I visited IHOP Store #0830 located at 4291 Camino de la Plaza on Tuesday, February 17th. I ordered two Mexican Tres Leches Pancakes and received excellent service from my server, Gina S. She was friendly, attentive, and did a great job. However, when I paid with my gift card, I noticed I was charged twice once for $7.00 and again for $20.60. When I brought this to Gina's attention, she went to get the manager. Unfortunately, the manager tried to tell me that I had not been charged twice, even though my receipt clearly showed both charges. I had a dentist appointment and could not stay any longer, so I kept my receipt and left. I contacted corporate and was told a representative would call me by the following Tuesday. It did not take a week for the money to be taken from my gift card, so it should not take a week for someone to contact me about resolving the issue. As a customer, I feel frustrated and disappointed by how this situation has been handled. I am requesting a refund of the $20.60 that was improperly charged, along with a gift card for the inconvenience and the time I have had to spend trying to resolve this matter. I expect better customer service, especially when there is clear documentation of an error. I hope this issue is resolved promptly $27.60 for two Tres Leches Pancake. read more

IHOP - Mexican Tres Leches Pancakes - Breakfast & Brunch Near Me - San Diego, California

Clean and roomy. Seemed to be one gal handling all the tables in the whole place. She did amazing. Ordered shrimp and a chicken "quesadilla" with barely any cheese in it. The flavor of the chicken was great but I would have liked more cheese. read more

IHOP - Chicken Quesadilla - Breakfast & Brunch Near Me - San Diego, California

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We had made a special trip out to the outlets, to find the Disney store outlet. Not wanting the walk up fast food outlets in the outlet, we walked across the parking lot to IHOP. I have rarely gone to IHOP for lunch or dinner, so I was not familiar with their lunch/dinner offerings. I ended up getting breakfast, because that is what I do. haha I got the chicken fried chicken biscuit. If the gravy had a tiny bit more flavor, it would have been excellent. I added some Tabasco to kick it up a notch. Joe got the Cali roasted turkey sandwich. He said it was excellent. The best part was our waitress. She was working the whole side of the restaurant, alone. I watched her hit every table, not missing a beat. She took the time to chat with a table of guys behind us, while attending to another table nearby. She was amazing to watch, thoroughly pleasant, and had a great smile. read more

We made the drive to the edge of the US, walked the nearby mall and were exhausted as well as starving. So we went for a quick nearby familiar chain to recharge for the drive home. You can't judge this location by its inside appearance. It seems it's been forgotten when it comes to updating the look and feel. When you get past this, there was only one server and she was great. She stayed on top of our order - she was able to remember it without writing it down! Our meal came out relatively quickly. Dad had his usual 2x2x2 and was satisfied as it's one of his favorite places and meals. Mom and I are more picky so we settled on trying the pot roast with broccoli. I had the Mac and cheese while mom had potatoes. I was very pleasantly surprised, we enjoyed it! The portion wasn't oversized and we left satisfied. I had sauce on the side which I think really helped. Broccoli seemed fresh and was not over cooked. Mac and cheese was nice and creamy. We left without room for dessert! So from a food and service point of view we left happy. Now if we can get corporate to give them an update...! read more

IHOP - 2 x 2 x 2 - Breakfast & Brunch Near Me - San Diego, California

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The restaurant was busy and noisy. Very convenient for families with kids... not such a good place for a quiet breakfast for two. The food is always decent. I stick to my favorite: Chicken fried steak and eggs. The staff was friendly. Our server Haylee provided excellent, quick service with a smile. read more

IHOP - Foyer area - Breakfast & Brunch Near Me - San Diego, California

Stopped here for breakfast on my way to the mall. This is a very nice location because there are so many shopping areas around. The food was so good! The servers were very attentive and took our order pretty fast. read more

IHOP - Breakfast & Brunch Near Me - San Diego, California

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I was talked to in Spanish at the welcoming door. When I said I don't speak Spanish they walked off on me like trash. The food was under cooked and tiny proportions . The customer service is worse than being at Walmart. I will never dine here again or any IHOP for that matter. What a way to start Jan 1 2024 at 8.48 pm. This establishment is as bad as Dennys and that's pretty bad in San Diego. read more

I'm beyond disappointed from this place, the customer service that we received today left us angry, sad, and dissatisfied. If I could post 0 stars then that would be the rating but I definitely wouldn't come back here again. They need to respect the customers and when a customer says I'm ready to order not let them waiting 30 minutes plus before taking the order. read more

IHOP - Receipt - Breakfast & Brunch Near Me - San Diego, California

Place was garbage only two waitresses working one in the phone and one could not speak English the other lady kept sitting far across the room on her phone did not even ask if I needed a refill or ask if I wanted sausage or bacon and gave me a empty plate idk what what though toast? That I never got would not recommend this place again garbage go to McDonalds. read more

IHOP - Empty plate I guess it was supposed to be for toast - Breakfast & Brunch Near Me - San Diego, California

Food was trash tbh, no butter no syrup, for my pancakes; even asked for it on my order! Food was cold and not tasty

The greeter/hostess at the front door was very friendly and kind. She was very attentive and extremely nice. We got seated fairly quickly as there was no wait. However, we did have to wait about 10 minutes for our drinks order to be taken. I ordered the pancake combo which consists of 2 pancakes of your choice, eggs, hash brown, and either two sausage or two bacon. The waitress asked me how I wanted my eggs but she did not ask me whether I wanted bacon or sausage. Our food had arrived and she had the plates of food stacked one on the other which not only caused dirty plates but it was a little weird seeing our food touching the bottom of the other plates. The place wasn't as busy and not once did she come and ask how everything was or whether we needed a refill. When paying at the front desk, we were helped by a man in a suit and he was being rude. He did not make eye contact with us and was just so quiet when prior to this he was talking to other fables and asking how everything was. We will not be returning to this location. 2.5 stars. read more

We were seated promptly but it took 20 minutes to be acknowledged and another 10 min to take our order, when our order finally came out I looked at my order of Bourbon Bacon Benedict's with dread because I could see a piece of undercooked almost raw bacon sticking out. I purposely ordered the bacon Benedict's because how can you mess up bacon, right? Wrong! The rest of the bacon was also undercooked and the English muffin soggy and never toasted. I was not about to complain and wait another 45 min for a new order so I mentioned to the manager on my way out, I also left all my bacon neatly spread out on my plate, all he could say was sorry just let us know next time. Nope no next time for me, you had one chance to seem sincere and you failed. read more

The food was hot, served well prepared really nice... As advertised the service was unbeatable and everything from the smiles and courtesy to the way we were greeted; made me and my family feel very welcome and the general ambience to the place was well lit and clean seats just super highly recommend made me feel very good-- with hot warm wonderful food go see the server for smiles her name is Hailee read more

First and last time I eat at Ihop. Food wasn't good, service was horrible. I always order mozzarella sticks everywhere I go by these must've been the worst I've ever tasted soggy and not even fried. The glass cups had a metal tasted to them. Also at the end the server was standing next to me to see how much I was going to tip. read more

IHOP - Mozzarella sticks - Breakfast & Brunch Near Me - San Diego, California

It took around 10 minutes for the waitress to initially come to our table. Once she took our orders it took around 20 minutes for the food to start coming. When the food came it came a plate or two at a time. Like one person got eggs and another got pancakes none of it came out together. It made for a strange eating experience, when half the party was done when the other half was just getting their food. Also there was no syrup on any of the tables and we had to ask for syrup after we eventually got pancakes. Definitely needs improvement. Our waitress was very nice. read more

What is going on with the food from this IHOP location. Everything has a bad taste. Although the coffee was fine.

Came here for a random Thursday night dinner with my little mommy and had such a nice relaxing evening. Who would have thought IHOP would come through in such a way?! I've clearly been sleeping on IHOP. Our waiter, Giovanni was friendly, but verrry verrry quiet (in my Elmer Fudd voice). At first I thought he didn't speak English (I think he was Italian) but I think he just may not have been confident in the English he spoke, because he was able to answer all of our questions just fine and softly. So all was well, he was kind and served us well. He informed us that mornings are pretty busy (as expected), but most evenings are quiet like this night. Good to know. It seriously felt like we were in a movie as a couple of the few last people on earth. I've heard service is hit or miss here, but we hit a home run this night. I ordered Tilapia with Spinach Alfredo, mashed potatoes & garlic bread and enjoyed it all very much. Even the garlic bread was perfectly toasted with a soft center. I never expect much from chains like this, but they certainly exceeded my expectations. Nice! I'll be back...at night. read more

IHOP - Tilapia, Spinach Alfredo, Mashed Potatoes & Garlic Bread - Breakfast & Brunch Near Me - San Diego, California

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The milkshakes was not that good and the toothpick was bitten. There was not good enough service, only one waiter.

Service was very slow. Had to ask for silverware coffee cold. After seated Had to wait 30 minutes to order

So me and my family got denied service and there was no line and they said that everyone had to be here and everyone was and they wouldn't serve us read more

I had to updated this review. This review is for the dinner I had tonight. I walk in and there's hardly anyone here on a Wednesday night. We were greeted by the hostess and got seated at a booth. I originally wanted to order pancakes but changed my mind and wanted something healthy. I order the turkey club sandwich on wheat bread and ordered onion rings with it. It took about 15 minutes for our food to come out. I took a bite out of my sandwich. There were turkey cubes in my sandwich, lettuce, tomato, provolone cheese and two strips of bacon. I don't prefer cubes of turkey. It just fell out as I was taking bites in my sandwich. I'd rather have the slices of turkey. The sandwich was good. I had to eat it with the dill pickle it came with because it was a tad dry. The onion rings were crunchy on the outside while the onions inside were soft. I managed to finish my plate as I washed down my food with iced water. However, the service was lacking after the guy took our order and delivered our food. He never came back to refill our drinks. After we were done eating, I had to call out to the waitress to ask for a box and for our check. I see her calling the guy who was serving us. He was chatting with other coworkers and friends. My daughter and I were ready to leave. I didn't tip the guy much as our bill was almost $40. My husband even told me that kids eat free Monday to Wednesday. After I asked him if they do that, he said we don't do that. I might have to complain to corporate. Why even put it out there if you don't participate in this? I was a little upset. I don't know if I plan on coming back. How does your server ignore you after he's given your food? We needed refills and he never came back. I've gotten better service at other restaurants. read more

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Visiting here from the greater Los Angeles area (a couple months ago), and walked in for the very first time at this location. Walked inside during late-breakfast hours, and was handed just their normal menu. I wanted to order the Rooty Tooty special, that was on and valid, but my waitress quickly mumbled that this special was no longer available (it expired completely). This was not true. I said I want the special you have advertised with a large poster, right on your own window, that you can see as you walk-in (she now felt there was no way, for her to contest this). She then walked to their menu area, and grabbed the special Rooty Tooty individual menu. She smiled and gave it to me (embarrassed), as if she knew nothing about the special, and just happened to find the special. But I could tell she was a veteran waitress (when I received my food, I continued to watch her while I was there, and she was conducting duties that even a supervisor or asst manager might handle.) I think it was awful that she lied to me, trying to trick-me into ordering a more expensive, non-special breakfast plate. Having said that, the breakfast was good, but what she did left a really horrible impression, and it made me feel uncomfortable as I tried to enjoy my meal at my table. Shame on you. read more

I don't understand how you go to an IHOP and they tell you that the milk is expired. But okay. I get it mistakes happen. But the waitress was rude. She treated the other tables differently. And with us she was rude about what we wanted to order. And they literally didn't have half the menu. read more

Impromptu outlet run to check out some shoes but wanted to go eat breakfast first. It was between this and Achiote and didn't really feel like going somewhere it's unfamiliar to us coz we wanted to just eat and not take too much time looking at the menu. So we ended up here. We waited for about 10 minutes which was good for a Sunday. We were greeted by our waitress and took our drink orders. She came back with one of our drinks and told us that they are brewing new coffee, which was good, right? So we got our orders in. Ordered steak and eggs (wife) and I got the country fried steak and eggs. Ordered the eggs over easy, extra crispy hash browns and extra gravy for my food. Wife got hers correctly and mine wasn't (see pics). And at this point, wife still hasn't gotten her coffee and had to ask another person (who was helping our waitress bring out food) for it. Initially she took my plate off my hands (literally) because she thought she got my order wrong (which she did) but for the wrong reasons. She was going to put cheese on the scrambled eggs that was in my plate (again, this is wronging the wrong order already). She came back and actually said she got the wrong person/order, that's when I actually told her that she got my order wrong. She got it fixed by giving me the correct eggs and got me extra gravy and I didn't even bother asking her for extra crispy hash browns. So our waitress is doing her rounds (finally) and asked - yes, she asked me - if I wanted a refill on my drink which I politely said yes please and thank you. Guess what? I never got it. I had to actually ask her this time to get a refill. 2 stars coz they actually got us cooked food and eventually got them corrected. read more

IHOP - Breakfast & Brunch Near Me - San Diego, California

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Went here to have breakfast with my cousin in the morning. I arrived early and the waitress greeted me and asked if I wanted to wait in the waiting area or go ahead and get a table. I asked to be seated while I wait for my cousin. She asked me if I wanted to order , I declined and told her I would wait for my cousin. I did ask for a glass of OJ though. The OJ was sweet and it wasn't sour. It did have a little bit of pulp, but that's the way I like it. There was a large amount of people already seated. My cousin showed up and she ordered the split decision which had French toast, pancakes, eggs, bacon. I ordered the sampler and substituted the ham with 2 pieces of bacon, so I has a total of 4 bacon slices. My order also had over easy eggs, hash browns, and 2 sausages. Despite the large crowd at IHOP, the cooks cranked out our order with blazing speed. The food was cooked well and I have no complaints about the way it was cooked or how it tasted. The only thing they can improve is the size of the pancakes because they were about half the size of Denny's. I enjoyed our service and I thought the food was good. read more

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first of all this place is terrible, yea the food may be good but the service is completely terrible and they almost took an hour to bring our food and when they did it wasn't even cooked the way we asked it to be. Lousy workers, terrible service. Sorry but i do not recommend coming here they forgot many ingredients in our dishes. read more

Customer service is honestly great from everyone, specially when your kind you get the same energy back , people expect to get treated good when there being rude, the costumer is not always right. read more

I go twice or more a week and I always get great customer service! Very fast in serving my food and always checking up if I need something.

Service was atrocious. Went there with my kids for Father's day. I watched as multiple customers who arrived after us got their drinks before us, then got their foods before us. I thought maybe the waitress was just having a bad day till another customer came and she got their drink orders within minutes of sitting down while my kids and I waited 15 minutes for our drink orders to be taken. Food was below average. Never returning to this IHOP. Thanks for ruining Father's day breakfast. read more

Worst IHOP I have ever been to, very unorganized and unprofessional. Highly recommend customer service training for staff.

We were strolling around the mall and got hungry so we decided to go to IHOP since we love the pancakes! We were seated right away. Our waitress greeted us and brought us fresh coffee! This is where it all fell apart...when our waitress came back to take our order she did not write anything down and when we confirmed and reconfirmed our order it was wrong both times! After she left I told my fiancé...one of orders is not going to be correct! Sure enough...my order was all wrong. I had ordered the strawberries and creme crepe and got the all American berry crepe special. I ordered my eggs over easy with bacon and got scrambled eggs with sausage. The only thing correct with my order was the cheese on the has browns. My fiancé's order was also incorrect! He was given different crepes and different potatoes. He sent his back...I was over it at this pint and just ate what I got. Granted I understand we were close to the boarder and the staff was predominantly Mexican...however that's no excuse to not tell your staff they need to write down orders. At the time...we were probably the only customers in there that did not speak Spanish! Also a large table that came in way after is that sat down next to us...received their food first!! Not sure how that happened! Regardless we still love IHOP and will eat there...just not that this location. read more

Disgusting! Party of four (only ones in the restaurant), waited an hour and a half for our food & not only did it come out wrong....the food was cold and hard!! Worst experience EVER!!! No one checking on you either. Burgers, fries, pancakes, and drinks.....And SERVICE WAS ALL VERY UNACCEPTABLE!! read more

We went to the IHOP on Palm and Saturn and the food was good the waitress was nice but we could not enjoy it because there were so many Gnats flying around our food.We could not enjoy because we were too busy trying to swat them or kill them.We were moved to another table and the waitress was very nice and also said that the manager had already been told many time of the problem.We sat for 5 seconds and there they were all over the place again the people next to us were complaining of the same thing.So we asked for the check.We went to pay the bill and spoke to the manager whom her name is Blanca and she said it's the time of the year there are many fruit flies(REALLY) No apology, No sorry for the inconvenience.She was very unprofessional,the cashier was the one to say her apology for the restaurant.We were not expecting free food just "Hey sorry we are going to fix the issue" read more

Parking: plenty of parking since it shares a lot with Las Americas outlet. First impression: clean, crowded. (Arrived at 11AM on a Saturday). Experience: Seated right away, ordering was quick, food took a reasonable time to come out. Server: Omar was fantastic! So genuinely kind and very good with prioritizing and time management. He made sure to keep checking back with us to see if we needed anything. 5 stars are primarily for him! Food: BYOB (build-your-own-breakfast) - hash browns & bacon (both nice & crispy, not too salty), eggs scrambled to perfection, and strawberry banana French toast (not too sweet). Overall, my family and I had a great experience here and will definitely be back for brunch before we go shopping! read more

Eggscellant breakfast as always, great Easter option very colorful eggs, and a fantastic midnight egg hunt read more

IHOP - Easter eggs on crack, toss out those cheesy die tablets that come with the egg kits use some vinegar and food coloring - Breakfast & Brunch Near Me - San Diego, California

Came here because we just finished shopping at the outlets. I was trying to eat something healthy, I know that's an oxymoron when I'm talking about eating at IHOP, but I ordered the whole wheat pancakes with bananas. My boyfriend ordered the appetizer sampler and country fried steak. (1) My whole wheat pancakes were just falling apart. Every time I went to cut into the stack of pancakes, the top and bottom of each pancake would come apart. They were very flaky and dry. Not impressed. (2) The sample was OK. Standard sampler that you'll find at IHOP or Denny's. Onions rings were good and who isn't in love with onion rings? (3) Country fried steak.. WHAT WAS THAT THING?! My boyfriend was cutting into it and it was like this brown with an almost purple hint of color type thing. WEIRD. He was saying he never really noticed before and now that he saw it, he couldn't help but feel like WTF was he really eating? Service was bad. We had to wait forever for our waters to be refilled, wait, they never got refilled. We had to ask right for more water right before we decided to get up to leave. We were eating around 9:00pm so granted there were maybe 4 other tables seated at the time, not a busy night by any means. Our server passed by our table a couple times between when we finished and when he cleared the plates and when he cleared the plates and when he brought us our check (only after we asked, of course). We wasted 30 minutes -- 15 minutes between us sitting there waiting for our dishes to be taken and 15 minutes between when our dishes were taken and when we had to ask for the bill. It was a Thursday night, we weren't trying to hang out at IHOP. I know it's just IHOP and I never go expecting service or food to be stellar, but the one near our house is much better and has much better service. Was disappointed in this location. read more

Horrible customer service, staff is so unfriendly I asked how long the wait was and the number of my family they stated it was 15 min. After patiently waiting 45min. We went back and asked how much longer and the host was VERY rude and said there's no wait time for the amount of ppl in your party your just going to have to wait until 2 tables open up next to each other when there was more then 8 ppl sitting in one table and instead of waiting for two to open up they just kept sitting ppl. VERY rude and they lack customer service thus puts a bad name for IHOP and wont be going there again. read more

At IHOP you are treated like family. And food is very good. Speedy service. No waiting. Close to the broad crossing. Thank for doing a great job. We will be coming back soon. read more

Excellent Service; food was fine .... and Server was superb (Tania!). Manager Raul also did a terrific job checking in to see if all was going well. Very nice visit to IHOP at Las Americas! Will visit again! read more

Most interesting they have a table in clear view of patrons where employees sit and bullshit instead of seeing that customers are in need of anything. Standing at cash register waiting one customer had to walk over and interrupt BS fest to tell them that someone is at register. Food was good. Just a note The Otay Ihop has incredible service WiFi and good food! Why the drastic difference? Management of course read more