Drove 5 hours to look at a vehicle. The sales guy Kevin was helpful in getting me pictures. I gave…read morea deposit. However I inspected the vehicle and for a 11 year old truck it was in good shape. It needed tires, some electrical items didn't work. And upon getting back on the test drive the truck died! I then said I'll pass and he threatened that I may not get my deposit back. And asked why I don't want the vehicle. For real!? I'm not driving it 5 hours back home. I'm glad this happened here. But don't trust their inspections. Do your own. The truck needed tires. That wouldn't pass inspection.

I was traveling to Mississippi when all bells an whistles came on in my car. Dropped off at auto…read moreworld Honda for them to look at an get back to me while I was in Mississippi. We'll they said nothing was wrong with my car verified it 3 times nothing is wrong with your car. Went to get my car got on the road 20 or so miles out all the bells an whistles came back on remind you I am 3hrs from home traveling with disabled man which is a stroke victim an a dog. All they did was reset my computer in my car. Finally got it back to Ohio an there is something wrong with my car. They did nothing but make things worse for me I could had them fix my car while I gone an picked it back up with no issues so instead they made matters worse. Like sending back out on the highway with a unsafe car with a disabled person with me. NO STARS FROM ME AT ALL.

This was a Honest car dealer and those are hard to find too bad they closed down after all of these…read moreyears

Great service! They replaced the purge valve, brakes, and rotors on my 2011 Traverse. They also…read moretopped off the fluids and checked out the rest of the car to see if anything else needed maintenance. The communication was great, and everyone I talked to was really nice. I will definitely bring my cars here from now on. The only thing that could have been better was the grease that was on my steering wheel and the seat and mirrors needed to be readjusted.

If I could give it 10 stars I would. Edgar, Jacob and the whole team there was extremely…read moreinformative. With it being our first electric vehicle they was able to explain throughly all the differences between the models of the teslas as well as the ford Mach Es we was interested in. They were really patient and we never felt like we were being sold too, we felt like they was just interested in helping us get the right fit. We seen why they are the number one electric dealer around!

Coming from the business, its hard to find a dealership that holds the same high standards to…read morequality customer care as I did. Not only is the location very tidy and clean, but the cars are of exceptional quality. What really blew me away was the sales experience. I had my 1 year old daughter and my pregnant Fiance with me. The car was warmed up and pulled up for us ready to go. Michael French was extremely respectful, engaged with my family, listened to my needs and had me signing paperwork in under an hour. I constantly look at their website for our next SUV replacement. I will not be buying anywhere else.

I strongly recommend Bryan Bean and Lexus of Louisville. I have bought two vehicles from him. This…read moremorning I called Bryan telling him I was having a battery issue. Not even sure if Lexus offered remote service to replace my battery at my work, it was replaced within an hour. Bryan the service tech was awesome also. The whole process was a luxury experience. I highly recommend

Our experience with Bailey was wonderful. Would definitely recommend Lexus of Louisville. I had a…read morefriend come from Lexington to buy her Lexus from this dealer

I bought a Mercedes from Michael Gordon in January of this year. It was the most seamless car…read morebuying experience I have had to date. I knew what I wanted and what my down payment would be. I had done my research and pricing was competitive so there was no need to haggle. I already had financing pre-arranged. I called Michael before coming and the car was pulled out and ready for me to drive...alone...as long as I wanted! When I got back to the office, all my paperwork was printed out, including an offer with a better rate. I signed off and was out in less than an hour with my dream car! I have also been given referrals to quality service providers in the area for routine maintenance needs. I could not asked for a better experience. HIGHLY recommend this dealer if you are looking for a quality vehicle with a no-hassle process.

From the owner: We sell the most exceptional preowned vehicles in the louisville area for over 30 years. No sales…read morepeople. You can talk direct to the owner of the business.

Just what a car buying process should be! See it, test it,…read morehave it for inspection and buy it. Adam, Paul and Brad will make sure you experience a no gimmick car buying process here. This is no baby sitting place, it's a business; but they get to the point and you can check a car inside, outside or take it for a test drive. They make sure the car is in working condition, as you can see they have from from any brand regular to more premium and luxury tier cars and they will have good prices on them. So keep an eye on inventory as it moves fast. You can also check inventory and pricing on their website. I just purchased a car from G and L and even though there were no warning lights, the inspection place told me the car is in good shape, then a light came on within 48 hours of the purchase. I went back and Adam responded and resolved it on the same day. That is how a business gains loyalty in my book. I plan to buy another one in 2 years or so and G and L will be my first place to visit.

I bought a Jeep from here almost a year ago, and they have made a great effort to take care of any…read moreissues that were underlying to make sure that the vehicle was in good standing. Adam especially went beyond what we expected to help us out.

It was a great experience selling my 2024 Kia Carnaval! The loan was paid off quickly & they…read morecame to pick it up at the appointment time. I would recommend selling a car to Carvana or at least getting an offer from them first.

Great service. Best car buying experience Ive ever had. It was fast easy and the car delivery was…read moreseamless.

1 STAR -- BUYER BEWARE…read more This was easily one of the worst car-buying experiences I have ever had. I wasted nearly a week trying to purchase a Subaru Forester from this dealership, only to have them REFUSE TO SELL ME THE CAR after taking my deposit and running my credit. My first interaction was with a salesperson named Jim, whom I found extremely pushy and condescending. I told the dealership I was not comfortable working with him. Manager Jeff Williams then reached out, offered me a good deal, and assigned me to another salesperson, Walker. I test drove the Forester and put down a deposit on Tuesday. I was waiting for an insurance settlement to arrive, which came in Friday. Walker was out Thursday, Friday, and Saturday and specifically asked me to wait until Monday to complete the purchase. I agreed. On Monday, I communicated with Walker throughout the day trying to arrange a time to finalize the sale. I completed their online credit application and was approved for the promotional financing. I had already insured the Forester, had my down payment ready, and had made it very clear that I did not want GAP coverage, warranties, or other add-on products. I repeatedly explained that I wanted as much paperwork as possible prepared ahead of time so I could come in, sign, pay, and leave. I initially asked about coming in at 3:00. I was told they had other vehicle pickups and to come at 6:00 instead. Then, at approximately 4:30, Walker called and told me that if I came in that evening there would be AT LEAST a two-hour wait just to finalize my paperwork. At that point, I asked a very reasonable question: When can I make an appointment to purchase the car with minimal waiting? Their response was essentially that they don't make appointments for this. Instead of giving me a time when they could complete a transaction THEY HAD KNOWN ABOUT FOR DAYS, they refunded my deposit and told me they were no longer going to sell me the Forester. Seriously. I wasn't negotiating the price. I wasn't backing out. I wasn't asking them to hold the vehicle indefinitely. I was an approved buyer with a deposit on the vehicle, insurance already obtained, a down payment ready, and financing approved. I was literally asking them to give me an appointment to come PAY FOR THE CAR. Now, after wasting nearly a week, I have no Forester and I have a hard inquiry on my credit report from financing a vehicle this dealership ultimately refused to sell me. The entire experience was incredibly unprofessional. I found the sales staff rude and the way this transaction was handled completely unacceptable. If you're considering buying a vehicle here, BUYER BEWARE. Get absolutely everything in writing before allowing them to run your credit or taking a deposit. Based on my experience, I would never attempt to purchase a vehicle from this dealership again.

This place asks a premium for their cars and offers ridiculously LOW numbers for your trade. The…read moreentire Bachman Group is like this. Do not recommend.

We purchased a Buick Enclave from this business a year ago and had a definite five star experience…read moreat that time. As pàrt of the purchase we also bought a service contract for our new car. Now it's time to review our great experience with the service department. First of all we never knew we would be dealing with a pandemic, namely Covid19. Since this vehicle was going to be my husband's primary vehicle which he would be commuting to and from work in we thought it would have far more miles accumulate on it than has actually happened. Telecommuting since March 13th has resulted in very few miles being put on the car. We have also cancelled several car trips due to Covid-19 so that saved on mileage on the car. The service agreement provided for full service every 5,000 miles. Due to the Pandemic we have not put 5,000 miles on in the first full year. Now for the five star Service experience. It turns out that the Service agreement covers service every six months or 5,000 miles. On the cars one year anniversary Courtesy contacted us and set up a service appointment. We dropped the car off at the service time and left in our secondary car to take care of other errands in Louisville. An hour after the appointment time we received a call to let us know the car's service was completed. We left it there a couple more hours so we could complete our errands. Thanks Courtesy for providing such good service. We'll be back for future regular servicing. #ThankYouThursday

Please do not buy or get your car serviced here…read more Two weeks ago my 2021 Buick Encore GX car started giving me error messages below. Shift to park Trunk open Windshield wiper fluid not coming out Check engine light came on. My husband took it to Autozone on Hurstbourne at Stonybrook and got a diagnosis of ECM error codes under powertrain below. U18D5 U18DC U18D7. He checked those fuses and said they were good. I then call and took my car to Courtesy Buick this past Monday. Dropped off with Trevor Crichfield and he said it would be $199 for diagnostic test. He went home that very morning as it was evident he was sick. He did text me to let me know someone else would reach out to me. No word on Monday then I texted their number at 11:30 Tuesday. Travis Goedeker who is Service Manager calls and tells me I had to have battery replaced, shifter replaced, trunk latch replaced and windshield washer pump replaced at a cost of $2800.00. I declined and asked him to get me size of shifter on whether it was a 4 pin or 6 pin and said he would find out and call me back, then said my total would be $240. No I was quoted $199, where do you get $240. He said $40 shop fees. I refused to pay the $40 stating that should have been told at the beginning. He then stated "I went out of my way to get you size on shifter". Oh so you don't do that anyways for a customer??? How dare you say that to a customer I said. Picked up my car, did not get copies of 5/6 pages of details but only two pages. Have left a voicemail to Travis Godeker to provide those and have gone to corporate to file a complaint on this so called Certified Service Manager that couldn't diagnose my car correctly after speaking to Frank Mooney when I left and went straight to OReilly's only to have them tell me the same thing that Autozone said. You don't need a new battery or any of those other items replaced. These are error codes where your car is not communicating from under your hood to bumper and this is what's causing the issue. Called the GM who called me back with his so called certified service manager and they both tried to over talk me and talk to me like I was stupid. He then said he would refund my money for me to go elsewhere. Supposed to be mailing me a check. Guess what Mr. Mooney? Your so called service manager isn't so certified in his field or him or your tech lied and tried to get $2800.00 for what the real cause was and is now fixed. The BCM FUSE was not in the fuse box. Did you really diagnose my car or just give me some bullshit story thinking I would fall for it and try to charge me $2800.00 for a fuse. You are both pathetic and are not the caliber of what the SWOPE family who never treated people like you two have. We have bought over 7 cars from when SWOPE was there and two after they left. I will NEVER buy or service a car on your lot again. Please friends and family do your homework and don't let this place try to walk on you like they tried do with me!!!

We came in around 10am to look at a pre-owned Acura that was sadly sold that morning. We started…read morelooking around and found the perfect car for us. We were complimenting the sales manager for how smoothly they ran things around here, boy did I eat those words. When we settled on the car we wanted, we went through and signed all the necessary paperwork, I was nearly jumping out of my skin with excitement when we signed the paper allowing them to "post a photo shaking your hand in front of your new car." A little while later, we were met with extreme disappointment to find we needed a co-signer in order to be approved. I was hurt and a little annoyed that they went so far with the paperwork despite not knowing if we could actually take it. We got in our car, pulled to the other end of their lot, we made a few calls and found a co-signer. We were gone for less than 5 minutes. We pull back in, hopeful tears in my eyes, to give the information for our co-signer. They started processing it and we waited over an hour to hear an answer. I'm in disbelief when after all this time, I finally heard the word "yes". My mother is who was approved as the co-signer, they said they just needed her to come sign a paper and we are good to go! My mother is a care giver to my disabled step dad so she had to ensure everything was safe at home before she made the trip to help us get our car. After only 30mins of waiting on my mother, we were called into an office, at 3:30pm, to tell us they sold the car to someone else, who test drove it after us at 1pm. They said their company policy is "first come first serve" but I guess they mean "whoever can give us the money the fastest" because they will apparently sign papers and do financing for the same vehicle for multiple people at the same time. I cannot begin to express the disappointment, the heartbreak. I don't want to speak on my personal life and mental health, but simply, the mental burden this experience has been to me is unreal, but what's even more unreal is hearing the talk amongst the salesman that this is the SECOND time they've done this to someone THIS MONTH. To the salesman, Dan Defler and the new cars sales manager Nick Dampier, that robbed us of our vehicle and our incredibly kind, humble and patient salesman Malick of the commission he deserved, I mean this in the most disrespectful way possible, screw you.

I've been sitting in the waiting area for six hours waiting for them to do an oil change.read more