I went for brunch, no hostess or server in sight. So I used the restroom. It smelled like rotten eggs. I lost my appetite and left.

This location NEVER answers the phone, but they have a sign asking customers to call ahead? Came in for the complimentary birthday and told by several that iHop doesn't have complimentary birthday food although the website says differently. Hmmmm, maybe this is why they are pushing burgers, loss of focus. read more

The wait to take my order and the wait for the food were both excessive. The food and the service were both very good. I requested onions in my hash browns, which surprisingly cost me .99 for a chopped slice of an onion which was barely recognizable in the hash browns. Dining area was very clean and the booth was very spacious and comfortable. read more

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The server took more than 10 minutes to bring a glass of water & a cup of tea. When the tea came, the cup was dirty as well as the pot with the hot water (which looked like someone had chewed on the lid). Silverware was stained. Took a while for the food to come out & it's only 4 tables with two customers at the tables. This was truly a major turn off for me & I tries to support establishments. The lemons were #Frozen..... read more

This place is awesome. Love the music, the vibe, the cleanliness, the staff, the food and the coffee. Are all IHOPs like this?

Even though they sometimes mess up orders they will right their wrong. Today we are enjoying their new amazing croissant waffle meal in spinach and it really good! read more

IHOP - American Near Me - Lansing, Illinois

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Okay so I like iHop however today's service and portions were on the skimpish side..I ordered the Chicken Florentine Crepes with a side of hash brownsand they were very stingy with the spinach and sauce. The waitress came over after initially bringing us our meal only to bring us the bill..then I had to ask for a little more spinach ($1.99) and more cheese sauce (0.99)..the food was good once I got what I needed because it was a little on the dry side with all the chicken..the hash browns of course had onions placed on top instead of being mixed in and cooked with them.. so yeah just 2 stars today overall for food and service.. read more

IHOP - Chicken Florentine Crepes - American Near Me - Lansing, Illinois

If I could rate one star I would, I don't even understand what they're doing in the back lol sat us down and never took our order. Skip this ihop it's worth driving to another one read more

Back in the day IHOP use to be the place to go for breakfast! I mean I use to love everything about them from the steak to the burgers, the fries to the hash browns, the eggs to omelet but now its a ho hum type of experience! IHOP pancakes use to be the best, I mean I use to compare all of the restaurants I visited to them but now they are just average! They charge you almost a dollar for onions to be added to your hash browns and they give you less than a spoonful, Really? I asked my waitress for more onions and she said "Do you mean another order?" I look at the fresh faced girl who was only doing her job and said "No, I want the onions that were suppose to come with this order!" she smiled and said "Those are the onions!" I knew at that moment that she was not the person to speak too I asked for the manager and he told me that the onions are weighed out and that is what I was suppose to get...not trying to be rude but I wanted to know did he want those sprinkle of onions back but before it got ugly he just gave me some more onions! Now, I know times are hard but today for everyone but when you give someone less than an ounce of onions for .89 cent then I think that is taking advantage of the customer because you get those onions whole sale, another resounding, Really? Okay, I digress let me get back to the food! The food was good it wasn't great and I truly wish they could remember what they use to be like because the only reason we still go to this or any IHOP is because it was in the area and its not a bad breakfast but its not a good one! SN: The restrooms are clean and the staff is for the most part friendly, but I just wish they didn't lose sight of what made them the best in the past! read more

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Worst IHOP ever, first time eating out in seven months. Took 29 minutes after being seated to be served, after another 15 minutes to be brought coffee. Our sever seemed to be in training, but her trainer was all over the place not really training the young lady. Had to ask for creamer and sugar for coffee, needed non sugar sweeter, took ten minutes to receive, coffee was cold after that, trainer no were to be found. Finally placed order it was wrong for higher price meal. Had to ask 5 times for a straw and napkins, trainer Socorro still nowhere to be found. Had to wait ten minutes for check, let tip on table fir young lady in training, guess who took tip Socorro. Complained to manger, but she did not seem too interested. Please don't ever stop here, you will be very disappointed. read more

The service the past couple of times, including today was not so good. It sucks because it is normally pretty good. It's gets 3 stars because the food was hot and pretty good. I know it was a Saturday afternoon bug you would think a place like this would have this down by now. Be ready for a wait of you want to go. Sometimes it's worth it because of the quality of the food. read more

If you want to feel like you are fully unwanted, make sure you come here. Say hello no hello in return. I just feel like I am disturbing the waitress when I am prone to order something to go. I ate earlier. With my breakfast I got no salt, You would think with the winters had 100 customers. I think they were five people in the restaurant. What is the dirtiest also one of them least attentive places that I've been to. Most I have so very good. Stay away from this one read more

As seems to be on trend with a lot of the other reviews would not reccomend this location. We stopped in about 10:30 there was no wait we were seated right away. However there was either no cook or 1 cook in the kitchen depending on who you asked. After about 45 minutes I noticed not a single table had food. Our waitress said that the kitchen was backed up but catching up on orders now. After an hour and 20 minutes we left. Our food had still not come out a few tables around us were just starting to receive theirs. The wait staff was wonderful. Pleasant trying their best to accommodate the customers. The management however needs some serious retraining. If there was no one to make any food customers should have been informed and not made to sit and wait for no reason. We were one of several tables to get up and leave. read more

One of the managers was absolutely amazing! She helped me with all of my needs and the food was fantastic! They need to give mykah a raise!

I stop by here to grab breakfast alone from time to time. The hostess,wait staff and cashier's are always friendly. My recent visit my waitress Dennys(hilarious) was friendly and constantly checked on me. I tried that red velvet pancakes...NICE! read more

IHOP - Red velvet pancakes - American Near Me - Lansing, Illinois

Not good this place is sad really sad they need help This place sucks they never answer the phone when you call, so I came in and there is a line of customer waiting to be seated the hostess and the manager are just talking. The lady in front of me just asked if she could just seat herself. They need new management I just asked the manager were us the hostess and she said she don't know where everyone is. That's ridiculous where is the help we're is corporate. read more

I absolutely loved my trip to IHOP, I haven't been here in a while. When we first walk in we're greeted by the greeters at the door. We were seated at a very clean table and waited for our food. Our waitress was one nicest people I've met in a restaurant. She helped us with our orders in a very polite manner. She always checked up on us. A tiny reminder: if your waitress is taking a while with your order, it's most likely they are low on waitresses. I can't wait to come back to this wonderful place!!! read more

Worst experience I have ever had at an IHOP. Service and food came very slowly despite their being workers idle because it was so slow, almost deserted! Got half my food.... then had to wait 20 minutes for the other half (and again they had idle staff and only three tables to serve). When the other half of my food finally came it was.... weird. Obviously not prepared right. Avoid this IHOP, apparently the manager is letting it go, or is unwilling to get staff who do their job read more

This place is horrible aswell as the staff waited over an Half of hour to find someone to even place a takeout order another hour to receive my takeout didn't have any mash potatoes took me 15 more minutes to find some one again bc they didn't have my order correct then the country gravy they had given me for my so called country steak came straight from the freezer the staff walk right pass u even when your talking to them read more

The service is terrible and in desperate need of management supervision. Staff is disrespectful and unresponsive to customer needs. Poor attitude and deliberately avoids engaging with customer service. Refused to take phone order when building is empty. When arrived instead of taking my order, staff left the hostess station and did not return until there was a line of waiting customers. Approximately 30mins read more

The food was standard fair for an IHOP. The pancakes were bland, the sausage greasy, and the eggs were dry. The service was worse than the food. The server talked 500 miles an hour and never asked if we needed anything. We waited too long for the check and had to have the manager refill our drinks for us. I would have put a 1/2 star review if I could. read more

IHOP - Inside the IHOP - American Near Me - Lansing, Illinois

What's wild is that I had an issue with an order from like 6hrs ago, yet I'm still giving 5 stars. Why? Cause the manager here Tim literally took care of EVERYTHING for me!! I am extremely grateful that high quality customer service still exists. Extremely professional and he worked swiftly towards a resolution with me. I had to give this man his credit for fixing my issue. read more

I it was very cold so the place wasn't that busy and didn't have to wait long at all, just a few minutes because we want to do both. I had the Colorado omelette, it was very delicious with a lot of meat. My wife has a 2 x 2 and said it was good. Service was good but could've been a little better, the waitress could've come to the table a little bit more to check on us but everything was fine. read more

Food was microwaveable , they burned my steak, burned my chicken tenders, would not recommend.

Came here late night to get some delicious chocolate pancakes. The server was nice but it took quite a while for the food to come out (the only bad part of my experience there) but when they came out they tasted amazing! If you're looking for breakfast come here! read more

IHOP - American Near Me - Lansing, Illinois

This location is horrendous. I can confirm all the reviews I have seen on here. PLEASE SAVE YOUR TIME AND MONEY. This place fails on all levels of the restaurant business. No one that work the night of 8/10/19 8:30pm, cares at all about this business or their jobs. I should've followed my first mind when I seen 2 employees kissing/making out in the booth. As my family entered the establishment. LGBT employee approached as though to greet. Look at us turned up his/her face and walked away as tho on a cat walk. I was disturbed then. Sat my family down and waited, and waited and waited after 20min no one ever came. We left the premises. YOU HAVE BEEN WARNED. I had forgotten to check my Yelp before entering, my only mistake. read more

There were flys in the bathroom and a big spider. They also got both of my orders wrong

Well..... I tried this spot again. I love the food but getting your food to come out and the same time and HOT is like pulling teeth! You got to do better with service. My steak came out, I had no silverware! And my grits and pancakes came out 15min later! The place was not crowded at all!!!! Come on ihop, I always wanna frequent this establishment but it disappoints me every time! read more

This is the worst IHop ever!! I wonder how they are still in business. When you go late night the staff is all in the "kitchen" so people sit and or stand without their order being taken and then give other non paying customers the opp. to run out without paying. I will never go to this location again. I recommend Round the clock on Torrence. read more

Decided to try IHOP one more time since I've always had a bad experience at other locations and I received my chicken burnt. Never again. read more

IHOP - American Near Me - Lansing, Illinois

Tried to have breakfast there this morning, but the service was non existent so we left after 13 minutes st a table and no one approached us. It's a shame that places that serve minority's have terrible serve. I won't be going back, ever!!! read more

The waiters at the front desk were very unprofessional, and did not know how to work the ordering system. We have ordered from this IHOP various time, and were able to substitute certain items with no problem. This time they acted like it was a problem when we wanted to substitute pancakes for a cup of fruit. A simple cup of fruit! More customer service training would help them out tremendously. I understand that human reaction can be uncontrollable, but when dealing with paid customers this completely unacceptable. We don't feel comfortable coming to this IHOP because of the way were treated. read more

Service is absolutely awful. We were traveling and wanted lunch. Sat for 15 minutes before we spoke to our server. Then she brought our beverages and disappeared without taking our order. Finally came back to take the order and the food took forever to be served. We have placed this exact same order st other iHops and never had this long a wait for out food. I don't understand why the corporate office doesn't come retrain this staff. read more

I literally sat in the entrance and froze my ass off waiting to even be acknowledged. I waited so long that I ordered my meal online and STILL had to wait for someone to come and talk to me so that I could express that to them. It is not 10:43 and a waitress just came to me and I let her know the situation. My order was supposed to be ready at 10:39 by the way. F&@&ING HORRIBLE!!!!!! read more

It's best that you go in so you can complain about your order being wrong. I ordered chocolate chip pancakes and strawberry cheesecake pancakes. I didn't change how it's made (meaning I omitted no toppings) but did I get what I paid for no. I just won't be give the IHOP chain anymore money everywhere I go in state out of state no one but Colorado was able to give what the menu offered. I had to be honest. Only Colorado!! Oh yea I did this via IHOP website and paid someone to pick it up because I was unable to due to illness. read more

Horrible i sat 17 mins before i was asked did anyone take my order by this point i didn't want to order food it might take even longer so i just asked for coffee and tht 10 mins then got the coffee no spoon to stir it with then 10 waitresses came out singing happy birthday to someone wow where were they when i needed to be served read more

This is the most disgusting food I have ever had in my life the server was the cook as well my food was sooooo nasty stay away from this IHOP they are so nasty wasted my money because I couldn't even eat the food it was trash they need to close down read more

I would leave 0 stars if i could. Long wait (i know it is not the waitress's fault), inaccurate order, and took a long time to have someone attend us when it came down to pay. The phone would also not stop ringing during the visit.. quite annoying. read more

I usually came to this location early in the morning very slow service but the food is good. Waitresses are nice and clean restaurant.

Name Conversion From IHOP to IFLOP! I am a Veteran, who welcomed the advertisement regarding the free meal for Vets. Yes, I must say that my **SKIMPY** meal was absolutely free in terms of money, but not in terms of quality or customer service (at this particular location). Starting off, the wait of 30 minutes converted to 50-ish minutes with no prompting from the staff that our set was ready. The workers including the on duty manager were not wearing their mask correctly, either it was worn faithfully under their chin or noise or mostly not worn at all all. The food quality was poor, cold hash brown, flimsy two pieces of bacon, pancakes (no one took the time to ask if I wanted toppings on my pancakes - even though they were later re-ordered correctly). When asked for refills on my beverages, it took excessively long. My waiter, he proudly said he was not vaccinated and I had to ask him to please put his mask over his mouth and nose, he complied without delay (thanks!). How can a manager lead her people when she is wearing her mask below her nose. She complied when I asked her to pull up her mask, but I should have have had to do that as the manger should be the role model - imo!! This particular location has a lot of improvements to make in terms of customer service. I observed a customer having to actively locate a staff so she could be given a set of silverware (spoon, knife and fork) to simply eat her food. As her and her husband were leaving the restaurant, her husband looked over at us while shaking his head and said, "GOOD LUCK."... soon we knew what they were implying. Now let's talk about that BATHROOM, THE WOMEN'S BATHROOM!!! What a horrible place to step into. It smelled like a skunk had died there a few months ago! There must be a sewage issue. Having to hold your breath as long as you can while in the bathroom should not be necessary at all. The worse part is that no one seemed to care that the bathroom was in such bad shape. The restaurant should have been closed down just on the conditions of the bathroom. read more