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    iFixScreens Ormond Beach

    1.0 (2 reviews)
    Open 11:00 am - 5:00 pm

    Services - iFixScreens Ormond Beach

    Desktop computer support

    Laptop support

    iFixScreens Ormond Beach Photos

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    5 years ago

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    6 years ago

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    AT&T Store

    AT&T Store

    2.5
    (17 reviews)

    What made this situation especially alarming was the clear invasion of privacy. After our…read moreinteraction in the store, the associate, Tyler, accessed my mother's account information and proceeded to call my phone approximately 16 times from his personal phone, only to hang up each time I answered. There is absolutely no justification for an employee to use a personal device to repeatedly contact a customer like this. It was intrusive, unprofessional, and raised serious concerns about how customer information is being handled at this location. We initially came in to pick up a phone we had ordered and were informed that ID verification was required before it could be released. That part was completely reasonable. However, instead of helping us resolve the issue or directing us to the correct corporate location that could assist, the associate immediately dismissed us, stating that he "didn't have the order," and refused to provide any further guidance. At the time, we were unaware that this was not a corporate store, and while that misunderstanding may be on us, it does not excuse the way we were treated. A professional response would have been to calmly explain the situation and point us in the right direction. Instead, the associate became visibly agitated that we were even there, which escalated the situation unnecessarily. The situation worsened when he began speaking to my mother in a hostile and disrespectful manner, ultimately telling her to leave the store. His tone and behavior were completely inappropriate. No customer should be treated that way for simply asking for assistance. From the refusal to help, to the hostile interaction, to the misuse of personal contact through a private phone, this experience was unacceptable from start to finish. It reflects a serious lack of professionalism and raises concerns beyond just poor customer service. Because of this, I will be filing a formal corporate complaint. I expect this matter to be taken seriously and addressed appropriately.

    am writing to formally file a complaint regarding a third-party AT&T store that has repeatedly…read moremisrepresented services and engaged in dishonest practices, causing us ongoing financial and personal hardship. From the beginning, this store has cheated us through misleading information and has continued to provide false assurances when we have tried to correct the issues. Despite our repeated attempts to resolve the matter directly with the store, they have been evasive, dishonest, and unwilling to provide a resolution. The manager is Alexis Harzilias. This is not a cooperative store.

    iFixScreens Ormond Beach - mobilephones - Updated July 2026

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