This establishment is so underrated, this is a bi racial management team, making a statement in the community. They serving some delicious and hot food! read more

IHOP - Chicken Quesadilla - American Near Me - Lansing, Illinois

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I've had nothing but amazing experience after amazing experience here at this location! The food is always on point and just as amazing as the exceptional management and staff!! I will always make time in my day to come here! Their promotional menus are always worth a try! read more

You get what you pay for. This isn't a 5 star event or place. The food quality has gone down since the 90s. But it's good enough and its cheap if youre balling on a budget. They need more waitresses...they're spread thin. read more

The pancakes are second to none & the Colorado omelette always perfect.The toppings are very good.The ambiums, it's a nice atmosphere.The service is decent and the prices are right read more

Carry out grits and wheat toast. Top layer of grits gritty after that clumps of grits uncooked had to throw out and wheat toast toasted only on one side. Make it make sense read more

Never come here every. Took a hour and a half to get our food WITH 1 OTHER TABLE IN THE PLACE.

Food delicious Service fabulous Ambiance the bomb And my granddaughter is a awsome worker there. read more

IHOP - American Near Me - Lansing, Illinois

Busola is an eminent server. Definitely will return and recommend, thanks iHop. The patience given towards my order showed illustrious behavior read more

Very disappointed! Everything that I was served was cold as though it had been cooked hour earlier. When I shared my issues with the manager, he took our bill, it was then returned by the uninterested server - he took a whopping $2 off. No worries, they will never have the misfortune of seeing me again! read more

Soco was very polite and made sure our order was perfect. She took very good care of us. Definitely 10/10

This IHOP is fantastic. The dining area as well as the food. The worker were all hustling and looking very efficient. All the staff had a clean very nice appearance and appeared to have positive attitudes. The waitress that took care of me and my husband was amazing . Her name is Ladara . She was absolutely great. Her service, her attitude, her smile were all 5 star. She absolutely cares about her work and it shows. Great job Ladara! read more

If I could give no stars I would. Mfs doing tik toks in the back, talking about people's butts, but can't seat me at a table which is weird. Only one waitress helped me out. She was super sweet. But everyone else was weird as hell read more

IHOP - Lansing IHOP - American Near Me - Lansing, Illinois

When my food was delivered, there was hair in my sister's food. There was red and gray hair in her bacon.

My mother and I came here for breakfast around 8am and our service was TOP TEIR! Joy was so nice (and so was everyone else) the place was clean, and our food was delicious. 10/10 recommend! read more

Bad, slow, inattentive service. No silverware, refills, napkins. Food was gross. Avoid at allcosts read more

If you DO NOT EAT PORK do not eat here - they cook all their meat ON THE SAME GRILL! The waitress was very accommodating and the Manager (Tim) came and took an incident report and advise me someone would be contacting me in @ 48 hours and I was not charged for my meal ( I also found a long strand of hair in my food) now I'm going through the typical food poisoning symptoms and I had to cancel My plans for the day. I DID NOT see anywhere in the restaurant or on the menu that stated they cook all meat on the same grill and it wasn't until AFTER I consumed some of the food and realized it, that's when I asked and they told me, at least they were honest. J D read more

It was bug and I was so mad. I was with my goddaughter and she was so mad and the food. Had bug all on it and it took them 30 minutes to take my order and 45 minutes to get my food my order was so easy and missed it up. read more

The customer service is terrible, The waitresses take forever to serve you. They don't like to work. Do not recommend!!!

Madeline was the manager i told that my eggs were burnt. They were dark brown with cheese laid on top like I wouldn't see it. I asked her to take it off my bill she said i should have told her sooner before i got the check. The omelet was $15. She told me i can get a replacement instead of a refund. I asked for a $17 steak she said it was too much over the price of the omelet. I will never come here again. read more

IHOP - American Near Me - Lansing, Illinois

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I didn't know what to expect, but I do know I was hungry. Nowadays I don't usually go to IHOP but when it's late (or very early in the morning) and you have no other choice you go to IHOP, I guess. For some strange reason it took us a while to get seated, once we were seated, our table had wet spots on it and no silverware. I ordered something pretty simple and the food ended up being pretty mediocre, especially the eggs. The French toast was good though. They also have french toast hot chocolate, which is pretty tasty, depending on who makes it but definitely try it out if you go here or to any IHOP if its on the menu. I can honestly say, the best part of our visit was our waitress, we got lucky! If it wasn't for our waitress this review probably would have been a lot worse. Our waitress was Eboni and she is the absolute best waitress.. I need her manager to give her a raise and or promotion, she needs to show the rest of the team what its like to be amazing at customer service. She is fantastic and is great at her job. She made our experience so much better than it would have been if she wasn't there! Thank you Eboni! To management, please see what can be done about making sure the restaurant is of quality at night as it is in the morning, it seemed liked things weren't up to par for the night/morning shift. read more

Yesterday I had a taste for blueberry pancakes, and I called and Tyann answered the phone, and she was warm and friendly and her presentation when I asked about a particular menu item prompted me to pass 2 major breakfast restaurants in my community to meet a friend at iHop in Lansing, Illinois for breakfast. That friend also passed many establishments to come there as well. I had the Big Steak Omelette. It was a delicious omelette that was filled with steak, hash browns, green peppers, onions, mushrooms, tomatoes and it came with Cheddar cheese, but I got provolone cheese. The meal also came with your choice of pancakes, and I got the blueberry pancakes. The reason that I gave it ONLY 3 stars was although we had an OUTSTANDING experience with Jeremy, who was kind enough to accommodate us although we were not his assigned table. Once Jeremy who was off work left, no one made sure we were okay, there were no refills on our drinks on this 84 degree humid day. There was confusion with whoever the order taker should have been, and our wait was long, but Jeremy came to the rescue. Jeremy, and the cook are the reason I gave it 3 stars instead of 1 because I felt like I had to explain more to the GM what the issues we had were no discount for my time and wait were offered until I asked. That is the reason for my 3 Star rating, is (1) I had to explain a little too much multiple times and (2) The solution she offered was very little based on the situation that occurred, that brought us to me having to ask for this very small compensation that she offered. My time is money and money is time........Will I visit again 10% Yes 90% Absolutely Not I will patronize a place where the Manager is more customer focused. read more

Asked for a table of 4 and was seated but waited for about 30 minutes and no one asked us for water, coffee, nothing. We sat there like sitting ducks so we just left. The food is good I just don't recommend dining in. read more

To be fair, my review is broken up into two categories: Food and Waitress Aliya - 4 stars Customer Service and Cleanliness - 1 star (would give 0 if I could) I came here today (7/5/19) to get the Lingoberry crepes. I was dining alone. I walk in and couldn't understand why there were 15-20 people waiting in the lobby. Walk up to the sign that says "Please wait here to be seated" to be told by a manager to go over to another counter to give your name which I did and was told it would be a 20 minute wait. Something just didn't add up to me and I looked inside the restaurant and saw that there was a section of the restaurant that was empty and not being filled with customers so I asked an employee to speak to a manager. Sabrina who was already at the front desk was who I was directed to speak with. Sabrina told me to wait a second until she finished punching things on the computer. I waited while she kept punching. I finally said "Can I voice to you my concern while you are punching?" Her response was "No, I want to give you my undivided attention" So again I wait until she was ready which was not customer service friendly. When prompted, I told her my concern about all of us waiting in the lobby but how there was a section of the restaurant empty and not being used. She gave the excuse that the tables were dirty and waiting to be cleaned and then she just walked away. Those tables weren't dirty because they weren't being used so she lied. I waited until she came back over and asked for an update. She rudely said to me "The tables are being cleaned" and walked away again. No apology, just rudeness. I was stunned. Finally, after 20 minutes, my name was called. Several tables that the employee wanted to seat me at she couldn't because they had not been cleaned. Plenty of workers were working so I didn't understand the issue. I was seated all the way in the back which I didn't prefer but didn't have much of a choice. I was in shock of how unclean this restaurant was which is indicative of serious management issues. Please see all the pics attached - garbage on the floor in the lobby area, up under tables and this was 11:30 a.m., the restaurant hadn't been open that long in the day so why these issues? An eating establishment should never look like this. The best part of my experience was my waitress Aliya. She was attentive, kind and apologetic in the delay with my food. Many people including myself were asking their waitresses what was taking so long in bringing their food. Aliya told me that there was a party of 10 people which caused a delay with other people's food. This is an issue also. Customers shouldn't have to wait for a party of 10's food to be prepared to get their food fixed. I gave her a tip worthy of her service, over 30%. Customer service and cleanliness issues in a restaurant are SERIOUS. With the current Yelp rating of 2 stars, out of 5 with over 60 reviews, there is a problem here and I'm surprised this restaurant stays open. Please address these issues, us as customers deserve so much better. read more

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Shit place to work and shit place to eat! I don't know if the same management is there but never felt welcomed

Poor food quality, hash browns were rock hard. forgot half my order. Milkshake tasted expired.

Literally terrible. Forgot a whole order of pancakes, no utensils. & the milkshakes are disgusting.

the food was amazing, especially the service. our server Jennifer was on time with taking our order and giving us reminders that the food is on its way. she provided excellent service. The place itself was clean, made my family and me feel welcomed. read more

Customer service is thee worst. Thy must be having a blast in the back because no one ever wants to come tot he front. You literally have to greet and seat yourself. read more

The staff don't care about their establishment. There was trash in front of the restaurant and trash within the restaurant, in plain sight of the customers. My son ordered Chicken and Waffles. Almost done with his meal and realized there was a hard french fry mixed in!! I knew better to remain at this restaurant when i heard the staff arguing in the kitchen (and the customers heard them). Choose Round the Clock or Denny's for a better experience. read more

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Very Unprofessional. Understaffed, over worked & food is horrible. They treat their teenager employees like crap. Either close this damn place down or hire better Management Because Joy & Tim is not cutting it. If it was up to me I would've gave 0 stars read more

I would give 0 but the greeter moved 2 tables together to seat my family which was eight of us in total. First, we waited over 30 minutes to receive water or any acknowledgement from the wait staff. We'd attended a Church service that ran exceptionally long, so once we arrived at the restaurant we wanted to eat and converse a bit, therefore we were extremely patient. Next, once our waiter arrived and took our order, we waited another 15 minutes to only have the wrong/missing drinks delivered. After we informed the waiter of the drink mistake, we waited another 20 minutes to receive under cooked bacon, and a plate that contained some unrecognizable, burned item from the grill along with avocado (not ordered) and my Son is allergic! My Daughter in law and I asked to speak with the manager and the person who was our waiter informed us that he was in fact the manager. We told them that the food and the service were beyond subpar and that we were leaving. Another gentleman then approached us and stated he was the manager, he apologized for the horrible service and we left. Don't waste your time or elevate your blood pressure going to this location. read more

If there was a 0 star, they would get it! Sat at a table for 3 and waited 30 minutes with no server, and the restaurant had maybe 5 tables; no excuse. Multiple servers saw us sitting and did not think to notify your peer... poor employees too. Then as we left due to the poor service, multiple servers were sitting around waiting to tell us to have a nice day, shut this store down. read more

Today me and 2 friends met at this IHOP. Let me start by saying, I am not a fan of IHOP however, my experience today has changed that. One, the food was great. Two, the service was absolutely amazing. It seems like management has been intentional with making sure every staff plays their part in the customer service experience. We had an amazing waitress (Kookie). She was personable and got our order right. She checked on us several times. She had a supporting cast because several other wait staff checked on us. I never experienced this level of intentionality even at the high end restaurants. We had a great time as friends and IHOP leveled our experience up even more by the food, friendliness and great service. I had to write about because it truly was above my expectations. If it is the management &/or hiring the right people, let me say it is noticeable. Thank you all for everything. read more

I wouldn't even give it a star worst service ever and very disrespectful service I would never recommend this place to ANYONE this is the worst experience ever got our food wrong and drinks then when whe ask the service they basically raíces their voice at us like we're stupid or something read more

I don't have no food I have no drink. I'm sitting here. We walked in at 1:15. It is now is now 3 o'clock. read more

Worse place I ever been to waitress was okay but as far as the food horrible experience food is not the same as photos and and also is horrible then the drinks come in a little ass cup prices are very much over rated portion size is not up to par I would not recommend this place at all spend damn near 50 dollars worth of shit (literally) how it taste ordered a kids meal chicken tender they gave my baby two crunchy burnt ass chicken tenders when I could've went my ass right to Mac Donald's then I ordered as fisherman platter which was 16 dollars just for them to give me 2 little ass shrimps and a fish cake that u can buy at aldis they bogus asl never again then they wouldn't even let me return my food cause I took a lil ass bite out of it and decided I ain't want it cause that shit was nasty asl read more

This place needs better management, the service is fair , and the food orders take forever to get to the table. When the cook Jack's the order up, he gets mad & starts talking loud where you can hear him from the kitchen. It's a wonder this place is still in operation. Sad . Too many young trying to operate without good management. read more

Yikes! 3 strikes and you're out! What a disappointment! 1st visit to this location was weak, 2nd was also. Figured we would give them 1 last try. When we arrived we waited to be seated for at least 10mins. Figured it must have been busy. When we finally got a table, we looked around and saw there was only 2 other tables with customers, and we were seated RIGHT next to those 2 tables. You would think during a pandemic they would give us a 1 table buffer, especially since it was so empty. Only food that was acceptable was the pancakes. Eggs tasted like they were cooked on a dirty grill. Fruit was hard and taste bad also. We couldn't even get a refill on our water. The food taste bad & service was bad. What a shame read more

I was looking forward to treating my son to breakfast but after 3 hours of no food and watching people leave who came after us... I was disappointed! I got there at 10:30 Didn't get drinks until 11:12 and we placed a order and at 12:30, we left... we asked for a manager who never came so we left... NEVER AGAIN!!!!!!!!! read more

Tonight is 03/05/2019, The time is 8:00pm. We have sit here in IHOP for over 30 minutes before summoning the manager Oscar over. The temperature here is around 56 degrees. The service is terrible at best, and this is even before we order. We left this IHOP after sitting for an hour. After speaking with the night manager Oscar, whom had the best negative attitude EVER! IHOP chain definitely will not be around in the near future with this service. Now, my father always said, "If you going to complain; have a solution." So, I guarantee my service is 1000% better. Willing to prove it. read more

IHOP - All customers are eating in their coats! - American Near Me - Lansing, Illinois