables, chairs a fantastic hot tub, and BBQ Grill. The fenced back yard is great for the kids to explore and run around. When we were not out and about doing activities in town and the surrounding area, the cabin was a welcome fully furnished get away to relax, enjoy home cooked meals, play cards, watch TV, get in the hot tub, and even sleep. We made some great memories, including a visit from the local deer which come pretty close. On top of all that my granddaughter left a pair of blue jeans behind and they were kind enough to call me and insisted upon mailing them back. Now that's great customer service. I would definitely recommend this cabin. It' a bit of a windy, uphill drive to the cabin, but well worth it.

We stayed here for my girlfriend's 30th birthday. We were disappointed with almost everything but…read morethe view. The beds were terrible. I definitely suggest bringing your own pillows. Towels had holes in them. Dried, old food around the house on the carpet. The hot tub only fits 4 vs the 8 they advertised. Everything but the flat screen tv in the living room is out of date. The pilot switch on the fireplace is finicky and after calling management for 24 hours, they finally sent someone to fix it. I can't figure out how to sleep 13. We only counted 11 spots. The location was great. Ruidoso was wonderful. I highly suggest Casa Rio pizza.

This agency has no ethics. We booked for this weekend but had to cancel due to the horrible floods…read more I messaged them and called them twice. On both occasions the receptionist Alyssa assured me we would get a call back and nothing. During a time like this I cannot believe they are trying to keep peoples money. The mayor himself discouraged people from visiting. The Innsbrook Village where we were supposed to stay was flooded and even marked on the flood zone map. There was no way I was going to risk my children's safety. Truly apathetic bunch of people

Where do I start! 2 years ago, at Christmas my family and I reserved and paid for a home through…read moreVRBO called the Avalon, located in Ruidoso NM. We have been looking forward to this trip for some time now, especially now that it's right around the corner. Sadly, the owners of the Avalon decided to sell their home and it is now managed by Condotel. I was told that our reservation would be kept and someone would reach out about payment. At the time I spoke with Condotel the paperwork for the sell had not been completed. I was told that would happen in early August 2022. I called on 08/01/22 to inquire about the reservation and cost. I was told that our reservation had been kept and then he asked if I had received information on the payment, I said "not yet". He then proceeded to look for the payment information. My family and I had paid $4500 for the rental in 2020, through VRBO. The representative came back to the line to inform me that the NEW owners decided to increase the cost to $12k. I asked to be put in contact with the owners but was denied. Sadly, this was WAY MORE than my family and I could afford at such a short notice, so CONGRATS! to the new owners and whomever decides to rent the Avalon going forward, it will not be us. I do plan on posting this review about the Condotel service and on the Avalon to every media outlet I can find. EXTREMELY BAD EXPERIENCE AND CUSTOMER SERVICE!! Gina C.

Our planned celebration for my mom's 95th birthday was just a disaster. One bedroom had evidently…read morehad large dogs shut in. The smell of urine was so strong your eyes watered. None of the 7 beds downstairs had any bedding. We had chosen this particular cabin - Little Bear Lodge - because all 12 of us would have beds and because of the dog toilet room we had to double up, 40 year old men had to crawl on to the top bunks and mates weren't with mates. The swimming pool and hot tub were a big draw as they were advertised as heated. The heater did not work. They charged us a $400 cleaning fee but expect us to clean before we leave AND haul trash ourselves! Do not go there. If you have to choose sleeping in your car or this, choose your car. It won't be as big an aggravation.

We've rented from Hummingbird Cabins before and had a great experience, which makes this recent…read morestay all the more disappointing. The home was advertised as a premium property, but what we walked into felt more like someone's neglected second home -- furnished with mismatched items, poorly maintained, and nowhere near worth the price we paid. Here are some of the issues we experienced during our stay: * The oven broke on the first morning, and despite calling at 9:30 AM, no one came until after a second call that evening. * Mattresses were old and uncomfortable * The master bed is not suitable for anyone under 5'4" because it is too high to access safely and no step is provided. The nightstand next to it was about 12" too short to be usable. * Fixtures were grimy and coated in calcium and gunk. * Bath towels were threadbare, closer to dish towels in quality. * Only two thin hot pads in the kitchen -- I actually burned myself using them. * The kitchen was poorly stocked, and many items felt dirty or greasy. There was only one mixing bowl, and we found a bag of rotting avocados in the pantry. * The dishwasher didn't clean, and the instructions said to use vinegar -- which wasn't provided -- so we had to hand-wash everything. * The refrigerator made loud noises one night and kept us awake. * Worst of all, the dryer had no lint trap, with visible internal buildup -- a major fire hazard. * No coffee or side tables in the living room, making it impractical to relax with a drink or play games. * The house was dark and poorly lit, not at all like the bright, welcoming listing photos. * We were not allowed to use the patio heaters, even though they were advertised. When we asked how to turn them on, we got a generic text saying they weren't allowed -- with no explanation. * The yard was completely overgrown and unusable. We had hoped to enjoy the outdoor space but couldn't. We attempted to resolve this directly with Hummingbird Cabins, but their staff told us management could only be contacted by email and offered no timeline or assurance of follow-up. We never received a response to our email. That is not how a professional rental company should operate. We paid for a premium experience and got a substandard one. Until this property is properly cleaned, updated, and made safe, we cannot recommend it -- and we hope the company takes our feedback seriously.

Very nice Hotel friendly staff that are so pleasant and welcoming and make you feel comfortable …read more The room was very clean and such comfortable beds ! Beautiful mountain Inn Great lobby and the eating area with such a great breakfast buffet and omelette station such nice staff . Location is great really can't wait until our next stay that we can spend more time in Ruidoso .

I was here for work and had an opportunity to use the hotel. The spaces are nice and updated. The…read morefood was okay; most things were overcooked. The view from the patio is fantastic, and I enjoyed sitting on the patio.

Was in town for business and stayed for a few days. The rooms are comfortable and clean. They…read moreadvertise a barrel sauna and tried it out and was nice.

This place is awesome!! Can't wait to come back! Staff is very friendly, beds are comfy, loved the…read morefact we could bbq (which were provided).

We had the most wonderful time at Christmas in 2018. We stayed in the tiny cabin and actually ended…read moreup getting snowed in after record breaking snowfall. Our awesome hosts made us breakfast and visited and it was amazing! The cabin was so cozy with the wood burning stove, and the scenery was breathtaking. We cannot wait to go back, hopefully for our "baby moon" in a few months!

From the owner: We believe that this is the absolute BEST location in Ruidoso, but we'll let you decide that for…read moreyourselves! :) We offer amazing mountain views of Sierra Blanca from the full length front deck, along with being in close proximity to Ski Run, Hiking, Casinos and Shopping. We are a clean, chemical free environment, and gluten free, vegan meals are available upon request. Kayaks are also available for rent! :)